What Does Your Barista Think Of You?
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- Опубліковано 22 сер 2024
- You may never be able to order the same way again....
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Toni Del Sorbo
Toby Gillingham
Amy Mahler
Jack Sweeney
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www.Jack-Sweeney.com
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I'm a barista and I literally do not care what you order, it's my job to make it. But I do hate when customers try to talk on the phone while ordering. I've had a guy come up mid phone conversation and point to a couple of things on the menu, not a word, then stand back and wait for me to get started. I've learned not to always expect a 'hello' or even 'please' or 'thank you', but if you're capable of talking on the phone, you should be capable of talking to me.
+alittlebirdysaid It so incredibly rude.
Something similar happened to me yesterday. I work at a small bakery that makes coffee and lattes. This girl came in on her phone and kept talking while another woman motioned to me if she had ordered. I took the woman's order and when I started it the girl got off get phone for a sec and sold of she could order. Before I could answer she went back talking on her phone. When she did start trying to order she kept asking a million questions and did not make a decisive order until she got off her phone.
I had a customer put her finger in my face with the death stare because I said hello and she was on the phone. Might I add that there were people behind her as well.
I'm not a barista but I also work in food so the only time I respect someone on a phone when they are asking their friend or someone elder who can't come to the place to bring something for them. Usually calls like these are quick and the customer leaves with a quick conversation.
I guess in that specific scenario they are not rude but slightly generous to the one on the other side of the phone.
*Usually these customers do not call while driving and are in hurry but still wanna enjoy onto something.
My dad has diabetes
He needs to control sugar
He is not a moron
Seriously! If a barista uses sugar instead of artificial sweeteners when a customer asks, they could potentially send someone to a hospital.
Maybe he should avoid sugar AND artificial sweeteners... because it isn't like artificial sweeteners are GOOD for you. They're actually more fattening than natural sugar... additional body fat is also awful for diabetes. The barista not giving him splenda or sugar is doing him a favor.
Guinness112 I know but he also smokes has a lot of stress and doesn't take care of himself good advice but he never hears me😩😭
I think it was more context, and also Splenda particular.
Generally, cappuccinos aren't sweetened. So getting splenda or anything else in yours at a less mainstream coffeeshop might seem moronic.
Splenda itself has a lot of unstudied health risk and as made with chlorine. It's hard to say what long term effects look like, or whether it is worse for you than aspartame. More natural zero calorie sweeteners are probably a better option to sweeten a beverage (if you must) if you are diabetic or dieting. Stevia is safe for diabetics, sweet, and isn't made from chlorine or, well, poisonous chemicals. Maybe the less moronic option?
Maria :3 sorry to hear that. Sad as well. I'm by far not the most perfect person when it comes to eating/drinking what I shouldn't, but everything in moderation is a reasonable suggestion. Hope he gets the message one of these days.
great now I have to worry about my barista judging me when I just want my mocha frap
No, you don't have to worry; it's satire, it even says in the info below the video that they are all actors!
just tip them and walk away
Everyone judges anyone... You probably judge the barista!
"Mocha frap." All respect was instantly lost.
Make one.
Ok so I'm from a mexican city known for its coffee production so I totally understand all those "if you don't drink your coffee black and/or unsweetend you're not drinking real coffee" claims, but honestly, everyone has different tastes and have the right to drink whatever they want, and also if you're offering frappés or flavoured lattes on your menu I don't think you should judge people for ordering them.
+M Cárdenas right!? who is she to say that ordering a frappe' is someone "just being difficult"? If someone is going to spend their money it may as well be on something they want..
+Riv Racost Back to the unemployment line for her.
+Riv Racost I think these baristas need a reeducation plan from their employers. They get paid to make fancy drinks. Their companies make more money when they do. To have an attitude because someone has the audacity to talk on their phone, something everyone does, well they're in the wrong Biz.
FlukyFool081041 So I guess you think the lazy, rude baristas who complain about having to actually make something tasty for their customers are right? You should sell.
FlukyFool081041 Please I worked in a coffee farm, your hardship is "nothing" compared to what I went through. So keep making those cup of coffee that the customer ordered "as they want it".
I just like making a drink that people enjoy.. I don't like red eyes, or splenda either but other people seem to enjoy it, I have no reason to act like i'm superior
+HollowTrees WHAT IS A RED EYE ?
Monserrat Mares Tapia Coffee with espresso added in
Dragos Z well unfortunately this is real life and no matter who you are or what it is you do the moment you see someone walk through that door you will automatically judge them... Im speaking generally not through just batista. And if you disagree with this then you are just a plain liar because it is basic psychology. Not saying the judging has to be always negative either.
Okay..I'm a barista and I would never judge anyone by the type of drink they order. That seems kind of ridiculous. However, I do find it to be pretty rude when I'm trying to take an order from someone and they're on the phone. It can't be that hard to have the person on the other line wait for 15 seconds. Being on the phone while ordering tends to make the time go a lot slower and it's not very courteous. I love having conversations with customers when it's not very busy though:)
That's right, just put it nicely and politely. I just have one question: if the person apologizes while on the phone, and says it's very important, that's ok, right? No experience or anything, just curious :)
Tosca Greenwood Yes, that's totally fine! As long as they're not slowing the line down, it's okay. But if someone is staring at their screen while mumbling their order or having a conversation with someone at the counter while other people are waiting in line, that's frustrating. But in cases like the one you said, it's perfectly fine:)
LetsGetArtsy I see why that could be frustrating, yes. That sucks. Good luck being a barrista though! :)
Finally, someone who thinks the same as I! Judging someone by what they order is just stupid. I'm not a barista, but having a nice, calm chat is always pleasant. Even I get mad when people are ordering while their on the phone! Just put it down and talk to the person that is there to serve you.
