Although I have only had my X1C for 4 days at this point, I have experienced an abbreviated version of some of the issues you describe minus the customer support. I did not experience the customer support issues because as soon as my issues arrived, I went to the community through forums and youtube (your channel included) to work on my machine. I went into the purchase with the idea that their machine would just work. For the first 2 prints it did. Then the issues arrived and I have been running calibration and testing since. Having the early mentality that I am most likely going to have to fix the machine due to the slow and inadequate customer support that BL, much like many other companies provide I think set me up of better success. I am not new to 3d printing as I have been running a few SLA printers for years at this point but I am new to FDM printing. Having to troubleshoot and correct issues on my own gave me a much deeper understanding of the process. This machine as described from many of the creators on youtube is just supposed to work out of the box. While it has for some, like you it has not for me. I have it dialed in now but at a pretty significant cost of my own time and filament. I really do hope BL can up their QC and CS and provide a better experience for newbies to FDM like me. That being said a friend of mine is getting ready to purchase a new machine in the next week and I told him if he was stuck on BL, get a P1P or P1S and use Orca slicer. You don't need to spend as much money on a machine because you are sold to a customer service and quality that is not there out of the box and you might as well save the money.
Doesn't it suck to have people say "oh mine works fine" and provide absolutely no helpful advice for crap like that?? Ugh.. Sorry you are going through issues. If you want, email me and I will do what I can to help!
@3DMusketeers Thanks for the reply. Fortunately I have been able to get almost all of my issues solved for now. I am sure more will arise. Keep up the good work sir, great content.
Nah man, Save your friend the issues. Tell him to get a Flashforge 5M , it is FAR the better machine. I have a P1P and it is dead after 4 days. And YOU CANNOT RETURN A Bambu printer if you open the box.
My printer has been no-stop perfect the last 1500hrs it's been printing I just keep it clean and maintained. Bambu is doing leap and bounds of what any company in 3D printing has ever done. Plus the updates are making it better and better.
Exactly! The facebook group became a toxic environment of newcomers with zero experience but all the knowledge of what to say about how great bambu labs printers are lol.. it's change once they hit a year and end up posting solely asking for help with everything
@@3DMusketeers Have you tried another brand filament? perhaps the diameter is not consistent. I never worked with CF but since people say it might have worn of by CF I assume it's a bit less slippery (smooth)? it might be that the gears tension is not correct and because it's less slippery you have a better grip or something like that. Baseless but perhaps it gives idea's
@@3DMusketeers The bed at 3:18 doesn’t give me any confidence of a successful print. I don’t own a bamboo lab printer so can’t speak for it. But to me it seems you are using a glass bed, not sure if it’s coated or not. I use coated glass beds and I always clean them before I print. Maybe you are using some glue, I’ve never used glue so can’t speak for that either. I I just use a spray can of isopropanol and a paper tissue to clean my bed.
Over 1,500 hours on my X1C. Never had a single issue. AMS has never clogged or had issues. I even skip bed leveling 90% of the time, and still get perfect first layers. The only time I have had failed prints was when I tried to do something goofy in the slicer. Oh ya, and I run it on sport, and mode exclusively. Cause, who wants to wait… I use sunlu PLA, PETG, Bambu PLA-CF and TPU. I was recommended to get a x1c by 3 people I work with (engineers), who all have multiple machines with no issues to speak of. Sounds like you got a lemon.
Same, lots and lots of people have similar experiences. I'm one of them, the fact that he has 2 lemons leads me to believe its something hes doing to them. He does like to tinker after all, and this is not a tinkerer's printer. This is the iphone experience, you hit print and print. If I were a betting person, I'd bet on the user causing this. Doesn't mean he didnt get two lemons, its just I'll play the odds every time.
While their printers have been marketed towards new users, I think having experience with Creality and building two Rat Rigs has helped me. I have never contacted Bambu Support, but have fixed my own problems. Early on I realized that I would need spare parts, and they are fairly priced. I have replaced the extruders on both my X1 carbon and P1P, and have spare hot end assemblies - I use the AMS sparingly, prefer using the external spool for single color PLA. My biggest complaint is the lack of a simple network hookup - like I have running Klipper on my Rat Rigs.
Ive been printing my on my X1 Carbon since it came out without a single issue. I have over 6 printers and nothing beats the quality and speed of my X1. For starters maybe keep yours clean at least. Looking at all that filament on the bottom gave me anxiety. I do minimum monthly maintenance and the thing runs like a gem
There was a reason for all that. I literally talk about it in the episode. It was all put there to show how much crap the printer accumulates. I've had nothing but issues with Bambu. Hundreds of hours spent trouble shooting, dealing with support, and frankly getting nowhere. It's on its way back. The most unreliable printers out of the 54 here at the shop.
@tomdeleon6538 You mean my active shop where we work and make parts for people? That background? I am sorry that I am busy and didnt take the time needed to keep it clean for you... -_- @unalike8052 What do you mean by maintenance? Like the stuff we tried? Little actual maintenance was needed, it was more of issues for repairs and such.
My Bambu P1P is complete garbage. COMPLETE GARBAGE! I have had it 4 days and it has now killed itself and the extruder is stuck BANGING against the back carriage and will not move. Support told me...I CANNOT GET A REFUND because i opened the box.....Again if you open the box. You cannot return it NO MATTER WHAT. And on top of that they told me that I have to send it to them at $80 return shipping. On top of that shipping it to them will cost me ANOTHER $100 because they say it has to have XXX amount of insurance. BAMBU SUCKS!
Two lemons in a row is a big issue. Imagine a company building TVs or drones with such success rate. If a buyer has 50/60 chance (could be less 😅) of getting a bad printer, it's best to buy from a store that will replace or refund without trouble 🤔
@@kimmotoivanen They are not Lemons. I've owned 2 and printed around a thousand prints with ZERO issues. THIS Guy is a Prusa asskisser and will NEVER give this printer a fair shake...
Hi! Great review! I just bought my X1 and honestly I've not had time to have a problem but out of the box, it is amazing. I feel like somebody there at Bambu has listened to you and may have made some changes. Like the noise level. I have mine running next to me in my home office and the noise is not a problem at all so maybe they have changed the fans to quieter fans? I've not printed the parts you say that save the AMS from wearing out but I'm going to consider that for sure. How long do you think it would take before it causes catastrophic wear on the AMS? I've just been running Basic PLA and PLA-tough.
Crazy. I've had only one issue which I figured out myself. Their customer service does suck. I thought about asking them and then I saw the ridiculous form they require to start a ticket and just broke down and fixed it myself. Overall my printer has been fantastic, pushing out nearly perfect prints.
hey, I'm thinking of buying one of these to replace my creality rigs that I'm sick of having to touch up every time I want to print. Can I ask what issue you had/how you fixed it and how long you've had yours?
@@lipinskirl Why dont you watch the other content we have on Bambu, like ALL the streams where I was trying to fix it over and over again.. It aint fake my dude. But hey, whatever makes you feel better about your purchase I guess... @johnnyc.2307 exactly. It is not. It has flaws, and more than just QC and QA issues.. data security is a HUGE issue.
@@3DMusketeers I’ve had multiple’s of systems from Ender 3’s to Prusa’s over the years along with countless commercial systems at work where we currently have a Creatbot F1000. The X1 Carbon was the easiest setup straight out of the box with very minimal issues. I can’t tell you the immense issues I had with my first Prusa. Compared to what you use to have to go through to get an accurate print, Bambu Lab is light years ahead. I’m not saying it doesn’t have issues, I’m saying if you have been 3D printing for longer than a couple years, (which I’m sure you have) this thing is a Cadillac. So keep complaining or simply figure out what’s wrong and fix it. If you can’t maybe this isn’t your thing, or you have forgotten where the industry was just a few years ago. This is where you’re going to try to tell me you built your first Anet A8 and it printed perfect without burning down your house. That was only 8yrs ago now we have the X1… Again, Light years of difference. I remember building these things from scratch searching the web for simple code fixes. So, ya a bad review is a little shocking.
Thank you for the honest review, guy who looks like Loki if he became a critical engineer. I specifically looked for someone who didn’t have affiliate links and got exactly what I was looking for from this video. I still bought an X1C with AMS, but I know what to expect, and am glad I have an army of Prusa’s to keep my business moving forward while I learn my way around the Bambu.
Be careful, business owner, because that Bambu talks to the cloud, and yes, even the slicer, so if you work on anything that is to be protected, you need to have that bambu, and the slicing computer, offline indefinitely.
@@3DMusketeers that actually is great to know. I 3D print night vision components and I know that a lot of my customers wouldn’t want me to sell them products whose specs are stored in a compromised cloud.
no they would not. This machine is NOT ITAR compliant, so please be careful. If your machine is left offline and the slicing is done offline and you only print from SD, sure, you SHOULD be okay, but know you will not be able to update the machine as they cannot be updated offline....
So glad i watched this. Bambu support was horrible to work with when UPS sent my printer back when i paid for them to hold it. Wanted me to pay $111 to get it back to me and when emailing there would be radio silence for days. I finally said i wanted a refund. Ordered August 18th and going back and forth with support has now taken me over 2 weeks and I havent even gotten a confirmation that they'll actually refund it. I really want an AMS but have been apprehensive to buy another bambu unit. I think this video has finally tipped my scale. Thank you so much!!
1 year in with x1c. I have built printers and used many, including high end rigs. It has been the best experience i have ever had to date. Its amazing.
I wish I could agree. I've had nothing but issues with the first 2. The 3rd, that was sent by a fan, has some quirks that I'm working through but has been much more reliable than something I bought from Bambu. The fan sent one did have some damage to it, that's why they got rid of it.. fun times.
@@ChadTorkkola It seems that most who deal with support on very technical issues end up upset, but the more basic ones they seem to handle okay. Hopefully their support improves as I think that is currently holding them back quite a bit.
Hey there@@3DMusketeers I am a life long software engineer who has quite a bit of experience in dealing with / leading support teams. I think that having a good expectation of what the support team is likely dealing with helps me to understand the correct way to pose questions to get support and meet them on a place where they can actually help. My issues were not too severe for sure but if I were in your shoes I have just removed the modded stuff to get that issue out of the way. While your assertions that your mods we likely not the root of your issue its a tough place that you put support in when you are not using standard equipment. (Especially while working with level 1 support whos' role is really deal with common issues and gather information / prepare cases that are going to be escalated. My experience with this printer has been pretty great , ive had mine since April!
We did remove the mods, the issues got worse, so we put them back on. You are watching a single video in a whole saga of problems with these machines. We went down that train a bunch. But to be clear, a bed and a mechanism to align the filament to better feed into the AMS is not something that would even remotely cause the issues we had.
@@Todestelzer Yeah I know. But for a very long time I have not printed ABS and such. So I probably will not print that anymore at all. PA11 does not need an Enclosure. I am experimenting with PETG Carbon what seems to work very good. Voron is not an Option for me. I buy only fully assembled printer which work out of the box.
The xl reminds me of software with horrible feature creep during the project along with a poor demographic study to begin with. That said, if it serves you well I am very happy for you as everyone is different. I was once told one man's vinegar is quite literally another man's perfect wine. I tend to offer my opinion to discourse fully hoping to be proven wrong as it adds a built in learning mechanism. I never underestimate someone as they may always know something you don't and the day I have nothing left to learn is probably my last.
Is that the Pei plate the p1s comes with? I have ordered a p1s, but its on backorder and will for some time. I could buy the x1s and have it in 2 days, which is very tempting, but the cool plate issues a lot of people have with the x1c is the main thing that is putting me off. But i guess i could just buy the PEI plate as extra and not have these issues?
I knew zero about 3D printing and bought the X1-C with AMS. Have had nothing but success printing hundreds of shop accessories I designed in both PETG-CF and PLA on the PEI plate with minimal failures, and those failures were mostly due to poor first layer adhesion because I hadn’t cleaned the plate after multiple prints.
Thanks for sharing your advise and expertise. With ypur experience, i was looking into buying one of those because ease of use for the muticolor prints. Would love one of your videos with a comparison about the different multicolor options, like the chameleon, the palette, the prusa mmu ann the bambu labs ams
I dont have any of them, so I am not sure I am the best person to talk about this alas. I would love to, but yeah, we would need some experience with it. My multi color experience is on a Projet 660 pro and a Zcorp 650 lol..
I think you need to accept this isn’t an open source printer and trust them to use the current firmware and such. It’s unfortunate they aren’t more open source, but you can’t see what’s going over the walled garden so you don’t know what they put in those updates. I don’t think a firmware update will “fix your parts” or whatever you said. But it seems like a complicated problem, and ignoring firmware update just seems silly to me
I have absolutely 0 reason to trust them. And given their company history and where they came from, it is a massive problem that I cannot allow until we do crack some of that garden.
@@chrisjollie4887 no, that is not how it works alas.. Once a threat has been identified you must isolate until you can determine the level of threat it is, if any. ANY connection to the outside world could pose an export risk if we cannot see what it is sending (which we cannot)
I bought a p1s after i saw your video...im not sure what happend there, but I couldn't be more happy with my printer. It does everything for me, no more clogging no more worries, I can monitor it after im out of the house, and on my phone i can stop i can pause i can change temperatures can even put a model on trough makerworld and print it if its loaded. It prints everything perfect and 2 or 3 times faster then most of the printers. If the printer has a problem it will identify it and tell me whats happening, saving me the hell of trying to figure out by myself and replacing parts that are not necessary. I dont have to carry an sd card around the house, I can send it directly trough my computer and boom its printing. Seriously, coming from a Kingroon Im not used to be so spoiled! It's so much fun. My only regret is not buying the Bambu X1C bc I have no lidar and should probably calibrate the spools individually which I only did once so far bc the generic profile on the Bambu Studio prints GREAT. I'm so glad I skipped Prusa, I would probably be doing maintenance to it if I bought a MK4, instead I can focus on printing and make a buck out of it. Im not trying to be an engineer here...I just wanna print. Bambu is light-years ahead it just makes everything else old and obsolete.
