UPDATE on Tailgate Recall for GM HD Trucks 2020-2024 Chevy Silverado & GMC Sierra 2500/3500 Pickups
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- Опубліковано 6 вер 2024
- I share a new update on the recent GM tailgate recall N232426401 impacting over 800,000 model year 2020-2024 Chevrolet Silverado 2500/3500 HD trucks and GMC Sierra 2500/3500 HD trucks as well as some half ton (1500) GM trucks in Canada.
GM Recall Information
experience.gm....
Previous Recall Video:
• New Tailgate Recall fo...
GM Authority Blog Post (Not affiliated with GM)
gmauthority.co...
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GM Customer Satisfaction Program: N232426401
GM Recall Information
experience.gm.com/ownercenter/recalls
Previous Recall Video:
ua-cam.com/video/oLZpemnrEMo/v-deo.html
GM Authority Blog Post (Not affiliated with GM)
gmauthority.com/blog/2024/04/gm-releases-final-fix-for-gmc-sierra-unlatching-tailgate-recall/
My 23 never experienced the problem. The recall installation took about 20 minutes. No sweat.
Thank you for the update. Good to know.
I have a 2022 1500 Denali this has happened 3 times to me. I swear I didn't push any button to make this occur. And once, in the morning, I for some reason decided to pull on the (outer, full) tailgate before I went into the vehicle and it dropped right open. Damn! Don;t tell me this is limited to HD's and especially don't tell me it's the 1500's but only if they are in Canada. What does the border have to do with it? EXPAND THIS RECALL!
My 2023 1500 Elevation (in US) with standard tailgate just started opening on its own yesterday. About 10 times. This morning I came out to a completely dead battery. I charged the battery, got it running. As soon as the battery came up to voltage the tailgate solenoid was firing on its own again. I disconnected the switch and took it over to the dealer. Luckily it is still under warranty. Also - there are no holes in the top cap of my tailgate.
That is frustrating. Hope they can get it fixed for you.
My brand new 24 has never seen rain since I have had it. Tailgate has opened 3 times on its own. Water has nothing to do with it. GM is just trying to hush people up.
Sorry to hear...that is strange and frustrating about the no rain in your case. Hopefully the new switch will fix the issue.
@AdventureRocks I have a quick cable disconnect on my tailgate now. It can't fully open unless I release it. It's not that big of a deal to me. I just wanted people to know it's not a water issue. My brother inlaws drops as well and is a garage queen and never comes outside.
@@jerrodpatterson8938 Very interesting, thank you for that
And it never gets washed and the temperature and humidity never changes either 🙄
@pauldenino5644 I actually haven't washed it. I have another truck that I still use. This one sits in the garage when I don't drive it.
I took my 2021 Silverado 2500HD to the dealership and was told according to my VIN it wasn’t included in the recall. Even though my tailgate goes up and down whenever it wants. They wanted $160 to diagnose it (not fix it) I called GM and filed a complaint
That is frustrating for sure. Sorry to hear
My 23 LT went out, shorted out the battery. Dealer finally figured it out.
I have an appointment for next Thursday to take care of recall. There is also a notice of an issue with ECM for my 3500 HD. They are taking care of it at the same time.
I had the switch replaced on my 2022 Sierra 3500, after several episodes of the tailgate opening on it's own. The service tech pointed out those 2 drain holes, and suggested I seal them with some caulk to prevent further water intrusion into that area. He also mentioned they were changing the top trim cap design on the new models to a flat trim piece without the grip pocket or holes.
That is very interesting about the drain holes. Maybe that is a big piece of the problem. Makes me wonder if I should silicone my drain holes on my truck. Thanks for sharing.
I've been a powerstroke user for 12yrs now and decided to get the 2024 2500 at4. I thought I had this tailgate problem after researching online. I finally realized that when I laid my wallet or anything down in the front center console I was accidentally touching the tailgate lower button just under the AC controls.
Great point, thank you for sharing
I have a ‘21 AT4 1500 in Canada and the dealership just called to schedule me in for the fix. My tailgate did fall on its own and damaged the tailgate as I was parked closely to another piece of machinery…so I will be trying to put in a claim.
Sorry to hear, that's frustrating for sure
Just bought a 2024 GMC 1500 Sierra TX Edition. My tailgate does NOT have the holes on top. Definitely gonna keep an eye on this.
the engineer adding the holes on top had no idea what was below the holes. That was someone else responsibility.
Hold the upper button for like 10 seconds after making sure it’s closed
Beautiful Truck. I have a 2019 Silverado 1500, I tried to purchase a GMC before this, but the dealer was wanting $10,000 down.
