Hi all. I find this helps my Sony when it goes into protect mode. After being stored for a long time it has a tendency to collect moisture. Sony might just have a built in moisture sensor. I could be wrong. I also moved it away from the windows. Use a hairdryer on full heat for a couple minutes. Just blow through the vents, no need to open and get it warm. Works for me
Same for me.. purchased this receiver 5 years ago and used it about 4 times put it away for a couple years and it’s bricked anytime I adjust volume down to 1 only last 5 seconds and goes straight to protect mode. Garbage
It worked, after almost throwing it away I got it up and running. Mine (this exact model) would shut down after moving volume up to 25. I also had to go and change settings to large speakers and mess around with some stuff. Hope this helps anyone that is going through this nightmare. These are very expensive electronics, it could be very frustrating having to purchase a new one out of the blue.
Hello, CROD X6! Thanks for the feedback. We're happy to hear you found our video helpful in resolving your issue. Thank you so much for choosing Sony! - Romeo
That might be the problem with mine. It's 30 years old, and when i tried turning it on, it went into protector mode a minute or so later, now nothing I do gets it out. It's just an old receiver in the back room, so not worth too much, but it would be nice to fix if it doesn't take much time or money.
Mine is a model STR-DE635 which I've had at least 25 years. It has played many, many hours of both music and movies. This problem began occurring in the last year and now it won't hardly play anything. It has served me well for many years so I can't complain if it quits on me. But I'll try these various measures I've seen in the video and read in the comments.
If the issue is still unresolved ditch the Sony amp and buy a Kenwood amp, my Sony amp went into protect mode, was left unplugged for a month, took it apart and cleaned all the dust out, still protect mode. Brought a Kenwood amp that was older and never had a problem, refuse to buy Sony now.
I have tried all those things multiple times and my Sony STRDH190 still goes to protect mode. I am taking it back to Best Buy today and never buying another Sony component.
I had the same problem guys for quite long. This time it didn't want to work. Guess what I did; I opened it up, I discovered lots of dust in, I took a pent brush to brush off the dust and my wife advised me to take her hair blower and blow where the brush could not reach, but I ended up blowing all over the box. After finishing blowing, I plugged it back and amazingly, it started working after 4 long months. OPEN IT, CLEAN THE DUST, BLOW AND START USING
Thanks for this. It actually worked in my case. I had tried unplugging for 30 minutes and it didn't work. Unplugged all speakers and still didn't work. Unplugged it. Opened it. Detailing brush used. Used hair blower on cold. It's working. 🎉💪🏼
I have a STR-DE475 receiver, one of the low end models. It started flashing PROTECT recently a few seconds after powering it up even with no speakers connected. I blew out all the dust and it kept flashing PROTECT. The SOUND FIELD button for AFD was lit, I pressed MODE which put it into SURROUND mode. The flashing PROTECT stopped. Powered it off then on and it did not start flashing PROTECT. Pressed the 2CH button and PROTECT started flashing again. Powered it off then on again and pressed AFD and it did not start flashing PROTECT anymore. Going to hook up some speakers and see how it goes, I will update this post if I finally figure out a solution.
After having it disconnected for 3 or 4 days, it went back to work without having done anything to it. I am placing it in a better ventilated place and removed the self turn-off timer limit because protector mode happened after equipment turned off automatically.
Hello, Jorge! You may also take note of the information below to prevent protect error message: 1. Different Rated Impedance speakers may cause impedance mismatch and short your receiver. Make sure that all of the speakers have the same Rated Impedance. 2. Make sure that the speaker connection and speaker wire aren't damaged or frayed. I hope this helps! - Romeo
Same issue. Tried every step multiple times without any fix. It'll work for a variable amount of time and then shut off again. Nothing else in my entertainment center having issues.
My Sony dav-dz680 worked fine 1 year ago. Has not been used since - my son wanted to use it and we are stuck with between demo mode and protect/push start - no speakers attached - have tried all in the video
Mine is about 30 years old. You know. Before the internet existed. So I think the hardware like a capacitor, circuit board or glue deterioration may be the issue. Probably time to buy a new one.
I have a STR-D790 which failed after being in storage for 10 years. Nothing brings it back. It's not worth a lot, but I'd like to get it working if it's not much trouble. Unplugging and speaker config make no difference.
I have a DA3200ES. I've tried the steps on here multiple times the last two days and nothing works. I've unplugged all speakers from it and left it unplugged for an hour or more come back and it still goes into protection mode without ever plugging the speakers back in. I've unplugged other devices that were using it for power. The only thing I have not unplugged are the different components because it'll be very hard to get back there and put everything back in. This worked fine about 2 months ago I haven't used it since then because it's upstairs in a game room I don't use that often. The speakers are all the same stuff I've used the last couple of years. There's been no changes.
Saludos amigo, Desde Republica Dominicana. Tengo uno de estos Sony STR DH540 y se autoprotege 7 segundos despues de encenderlo. Agradeceria y hasta pagaria porque encienda normalmente y si descubriera el fallo tecnico. Dios lo bendiga.
Upgraded my receiver to dh590 . It keeps turning off after 30-45 minutes of use . I believe it’s over heating it’s really hot to touch when this happens. Speakers are all 8ohm speaker . Sad that Sony can’t put a cooling fan inside
Con el modelo STR-K685 la solucion es facil prendes el equipo y simultaneamente presionas las teclas "display" y "movie" mantener apretado unos segundos y se soluciona ojala les ayude !