That was a pretty sexist comment from the girl in the beginning about a guy getting a flavored latte. They should be able to get their coffee however they want without being judged by closed minded people like her.
I know right? that really put me off the entire video. sexism against men IS a thing...
She defintely worded it wrong. But i think she was assuming the guy couldn't handle the strong taste of espresso. But that should not be considered gender specific thing. She made it into a guys shouldn't have super sweets thing only girls should.
Guys, this whole thing is some kind of a comedy (an act,..not real). They're all actors ! Checkout the info box.
It's one of the most convincing videos on Y-tube (everyone was convinced it's 'real'...but it's not). 4 years ago I took this video so seriously LOL
I just feel bad for 'real life baristas' and how this BuzzFeed video might have made many people hate them/mistrust them...LOL
Yeah hard
Yeah, but coffee latte is gay. If u need lotta milk- get flat white.
If you think these baristas are arrogant or rude... you probably do the things that they don't appreciate. If you continue to get bad customer service... maybe you're a bad customer. They have to be nice because they're at their job and they have to represent the company or establishment that they are working for but you should feel obligated to be nice as well because they are human being. Don't be on your cell phone while ordering, it comes across as you basically telling the person that is serving you that they are less than the dirt under your finger nails. Respect the lovely human being that serve you every day and you will have an amazing experience everywhere you go.
I don't think that people have a problem with the baristas complaining about people being rude or on their phones, anyone in customer service knows how irritating that kind of thing is. It's more of the whole whining about what the customers are ordering that is frustrating. Like, "if you put splenda in your coffee you're a moron" and "if you get a frappucino your just being difficult". I mean, why insult people over what they want to order, it's *their* drink? A lot of the baristas in this video in particular do sound arrogant.
But coffee isnt about frappucino or some good tasting stuff in the cappuccino. if you've ever drank a really good coffee and you've learned too appreciate good coffee its quite insulting to just ruin the espresso or the coffee with milk and sugar because a lot of people are working hard to get the best taste out of the bean. But basicly if you only see baristas in the way that it is portrait in the video you have to think they're arseholes.
Lasse B but then why have all those other drinks on the menu? Why not have a place that sells just plain coffee? You shouldn't make a customer feel bad for ordering off the menu! That's insane!
I think the coffee culture that we have in the western society does'nt allow to only sell plain coffee or plain espresso because people are used to drink their industrial coffee with milk and sugar and it's stuck in their head that black coffee is bitter and sour, which it is'nt if it's well roasted. Maybe that mindset will change sometime.
because it sells. would you go to a coffee shop that only sold coffee, lattes, and cappuccinos with no flavoring, sugar, or additional milk able to be added in? of course not. I personally would love to go into a coffee shop like that but alas, not many people would.
If you dont like it when people order a certain drink...why have it on the menu? Damn I already feel like I am being judged enough in a fucking coffee shop I don't need to be self conscious of what I am ordering too! I order what I want to taste, not what I think would make me seem a certain way...
I feel the same way! Maybe they should get a different job if they feel that negatively toward making somebody's drink that was ordered off the menu.
BlinkinFirefly is human nature to judge. is the same in anywhere you go. honesty hurts
Dude they meant like a fudging personal drink like lets say a coffee with half anf half milk no sugar has to be light and creamer like bruh...you want it light and no sugar but then they say they want fudging sugar in it...
***** I had a few jobs that required making LOTS of frozen drinks...I never resented customers for them ordering those drinks. I made them and was grateful that I had a job.
Yeah, they should take down drinks options without the corporate's approval.
Realistically, baristas probably don’t give a crap. They’re just hoping your order isn’t complicated.
+savvysearch Coming from 11 years barista experience, this is the truest statement ever...
True.
Can confirm
I know a few people who actually don't like going to coffee shops because they feel like the "baristas" are secretly judging them.
It's really sad considering that "baristas" don't really have anything to be mocking people about. Consumers don't have to give them their business.
In Europe, being a barista is about having passion for coffee and behaving with dignity, showing respect for the customer. It's almost like its a hipster joke here in the West. It's more about being passionate about insulting your livelihood.
Byron MacGreggor They sound passionate about their coffee. I got the impression that they only judge people who don't take it as seriously, or order frou-frou drinks that aren't really coffee. Like the one guy said about the red eye, two good drinks blended to make a crap drink. They're coffee snobs, probably because they're passionate about it.
Byron MacGreggor I have social anxiety and I worry about people judging me all the time, to the point where it keeps me from doing a lot of stuff like going to clubs, gym, making new friends...but I also understand that people judge others all the time and it's normal. It's OK to judge to yourself just don't say anything to the person. I am also a barista and to be honest I do judge people based on what they order because your drink says a little about you. Like when a person gets too demanding on a cup of coffee I already know that would be a person I wouldnt like to be around because those people tend to be controlling and wanting everything their own way.
I have been to a Starbucks in Paris and I can tell you the barristas there are snobs and they would scoff at you and roll their eyes at you. We haven't even finished eating and already they were clearing our table.
Ok now I'm scared to order coffee ever again
Kennedy Aalo don't be. Just because some people are judgemental shouldn't stop you from doing what you enjoy.
Ikr; I’m so glad I hate hot drinks in general and most of the other things they have at Starbucks, too. I don’t like ordering stuff anyway. It scares me. This just made me even more frightened of doing it.
Geeeez maybe the guy ordering with splenda has diabetes or smth. This is the same thing with servers that make fun of people that order diet soda. At least they aren't the kind of people to put sugar in just to spite the ''''''pretentious'''''''' customer which is hella dangerous to people who need to know exactly how much glucose they're taking in.
Traditionally cappuccinos don't have sugar in them at all. I think the intended humor here was them comparing one of the more Italian drinks to standard drip coffee.
