Uber Deactivated Me For No Reason! (WTF) My Uber Driver App Is Disabled
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- Опубліковано 13 чер 2024
- A few weeks ago, RSG contributor Jay was deactivated by Uber for literally no reason (they seriously left the "reason" part blank!) Since then, no matter what Jay has tried, he can't get reactivated by Uber. What's going on? Jay breaks it down here.
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Im pretty sure you aren't allowed to advertise your referral code. Why would you after Jay got deactivated
Uber is the worst to be partner , I work for 3 years my rate was 4.98 no complaints ever , my son use my phone take self pictures , got deactivated no one to hear my story....
Uber is like having a girlfriend who is totally fracking crazy insane.
Don’t think for a second that Lyft won’t do it too! They’re more alike than different.
Lyft is staffed with a bunch of pussies that have no life! Everyone of those pussies claim to be a driver as well, but the policy is, deactivate is GONE, no matter what! It is not the same for passengers, as they can simply make sure the driver who had the problem with a passenger will never get him again!
Lyft will give you a little Vaseline the morning after.
Yes LYFT deactivated me for no reason and i had a 5 star rating and no bad comments. Black people wanting free rides made uo lies about me saying i was a unsafe driver. So untrue.
@@TheTIMWING yeah it is bullshit. What amazes me is they are putting these passengers way up there on a pedestal and throwing us to the curb side like a piece of trash but these people that want rides are people that don't have a driver's license they probably have a felony they probably have like who knows how many DUIs they are irresponsible they can't even get a fucking driver's license and buy a car and yet all of a sudden there word is is taken like it's the gospel it's ridiculous that they just throw the drivers to the side like we're pieces of trash. I just had it done to me by Lyft with no explanation I had five star rating all good comments but I started driving in this one ghetto area because it was always busy and that's what happened to me I'm I'm a white person so these racist black people wanted a free ride and that's what they did to me I made a big mistake by going there that's why nobody wants to drive there the heat map is always it's like they need drivers now I understand nobody wants to drive in that area I did it it was Lauderhill and Lauderdale Lakes Florida don't ever drive in that area they all want free rides and if you are white person all they will take it like nothing they'll just call make a bogus complaint so they can get a free ride and you know what fuck them I can't wait their karma is coming because I am not an unsafe driver at all I don't have any speeding tickets and I've never been an accident I've been driving for over 25 years
WEBSITES USA WEBSITES USA exactly same with me. 5 stars with excellent reviews! Deactivated me without telling me anything just “safety concern” I am one of the safest driver out there and friendly to all. So unfair!
Uber customer service is completely incompetent! It's like the 90's when call centers in India first started taking calls!
"Have you tried restarting your router?"
Even the 90s weren't that bad
Sure, service staff just copy and paste make their salary while driver burning life, car and gas to feed them.
The point is if Jay can get deactivated......ANYBODY...can. Phone support is useless for me because I have yet to talk to anybody that speaks "english" that I can understand
EXACTLY
DMA when i speak to phone support it like speaking to the wall
Ishan siewdath the wall is far more intelligent
James Collins LMFAO
Ishan siewdath
Can the wall speak recognizable english?
*These companies think they can do EVERYTHING by algorithm!*
D. Hall we can too, tell your pax’s how much you hate one, but will drive for another. I deactivated Uber one month ago. The gig is fun to pick up, do a couple of rides, then tap out. I like my real job, and giggle when Uber loses money
This is one of the reasons why drivers hate uber.
Be nice if some of these people in charge can be deactivated.
You know the same thing happened to me last week I’ve been with Uber for over 2 1/2 years at 4.98 rating over 6000 ride 4/thousand five stars and received an award 2% best driver in the country And now this happens it’s been seven days without work with Uber I am very confused I guess loyalty and good service doesn’t count anymore
Luis aguilar Me too! Just got deactivated on Monday, and I'm a 5 star with excellent statistics. I politely disputed it. I called and actually had a manager tell me he couldn't see any reason why either. I did get an apology from Uber and was re-activated 3 days later. But they sure killed my enthusiasm and I lost money for 3 days
You too. I'm a platinum status 4.88 with over 3k and I've been off for a week. Don't know why. Everytime I called they said, they don't know why. The so called complaint wasn't complete. Smh they are full of it.
@@laurawinter74 It's been 6 days for me smh.
