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What Disney World and Universal DON'T WANT you to know about the Disability Pass! (AAP and DAS)
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- Опубліковано 6 сер 2024
- Both @DisneyParks (Disney World) and @UniversalOrlando (Universal Studios) both offer assistance to guests with disabilities known as the DAS (Disney World) and the AAP or Attraction Assistance Pass for Universal Studios! Many guests may not know what I share in this video about the process of obtaining these disability passes. And if you are planning on visiting either Disney World or Universal Orlando or Universal Studios in Los Angeles, this video on information about the Disability Passes I think will be very helpful.
If you enjoyed this video you may also enjoy my videos on:
The Disney DAS Pass, Hidden Disabilities, Judgemental Disney Cast Members and Vloggers
• The Disney DAS Pass, H...
Very Bad Experience at Disney World using the DAS Disability Service
• VERY BAD Experience at...
#daspass #attractionassistancepass #disabilitypass
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Universal Orlando recently now requires proof of disability through a third party private company out of Jacksonville, Florida to screen guests for disability access. On the IBCCES site, the application process includes a drop down menu with a list of potential accommodations including, but not limited to: wheelchair access, service animals, bathroom usage, reasons to wait outside line queues related to visual/hearing, and sensitivity disabilities. Under this drop menu it clearly states, that these accommodations are not guaranteed, and may need a financial cost associated with them. When I contacted the IBCCES chat, a private company, they stated in chat 1. financial cost of accommodation is up to the theme park, 2. To register and provide proof of service animal with them, 3. The cost of a service animal at check in at hotels, is up to the hotel. 4. To be ready to provide proof of the service animal at theme parks, through the IBCCES Card. Guests also have to pre register for this, with possibilities of at least 48 hours, so if a person decided to go to Universal Orlando in a spur of the moment, they would be denied accessibility. It is likely at check in at a hotel or to be stopped by a cast member and be required to show "papers" showing the service animal is registered through IBCCES. These are clear violations under the ADA. I have reported Universal Orlando to the DOJ Civil Rights Division which overseas matters such as this with ADA Violations. A video is coming to my channel explaining this more. Stay tuned for it. As a content creator, who has disabilities, who has morals, I cannot be quiet or numb to not speaking up for things that I do not see as morally correct. #universalorlando #aap #disabilityaccess #serviceanimal #servicedog #universalhotels #civilrights #ada
I was at Universal the other day and it was the worse! They made me feel like crap that I was asking for ADA compliance. I told them the multiple reasons that I needed it and the first girl denied me! I went to another Guest Services and told them what happened and that I was going to file a complaint with ADA. I then received it but it was a joke. I would come back at my time but ended up waiting the return time and then when I came back the wait was still another 30-45 minutes. I am immune compromised, have heat tolerance issues, I also have stomach issues with my autoimmune diseases. I have multiple disability issues.
Disney has never given me an issue. The return times were spot on and once I returned there was minimum wait. I usually have a good time at Disney due to the fact that I am able to use the DAS.
Universal was stressful, demeaning and I left halfway through the day because my disability was not treated seriously. I lost a lot of money because I didn’t get to do multiple things and my spoons wore out in a few hours due to dealing with the employees.
And with Universal the renewal is actually every 14 days which seems very unreasonable.
i have autism and im just so sad that these places make me feel guilty for needing accommodations :(
Thank you for this, very helpful
Subscribing as a thank you for being so honest! Thank you!!
I appreciate you all watching, I will do a update video on the aap and das comparing them really soon :)
You may also enjoy my video, Very Bad Experience at Disney using DAS, ua-cam.com/video/kzzJxeFrUTs/v-deo.html and my other video, The Disney DAS Pass, Hidden Disabilities...ua-cam.com/video/WDBKe-YSP6Q/v-deo.html
ua-cam.com/video/hc_a56ui8JQ/v-deo.html My Updated Video on the situation with Universal Orlando. I have reported them to the DOJ regarding the new policy of IBCCES screening.
Thank you for this info! Do you know if assistance passes are available for all theme parks or just Disney/Universal?
I never did much research on the other parks, but I would assume if it is a amusement park in the US, that they also have the same.
I just looked up SeaWorld, they have the same type of disability pass.
I haven’t had any issues with my DAS. I find it much more convenient, besides renewal 60 days. They even give you some ride reservations before arrival.
I think your great and honest because most of the vlogers just sugar coat the situation instead of being honest we need this thank you because my family and I go quite often to the parks oh by the way I believe Universals guest service is very questionable they use to be better and of course with the other new park opening soon let’s see how that is handled 😬
Thank you so much. So far, the guest services has been better at Universal than Disney, even with everything I mentioned. I hope they improve on certain things there because it is definitely the more affordable park compared to Disney.