Rainbow Pigeon that's what I thought
Rainbow Pigeon that me, type one diabetic on an insulin pump. Though I don't put Splenda or sugar in my cappuccino, I do put it in regular coffee though. Also people making fun of others when they say gluten free or almond milk or so on, just because it's the new trend of mindless food fashion, it could be dangerous not to comply and you could send them to the hospital
if you have diabetes don't put any sugar on your coffee. Oh coffee is too bitter without sugar ? Then don't drink coffee !
Christhoper Amadeus What did Splenda do to you?
A lot of American Baristas seem to behave as if you're bothering them while they're in the middle of something important when you arrive to place an order. Honestly, I didn't know what great customer service was until I relocated to Tokyo for seven months of the year. It's like night and day. In American you become so used to the eye-rolling, snarky remarks and condescending tone that it just sort of becomes the thing you just reconcile yourself to receiving as part of the service. So when you finally encounter baristas elsewhere like Tokyo, it's like going from a black and white TV to color.genuine smiles, helpful service, appreciation and polite easy banter. Since relocating the main offices to Japan. I've instituted policies where new employees are trained in customer service in Tokyo so that the clients are treated like something other than the target of open contempt.
+Benevolent Female baristas are the worst in America. Not all mind you, but a lot of them think you never see their eye rolls or catch the stiff rebuff or derision in their voice when they have act like they have to lower themselves to communicate with you. They rarely look straight at you, rather they look past you with the plausible deniability contempt method. On top of that, they interpret virtually any friendly gesture or word from you as an unwanted sexual advance that they later entertain their fellow baristas and friends with in their supremely exaggerated accounts with the "creep customer." A good friend of mine who once worked as a barista filled me in on a lot of unsavory things they would do to drinks just because they didn't like what a customer wore, or looked like or even ordered.It is so different in Tokyo. Before I never even bothered to learn about different beverages because the service was so bad. Now the friendly service here encourages me to not feel prosecuted just for asking a few questions.
+blackburn9 YEEEES SO TRUE
+blackburn9 .....are you kidding me.
+Toni Mastrota No. I'm not kiding. Take a look at the video again. The attitude of the baristas is you the customer has to work hard to acquire THEIR approval, while YOU the customer passively tolerate their self-righteous judgement, despite the fact that its the customer's dollars that keep their businesses open. The people in the videos aren't even speaking about actual rude or cruel customers, their speaking condescendingly and with utter judgemental snobbishness about regular people.Trust me, dspite all their faux hipster know it all attitude, most American baristas have the least insight into the minds and thoughts of the customers. If you tolerate bad service in a place where there is little good service to begin with, then you don't know how bad it really is until you find yourself in a completely different place that treats the customer like they're grateful that you would do business with them.
......
Everytime I go to Starbucks I feel so judged and don't get me started on ordering a Frappuccino, I'm sorry sir, but those things are delicious and I feel ashamed every time I order one
Glen Coco You shouldn't be. We all hate making 10 in a row, but most of us agree that they're delicious
+Glen Coco They're complicated to make and take a lot of time especially if one person is doing both hot and cold bars. Sooo... yeah. =3=
+Glen Coco I don't judge people for getting frappuccinos, they're one of the easiest drinks to make and they're delicious......
Katie Buxton thank you, I guess I will be ordering more frappuccinos from now on :)
You're weak. Don't feel ashamed for anything you do. Own yourself.
What if I told you I don't care what my barista thinks of me?
"if you order frappucinos you're just being difficult" uh excuse you it's part of your MENU
+Chloe Fung I didn't get it either. what's wrong with getting a frappucino if that's what you wanna drink?
In the time that it takes me to make 1 Frappuccino I could have made 3-4 lattes the customer most of the time doesn't mean to be difficult but it's an incredible inconvenience especially if you have a line of drinks. If I could remove frappuccinos from our menu I would but I can't so yeah I have to make them but in the time it took me to make it I could have helped 3-4 other customers
It's part time work after all. The barista didn't invent the menu so it's natural to hate some orders more than others
I know! Like if you didn't have them 75% of your customers wouldn't come because most people there are teenagers that don't like real coffee
+Addie TeeJay123 you ever been to a Starbucks? Cause that's far from the truth 😂😂😂😂😂😂😂😂😂😂😂😂😂😂😂😂😂
I've been a barista for three years, and I love serving coffee! The best customers are, like they said, those who are genuine and share with you. That's the beauty of coffee! And also, most baristas are hired for their personalities. So we work as baristas to make connections with people. It's fun!
What you said is true.Just from my observation whenever I'm at a coffee bar.
Hannah Emerson but can you spell names correctly
Hey I know this is old but do you have some tips for making sure you get the job. I'm turning 14 in June and I can get a job at a cafe then.
Yeah I mean, the first rule, getting to work in a coffee shop with a goal to make nice coffee.
if baristas acted like this where I worked they'd get fired immediately.
Was having an opinion illegal at the place you worked at?
Hang UP THE FUCKEN PHONE...
with love,
your barista
...
I just...
I'm a tea person
Lol
Bah ha ha ha ha!!! 😂
I make my coffee at home. So I guess I'm my own barista. I think I'm pretty cool.
And what do you think of yourself?
Dalek He literally said "I think I'm pretty cool"
enrique ortiz Oh yeah, I didn't see that...
Dalek lol
So flavoured iced coffees are "you are just being difficult"... Then why put them on the menu if the barista is just going to be a dick about it and huff and puff at my order? _^_ Call me difficult, but when it's hot outside an iced coffee is genuinely what I want, so please serve it to me without rolling your eyes, after all I'm paying that little bit extra for it...
