How to Charge and store the Kanso® 2 Sound Processor
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- Опубліковано 15 сер 2020
- Watch this video to learn how to store your Kanso® 2 Sound Processor in the Cochlear™ Home Charger and how to charge your sound processor using either the Home Charger or Portable Charger.
#StoreKanso2 #ChargeSoundProcessor #DeviceSupport #Cochlear
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I need to know how to connect charger to the Kanso 2 sound Processor (step by step)
The sadness that Cochlear Kanso 2 using a custom socket instead of USB-C. Standard sockets make charging easier. Any powerbank can be used. Please add new feature in Kanso 3 - reverse wireless charging (from smartphone).
Thank you for reaching out. We've passed your feedback on for future consideration.
@@CochlearAmericas thank you. One more thing. It would be nice to add feature to change the program in next Kanso generation without smartphone or remote control. I value minimalism, I don't always have a smartphone or a remote control.
Any complaint kanso chsrget
Hello, when it’s fully charged you say it shows steady green does this mean it just stays green without blinking slowly? thank you
Hello Saro,
You are correct. Once the processor is fully charged and still in the charger, the light on it will stop blinking green and will instead be solid green.
Please feel free to contact us directly at 1-800-483-3123, you can send an email to customer@cochlear.com, or Live Chat on our online store, 8am to 5pm MT. Contacting us by phone we are available Monday through Friday 6am to 6pm MT.
Charging from the home charger is finicky for me and doesn’t properly charge without just turning the device back on. Definitely would like to see an more common connection for charging as it’s just too difficult to rely on.
Thank you for reaching out. We've passed your feedback onto the appropriate team for future consideration.
ارجو منكم الرد
أحتاج بعض النصائح
أنا في تركيا سأقوم بعملية زرع جهاز kanso2 لطفلي
البالغ من العمر 5 سنوات تقريبا .
Sir kanso 2 device charging avvadam ledu
You didn’t mention how long the portable charger lasts before I have to recharge it.
Any solution please
Hello K Nagesh, Hello! Thank you for reaching out. This UA-cam channel supports the United States and Canada. Can you confirm which region you are located in? If you are not in the United States or Canada please visit www.cochlear.com to contact the support team in your area.
Price?
Thank you for reaching out. Information about the products and pricing is available in the store. Here's a link: bit.ly/3hiJfPm
@@CochlearAmericas مرحبا
ارجو الرد
Hello! Thank you for reaching out. This UA-cam channel supports the United States and Canada. If you require support, please visit www.cochlear.com to contact the support team in your area.
مرحبا
You guys need to implement the disposable batteries with the next generation… the portable charger keeps shutting my processor off multiple times when trying to connect it. Just a royal pain in the ass plus I’m not hearing back from you guys. Best processor I’ve ever had with the exception of this only being able to be charged this way.
Hello Nicholas, we are sorry to learn that you are experiencing challenges with your Kanso Sound Processor Portable Charger. Cochlear's Research and Development team are continually working on innovations in sound processor design to include considerations for the best type of battery options, that fit the need of our recipients. If you need assistance with your charger, please contact one of our friendly Customer Service Agents at 1-800-483-3123 or by using the Live Chat option listed below Monday - Friday from 9am to 4pm MT. bit.ly/4c2uFVM.
@@CochlearAmericas I got an answer finally yesterday and it’s currently being addressed. The only thing I can say is that it is obvious that non-cochlear implant users are the ones who engineered this processor. A rechargeable battery that only lasts 12 hours max with no disposable battery options or even any other options to charge besides this bulky charger. It’s not embarrassing to wear the charger in public because I need to do it but on the other hand, you feel everyone’s eyes diverting towards the charger and I’ll even get asked what tunes I’m listening to on my “MP3 player”. It is very bulky and the corded portion coming from behind your head is not a good look aesthetically. It gets in the way of doing things at work as I am required to wear a hard hat everyday and it has to sit just right to prevent the hard hat from knocking my hooked up processor off. I can’t even go anywhere without electricity due to worrying about how long my processor battery is going to last such as going on a camping trip out in the woods for the weekend because I wouldn’t have the option to charge both processor and charger. I even go without wearing my processor at home sitting in its charger base before I go out to the bars or something to ensure I don’t run out of battery and having to put my portable charger on in front of other people. Like I mentioned in the previous comment, this is the best processor I’ve ever had in terms of aesthetics, sound, quality, etc but the battery/charging options are god-awful. Thank you for reading the comments and I sincerely hope that my comment gets forwarded to the development team because I do feel this would resonate with many other Kanso 2 users.
Hello @nicKz,
Thank you for providing us that feedback regarding your experiences with the Kanso 2 and Portable Charger. We take feedback very seriously and I'm going to pass this along to the appropriate departments. I'd like to see if there are any other options available for you to improve battery life and retention while wearing a hard hat. Would you be able to contact us again?
Please feel free to contact us directly at 1-800-483-3123, you can send an email to customer@cochlear.com, or Live Chat on our online store, 8am to 5pm MT. Contacting us by phone we are available Monday through Friday 6am to 6pm MT.