Hi RANDOM FREESTYLE, For further assistance, we kindly recommend visiting our Sony Global Website for information on contacting the Sony Support Center in your region at www.sony.net/SonyInfo/Support/. Vincent
Same Protect Error on Sony STR-DH540. Nothing attached, power on and after several seconds the unit displays the Protect error. Tested all output transistors, all values are within normal range. I pretty much have a canoe anchor at this point. Trying a Yamaha receiver now, no issues with the Yamaha.
Unable to fix the Sony, my skill level isn't what is needed to get it done. Bought a Yamaha, it's working perfect! I still have the Sony if you have any insight, I'm willing to try about anything
Mmmm no clue, nothing connected in the back and keeps protecting that smells like burn output / transistor. Tomorrow will bring another from my brother since he no longer use it. Maybe during a hot day in summer I will open it for repair while I open a blue cold bottle
@@bweabweabweaes un error facil de reparar, esta respuesta tal vez es tarde pero solo limpiar o desoldar las entradas de audio y limpiar los cables de cobre que se quedan de residuos se pegan y entran en corto por lo entra en modo Protec
DA5800es in Protect mode, unit seemed to get hot after playing high volume for a period of time.....unplugged overnight, plugged it in same "Protector", speakers 8 ohms, speaker wires not frayed, power conditioner is fine, everything else comes on that is plugged into the power conditioner.......never had a problem with overheating though it was a warm day........so if it got hot went into Protector mode, how to reset........really frustrating. Sony can you be of Help.....paid dearly for the unit and want to get it going again, if it is in Protector mode it did its job.......how to reset? Thank you a Sony enthusisast.....
Hi Eddie Coralnick, we are sorry to hear what happened. Please try the following steps below to isolate the issue: www.sony.com/electronics/support/articles/00025095 Regards, Erin
Unfortunately my experience is that the STR-DN1050 has other issues, usually with its HDMI output failing. The latest firmware release last year at least finally got this unit to stop generating lots of heat in standby. Sony used to design and vet their stuff better.
I have an older Sony str de515. I tried all the suggestions. It would work for a little while and then go into “protect” mode again. I even disconnected all input and output attachments with the same results. With everything disconnected I turned it on and it stayed on with no “protect” message until I used the remote to adjust the volume. It immediately went into protect. There are no Sony stores anymore so I will have to take it to a generic repair shop. I know it’s old but to replace it with a receiver with a phono preamp as this has will cost over $700.
My STR-DN1080 suddenly start to show the protected mode and this not work at all. Removed all speakers. blown all dust (if any), also use a multimeter to check my power sources and all ar ok, but unfortunately my warranty expires 2 1/2 month ago. Maybe this is the strategy to buy another one
Dear Sony, I use Shake-X1D, the protector 01 often appears; sometimes, it lasts aroud few songs, sometimes about a song, or some even just turn it on then protect appears. I tried to unplugged the ac power, but it still exist! So, what wrong with it?
Sony products are very poor.. this stupid protect thing they have on the units is almost deliberate or they lack engineers to engineer a good product. You don't get this "Protect" thing with other manufactures. I will never buy a SONY product again and I urge you to follow suit as it can cause unnecessary cost.
Hello, Corker! Thank you for reaching out. Please provide us the model number of your unit and your current location so we can assist you better. Thanks! ~Zac
Yes you are quite correct. The protector activation and shut down occurs even when the unit is cold. It just doesn't clear and it is impossible to restart the unit. All these idiots in Sony can say is" please give us the model number and your location." Isn't it strange that everyone on here is telling Sony about the exact same problem. The PROTECTOR circuit activates and you can't clear it nor fix the problem. Yes it is definitely a design fault on Sony amplifiers that are all more than likely made in North Korea.
It happened to me with Panasonic recently. Now it happened to my Sony MHC-GTR333. Both have the same troubleshooting steps, and both were useless. It is actually "planned obsolescence" with the electronics cartel.
Thanks for the useless suggestions! But I did fixed the problem! Step 1. fill bathtub with at least 6 inches of water Step 2. Have an extension cord plugged into the receiver but not plugged into the 110V outlet yet. Step 3 and final step slowly and carefully submerged receiver into the tub and then plug in extension cord for at least 5 seconds. No more than that! PROTECTION message gone! Apparently all of the circuits in this unit are waterproof except for the PROTECTION circuit. By submerging the receiver into the water and energizing it it disables the message.! Along with one small detail..Guess!! LOL
Hi, Reagan Odari! We are sorry to hear that you're having an issue with your receiver. Please try following the steps below to isolate the issue. www.sony.com/electronics/support/articles/00025095 Regards, Erin
Hola amigos de Sony y usuarios. Compre un Sony HTR540 y al encenderlo me sale Standby por unos 3 segundos y se apaga. Lo lleve a un tecnico en Republica Dominicana y no sabe repararlo. Podrian ayudarme a usar por primera vez mi Sony HDMI ?
Sir i have a sony mhc v44d it is showing protect 4 because of fluctuations still in my home there is fluctuations this problem of sony will be automatically removed or we need a help of engineer or my system is gone forever
My STR-DN1080 switched off yesterday and now it’s dead, no power/no standby light etc. Changed fuses etc and still nothing? Any ideas what will cause this?
