Opening Keynote | Suraj Kika, CEO of Jadu

Presented by Suraj Kika, CEO of Jadu.
In this keynote session from Jadu Academy in Birmingham, we explore the cultural shift required for successful adoption of Generative AI in organisations. Generative AI has the potential to revolutionise public services, but it is also an expensive technology to get wrong. This keynote delves into the importance of fostering a culture of experimentation and learning to fully harness AI’s capabilities.
The session introduces The Digital Layer, Jadu’s framework for building an AI-ready organisation. Comprising three layers-the Backend Layer, Customer Layer, and Product Layer-this structure supports organisations in creating seamless, accessible, and AI-enabled services. By connecting back-office systems to customer-facing solutions, the Digital Layer enables more efficient, real-time service delivery, making organisations truly AI-ready.
We also announce the launch of Jadu Consulting, a new service aimed at guiding organisations through the AI transformation journey. With support in digital strategy, service design, and change management, Jadu Consulting is helping clients like West Northamptonshire Council and London Borough of Camden implement AI-driven processes and improve service delivery.
Join us as we explore the path to meaningful AI adoption and the essential role of culture in leveraging this transformative technology.