Thanks to Uber man for asking to promote this video on his channel, all channels should promote this video, it is very important to let more people aware of how Uber treat their drivers, it is one of the way to make drivers join the strike, we must get organized,we must get together, we must have the powers
Going to the Hub didn't help me at all. In fact, I found the staff there absolutely disinterested and uncaring
#7 don't fart if you have a passenger in your car also you can get deactivated that's happened to me twice I had a passenger in my vehicle and I farted it stunk so bad and they deactivate me 💔😢😪 that's not fair that's my car and I can fart all I want huh
@@CIA.U.S.A
Wtf...LOL!
The problem is, about 5% of UBER personnel make all the decisions blindly. The bottom 95% are left to explain why it was done, when they do not really know. The end result is a bunch of garbage responses and stall tactics. A simple data base requiring the manager who deactivated you to state why it was done would easily solve this.
I stopped driving for UBER in 2015. They are the worst employer I have ever dealt with. Those robotic emails that barely answer your questions are so frustrating. Its hard to believe its an American company.
Jonathan Philmore that's the problem right there, uber is not an employer. You can't expect them to behave like one or follow the rules of employers. You agree when you sign up that you do not work for uber if you're a driver. You're an independent contractor.
@@gia9551Independent contractor is an illusion that they sell to new drivers to keep their scam going. The truth is, they are in debt and they need drivers to so what they need them to do or goodbye and deactivated. They threaten to deactivate you for having low acceptance rate and that’s exactly what employers would do. They won’t look back on getting rid of old drivers for new ones because newer ones make them the most money
@@gia9551It feels like you read about rideshare gig and how they work just today and think you may need more time learning about what’s really been going on.
Lyft is the same shit but worse I was deactivated two years ago for nothing they gave me no explanation
they don't seem to need a reason other than for every one driver they deactivate, they have 20 guys playing X Box last week to drive for them!
I just started working for Lyft less than two weeks ago and was really liking it, that is until this past Sunday evening. I was working the Dallas Lovefield airport and my last ride ended around 12:30am and was heading home. About 20 minutes later, I was notified that I had been deactivated for possibly violating their Terms of Service, a rider had reported me as seeming to be intoxicated, said I ran a red light and that I was speeding. I was speechless, I thought for sure this was a mistake. I am 53 years old and haven't had as much as a speeding ticket since I was 19 years old, nor have I been in any type of car accident since I was 21 and I drive a lot. I don't even drink socially or do any type of drugs. My kids often tease me saying I drive like an old grannie because I stick to the speed limit and rarely go about 3 miles over the speed limit. I am not sure what my recourse is, I didn't have a dashcam (I have now ordered one) and my being new, I don't have a track record yet, I was only at 15 rides or so. I have just signed up with Uber and that process went quickly, but I have not heard back from Lyft. I have sent them two emails, one right after they sent me the one stating I was suspended and another much more thought out one two days ago pleading my case. I don't know how they investigate these allegations, I don't even know why someone would say such things because I know I didn't run a red light and I also know I never sped. But if I were Lyft, my thinking would be, if we let this person drive again and she is a drinker, what if she kills someone while on a fare and we were already warned about her, from a business perspective I could see how they might not let me back. As unfair as this is and believe me, I am so upset this happened, I don't know what other recourse of action I can take. I thought about getting a blood test at the local ER, but found out my insurance wouldn't cover that and it was more than I could afford at the moment. For now, I will go drive for uber, but it is disturbing that no one has called to ask me my side, nor have I received any more emails from them. The wait is not an easy one.
My step-dad was deactivated. My Mom and him didn't read through the rules completely and weren't aware you were not allowed more than just the driver in the car, apparently one of their riders reported this and Uber sent a warning email to my Dad that night. Basically stating that it's against the rules, don't do it again, doing it again can and will result in either suspension or deactivation. Alright, everything was okay, just now he knew he couldn't ride with my Mom anymore. He wakes up THE NEXT MORNING to another email from Uber saying his account was deactivated. What was puzzling was that when he tried to reach out to support and ask them why he was deactivated they sent an email back saying his account was deactivated for being disrespectful to other DRIVERS. What? He didn't know any other drivers. Hell, he didn't even know about the Greenlight Hub so he couldn't have offended anybody in there! More to the point, he's NOT disrespectful. To ANYONE. Sending an email back stating confusion and asking for clarification only resulted in an even more curt email from Uber saying the same automated message. He was deactivated for being disrespectful to other drivers and the decision was final. Almost a year later, he's driving for Lyft now and no problems. We're still very confused about it though. :(
Every new driver devalues the existing drivers. There are so many drivers that we have no value at all.
that is absolutely correct!