@@calzoh5261 please give me an update if you find anything! I’ve done a tone of testing and narrowed it down to an issue somewhere in the standby power board or the DCDC board. They are connected to each other and power is getting lost somewhere between the two. I just don’t have a means to test the capacitors.
@@aarondieringer6997 That’s great to know Aaron, thanks! Will look into that on my end. Sadly not any closer with a repair shop, hopefully places are reopening soon out of Lockdown. 🤞
Hi, tricksmvplorenzo gaming! Thank you for reaching us out. May we know the model number of your speakers, receiver, a brief description of the issue and your location for further assistance? -Erin
Hi, Turk! Thank you for reaching us out. We're sorry to hear that you're having an issue with your unit. May we know the model number and your current location to further help you? Erin
dissapointed of sony , i have long time without using it... because this protect mode on. at least sony should repair it for free, is a problem in most of their receivers, shoul i spend in a fix?. i tried everything, he tratado todo del video y no funciona y ahora debo gastar en un tecnico?
Hi Italo Omar Liza, we regret to hear that you have this protect error on your Sony device. To further help you, may we know the model number and your current location? Hope to hear from you. Regards, Erin Sony Social Support
Hi Derek, may we know what happened with your receiver so we can further assist you? Also, please provide us your current location. Regards, Erin Sony Social Support
Hie. My receiver started going into protect mode after lightining struck. It was on surge protector but still got affected. Each time l try to increase volume or change function, it goes into protect mode. Please help
I have a Sony n5200w home cinema set, Blu Ray player with included speakers, front center speaker started crackling and then stopped working so I turned it off. Next day I got this message and haven't been able to use it ever since. Disconnected all cables, made sure it's entirely free of dust and has proper ventilation, nothing works. Have had it 2.5 years so warranty is probably void. Any ideas?
Hi J. J. Binks, we're sorry to hear about what happened. Just to verify, do you have BDV-N5200W? If so, please follow the steps provided on this link to isolate the problem www.sony.com/electronics/support/home-theater-blu-ray-home-theater-systems/bdv-n5200w/articles/00025095. Thanks! - Romeo
@@SonySupportUSA that's the article I initially consulted, but unfortunately there's nothing there that I haven't tried or mentioned in my first comment. Shit out of luck I guess, thanks for the reply though.
Hi J. J. Binks, thanks for getting back to us. Base on the details, your unit needs service. You may take your unit to an authorized servicer for evaluation to determine the out of warranty repair options available us.esupport.sony.com/support/s/service?language=en_US. As a result of the ongoing COVID-19 issues, we are not able to provide a repair of your product at this time. We will restart our repair operations once these issues have subsided and it is appropriate to do so. We apologize for the inconvenience and appreciate your patience as we work through this unprecedented challenge. - Romeo
Hi GORDONOMALEY, We're sorry to hear about this. Please refer to this link for further assistance, www.sony.com/electronics/support/audio-components-receivers-amplifiers/str-dh550/articles/00032599. Regards, Jen
Hello, Ballbeerfish! We're sorry to hear that you're having an issue with your receiver. Let's try to isolate this by performing some troubleshooting steps on this link www.sony.com/electronics/support/audio-components-receivers-amplifiers/str-dn1070/articles/00175201. Should you need more assistance, please provide your current location. - Roomeo
@@SonySupportUSA The user would NOT have seen "CLEARING" if their power strip was the problem. Try again... Come on, now! Read the links you are recommending first.
You will continue to have problems if you don;t use Sony speakers, it's just a way they have of promoting their brand. I keep having problems with my high end speaker system even though my speakers are well within the recommended range, the system goes into Protect mode. I think they're trying to Protect their profits.
My sony stereo shows "protect 03" first then I cool it down overnight and then it shows "protect 06" and now it shows "protect 01" may I know what is this ?
Hello, Lus! We're sorry to hear what happened. You may try following the steps on the link below to isolate the issue. www.sony.com/electronics/support/audio-video/articles/00025095 Should you need more assistance, please provide the model number of your unit and current location. Happy to help! -Romeo
Sony Hd720 Protect on screen. Ive tried everything recommended. I then realized that i am missing the red clip in back of reciever where positive speaker wire goes, could that be the issue? And is this a fix i can do myself? Oh and also, i never hooked up speakers. Bought it from a friend and it was working fine when we turned it on. Then few days later i know i put hdmi’s in wrong slots (I put Apple 4k box into out and Tv in One of the hdmi in slots) so took them off and tried again in proper slots & that is when protect came on screen. Thanks in advance
Mine does not work for all of that it just keep saying protect then turns of when I try to turn up the volume if anyone can help it would be appreciated
Hey Nic, I'm sorry to hear about what happened. Could you please tell us the model number of your home receiver and your current location so we can assist you further? - Romeo
@@SonySupportUSA hie, kindly assist. I am experiencing the same problem. Mine started going into protect mode after lightining struck, though it was on surge protector. Now, it lights up but goes into protection mode eacg time l increase volume or try to change function. Model number is STR-KM7 and l am in Zimbabwe . Its a mgongo 2012W 7.2 channel amp
Hi, Madhu! Thanks for getting back to us. On this site, we can assist customers in the US and Canada. For further assistance regarding your product, we highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at www.sony.net/SonyInfo/Support/. - Romeo
Hello, Virgilio! We're sincerely regret your experience with our product. Please provide us your current location and the model number of your home receiver so we can assist you further. - Romeo
Hi, THC! We are sorry to hear what happened. Please follow the steps below to fix the protect issue. www.sony.com/electronics/support/articles/00025095 -Erin
Hi, tunelsoccer videos! We are sorry to hear what happened. Please provide us the model number of your device and your current location to best assist you. Regards, Erin
Hi Jose, thanks for the serial number. May we also have the exact model number of your unit and your current location so we can better assist you? - Romeo
Hi Joriz Fundal, we are sorry to hear what happened. Please check page 29 of the manual for the steps to follow: docs.sony.com/release//HTSS2000.pdf Regards, Erin
I have a STR 989 700 watts ....what a joke it protects out at 55 if I dont hook more than 3 speakers up it will MAX...can it be made to be a closed circut... looks like another one for the dumpster.JUNK.