I truly agree with you don't ever anybody discourage you Nicole
Thank You.
@NicoleIleneGreensher Your welcome Nicole
I ALSO have “bathroom issues” and plan on going to Disney World next year. Thank you for the extra tips.
After this situation with Universal Orlando and what they have done recently with the IBCCES, I will without a doubt return to Disney over Universal, where they tend to treat people better. And thank you so much for watching :)
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Thank you for the information
Of course! :)
thank you for the information. i have only recently heard of these and plan to apply for them for my son next year before our trip. i do believe his disabilities are ada approved.
I can only go from my perspective, I traveled with my disabled son. I had zero issues with both disney and universal. The only thing i disliked was having to get a vpn to apply from the uk as disney wont allow you to connect from outside the us.
I am glad that you had a good experience.
Nice vlog!❤️☺️💫
Thank You!
So I got approved for the disability card that universal now requires for accommodations. I have mobility issues(recovering from 2 broken ankles) and was told I could rent a wheelchair or a scooter but that I would not get the assistance pass and also that I’d wait in the normal line?? Wth? What can I say when I go to guest services? I want the assistance pass. I have a disability placard for crying out loud. Anyone. Please help. I go this Sunday to universal Florida
For the uk if a ride wait time is 30 minutes and you are there at 10:am the next box they write 10:30 wich is when you can go on the next ride. Is that how it works or ypu go to the ride and if the wait time is 30 you linger around that area to avoid going back and forth? Can you have more than one ride or is it one at a time?
Thanks so much for watching and for your comment. Disney offers something called the DAS Pass at Universal the pass is called the AAP. Disney has a system that is a bit more advanced and digital, so you can technically use the online magic band app once approved for DAS, to schedule many attractions, however, every time I have tried this it does not work. But if you were to approach a cast member, it would be also digital on their end to schedule you. At Universal, they are not as advanced, and utilize a paper card, where you are given a come back time. Generally the wait time, is the amount you wait outside the line and you can go and do whatever you want during the wait time. With Universal you have to actually approach the line entrance to get a come back which could be very inconvenient if the ride were far away. It is one ride at a time either pass. If you skip a ride and go for a new ride, they will cancel out the old ride. I hope that info helps :)
So for universal you have to physically walk to each ride just for them to tell you to come back later and actually write a time down for you? This seems inconvenient and not easy for someone with mobility disabilities. I guess the good thing about Disney's is you don't need to speak or get judgement from anyone you select the ride and time and you can even go early before your time and scan your phone and walk through the line never needing to speak to anyone or walk from one ride to another just to get a time. They need to fix this.
A digital system at Universal, where you use an app would definitely be preferred, I did however, have not the best experiences at Disney with regard to getting the DAS for renewing it. So it was easier to get at Universal and they were nicer about it, but yes, they for sure should get some type of app or way that is more with the times.
I actually don't mind waiting, yeah sure im disabled & able to have the AAP, but at the end of the day, u're there to have fun. Just be patient. The AAP is basically like a virtual queue (like virtual queues at Disneyland/DisneyWorld).
@@WayCzennie127 Disney and any other business or theme park has to follow the guidelines of the ADA.
@@NicoleIleneGreensher at a theme park, u're there to have fun and not complain about things. If something bothers a person, then y r u there in the 1st place? They're just making their vacation worse. At the end of the day, u're whole life is based on waiting. Waiting to get food, waiting to get gas for ur car, waiting to see a movie, etc. Ik being patient is hard, especially in theme parks, but it's not a big deal because our whole lives we're used to waiting. I waited for Harry Potter and the Forbidden Journey for an hour & i didn't care, mind u this was when i didn't know about the AAP until 2018. If u know the theme parks systems well & know they're not managing them properly, then don't go. No offense.
@@WayCzennie127 a theme park is a business and they must follow the ADA.
You're a real one. I'm subscribing!!!
I'm in travel agent training and what I've noticed is even from a training standpoint people with disabilities aren't factored in at all. I have bad knees and can't do lines or stairs so I know that eliminates a lot for me. But My 4 year old will want to ride what he can and I want to be there with him as long as I fit on the rides.
You don't pay extra for this right? So I don't get why Disney is so gruff about it. I'm honestly really not liking their politics or how it's being run. It's sad.