Uber deactivated my account. For absolutely no reason. I called customer service and demands an explanation why. They couldn't tell me. I said so I'm getting deactivated for no reason.
Unbelievable! and sad about the poor consideration. Why do we put the effort to be great if they won't appreciate it or consider it?
We all need to gather together and start a protest against Uber. They will here us then.
I've been temporarily deactivated by lyft twice and BOTH TIMES were lies.
so this happened to me in the exact way. i was deactivated 12/6 and after 20 (yes twenty) emails, i finally said to them that if i was a NEW driver it would not take this long to do a background check! they did reactivate me, but i missed all of the holiday parties and Christmas eve and day driving. i was just reactivated 12/26. so it took 3 weeks to put me back on app and only 6 hours ( since my last trip December 5th) to kick me off the app!
i asked for some type of compensation, DENIED; i asked for some type of driving bonus/incentive: DENIED.
i was a very frustrating process, but i kept pestering them every one to two days and i did finally find the right words for them to realize that this needed to be fixed, and also i was not going away.
Their database is compromised... they are working on the fix without admitting they got hacked..
EagleEyez786, hacking to screw with prominent drivers would be a clever way to tarnish Uber. This channel is one of most popular sources for rideshare info.
MIA-FTL Rideshare again until he has gone to the daily city green light center it is hard for me to jump on his side
Gotta tell you, I had exactly the same problem with Lyft . I drive only Uber now . Lyft deactivated me for refusing trips , after several emails they said it was for cancellations , after more emails and sending screen shots it was because of an expired document ( was not expired). I gave up , Uber beats Lyft in requests and service here in Pittsburgh . Hope you have better luck getting it fixed.
Sounds like we all need to form a union to protect all rideshare drivers and our pay. I'm sure it exists in some parts of the world. That way if Uber were to try us with that garbage we can file a grievance against them. We'll go on strike if we have to.
joAmo Uber doesn't Kno how to run a business and the investors will probably go bankrupt, in the end Uber can't turn a profit and they misclassify workers as independent contractors by rating them , the thing there doing fucked up to workers will bite then bad by there business failing karma's a bitch
joAmo they can't automate vehicles because if they do jobs will be lost and uberr needs workers to spend money without peoole to spend money jobs the economy will crash
zack curtis there not making millions , just because they do driver's messed up it's all gonna screw them over eventually, I sat on the app for hours without orders a real company would have a bunch of orders comming in and pay driver's more than.a min wage because even.though there saying you 20 an hour there making 30-40 an hour off u every single day , uber lied claiming u can make 1500 a week to get drivers on board the app , Uber is full of lies , and just because u create an app in every city ,doesn't mean it's gonna succeed , Uber has been lying to investors and investors are the dumb ones
We're dealing with apps and servers, not people. LOL
A union for independent contractors kind of defeats the purpose of being an independent contractor does it not??
You might as well be a straight up employee. Because if you form a union and demand a company to do XYZ, they are going to turn around and say “ok, but what do YOU bring to the table then?”
This’s very strange situation but not fair to be deactivated with no reasons
You should have gone to the greenlight hub office. They always get things corrected. Need to talk to a real person. I have actually had a good experience.
K P I have been not able to log in online on my Uber app since about 2 months now, I joint Uber about 2 years ago, I have a 4.9 star rating, and over 5000 rides, and a ton of positive riders feedback, support, thank you, acknowledgement and praise.
Been to the Daly City and the Oakland Green light hubs over 20 times combined, called the Uber support over a dozen on times, emailed back and forth two dozen of times, Checkr backgrtound check is ALL GREEN ALL CLEAR, AS WELL AS MY CALIFORNIA DMV RECORDS
So, no change or an update so far, and the funny stupid thing is that, over those last two months, my account get turned on then off - not a deactivation - just not able to log in, eight days or ten able to log in over those two months.
What are you going to say about that?! Your experience is not everyone else's experience.
Anyone else who knows what's going on and may be helpful?!
I am in upstate NY. They advertise the green light hub...the address.changes frequently ...and I have been to all of themto try to get some questions answered. There is NEVER anyone there on the day and hours advertised. The "office" moves often and is shared space with any cell phone dealer, hotel/ motel, etc. The representative is NEVER THERE. The store manager ALWAYS SAYS HE HASN'T SEEN OR HEARD FROM UBER GUY IN WEEKS!