Weird.. My prusas require little to no maintenance where the 2 Bambus I bought needed constant work. But either way, I am glad your P1S works for you :)
@@3DMusketeers Impressive for a bed slinger. Yeah, I did get a MK4 - but it'll be a few weeks to get it apparently, it has 3-4 week lead time. I don't really have the space for something larger anyways, so sounds like I got a good deal.
i bought a Bambu A1 at microcenter a week ago as my first 3d printer. So far so good, but this video has def given me some things to look out for. I hadn't heard about the orca slicer thing, if they don't start behaving in a more ethical way towards the open source community then my second 3d printer will be from someone else, even if I don't have any problems with my A1
You mentioned that the MCU may contain the AES key, looking at the data sheet for the SPC2168 it seems that the AES engine probably accesses the key from the ROM. Now how to access the ROM I'm not so sure about you probably have to hard wire to one of the GPIO pins to access it from an outside system. But its not only the MCU that has an AES engine on it, the Rockchip SOC (the RV1126) also has a cipher engine on it which can support a variety of algorithms (including AES). I would assume the key for the cipher is stored on the ROM or on the OTP memory. But accessing it from an outside system would require you to desolder the chip and transplant it to a developer board to be able to access the pinout of the chip. Seeing how the SN is stored on the SOC the AES key is probably stored on it too. Not sure how the encryption is really done, I would like to hear your findings too! Edit: There also seems to be a Micro USB port on the AP board. This USB port is probably used for programming and configuring the SOC at the factory before it gets put into a frame on the assembly line. Maybe you could somehow take advantage of that port to also read the data thats on the SOC?
Oh, you know the MCU as well ;) there is a service port on the machine, looks like it is micro usb. I think the key should be universal or otherwise BL would not be able to read them from specific machines as they would not be able to product the key, unless the serial number helps do it? you should email me.. we should talk.
I wonder if I could access the log files through a WiFi usb card connected to the micro usb slot in the LCD. I've found that you can copy the log file to micro usb card but mine is connected to the slot by ribbon cable to a micro usb to usb slot with WiFi card. If the access door is in the lcd then I've just found a way in through the micro usb port 😁
@@PinkGirl2242 no you can’t access the unencrypted log file data through the MQTT protocol of the printer. Sure some data like the bed level mech can be accessed but not the more advanced features of the printer. Also using your method the data is still encrypted.
I’ve owned a Bambu Lab printer for a year and never had an issue! You obviously don’t know what you’re doing! This is you first printer, isn’t it? On a serious note, thanks for everything you’ve done to help the community. You’re one of the most knowledgeable in the field and I’ve seen that you’ve helped so many people from helping troubleshoot printers to helping entrepreneurs make their voices heard. I found out about the Making Awesome podcast through your more recent interview with Frank, and since then I’ve been working my way back through the episodes. Thanks for everything!
Learning to fix the bambus is the best thing you can do, i have found as a first timer that most of the fixes and maintenance really dont take that long once you get the hang of it, its just a new machine with new processes to learn
Great video! 👍 However, I need to share my experience. I was shipped a broken Bambu Labs printer, and it feels wrong that I'm the one having to fix it after paying for a brand-new, working machine. Support took 3 days to get back to me, and after a week of troubleshooting, we discovered it was an AC Power board issue. Instead of sending a replacement, they're only repairing the faulty one, and they completely ignored my request for a new printer. It might look like a great product, but their customer service is a letdown. I'm seriously considering a PRUSA for my next purchase.
Prusa is rock solid. However, their Mk4 is priced too high IMO. I think it should come down a lot in price eventually. I think the Mk4 should be more in the $500-600 range.
I love my X1C and use the engineering build plate and ABS and never had any of the problems. I use Inland filament (cardboard spools) and my prints never fail.
Mines the same way. The extruder kept clogging on every print multi color is not happening and support had me take apart the whole machine when I said it’s the extruder ams sent vids. Then they said your original complaint was the run out sensor. I went back and read 2 weeks of back and forth and I never said anything about that so I went off on them now I’m waiting on a new extruder
Success rate higher than 50%... wow. My slow, old Prusa MK3S+ is more like a 99.5% success rate. I think I had two or three fails in the early days when I was still trying to figure out what I was doing. Ever since, it just churns out PETG prints without issues. Even tiny little contact areas for small items, I don't even bother putting a brim anymore, standard Prusa textured plate.
Yeah, I would say the same for my Prusa Mini. Awesome prints with a few failures in the early days before I figured things out. But I just bought the A1 because I can't pull the trigger on a Mk4.
I'm about 100 prints in with my X1C with 99% success rate so far. I'm really hoping I don't start running into major issues in the future. To be fair I'm not over adventurous when it comes to filaments etc, I pretty much just print the same brand ABS in different colors all day every day, so that could have something to do with it.
I'm happy for you, however that has not been my experience. We have also had some fans with major maintenance issues as there's no way around some parts on the machines failing.
@loboptlu you don't understand what air gapping and ITAR are and that's okay. It's illegal to do what you're asking for the work we do. Further, we have clear evidence that our machine has been attempting AWS cloud connections without our consent even while offline. All this is detailed in the log file video.
@loboptlu we do work for the US govt. Any government work has regulations like that for the kind of things we do. ITAR, or a version of it, is shared by many countries not just the United States. But thanks for the birth advice, I'll be sure to remember it -_-
@@3DMusketeers what if you format the SD card (or remove it), then hook up to a network for updates, then disconnect for printing again. Just a thought.
I would guess their raw part cost is around 250-350 with molds amortized out, assembly another 75-125 if production line, packaging at $10 or so and shipping, in containers, is pretty cheap, but shipping an X1C here in the states is around $65 USD. Total of under the 599 but not by much..
Thank you for being one of the only people honest about Bambu. I have four Bambus and after a few months they started breaking down constantly. Support sucks. The only thing worse than their tech support is their sales support. Regardless what they say they dont accept returns. If you return something you'll never hear from them again. Disputing it on your credit card will be the only option.
I have two X1C's, both with AMS units. I have had to do a few repairs on the machine combos, and all of them were on the AMS units. The first stage feeders (the little grey and clear units you first feed filament into) have some steel wheels that are what pushes the filament. And they wear out quite quickly considering the volume I've printed. Honestly that itself wouldn't be much of an issue since I should be able to buy a 100pc box of those for $15-20. But they don't sell the wheels by themselves, they only sell the ENTIRE first stage feeder unit if you need to replace the wheel, which means you're spending $45 to replace the entire first stage feeder (Note: Prices I mention are in CAD for reference).
This guy is super knowledgeable and I do not doubt he has the experience to back it up. I will say I work in IT and run into this type of personality very frequently who wants to solve the problem so bad that they will ignore support instructions, ignore updates, and try to customize things not meant to be customized which probably ends up conflating the issue. Also what data are you putting out that you are concerned about? You creating medical tags? Air gap your network if your worried about it being an attack vector. Going back to the data, the only way they can get better is collecting data at mass to correct the issues. I hate to tell you, every computer and phone regardless of brand is doing the same thing.
We are ITAR, so yeah, close to medical. This would be fine but when a company asks for logs and they are encrypted and there's nothing you can do to view them, it's a risk. As for ignoring support, no, followed directions like a good boy. Can't update because it's online only, no offline method. As for customizations, once I gave up with support I tried going at it from different angles. That was one of them.
I also work in IT and feel your response is a bit of a cop out. "I hate to break it to you...." That's not how we're supposed to address data leak concerns. If data is going to places he doesn't want it to go then that's a problem. Period, and we need to stop accepting data mining from big tech. (Microsoft is the WORST for this with Win 11)
I’ve seen some company that designs PTFE tubing that’s supposed to have reduced drag/resistance and slightly longer inner diameter that they advertise as specifically for the X1C and another Bambu printer… reviews on it are great. Wonder if this may be a fix…
I've had nothing but problems with my x1c as well. Actually waiting on a replacement right now. The support has been so bad it's crazy. If they don't fix the training and quality control they will fail. I regret my purchase very much and unfortunately I purchased a ton of replacement parts as well and now I'm stuck with it. They need to send me one that works.
@@3DMusketeers I've thought long and hard about that actually... I'm giving them one more shot but if printer 2 is also sour, we gonna have problems... 😂
I have owned one for a few months now and with the exception of a failed pull here and there, it has been great. This has been running almost 24/7 for me.
Great review. I bought a Prusa MK4S because as a cyber risk consultant the Bambu data security/closed source issues are show stoppers. Bambu goes against the whole maker / hacker ethos. The lack of/ inability to support reinforces the bean counter mentality... "And it occurred to me there is no manual that deals with the real business of motorcycle maintenance, the most important aspect of all. Caring about what you are doing is considered either unimportant or taken for granted." - Robert Pirsig, Zen and the Art of Motorcycle Maintenance
Have you tried using a ruler to check if your build plate is flat? Apparently there were some bad batches around January to April where buildplates dropped in the middle
Lets see how mine will be. I was thinking about an Qidi Plus 4 instead of an x1c because of chamber heating. Bigger print volume and opensource klipper but i bought the bambulab because i specifically wanted a printer that just works.
I think you've highlighted a problem about Chinese products that will rear its ugly head more often if they start exporting electric cars to North America. The Chinese approach to manufacturing has and is to deliver the product to market at a cheaper price than anyone else and thus over time gain production facilities and export markets for their products. This looks good in the short term but there is a missing component in this formula - it's called after sales issues which include service , technical support , warrantee and long term reliability. You can have the highest performance machine in the world but if you can't get it serviced in a reasonable amount of time and cost then it's basically junk. Why a company would ignore or avoid identifying product problems and then effecting fixes and thus improving the machine is a major issue for me ( and I believe others ) .
I know this video is a year old already, but it helped put a lot of the overly glowy reviews in perspective. I don't want a glorified advertisement for 20 minutes, i want an actual critical overview. Thank you for informing me about the drawbacks involved
I've got a lemon as well. I've had it for several months. Bambu support seems to think that my time is worthless. Reliability is horrible. I seriously think that the support people are throwing darts at a board. For the price of this machine, they could easily replace it. The OP here is definitely more generous than I would be regarding what he would do for bambu. I'm going to go through on more round of replacing parts, then I think I'm going to recreate the office space printer scene. I bought this machine to start a business to get a product to market cheaper than getting tools made for plastic injection. It was a risk. But this machine IMHO doesn't live up to the hype. I would love to see the log files. I seriously don't think their log files contain enough information to figure out what the problem is. Seriously, if this printer can't figure out that it's not extruding filament and air printing for hours what in the hell is it monitoring? I would be happy for them to provide a refund, but he'll, I can't even get them to replace the machine, which I would settle for. I'll keep you posted if I end up recreating the office space scene.
@@3DMusketeers ha! Yeah. I've been doing that on multiple fronts. They keep giving me B.S. that it's not cost effective for them to replace it yet. Which may be true, but it's gotta be getting close to that line. But then again, as long as they can get me to keep putting in the labor time to replace components to support their dartboard analysis, why should they bother? It's definitely wasting more of my time than theirs.
Just for S&Gs . . . did you try a Bambu plate & removing the guides? I am a total 3D Printer rookie and the Bambu has performed flawlessly. The exception being the filament rolls have been tangled up on 2 different spools (but not a single issue with the 3D printing). We are looking to upgrade to a large scale 3D printer and the horror stories I hear from most manufacturers has us thinking twice . . .
@@3DMusketeers ty for reply . . sux things did not flow that well . . I am about to add 2 more bambus and a Modix . . . 3D printing is changing our protoyping big time.
nice to see someone being honest. I baught a X1C and just recently returned it due to all these same issues. worst part was the support they would give me a "solution" then when i would try it and it did nothing they would then say i didnt follow their advise.
To be clear, I dont think other reviewers are dishonest, I think my experience is different than theirs. What you are describing is exactly why I gave up on bambu support.
Yeah, the Bambu customer service is horrible. They take multiple days to respond and randomly close out the issue without a response. In the 8 months I have had the printer I have had the issues below: 1. Print bed level cable failed and I had to take the back of the printer apart to replace (with a cable I had to buy myself because customer service was unresponsive). 2. Extruder clogged and I had to take about the extruder to remove the filament. I can no only print PLA with door open and top removed (as suggested by Bambu customer service). 3. The AMS internal boden tubes wore down and had to take the AMS apart to replace 4. The AMS filament sensors quit working and I had to replace AMS filament input section I do run the printer almost 24/7, but the lack of any real customer support would make me shy away from recommending to new 3D printer users.
Please start a fund to crack that code, I think a lot of people would be willing to add to the pool. Other creators and people from the 3d community might get intrested and spread awareness. If we get to a decent number people who aren’t even in the 3d space will be willing to attempt to crack the code. I don’t hate bambu, I hate the CCP and am weary of all Chinese companies that have access to data.
@@3DMusketeers can you set up a PayPal or something and maybe put it in vid descriptions? Like i said before if you are willing to crowdfund for the bounty I’m down and think others would too.
I am worried people will question the validity of a paypal account, like what would stop me from just taking the cash and closing it, you know? Found some escrow services, but they are not for small funds like this. Do you think we could get people to trust paypal?
@@3DMusketeers I think that fact you were running the campaign would satisfy many people compared to just some random guy who appears with a campaign. You are correct when it comes to money there will always be someone claiming scam. Obviously there is goods and services but then there is the fee and if you collect to much you will have to pay taxes on it. Could go fund me be used? Or a patreon account that is just for the campaign? I’m not familiar with those platforms and unsure of the creator/user transparency. I’ll do some google fu for curiosities sake.
you do have to spend more money, yes, but customer service is worth it to me.. Having spent over 6 months and 2 machines trying to get X1C's to work right, I gave up.. A fan sent me their broken machine which repaired and it seems to be working, but we will see.. Not a great start.
So are you not updating the firmware as a matter of principle because internet required or because it has already printed highly secretive prints? Just wondering because you can Hotspot for the duration of a firmware update, no?
I cant. We cannot connect it to a network of any type until we can prove it is safe to do that. Once an item has been deemed a threat under ITAR and CMMC it must be isolated until you can determine if it is safe or not as it is not known what information the machine has or can send. This is part of protocol for things like this alas and is required for us to do to keep our certifications. It has not printed highly sensitive parts for govt. We go through a much more in depth process before that happens. This is why we are working on figuring out the logs. If we can, then we can prove it is either a threat or has no issues. Do note, every firmware update we would have to re-check so if Bambu changes encryption the machine would have to go back offline and we start over again lol. I doubt that would happen, but it is not impossible. I want to believe they are acting in good faith, but their former employer, and the same investors, all point to that we should be more concerned about this than most people are. Hope that helps! Let me know if I need to clarify more. We have to play the brevity game on YT for all this stuff
I have had mine for over a year. X1 Carbon with AMS. I started with a Creality Ender before and it did help me learn about the basics. I have had a few issues but have so far not needed any new parts. I did just order another dual sided build plate. I have found the forums to be very helpful and the Bambu Wiki has also been very helpful. The newer software and firmware allows for you to find a file, set up the printer, print, and monitor the print with your phone. My printer is the least of my worries when Wells Fargo, Chase and multiple other credit card companies can't keep your personal data safe, and that is supposed to be their damn job, to keep your data safe.
This becomes only an issue if it is some kind of a mirror or at least extremely reflective. And if this is the case, the software must detect this and stop the process…
My Prusa MK4 just works! The parts it makes are strong and functional and the fit and finish is extremely impressive. Uploading everything I do to Bambu Labs really isn't my first choice.