Theres a big difference between iced coffee and a frappeccino. If you ever find a nice coffee house, try an iced pour over and see if you need to add a flavor afterwards. Baristas just want to show customers the true aromatics of coffee. There are people that are in the blazing sun picking beans all day. People that roast the beans in steaming hot warehouses. We just dont want to waste their effort by drowning the coffee in sugar. I hope this reply helps :D
I either have an espresso or a flavoured coffee, I just don't have it any other way and I don't like to think that somebody judges me for what I like.
Oh!HoneyB I definitely understan what you mean my friend. We baristas really don't and definitely shouldn't judge customers like this video portrays us. This is just a select few baristas and they for surely do not represent all of us. As long as your barista is kind to you, then i think its all good :D
iced coffee is awesome, blended drinks are just expensive, you are paying for the ice, becasue when you blend something it just puffs up and you are.not getting your money's worth just ice with like 4ox of milk and 1 oz of coffee in a 16 oz cup
you guys are taking this way too seriously, just a fun little video. chill 0_0
Can I just order what I think tastes good without being judged or called names? Everyone has different tastes and preferences. I am very disappointed to hear them tell customers to be courteous, but then refer to a customer as a moron for preferring Splenda! I'm glad my local coffee shop is run by sweethearts.
I don't judge customers by their order... the point is to make their drink as fast as they can and get them out of there asap. Too concentrated on making it to care about what it actually is.
Barista for over 15 years. The morning 2 different people tried to order "no-foam cappuccinos"... was my last.
Inzilbeth X i woulda started laughing if someone ordered that
maybe that's why Australians came up with the Flat white :P
Maybe they didn't know what a flat white was?
Don't use splenda, it's just as unhealthy as sugar. Stevia is the healthiest alternative, and tastes pretty dang similar.
+Garrett Neal But you might get poisoned by your local meth cook...
Sugar is better than Splenda because Splenda contains aspartame, a chemical compound that is getting banned in countries such as Indonesia & South Africa (Europe has enforced a limit on how much of aspartame is allowed in foods). Diet Pepsi even dropped Aspartame from it's drink. Sugar is much less controversial and therefore safer. Aspartame isn't terribly bad but it is worse than sugar.
+Sir Traffic Light stevia also contains aspartame. Just stick with sugar, man.
+Garrett Neal But stevia is well documented to contain ricin.... I saw it on a documentary, breaking something.. cant remember the full name
+ffejpsycho Good one! :D
Do you think I care what my barista thinks of me? I'm paying them to make me my coffee, that's all.
exactly my thoughts
deeeeeym 😂😂😂😂👏👏👏👏
Noor S no the hell your not
who are you paying?
I always feel judge when I order coffee and I'm already seriously anxious just having to talk to people I don't know so i tend to fumble with my words that drink I want and get it wrong sometimes DONT JUDGE ME
They seem full of themselves.
I hate people that say "I love coffee!" when everything they drink is frapuccino and shit like that.
you can get coffee in frapuccinos, whenever i get frappucinos thats what i do
TokidokiBarbie the amount of coffee in a frappuccino is so minuscule that you really should not call it coffee at all. It's a milkshake.
true, that's why i don't get them that often i usually go for iced coffee or a latte. also that's why i didn't call it a coffee i just said there was coffee in it
how do they shit exactly ?
pointeprincess302 Love to have your milkshake....that gets all the boys to the yard.
xx
I don't see why baristas should judge customers based on their orders, and then expect customers to be nice and sociable... They're there to serve whatever a customer wants, not moan about it or judge customers
I don't mean to be rue or ignorant, but I'm just wondering, why are Baristas put on a pedestal? Aren't they the same as other servers?
Oh, of course. But then what about people who cook behind the counter as well as serve people? Like people who work at cafeterias or diners?
+Siddhi Shah That's why a Barista isn't the same as a server.
+David Mark Yea, the servers understand they are just serving people fuckin food or drink...
If you've been serving coffee for nine years then you have no right to judge anyone.
perfect
hey being a barista isn't too terrible of a job. and who says that's his full time job?
No one has the right to judge anyone....
and living with your mother while working as a telemarketer makes you better?
***** What?
um no hate towards the baristas, but who are they to judge what the customers want or like? theres a whole argument down there about people hating on baristas, but the baristas are sorta hating on the customers....
their just sharing their honest opinions,its not judging,they are just saying how they feel about certain people who order some drinks
Additionally, splenda is a disgusting chemical that doesn't belong in anything, let alone coffee, and I can really understand a barista in a non-Starbucks coffee shop getting irate with a Frappucino-like order, since you know, it's not a Starbucks. And I think every retail associate has every right forever and ever to hate on someone who thinks it appropriate to approach a counter while on the phone.
Jenny Marie geez i was just saying.... calm down.... 0.0
Erin Blythe McClellan some of their points are reasonable. like the phone thing. thats not my point though.
No worries :) I started drinking lol feeling WAY more agreeable
It kinda sucks that the people in the comment section are talking down to people who actually are baristas. I'm not one myself, but I would be a little offended if someone would think of me less because of my profession. Being a doctor doesn't always mean they are "superior" to a janitor. Respect others and judge them by their character. Yes, if you take the video seriously the people in it might come off as snobbish, but it wasn't made for that reason. It's entertainment.
People are weird. I love my baristas! They always suggest the best drinks when I want to try something new, and I go in every saturday. I don't care what skill level is or isn't required. They're good at what they do I'm good at what I do and they made coffee so good that when I let the assistant manager at work try it she gave me a slow stare and asked where I got such amazing coffee. So all cheers to my baristas! I will always and forever tip you ladies! Even when you accidentally put whipped cream on my drink cause it's still amazing tasting!
true, humans are supposed to be able to put themselves in others places, to understand them. And we should all respect each other, am i wrong?
The day people stop looking down on people who have lower paid professions than they do is the day an extinction-event sized meteorite hits the planet.