Hello, Brad! We are sorry to hear about what happened. Please try following the steps below to isolate the issue. www.sony.com/electronics/support/articles/00025095 Regards, Erin
AweSomo84 how do you clean it? Take it apart? Min is an older unit, but I paid a fortune for it. It has almost zero cooling holes in it, and they aren't clogged in the least. It worked fine for years, but now it rarely works. How did you clean yours??
Crow Get a compressed air can from an automotive shop and blow with it through the receiver grill. Keep the can upright and test first away from the receiver that no moisture is coming out of it. And have the power cord of the receiver unplugged of course when doing this.
I did dust it out... didnt help unfortunately. Should have never turned it off cause that is how it broke. I turned it off, left for 2 hours... now i cant get it back on without saying Protector.
I have an used sony boombox in perfect condition that I will have to throw out because of this idiotic little glitch. Best solution is to refuse to purchase these over-engineered pieces of shit that can develop nonsensical electronic errors that cannot easily be repaired and encourage you to throw out an otherwise perfectly good unit (so that you go buy another one, of course!). May the engineers who design this garbage rot in hell.
Hi Tom, we're so sorry to hear about what happened. Please tell us your current location and the model number of your A/V receiver so we can better assist you. - Romeo
Hi all. I find this helps my Sony when it goes into protect mode. After being stored for a long time it has a tendency to collect moisture. Sony might just have a built in moisture sensor. I could be wrong. I also moved it away from the windows. Use a hairdryer on full heat for a couple minutes. Just blow through the vents, no need to open and get it warm. Works for me
Even with the speakers disconnected the protect mode is still present
Same for me
Same for me.. purchased this receiver 5 years ago and used it about 4 times put it away for a couple years and it’s bricked anytime I adjust volume down to 1 only last 5 seconds and goes straight to protect mode. Garbage
Ditto
Did you try turning it off and back on again lol or better yet, turning the volume down😂
@@justinberry3991 yes, off course i have tried EVERYTHING known😞
It worked, after almost throwing it away I got it up and running. Mine (this exact model) would shut down after moving volume up to 25. I also had to go and change settings to large speakers and mess around with some stuff. Hope this helps anyone that is going through this nightmare. These are very expensive electronics, it could be very frustrating having to purchase a new one out of the blue.
Hello, CROD X6! Thanks for the feedback. We're happy to hear you found our video helpful in resolving your issue. Thank you so much for choosing Sony! - Romeo
What “ stuff”.
turning the volume down. works!!!
All Sony receivers do this eventually. Usually it means that a pair of output transistors are starting to fail.
That might be the problem with mine. It's 30 years old, and when i tried turning it on, it went into protector mode a minute or so later, now nothing I do gets it out.
It's just an old receiver in the back room, so not worth too much, but it would be nice to fix if it doesn't take much time or money.
Mine is a model STR-DE635 which I've had at least 25 years. It has played many, many hours of both music and movies. This problem began occurring in the last year and now it won't hardly play anything. It has served me well for many years so I can't complain if it quits on me. But I'll try these various measures I've seen in the video and read in the comments.
If the issue is still unresolved ditch the Sony amp and buy a Kenwood amp, my Sony amp went into protect mode, was left unplugged for a month, took it apart and cleaned all the dust out, still protect mode. Brought a Kenwood amp that was older and never had a problem, refuse to buy Sony now.
Yeah, this is really common. Output transistors get bad on all these Sony's
This is the only fix
Pretty bad when finding the fix is quicker and more accurate in the comments than watching a 1 minute corporation fix video
I have tried all those things multiple times and my Sony STRDH190 still goes to protect mode. I am taking it back to Best Buy today and never buying another Sony component.
I had the same problem guys for quite long. This time it didn't want to work. Guess what I did; I opened it up, I discovered lots of dust in, I took a pent brush to brush off the dust and my wife advised me to take her hair blower and blow where the brush could not reach, but I ended up blowing all over the box. After finishing blowing, I plugged it back and amazingly, it started working after 4 long months. OPEN IT, CLEAN THE DUST, BLOW AND START USING
Thanks for this. It actually worked in my case.
I had tried unplugging for 30 minutes and it didn't work.
Unplugged all speakers and still didn't work.
Unplugged it. Opened it. Detailing brush used. Used hair blower on cold. It's working. 🎉💪🏼
This my model STR-DH810.
Note: be sure to touch something metallic to discharge any static electricity. In doing so, you'll avoid any damage to sensitive electronics.
This just saved my wife’s birthday!