I would purchase the Mk4 before I would buy the X1C for sure! But I just bought the A1 because I didn't want to shell out $1000+ for a Mk4. We'll see how that goes.
@@3DMusketeers I got my MK4 early, like last July. I built it in my classroom while my students were doing classwork. Part of the reason for that was to make myself not rush the build and take my time. My MK4 has only given me problems that I've caused myself. A roll of old PLA caused me some clogs that took a bit to clear, but I thought it was something else. Now that they've got input shaping down, it prints very fast and very accurately. I've got the MMU3 for it on order and it should be here sometime in 2024......
@@3DMusketeers It is also standard to not write secrets to log files. There shouldn't be anything they'd worry about IP wise in the logs. That is the printer owners data and it should not be obscured from them.
I am so glad I preordered the Prusa XL. Supposedly the 5 tool XLs will start shipping this week (today as a mater of fact). Anyway, I went back and forth between the X1 Carbon and the XL and what sold me the most, Prusa's customer support. With my MK3 they have ALWAYS been Johny on the spot via chat session. They haven't always been able to fix my problems but for the most part my problems have been minor and I was able to fix them with input from Prusa's customer support and some other research on my own. Although I feel for you and your troubles with the X1, I feel good that I stuck with Prusa to enter the large format, multi material realm.
@@3DMusketeersprobably because bambu took 75% of the preorders! 😅😂 Dont know the numbers but probably alot, enough to get prisa in to panic mode and lift their lazy ass... Not saying they dont make good printers but they've become really complacent 🫤 i think bambu was a necessary wakeupcall for the industry at large, however i think you make some really good points!
Ad I am totally fine with that wake up call. I often compare Bambu to AMD when Ryzen first hit and Prusa is Intel. They enjoyed a few years of being top dog and not working too hard for it and being able to focus on other things. Now that is not the case anymore. Glad to see some shake ups
My '19 anycubic mega S was less than $200 and is still running to this day...meanwhile my P1P was dead after just 10hrs after delivery. Took two weeks to hear back from customer support for a dead stepper motor and all they did was try to void my warranty when I asked them to take the printer back and give me a refund...because I threw away the original packaging. They wouldn't give me a refund, but agreed to sending a replacement P1P, but only after I pay another $700 for a refundable deposit. I replied with "hell no, you're competing with prusa. Prusa doesn't play these silly games and neither should you"...dropped it off the next day at the austin TX center's doorstep and did a CC chargeback.
I ordered one. I've owned a Makerbot Replicator 2 and 2x for years now and an Elegoo Mars and for now my Rep2 is still my main machine with 2x being too much trouble most of the time. The Rep2 does not have any of the "newer" features like automatic build plate leveling, an integrated camera, they are no longer supported for a long time, slicer is still makerware for me and I have exchanged a the extruder feeder and a couple of other things but now it really is very reliable. I can let it stay there for half a year, come back to it and it prints pretty fine the first time I start it again. I like it pretty much, even so by moderns standards it is very old fashioned and may not print with the highest quality anymore. Let's see what I will think of the new P1S when it arrives (very likely) tomorrow. First thing I am going to do is to put it behind the firewall and block the communication to the outside world from it. After that I'll test it through.
An honest and fair review; exactly what I've come to expect from you. As you know, my experience with the X1C has been a polar opposite to yours, and I really wish you were having the same experience I am. I got one of yhe first Kickstarter units, so I've had mine for a year. I wonder if the QC on the printers slipped hard between my unit and yours, and that might explain some of your issues? In any case, i admire your resolve to help Bambu improve despite all the trouble you've had.
Nearly bought one, about 6 months ago. I remember Every video I came across said it was the best thing ever. 🤔 Subbed... Love to know what printers you would personally recommend
And does your great experiences invalidate his bad ones? I’m looking into buying this printer and honestly this review threw me off a bit and will look into alternatives before jumping head first on this printer.
@@Pr00fGames Well it does, i know about a dozen people in real life and companies that run a lot of these that all say the same thing, easiest 3d printer to use and the best results. Unless you like spending most your free time building and problem solving rather than making prints i say good luck to you.
I had never a better printer then the Bambu printer. So far I had not a single failed print. I am very happy with it. I find the comments particularly interesting where users find their concerns confirmed even though they don't even have the printer.
Glad some one finally speaks about this. My ams system give me nothing but trouble. It always unloads well except for the last but where it needs a nudge to fully unload. I tried all sort of things and bambu support just tells me to do which I just told them. It also takes a day for them to even get back to you, even if it's not a usefull reply at all
so its slot 4 that is giving you issues? Another commenter thinks this is related to the bowden tubes crushing the filament in the connectors, maybe you can try chamfering the ends of the tubes on the interior. I may give it a shot myself!
I would bet more people are having trouble than what is let on. It's just that people are quick to say how impressive and great a printer is before they actually have time to use it. Then once they realize it's plagued with problems, they can't bring themselves to admit it and can't go against their initial impressions and admit that they may have been wrong. I see it all the time with all sorts of consumer goods. Then you get the one guy that's honest and willing to share the problems they've encountered (like Grant here) and then all of the sudden the stones start flying from the fanboys.
@@3DMusketeers It used to be slot 1 and 2 but the issue seems to move around and sometimes another slot gives the issue. I will give that a try for sure! Haven't tried that yet
Have you tried printing a standoff for the glass top? There are standoffs on printables, with closeable sliders that added an inch of clearance for the already crushed bowden tube to move more freely. That solved most of my retraction issues, and I have had my conversations with support redarding that. But yes, they have resistance sensors that are a bit.. conservative.. sensing the added drag from their bowden tube setup. Anything to make the filament run more smoothly helps (or find some secret setting increasing the accpetable limit/add more amperage to the filament feeders)
I’ve had my printer for 4 months. And I’ve had no problems. One of the best printers.😎 and bambu service is very reliable and they sent me a replacement part after I broke something. And uselessly when you’re having a failure 9/10 it’s usually your fault or the file being corrupted. I’m not saying it’s perfect cause nothing is. But it’s definitely not a bad printer.
No, the ones I had were bad. This is fact. The 3rd one, sent by a fan now works, but these first 2.. absolute garbage. Is that the majority of experiences? No. But that doesn't make my experience any less valuable. Nor does it make yours. The data collection is still an issue for me.. one Bambu is refusing to address
Great review. You have confirmed a large amount of my concerns. I think it is great that Bambu came about and. have shaken up the. 3D printer markup but I will stick with reliable, open machines I can repair, replace, and upgrade myself with parts off of Amazon. I am ok with a closed ecosystem, but not so much when the company has literally built most of what they are doing from other companies' hard work in the open space. I have an MK4 on its way as an upgrade for one of my MK3 and I was thinking of the X1 Carbon to replace the other (I am just a hobbyist who likes to play) but I have been seriously divided because of the issues mentioned in the video even before seeing this video. I am interested in seeing where the company goes, but for now I will stick with Prusa.
Open source still has value, regardless of what others may say. Bambu has a decent product here but because of horrific issues I have had plus issues with customer support, it is impossible for me to recommend them.
Yeah, I just ordered an A1 because I didn't want to spend the $1000 on a Prusa (I have a Prusa Mini that has been a great printer!). We'll see how this goes, I might have to spend the grand after all.
I'm a VORON guy so I only go with fully open source products. The second set of machines I have, older machines, are Lulzbot TAZ 5's. I like them also a lot. Slower than the VORON and they do not run Klipper but they are cool for one main reason. The Lulzbot machines come stock with a 2.85mm filament in and .5 nozzle out. I built a Moarstruder which is a 2.85mm filament and 1.2mm nozzle. That gets me prints more than 4 times faster, as I also crank up the print speed a bit, BUT, of course that gets me pretty raw prototype prints. However, it prints really cool vases as they come out looking like thick threads. I also built an E3D titan which uses 1.75mm filament with a .4mm nozzle. So the Lulzbot is very flexible. I have 2 of them so I keep one set up with the Moarstruder and the other with the stock toolhead. The VORON I use when in a hurry, but I actually use the Lulzbots more. Not into the Bambu products at all.
My taz 6 has a similar setup, but I despise 3mm filament. It's terrible to work with. You can get similar flow rates on 1.75mm and even run chonky nozzles too. I'm getting rid of my 6 as I need the space...
@@3DMusketeers i agree that 2.85mm filament is a bit of a pain, especially nearing the end of the spool as it’s always trying to curl and it also gets brittle. I’ve had great luck with it maybe it’s who I’m buying it from and the quality and colors are cool as I like the gold, bronze, etc. it’s a large machine but I have the room. In fact I have 2 of them and also 2 Snapmaker A350 machines that also take up a lot of room. And of course the VORON.
Finally, an in depth review not looking at this with rose colored glasses because someone WANTS this to be good so badly, and does not want to accept the true cost of research, reliability, and support that companies like prusa have. I ordered a mk4 because consistent quality and true hands free first layers + support are worth more than non practical speed improvements (looking at the sacrifice in quality) anyday for me. I really really considered buying a x1c as a second printer and really wanted it to be good, but your review helped confirm a lot of issues I have seen posted elsewhere, the same issues that drove me to abandon creality. I'm just so tired of reviewers and forums blindly reccomending these crappy PRC brands, ignoring the major company ethics concerns, and the entire support / ecosystem around competitor brands. I wanted an objective rundown of "here's the shit" to see if it was the shit I was willing to deal with. Thank you for providing that.
To be clear, a lot of people have had a good experience, I am not one of them unfortunately. Glad you enjoyed it though. We have a no BS policy here, we tell it like it is, that is why I paid for this myself rather than getting a review unit lol. Bambu knows us, they do not like us.
So you don’t own one of these yourself? Then you have a preconceived notion not backed up by first-hand experience and are congratulating the minority of reviewers that are agreeing with your preconceived view. People that say that things are wrong are not inherently speaking truth to power against people that have good experiences. Occam’s Razor dictates that perhaps all parties are telling the truth and that the situation is more complex. Looking for a simple answer in the way that you are seems unrealistic and futile.
Only had problems with PLA when I switched to the PEI Textured 'hot' plates - extruder clogs, heat-break clogs, one or two nozzle clogs. It was the extra heat - I have a vented lid, but got used to printing PLA with the doors closed on my X1Cs with the Cool Plates. With the PEI bed temps there was enough heat build up in the enclosure on two really warm days to allow the PLA to deform in the extruder / heat-break. After unclogging things, problem solved by opening the door, using the Cool Plates, reducing the heatbed temp a little for PLA - the other Fils were fine. I didn't pay attention to the filament capabilities and it bit me - lesson learned. I don't FanBoi and I don't bash anything, I find out why a print/printer fails and fix it, tweak it - brand doesn't matter. Like the man said - "learn to fix it yourself"; in doing so you will understand your machine and learn to use it better.
I have SLOWED my printer down, but you have to understand for the purposes of filming, showing all that would disrupt the already problematic flow of most of our videos. I promise you, I have more than enough experience in this industry and have won 5 consecutive awards for being the best globally in full color 3d printing (before just stopping applying because I did not seem fair..) and while, no, that is not FDM/FFF I am no idiot either. I let the Bambu run stock settings for a long time before giving up. Their stock profiles are absolute garbage unlike basically every other manufacturer, they push speeds way too fast causing issues with the printers. I have tried presliced gcode from members of the community, one even bringing me his filament too so we can try it with the same material that worked for him. Failure. It is not me, it is the printer.
They know who I am, unfortunately. I prefer to not be known because that can sometimes give different support from a normal customer, which would also be an issue. Imagine if I got amazing support immediately but everyone else got crap support. It would not be good.
Just from my own personal experience, I had the same initial issues, I print with Carbon Fiber all the time and same as you my prints got better I didn't make the connection until I saw this video (I had thought I fixed it with my slicer settings). However, I replaced my nozzle, and the same issues started up again. However, after updating the firmware, it actually did fix pretty much all the issues I was having. It might be worth it for you to give in and just update your machine to see if it helps. Afterward, disconnect the machine from your network, and if you're really paranoid, change your network security settings; network name, security type, password, etc. (or update it using your phone as a hotspot) Then run your machine manually moving forward, but the firmware update does and did make a big difference for me. This fixed my machine, and I was having pretty much the same issues as you. Best wishes and good luck! 👍
Legally I cannot connect that machine to the network until we figure it out. Doing so could result in a $250k fine from the govt and jail time should they believe it's warranted. I'll pass lol. Bambu needs to enable update over SD card.. it's BS you can't..
@3DMusketeers That is the most bizarre Buffalo Bob backasswards thing I've ever heard... what kind of crazy ass NDA did you sign or country do you live in? Haha For real, though, how could you possibly be in a situation like that? And I agree you should be able to update it manually.
I have five and find them easy to fix. Sure I have 10,000sq ft of shop equipment to make what I need. But besides that Bambu has sent me nearly everything I’ve asked for.
@@3DMusketeers good point - we could "potentially" block all known ports but considering how many there are actually... to your point, simply having it on the network is a risk/threat
Out of my fleet of printers haven't had an issue out of the 60 various printers at my shop. Bambus printers have raised the bar and i really hope the rest of the industry and can catch up.
@@3DMusketeers Honestly have to agree while their hardware and software is great their customer support is lacking with long wait times and tedious work. Creality is no better either because the "community" will help you. regardless I hope the support gets better but I'm also just comfortable fixing everything myself as well. I'm sorry about your bad experiences but it's not representative of the actual machine. They work great! And opens up 3d printing to those who want a issue free experience! Beats any of my creality, elegoo or prusa machines for sure!
I had 2 in a row. I believe poor QC is absolutely appropriate here. These machines are not designed to be serviceable. Try changing the pulleys out lol.
@@3DMusketeers i wonder if they sent you another refurbed unit it's highly unlikely to get two bad machines in a row. Bad luck my man haha. i've had 12 machines at my job with no issues. go figure :)
It's like you didn't even bother to watch and find out why it looked like that. It's like I collected all the crap and put it IN the printer for the video to show the mess they can make.............
@@3DMusketeers Isn't this kinda disingenuous. Those go outside from the funnel in the back, and you can put a bucket back there to collect those. I have a P1S myself and it fails far less than my MK3S+ used to. A friend of mine who runs a farm swapped all of her MK3 clones for P1Ps. She has lower failure rate and higher output rate across the board with slightly increased quality. So idk I think you're just doing something wrong.
You pretty well hit my concerns about bambu on the head as well. A lot of this is why i chose prusa over bambu. Your point about how they can't be making much if any money on the printers does raise the question of how much data they are selling. I feel like there would be huge community backlash if it came out that the real product produced by bambu is the people they are selling to.
