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New Traeger Timberline - an issue everyone is having and a fix
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- Опубліковано 8 сер 2024
- When I was having my problem I got on UA-cam and couldn’t find anyone who made a video about this problem, so I thought I would do a public service and put the problem and the fix out there. There’s also a few other little problems I’ve noted in here. 
thanks for the video, I have been considering adding this to my outdoor cooking appliances but i will stick to the weber kettle. Never fails to make great food and has no issues for a great price.
I have this same grill and had the same issues. The computer was totally screwy and then suddenly it wasn’t. I have the same smoke leaks but they don’t really bother me all that much. I feel the same about their customer service, it’s really good!
One other thing worth noting is that this grill DOES NOT work in the rain. We had a mild rain while I was cooking and the pellets get wet very easily. They gummed up the auger and it was a doozie to clean up.
Def some issues at its price point but overall I do like it a lot. Pellet grills are a little temperamental and need a lot of cleaning lol
I’ve been on the fence about grabbing one. For the price the build quality issues shouldn’t be there. Software is software but if you’re going to price yourself as a premium product this thing should not have any leaks
I agree, these types of smoke leaks shouldn’t be happening. What sucks is like the traeger in a lot of other ways.
The smoke leaks are seriously shocking. I still haven't got my grill up and going because the entire control panel fried before I could even get through set-up, but the fact it leaks smoke is even more insane.
Have you considered the Yoder brand or even Lone Star pellet smoker?
Do not buy TRAEGER. I have two that are junk and I wish I never bought one.
I had that problem with my Timberline XL it took forever to get over 250 and also had an error. I was having second thoughts lol but after the next cooked it worked totally fine it picked up heat really well. Now I'm a very satisfied customer
Thank you for sharing. I just purchased the new Ironwood XL which is like yours with a lot less features out of the box. I have not removed it from the pallet yet but am preparing myself for all the issues that come with Traeger for when I do. Think I may drink while doing it so I don't get too pissed about how much I spent and stupid issues haha.
I was worried after seeing some of the poor reviews and problems. I got mine yesterday. Set up went great. Seasoning went great. Wi-Fi setup was easy. Instructions said to pair Bluetooth probes during initial seasoning, but the probes had no charge and their instructions said charge for 4 hours before first use 🤷🏽♂️. The software update of 45 minutes after seasoning was frustrating since there did not seem to be an option to “Update software later”. Smoked 6 ribeyes, 6 filets and reverse seared them in cast iron pan and the results were very good. Looking forward to doing some slow cooking this weekend. So far I am pleased overall with it.
Not good to hear this for the price!
Disappointing that Traegers reaction wasn’t to just replace the whole grill as that one is clearly faulty for many reasons.
I had nothing but problems with my Traeger. After dealing with numerous issues and replacing nearly every component, I ditched it and bought a RecTeq 700 Bull. It’s ran flawlessly with zero issues and the build quality is superior to Traeger in every way.
I just bought one, not the XL, the LRG. Been having issues, 1 of the meater probes wouldn't connect (resolved but finicky) 2. App won't connect even though grill says online-this resulted in several troubleshooting steps to get reconnected and app working but this being my 2nd weekend cook since getting it and I'm having buyers remorse! At nearly 4k with accessories and it being Traeger's 2nd gen of the Timberline, you would think they would have all the bugs worked out for what they're charging! Another thing, I was trying to calibrate the wire probes, following the steps on pg. 24, and my grill doesn't give the option to "calibrate probes" as depicted in the manual! I called tech support and they said it "auto-calibrates" which in my opinion is an oxymoron. Anyways, sorry for the long comment.
