CRM - TAMIL VERSION - LITZ Tech

Customer Relationship Manager
CRM is a Customer Relationship Manager software that helps to improve customer service and internal process management. It relates to an entire business strategy. CRM software acts as a single platform for customer support activities and streamline your process, policy, finance and people. Our customised CRM also includes project management, attendance management, leave management, internal team communication like private messages, announcements, event declaration and timelines. This tool is agile-friendly.
Client Management:
Adds Client details and records client’s project along with payment details.
Ticket Management:
Clients can raise tickets for any technical support from the team for their respective project. Admin can add different types of ticket categories.Admin can also disable the
Client login/sign up.
Team Management:
Records & Maintains team member details. Team members are assigned to a project and role during creation. Admin can add roles assigning specific permissions.
Project Management
Records project details along with the project milestone dates based on sprint planning, file attachments, project tasks assigned to respective team members, timer to record the time spent on each project by each team member.
Finance Management
Records expense and payment details for corresponding projects. It also manages invoices billed to the clients. Admin can add different categories of expenses, taxes, payment methods.
Attendance Management:
Records in-time and out-time of team members through time card. This maintains the working hours of the team members.
Leave Management:
Allows the team members to apply leave. And Managers or high authorities can approve the leave. Admin can add different categories of leave.
Internal Communication:
Internal Communication in CRM includes timeline, events, notes, messages and announcements.
Timeline is a public dashboard where company employees can share posts and any common company updates.
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