Good specialty Baristas are just as talented as bartenders (and a lot are also cross-disciplined in that profession, or work as one part time.). People seem to have no issue coughing up 5-7 bucks for well-poured beer or a simple cocktail. Plus tip. I don't get the Barista hate.
Jeremy Kyle Exactly!
Blended ice drinks are only annoying when it's busy, and/or you are short handed. They take time and interrupt the usual flow. Making 4 cappuccinos is easier than one Frappuccino. When it's not busy, they aren't that bad- and though the barristas in the vid had good points, they came off as a bit prickish.
The things that always got me:
1) People on the phone while ordering for just themselves
2) Temperature Nazis*
3) Highly complicated orders when it's obviously a busy time**
4) People coming to the barista to make modifications to the order that would require an upcharge- expecting it free
*If it's too cold, my bad! No prob! It's the people who want it hotter than is legally considered safe, but don't say it. People who return the cappuccinos that are steamed to regulation- saying they are not hot enough, insisting I just 'heat it up some more' after they drank from it. I have to make an all new one, because you didn't bother to say you want your drink literally boiling. LITERALLY BOILING.
**Highly complicated orders that require me visiting different stations around the place when it's busy (I want a Frappe, but with 2 esperesso shots, part iced coffee part frappe mix, two pumps chocolate, one mint, froth on top instead of whip cream, and can you blend in a cookie from the case?)
If I'm paying you $3 for something that literally takes 15 cents to make, you better be prepared to do more than what I can at home.
Today I learned that coffee snobs exist.
I have splenda for my blood sugar! What arses!
Seriously! My grandmother had diabetes so I ask for splenda in her coffee but apparently that makes her a moron.
Yep. Those comments about the Splenda were ridiculously ignorant.
Elie Lessard coffee is already sweet anyway, why add extra flavor like sugar at all?
Julian Amrine No it's not.
Elie Lessard coffee has a lot of very sweet notes. Not to mention the sweetness of milk
I don't drink coffee, but, if I go to buy some coffee, I expect to pay for coffee and not be judged on what I order. If I'm on the phone that is my issue. It's disrespectful? You want to know what's disrespectful? Ignoring the person just because they're on their phone. They're not there to make friends with the baristas. They probably just want what they asked for so they can leave.
With that attitude you can go take business to a McDonalds for a coffee because that's exactly what that's for. A Coffee Shop with a real Barista is a little slower, more intimate setting to have a well crafted cup of coffee.
Because I'm going to drive across town for a coffee instead of going down the street, right? I want coffee, not a conversation. I'm fine with it if they want to have a conversation, but if I'm in a rush, I want my coffee so I can leave.
GenericOverload I do enjoy how people who make coffee feel like they are better than everyone else.
You work in a coffee shop, get over yourself.
GenericOverload COMPLETELY agree. People go to coffee shops so that they can simply get a coffee of their choice, sit down, relax, or just leave. Not to get judged by their barista on what kind of coffee they buy and/or their small behavioral manners such as talking on the phone or not wanting to talk much in general. And if you do judge or make assumptions about people you barely know based on what kind of coffee they order, ESPECIALLY if you're the barista who's supposed to be politely fulfilling that order, you just have a horrible tendancy to judge those you meet on things that do not define them in any aspect or way besides what kind of sugar they use in their bitter caffeinated drinks.
Talking on the phone when someone is trying to talk to you is just rude whether you are in a coffee shop or not.
I am so insulted! I order a Grande (sometimes a Venti) Cinnamon Dolce Turtle Hazelnut Mocha Triple Latte topped with caramel and whipped cream everyday and not a single time did my barista make any indication that I was in fact being difficult. Great! Now I can't order my Grande (sometimes a Venti) Cinnamon Dolce Turtle Hazelnut Mocha Triple Latte topped with caramel and whipped cream without my worrying that my barista hates me!
But what if there are people with diabetes and they have to use sugar substitutes like Splenda. Sure, it might be gross... But still, I think it's pretty unfair to look down on them
it doesn't matter what you order as long as your polite i guess :)
The phone thing goes for ALL retail situations. It's obnoxious and incredibly rude to the person waiting on you. Whatever asinine topic you're conversing about is not important enough to make my job more difficult. If the conversation was truly important or urgent, you'd excuse yourself, step out of line, and take it somewhere more private.
these types of baristas are the reason I'm too intimidated to actually go into a coffee shop.
The whole process of ordering any kind of food/drink stresses me out. This toooootally helps 😒
hehe.. stresses you out..........
+Kayla Tabør ayyyyyy
Lizzy Wilfahrt ayyyy lmao |-/
+Kayla Tabør 👽👽
( ]--| | |-
Should be titled: Stereotypical Judgemental Stuck Up Baristas
shut up and do your job. It is your job to make my coffee/drink the way i WANT it
Then go to Starbucks, that's what they're for.
Hahahah!! Grumpy-fat Misty for the win!!
I thought the douchey coffee snob thing was just a stereotype
Then you realized that there was more outside your parent's basement.
MrPypap ha! nice one!
...no wait, that sucked, actually :/
wtfarockfish Well stereotypes are based on truth.
Martin Miller true, but most of my baristas are pretty cool
ATTENTION EVERYONE!!
So I am a Barista... and I personally am ashamed to be lumped into the same category as these jackasses. Ive NEVER heard ANY of my coworkers(who can very well get pretty pissy behind the bar) be so insensitive and judgmental.
NOT EVERY BARISTA THINKS LIKE THESE PEOPLE !
Everyone has their pet peeves, of course, but this just portrays us to be just plain gross..
To those saying the baristas in the video are being stuck up pricks, let me give you some perspective since I once was a barista myself (never again...=.=)
First, most customers will simply give their order, we take it, ring you up and you're on your way. Most of us don't have any qualms with these customers; they're simply going about their day. What we DISLIKE is ones that don't know what they want, act pretentious, are rude, are being difficult and on the phone. Here's why.