I have been waiting to see if anyone posted all the problems this thing has. Bought mine 2 weeks ago from Home Depot because I knew I could return it if I had issues. Just felt I needed that security for $4,000 grill. First day, everything worked and set up perfectly. And yes, its a beautiful grill and smokes like a chimney. But after one week of cooking on it; started smoking a pork butt for 8 hours. Halfway through, I got a flame sensor error. Had to to shut the grill down and after talking with Traeger, an hour or two later we’re back and running. Of course I had to move my pork butt to my trusty PitBoss. Long story short, not only did it happen again, right after I prepped my wings to throw on there. Not only did it happen again, my temps started being 30% higher or lower than what I was set to. Needless to say, I was done, and kindly returned the $4,000 grill and the $400 in accessories (grill cover, folding table etc). The induction worked great, and the grill cooked great when it worked, but that’s just too much cash to be having all those issues. There’s just too many more solid pellet grills out there for a fraction of the price, and zero drama. No more Traeger for me.
Seems like you don't know what you're doing
For new grill owners of the new timberline XL (also known as gen 2) let me share my frustrations and experiences. My problems were as follows; grill would not pair the with the Bluetooth meat probes or the side burner and the app showed it was always offline; and then it would try and update software and get stuck in a downloading update state. Bottom line up front, it's currently working but took 4 days to 'self-fix' itself. When I first set it up it connected to my network without any problems and then went to a downloading updates screen which locked me out of doing anything else. After a day of nothing happening i turned the power off and rebooted it (push power button to off, unplug, turn button to on and wait 10 seconds, turn button to off, plug back in and turn button back on to power it up). The grill would show a screen and allow me to control functions until I backed out to the main menu at which time it would immediately go back to downloading updates and lock me out again. after allowing this to go on for hours (even overnight) and doing multiple reboots and reading everything I could find I discovered my display firmware was way out of date, but the other firmware was ok. I used their network connection app called 'RouteThis' (discussed at Traeger's support website) which showed I had a good connection w/o problem and then I finally called Traeger support on Sundary (they are open 7 days a week). He was unable to find any problems and escalated the ticket and said someone would get back to me in a couple of days. This morning (Tuesday) I checked the grill and discovered it no longer said updating software! I tried to connect the Bluetooth which previously wouldn't pair and now everything paired easily, and my app now was working and showed the grill was online. However the display firmware still shows it's on an older version so my guess is some other firmware just hadn't finished the install to hand it off back to the grill. I have no idea what changed but it appears this thing can take days to update itself the first time so if you are having similar problems and you have a strong network connection just leave it alone and be patient for 4 days and see if it works out. Also, there was lots of talk about how long it takes to heat up. I found after the pellets were in the chamber and it wasn't setting up for the first burn it would go to my 400 degrees seasoning setting just as fast as my propane grill does. I saw no slow heat up issues at all. My best guess is there was a firmware update that just didn't finish installing and it took a long time to resolve itself. i'm hoping it will see the display firmware still needs updating and do that too now that everything else seems to be working. I've been frustrated for the last couple days and lost faith in this grill, but now it seems to be doing everything I expected it to do and i'm having high hopes again. I share this so you start the process knowing it could take days for the software to update so you too don't get frustrated thinking your grill is broken.
I had the same high temp issue. I tried the suggest remedy in this post and it worked fine. It takes some time to do; however, now works perfectly.
I've had the same issue. What did you do to fix?
Got mine a week ago. (Timerline XL) started up and boom code 0027. after some messuring with a multimeter i figure out that the hot rod was dead.... good start...
I had the same problem with the XL, I shut it down and started it back up and it downloaded and installed a new firmware update and that resolved the issue
Hey, maybe a stupid question but did you start the grill with the lid open? I was having issues with my timberline 850 getting up to temperature and when I called Traeger they asked if the top was open or closed when I started it. Evidently they have to be closed when starting. I starting assuring that it was closed from then on out and never had another problem.
I bought a Timberline 1300 a bunch of years back. It ran “fine” and had occasional heating issues, but the build quality wasn’t what you’d expect out of a $2200 grill. It’s competitors at that price point we’re more solid. Larger less finicky igniters, more stainless, more heavy duty, more features…. And ultimately less issues. (flare up issues with the 1300, and…. A paper thin drip pan that melts during flare ups and is always out of stock) Recteq in particular seems to beat Traeger at every price point. I was a Traeger customer once, but after operating in greener pastures for a while, I’m not coming back.