Thank you.
Yay! Hope they get parts out soon. Mines done it twice more since your last video, the last time on the highway with a load of cargo. Thank goodness nothing fell out! But, since I knew I had just put stuff in there and then got in to drive off I know for certain it was completely shut when I left. And big surprise, it was raining quite steadily that day.
The holes in the top must be a difference. My tailgate does not look like that!
24 gmc 1500 SLT x81 premium plus.
So far no issues with the tailgate currently have just over 1k miles.
I have had issues with CarPlay not starting and I have to manually reset infotainment by holding down the mute button for 10 seconds while in park.
Once I lost all sound for the remainder of the day after sitting parked for a 12hr shift at work everything was back to working.
Super weird…
Thanks!
Thanks for chiming in on the holes. That is helpful.
My 1500 does not have the holes. Sounds like a no brainer on what is happening.
I have a 2024 Sierra 1500 in Dallas that has this problem. It rained all day and going g home from work the tailgate opened while driving on the higheay
My 2500 is affected and I was notified via my Chevy App on my phone. The first one told me that they would disconnect the switch until a fix was out and this one says the part is available. Glad to know. I am waiting on my local dealership to call me back to get it scheduled to replace..
Update:
All fixed. They had the part and it took less than 15 minutes to do the swap out as they called it at the dealership.
Nice! Thanks for letting us know. That is great news.
‘21 GMC 2500HD AT4. No tailgate issues, yet. AZ truck so doesn’t see much rain but it has been thru 2 torrential downpours with no issue. It does have the recall on it. It does have the 2 drain holes in the tail gate pocket…..why can’t we just plug ‘em and be done with it?
Great point. I am contemplating the idea of plugging mine with silicone. Sounds like the new trucks have a revised top trim without the holes from what I'm gathering.
In Canada my chev silverado would open on its own when parked. When we got to the dealership the tailgate would open then lift & drop hard enough to shake the truck over & over. The dealership disconnected the tailgate until a switch comes in.
Hopefully they can get it fixed for you. It's a frustrating issue to deal with.
My 2019 Sierra Denali 1500 does NOT have the holes, or the problem ...
Thank you for chiming in. I am still trying to figure out what the holes are for since they seem to only be on the HDs. Strange.
My 2020 1500 tailgate bottom or main button just stop working. Top one works. Wonder if it’s same problem
Interesting. You'll have to report back if you find out.
My 2022 has the power up tailgate so I don’t really know if it clicks like that or not lol.
Also I’ve still not got a recall letter in the mail about it. I know it’s affected though.
And 1500s do not have the drain holes.
Thank you for tip on 1500s, very interesting.
On My 2022 2500 Denali, the dealer cut the wires as a temporary fix as per GM instructions.
Interesting...hopefully the new switch will get you 100% back up and running again.
Dealer said they would cut the harness on my '23 1500. Said nope. Figure out a proper fix. 70k kms hasn't dropped yet. Unplug maybe, cut-forget it. Then a shitty wiring fix and trouble the next winter.
Thanks
I just bought a 2022 1/2 ton 3 weeks ago that was originally sold in Canada. I wonder if I'm covered?
Also the top cap is a different design. There is no dedicated grip recess like your HD. No hole at all. I'd be happy to send you a picture.
That is very interesting, thanks for sharing. I wonder if the drain holes are key to identifying which trucks are vulnerable and which are not. You'll have to report back if your VIN shows up on the recall even though it doesn't have the holes on top cap.
This must be only for the multi use tailgates and not the standard tailgates.
Great point, that may be another factor
another feature of the multi function tailgate?
@@AdventureRocks I was wrong about the standard tailgate not having the two holes at the top. I stopped by the Chevy dealership today, all 3/4 and 1 tons had them on their standard tailgates, the multi function tailgates I cannot say because there weren’t any. On the half tons, multi tailgate or not, none of them had the indentation and didn’t have holes. Also, the half ton work truck had a manual mechanical latch, whereas the 3/4 and 1 tons work trucks all had electric latches.
@@kevinw1287 Very interesting, thank you for update
I have a 23 rst 1500 and living in ms. Mine is doin this and the dealership said they are goin to replace it under my warranty because it's not on recall. How do I temporarily fix it like you said. It literally killed my battery over nigh last night. Unlatching and flashing lights at least once per minute
Does yours have an inline quick release harness at bottom of tailgate? Almost as if you were going to remove tailgate completely and needed to separate tailgate from rest of truck?
Yes it does. So I just unplug the harness and it will b a quick fix until it goes in the shop next week?
@@Brian-br2vk I think so...that should disable it.