Imagine you have a long line out the door (this was common for my store). Everyone wants their caffeine fix and is cranky. You are too because you had to wake up at 4 am to open the store. Or it's the middle of the day and need a fix yourself but have to wait until your shift break. And then someone comes up chatting away on their phone. The people behind them are getting more agitated. Or the person is humming and hoing because they don't know what they want. It slows the line down, pisses people behind him off (don't even pretend you don't get agitated because I see it on your faces) and they take it out on us because we're not "fast enough". Sorry, but it will piss us off.
Or worse, the customer who's being a handful/pretentious. We're trying to give you the coffee/pho-coffee you ordered. Don't get uppity when it's not 10000% how you want it; we're not you. We don't know the nucinses of how you like your drink unless I've made your particular order for you specifically.
So yeah, while most of the time it's just quick, simple business, there are a few who annoy/piss us off and we tend to remember them more. And it's not just baristas; it's like this with EVERY minimum-wage retail job.
If you order a frappuchino...everyone instantly hates you
Being on the phone is probably the worst thing for me. There have been countless times when someone just walks up to the counter talking on the phone, says, "Latte", and goes right back to their conversation. Meanwhile I'm just standing there and waiting for a break in their conversation to ask what size they would like it in, and if they want it either hot or iced. I don't care if you continue to talk on your phone while I'm making the drink, but at least tell the other person to hold on for a minute while you order.
The only other thing I really find annoying is blended drinks. They're delicious, but they take a while to make, and are a bit of a pain to clean up after. However, I only find them annoying to make if I have a line, or if it's at the end of the day and everything is already cleaned. Well, we only have two blender parts, so if you order three different blended drinks, it's kind of annoying to have to go to the back and rinse one out, but that's because I feel like I'm taking too long.
I feel like I could have written this. These are my exact feelings.
See, I understand now, because you're not sounding rude. You're just telling people how it feels, and why you dislike it when people do that. You're not looking down on them, judging them, insulting them and/or being arrogant, you're just pointing out the downsides of when it happens. Thank you, this is how you do it politely.
Slayr231 I'm not a barista but I work at McDonalds and we have to deal with the phone thing too. I share your sentiments on customers who talk on the phone while ordering.
Interesting. Not to be rude or anything but they are judging what the people who pay them money order? Who cares? Just saying.
Its important to remember that these people have just been asked to share their views and that it is human nature to make opinions and impressions about how people are just by their actions. Its not like theyve called an emergency protest press conference just because they need to complain about starbucks customers. Also, when someone starts talking to you, you will involuntarily make a judgement on what/how they are like just by what theyve said and how theyve said it, regardless of whether they are giving the people you work for money. by reading this, you may have picked up the idea that im an ignorant douchebag who has nothing better to do but waste time correcting people on youtube. You may have thought something completely different, but you would have made a judgement on my character.
Its also possible that after you read the first sentence, the voice in your head subconsciously gave me a distinct voice that would be different if it was written differently or by someone you knew personally
You must not not have a job, and you def dont drink coffee! lol
Madamara702 Huh?
What happened to the customer always being right? I don't go to Starbucks to impress the baristas. If you don't like the drink I order, then perhaps you should remove the drink or option from your menu. I don't care if you think I'm cool. That being said, I am a loyal customer and I always tip at least a dollar. Get over yourself. I could have told you that Masters in Communication was a waste of time.
The customer is NEVER RIGHT! especially this generation.
well shiet I like frappucinos. oh well. i guess coffee people hate me.
It's ok. I have a dirty secret: I've been a barista for 10 years, I fought HARD for our shop to ditch the damn blenders (They're loud, time consuming, and annoying in general)... and I fucking LOVE frappuccinos. Hypocrisy!
they're yummy and i'll make them for you, but they are really annoying to make and i think they take away from the espresso. i'll serve it with a smile tho and won't judge (but i might offer an iced latte to try instead from time to time)
Glad I don't like coffee. Never had to deal with a barista. The only thing I agree with is getting off the phone when ordering. Rude no matter where you are.
if you don't like people to order it , don't put it on your menu, customer want what they want, it's not your job as a service provider to judge them for it, everyone have their own preferences , don't judge them on their choice of COFFEE
Baristas dont get to decide what is on the menu. Thats like saying people who work at mcdonalds can just not make bug macs because they dont feel like it
Hayley T i like you, hayley t
based on this i'm a very good customer :) but most of these are common curtesy though, you don't order a starbucks size unless ur at starbucks and you sure as hell don't talk on your phone who do you think u are beyonce? come on
Judging people off of their drinks and what they like? Seriously? Pathetic.
People have judged each other since the beginning of time, and they will continue doing so until the end of time. Why is everyone shitting themselves over this
good question
ughhhh..the phone thing yes... I may only work at Tim Hortons which is by no means the level of coffee shop as these but COMMON people I just need your order. If you can't give me all of 1 min of your time to get your order correctly and politely than you shouldn't have been in line in the first place... -_-; It's insulting to me and the people waiting behind you..
Timmies is more of a coffee shop than most places
Pwn3r37 Some would say more than a McDs, less than a Starbucks. To be fair tho. I think it's more of a coffee shop in the traditional sense as well. :)
Since I detest Starbucks (It's full of nothing but wanna be coffee snobs that wouldn't know good coffee if it spilled on their laps), I place Tim Hortons MILES above them. And that's coming from someone that prefers Dunkin' Donuts to Tim's (but, I'm from New England).
+arcanum70 ...no.
Although some these pet peeves are a bit ridiculous, I do have to agree with the phone one. Anyone who is ordering from someone while on their phone is just a jackass
Jeez, what is this? Is this how people act over simple orders?