Lolol Flare ups are user error... next tine clean your grill
@@christopherranieriranieri9870 ::Looks at his Yoder YS640s:: “What flare ups?” - shrug
@Crashtian Guess you learned how to clean your grill.. I have a Timberline 1300 use it 4 days a week Never had a flare-up.. also clean it every 20 hours as the book says... IDIOT
for the MONEY it should be better. I am actually getting one of these soon as my dream smoker. but I hope that shit is solid now a year later. Thank you . for this!
These grill/smokers are very expensive for their quality. I’ve had a lot of problems with mine, I’m afraid to rely on it when we have parties and get togethers. I’ve thrown lots of parts in it and it has not been neglected at all. Temp swings are all over the place on low settings and overheated numerous times.
Trust me buy a recteq. Went through three Traegers. Had the same issue with all of them.
To add to the issues list, mine over temps when I go from low temps like 250, 300, or even 375 to temp to 450 or above. It’s like the temperature response on the display doesn’t react fast enough and it over temps because the burn pot is filling faster than it should.
Glad I came across this. I was going to buy one but I think I'll just with a req teq
Please Read This Before You Buy
Dude, finally someone posted the issues. I have the Timberline XL version and my leaks around the door too. I figured, once it gunks up it would seal off the leaks. I didn’t get the seasoning help on start up either but I was able to do it manually. My biggest issue I had was on Saturday the day before Mother’s Day i was smoking a brisket for 8 hours over night, I took the brisket off and wrapped it. Put brisket back on and when I went to use the meater probe it wouldn’t connect to the grill. So I did forget the Bluetooth device and was going to reprogram and poof, screen died and everything shut off. I was on the phone with traeger for 3 hours and finally they gave up and said motherboard is fried. They are sending me a new one now. I finished brisket off in the oven and it ended up being amazing. Biggest issue is I have a 4500$ paper weight on my back patio with plans to have a pool party this Saturday for another cook. I’m so disappointed in Traeger. One more gripe, the doors aren’t level and they rub. I’ve tried all the adjustments and I still can’t get them straight. I’m trying to be patient and I hope this is the only motherboard that I’ll need to replace. Btw the induction cooktop is awesome. Meater probes sometimes connect, sometimes they don’t. Also I got a flame sensor issue the day before this thing died. Other than that, when you first hook it up to your WiFi, it took me 3 hours of failure until it finally hooked up and then another 2 hours of updates. Don’t think you’ll cook the same day you get this home. I’m going to follow this to answer any other questions people might have. I’m also posting this to every review on YT
Forgot to mention, I sold my 3000$ pitts and spitts maverick 1250 for this. I never had one issue.
Great comments. Brilliant on saving the brisket, well done. What do you cook at for an 8 hour cook? 275?
I would be pretty pissed. I have some large beef ribs I’ll do for 8 hours this weekend, man o man I hope that doesn’t happen, but I know there’s a chance.
@@onmatters3112 I smoked at 185 fat cap up with super smoke on. Regardless of internal temp I usually pull brisket after 8-9 hours. Wrap with butcher paper and bump temp to 250 if I have 8-9 more hours before I serve, given a 3 hour rest in cooler as part of that. If you are running out of time, finish at 275 but always rest for minimum of 3 hours.
My new recipe is meat church holy cow completely covering brisket, with holy gospel for color. Like 2 to 1 application. Then I add a light coat of killer hogs TX run for thicker chunks of pepper. I’m telling ya, it was a great brisket.
So 185 super smoke and put brisket on around 10:30ish, pull brisket and wrap around 7-7:30 am. Bump temp to 250 usually finishes around 1-2 pm, but i look for internal temp around 198-200 rest in cooler and ready to slice around 6 pm.
Alright I’m trying it. I use holy gospel. But I usually go 225 for 12-14 hours. I like yours. I’m trying it. How’s the bark?