I'm waiting for my 5 tool head Prusa xl. I'm sure even once it arrives it will need to wait for more tweaks from prusa before it's working perfectly but they will happen and I'll be able to repair it myself long term and no one gets my gcode for patented product I print.
@@EK1Hwas just at a customer site and two of the engineers were chatting with me. One had an XL on order and the other was about to order a Bambu. Excited for whenever I go back to see who is happier 😅
@@Rcmike1234 another interesting video would be how much it costs to run a 5 tool head Prusa xl 24/7 versus this bamboo, for say 6 years straight. Factoring in repairs and parts ect.
Grant, I know you and a lot of others have had a less than stellar experience with the Bambu, but hear me out. I have close to 3k hours on one, almost 2k on another one, and recently sold one with 1500 hours on it to free up shelf space for a Voron. I have used the AMS with them since the day they came in (all of them). I initially had some issues with slot 3 but after a while, they kind of just went away on their own. I think the PTFE from the AMS just needs time to wear in and shape. I've printed hundreds of kg of filament, including several carbon fiber blends, wood filled, glitter, and glow in the dark. I have observed no issues caused by abrasives. The AMS feeders are not designed to wear out, but they are objectively referred to as a consumable part, kind of like nozzles. No nozzle is designed to wear intentionally, but it should be expected that eventually youll have to replace it. FWIW, ive never replaced a Bambu nozzle, and I have 6 of them sitting in a drawer, because I didnt expect them to wear out. Build plates are consumables, nozzles, AMS feeders, extruder packs, etc. Not designed to wear out on purpose, but will eventually need replacing. Id also like to mention that it has not all been peachy. I had filament that kept breaking inside the extruder, and it was a real PITA to have to disassamble the hotend, take apart extruder, find the .5mm of broken filament, and replace. This was attributed to bad filament (hatchbox). Once I threw it out, it never came back. Also had some bed adhesion issues until I scrubbed the ever living hell out of the plates. Now, not an issue. The machines just seemed to wear in over time. Now, Im a happy camper with ver few failures that arent caused by printing PETG too fast, or me trying something crazy in the slicer. ALSO: I am still a Prusa fanboy and love my Prusa mini more than any printer I have or have ever owned.
@3DMusketeers it was a long ride to get them to be smooth and reliable, but in the end, I've found that using OEM parts, and wearing them in, tends to lead to the most reliable printers (for me).
You are very unlucky. X1C and P1P print perfectly most of the time. CPU board failed on X1C a few months ago (I was a Kickstarter) and support was very helpful and got me a free replacement quickly. Early AMS unit cracking at the bearings was a problem, but one I found a fix for-- the fix USED TO BE on the Bambu wiki but they pulled it. Currently having occasional retraction problems in which the AMS can't pull the filament back but it is NOT stuck at the printhead - if I disconnect at the printhead fitting, the filament pulls back easily from the head. I've had this on both X1C and P1P with separate AMS units. Must be in the AMS or hub unit, but the hub surely can't be it. Been meaning to look into the AMS itself, seems it may have 2 motors, one at feeder and one about 12 inches away- because that's about how much filament is left when the manually pulling goes from very hard to fairly light (which I can tell the last 12 inches or so is just the feeder motor). Regarding network security, 3D Printing Professor has a video telling how to turn on LAN mode and avoid the cloud and NOT rely on Sneakernet.
My screen is killing SD cards and they refuse to replace it without a log file. So that sucks.. Yes there is a second feeder on the bottom of the AMS. LAN mode still requires it to be on a network, we are unaware of any security issues at that point so I am unable to go that route.
@@3DMusketeerscould it be that you unfortunately got a lemon? I believe what you are saying, it’s just that so many others rave about it. I have bought cars that were the same way unfortunately lol.
@@marcellobrown 2 in a row? Seems INCREDIBLY unlikely unless there is a massive QC issue in these machines. The third one has been fine, but I wont be able to shake the bad taste in my mouth from these experiences and their serious data collection issues.
I just saw you have a Solidoodle Press in the back, have you done something with it? I have one gathering dust but I would rather have it being useful.
The coupler in the back, whatever it's called, the pass through you plug the AMS into... I kept getting a snag back there. I blamed the AMS initially, but it was that coupler you plug the PTFE from the AMS into on the back of the machine. I pulled the PTFE tube out, pushed in JUST enough to lock into the coupler, pulled it back to lock it in, and now that is no longer the problem. Then I printed a piece to fit in the top of the extruder to keep the PTFE tube from being bent too much coming out, so AMS retractions are possible. These machines are fantastic, but are fallable. For sure.... but yeah, that support response feels ick.
I know, there is just SO MUCH information that a 3D printer knows about that that it could forward to the Chinese government, like, what the inside of your printer looks like, or what material you print or what filament color you use. If that information ever got out, the world would come to an end. I have a Next Generation Firewall (NGFW) in my house so can monitor EVERY packet of information the printer sends, and receives, and have seen NOTHING EVER suspicious. But if you have a Samsung Smart TV, I can write a book on how its spying on your every move.
@@A1N0 So you have a "next generation firewall" but can't figure out what the firmware and bambu studio combined could potentially be stealing when your computer is connected to the printer and the printer is in your network? Do you know what each chip on the printer is doing? Why don't you explain what they're hiding in the logs and why it's being hidden since you're so clever? No? I didn't think so. The fact of the matter is you don't know and the only people who do know are Bambu Lab and the only question why are they hiding what should only be logs of what the printer is doing, we already know from their TOS that they have rights to all their customer's models but what else? It's China, they steal intellectual property and its completely normal to do so for them. I know this much, if I were printing as business I would never consider using a closed source company like Bambu Lab. The fact that they prevent offline updating of firmware is the shadiest thing I've ever heard of and although it's not proof, it's a clear indicator of a untrustworthy company.
I have 3 bambu lab x1c for like one month and all of that 3 printers going pretty good with azurefilm filaments, print that printers make is perfect for now, has bambu fixed anything in the past one year or what?
This is so obnoxious. You were having software issues and you refused to update to the latest firmware for some general fear of a theoretical data security issue based on the fact that the engineers are from DJI. Throwing out that tenuous link, DJI is used by consumers every day same as this. I bet customer support didn’t really have any options because you wouldn’t update your unit.
Ah yes, another uninformed commenter who knows NOTHING about ITAR and how it works. Come on back when you get that kind of knowledge, because I aint risking federal prison for a damn 3d printer. Not my fault they give you NO OTHER options to update than on a network, at least until we found the MAJOR security flaw.. And oh yeah.. DJI is banned from doing business with the govt because they were selling consumer and government data to China and Russia. I have every reason to be skeptical and so should you, but some yet dont know the value of their data.
Substitute Prusa for Bambu and that's been my experience. My Prusa sat for almost a year before I finally got it running like it should. It still doesn't compare to the Bambu but that's like comparing apples to oranges.
@@3DMusketeers that is how I and a lot of other people perceive it. That is just my objective view. But I do respect that you respond to the comments and you handle criticism well.
I want to help them keep this BS from happening, I want the proverbial AMD in a field of Intel's to survive here and push the community to innovate faster or simply cease to exist. Bambu is good for this community, I just wish they cared about the community that they are benefiting from and stop stealing from it, only issuing apologies when they get caught.
I kinda want one of these but I am now stuck on multi material. I don't want anything without it and the complicated add-on setups are too much. This seems to be the only option. I am running a K2 max rn. Should I get this for printing things to sell?
they are far from the only option and not the best for multi MATERIAL. For multi color, the AMS integration is nice, but you take a big risk when you go down this road. We have a 5 toolhead Prusa XL and it is phenomenal for multi material as it has multiple print heads as well.
Man respect and enjoy your videos, but here you just act as a cry baby begging Bambu to hire you ...... Is not a perfect machine but is the best out there
Where exactly did I say I wanted to be hired by Bambu? I offered to VOLUNTEER my time. Big difference. One is for profit, the other is to help others dealing with BS like I am. And I completely disagree, I am not being a crybaby nor is it the best machine out there.. much better out there
@@3DMusketeers So why not open a ticket if is possible Bambu replace your defective machine, is your right? Have you tried work with them? As I agreed with you after sales is pretty bad, it seems they wanted to improve…… Anyway I really hope you can finally enjoy this machine at the end. Regards.
Because they will only refund me, not replace. I have tried working with them, but gave up a few weeks ago after dealing with them claiming I was changing subjects, going down rabbit holes that made no sense, and them generally not providing good support IMO.
@@3DMusketeers Have you thought about the reason they didn't want to offer you any replacement was the bias, and lack of integrity of your videos convinced them even they offer you one, it'd be compromised as your intention was something else? Your half hearted, reluctant 'praise' in previous videos were just comical... You are not going to blackmail Bambu into any business relationship with you.
Watching you consistently fail at the simplest things and continuously ignore facts because you think they're 'wrong' was very underwhelming. I will not waste any more time on this channel and will enjoy my three X1Cs.
because we dont know what is on the printer that it could communicate back which may violate NDA's once we can confirm what is being sent it will better help us understand if this is safe or not.
Although I have only had my X1C for 4 days at this point, I have experienced an abbreviated version of some of the issues you describe minus the customer support. I did not experience the customer support issues because as soon as my issues arrived, I went to the community through forums and youtube (your channel included) to work on my machine. I went into the purchase with the idea that their machine would just work. For the first 2 prints it did. Then the issues arrived and I have been running calibration and testing since. Having the early mentality that I am most likely going to have to fix the machine due to the slow and inadequate customer support that BL, much like many other companies provide I think set me up of better success. I am not new to 3d printing as I have been running a few SLA printers for years at this point but I am new to FDM printing. Having to troubleshoot and correct issues on my own gave me a much deeper understanding of the process. This machine as described from many of the creators on youtube is just supposed to work out of the box. While it has for some, like you it has not for me. I have it dialed in now but at a pretty significant cost of my own time and filament. I really do hope BL can up their QC and CS and provide a better experience for newbies to FDM like me. That being said a friend of mine is getting ready to purchase a new machine in the next week and I told him if he was stuck on BL, get a P1P or P1S and use Orca slicer. You don't need to spend as much money on a machine because you are sold to a customer service and quality that is not there out of the box and you might as well save the money.
Doesn't it suck to have people say "oh mine works fine" and provide absolutely no helpful advice for crap like that?? Ugh.. Sorry you are going through issues. If you want, email me and I will do what I can to help!
@3DMusketeers Thanks for the reply. Fortunately I have been able to get almost all of my issues solved for now. I am sure more will arise. Keep up the good work sir, great content.
thats a plus at least!
Nah man, Save your friend the issues. Tell him to get a Flashforge 5M , it is FAR the better machine. I have a P1P and it is dead after 4 days. And YOU CANNOT RETURN A Bambu printer if you open the box.
My printer has been no-stop perfect the last 1500hrs it's been printing I just keep it clean and maintained. Bambu is doing leap and bounds of what any company in 3D printing has ever done. Plus the updates are making it better and better.
I have not had that kind of luck.
This is what consumers need. Completely open about pros and cons. Great job
glad you enjoyed it!
Exactly! The facebook group became a toxic environment of newcomers with zero experience but all the knowledge of what to say about how great bambu labs printers are lol.. it's change once they hit a year and end up posting solely asking for help with everything
It's a shitty job, because he's completely wrong... His problems are by his own doing.
The fact that you *fixed* this thing by running carbon fiber filament through it is *wild*
it surprised me too!
The only thing I think off is that it had to much resistance in the filament path and the CF wore it out
yep, that is my guess too.
@@3DMusketeers Have you tried another brand filament? perhaps the diameter is not consistent.
I never worked with CF but since people say it might have worn of by CF I assume it's a bit less slippery (smooth)? it might be that the gears tension is not correct and because it's less slippery you have a better grip or something like that.
Baseless but perhaps it gives idea's
@@3DMusketeers The bed at 3:18 doesn’t give me any confidence of a successful print. I don’t own a bamboo lab printer so can’t speak for it. But to me it seems you are using a glass bed, not sure if it’s coated or not. I use coated glass beds and I always clean them before I print. Maybe you are using some glue, I’ve never used glue so can’t speak for that either. I I just use a spray can of isopropanol and a paper tissue to clean my bed.
Over 1,500 hours on my X1C. Never had a single issue. AMS has never clogged or had issues. I even skip bed leveling 90% of the time, and still get perfect first layers. The only time I have had failed prints was when I tried to do something goofy in the slicer.
Oh ya, and I run it on sport, and mode exclusively. Cause, who wants to wait…
I use sunlu PLA, PETG, Bambu PLA-CF and TPU.
I was recommended to get a x1c by 3 people I work with (engineers), who all have multiple machines with no issues to speak of.
Sounds like you got a lemon.
This would be my second lemon in a row then..
I know how to print on the machine, but the machine does not know how to work.. That is not on me.
@@elleryfg7853 dumbest comment yet...troll
You sound like a lying bot for hire lmao
Same, lots and lots of people have similar experiences. I'm one of them, the fact that he has 2 lemons leads me to believe its something hes doing to them. He does like to tinker after all, and this is not a tinkerer's printer. This is the iphone experience, you hit print and print. If I were a betting person, I'd bet on the user causing this. Doesn't mean he didnt get two lemons, its just I'll play the odds every time.
While their printers have been marketed towards new users, I think having experience with Creality and building two Rat Rigs has helped me. I have never contacted Bambu Support, but have fixed my own problems. Early on I realized that I would need spare parts, and they are fairly priced. I have replaced the extruders on both my X1 carbon and P1P, and have spare hot end assemblies - I use the AMS sparingly, prefer using the external spool for single color PLA. My biggest complaint is the lack of a simple network hookup - like I have running Klipper on my Rat Rigs.
pure klipper would be great!
Ive been printing my on my X1 Carbon since it came out without a single issue. I have over 6 printers and nothing beats the quality and speed of my X1. For starters maybe keep yours clean at least. Looking at all that filament on the bottom gave me anxiety. I do minimum monthly maintenance and the thing runs like a gem
There was a reason for all that. I literally talk about it in the episode. It was all put there to show how much crap the printer accumulates.
I've had nothing but issues with Bambu. Hundreds of hours spent trouble shooting, dealing with support, and frankly getting nowhere. It's on its way back. The most unreliable printers out of the 54 here at the shop.
What type of maintenance
His backround should tell you everything you need to know about keeping it clean..
@tomdeleon6538 You mean my active shop where we work and make parts for people? That background? I am sorry that I am busy and didnt take the time needed to keep it clean for you... -_-
@unalike8052 What do you mean by maintenance? Like the stuff we tried? Little actual maintenance was needed, it was more of issues for repairs and such.