Disney as a business has to follow guidelines under the ADA, the Americans with Disability Act, that is the reason they have to give guests with disabilities accommodations, the same goes for Universal. They cannot ask for documentation or look at it. Hope that helps :) And thank you :)
I worked at universal when they changed from giving it to anyone to asking why you needed the pass. But we still gave it for many issues. Now it’s impossible to get. I have severe issues with sensory input over a long time. I can enjoy the rides but waiting in the queues with all of the noise, smoke, dark lightning is horrible. I explained this recently and they said I need to get noise blocking headphones and refused to give it to me. Awful
They have to follow the guidelines of the ADA.
I think it's about to keep people from abusing it.
Well luckily the ada exists so that people can have disability assistance.
Totally agree with you on ORL vloggers. So, please do more travel/amusement park passes
Yes :)
If you’re on holidays and not an American do the ada laws still apply?
Yes! because it’s the company that has to adhere to the Ada not just the customer.
I have never been to Disney or any type of amusement park but I have a brain injury would I get a pass for that if I ever go to an amusement park?
If you have a disability, and that disability interferes with you standing in line for prolonged time period, then yes.
@@NicoleIleneGreensher thank you
i thought this video would aready have 1000s of views bc of how crazy the 60 day rule is . Hopefully it blows up!!
Thank you, I appreciate you watching, I hope the info can be helpful to people and if you are new please consider subscribing :)
at Disneyland California I had to do that 3 times in one month because they had computer problems... I was saying I wish I could get a disabled card or something from the government so I could just show it so I dont have to deal with it all the time
Majority of Disabilities are chronic/permanent conditions that can’t go away or be “fixed”. No one wants to explain their life story over and over to strangers. If you have a doctors note you should only have to re-apply once per year
I have made a few videos since this one...Now Disney has implied only developmental disabilities would qualify... whereas the ADA says a variety of disabilities exist....
@@NicoleIleneGreensher I guess we’ll just have to see how this rolls out. Thanks for letting me know, I recently went to Disneyland for the first time and the cast member were very accommodating.
I went to Universal recently as well and asked for the AAP as I have a disability and they completely refused me. I was so absolutely distraught as lines make it incredibly difficult for me (I have a high faint warning basically). I remember asking for her manager and her refusing. They were absolutely awful to me!
I think there are a lot of these stories from what I have heard as well as experienced. They have to follow the ADA when it comes to the AAP, or Disney with the DAS pass.
@@NicoleIleneGreensher So I can report them to ADA?
@@mariakqueen6574 They have a online website and place on a form that is on there.
@@NicoleIleneGreensher Awesome!!! Thank you!
I have CFS & FMS and after reading the comments I’m actually worried Universal Studios is going to ask me to use a scooter or something instead of getting the pass. The heat makes CFS worse.
The problem is so many teenagers and young adults are claiming anxiety, depression, or ADHD to get this benefit and then brag about it.
Not all disabilities are equal but the ADA makes you treat them all as such.
Which Disney right now is not doing.... as they have said that developmental disabilities now are what qualify.... and there are other disabilities besides these....
ADHD is a developmental disability just like autism.However, they aren’t giving passes based on that alone. I read even kids with autism getting turned away due to the new policy.
I think they require you to reapply for the pass because not all disabilities last forever. Maybe you were on medication that caused you to frequently need access to the bathroom & now you aren't. Something like that.
Even if that were possible on a small scale they average disability is not usually temporary and if you are saying I need it again your online file should reflect that. I also had an incident where the cast member who reactivated my pass faked accessing my site. Even took my picture and when I went to get a comeback time they told me it was not active. Another castmember was able to confirm that the original cast member never accessed my site. I have a video up on my channel more on that info.
@@NicoleIleneGreensher I highly doubt that original CM who set up your pass faked setting it up as he could get in trouble for that. The system is not perfect and has bugs, for sure. I see it all the time because I'm a CM. But you didn't need to go to the entrance of the park from ratatouille to fix it. There is a blue umbrella right there in France. It was right there. They could have fixed that for you. They can also set up return times.
Also refusing to use the app to set up return times is only hindering your own experience. The system isn't that hard or stressful. Type the name of the attraction, tap the DAS button, select the people going, confirm it twice and screenshot it in case.
@@ToriTreble I certainly had some magical experiences at Disney and there are many videos I have posted that I think you will find interesting. :) make sure you subscribe if you haven’t already. And click for notifications that way you know when I post again :)
What are your thoughts on the new AAP process at Universal Studios now that guests have to go through a 3rd party?
I am going to make another updated video. I have made a few videos on Universal since this video that you commented on. What Universal is engaged with, with IBCCES goes against the ADA. There is actually a pending lawsuit involving IBCCES and Six Flags. These lawsuits take time.