Uber tells you to go there and will not believe no one is there...and will not answer my questions about the problems I have been experiencing. I give rides mostly to college students, and most don't leave ratings. I am fairly new...just over a month. Of the first 200+ rides I had, only 122 left ratings. I also had several EXCEPTIONAL comments left by adult riders. I didn't know they were there until one rider told me he looked up my rating and could barely see the page to read it because of the brightness and glow eminating from it. I laughed and said "your kidding". He said he was serious and showed me the page. I was shocked and pleased. A couple of days later.. In the middle of my shift...I couldn't end a ride and leave a rating...and then couldn't get back on line to find out what was going on. I sent an email requesting what the problem was and how to get my app turned back on t o finish my shift. I got an email saying I was deactivated ..no explanation. I explained about the kids I taxi around and in 200 + rides only 122 ratings and several good comments. Only one complaint...from a man trying to get to a luncheon meeting on time and was running real late from morning meetings that went over the allotted time. I did try to help him get to destination as quickly as possible...but within the posted limits. Then he complained that I made him late and didn't take better action to get him there. He was already late when he called forbthe pickup! Oh and one rider said my car was dirty inside. NOT TRUE. There was one paper on the floor that the previous rider dropped behind my seat that I couldn't see from my seat.
Uber tells the riders it will take only 4 minutes from pick up yo destination and it is at least 10-20 minute drive depending on the time of day. Then they blame the drivers if they a re not there in 5 mins. My Mom's neighbor showed me by ordering a pickup at my apt complex to go to her house. It said the ride time would be 4 mins. She said they underestimate the time and mileage all the time on rides.. Then charge her card much more than quoted. No matter what route the driver chose on the trip ordered or time of day...it could not have been completed in 4 mins., without breaking laws for speed limits and traffic lights. Now they say I have to t a ke a class...costing $49 out of my pocket to learn to get higher ratings and wait to be reactivated.
Diane
K P you didn’t watch the whole video 🤷🏻♂️🤷🏻♂️🤷🏻♂️🤷🏻♂️
Lyft deactivated me for no reason
I'd like to promote this video on my channel.
Please do - we actually wanted to give Uber the benefit of the doubt and see if they would fix this but still nothing yet which is insane. Jay has done thousands of rides and is a 4.9+ star rated driver.
That is 10% unacceptable...
Your acceptance rate and cancel rate are different. They also removed the tipping option here in Tampa over the holidays. One usually knows if their license is suspended. They don't take your third party report they have to get that from Checkr.
uber done the same thing on my account 3 weeks ago still waiting.
We have been investigating recent account deactivations that may have occurred in error. We know your earnings are important to you, and are working diligently to resolve the issue. We will send an update as soon as possib
I just went threw this last week. I emailed a high profile Uber employee to get help and I was re-activated after 10.5 hours
which employee was?
This happened to a friend of mine. Turned out to be a bogus complaint by a lying PAX. Thankfully he got it sorted pretty quickly.
One time they said I was suspended from airport runs due to suspicious activity with my GPS. Then I called to see what that was all about, and they said I wasn't suspended, but my account was flagged, but couldn't say what for sure happened. Then soon after the app update, they started flagging $30+ trips saying they were excessive, but pay surge trips twice as much and taking a few weeks to pay on them, when they were normal trips. That finally stopped. This is my biggest concern driving for Uber right now is them deactivating me for whatever reason, when I haven't done anything wrong or different since the day I started. I can't run Lyft with my car, cause it's just outside of being too old. Otherwise I'd love to have it as a back up. I feel your pain, and frustration. I love uber, just wish they'd have some sort of real driver support where you can talk to a person that speaks same language, and not go through a bunch of bogus reasons for suspension or deativation without some sort of trial. This is my only income right now, and very appreciative to have it, but don't feel confident at all in their system, which just causes extra stress in what should be a stress free job.
Exactly this same thing happened to a co-worker of mine (from our main job that is NOT driving for Uber/Lyft), he had the same run-around stories, and it took a week or two also, for no reason. This is happening randomly Uber-wide across the platform to several drivers who drive for Uber.
I'm having a problem with Lyft in that I received notices that I have missed notifications and have a low acceptance rate. BUT I never see the notifications. No sound. No visual. I have reported this and was told to uninstall and reinstall my app. This did not work. Still trying to solve this.
they don't care, you are not important, you can be replaced at any time by 20 potential drivers.