I have a STR-DE475 receiver, one of the low end models. It started flashing PROTECT recently a few seconds after powering it up even with no speakers connected. I blew out all the dust and it kept flashing PROTECT. The SOUND FIELD button for AFD was lit, I pressed MODE which put it into SURROUND mode. The flashing PROTECT stopped. Powered it off then on and it did not start flashing PROTECT. Pressed the 2CH button and PROTECT started flashing again. Powered it off then on again and pressed AFD and it did not start flashing PROTECT anymore. Going to hook up some speakers and see how it goes, I will update this post if I finally figure out a solution.
After having it disconnected for 3 or 4 days, it went back to work without having done anything to it. I am placing it in a better ventilated place and removed the self turn-off timer limit because protector mode happened after equipment turned off automatically.
Hello, Jorge!
You may also take note of the information below to prevent protect error message:
1. Different Rated Impedance speakers may cause impedance mismatch and short your receiver. Make sure that all of the speakers have the same Rated Impedance.
2. Make sure that the speaker connection and speaker wire aren't damaged or frayed.
I hope this helps!
- Romeo
@@SonySupportUSA Thanks. Speakers connections are good. It's now in a better ventilated place. I really missed it.
Same issue. Tried every step multiple times without any fix. It'll work for a variable amount of time and then shut off again. Nothing else in my entertainment center having issues.
Hello imeddy8,
We are sorry to hear that. May we know the model number of your unit and current location? Happy to help!
My Sony dav-dz680 worked fine 1 year ago. Has not been used since - my son wanted to use it and we are stuck with between demo mode and protect/push start - no speakers attached - have tried all in the video
Mine is about 30 years old. You know. Before the internet existed. So I think the hardware like a capacitor, circuit board or glue deterioration may be the issue. Probably time to buy a new one.
I have a STR-D790 which failed after being in storage for 10 years. Nothing brings it back.
It's not worth a lot, but I'd like to get it working if it's not much trouble. Unplugging and speaker config make no difference.
I have a DA3200ES. I've tried the steps on here multiple times the last two days and nothing works. I've unplugged all speakers from it and left it unplugged for an hour or more come back and it still goes into protection mode without ever plugging the speakers back in. I've unplugged other devices that were using it for power. The only thing I have not unplugged are the different components because it'll be very hard to get back there and put everything back in. This worked fine about 2 months ago I haven't used it since then because it's upstairs in a game room I don't use that often. The speakers are all the same stuff I've used the last couple of years. There's been no changes.
Mine is almost new, was working good for a while and then the protect appears and no sound! I’ve tried everything and still have the same problem!
Saludos amigo, Desde Republica Dominicana.
Tengo uno de estos Sony STR DH540 y se autoprotege 7 segundos despues de encenderlo.
Agradeceria y hasta pagaria porque encienda normalmente y si descubriera el fallo tecnico.
Dios lo bendiga.
Upgraded my receiver to dh590 . It keeps turning off after 30-45 minutes of use . I believe it’s over heating it’s really hot to touch when this happens. Speakers are all 8ohm speaker . Sad that Sony can’t put a cooling fan inside
Nope, all you are doing is stalling! if you let it set it will fix its self, i put a fan on top, mine ONLY happen on cold power up!
Con el modelo STR-K685 la solucion es facil prendes el equipo y simultaneamente presionas las teclas "display" y "movie" mantener apretado unos segundos y se soluciona ojala les ayude !
Hi RANDOM FREESTYLE, For further assistance, we kindly recommend visiting our Sony Global Website for information on contacting the Sony Support Center in your region at www.sony.net/SonyInfo/Support/.
Vincent
Bonjour mon sonny STR-DB2000 est protéger sur code check 11! Comment faire pour deverouiller ?
Same Protect Error on Sony STR-DH540. Nothing attached, power on and after several seconds the unit displays the Protect error. Tested all output transistors, all values are within normal range. I pretty much have a canoe anchor at this point. Trying a Yamaha receiver now, no issues with the Yamaha.
Did you fix the issue with the Sony or just changes to Yamaha???
Unable to fix the Sony, my skill level isn't what is needed to get it done. Bought a Yamaha, it's working perfect! I still have the Sony if you have any insight, I'm willing to try about anything
Mmmm no clue, nothing connected in the back and keeps protecting that smells like burn output / transistor. Tomorrow will bring another from my brother since he no longer use it.
Maybe during a hot day in summer I will open it for repair while I open a blue cold bottle
@@bweabweabweaes un error facil de reparar, esta respuesta tal vez es tarde pero solo limpiar o desoldar las entradas de audio y limpiar los cables de cobre que se quedan de residuos se pegan y entran en corto por lo entra en modo Protec
I did factory reset and now it is stuck on CLEARING. It got bricked.. Any advice? :/
DA5800es in Protect mode, unit seemed to get hot after playing high volume for a period of time.....unplugged overnight, plugged it in same "Protector", speakers 8 ohms, speaker wires not frayed, power conditioner is fine, everything else comes on that is plugged into the power conditioner.......never had a problem with overheating though it was a warm day........so if it got hot went into Protector mode, how to reset........really frustrating. Sony can you be of Help.....paid dearly for the unit and want to get it going again, if it is in Protector mode it did its job.......how to reset? Thank you a Sony enthusisast.....