I thank you for your honesty. I am disabled and used both parks before their change in disabled policy. I am going to Universal Hollywood next month from out of state and it will be the last time. I can understand because of non disabled people faking a disability to avoid paying more that they needed to make changes and I get it, BUT the disabled are always being punished and made to prove over and over again that they are disabled and it is bad enough we are disabled and have to live with it, but we get disrespected and abused on top of it. I want our lives to be a little easier by an ADA government reform where we take our medical info to a government office like DMV, file paper work and receive an I.D. card stating that we are disabled and recognized as such by ADA and the federal government. Then when we go to a park or anywhere else where we need assistance, we just show the card PERIOD! We don't have to do any more than flash the ID. Right now there is Knott's Berry Farm Amusement Park that is still treating customers decently and their entrance fee is $59. No B.S. with handicap. You have to still go to customer service, but I have not heard any complaints.
Last time I was at disneyland my mom had her electric scooter and i rented one because of a torn miniscus, everything was ok until we got to the guest relations for a pass, the team member was such a *itch. She gave me an inpression as if she was doing us a favor 💀 we're going to Universal hollywood in a few days and im taking my paperwok this time and not gonna deal with rudeness from these individuals. It takes one sucky customer service member to ruin such a happy time 🙃
I am going to make a updated video on the das, and aap so stay tuned for that... I originally thought the reference number was good forever with Universal, but as it turns out they make you renew every 14 days, whereas Disney it is every 60 days, so in the event you live in Orlando, that would be pretty unreasonable in my opinion... but stay tuned for my upcoming videos, I am going to talk about this a bit more and thanks for watching!
@@NicoleIleneGreensher Hey there Nicole 👋 I'm in Southern California, I'll have my eyes peeled for your update, ty for your reply:)
@Nicole Approves are you serious? This is disappointing because we are getting passes this week so your saying for universal I'm going to have to renew my disability and go through that whole mess every visit basically? We will probably go once or twice a month
Yes, unfortunately at Universal, the AAP, there version of the Das Pass is only good for 14 days, so every 14 days you would have to be rescreened at guest services.
I was denied by universal..said I can just get out of line and come back… so easy for them to say… I have hashimotos and I’m so sure if they were to feel or even know what I feel… they would definitely know that NOOOOO IT IS NOT EASY TO JUST GET OUT OF LINE..go to a cool spot and walk back… it’s ridiculous
What Universal is doing is without a doubt against the ADA, these things take time... companies do things like this, and it takes unfortunately lawsuits to have the ADA and laws put before a case, where then Universal has to then change their policies... I will go back to Disney...
@@NicoleIleneGreensher after a week of pretty much fighting them, my last phone call with them one of their members was a success… said I was approved and can go to guest services to get the card… but now I am freaking out again because I feel like they will interview me AGAINNN in person 😭
Anyone has been given a GAP pass with universal?
Are you talking about the GOLD AAP Pass? There is an Orange One, and recently I learned there is a gold one, which means a cast member will walk you to the front of loading area of the ride.
Tengo pensado visitar Walt Disney World, y he ido a Disneyland Paris, mi enfermedad está en la lista de discapacidades por la cual no puedo hacer fila, recuerdo las miradas y la gente comentando si yo aparentemente parezco ´´normal´´ por que me salto la cola?. Ojalá no tuviera mi enfermedad que me impide hacer una vida con normalidad, no tener que gastarme mucho dinero en medicamentos cada poco tiempo y poder hacer la fila cómo todo el mundo. Entiendo el inglés perfectamente pero me cuesta hablarlo y expresarme como mi idioma nativo, espero que me ayuden a explicarme, se que no tengo por que enseñar mi documentación medica pero por si acaso me la llevaré
Hi Helen, thanks so much for your comment. When you are visiting Walt Disney World, or Disneyland they as a company must follow the rules of the ADA, which is the Americans with Disability Act. Businesses including theme parks have to abide by this and if you are a guest traveling to the US, this would cover you as well. They cannot ask you for documentation or proof of your disability and they cannot look at it. They need to make a lot of improvements on how their staff handles disabilities. Thanks so much for watching and commenting :)
I’m a Content creator on another platform. I’ve been speaking out against this for a very long time. Unfortunately it looks like Disney is heading in that direction now too.
They are doing a version that is watered down of what Universal did. Universal requires proof in the form of documentation, which is against the ADA. There is actually a pending lawsuit with IBCCES and Six Flags. These lawsuits take time. Disney is doing now a watered down version of what Universal is doing. Where they will decide if your disability has merit or not, or how to accommodate you... thing is.... the video chat, as I had experiences in the past, no one ever answers, but you always had the option of doing it at guest services, so it is a way for Disney to try to discourage those with disabilities making it as difficult as possible...