You are so right it does not make sense to get comfortable in one spot
If you get deactivated, drive for someone else. Lyft is doing things better, so we will now provide more rides to Lyft paxs
Hi Jay how do I contact lyft to speak to a live person or does anyone know? Thanks and was your account later reactivated???
Wow the same situation happened to me. Background was due. I called and wanted the policy on how many times a year I need per year. Then the lady went to ask and still could not come up with an answer. My acct was back in 10min wow
Hi...I am new to Uber. I began driving 3 weeks ago and wanted to try delivery. Upon signing up and seeing the portier agreement, I didn't want to sign up for delivery anymore. Uober is not letting me go online until i say yes to the portier agreement which I disagree with. Rep says
I have to sign it in order to drive. I don't want to do delivery...only driver. By accepting first, then not accepting deliveries, I am still locked in the agreement though. How may I tackle this?
I wonder. Are you making more or less with Lyft now that you are driving on that platform?
Hey I was driving uber 3 years ago. Uber deactivated after 6 months ride hailing. It was giving me me, I was not a good driver. Soon after I take video class and WANTS.ELIGBLE RIDE HAILING AGAIN. AND SUGGESTED DELIVERY SERVICE . SO TIME PAST I WANTS TO DO BOTH. IT SAYS YOUR DEACTIVATED FOR LIFE. SO WHAT WOULD DO NOW.
I had the same thing happen. I wrote to Uber several times -- and got the runaround for nearly two weeks. Long story short: I was deactivated -- for 10 days -- for no reason at all. It was entirely Uber's fault. Uber finally admitted it was their mistake, that there was no reason to deactivate me. Very frustrating, to say the least.
How did jay got back in Uber and what were the steps and how long it took
This sounds like a nightmare! This is why I always tell people that it's a good second source of income. Too unreliable as a full time job
Was going to subscribe but I'm going to wait an see what Uber does.
Hang in there buddy.
Jay, you're right uber deactivated my account. They said, one passenger claimed under the influence. wrote back said I do not drink and drive. I take my drive seriously. I told uber if you want to the uber office to be checked. uber wrote back investigating the situation. next day deactivated permanently
Well I had the same thing was done to me with Lyft and I’m driving for Uber right now which makes no sense why lyft Deactivate me.
I was driving for Uber over a year
Then one day I received an email from Uber saying that my account is deactivated. Due to harassment to one of the passengers. Thetas unfortunately lairs and not true and they told they will investigate then I got an email back next day saying they decided to reject me as a driver
I didn’t know what to do.
What was your cancellation rate?? u didn’t mention that!!
Less than 10%
WOW!!! That's very strange! Hope they bring you back buddy!
I guess it speaks for how messed up a company they actually are!
Today marks my 1wk of being deactivated, I was sent a generic mail containing no explanation except 'an issue with a recent trip'...I suspected a lady I had given a pool ride to may have filed a complaint against me...at first I wasn't too worried since I knew I hadn't done anything wrong and was even cordial with her (may be she had some psychological issues..I refuse to draw the race card) I have sent them mails asking for clarification and called them severally to no avail (don't call, it's a waste of time...some Indian guy's just gonna give you practiced responses)....eventually I will be visiting the hub to seek assistance...for now I'm subsisting on Lyft (business is not as good as on Uber unfortunately)....my advice is that drivers shld have a back up plan...these rideshares seem to have very arbitrary dispute resolution procedures...you're very much dispensable the market is saturated.
I quit Uber 2 weeks ago I can tell you how to get back on ! this used to work I've been deactivated three times first have two phones one for your personal calls and business and one for Lyft / Uber take the second phone that you use for Lyft or Uber go to your phone company whoever it may be change the phone number then create a new email with Google sign up again with Uber in a couple days they send you the email saying congratulations welcome to Uber blah blah blah you're back on the road
Buddy these are part time gigs not a career be smart start your own transportation job
See JT Hustle on UA-cam on how to start 100k business.
is there an update on this?
Hi brother I am exactly in the same situation as you For me it’s been on year I am still deactivated ,background check error , EPN non-sens I am still calling every week no success
This happened to me twice. The same exact lies. They informed you better than me. Us drivers should get a class action going on this. I couldn’t drive for Lyft at the time so I was stuck. 1 1/2 months. The second time was 1 month. And both were only 4 months apart.