Hi Eddie Coralnick, we are sorry to hear what happened. Please try the following steps below to isolate the issue:
www.sony.com/electronics/support/articles/00025095
Regards,
Erin
Unfortunately my experience is that the STR-DN1050 has other issues, usually with its HDMI output failing. The latest firmware release last year at least finally got this unit to stop generating lots of heat in standby. Sony used to design and vet their stuff better.
I have an older Sony str de515. I tried all the suggestions. It would work for a little while and then go into “protect” mode again. I even disconnected all input and output attachments with the same results. With everything disconnected I turned it on and it stayed on with no “protect” message until I used the remote to adjust the volume. It immediately went into protect. There are no Sony stores anymore so I will have to take it to a generic repair shop. I know it’s old but to replace it with a receiver with a phono preamp as this has will cost over $700.
The solder joints get weak over years of use.
@@branhicks BUY AN EXTERNAL PREAMP
My STR-DN1080 suddenly start to show the protected mode and this not work at all. Removed all speakers. blown all dust (if any), also use a multimeter to check my power sources and all ar ok, but unfortunately my warranty expires 2 1/2 month ago. Maybe this is the strategy to buy another one
STR Da300es goes into protector 22 with nothing plugged in within seconds of turning on. is there anyway to fix it?
My Sony str dh590 keeps turning on and of it stays on for about two minutes and the display is not working
Same problem. Is there any fix for this issue? Please help.
Very very helpful thank you !!!!!!
Dear Sony, I use Shake-X1D, the protector 01 often appears; sometimes, it lasts aroud few songs, sometimes about a song, or some even just turn it on then protect appears. I tried to unplugged the ac power, but it still exist! So, what wrong with it?
Sony products are very poor.. this stupid protect thing they have on the units is almost deliberate or they lack engineers to engineer a good product. You don't get this "Protect" thing with other manufactures. I will never buy a SONY product again and I urge you to follow suit as it can cause unnecessary cost.
Hello, Corker!
Thank you for reaching out. Please provide us the model number of your unit and your current location so we can assist you better. Thanks! ~Zac
Yes you are quite correct. The protector activation and shut down occurs even when the unit is cold. It just doesn't clear and it is impossible to restart the unit. All these idiots in Sony can say is" please give us the model number and your location." Isn't it strange that everyone on here is telling Sony about the exact same problem. The PROTECTOR circuit activates and you can't clear it nor fix the problem. Yes it is definitely a design fault on Sony amplifiers that are all more than likely made in North Korea.
It happened to me with Panasonic recently. Now it happened to my Sony MHC-GTR333. Both have the same troubleshooting steps, and both were useless. It is actually "planned obsolescence" with the electronics cartel.
I set it to 65 and it keeps shutting off what do i do
Even in a huge cabinet with an added fan, it keeps throwing an overheat warning and turning off. Stupid. Any way to disable this?
Thanks for the useless suggestions! But I did fixed the problem!
Step 1. fill bathtub with at least 6 inches of water
Step 2. Have an extension cord plugged into the receiver but not plugged into the 110V outlet yet.
Step 3 and final step slowly and carefully submerged receiver into the tub and then plug in extension cord for at least 5 seconds. No more than that!
PROTECTION message gone!
Apparently all of the circuits in this unit are waterproof except for the PROTECTION circuit. By submerging the receiver into the water and energizing it it disables the message.!
Along with one small detail..Guess!! LOL
My sony MHC-v6D highlights the error Protector 04 kindly assist
Nothing works for HT-S700RF sadly
My Sony home theater it's keeping says protect error 0 3
Hi, Reagan Odari!
We are sorry to hear that you're having an issue with your receiver. Please try following the steps below to isolate the issue.
www.sony.com/electronics/support/articles/00025095
Regards,
Erin
Hola amigos de Sony y usuarios. Compre un Sony HTR540 y al encenderlo me sale Standby por unos 3 segundos y se apaga. Lo lleve a un tecnico en Republica Dominicana y no sabe repararlo. Podrian ayudarme a usar por primera vez mi Sony HDMI ?
Sir i have a sony mhc v44d it is showing protect 4 because of fluctuations still in my home there is fluctuations this problem of sony will be automatically removed or we need a help of engineer or my system is gone forever
So, it has no home solution... or the best way to fix it, is to buy another brand. Only sony has this issue.
My STR-DN1080 switched off yesterday and now it’s dead, no power/no standby light etc. Changed fuses etc and still nothing? Any ideas what will cause this?
I have the same exact issue, any luck with figuring it out?
@@aarondieringer6997 Sadly not, it’s still in the corner collecting dust. I’ve got in touch with a local repair shop so will see what they say. 🤞
@@calzoh5261 please give me an update if you find anything!
I’ve done a tone of testing and narrowed it down to an issue somewhere in the standby power board or the DCDC board. They are connected to each other and power is getting lost somewhere between the two. I just don’t have a means to test the capacitors.
@@aarondieringer6997 That’s great to know Aaron, thanks! Will look into that on my end.
Sadly not any closer with a repair shop, hopefully places are reopening soon out of Lockdown. 🤞
Ht-m55 Protector mode for 1month. Please help to resolve
Can i jsut take out the physical protect switch or fuse?
what if you have a different sony speaker will it still apply
Hi, tricksmvplorenzo gaming!
Thank you for reaching us out. May we know the model number of your speakers, receiver, a brief description of the issue and your location for further assistance?
