What is CRM? | A guide to CRM software by Zoho CRM

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  • Опубліковано 29 гру 2024

КОМЕНТАРІ • 144

  • @rosemaryrieger6676
    @rosemaryrieger6676 3 роки тому +159

    I was not paid to comment and I’m literally gonna use this for job interviews, just saying, this is easy to recall and has solid interview points to use later. Plus it’s a short video which is always a bonus

  • @nabeelgrw
    @nabeelgrw 2 місяці тому

    The best CRM introduction video. best of luck. I am gonna follow your channel as well.

  • @TheRepain
    @TheRepain 3 роки тому +12

    explanation starts at 1:15

  • @thomasmcmellin3
    @thomasmcmellin3 8 років тому +42

    One important part of the video discusses “qualifying” your customer. This is a very important step, without it you can waste your time, the potential customers time, and it could ensure that they will never become a customer. If you are selling a product that way over the potential customers budget then you are wasting your time and there time. Or if you are trying to sell them a product that will help them with something they do not feel is important, you are wasting time. During your initial communication with the potential customer you need to find out what kind of budget is available and what is important to them. If your products are not a good fit for them but you make a good impression, they may one day be a client or they may be able to refer you to someone that the product would work better for.

    • @aclue3583
      @aclue3583 7 років тому

      Thomas McMellin ً. حجج

    • @Alpha-Scythe23
      @Alpha-Scythe23 3 роки тому

      Absolutely correct, customers wasting your time because they wanna be cheap saves you both a headache.

  • @Mastersolve
    @Mastersolve 5 років тому +20

    This is a very clear and concise video for beginners to CRMs. Thanks for sharing!

  • @pogosecurityllc1075
    @pogosecurityllc1075 2 роки тому +3

    I use mainly CRM RUNNER as my CRM for field service business. but thank you for the explainer, its important to understand what CRM actually is!

  • @SamuelBadewa
    @SamuelBadewa Рік тому

    Now I know the true meaning of the word CRM; am happy to be here; I look forward to more opportunities in the ARPRO Academy.

  • @italiagorino6358
    @italiagorino6358 3 роки тому +2

    This is a very important part of any sales..

  • @imranahmed760
    @imranahmed760 4 роки тому +3

    simple, informative way of understanding CRM

  • @Imagine99997
    @Imagine99997 4 роки тому +10

    Nice content. Already old video but still on point!!!

  • @kartik.b9706
    @kartik.b9706 3 роки тому +2

    thankyou it helped me in recalling CRM as I was trying to brush up the topic .

  • @tamistelfox
    @tamistelfox 2 роки тому

    Very informative video in a short amount of time. Easy to understand. Pictures and diagrams were also very helpful. Thanks for sharing!

  • @victorfernandez2505
    @victorfernandez2505 3 роки тому

    It helped me to understand crm better than notes!

  • @vladad2109
    @vladad2109 Рік тому

    Thanks a lot for the video! Even if I already use a CRM, it's always interesting to learn something new about software ;) A very simple but useful guide for any CRM. I tried Zoho, but then switched to Flowlu because it's more user-friendly and suitable for my case. Also, it's more affordable and has all modules at once, but still, even for Flowlu this guide is good. Thanks again!

  • @funquizzes36
    @funquizzes36 2 роки тому

    New Subscriber from Philippines

  • @B2Bwhiteboard
    @B2Bwhiteboard 3 роки тому +1

    Informative video thank you 😀

  • @theirbodiesnotours
    @theirbodiesnotours 2 роки тому

    Wow excellent explanation

  • @sumayyaali7394
    @sumayyaali7394 2 роки тому +2

    really helpful 🥰

  • @alexiadelbos3541
    @alexiadelbos3541 2 роки тому +1

    Hi! Would it be possible to get the english transcription? I can see the one in german but I couldn't change it to English... Thnaks!

    • @nexen1041
      @nexen1041 2 роки тому

      While watching this video, press on the three dots on the top right corner. List of choices will pop up from the bottom of mobile screen. Choose the caption option and change the language as u wish.. ✌️

  • @solinphoy5256
    @solinphoy5256 2 роки тому

    So well of showing these information 💖

  • @curiocity4642
    @curiocity4642 3 роки тому +1

    Nice explanation !