@@onmatters3112 the bark is awesome. The 225 method is fine. I feel slower cook allows more smoke absorption. Who knows. As long as you like it and your guest like it, that’s all that matters.
you sold your Pitts and Spitts to get this!????
Ya for the price and warranty I’d want a new 1 asap lol
I just bought the timberline xl an had ignition error the next day I started tight up, but now the wifi can not connect to with my phone am the grill I even bought a wifi extender but still not working
Bought a new ironwood xl few months ago. I've noticed it will go 60 degrees higher than desired. That can screw up an expensive piece of meat. Not to mention the Treager price tag.
Have problems with mine is set for 350 and it's only running 300.
I ended up purchasing one, had a couple small smoke leaks but not the end of the world. Had a software update during the burn in which then restarted the unit in the middle of the seasoning. I did another season this morning and she’s working great. There is definitely going to be a trade off in quality vs some other similarly priced brands but aesthetically there isn’t anything as nice in my opinion.
Some of the leaks don’t bother me and I appreciate how Traeger stands behind the product pretty well. I’ve had a few and have always had good customer service.
@@onmatters3112 they’re great to deal with after the fact
@@onmatters3112 I'm hearing just the opposite from retailers. Several retailers here in the DFW area have quit carrying Trager and carrying Green Mountain Grill. GMG does have a great reputation for customer service.
@@gosman949 green mountains customer service sucks. Some of the poorest I’ve ever dealt with.
@@MrBdogg317 that is a big negative!
Wow so many issues. Thanks for being Guinea pigs to all of you that have bought the first off product. Later versions will get better, and then that will be the time to buy!
Nice video. How's it running after 6 months?
I have had so much trouble with my Timberline XL with flame out sensor replaced twice, then the motherboard and nothing worked kept getting the flame out sensor error. Then Traeger switch me out with a new Timberline XL grill only to get the same problem again. Now waiting on a flame sensor for this second new Timberline XL grill but nothing have been shipped out it's been going on two weeks and every time I call I have to wait countless hours just to get through. I am so frustrated with this new Timberline XL grill and wanting them to just give my money back. NOTE: THIS IS TIMBERLINE XL #2
I have a new Timberline XL less than two months and I having all types of trouble with the fire sensor, then the mother board and the sad thing about the situation NOBODY at Traeger seem to care. I have to wait on a area tech guy to come out base on his schedule it taken several days before anyone to come out to fix the problem. I paid too much money for this grill to be having major issues so soon. are anoybody else out there having issues with this grill for what I heard not too many people know much about this grill yet so SAD Traeger
I just spent a little more and bought a Yoder.
Sorry for hijacking this but I figured I finish this off. After 3 hours of replacing the motherboard, come to find out, that wasn’t the problem. We think it’s the controller and right now there isn’t a way to replace just the controller on this new traeger. Now, the tech is getting with her supervisor to find out what the next step is. I’m calling the place I bought it from to see if I can do a return for a new grill. Wanted to add that the two techs I dealt with have been fantastic and very helpful just couldn’t get the job done.
You’re not hijacking, we need to get everyone’s experience out there. We might be able to fix a few things
Swapped the Timberline xl under warranty yesterday. Didn’t take near as long to hook up to wifi and get probes programmed. The first pit took forever. Also, the seasoning option popped up and i was able to perform it. when I fired the original pit up, this option never showed up.
Lastly, there weren’t any updates on the new pit. The original kept updating.
Cooked chicken legs tonight and it worked great. Took a couple weeks but Traeger made it right.
Mine will not turn on and I just got it
At almost $4000, there should not be this many issues. My Rec Tec has been awesome,,
Was always worried about how the Traegers where built.
Hey, I see this review and comments are a few months old. Has any of this been addressed?
Buy a Rec Tec!!!! The quality is amazing and best of all on my rec tec 590 There hasn’t been more than a few degree fluctuation in temperature verified with two separate temp probes, and oh yeah haven’t had to spend a single minute on the phone with customer support to fix any issues, as I haven’t had any!