-Erin
SonyListens I’m at someone else’s house so I tell you when I get back
Mine keeps turning off suround and going to ARC then going back to surround.
Can I run four 8 ohm speakers on this thing?
Thank you! That fixed my issue! Life saver!
i know this an old video but i have an older Sony unit with the same problem. But it only happens when watching an .MKV file via VLC from a computer
Hi, Turk!
Thank you for reaching us out.
We're sorry to hear that you're having an issue with your unit. May we know the model number and your current location to further help you?
Erin
@@SonySupportUSA STR-DG720
dissapointed of sony , i have long time without using it... because this protect mode on. at least sony should repair it for free, is a problem in most of their receivers, shoul i spend in a fix?. i tried everything, he tratado todo del video y no funciona y ahora debo gastar en un tecnico?
Hi Italo Omar Liza, we regret to hear that you have this protect error on your Sony device. To further help you, may we know the model number and your current location? Hope to hear from you.
Regards,
Erin
Sony Social Support
@@SonySupportUSA i got same problem .lokking service center . but i don't get any .in uk ..its really disappointed
We should have a class action. So many stereo’s practically handed away for free on Facebook because of the protect mode. I want my money back
What model amplifier is that?
Same issue here and nothing...going on my 4th try... this is rough!
Hi Derek, may we know what happened with your receiver so we can further assist you? Also, please provide us your current location.
Regards,
Erin
Sony Social Support
M80
Hie. My receiver started going into protect mode after lightining struck. It was on surge protector but still got affected. Each time l try to increase volume or change function, it goes into protect mode. Please help
I have a Sony n5200w home cinema set, Blu Ray player with included speakers, front center speaker started crackling and then stopped working so I turned it off. Next day I got this message and haven't been able to use it ever since. Disconnected all cables, made sure it's entirely free of dust and has proper ventilation, nothing works. Have had it 2.5 years so warranty is probably void. Any ideas?
Hi J. J. Binks, we're sorry to hear about what happened. Just to verify, do you have BDV-N5200W? If so, please follow the steps provided on this link to isolate the problem www.sony.com/electronics/support/home-theater-blu-ray-home-theater-systems/bdv-n5200w/articles/00025095. Thanks! - Romeo
@@SonySupportUSA that's the article I initially consulted, but unfortunately there's nothing there that I haven't tried or mentioned in my first comment. Shit out of luck I guess, thanks for the reply though.
Hi J. J. Binks, thanks for getting back to us. Base on the details, your unit needs service. You may take your unit to an authorized servicer for evaluation to determine the out of warranty repair options available us.esupport.sony.com/support/s/service?language=en_US. As a result of the ongoing COVID-19 issues, we are not able to provide a repair of your product at this time. We will restart our repair operations once these issues have subsided and it is appropriate to do so. We apologize for the inconvenience and appreciate your patience as we work through this unprecedented challenge. - Romeo
My sony dh 550 has a orange light over power button and will not power on. Please advise
Hi GORDONOMALEY, We're sorry to hear about this. Please refer to this link for further assistance, www.sony.com/electronics/support/audio-components-receivers-amplifiers/str-dh550/articles/00032599. Regards, Jen
That's nice🔥
Wtf is the point if I can’t turn the volume up.
My Sony STR-DN1070 doesn;'t say protect it says clearing and does nothing.it was $600 not throwing out the window. Please help
Hello, Ballbeerfish! We're sorry to hear that you're having an issue with your receiver. Let's try to isolate this by performing some troubleshooting steps on this link www.sony.com/electronics/support/audio-components-receivers-amplifiers/str-dn1070/articles/00175201. Should you need more assistance, please provide your current location. - Roomeo
@@SonySupportUSA The user would NOT have seen "CLEARING" if their power strip was the problem. Try again... Come on, now! Read the links you are recommending first.
You will continue to have problems if you don;t use Sony speakers, it's just a way they have of promoting their brand. I keep having problems with my high end speaker system even though my speakers are well within the recommended range, the system goes into Protect mode. I think they're trying to Protect their profits.
My sony stereo shows "protect 03" first then I cool it down overnight and then it shows "protect 06" and now it shows "protect 01" may I know what is this ?
Hello, Lus!
We're sorry to hear what happened. You may try following the steps on the link below to isolate the issue.
www.sony.com/electronics/support/audio-video/articles/00025095
Should you need more assistance, please provide the model number of your unit and current location.
Happy to help!
-Romeo
It’s counting down...lol
Move to curve then bash in with large object. Vow to never buy something as stupid again.
Sony Hd720 Protect on screen. Ive tried everything recommended. I then realized that i am missing the red clip in back of reciever where positive speaker wire goes, could that be the issue? And is this a fix i can do myself?
Oh and also, i never hooked up speakers. Bought it from a friend and it was working fine when we turned it on. Then few days later i know i put hdmi’s in wrong slots (I put Apple 4k box into out and Tv in One of the hdmi in slots) so took them off and tried again in proper slots & that is when protect came on screen.
Thanks in advance
this is what happened with mine! doesn't work even without speakers attached!
