Driving Scale & Growth in BFSI segment with Digital CX

Driving Scale & Growth in BFSI segment with Digital CX | Panel Discussion | Big BFSI Future Tech Show & Awards - India 2022.
Discussion Topics:
• Empower digital-first business approach through design thinking
• Data driven CX for delivering higher ROI
• AI-powered platforms automating relationship heavy private banking and asset management field
• Building a Virtual Workforce with RPA
• Prioritizing a seamless omnichannel customer experience
• Using chatbots as your ‘Financial Concierge’
• Building execution focused strategy by mapping end to end customer journey.
• leverage BNPL concept to improve customer experience and build positive sentiment
• Vitality of leveraging big data analytics to gain deep insights into the customer mindset.
Panelist:
• Prashant Thakkar, COOT, LIC Mutual Fund Asset Management Limited
• Vikram Arora, CIO, Future Generali India, Insurance Company
• Deepak Mittal, VP - Technology, Head of CRM Applications, ICICI Lombard General Insurance
Moderator:
• Nandkishore Purohit, CDTO, IIFL Securities

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About Big BFSI Future Tech Show
Big BFSI Future Tech Show & Awards is a thought-leadership-driven, business-focused initiative that provides a platform for tech leaders who are looking to explore and adopt new-age future-tech within their organization.
The show is hosting tech leaders from across India, who will meet, network, learn and engage with some of the world’s renowned technology thought-leaders, subject matter experts and technology innovators in a constructive, open-dialogue environment to find solutions for issues hindering their operations and services.