The same thing happened to my Cinnamoroll when i ordered him online. where his head was just open and they didn't give me a pumpkin spice scent that I ordered for him. He was stuffed and his strings where never fastened off and finished before shipping. I got it remeied and got a different scent because a local store did not have the scent i was looking for. I have made it a rule that if I do get a build a bear online. I'm doing in store pickup because I had the better time doing that than dealing with fed ex shipping charges and the warehouse making a mistake.
I don't blame you AT ALL for doing pick up in store! That's horrible and its such a shame when things like this happen. I'm still gonna do online orders, but I'm definitely gonna be wary of them. It just sucks because when I got her she was online only and I wasn't sure if she was gonna come to store or if I would be able to do store pick up.
@@berrybearlian I'm personally airing on the side of getting them unstuffed when getting them online so that if there are any issues I could take it to the local store.
i have the kuromi build a bear mine named princesskuromi she cotton candy scented
The same thing happened to my Cinnamoroll when i ordered him online. where his head was just open and they didn't give me a pumpkin spice scent that I ordered for him. He was stuffed and his strings where never fastened off and finished before shipping. I got it remeied and got a different scent because a local store did not have the scent i was looking for. I have made it a rule that if I do get a build a bear online. I'm doing in store pickup because I had the better time doing that than dealing with fed ex shipping charges and the warehouse making a mistake.
I don't blame you AT ALL for doing pick up in store! That's horrible and its such a shame when things like this happen. I'm still gonna do online orders, but I'm definitely gonna be wary of them. It just sucks because when I got her she was online only and I wasn't sure if she was gonna come to store or if I would be able to do store pick up.
@@berrybearlian I'm personally airing on the side of getting them unstuffed when getting them online so that if there are any issues I could take it to the local store.