Mine does not work for all of that it just keep saying protect then turns of when I try to turn up the volume if anyone can help it would be appreciated
Hey Nic, I'm sorry to hear about what happened. Could you please tell us the model number of your home receiver and your current location so we can assist you further? - Romeo
@@SonySupportUSA thank you but I got it to work after a while of trying at it
@@nicsparkes9994 hie. Experiencimg same problem. Kindly assist with how you got yours to work
@@SonySupportUSA hie, kindly assist. I am experiencing the same problem. Mine started going into protect mode after lightining struck, though it was on surge protector. Now, it lights up but goes into protection mode eacg time l increase volume or try to change function. Model number is STR-KM7 and l am in Zimbabwe . Its a mgongo 2012W 7.2 channel amp
@@rumbidzaimangezi2956 did you get it to work yet
I have Sony strda5800es
My problem not solving at all.
Hello, Madhu! We're sorry for the inconvenience. Could you please tell us your current location so we can assist you further? - Romeo
I am from gravesend, Kent,United Kingdom
Hi, Madhu! Thanks for getting back to us. On this site, we can assist customers in the US and Canada. For further assistance regarding your product, we highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at www.sony.net/SonyInfo/Support/. - Romeo
My one is str de335 it was still show protect
Hi Gaiyatiry Gaiyu, We're sorry to hear that. May we know your current location? Thanks, Zac
It's only 1:43 long but 0:25 in I'm thinking about skipping and looking for another fix. Get the fuck on with it already!
My receiver turns off on its own, whenever I am gaming with my headphones on, is there a way to fix this issue ?
overheating.... me does exactly the same thing. I put a old PC fan with regulator and no more standby or protect error since this addon.
@@Sim_V lmfao! that's terrible.
@@skyguy1988 Yet brilliant.
But it still happens when everything is cold and there is no heat at all. Are Sony making Japanese amplifiers or North Korean amplifiers?????????????
Hello, Virgilio! We're sincerely regret your experience with our product. Please provide us your current location and the model number of your home receiver so we can assist you further. - Romeo
@@SonySupportUSA My location is Sydney, Australia and the model number 13870. Or STR-DB 1070/ STR-DB 870.
Mine just goes into protection mode with no load on
I'm in Western Cape
Str de375 protect help
Hi, THC!
We are sorry to hear what happened. Please follow the steps below to fix the protect issue.
www.sony.com/electronics/support/articles/00025095
-Erin
how to fix Sony STR KM 5500 auto trip
Hello, Muhammad! It seems like you have a non-US model. May we know your current location? Thanks! - Romeo
@@SonySupportUSA for example non us model
I have a Sony music player and it is in protect mode how to start in normal mode
Hi Annes,
We are sorry to hear this. May we know the model number of your music player to further assist you?
Regards,
Erin
I have that problem
Hi, tunelsoccer videos!
We are sorry to hear what happened. Please provide us the model number of your device and your current location to best assist you.
Regards,
Erin
My home button dose not work
Hi Jose, We regret to hear about this. Please provide us with the model number of your device so we can better assist you. Thanks! -Sam
SonyListens Serial #8802954
Hi Jose, thanks for the serial number. May we also have the exact model number of your unit and your current location so we can better assist you? - Romeo
My str-ks2000 says e2p init
Hi Joriz Fundal, we are sorry to hear what happened. Please check page 29 of the manual for the steps to follow: docs.sony.com/release//HTSS2000.pdf
Regards,
Erin
Receiver Sony never again!!
Не помогло
I have a STR 989 700 watts ....what a joke it protects out at 55 if I dont hook more than 3 speakers up it will MAX...can it be made to be a closed circut... looks like another one for the dumpster.JUNK.
Hello, Brad!
We are sorry to hear about what happened. Please try following the steps below to isolate the issue.
www.sony.com/electronics/support/articles/00025095
Regards,
Erin
'Consult your nearest Sony dealer'. Thanks for nothing.
People most of the time it’s dust inside the receiver wich need to get cleaned out with a brush
AweSomo84
how do you clean it? Take it apart? Min is an older unit, but I paid a fortune for it. It has almost zero cooling holes in it, and they aren't clogged in the least. It worked fine for years, but now it rarely works. How did you clean yours??
The simplest solution, I took apart my whole surround set up just to check wires and speakers come to find out the inside was full of dust!
Crow Get a compressed air can from an automotive shop and blow with it through the receiver grill. Keep the can upright and test first away from the receiver that no moisture is coming out of it. And have the power cord of the receiver unplugged of course when doing this.
I did dust it out... didnt help unfortunately. Should have never turned it off cause that is how it broke. I turned it off, left for 2 hours... now i cant get it back on without saying Protector.
Before buying this I shoulda took the money and threw it in the yard and let it blow around the neighborhood. I would have gotten more entertainment.
Z
I have an used sony boombox in perfect condition that I will have to throw out because of this idiotic little glitch.
Best solution is to refuse to purchase these over-engineered pieces of shit that can develop nonsensical electronic errors that cannot easily be repaired and encourage you to throw out an otherwise perfectly good unit (so that you go buy another one, of course!).
May the engineers who design this garbage rot in hell.
Lol get external cooling fan
receiver is a big disappointment continues to error protect any any volume level useless junk!!.
Hi Tom, we're so sorry to hear about what happened. Please tell us your current location and the model number of your A/V receiver so we can better assist you. - Romeo
I need to change the digital card of my str dh740 receiver. Does anyone know where to buy? Part number Y8288408A. Thanks.
My 3rd Sony reciever to go in 6 months DONT WASTE YOU FUCKING MONEY SONY IS JUNK