Agent Chat Workshop: Quick Actions Demo

[@jessicatovar6509]

Hi @ServiceNow Community I'm working on Virtual Agent and after connecting with a Live Agent the user's input field is disabled, meaning that only the Live Agent is able to write in the chat.

[@deeptisingh7403]

Can you please post the /case quick action setup and parameters

[@redshirt1994]

Can you post your Quick Action script and any parameters for creating an Incident from a chat Quick Action please?

[@deeptisingh7403]

Did you get the solution?