@@NicoleIleneGreensher I am physically disabled, and Neurodivergent, and what really ticks me off is, I’m a grown adult. I was diagnosed with ADD it when I was a child this stuff is not in my medical record anymore so now I have to go through these processes all over again, so that I can have accessibility and it’s bull. The sad part is Disney used to be my safe place. I could go once or twice a month when I was well enough to leave my house and now it’s just a nightmare when I go there. We just go there to walk around and get out of the house. I’m pretty well-versed when it comes to the disability access program and the amount of gatekeeping that I’ve had to put up with over the past few years since they’ve reopened has been ridiculous. It wasn’t always this bad, but technically, if you don’t have a mobility aid you’re supposed to be able to load in the disability area and like some rides like a pirates of the Caribbean they gate keep a really hard they won’t let you load! If you complain to City Hall and it does nothing. I really wish that these theme parks would start realizing that the solution to the problem is the hire medical professionals and let them restructure the program and make sure that the people doing the screening is actually someone who is qualified to do it. But that will probably never happen. But I can imagine there’s so many retired medical workers that would be happy to work at Disneyland to do the screening process. Too bad it’ll never happen.
Hey what phone number did you call for universal I have a medical condition that I cannot be in line or waiting in the heat for guests relation to attend me
You can call the main number for guest services, and any cast member should be able to help you.
Thank you for you quick reply after a long fight a was granted a gold pass I even ask if I could record the call because the lady was extremely rude. Any ideas how that one works or how long it last I don't want to go through this again I'd rather not go
@@yusimibrito The Disney DAS Pass is good for 60 days I believe, the Universal Pass, also known as the AAP, is only good for 14 days, then you would have to renew. There is a orange and a gold AAP. The orange is the equivalent to DAS, the Gold is a walk to the front of the line via a cast member.
I actually don't mind waiting (Universal), yeah sure im disabled & able to have the AAP, but at the end of the day, u're there to have fun. Just be patient. The AAP is basically like a virtual queue (like virtual queues at Disneyland/DisneyWorld).
A disability is a disability and it is not about having fun or patience, people who have disabilities, this stops them from having fun, or standing in a line, because they literally can't. And at the end of the day, this is covered by the ADA, known as the American's With Disability Act, and the theme parks must accommodate.
You also can absolutely set up DAS over the phone. There's actually a benefit for doing that, because they let you schedule up to three attractions prior to your visit. So I'm not sure where you got your information, but it was wrong.
You're also wrong about needing to find a cast member to set up a DAS. Maybe you visited in the past where that was the case, but ever since LL came out you do it all from your phone now. Once you hit that second touch point (if the queue has one, if it doesn't then just the first) you can create a new return time for another attraction while you're still in the queue and watching preshows.
That is incorrect. The on phone option does not work as it puts you into an indefinite waiting that eventually will always say try again later. I have other videos on Disney on my channel I think you might enjoy :)
@@NicoleIleneGreensher I mean I have seen dozens of guests My Days with pre-planned DAS return times, so I know you can absolutely set them up from the phone. I'm almost certain it starts from the chat feature on the app, but I've never done it myself because I hate having to call/chat or anything over the phone & rather do it in person.
@@ToriTreble the renewal cannot be done on the phone because you call and you wait over an hour and then the call disconnects. And this has happened each time I have tried.
@@NicoleIleneGreensher I don't think you do it by phone call, but by using the app on your phone using the chat feature. I'm pretty sure it's a video chat on your phone.
@@ToriTreble I don’t believe this is the case but thanks again for watching. :)
Oh my gosh - re-upping your DAS is not a big deal. Just go into Guest Relations when you get into the parks on Day 1. It took about 5 minutes to renew. I would not recommend doing the video approval in advance because the wait times online are long. Just do it in person on Day 1. Very easy.
The gentleman at guest relations who I went to for the DAS to be rebooted, took my photo, looked up my DAS information, informed me I was good to go, and then later in the day I would learn that this was not the case. A guests service member later on in the day ended up apologizing for the circumstances of the first cast member.
vraiment un endroit a visiter ^^
Thanks so much for watching :)
@@NicoleIleneGreensher avec plaisir ^^
You're right Nicole I call these Vloggers out for being fake
why are you at the pool also love it
Ulcerative Colitis Sucks
but for people thats not there all the time for the 60 day becouse of the family that miss use the DAS pass we had no issues and use it Now there are people that miss use it and now the new pass that if ur not dissabled you cant use the family mrmmber DAS now that stops the fakes and TY for your sided of the bad sided! and the magicband worked just fine for us so may have been yours messed up. and now disney is doing a video call with people now.
Thank you for watching!