My Bambu P1P is complete garbage. COMPLETE GARBAGE! I have had it 4 days and it has now killed itself and the extruder is stuck BANGING against the back carriage and will not move. Support told me...I CANNOT GET A REFUND because i opened the box.....Again if you open the box. You cannot return it NO MATTER WHAT. And on top of that they told me that I have to send it to them at $80 return shipping. On top of that shipping it to them will cost me ANOTHER $100 because they say it has to have XXX amount of insurance. BAMBU SUCKS!
Ive been loving my X1C combo and have relatively zero issues. You may have ended up with a couple lemons but that in itself is an issue.
I agree, and alas BL support has not been great
Two lemons in a row is a big issue. Imagine a company building TVs or drones with such success rate.
If a buyer has 50/60 chance (could be less 😅) of getting a bad printer, it's best to buy from a store that will replace or refund without trouble 🤔
I agree! With distribution through microcenter and materhackers, even paying the MH fee (bout $100 it seems) would be ABSOLUTELY worth it to me.
@@kimmotoivanen They are not Lemons. I've owned 2 and printed around a thousand prints with ZERO issues. THIS Guy is a Prusa asskisser and will NEVER give this printer a fair shake...
@3DMusketeers I thought I had narrowed down getting a good first printer, and then I found your video, lol
Hi! Great review! I just bought my X1 and honestly I've not had time to have a problem but out of the box, it is amazing. I feel like somebody there at Bambu has listened to you and may have made some changes. Like the noise level. I have mine running next to me in my home office and the noise is not a problem at all so maybe they have changed the fans to quieter fans? I've not printed the parts you say that save the AMS from wearing out but I'm going to consider that for sure. How long do you think it would take before it causes catastrophic wear on the AMS? I've just been running Basic PLA and PLA-tough.
No, they have not listened to me alas..
Severe AMS wear should be happening within 200 hours of use on it
@@3DMusketeerswhat filament do you use in the AMS that made it wear within 200 hours?
Crazy. I've had only one issue which I figured out myself. Their customer service does suck. I thought about asking them and then I saw the ridiculous form they require to start a ticket and just broke down and fixed it myself. Overall my printer has been fantastic, pushing out nearly perfect prints.
I am once again having serious issues with my machine and because it is incredibly anti right to repair, I am on my own.
hey, I'm thinking of buying one of these to replace my creality rigs that I'm sick of having to touch up every time I want to print. Can I ask what issue you had/how you fixed it and how long you've had yours?
I think this is the only bad review of a Bambu I have seen on youtube
ok?
@@3DMusketeers (?) because it sounds pretty fake for views…
Good, this thing ain't perfect like everyone says
@@lipinskirl Why dont you watch the other content we have on Bambu, like ALL the streams where I was trying to fix it over and over again.. It aint fake my dude. But hey, whatever makes you feel better about your purchase I guess...
@johnnyc.2307 exactly. It is not. It has flaws, and more than just QC and QA issues.. data security is a HUGE issue.
@@3DMusketeers I’ve had multiple’s of systems from Ender 3’s to Prusa’s over the years along with countless commercial systems at work where we currently have a Creatbot F1000. The X1 Carbon was the easiest setup straight out of the box with very minimal issues. I can’t tell you the immense issues I had with my first Prusa. Compared to what you use to have to go through to get an accurate print, Bambu Lab is light years ahead. I’m not saying it doesn’t have issues, I’m saying if you have been 3D printing for longer than a couple years, (which I’m sure you have) this thing is a Cadillac. So keep complaining or simply figure out what’s wrong and fix it. If you can’t maybe this isn’t your thing, or you have forgotten where the industry was just a few years ago. This is where you’re going to try to tell me you built your first Anet A8 and it printed perfect without burning down your house. That was only 8yrs ago now we have the X1… Again, Light years of difference. I remember building these things from scratch searching the web for simple code fixes. So, ya a bad review is a little shocking.
I have had my X1C for a year and it's run great! The quality has actually increased from firmware updates. It just gets better and better.
Thank you for the honest review, guy who looks like Loki if he became a critical engineer. I specifically looked for someone who didn’t have affiliate links and got exactly what I was looking for from this video. I still bought an X1C with AMS, but I know what to expect, and am glad I have an army of Prusa’s to keep my business moving forward while I learn my way around the Bambu.
Be careful, business owner, because that Bambu talks to the cloud, and yes, even the slicer, so if you work on anything that is to be protected, you need to have that bambu, and the slicing computer, offline indefinitely.
@@3DMusketeers that actually is great to know. I 3D print night vision components and I know that a lot of my customers wouldn’t want me to sell them products whose specs are stored in a compromised cloud.
no they would not. This machine is NOT ITAR compliant, so please be careful. If your machine is left offline and the slicing is done offline and you only print from SD, sure, you SHOULD be okay, but know you will not be able to update the machine as they cannot be updated offline....
So glad i watched this. Bambu support was horrible to work with when UPS sent my printer back when i paid for them to hold it. Wanted me to pay $111 to get it back to me and when emailing there would be radio silence for days. I finally said i wanted a refund. Ordered August 18th and going back and forth with support has now taken me over 2 weeks and I havent even gotten a confirmation that they'll actually refund it. I really want an AMS but have been apprehensive to buy another bambu unit. I think this video has finally tipped my scale. Thank you so much!!
Absolutely. Sorry you've had a rough experience!
This is exactly why I've largely sworn off of buying Chinese printers, doubly so if buying from the manufacturer. Too many bad experiences like this.
Shouldn't you be mad at UPS?
@daltontyson yes definitely annoyed with both. But Bambu is supposed to handle reshipping it and it was near torture getting it figured out
1 year in with x1c. I have built printers and used many, including high end rigs. It has been the best experience i have ever had to date. Its amazing.
I wish I could agree. I've had nothing but issues with the first 2. The 3rd, that was sent by a fan, has some quirks that I'm working through but has been much more reliable than something I bought from Bambu.
The fan sent one did have some damage to it, that's why they got rid of it.. fun times.
Totally agree . I'm not even interested in messing with it. I've had a couple issues and support is passable.
@@ChadTorkkola It seems that most who deal with support on very technical issues end up upset, but the more basic ones they seem to handle okay. Hopefully their support improves as I think that is currently holding them back quite a bit.
Hey there@@3DMusketeers I am a life long software engineer who has quite a bit of experience in dealing with / leading support teams. I think that having a good expectation of what the support team is likely dealing with helps me to understand the correct way to pose questions to get support and meet them on a place where they can actually help.
My issues were not too severe for sure but if I were in your shoes I have just removed the modded stuff to get that issue out of the way. While your assertions that your mods we likely not the root of your issue its a tough place that you put support in when you are not using standard equipment. (Especially while working with level 1 support whos' role is really deal with common issues and gather information / prepare cases that are going to be escalated.
My experience with this printer has been pretty great , ive had mine since April!
We did remove the mods, the issues got worse, so we put them back on. You are watching a single video in a whole saga of problems with these machines. We went down that train a bunch. But to be clear, a bed and a mechanism to align the filament to better feed into the AMS is not something that would even remotely cause the issues we had.
Best review on youtube thank you
Absolutely
I ordered a Pusa XL with 5 Toolheads. I hope it will work fine as my i3 MK3 does
I hope so as well! but it may be some time til we all see ours!
The XL looks cool but sadly not made for ABS, PC or PA.
My Voron 2.4R2 is here to stay at least another year.
@@Todestelzer Yeah I know. But for a very long time I have not printed ABS and such. So I probably will not print that anymore at all. PA11 does not need an Enclosure. I am experimenting with PETG Carbon what seems to work very good. Voron is not an Option for me. I buy only fully assembled printer which work out of the box.
I like the kits, they are fun!
The xl reminds me of software with horrible feature creep during the project along with a poor demographic study to begin with. That said, if it serves you well I am very happy for you as everyone is different. I was once told one man's vinegar is quite literally another man's perfect wine. I tend to offer my opinion to discourse fully hoping to be proven wrong as it adds a built in learning mechanism. I never underestimate someone as they may always know something you don't and the day I have nothing left to learn is probably my last.
I’ve had nothing but good prints with my Bambu lab Carbon printer. But…. I use their PEI plate almost exclusively.
tried stock plates, never the PEI though, it didnt come with it alas, wish it did.
Same.
Is that the Pei plate the p1s comes with? I have ordered a p1s, but its on backorder and will for some time. I could buy the x1s and have it in 2 days, which is very tempting, but the cool plate issues a lot of people have with the x1c is the main thing that is putting me off. But i guess i could just buy the PEI plate as extra and not have these issues?
I knew zero about 3D printing and bought the X1-C with AMS. Have had nothing but success printing hundreds of shop accessories I designed in both PETG-CF and PLA on the PEI plate with minimal failures, and those failures were mostly due to poor first layer adhesion because I hadn’t cleaned the plate after multiple prints.
Thanks for sharing your advise and expertise. With ypur experience, i was looking into buying one of those because ease of use for the muticolor prints. Would love one of your videos with a comparison about the different multicolor options, like the chameleon, the palette, the prusa mmu ann the bambu labs ams
I dont have any of them, so I am not sure I am the best person to talk about this alas. I would love to, but yeah, we would need some experience with it. My multi color experience is on a Projet 660 pro and a Zcorp 650 lol..
props for filming in 100 degree weather, you're a madman!
yeah.. its steamy..
I think you need to accept this isn’t an open source printer and trust them to use the current firmware and such. It’s unfortunate they aren’t more open source, but you can’t see what’s going over the walled garden so you don’t know what they put in those updates. I don’t think a firmware update will “fix your parts” or whatever you said. But it seems like a complicated problem, and ignoring firmware update just seems silly to me
I have absolutely 0 reason to trust them. And given their company history and where they came from, it is a massive problem that I cannot allow until we do crack some of that garden.
@@3DMusketeersI’m just trying to say not updating your machine isn’t doing anything for you 🤣 good luck with the bambu partnership
I am not interested in being sued because of NDA violations. It is not worth it to me.
@@3DMusketeers Couldn't you just use a hotspot to update the firmware without risking any export issues?
@@chrisjollie4887 no, that is not how it works alas.. Once a threat has been identified you must isolate until you can determine the level of threat it is, if any. ANY connection to the outside world could pose an export risk if we cannot see what it is sending (which we cannot)
I bought a p1s after i saw your video...im not sure what happend there, but I couldn't be more happy with my printer.
It does everything for me, no more clogging no more worries, I can monitor it after im out of the house, and on my phone i can stop i can pause i can change temperatures can even put a model on trough makerworld and print it if its loaded.
It prints everything perfect and 2 or 3 times faster then most of the printers.
If the printer has a problem it will identify it and tell me whats happening, saving me the hell of trying to figure out by myself and replacing parts that are not necessary.
I dont have to carry an sd card around the house, I can send it directly trough my computer and boom its printing.
Seriously, coming from a Kingroon Im not used to be so spoiled! It's so much fun. My only regret is not buying the Bambu X1C bc I have no lidar and should probably calibrate the spools individually which I only did once so far bc the generic profile on the Bambu Studio prints GREAT.
I'm so glad I skipped Prusa, I would probably be doing maintenance to it if I bought a MK4, instead I can focus on printing and make a buck out of it. Im not trying to be an engineer here...I just wanna print. Bambu is light-years ahead it just makes everything else old and obsolete.
Weird.. My prusas require little to no maintenance where the 2 Bambus I bought needed constant work. But either way, I am glad your P1S works for you :)
Finally ordered a Prusa. I don't need the speed of a Bambu that badly. I want something that is reliable and can be easily fixed when need be.
I hear the MK4 is darn near similar speeds at 1/4 or less on the volume
@@3DMusketeers Impressive for a bed slinger. Yeah, I did get a MK4 - but it'll be a few weeks to get it apparently, it has 3-4 week lead time. I don't really have the space for something larger anyways, so sounds like I got a good deal.
space is the hardest thing in this industry!
i bought a Bambu A1 at microcenter a week ago as my first 3d printer. So far so good, but this video has def given me some things to look out for. I hadn't heard about the orca slicer thing, if they don't start behaving in a more ethical way towards the open source community then my second 3d printer will be from someone else, even if I don't have any problems with my A1
You mentioned that the MCU may contain the AES key, looking at the data sheet for the SPC2168 it seems that the AES engine probably accesses the key from the ROM. Now how to access the ROM I'm not so sure about you probably have to hard wire to one of the GPIO pins to access it from an outside system. But its not only the MCU that has an AES engine on it, the Rockchip SOC (the RV1126) also has a cipher engine on it which can support a variety of algorithms (including AES). I would assume the key for the cipher is stored on the ROM or on the OTP memory. But accessing it from an outside system would require you to desolder the chip and transplant it to a developer board to be able to access the pinout of the chip. Seeing how the SN is stored on the SOC the AES key is probably stored on it too. Not sure how the encryption is really done, I would like to hear your findings too!
Edit: There also seems to be a Micro USB port on the AP board. This USB port is probably used for programming and configuring the SOC at the factory before it gets put into a frame on the assembly line. Maybe you could somehow take advantage of that port to also read the data thats on the SOC?
Oh, you know the MCU as well ;)
there is a service port on the machine, looks like it is micro usb. I think the key should be universal or otherwise BL would not be able to read them from specific machines as they would not be able to product the key, unless the serial number helps do it?
you should email me.. we should talk.
have you checked if it has readout protection ? it might be a little harder than just resoldering to a dev board
I wonder if I could access the log files through a WiFi usb card connected to the micro usb slot in the LCD. I've found that you can copy the log file to micro usb card but mine is connected to the slot by ribbon cable to a micro usb to usb slot with WiFi card.
If the access door is in the lcd then I've just found a way in through the micro usb port 😁
@@PinkGirl2242 no you can’t access the unencrypted log file data through the MQTT protocol of the printer. Sure some data like the bed level mech can be accessed but not the more advanced features of the printer. Also using your method the data is still encrypted.
@@davidpodeszwa7010 it might, and that’s what I’m concerned about. But usually there’s a way to unlock it.
I’ve owned a Bambu Lab printer for a year and never had an issue! You obviously don’t know what you’re doing! This is you first printer, isn’t it?
On a serious note, thanks for everything you’ve done to help the community. You’re one of the most knowledgeable in the field and I’ve seen that you’ve helped so many people from helping troubleshoot printers to helping entrepreneurs make their voices heard. I found out about the Making Awesome podcast through your more recent interview with Frank, and since then I’ve been working my way back through the episodes. Thanks for everything!
I was about to write some things here.... lolol
Glad you have been enjoying the content!
Learning to fix the bambus is the best thing you can do, i have found as a first timer that most of the fixes and maintenance really dont take that long once you get the hang of it, its just a new machine with new processes to learn
It is why I prefer to build kits when I can!