I've been in food service from Mickey-D to hotels. Now, I'm a cook in the military, and I get way more shit then, "I want Splenda in my coffee", or, "A frappuccino, because I so happen to like my caffeine cold". Suck it up. Try having a Officer tell you, "Too much sauce, too dry, etc, clear the serving bar, and start the whole fucking meal over", then complain.
This made me want coffee
I used to be a barista, or a coffee slinger, or a coffee server or a cashier who just so happens to be surrounded by coffee all day, or whatever the acceptable term for our kind is. I don't give a flying flip how you want your coffee or your tea. I'm not a coffee snob, I'll serve it however you want. People in food service tend to get touchy about the food they serve, but it's silly. The person who is going to drink it is the only person in the world to whom it matters what's going on in the cup. Get over it, we have bigger fish to fry in the world. I do agree with them on the customer attitude front though. I don't care who you are, I don't care what you do, if you can't treat other human beings with the basic level of respect you're asking from them, your existence is moot.
I agree with this, if someone is serving you, get off your damn phone!
I guess being a barista is the most effective way to feel like you're someone. Least ammount of skill to the biggest ammount of douchiness.
Or ya just like making coffee😊
i have a barista?
Just make me a coffee please. It is actually about me and I'm paying - not you!
Best comment on this vid. If you're not getting paid to criticize why would you even want to?
GORDON BENNETT have you work before? becos clearly you sound like a student with no working experience.
***** Are you okay? That's pretty harsh- he's just saying he paid for a coffee you shoulnd't have an opinion.
***** I work very hard for my money which is why, when I do spend it on coffee, that is what I want - my money, my coffee choice. How on earth you think that makes me sound like a student I've no idea but I suspect you have limited life experience or intelligence.
GORDON BENNETT because when you say stuff like "is about me" is very childish. i imagine a little kid crying for ice-scream cos the world revolves around them and only them in the working world, transaction is a two way process. there is no such thing as "is about me - not you". barista work hard for their money too. while they dont have to be rude, but making coffee is not just about you.
Most people who dislike their choice of occupation tend to have a very negative view of the customers they are paid to help. Maybe they would be less judgemental if they actually owned a coffee house. It's no wonder I have no desire to go to these places.
Pretty judgmental for having a high school kids job.
+Roronoa D Vegeta Never say being a barista is a high school kids job, doing coffee and having the barista term is actually a important job, because making actual espresso coffee isn't just pressing a couple of buttons.
Rosana Cepeda lolololol
That's a load of bullcrap. Learning how to make an espresso or latte is not pouring water into an instant mix coffee po
Feathers Fall lmao, I never claimed to be better then a barista even if they do have a childs job.
Feathers Fall actually I'm pointing out how these people are obnoxious and condescending. Pretty ironic you'd say that d-bag.
Just pretend the coffeeshop is a bar, and the barista is your bartender. Except at a bar, if you act like a tool or are rude to the bartender, you don't get served/a bouncer kicks you out. Coffee shops and baristas don't have bouncers.
Just treat your barista as your would treat any other server or bartender. That includes tipping. Also, you wouldn't sit down at a table in a restaurant and talk on the phone while someone was taking your order, right? At least I hope you don't.
Being a barista for four years, I can really relate to this...
Yes, some of this is quite over exaggerated like the flavoured drinks and such, but like the phone thing...that does get very annoying... but like any job, you get some good customers that make your day worth it, and you get some bad ones that make your day that little bit on the crap side.
Also, it is not just baristas that 'judge' like this... everyone judges one another in some way or form... it's being human.
All I can say is this, if someone is serving you, be polite to them and respect the work they do, they are there to do what they can to get you what you want (whether that be a coffee, food, clothes, etc...)
On a side note: No, not all baristas are like this, frankly I don't care what you order is as long as you say thanks when I happily hand you your beverage of choice. If you are friendly and respectful throughout our interaction I will most likely give you something for free next time I see you.
I really don't understand the whole "gender specific drink" thing. A drink is a drink is a drink is a DAMN DRINK.
Lol yeah it's the same for alcoholic drinks. Gin and the likes of strawberry flavoured cider are seen as women's drinks while whiskey would be seen as a mans drink. To ridiculous.
Splenda doesn't taste too well in coffee - it doesn't compliment the flavour too well indeed. But some people can't use sugar. I wouldn't call people morons because they order one. I'd probably think "ew but on you go, enjoy".
This video has so many shades of grey - don't be a prick to anyone, generally, which includes not talking on the phone whilst ordering, and just be nice (I mean, you talk with this person for about a minute and you don't see them again possibly, be nice). Yes, there is some ignorance about coffee out there, and there are things that basically make coffee a oversweetened drink that doesn't taste like coffee anymore, but it's not like this person is a horrible human being for ordering it?
Hipster douches? Let them wear flowers and their knitted moustache sweaters whilst drinking overpriced flavoured frappucinos - snicker a bit, they're funny, ok, MOVE ON.
I am quite a coffee maniac and I don't think being all high and mighty douche behind both sides of the counter at the coffee shop won't do any good.
TL;DR: don't do dickassery, drink your coffee
Wtf. All I want is a fucking coffee. Not to make your day lolol
Why would I care what my barista thinks of me?
The fuck's a burristos?
You're too young to understand
No, I just prefer a man's drink. Men should not be sipping sweetened coffees from hipster cafes.
A barista is the person who gives you the coffee...
And they also only offer their silly coffees and teas.
FlintSparkedStudios um excuse me but I think you shouldn't insult people who like "silly coffees and teas" or say "men should not be sipping sweetened coffees from hipster cafes". Just please let people who like coffee drink their damn coffee.
I'm a barister and they only got the phone thing right for me. Yes, it is rude for someone to continue their phone conversation whilst trying to order but nevertheless they should still serve them; they're a customer regardless.
