MSP Tech Talk-Pricing Strategies: Break/Fix, Managed Service, and Cloud

Karl Palachuk
One of the most common topics for service providers is pricing. How should you price your services? By user or device? In bundles? Should you include hardware? What's covered and what's not? And how do you set an hourly rate?
While the questions never cease, managed service author Karl Palachuk provides some great guidelines to consider as you structure your pricing.
Join us for an entertaining and educational webinar - September 27th.

[@devinvalencia7836]

Karl! Reading one of your books now! Great stuff so far

[@matejasheirrypoposki3283]

Are you planning to update this video that applies for 2021 w/ current situation? Or this content still applies?

[@Riicky.Allves]

(2)

[@oleksandrlytvyn532]

Upvoted. Good question 👍

[@notsure7874]

Here's how I handle drive time: My service call fee is higher than my hourly rate. It covers the first on-site hour.

[@sdtarheels8684]

Excellent presentation! I'm getting ready to transition to the MSP model so this information is very helpful, Thank you!

[@smbnation222]

Thanks for the feedback - it's the breakfast of Champions!

[@theoraclespeaks4462]

This is great information!

[@pterodactylptroll]

Thanks for this presentation. I'm not particularly keen on being an MSP. Is it possible to be successful strictly as a consulting firm, or is it necessary to have some element of MSP offerings?

[@notsure7874]

I see a lot of older videos from MSP's that were using SolarWinds. I've never been a huge fan of the RMM's. I'm not putting an agent with root privileges on a client machine for a third party to alter their systems.

[@tehshzz]

How does one resell cloud services like Office or G-Suite etc?

[@kellystinson1589]

Does anyone have any ideas?

[@RevealtechnologyNet]

@@kellystinson1589 Pax8. Look it up. You can resell through them.

[@sammysame]

I worked with a tech who regularly billed 11 hours in almost every 8 hour shift - It just depends on the ethics of the business and the tech.
His reasoning was he had a different client system on each of his two monitors so they get billed.

[@safetyscrewmarket]

MSP hit hard by covid...damn

[@DaNkS_]

I started my business before the lockdown and my clients that were going to sign up backed away until the lockdown is over :(