Great video! 👍 However, I need to share my experience. I was shipped a broken Bambu Labs printer, and it feels wrong that I'm the one having to fix it after paying for a brand-new, working machine. Support took 3 days to get back to me, and after a week of troubleshooting, we discovered it was an AC Power board issue. Instead of sending a replacement, they're only repairing the faulty one, and they completely ignored my request for a new printer. It might look like a great product, but their customer service is a letdown. I'm seriously considering a PRUSA for my next purchase.
My experience is similar to yours unfortunately :/
Prusa is rock solid. However, their Mk4 is priced too high IMO. I think it should come down a lot in price eventually. I think the Mk4 should be more in the $500-600 range.
I love my X1C and use the engineering build plate and ABS and never had any of the problems. I use Inland filament (cardboard spools) and my prints never fail.
that is not the case here
Mines the same way. The extruder kept clogging on every print multi color is not happening and support had me take apart the whole machine when I said it’s the extruder ams sent vids. Then they said your original complaint was the run out sensor. I went back and read 2 weeks of back and forth and I never said anything about that so I went off on them now I’m waiting on a new extruder
Seems like the same BS they did to me..
Success rate higher than 50%... wow. My slow, old Prusa MK3S+ is more like a 99.5% success rate. I think I had two or three fails in the early days when I was still trying to figure out what I was doing. Ever since, it just churns out PETG prints without issues. Even tiny little contact areas for small items, I don't even bother putting a brim anymore, standard Prusa textured plate.
Yup my prusas are running amazing. The Bambu is still giving me issues
My Prusa works very well...
I have 3 friends with a Bamboo... 2 of them are very happy with it... 1 has a lot of problems...
Yeah, I would say the same for my Prusa Mini. Awesome prints with a few failures in the early days before I figured things out. But I just bought the A1 because I can't pull the trigger on a Mk4.
I'm about 100 prints in with my X1C with 99% success rate so far. I'm really hoping I don't start running into major issues in the future. To be fair I'm not over adventurous when it comes to filaments etc, I pretty much just print the same brand ABS in different colors all day every day, so that could have something to do with it.
I'm happy for you, however that has not been my experience. We have also had some fans with major maintenance issues as there's no way around some parts on the machines failing.
@@3DMusketeers Hopefully you are able to resolve your issues!
Yeah, I sent the piles of crap back! We are starting to see users with similar issues popping up more and more, it has been interesting.
Do you have to hook the machine up to a network? Or can it be run standalone on physical memory cards?
you can run it standalone but then you cannot update it
@3DMusketeers considering the data concerns, it sounds like this would be the better option that way it doesn't update.
@loboptlu you don't understand what air gapping and ITAR are and that's okay. It's illegal to do what you're asking for the work we do. Further, we have clear evidence that our machine has been attempting AWS cloud connections without our consent even while offline. All this is detailed in the log file video.
@loboptlu we do work for the US govt. Any government work has regulations like that for the kind of things we do. ITAR, or a version of it, is shared by many countries not just the United States. But thanks for the birth advice, I'll be sure to remember it -_-
@@3DMusketeers what if you format the SD card (or remove it), then hook up to a network for updates, then disconnect for printing again. Just a thought.
What do you think the BOM, assembly and distribution cost of a P1P? You think they are losing money on them?
I would guess their raw part cost is around 250-350 with molds amortized out, assembly another 75-125 if production line, packaging at $10 or so and shipping, in containers, is pretty cheap, but shipping an X1C here in the states is around $65 USD. Total of under the 599 but not by much..
Thank you for being one of the only people honest about Bambu. I have four Bambus and after a few months they started breaking down constantly. Support sucks. The only thing worse than their tech support is their sales support. Regardless what they say they dont accept returns. If you return something you'll never hear from them again. Disputing it on your credit card will be the only option.
That is why that option is there, use it when you have it
I have two X1C's, both with AMS units.
I have had to do a few repairs on the machine combos, and all of them were on the AMS units.
The first stage feeders (the little grey and clear units you first feed filament into) have some steel wheels that are what pushes the filament. And they wear out quite quickly considering the volume I've printed.
Honestly that itself wouldn't be much of an issue since I should be able to buy a 100pc box of those for $15-20. But they don't sell the wheels by themselves, they only sell the ENTIRE first stage feeder unit if you need to replace the wheel, which means you're spending $45 to replace the entire first stage feeder (Note: Prices I mention are in CAD for reference).
yep, walled garden means get wrecked because you have no other options
This guy is super knowledgeable and I do not doubt he has the experience to back it up. I will say I work in IT and run into this type of personality very frequently who wants to solve the problem so bad that they will ignore support instructions, ignore updates, and try to customize things not meant to be customized which probably ends up conflating the issue. Also what data are you putting out that you are concerned about? You creating medical tags? Air gap your network if your worried about it being an attack vector. Going back to the data, the only way they can get better is collecting data at mass to correct the issues. I hate to tell you, every computer and phone regardless of brand is doing the same thing.
We are ITAR, so yeah, close to medical. This would be fine but when a company asks for logs and they are encrypted and there's nothing you can do to view them, it's a risk.
As for ignoring support, no, followed directions like a good boy. Can't update because it's online only, no offline method. As for customizations, once I gave up with support I tried going at it from different angles. That was one of them.
I also work in IT and feel your response is a bit of a cop out. "I hate to break it to you...."
That's not how we're supposed to address data leak concerns.
If data is going to places he doesn't want it to go then that's a problem. Period, and we need to stop accepting data mining from big tech.
(Microsoft is the WORST for this with Win 11)
FINALLY someone that gets it... Yeah, I'm not okay with data mining, especially if there is data that isn't mine involved.
I’ve seen some company that designs PTFE tubing that’s supposed to have reduced drag/resistance and slightly longer inner diameter that they advertise as specifically for the X1C and another Bambu printer… reviews on it are great. Wonder if this may be a fix…
I've had nothing but problems with my x1c as well. Actually waiting on a replacement right now. The support has been so bad it's crazy. If they don't fix the training and quality control they will fail. I regret my purchase very much and unfortunately I purchased a ton of replacement parts as well and now I'm stuck with it. They need to send me one that works.
I am sure your credit card company would disagree that you would be stuck with those parts....
@@3DMusketeers I've thought long and hard about that actually... I'm giving them one more shot but if printer 2 is also sour, we gonna have problems... 😂
By the way, I love your channel! By far my favorite 3d printing channel so thank you for that!
keep an eye on it and see what happens! Thank you for your support!
I have owned one for a few months now and with the exception of a failed pull here and there, it has been great. This has been running almost 24/7 for me.
glad yours is running. Neither of mine had any success like that
Never had an issue with mine, very happy with it
Continual issues with mine. Very disappointed
600 print hours in not a single issue. Only 5 bad prints all bed adhesion issue. I run maintenance every 100 hours.
Great review. I bought a Prusa MK4S because as a cyber risk consultant the Bambu data security/closed source issues are show stoppers. Bambu goes against the whole maker / hacker ethos. The lack of/ inability to support reinforces the bean counter mentality...
"And it occurred to me there is no manual that deals with the real business of motorcycle maintenance, the most important aspect of all. Caring about what you are doing is considered either unimportant or taken for granted." - Robert Pirsig, Zen and the Art of Motorcycle Maintenance
Have you tried using a ruler to check if your build plate is flat? Apparently there were some bad batches around January to April where buildplates dropped in the middle
TACO PLATE. Bambu says it is fine. I disagree
Lets see how mine will be. I was thinking about an Qidi Plus 4 instead of an x1c because of chamber heating. Bigger print volume and opensource klipper but i bought the bambulab because i specifically wanted a printer that just works.
I think you've highlighted a problem about Chinese products that will rear its ugly head more often if they start exporting electric cars to North America. The Chinese approach to manufacturing has and is to deliver the product to market at a cheaper price than anyone else and thus over time gain production facilities and export markets for their products. This looks good in the short term but there is a missing component in this formula - it's called after sales issues which include service , technical support , warrantee and long term reliability. You can have the highest performance machine in the world but if you can't get it serviced in a reasonable amount of time and cost then it's basically junk. Why a company would ignore or avoid identifying product problems and then effecting fixes and thus improving the machine is a major issue for me ( and I believe others ) .
amen to that. It is exactly what I am dealing with now.. high cost (for consumer machines) with 0 support.
I know this video is a year old already, but it helped put a lot of the overly glowy reviews in perspective. I don't want a glorified advertisement for 20 minutes, i want an actual critical overview. Thank you for informing me about the drawbacks involved
I've got a lemon as well. I've had it for several months. Bambu support seems to think that my time is worthless. Reliability is horrible. I seriously think that the support people are throwing darts at a board. For the price of this machine, they could easily replace it. The OP here is definitely more generous than I would be regarding what he would do for bambu. I'm going to go through on more round of replacing parts, then I think I'm going to recreate the office space printer scene. I bought this machine to start a business to get a product to market cheaper than getting tools made for plastic injection. It was a risk. But this machine IMHO doesn't live up to the hype. I would love to see the log files. I seriously don't think their log files contain enough information to figure out what the problem is. Seriously, if this printer can't figure out that it's not extruding filament and air printing for hours what in the hell is it monitoring? I would be happy for them to provide a refund, but he'll, I can't even get them to replace the machine, which I would settle for. I'll keep you posted if I end up recreating the office space scene.
Do a chargeback. Let your cc company handle it at this point. If Bambu isn't helping it's time to pull out the big guns.
@@3DMusketeers unfortunately, I didn't use a CC. Direct pay from business account.
start demanding they do something to fix it I guess?
@@3DMusketeers ha! Yeah. I've been doing that on multiple fronts. They keep giving me B.S. that it's not cost effective for them to replace it yet. Which may be true, but it's gotta be getting close to that line. But then again, as long as they can get me to keep putting in the labor time to replace components to support their dartboard analysis, why should they bother? It's definitely wasting more of my time than theirs.
ugh, I am sorry! Keep fighting the good fight!
Just for S&Gs . . . did you try a Bambu plate & removing the guides? I am a total 3D Printer rookie and the Bambu has performed flawlessly. The exception being the filament rolls have been tangled up on 2 different spools (but not a single issue with the 3D printing). We are looking to upgrade to a large scale 3D printer and the horror stories I hear from most manufacturers has us thinking twice . . .
Yep. Ran stock for a while. It was worse. Mods were done to make it suck less.
@@3DMusketeers ty for reply . . sux things did not flow that well . . I am about to add 2 more bambus and a Modix . . . 3D printing is changing our protoyping big time.
nice to see someone being honest. I baught a X1C and just recently returned it due to all these same issues. worst part was the support they would give me a "solution" then when i would try it and it did nothing they would then say i didnt follow their advise.
To be clear, I dont think other reviewers are dishonest, I think my experience is different than theirs. What you are describing is exactly why I gave up on bambu support.
Yeah, the Bambu customer service is horrible. They take multiple days to respond and randomly close out the issue without a response.
In the 8 months I have had the printer I have had the issues below:
1. Print bed level cable failed and I had to take the back of the printer apart to replace (with a cable I had to buy myself because customer service was unresponsive).
2. Extruder clogged and I had to take about the extruder to remove the filament. I can no only print PLA with door open and top removed (as suggested by Bambu customer service).
3. The AMS internal boden tubes wore down and had to take the AMS apart to replace
4. The AMS filament sensors quit working and I had to replace AMS filament input section
I do run the printer almost 24/7, but the lack of any real customer support would make me shy away from recommending to new 3D printer users.
I feel that.
Please start a fund to crack that code, I think a lot of people would be willing to add to the pool. Other creators and people from the 3d community might get intrested and spread awareness. If we get to a decent number people who aren’t even in the 3d space will be willing to attempt to crack the code. I don’t hate bambu, I hate the CCP and am weary of all Chinese companies that have access to data.
We already have a bounty for it, but being I dont have income I am only able to put up $500.
@@3DMusketeers can you set up a PayPal or something and maybe put it in vid descriptions? Like i said before if you are willing to crowdfund for the bounty I’m down and think others would too.
I am worried people will question the validity of a paypal account, like what would stop me from just taking the cash and closing it, you know? Found some escrow services, but they are not for small funds like this. Do you think we could get people to trust paypal?
@@3DMusketeers I think that fact you were running the campaign would satisfy many people compared to just some random guy who appears with a campaign. You are correct when it comes to money there will always be someone claiming scam. Obviously there is goods and services but then there is the fee and if you collect to much you will have to pay taxes on it. Could go fund me be used? Or a patreon account that is just for the campaign? I’m not familiar with those platforms and unsure of the creator/user transparency. I’ll do some google fu for curiosities sake.
I will have to look into it..
my P1S works fine, works out of the box since day 1, 350+ hrs as of now, havent seen any alternative for this on the same budget range
you do have to spend more money, yes, but customer service is worth it to me.. Having spent over 6 months and 2 machines trying to get X1C's to work right, I gave up.. A fan sent me their broken machine which repaired and it seems to be working, but we will see.. Not a great start.
So are you not updating the firmware as a matter of principle because internet required or because it has already printed highly secretive prints? Just wondering because you can Hotspot for the duration of a firmware update, no?
I cant. We cannot connect it to a network of any type until we can prove it is safe to do that. Once an item has been deemed a threat under ITAR and CMMC it must be isolated until you can determine if it is safe or not as it is not known what information the machine has or can send. This is part of protocol for things like this alas and is required for us to do to keep our certifications.
It has not printed highly sensitive parts for govt. We go through a much more in depth process before that happens.
This is why we are working on figuring out the logs. If we can, then we can prove it is either a threat or has no issues. Do note, every firmware update we would have to re-check so if Bambu changes encryption the machine would have to go back offline and we start over again lol. I doubt that would happen, but it is not impossible. I want to believe they are acting in good faith, but their former employer, and the same investors, all point to that we should be more concerned about this than most people are.
Hope that helps! Let me know if I need to clarify more. We have to play the brevity game on YT for all this stuff
I have had mine for over a year. X1 Carbon with AMS. I started with a Creality Ender before and it did help me learn about the basics. I have had a few issues but have so far not needed any new parts. I did just order another dual sided build plate. I have found the forums to be very helpful and the Bambu Wiki has also been very helpful. The newer software and firmware allows for you to find a file, set up the printer, print, and monitor the print with your phone. My printer is the least of my worries when Wells Fargo, Chase and multiple other credit card companies can't keep your personal data safe, and that is supposed to be their damn job, to keep your data safe.
You're right it should be their jobs. I wish we cared more about data privacy here. I won't put unnecessary apps on my phone...
Finally, some one mentions about the stupid bambu customer services
It has not been pleasant.
If the printer uses Lidar to level bed, maybe your after-market bed is somehow interfering with the lidar when it scans to level the bed?