Other than that, adding Splenda or having a blended drink is the customers' taste; not mine.
So order what YOU want because you and I have different coffee tastes.
ikr now I'm gonna feel weird asking for splenda ;-; and its for my blood sugar
You do know that some of the people using phones are actually working and if they weren't using them at the same time they wouldn't be able to buy the cup of coffee? Being a barista can be a beautiful experience, but nothing more than any other job,
It's still rude as hell. If you're having a business talk that is THAT important, you don't go in and order/buy something; your focus is on your conversation. If you're sauntering in and ordering your sweetened-pho-coffee drink and still on the phone, your conversation with that person is not important enough and you can tell them to wait a moment just before you're about to order.
IceQueen975 I said that because some people get mad if the are using the phone on line and even get mad if they hold the phone while ordering without even speaking through it.
I don't care if people aren't talking in their phone when ordering. It's rude when they are. I have questions to ask that pertain to your 3+ dollar drink. If you're going to spend that much on coffee don't you want to make sure the barista gets it right?
9 years. Heck I was a Barista for a whole summer and I thought that was too long. And I treated my customers way better. Instead of not serving them or judging them, I would say here try this instead, if you don't like it the next one is on the house - repeat and loyal customers right there career "baristas" -- learn this and you can move out of your parents' homes.
In other words: be civilized and act respectfully and it'll all be fine. :)
just be polite. It's not hard.
I love listening to people who think as highly as these people do.
The baristas were more snobby than the customers they're talking about. I thought this was going to be more funny and charming kind of poke fun at the customer. I can't just be a courteous customer??? You're going to talk sh*t about the drink I order? I LIKE FRAPPUCCINOS ...EXTRA CARAMEL!!!
What do I think of my barista?
Oh wait - I dont
Best answer.
REKT
Geovane Morgan yeah! way to go not considering small people!
you're trash.
err is this supposed to be real..cos why would you judge a customer's taste? how boring would it be if everyone ordered the same shit?
What a bunch of pretentious dweebs. "Sorry you can't have splenda in your latte only sugar, its organic so it you don't have to worry about a diabetic coma" I miss the old days before everyone started calling themselves "baristas". When they were just normal people working at a coffee shop and NOT bartenders.
This is just what they think, but what really happens is that when you order 9 pounds of Splenda, you get it. (But it's bad for you anyways)
stigma against splenda has nothing to do with its inorganic state...adding any kind of sweetener (including sugar) ruins the complexity inherent to diverse espresso profiles. every major coffee chain from the last 50 years has taught the public to cover up the natural undertones in good coffee because it is cheeper to roast and serve burnt and disgusting-tasting beans. Not pretentious. They are passionate about the appropriation of misguided coffee normatives.
arvee12345 0_____x
Barista = hipster bartenders
Given society's reliance on coffee i fail to see the correlation.
Andrew Apelt Pretty much.
AmaranteStryfe That's like saying that since everyone wears clothes that hipsters shouldn't because society accepts people who wear clothes.
Andrew Apelt
a hipster is a pretentious douche out of touch with societal norms. You can be a hipster of any profession
Andrew Apelt
It's called exaggeration for comic relief. I have nothing against Baristas, The ones in he video are complete tools
I'm a barista, we NEVER treat anyone rudely, & yeah it's def annoying to have a customer on the phone & they hold up a line, but it is what it is & you just have to deal with it & be patient. These baristas in this video are so freakin rude & arrogant. So what if people like flavor in their coffee beverages? It tastes great, & they're not paying for something they don't like-__-
People who complain about 'needing' to be on their phone because it's important or they're busy doesn't mean anything. The baristas and EVERYONE waiting in line behind you are busy as well. People don't want to wait for you while you're giving a half-assed order because you're too rude to put the person on hold while you give your order. Either hang up and be courteous to EVERYONE else around you, or wait until you're off the phone to order.
Sure there are exceptions, but working in a coffe shop is not something that should demand high repsect from the customers and those working should most certainly not see it as something high standing, like these seem to.
"you have to treat our 10 second talk with high regards or ill try someone else!" The hell?
Guys, you are missing the point. It is what they think like, and how they feel about the job, not act in open manner. They are still nice and do what they have to, I'm sure anyone that caters/takes orders feels the same at any point, but they continue on with their lives.
I don't give a crap about what they think! I go in, order my coffee, don't act like a douche, and leave! How does serving coffee to people make you the judge of all people? They act like it's an art and something they should be worshiped for but it's not. It's a low-paying job. They're either in high school or college which is mostly the case or they are struggling with finding a good job.
I was a barista once - just for a summer and not at a high end place - and, yeah, I got tired of people pulling up to the drive through window on their phones and holding up the line while I waited for their order. But I never made someone's drink with less attention to detail out of spite. If you do your job as a barista well and love doing it, that means you care about coffee AND people. And what with the many discourteous customers you're bound to encounter, there's really no way the job can be rewarding if you spend it being judgmental.
I do agree with most of what the baristas are saying but is it necessary to act so pretentious and superior because they know their coffee? But c'mon now. More than half of the customers order a frappuchino at Starbucks so if making that is so bothersome, maybe it's the wrong job? Lol.
..My Barista is not thinking of me, he/she is thinking of his/her next paycheck. And that is how it should be for ANYBODY working in customer service.
I was having a really shitty day and I stopped by a coffee shop I frequent (A LOT) and one of my favourite barista's gave me my drink for free without even telling me until he'd done it. Wanna know why? Because I'm nothing but courteous and friendly when I go in the shop. I'm never rude or disrespectful when they're taking a long time (Hey. They get busy.) Or simply because there's someone new who's learning. We've all been there, being new. I talk with them and joke with them, and smile. I never talk on my phone, though that's just rude in general when order something from somewhere, or checking out at a store.... Anyway. I