  • @gjeraq
    @gjeraq 4 роки тому +5

    @Zoho Do you draw the pictures yourself?

    • @pranavmahapatra
      @pranavmahapatra 3 роки тому

      It can be done with a software called videoscribe

  • @hansikabansal1736
    @hansikabansal1736 4 роки тому +8

    Thanks for explaining it so well. :)

  • @Emptiness771
    @Emptiness771 Рік тому

    I'm interested in this kind of system for capstone project

    • @Apna_Bhai1275
      @Apna_Bhai1275 Рік тому

      ua-cam.com/video/D_AoS32ncEg/v-deo.html

  • @Nicole-is-global
    @Nicole-is-global 3 роки тому +3

    GREAT EXPLANATION 👍

  • @diamondkieti
    @diamondkieti 3 роки тому +3

    Thank you for this video. Everything neatly summed up.

  • @PipelinerCRM
    @PipelinerCRM 4 роки тому +10

    The pipeline CRM application is proficient in managing your leads and you can easily track sales and manage your work. You can focus on customer satisfaction instead of managing sales because CRM gives you much better data organization.

    • @thespicyspicey
      @thespicyspicey 3 роки тому +1

      It's funny to see that you're advertising your company here.
      I think this gesture proves that which CRM is the one to bet.

  • @WorldOfJD
    @WorldOfJD 7 років тому +26

    This video could have been grounded more with examples of CRMs and how specifically it achieves the claims set out in this video.

  • @VeenaProERPSolution
    @VeenaProERPSolution 4 роки тому +5

    Good information. Thank you for sharing👌

  • @Forhindhudharma
    @Forhindhudharma 2 роки тому

    Can you please tell me what is CTL stands for? In my work area there two tools, which is CRM and CTL.

  • @sunandapavan2647
    @sunandapavan2647 4 роки тому

    if we join job on CRM is there any growth forther r better to go alternate

  • @farhatimtiaz6801
    @farhatimtiaz6801 2 роки тому

    Can.I.link my website newsletter to zoho crm ?

  • @shanawarrehman786
    @shanawarrehman786 4 роки тому +2

    Great video boss.. Thanks ..

  • @erpyazilim
    @erpyazilim Рік тому

    Good Luck ERPIS ERP and MES-IOT Solutions

  • @MNJLLC
    @MNJLLC 3 роки тому +1

    Thanks for the great information!

  • @zeus433
    @zeus433 3 роки тому +1

    3:42 When did 67% and 56% all of a sudden become impressive return rates? thats like 3 and 2.5 star rating over 5. Not great.

  • @chikaonwuegbusi9379
    @chikaonwuegbusi9379 3 роки тому

    Nice job

  • @chuckofalltrades
    @chuckofalltrades 5 років тому +6

    Pretty useful. Thank you.

  • @syedkadhar
    @syedkadhar 8 років тому +11

    Really I thank you for this video I got the info what I need........

  • @Scotchbonnett
    @Scotchbonnett 3 роки тому

    This is brilliant ! Thank you.

  • @akaaccount
    @akaaccount 3 роки тому +1

    Great summary, but only 56% say that having a CRM improved customer relationships? That's pretty low considering the cost of a CRM, and I would assume that respondents were biased to respond positively to the survey by the amount of money and time they put into their CRM...

  • @ghislainemontfort9026
    @ghislainemontfort9026 4 роки тому

    good information for better results and self trusting

  • @andekishore8858
    @andekishore8858 4 роки тому +1

    thanks for ur valuable speech

  • @cleint9605
    @cleint9605 3 роки тому +3

    Lovely, thank you

  • @nathanraymond7525
    @nathanraymond7525 5 років тому +14

    Thank you for this!! I hope I can help you by helping myself!

  • @darshpaliya1347
    @darshpaliya1347 3 роки тому

    How much for CRM in India?