Gr8 video. Sounds like more Uber nonsense. Hope you get a str8 answer! I also got deactivated when I was working in another state (not Rideshare, just a new license) but I got reactivated when I renewed my California license and begin working again. Come to the pink side. LOL
Go to the green light hub and talk to a manager he get you re activated right away it happened to me too it was no problem bring all your documents
I love watching u Jay. I had also completed your wonderful course. Keep it up please. When are you going to be vacationing this time ? Is it Thailand ? I’m jaleous (just kidding). Love ya : )
did you get your uner account back....let me kno
I was deactivated on Aug 30, 2019 for not driving since June 9, 2018 and reason for is I took a year off to deal with prostate cancer. Uber tell me my account is under review. Now I am just driving for Lyft, I may just stay with Lyft.
You think it has anything to do with the hacking incident they had?
When I first started driving for Uber, I got the Uber bank card, i used it for instant pay etc, so i wanted to oder Uber Eats, i tried to pay with the Uber card, and they flagged it for fraud, and deactivated me from all Uber apps, i couldn't drive, or use the service, this continued for over a week, with no explanation for the deactivation, then i got an Email from them stating that they flagged my CC in error, they apologized and reinstated me. Also, i agree that Lyft seems to understand people and business alot better, or that they, at least care, for instance, I started driving for Uber Eats, I went about 15min away to pick up an order, that, for some reason, another driver had already picked up, I was offered no compensation, and was told that it wouldn't negatively affect me. Well, a similar situation happened with Lyft, I got a ride request, but the rider had already been picked up. Lyft gave me $15.00 compensation and apologized, that's just good business, plus, in my market, Lyft offers weekly bonuses, I've been driving for over a year now, and I've never seen a single bonus from Uber, not a single promotion, oh wait, I think there is the new free coffee from Starbucks deal, that includes rider participation, but u do get a free coffee. The mess up with Uber Eats happened again, this time, it was about 25min away. No compensation, no nothing, I stopped delivering for Uber Eats, that very min. I would also like to add, since I'm venting, and we're on the topic, I once picked up two separate orders from a restaurant, it was 20min to first destination, a few mins to park go to the front desk, wait until the person comes and gets their food, etc, then approx 15 min to the next orders destination, so the one person's order was in my car for close to 40 minutes plus, now I'm not sure, if stacked trips is a great idea. But, who knows.
Been deactivated from airport run in Las Vegas on Uber no idea why.
R u on the 80 percent older deal? Most of the rides u r not doing now are being done by newer drivers on the 75 deal, so Uber is getting 5 percent more now.
I wonder sometimes if trying to make it rough 4 me on purpose.
exactly, they don't care anything about wear and tear, or anything else, as long as they are getting the passengers around!
is uber drivers are uber partners, if so what kind of partnership is this? One way partnership if it is a partnership, they send you text or e-mail but you the driver can not text or answer the text is like a one way text the driver do not get a chance to answer because they do not want to know what the driver have to say and if they do uber disregard anything you have to say. what kind of partnership is this?
This happened to me about 3 month's ago and I figured out that they were redoing my background check and driving record. They do a deeper check now so it can take some time but in 10 days I was ready to go. Think because of all the felons that got past the basic background check.
I also got deactivated earlier this year for no good reason, my license was invalid was the lame excuse. I uploaded my driving record and and visited the hub numerous times, called multiple times. nothing was resolved with these jerks. I have no points, I only have 1 no fault accident.
I wouldn't lean towards either one. Both of them deactivated me for something that happened on my personal time. I wasn't on the either app (I hadn't driven for Uber in almost a year), wasn't carrying passengers; nothing. Two reasons they found out, not that it was anyone's damn business. 1) I had my logos in place 2) The other "party" got cute with their cell phone. Uber deactivated me within hours, it took Lyft two days. It took Uber two weeks to respond to my emails, and only a 5 minute phone conversation to deactivate me permanently. I have been emailing Lyft, went to the hub, talked to "driver support" multiple times, and I haven't heard anything for two weeks. "I understand your frustration, sir, and I promise to do everything in my power to find out and contact you." Yeah, bullshit! It has now been a month since I was deactivated, and I'm looking into getting a lawyer. I did not violate any of the terms of service, I have not been informed of the process nor how long it takes, and why no one can connect me with someone at the corporate level. They don't care about you. So, don't care about them
Daly City! Much love from South City 650. Hope u get reinstated bro!