I just bought the Traeger Timberline, I have had it for almost 3 weeks and I have only been able to use it once. The lid had a huge dent and the heat wouldn't go over 220. Traeger sent me a new lid that I had to install myself. Now I installed the lid and the fire ignitor is not working. Called Traeger again and spent hours on the phone running tests. They determined I needed a new ignitor kit and sending me one to install. This is VERY disappointing, you spend over $3000.00 for a grill that can't be used.
Update to my traeger motherboard problem. Last Saturday they told me that 24-48 hours later they’d mail me a new mother board. I called Wednesday to check and they said it would ship Thursday, well, Thursday has come and gone. I’m really shocked that they wouldn’t have jumped all over this. Or, maybe I just have the only one that has the problem and they don’t care if one guy is pissed
You’re not alone!
Wow, that’s crazy to have all those issues on such an expensive pellet grill…that sucks.
You ain’t lying.
@@onmatters3112, I just subbed! Good luck on your channel! I’m making some changes to my channel and hopefully I’ll be up and running soon! Take care and smoke on, brother!
Did your fix make it not cost 18 thousand dollars?
I had nothing but problems with my XL. Weeks of dealing with Traeger support trying to find a fix. Ended up returning it. Had constant inconsistencies with temperatures and sudden (drastic) temp changes. Ruined many cooks. Sounds like you had the same problem with me. And they told me to run it for 3-4 hours. Didn’t fix it. There’s a whole thread online with people having the same problem. At 3700 bucks, I was not willing to accept anything but perfection. Traeger at one point told me “bare with us and the inevitable bugs.” Lol. That was it for me. I didn’t have seem problems but that’s total BS. SMH.
the consumer should not have to be the guinea pig for a company's products.
Where's the thread you talk about? I'd like to see it.
As much as that cost shouldn’t have any leaks.
over priced. spend that much money should have any issues. but you did a great video on the fix nice job
Incredibly HUGE statement when you say "everyone". If Everyone was having this issue it would no longer be manufactured.
Thanks for the honest feedback, based on what you said at the end, is there another smoker or grill you would have gotten instead?
Tough question. There’s a bunch of others and they’re probably as good-Weber versions 2, recteq, etc are probably just as good, but I’ve never owned them. I’ve had an ironwood, timberline 1300, and this one, and the consistency inside the pit is really good. I think ironwood might be the best bang for the buck. But I’m gonna have to think before a final answer.
@@onmatters3112 thanks for the reply! The ability to sear is what has me interested but I can sear on a Weber smokfire for like 3k less ..but will it catch on fire lol
Haha.
The searing is actually really nice. There’s lots of ways to skin that cat. You could run inside to kitchen burners, but it is nice to have it there.
@@onmatters3112 I have the Timberline 850. I think they've dropped that generation of Timberline all together. I agree with you that the Ironwood is the best option in the line up at this time. The new Timberlines are 3x the price. I already have the Meater probes and the Thermoworks Signals which are both bluetooth and a portable butane burner if I need something on the side.
If I were to get something different, I'd probably go with the Lone Star Pellet Grill. They're made in the US, even the electronics and they are built like a tank.
@@tedz. The LSP will take four months to get! But I worry about the customer service of a small company.
My board on my Timberline XL died while going through the setup process as well. It was producing more of an electronic smell and was incredbily hot during the seasoning rather than rolling smoke out of the back vent. The panel shut off during the seasoning. I was initially able to get it back on and it kicked right back into the seasoning set-up. After the seasoning set-up was complete I was attempting to pair the meter probes and after a few failed messages the entire panel shut off. I spent the next 3 hours on the phone with Traeger troubleshooting and trying a factory reset. They ultimately determined that the entire hopper and panel required replacement and mailed parts. A certified traeger repairman is supposed to come tomorrow and replace the part. Not overly enthusiased with spending that kind of money and after weeks I still haven't cooked a thing.
I have that problem on my prior generation timberline.
Did it get fixed?