This becomes only an issue if it is some kind of a mirror or at least extremely reflective. And if this is the case, the software must detect this and stop the process…
My Prusa MK4 just works! The parts it makes are strong and functional and the fit and finish is extremely impressive. Uploading everything I do to Bambu Labs really isn't my first choice.
I need to get an mk4...
@@3DMusketeersget the Prusa nozzle adapter if you do buy the mk4
@@arbjfulwhat's the purpose of that
I would purchase the Mk4 before I would buy the X1C for sure! But I just bought the A1 because I didn't want to shell out $1000+ for a Mk4. We'll see how that goes.
@@3DMusketeers I got my MK4 early, like last July. I built it in my classroom while my students were doing classwork. Part of the reason for that was to make myself not rush the build and take my time. My MK4 has only given me problems that I've caused myself. A roll of old PLA caused me some clogs that took a bit to clear, but I thought it was something else. Now that they've got input shaping down, it prints very fast and very accurately. I've got the MMU3 for it on order and it should be here sometime in 2024......
Do bamboo give any reason for encrypting the log files? What settings or parameters on a 3d printer could possibly require encryption?
They say they need to "protect their industry secrets" which is absolute horseshit.
@@justinbaits7149 Industry Secrets... you know Open Source without giving credit
they say it is to protect their IP, as they are stealing IP from others lol. They claim the lidar data and such is it.
@justinbaits7149 I can get how they have industry secrets and such, that is fine, but no need to send it over all the dang time.
@@3DMusketeers It is also standard to not write secrets to log files. There shouldn't be anything they'd worry about IP wise in the logs. That is the printer owners data and it should not be obscured from them.
I am so glad I preordered the Prusa XL. Supposedly the 5 tool XLs will start shipping this week (today as a mater of fact). Anyway, I went back and forth between the X1 Carbon and the XL and what sold me the most, Prusa's customer support. With my MK3 they have ALWAYS been Johny on the spot via chat session. They haven't always been able to fix my problems but for the most part my problems have been minor and I was able to fix them with input from Prusa's customer support and some other research on my own. Although I feel for you and your troubles with the X1, I feel good that I stuck with Prusa to enter the large format, multi material realm.
oh really? I had no idea they would ship this early!
@@3DMusketeersprobably because bambu took 75% of the preorders! 😅😂 Dont know the numbers but probably alot, enough to get prisa in to panic mode and lift their lazy ass... Not saying they dont make good printers but they've become really complacent 🫤 i think bambu was a necessary wakeupcall for the industry at large, however i think you make some really good points!
Ad I am totally fine with that wake up call. I often compare Bambu to AMD when Ryzen first hit and Prusa is Intel. They enjoyed a few years of being top dog and not working too hard for it and being able to focus on other things. Now that is not the case anymore. Glad to see some shake ups
I did this but the Prusa XL moving the dates over and over for over a year made me just get a x1c and wont be going back
That was really interesting, i was completely charmed, but the data security made me take a couple steps back... thanks! Gonna research a bit about it
we covered it a few times.. I am not satisfied with their data practices
My '19 anycubic mega S was less than $200 and is still running to this day...meanwhile my P1P was dead after just 10hrs after delivery. Took two weeks to hear back from customer support for a dead stepper motor and all they did was try to void my warranty when I asked them to take the printer back and give me a refund...because I threw away the original packaging. They wouldn't give me a refund, but agreed to sending a replacement P1P, but only after I pay another $700 for a refundable deposit. I replied with "hell no, you're competing with prusa. Prusa doesn't play these silly games and neither should you"...dropped it off the next day at the austin TX center's doorstep and did a CC chargeback.
well I guess that works too..
To be fair, they tell you right in the packaging to keep the packaging for warranty purposes...so... You didn't follow simple instructions.
Yeahhhh you were rude to me and rude to this commenter. Thin ice bud. Be nice or get shadow banned for being a jerk.
I ordered one. I've owned a Makerbot Replicator 2 and 2x for years now and an Elegoo Mars and for now my Rep2 is still my main machine with 2x being too much trouble most of the time.
The Rep2 does not have any of the "newer" features like automatic build plate leveling, an integrated camera, they are no longer supported for a long time, slicer is still makerware for me and I have exchanged a the extruder feeder and a couple of other things but now it really is very reliable. I can let it stay there for half a year, come back to it and it prints pretty fine the first time I start it again.
I like it pretty much, even so by moderns standards it is very old fashioned and may not print with the highest quality anymore. Let's see what I will think of the new P1S when it arrives (very likely) tomorrow. First thing I am going to do is to put it behind the firewall and block the communication to the outside world from it. After that I'll test it through.
definitely protect yourself!
@@3DMusketeers We already talked about that at the other video. They are going to run against my firewall ;).
nice!!
An honest and fair review; exactly what I've come to expect from you. As you know, my experience with the X1C has been a polar opposite to yours, and I really wish you were having the same experience I am. I got one of yhe first Kickstarter units, so I've had mine for a year. I wonder if the QC on the printers slipped hard between my unit and yours, and that might explain some of your issues? In any case, i admire your resolve to help Bambu improve despite all the trouble you've had.
Thank you sir!
Yeah, I was thinking that. Maybe it was a "bad batch"?
Nearly bought one, about 6 months ago. I remember Every video I came across said it was the best thing ever. 🤔 Subbed... Love to know what printers you would personally recommend
All really depends on what you want out of a printer and what you want to spend..
Love this machine
Thanks for sharing, however my experience is exactly the opposite.
@@3DMusketeers Done hundreds of prints on my two X1C , can not recomend these machines enough.
And does your great experiences invalidate his bad ones? I’m looking into buying this printer and honestly this review threw me off a bit and will look into alternatives before jumping head first on this printer.
@@Pr00fGames Well it does, i know about a dozen people in real life and companies that run a lot of these that all say the same thing, easiest 3d printer to use and the best results. Unless you like spending most your free time building and problem solving rather than making prints i say good luck to you.
@@mariospanna8389 it does not invalidate bad customer service.
I had never a better printer then the Bambu printer. So far I had not a single failed print. I am very happy with it. I find the comments particularly interesting where users find their concerns confirmed even though they don't even have the printer.
I mean, I am glad you are happy with yours, but mine were nightmares..
Glad some one finally speaks about this. My ams system give me nothing but trouble. It always unloads well except for the last but where it needs a nudge to fully unload. I tried all sort of things and bambu support just tells me to do which I just told them. It also takes a day for them to even get back to you, even if it's not a usefull reply at all
so its slot 4 that is giving you issues? Another commenter thinks this is related to the bowden tubes crushing the filament in the connectors, maybe you can try chamfering the ends of the tubes on the interior. I may give it a shot myself!
I would bet more people are having trouble than what is let on. It's just that people are quick to say how impressive and great a printer is before they actually have time to use it. Then once they realize it's plagued with problems, they can't bring themselves to admit it and can't go against their initial impressions and admit that they may have been wrong. I see it all the time with all sorts of consumer goods. Then you get the one guy that's honest and willing to share the problems they've encountered (like Grant here) and then all of the sudden the stones start flying from the fanboys.
@@3DMusketeers It used to be slot 1 and 2 but the issue seems to move around and sometimes another slot gives the issue. I will give that a try for sure! Haven't tried that yet
To be fair, some have not had a single issue yet. So there is that.
Have you tried printing a standoff for the glass top?
There are standoffs on printables, with closeable sliders that added an inch of clearance for the already crushed bowden tube to move more freely. That solved most of my retraction issues, and I have had my conversations with support redarding that. But yes, they have resistance sensors that are a bit.. conservative.. sensing the added drag from their bowden tube setup. Anything to make the filament run more smoothly helps (or find some secret setting increasing the accpetable limit/add more amperage to the filament feeders)
I’ve had my printer for 4 months. And I’ve had no problems. One of the best printers.😎 and bambu service is very reliable and they sent me a replacement part after I broke something. And uselessly when you’re having a failure 9/10 it’s usually your fault or the file being corrupted. I’m not saying it’s perfect cause nothing is. But it’s definitely not a bad printer.
No, the ones I had were bad. This is fact. The 3rd one, sent by a fan now works, but these first 2.. absolute garbage. Is that the majority of experiences? No. But that doesn't make my experience any less valuable. Nor does it make yours.
The data collection is still an issue for me.. one Bambu is refusing to address
Great review. You have confirmed a large amount of my concerns. I think it is great that Bambu came about and. have shaken up the. 3D printer markup but I will stick with reliable, open machines I can repair, replace, and upgrade myself with parts off of Amazon. I am ok with a closed ecosystem, but not so much when the company has literally built most of what they are doing from other companies' hard work in the open space. I have an MK4 on its way as an upgrade for one of my MK3 and I was thinking of the X1 Carbon to replace the other (I am just a hobbyist who likes to play) but I have been seriously divided because of the issues mentioned in the video even before seeing this video. I am interested in seeing where the company goes, but for now I will stick with Prusa.
Open source still has value, regardless of what others may say. Bambu has a decent product here but because of horrific issues I have had plus issues with customer support, it is impossible for me to recommend them.
Yeah, I just ordered an A1 because I didn't want to spend the $1000 on a Prusa (I have a Prusa Mini that has been a great printer!). We'll see how this goes, I might have to spend the grand after all.
I'm a VORON guy so I only go with fully open source products. The second set of machines I have, older machines, are Lulzbot TAZ 5's. I like them also a lot. Slower than the VORON and they do not run Klipper but they are cool for one main reason. The Lulzbot machines come stock with a 2.85mm filament in and .5 nozzle out. I built a Moarstruder which is a 2.85mm filament and 1.2mm nozzle. That gets me prints more than 4 times faster, as I also crank up the print speed a bit, BUT, of course that gets me pretty raw prototype prints. However, it prints really cool vases as they come out looking like thick threads. I also built an E3D titan which uses 1.75mm filament with a .4mm nozzle. So the Lulzbot is very flexible. I have 2 of them so I keep one set up with the Moarstruder and the other with the stock toolhead. The VORON I use when in a hurry, but I actually use the Lulzbots more. Not into the Bambu products at all.
My taz 6 has a similar setup, but I despise 3mm filament. It's terrible to work with. You can get similar flow rates on 1.75mm and even run chonky nozzles too. I'm getting rid of my 6 as I need the space...
@@3DMusketeers i agree that 2.85mm filament is a bit of a pain, especially nearing the end of the spool as it’s always trying to curl and it also gets brittle. I’ve had great luck with it maybe it’s who I’m buying it from and the quality and colors are cool as I like the gold, bronze, etc. it’s a large machine but I have the room. In fact I have 2 of them and also 2 Snapmaker A350 machines that also take up a lot of room. And of course the VORON.
If you are within driving distance of tampa, give me like $1000 (negotiable) and just take my Taz 6, all the filament I have for it, hotends, etc.
@@3DMusketeers I could not be further away. I'm in Arizona.
Well dang.
Finally, an in depth review not looking at this with rose colored glasses because someone WANTS this to be good so badly, and does not want to accept the true cost of research, reliability, and support that companies like prusa have. I ordered a mk4 because consistent quality and true hands free first layers + support are worth more than non practical speed improvements (looking at the sacrifice in quality) anyday for me. I really really considered buying a x1c as a second printer and really wanted it to be good, but your review helped confirm a lot of issues I have seen posted elsewhere, the same issues that drove me to abandon creality. I'm just so tired of reviewers and forums blindly reccomending these crappy PRC brands, ignoring the major company ethics concerns, and the entire support / ecosystem around competitor brands. I wanted an objective rundown of "here's the shit" to see if it was the shit I was willing to deal with. Thank you for providing that.
To be clear, a lot of people have had a good experience, I am not one of them unfortunately.
Glad you enjoyed it though. We have a no BS policy here, we tell it like it is, that is why I paid for this myself rather than getting a review unit lol. Bambu knows us, they do not like us.
So you don’t own one of these yourself? Then you have a preconceived notion not backed up by first-hand experience and are congratulating the minority of reviewers that are agreeing with your preconceived view. People that say that things are wrong are not inherently speaking truth to power against people that have good experiences. Occam’s Razor dictates that perhaps all parties are telling the truth and that the situation is more complex. Looking for a simple answer in the way that you are seems unrealistic and futile.
What? This makes no sense... I have these machines clearly..
His reply, was not to you but to the original commenter
@@kyerussell_auThat isn't Occam's Razor.
Only had problems with PLA when I switched to the PEI Textured 'hot' plates - extruder clogs, heat-break clogs, one or two nozzle clogs. It was the extra heat - I have a vented lid, but got used to printing PLA with the doors closed on my X1Cs with the Cool Plates. With the PEI bed temps there was enough heat build up in the enclosure on two really warm days to allow the PLA to deform in the extruder / heat-break. After unclogging things, problem solved by opening the door, using the Cool Plates, reducing the heatbed temp a little for PLA - the other Fils were fine. I didn't pay attention to the filament capabilities and it bit me - lesson learned. I don't FanBoi and I don't bash anything, I find out why a print/printer fails and fix it, tweak it - brand doesn't matter. Like the man said - "learn to fix it yourself"; in doing so you will understand your machine and learn to use it better.
I wish it was as easy as simply having the door open for me (which I do normally do for pla) but alas it's mechanical.
I have SLOWED my printer down, but you have to understand for the purposes of filming, showing all that would disrupt the already problematic flow of most of our videos. I promise you, I have more than enough experience in this industry and have won 5 consecutive awards for being the best globally in full color 3d printing (before just stopping applying because I did not seem fair..) and while, no, that is not FDM/FFF I am no idiot either. I let the Bambu run stock settings for a long time before giving up. Their stock profiles are absolute garbage unlike basically every other manufacturer, they push speeds way too fast causing issues with the printers.
I have tried presliced gcode from members of the community, one even bringing me his filament too so we can try it with the same material that worked for him. Failure.
It is not me, it is the printer.
Bambu better start paying attention to you, because you're the reason I'm waiting for Prusa to make a competing product instead of jumping on an X1.
They know who I am, unfortunately. I prefer to not be known because that can sometimes give different support from a normal customer, which would also be an issue. Imagine if I got amazing support immediately but everyone else got crap support. It would not be good.
Just from my own personal experience, I had the same initial issues, I print with Carbon Fiber all the time and same as you my prints got better I didn't make the connection until I saw this video (I had thought I fixed it with my slicer settings).
However, I replaced my nozzle, and the same issues started up again. However, after updating the firmware, it actually did fix pretty much all the issues I was having. It might be worth it for you to give in and just update your machine to see if it helps.
Afterward, disconnect the machine from your network, and if you're really paranoid, change your network security settings; network name, security type, password, etc. (or update it using your phone as a hotspot) Then run your machine manually moving forward, but the firmware update does and did make a big difference for me.