Uber just suspended me. Been well over 2 weeks. Been a active driver for a year and now there saying I didn't pass backround check... 2 weeks seems like they are going to kick me out
Lawsuit small claims 90% of the time they won't show up to court because they are getting sued right and left. In Florida you have chance that you will get $9500 . California could be more
I think some of the new blood at Uber (especially risk management) is on a mission to purge the older drivers who were vetted under less-than-ideal standards. However, in typical Uber fashion, the execution falls far short of the mission. I was caught up in one of these background “refresh” issues. Uber had me listed as being based in Columbus, GA when in fact I’m based in the Auburn/Montgomery, AL market. Uber’s standards to Chekr is now set to check if the state license issued to the driver matches the state of the market for which the background is requested. Obviously, for me this threw a flag but no one knew how to fix it until I went to the Greenlight Hub in Atlanta.
That may be true, but also, older drivers have ways, schedules, habits. New drivers are eager and will work as much as is humanly possible, which benefits Uber, and Lyft
Their kicking older drivers off in favor of new drivers because they get a higher cut.
You are right, they do that that's the reason why I only do Lyft and I actually make more money with Lyft
two months having the same issue and looks like a policy as they are saying 3-35 fleet switching to autonomous by 2020, Lucky you have choice.
What is the customer support number?
January 12.....los Angeles Ca.
Uber still deactivating drivers without a reasonable explanation. Worst of all they treating drivers like garbage.
Being deactivated it feels like being fired .
Had a similar thing with Uber asking me to provide insurance policy information or I would be deactivated. Turned out to be a mistake caused by some computer glitch. Added another car to my account, they said that the picture of the title was not correct and didn't activate that car on my vehicle list for two weeks. Turned out to be an error by the person who evaluates them. Not a response from e-mail and as I am in a small city they don't have an Hub just a small office that has visiting time like twice a week from 2 pm to 4 pm, so those who have a day job don't have a chance to visit. Yeah, really well done Uber with your cost cutting. With all the Artificial Intelligence I 'm really worried that once Uber has self driving cars those will eventually be stopping in the middle of highways and cross sections because of those endless computer errors and causing more harm than human drivers will. If Uber even exists in 15 years. Which I strongly doubt.
Totally agree with you
I had an experience being suspended from Uber with no up front reason given for 2 days. Then they told me that the account was suspended because I had refused to take someone's service dog in my car. Then I remember who it was because there was a man who worked at Amazon here in Seattle who had a large dog with him and at that time I was not allowing pets. When I arrive to pick him up I saw the dog and told him that I don't allow pets. He then became quite agitated and said that every other driver has always taken his dog. I apologize to him and let him know that Uber allows us to make that choice and that I would cancel his ride so that he wouldn't have to pay a cancellation fee and that he could rebook the trip. I advised him to call the driver in advance to ask if they allow dogs. And that was that. The next thing I know my account gets suspended because I didn't take his service dog. Will he never mentioned to me that it was a service dog and quite honestly it was not. If it had been a service dog he would have thought to tell me that. But he was just getting even with me I suppose for not allowing his pet. Any way ever since then I've decided to allow dogs. I love dogs but certain breeds can leave a mess of fur in your car that you then have to vacuum out. Anyway that is my story and yes I do know and understand the frustration of getting your account deactivated without an explanation. It really makes you feel vulnerable and I to advise having a plan B such as driving for Lyft or even a plan C
Thanks Jay! One thing, no matter what email, or phone support said..i have always gotten great help and immediate, with the hub, If you have not gone..DO IT! ❤
Tamera Noll The hub cannot help with deactivations
I see, makes sense if real, just seems like all a mix uo/error. They helped me with a referral which I hadn't expected..just figured couldn't hurt to try :)
For me Lyft desactivar and the only reason say was something with my identity when they have my drivers license my social my registration of my car insurance and bank information plus I pass the background check because they told. So what is the trouble I need to wait 6 months because they say I can apply again on 6 months after I work for they 3 months with 5 start rate straight I will been the same person now or at 6 months I hope Uber don’t turn on Lyft ever
Same thing happened to me. I was in a accident where I was rear ended at a stop light by a distracted driver. WA State requires a accident be listed on DMV if a police report is taken regardless of fault. I had no tickets attached to the accident on the DMV report. I sent UBER a copy of the police report showing the other person was responsible for accident. I also sent a document from my insurence saying other person responsible 100 percent. But CHECKR there back ground contractor rejected me because the accident was on my report. Hub said they always follow CHECKR assessment. CHECKR refused to include the two official documents in my UBER file they submitted. UBER deactivated me indefinitely as a unsafe driver. 10k rides over 4 years platinum driver rarely below a 4.5 rating they didnt care. I drive LYFT exclusively now and I'm making similar money with LYFT alone as I did running both apps. I really lucked out.