  • @MrFuzzyscreen
    @MrFuzzyscreen 3 роки тому +1

    helpful, thank you for sharing!

  • @NoobWithaaGun
    @NoobWithaaGun 6 років тому +1

    I have a different question. How does some make a video like this one? Which software is being used? Thanks in advance.

    • @speedyboy9988
      @speedyboy9988 6 років тому +1

      Videoscribe is use to make such videos..

    • @rajjain6014
      @rajjain6014 6 років тому

      Is VideoShare free to use or chargeable?

  • @HengPAL
    @HengPAL 4 роки тому +1

    Great to see your share. It is really useful.

  • @karthigeyanv6779
    @karthigeyanv6779 3 роки тому

    I want to join Zoho

  • @Shawnmyrelle
    @Shawnmyrelle 2 роки тому

    THANK YOU!!!!

    • @Apna_Bhai1275
      @Apna_Bhai1275 Рік тому

      ua-cam.com/video/D_AoS32ncEg/v-deo.html

  • @nkosinathisitholejobe551
    @nkosinathisitholejobe551 2 роки тому

    This is amazing.

  • @eliyartursun
    @eliyartursun 3 роки тому +1

    Perfect explanation, thank you!

  • @eiliyaheyamjiang7858
    @eiliyaheyamjiang7858 4 роки тому +1

    I was application Loans international financial wordwild on zoho
    The zoho need fees Payment for laons?

  • @nickperet9195
    @nickperet9195 2 роки тому

    I loved Zoho CRM, but the transition to Zoho One has been a disaster. We have had access problems to all the applications. I upgraded to premium support and then upgraded to the Zoho Creator Professional package on top of that. It's been 20+ hours over two weeks without a resolution. I just made a free trial account with a different email and have access to everything I need right away. This is the worst customer experience I have ever had with a software company - and I am pretty sure their product is great if you get to use it!

    • @Apna_Bhai1275
      @Apna_Bhai1275 Рік тому

      ua-cam.com/video/D_AoS32ncEg/v-deo.html

  • @altmediapost
    @altmediapost 4 роки тому +2

    80% of small businesses do not use a CRM. You lose revenue when using spreadsheets and sticky notes to manage relationships with customers. Do not neglect a competitive advantage, sign up for Axiom CRM, a simple to use CRM for small business that won’t break the bank. #CRM #smallbusiness #smb #sales www.axiomworkspace.com

  • @hippopotomonstrosesquipped8362
    @hippopotomonstrosesquipped8362 3 роки тому +3

    I can't imagine how much this guy's hand is aching from all the drawing he does in every vid...

  • @adilakhtar007
    @adilakhtar007 4 роки тому +1

    Amazing 🔥❤️

  • @Lhoyte1
    @Lhoyte1 3 роки тому

    0:55 starts

  • @riponhosen6473
    @riponhosen6473 4 роки тому

    Very good

  • @notrhuwa4297
    @notrhuwa4297 4 роки тому +11

    how did this show up in my recommended

    • @green_universe
      @green_universe 4 роки тому +2

      The algorithm is predicting you will soon be starting small business then grow thus needing this service.

  • @mhn147
    @mhn147 3 роки тому

    Thanks!

  • @haruntuhin226
    @haruntuhin226 8 років тому

    Nice video

  • @phantasm1c699
    @phantasm1c699 3 роки тому +71

    lol u can tell everyone here was either paid to have all the nice comments or work for zoho

  • @manojravichandran9737
    @manojravichandran9737 3 роки тому

    Nice

  • @Dragon34th
    @Dragon34th 5 років тому +2

    It's the acronym for crime. Criminal Rehabilitation Management.