This fixed my machine, and I was having pretty much the same issues as you. Best wishes and good luck! 👍
Legally I cannot connect that machine to the network until we figure it out. Doing so could result in a $250k fine from the govt and jail time should they believe it's warranted. I'll pass lol. Bambu needs to enable update over SD card.. it's BS you can't..
@3DMusketeers That is the most bizarre Buffalo Bob backasswards thing I've ever heard... what kind of crazy ass NDA did you sign or country do you live in? Haha
For real, though, how could you possibly be in a situation like that? And I agree you should be able to update it manually.
ITAR, look it up.
@@3DMusketeers International Traffic in Arms Regulations?
Yep. And now the penalties for violating it lol
I have five and find them easy to fix. Sure I have 10,000sq ft of shop equipment to make what I need. But besides that Bambu has sent me nearly everything I’ve asked for.
Sure hope your machines aren't networked if you have actual shop equipment.... They aren't very safe.
Rip to your intellectual property
@@3DMusketeers can data moving out not be managed on the router? so still print via network internally but not allow traffic out?
@@LucidFX. it can, however without know how and what is being sent, protocol is to fully isolate as it is a potential threat.
@@3DMusketeers good point - we could "potentially" block all known ports but considering how many there are actually... to your point, simply having it on the network is a risk/threat
Out of my fleet of printers haven't had an issue out of the 60 various printers at my shop. Bambus printers have raised the bar and i really hope the rest of the industry and can catch up.
Bambu needs to get QC down as well as customer support IMO. It's definitely costing them business at the moment.
@@3DMusketeers Honestly have to agree while their hardware and software is great their customer support is lacking with long wait times and tedious work. Creality is no better either because the "community" will help you. regardless I hope the support gets better but I'm also just comfortable fixing everything myself as well. I'm sorry about your bad experiences but it's not representative of the actual machine. They work great! And opens up 3d printing to those who want a issue free experience! Beats any of my creality, elegoo or prusa machines for sure!
I had 2 in a row. I believe poor QC is absolutely appropriate here. These machines are not designed to be serviceable. Try changing the pulleys out lol.
@@3DMusketeers i wonder if they sent you another refurbed unit it's highly unlikely to get two bad machines in a row. Bad luck my man haha. i've had 12 machines at my job with no issues. go figure :)
@@3DMusketeers but in the end it's everyones own experiences and i dont blame you for being hesitant i would be as well.
look inside x1c from a guy say it not work well .. Okay
It's like you didn't even bother to watch and find out why it looked like that. It's like I collected all the crap and put it IN the printer for the video to show the mess they can make.............
@@3DMusketeers Isn't this kinda disingenuous. Those go outside from the funnel in the back, and you can put a bucket back there to collect those. I have a P1S myself and it fails far less than my MK3S+ used to. A friend of mine who runs a farm swapped all of her MK3 clones for P1Ps. She has lower failure rate and higher output rate across the board with slightly increased quality. So idk I think you're just doing something wrong.
Very informed and interesting critique. Subscribed
thank you
You pretty well hit my concerns about bambu on the head as well. A lot of this is why i chose prusa over bambu. Your point about how they can't be making much if any money on the printers does raise the question of how much data they are selling. I feel like there would be huge community backlash if it came out that the real product produced by bambu is the people they are selling to.
yeahhhh it is why I am so curious to learn more about its info!
I'm waiting for my 5 tool head Prusa xl. I'm sure even once it arrives it will need to wait for more tweaks from prusa before it's working perfectly but they will happen and I'll be able to repair it myself long term and no one gets my gcode for patented product I print.
I can see reason for it all, more printers more better
@@EK1Hwas just at a customer site and two of the engineers were chatting with me. One had an XL on order and the other was about to order a Bambu. Excited for whenever I go back to see who is happier 😅
@@Rcmike1234 another interesting video would be how much it costs to run a 5 tool head Prusa xl 24/7 versus this bamboo, for say 6 years straight. Factoring in repairs and parts ect.
Thank you for that honest complete review
Absolutely
Grant, I know you and a lot of others have had a less than stellar experience with the Bambu, but hear me out.
I have close to 3k hours on one, almost 2k on another one, and recently sold one with 1500 hours on it to free up shelf space for a Voron.
I have used the AMS with them since the day they came in (all of them). I initially had some issues with slot 3 but after a while, they kind of just went away on their own. I think the PTFE from the AMS just needs time to wear in and shape.
I've printed hundreds of kg of filament, including several carbon fiber blends, wood filled, glitter, and glow in the dark. I have observed no issues caused by abrasives.
The AMS feeders are not designed to wear out, but they are objectively referred to as a consumable part, kind of like nozzles. No nozzle is designed to wear intentionally, but it should be expected that eventually youll have to replace it. FWIW, ive never replaced a Bambu nozzle, and I have 6 of them sitting in a drawer, because I didnt expect them to wear out.
Build plates are consumables, nozzles, AMS feeders, extruder packs, etc. Not designed to wear out on purpose, but will eventually need replacing.
Id also like to mention that it has not all been peachy. I had filament that kept breaking inside the extruder, and it was a real PITA to have to disassamble the hotend, take apart extruder, find the .5mm of broken filament, and replace. This was attributed to bad filament (hatchbox). Once I threw it out, it never came back.
Also had some bed adhesion issues until I scrubbed the ever living hell out of the plates. Now, not an issue.
The machines just seemed to wear in over time. Now, Im a happy camper with ver few failures that arent caused by printing PETG too fast, or me trying something crazy in the slicer.
ALSO: I am still a Prusa fanboy and love my Prusa mini more than any printer I have or have ever owned.
glad your machines are working well, at least most of the time. I am still trying to nail down all the issues.
@3DMusketeers it was a long ride to get them to be smooth and reliable, but in the end, I've found that using OEM parts, and wearing them in, tends to lead to the most reliable printers (for me).
seems that is the truth here for sure
Great review!! Tired of the fanboy gushing from others. Thanks
Thanks
Excellent review. Thanks for the honesty. Bambu seems to quash any non glowing comments
Thanks. I am not sure it is the company, but more so the hate from its fans.. holy crap they are mean..
APPRECIATE YOUR HELPFUL REVIEW
Absolutely!
For the algorithm.
lol thanks!
The algorithm!
Praise Be!
Worked, I got this video recommended from the algorithm 😂
nice! LOL
You are very unlucky. X1C and P1P print perfectly most of the time. CPU board failed on X1C a few months ago (I was a Kickstarter) and support was very helpful and got me a free replacement quickly. Early AMS unit cracking at the bearings was a problem, but one I found a fix for-- the fix USED TO BE on the Bambu wiki but they pulled it. Currently having occasional retraction problems in which the AMS can't pull the filament back but it is NOT stuck at the printhead - if I disconnect at the printhead fitting, the filament pulls back easily from the head. I've had this on both X1C and P1P with separate AMS units. Must be in the AMS or hub unit, but the hub surely can't be it. Been meaning to look into the AMS itself, seems it may have 2 motors, one at feeder and one about 12 inches away- because that's about how much filament is left when the manually pulling goes from very hard to fairly light (which I can tell the last 12 inches or so is just the feeder motor). Regarding network security, 3D Printing Professor has a video telling how to turn on LAN mode and avoid the cloud and NOT rely on Sneakernet.
My screen is killing SD cards and they refuse to replace it without a log file. So that sucks..
Yes there is a second feeder on the bottom of the AMS.
LAN mode still requires it to be on a network, we are unaware of any security issues at that point so I am unable to go that route.
still the best 3d printer on the market. EASILY
Agree to disagree. The downsides aren't worth it to me.
@@3DMusketeerscould it be that you unfortunately got a lemon? I believe what you are saying, it’s just that so many others rave about it. I have bought cars that were the same way unfortunately lol.
@@marcellobrown 2 in a row? Seems INCREDIBLY unlikely unless there is a massive QC issue in these machines. The third one has been fine, but I wont be able to shake the bad taste in my mouth from these experiences and their serious data collection issues.
I just saw you have a Solidoodle Press in the back, have you done something with it? I have one gathering dust but I would rather have it being useful.
aaayyyeeee! Someone else that hated them too lol. It was my first off the shelf printer.. what a bad printer it was. It is just a set piece for now.
Rubbish. Not wasting my time.
ok?
The coupler in the back, whatever it's called, the pass through you plug the AMS into... I kept getting a snag back there. I blamed the AMS initially, but it was that coupler you plug the PTFE from the AMS into on the back of the machine.
I pulled the PTFE tube out, pushed in JUST enough to lock into the coupler, pulled it back to lock it in, and now that is no longer the problem.
Then I printed a piece to fit in the top of the extruder to keep the PTFE tube from being bent too much coming out, so AMS retractions are possible.
These machines are fantastic, but are fallable. For sure.... but yeah, that support response feels ick.
We tried some things like this with no luck unfortunately :/
I still find it crazy that they feel a need to encrypt the log files if there isn't anything hidden inside.
same, and who knows, there may not be! We will see!
I know, there is just SO MUCH information that a 3D printer knows about that that it could forward to the Chinese government, like, what the inside of your printer looks like, or what material you print or what filament color you use. If that information ever got out, the world would come to an end. I have a Next Generation Firewall (NGFW) in my house so can monitor EVERY packet of information the printer sends, and receives, and have seen NOTHING EVER suspicious. But if you have a Samsung Smart TV, I can write a book on how its spying on your every move.
If you havent seen anything suspicious, then what have you seen in the log files? Because we are still working on cracking them..
@@A1N0 So you have a "next generation firewall" but can't figure out what the firmware and bambu studio combined could potentially be stealing when your computer is connected to the printer and the printer is in your network? Do you know what each chip on the printer is doing? Why don't you explain what they're hiding in the logs and why it's being hidden since you're so clever? No? I didn't think so. The fact of the matter is you don't know and the only people who do know are Bambu Lab and the only question why are they hiding what should only be logs of what the printer is doing, we already know from their TOS that they have rights to all their customer's models but what else?
It's China, they steal intellectual property and its completely normal to do so for them. I know this much, if I were printing as business I would never consider using a closed source company like Bambu Lab. The fact that they prevent offline updating of firmware is the shadiest thing I've ever heard of and although it's not proof, it's a clear indicator of a untrustworthy company.
@@3DMusketeers If you do manage to crack the logs, I hope it crushes Bambu Lab if they are in fact up to no good.
I have 3 bambu lab x1c for like one month and all of that 3 printers going pretty good with azurefilm filaments, print that printers make is perfect for now, has bambu fixed anything in the past one year or what?
nope, they still have QA and QC issues. Some work well, others have massive issues and get picked on by the community.
@@3DMusketeers so you don't recommend bambu? Should I cancel order of more bambulab x1c and switch to prusa or something else? Thank you in advance!
I cannot. For anyone running a business, that is security conscious, or simply wants to be able to repair their own machines, I do not recommend Bambu
@@3DMusketeers thank you brother
This is so obnoxious. You were having software issues and you refused to update to the latest firmware for some general fear of a theoretical data security issue based on the fact that the engineers are from DJI. Throwing out that tenuous link, DJI is used by consumers every day same as this. I bet customer support didn’t really have any options because you wouldn’t update your unit.
Ah yes, another uninformed commenter who knows NOTHING about ITAR and how it works. Come on back when you get that kind of knowledge, because I aint risking federal prison for a damn 3d printer. Not my fault they give you NO OTHER options to update than on a network, at least until we found the MAJOR security flaw..
And oh yeah.. DJI is banned from doing business with the govt because they were selling consumer and government data to China and Russia. I have every reason to be skeptical and so should you, but some yet dont know the value of their data.
Substitute Prusa for Bambu and that's been my experience. My Prusa sat for almost a year before I finally got it running like it should. It still doesn't compare to the Bambu but that's like comparing apples to oranges.
Did you use Prusa support to help? I've found them to be really helpful.
Also, missed a prime opportunity for a green fruit vs an orange LOL
Quit crying and sell it. I have a feeling even if you continue to beg bambu to hire you, they wont. But i do respect your views on privacy.
When have I begged Bambu to hire me? Please, go back and watch that video. And I am not crying, I am reporting my experience.
@@3DMusketeers that is how I and a lot of other people perceive it. That is just my objective view. But I do respect that you respond to the comments and you handle criticism well.
I want to help them keep this BS from happening, I want the proverbial AMD in a field of Intel's to survive here and push the community to innovate faster or simply cease to exist. Bambu is good for this community, I just wish they cared about the community that they are benefiting from and stop stealing from it, only issuing apologies when they get caught.
I kinda want one of these but I am now stuck on multi material. I don't want anything without it and the complicated add-on setups are too much. This seems to be the only option. I am running a K2 max rn. Should I get this for printing things to sell?
they are far from the only option and not the best for multi MATERIAL. For multi color, the AMS integration is nice, but you take a big risk when you go down this road. We have a 5 toolhead Prusa XL and it is phenomenal for multi material as it has multiple print heads as well.
Man respect and enjoy your videos, but here you just act as a cry baby begging Bambu to hire you ...... Is not a perfect machine but is the best out there
Where exactly did I say I wanted to be hired by Bambu? I offered to VOLUNTEER my time. Big difference. One is for profit, the other is to help others dealing with BS like I am. And I completely disagree, I am not being a crybaby nor is it the best machine out there.. much better out there
@@3DMusketeers So why not open a ticket if is possible Bambu replace your defective machine, is your right? Have you tried work with them? As I agreed with you after sales is pretty bad, it seems they wanted to improve…… Anyway I really hope you can finally enjoy this machine at the end. Regards.
Because they will only refund me, not replace. I have tried working with them, but gave up a few weeks ago after dealing with them claiming I was changing subjects, going down rabbit holes that made no sense, and them generally not providing good support IMO.
@@3DMusketeers Sorry to heard that, in the fb forums they described this issue but you need to be persistan definitely .
@@3DMusketeers Have you thought about the reason they didn't want to offer you any replacement was the bias, and lack of integrity of your videos convinced them even they offer you one, it'd be compromised as your intention was something else? Your half hearted, reluctant 'praise' in previous videos were just comical... You are not going to blackmail Bambu into any business relationship with you.
what I'm really looking forward to is someone jailbreaking these things.
Jail breaking a printer? There board blocks flashes that don't contain allowed file hashes
@@alex59292Right, which is why one would want to jailbreak it.
well, not so much jail breaking, more of understanding what is in the logs.
have not tried to flash it yet, but we do see a service port that may be of value.. still learning more about the MCU personally
Watching you consistently fail at the simplest things and continuously ignore facts because you think they're 'wrong' was very underwhelming. I will not waste any more time on this channel and will enjoy my three X1Cs.
Okay, thanks for coming by
Great video.
But why not just have a separate net connect just for the printer?
because we dont know what is on the printer that it could communicate back which may violate NDA's once we can confirm what is being sent it will better help us understand if this is safe or not.