Same exact thing happened to me last month
Wow. I'm hearing so many of these stories, .NO to Uber !
Maybe The Simple Driver can get in touch with the exec he just did the interview with and ask her to look into it.
Lyft is becoming more the rideshare choice to use here in San Antonio Tx. I recalled 2 years ago Uber was busy, calls after calls however Lyft treats drivers alot better and the passengers can see the difference with the drivers as well. Drivers here in San Antonio would rather kick their Lyft app on before considering uber.
that is because they are running up the driver numbers! Once the numbers pencil out, they will simply cull the herd of old drivers for the new, and enthusiastic drivers that do not have their ways and their schedules!
Doesn't surprise me. Amazon does the same nonsense with its sellers. You are expendable.
I'm glad I started the Tactical Driver channel. Showing drivers to earn more drive less. Uber/Lyft is only is just pure the*@$&
Had my account deactived for no reason said it was poor driving. Last person I talked to before that wanted a free ride. Have to pay $50 to take a stupid test to be back on
I was deactivated by Uber Thursday night at 7:36 p.m. after completing a ride I contacted Uber through an email and they said that a complaint was filed against me by a passenger who detected the smell of marijuana in my vehicle. I emailed Uber and explain to them that I had a passenger in the car that was smoking clove cigarettes and there may have been some Aroma of those cigarettes still in the car when my next passenger got in. I don't know if this was the passenger that filed the complaint but the passenger after the passenger that was smoking give me a tip so I doubt it. Adding to this email to Uber I explained to them that I do not smoke cigarettes nor have I ever had contact with marijuana. Uber told me that my account is going to be deactivated for 24 to 48 hours while they investigate this claim. What is really sad about this is I am being left in the dark as I do not know when this report was against me. I have not received any updates it's just a waiting period now. My acceptance rate is 100% my cancellation rate is 0% and my 5 star rating is 4.94. I have roughly 72 notes and comments about my good driving and great service. I just want to understand from Uber what is going on here.
I don't understand this. They're no issues and he's deactivated. I was ubering one day and decided to take a dinner break. So I cut off my app and went inside to eat (chik-fila, yumo) and afterwards I turn my app back on and found out I had been deactivated. I called support and they told me something was wrong with my ppwk. Made no sense whatsoever. All my ppwk was current. After about 20 mins they had it straightened out and I was reactivated. Unfortunately I couldn't understand this lady as to what exactly was wrong. But I was able to get back on the road fairly quickly. Kudos to Uber for getting it resolved in a timely fashion. Just still not sure what the issue was to begin with. Glitch? Selective? Who knows..
I like Lyft wayyy better than Uber. Customer service feels nonexistent with Uber.
I’ve also been cheated out of cancellation fees with them when I was clearly in the right. No matter what I said or the screenshots I sent I was still somehow wrong. That’s why I barely touch my Uber app now.
Exact same thing happened to me last week, except on Lyft. Both companies robo ignore,
Hey J. Uber Company is not there for Drive's as I know that. I live in Australia and I was a Uber Drive later year and I am not working for Uber as I have build up my Business as me doing it my self. I think that Uber is just there for the money and that is all. Uber is not a friendly Company to work for.
So true.....Lyft treats people way better
What is the phone number for Uber support???
Hi,do you know where this so called uber support are?they're in phillipines and Peru making $4.00 a day and all they do....you know what they ask you can you hold for two minutes and they come back again ask you the same question and ask you two hold for two minutes again .....you get frustrated and hung up the phone...so if they don't allow me to drive without any real explanation,then I don't use they rider app.....by the way do you know they make fake high demand to charge customers more.....
Do you find you make more with uber or lyft?
It depends on your market. Some drivers make more with Uber and some make more with Lyft, which is why I recommend you drive for both.
Hey, my name is Nick and I've been Rideshareing for 2 years now. Last night someone offered me cash for a ride and I accepted, never did that before. Ended up being a cop. Now, I'm afraid I'm going to be deactivated soon and this has been my main source of income. Does anyone have any advice on how how I could maybe save my account?
Not so fast. Im in thr same situation with LYFT right now
I got deactivated for almost a month due to an "error". They said due to my dmv report. Really? Haven't had a moving violation in like 10 years. Then they admitted their error and gave me $250 😂
So this is what Uber called the early stage of schedule shift, so they come up with excuses that you can’t drive, but in fact they have way too many drivers online, so they temporarily deactivated some drivers!