@@onmatters3112 I have not done it yet since i just learned about it today. Will be interesting. Not sure if the unit has the learning ability of the new one. This one is only 1 year old but they sure made a big upgrade after I bought it.
I returned mine. A piece of junk for $3700 + dollars. Not willing to have to deal with issues for a grill at this price point.
I had issues too. None of the leaks, but mine wouldn’t get above 140. I had to take it apart and the part that held the pellets was a little bent from factory and let some pellets drop onto the bottom. The tolerance for that lip where the auger meets the fire pot is very slim.
Also, it would not connect to my wifi and would tell me it was too weak, when I have fiver and it was 12 feet away. I had to get a whole new router just for the Traeger connected to the same router it said was weak.
Overall, cool now that it works, but really bad for early adopters.
So update. I did get one of these 2 days ago.
Poor quality. Traeger went downhill with these new grills. I purchased a pro 575 had temperature issues with that they couldn’t fix. Took it back and got another one at Home Depot. Had the same issues. Asked for my money back. Instead they sent me an Ironwood 650. Had temp issues with that also. Finally got my money back and bought a Recteq. I’ve had zero issues with the recteq. The Traeger quality is not there anymore. They are selling grills that don’t work.
wawaweewah this really turns me off buying one considering the price!
Sorry guys. Just don't get why you'd drop that much money on a Traeger. Yoder, Spits and Pitts. Lonestar Grillz. Good luck though. Thanks for the video!!
Add the Kando Champ to your list. It beats all of the above IMHO.
I've done before buying a pellet grill. Mop pit boss is better quality and not just a name
get a recteq and be happy with the product.
Great Job From a $3500 Grill Junk. I will Stay with my $479 Dollar Zgrill and 300 Dollar Muxall Upgrade and I can do all the Cooks your $3500 Grill will Do.
the real problem is these are over $3000…. ridicules!!!
This is a very scary video, because I just ordered the timberline xl and paid almost $4500 incl tax and a cover. I better not have to call tech support about anything! Seal leaks, leaks in steel seams, wtf!
Now that you have it, did you have issues?
@@Be4givN I have had no major problems. There have been a couple of automatic firmware downloads. There is one issue that is bothersome, the WiFi signal is “poor”, even though my router is only 30feet away. It causes my grill to go offline occasionally and it makes the downloads very slow. I am happy with it so far.
@@MaximusSuperiorus Thanks for replying. I showed my husband a bunch of UA-cam videos yesterday and he seemed excited to get one... we're waiting for a sale. We have a bunch of friends that have Traegers and they all love theirs.
@@Be4givN This is a good product, but I think they are working out some technical issues. My advice now is to wait about a year and buy one that you know is newly manufactured then. Because it is a new product, I don’t think it will go “on sale” anytime soon, but you may be able to negotiate with a dealer. There are Traeger models well under $1000 if you are anxious.
@@MaximusSuperiorus Thanks for the advice.
Seems like too much money to have so many issues
Buy a yoder made in America!
yea no thanks.. not for that type of money. my 575 pro from 4 years ago does just fine and was less then a thousand.
wow- this is not something id be happy with for a freaking $4,000 smoker... I highly doubt there are these issues on a Yoder.
Looks like traeger is cutting costs and corners now. There’s sooooo many better pellet smokers out there for the same price if not cheaper with the same features.
I love Traeger as a company and their products but boy, are they a little tone deaf releasing this overprice pellet grill during a recession and hyper-inflation. We may even be on the verge of a potential global food shortage; why in the hell would they release a $3800 pellet right now? Gas prices are almost 5 dollars in Oklahoma… Oklahoma!!! If you’re making at least $150000 a year, then dropping $3800 on a new Traeger shouldn’t be a big deal. If you’re making under that the would just save my money or buy a less expensive pellet grill. Right now everyone should be cutting back on their spending, saving their money and stocking food. This new pellet grill is nice but shouldn’t be seriously considered for the common working folk (just my opinion).
It’s made in China!