  • @mdpalash2213
    @mdpalash2213 2 роки тому

    good

  • @blackl1steddrums
    @blackl1steddrums 4 роки тому

    He’s not actually drawing the pictures

  • @angelkayla2843
    @angelkayla2843 3 роки тому +1

    IN THE USA CUSTOMER SERVICE IS CRAP . THEY ARE FAST AT CHARGING YOU BUT GIVING YOU QUALITY IS BAD. THEY ARE SO QUICK TO CHARGE PENALTIES AND RESTORATION FEES . PEOPLE LIKE TO MAKE THE OWNERS OF COMPANIES RICH INSTEAD OF HELPING PEOPLE

  • @blue4744
    @blue4744 2 роки тому

    Waste of time still no clue what crm is, this video was just want good business??? Well then my friend just implement crm 👍
    But what is crm welll my friend 👀 its crm wow learned so much

  • @cooperkuppsburner5783
    @cooperkuppsburner5783 4 роки тому +3

    They have Rick and we wan’t him back!

  • @igu642
    @igu642 Рік тому

    ❤❤

  • @steveneubeck3768
    @steveneubeck3768 4 роки тому +1

    I am retired and when working hadd no knowledge of business and could c are less.

  • @sfkmtb9324
    @sfkmtb9324 4 роки тому

    Highly suggest checking out Clear C2, Inc. Not just another vendor but CRM Partner that molds and customizes there in house, developed platform called C2CRM and is directly supported in house. On-Prem or Cloud based they do both and there CRM supports SMB to Enterprise level customers with out the Enterprises pricing and they don't nickel and dime you. Thy the 30 day demo and give them a call.
    www.clearc2.com

    • @PJchecky
      @PJchecky 2 роки тому

      Don't waste your time with these guys. They make it look like they charge 35 bucks a month but actually have a 370 dollar minimum!

  • @AJAY-vs6yy
    @AJAY-vs6yy 4 роки тому +1

    CRM is a bigger group in the walking dead😊

  • @cdev-kz3lj
    @cdev-kz3lj 3 роки тому

    did he really draw and color everything in the video though? my hand hurts just watching it 😩

  • @eltoroluckypatientzero1355
    @eltoroluckypatientzero1355 3 роки тому

    I see a The Walking Dead fan, cool

  • @matthewlo55
    @matthewlo55 4 роки тому +1

    Civic Republic Military

  • @RedlegsBluelegs
    @RedlegsBluelegs 4 роки тому +1

    "It's not a tactic, it's a strategy" Those are synonyms.

  • @aadilrashid5051
    @aadilrashid5051 2 роки тому

    nowhere does he actually tell u about crm software, he just gives u its pros

  • @tariqikramkhan
    @tariqikramkhan 3 роки тому

    First Minute and 30 secs are a waste of time. Could save 25% of our time.

  • @andreas_triant
    @andreas_triant 2 роки тому

    This hand animation is so distracting I can't focus at all 😶

  • @dreamzzz-_-3675
    @dreamzzz-_-3675 4 роки тому +6

    The walking dead!

  • @ཕུནརབ
    @ཕུནརབ 2 роки тому

    Ok

  • @gonzalomurillo8713
    @gonzalomurillo8713 4 роки тому

    TRADUCCION ORAL O BAJAR VIDEO

  • @kagodoemmanuel9117
    @kagodoemmanuel9117 4 роки тому

    Join kagodo foundation

  • @mohamedmanzoor3489
    @mohamedmanzoor3489 3 роки тому

    இத கொஞ்சம் தமிழா எஸ்பிளான் பண்ணுங்க. இல்லனா தமிழ் லிங்க் அனுப்புங்க

  • @alexalvarez7738
    @alexalvarez7738 2 роки тому

    What is CRM? Civic Republic Military haha

    • @Apna_Bhai1275
      @Apna_Bhai1275 Рік тому

      ua-cam.com/video/D_AoS32ncEg/v-deo.html

  • @ronopatrick7104
    @ronopatrick7104 3 роки тому

    Too shallow

  • @nickperet9195
    @nickperet9195 2 роки тому

    Customer service will lie and waste your time

  • @jacquesgrove7009
    @jacquesgrove7009 5 років тому

    What is CRM? Nothing that Zoho ever came up with.

  • @RAZERLION
    @RAZERLION 4 роки тому +2

    WALKING DEAD

  • @محمدأحمد-ر4ص8م
    @محمدأحمد-ر4ص8م 3 роки тому

    احذف أو احذفو هذا الفيديو