The Challenge of Medical Records Requests in the Healthcare Business Office

At the HFMA Annual Conference, Healthcare Scene had a chance to talk with Kim Charland, BA, RHIT, CCS, Director of Revenue Cycle Services at MRO, about the challenges that healthcare business offices face when it comes to processing requests for medical records from payers. This is an important topic that many healthcare organizations don't address when it comes to HIPAA and ROI (Release of Information).
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[@pacitataylor1079]

Why do you have to do a check before sending the information. Isn’t there a title on the top of the page requested. A patient should have their own medical record because it is about them. Then the patient has to pay for their record when it is about them. If that isn’t all about money, I don’t know what it is.