Well done and a great result. We purchased a 2018 Iveco based motorhome with a noisy diff at the beginning of this year, 2024. It was well out of warranty but it had only traveled 40,000 km. After doing some research I found out it was a common problem around the world and it was a recall issue in some countries. I wrote a polite email to Iveco Australia detailing the issue and the fact that it was a known problem around the world and asked them if Iveco would “help out” with the repairs. I was hoping they might cover the cost of the parts OR labour but to our surprise they covered the whole cost of the repairs. In the end they tried three times to get the diff right and eventually had to replace every part in the diff including a new crown wheel and pinion. The total cost to Iveco was $9000 so we are very grateful to them and of course the diff is now quiet. Like you, I was very polite and just stated the facts. No complaining and no criticising. I also believe this approach helped to get Iveco to cover the cost. Merry Christmas and we’re looking forward to your videos again in 2025. Cheers, Stuart and Leanne from a very warm Australia.
just reading your letter and our company bought 3 iveco daily vans 72 plate 2 trouble free the other had 3 differentials in 6 months or about that time the last one being a complete new axle never been a problem since believe its got 26 thou miles on it now mines 48 thou and never been any trouble and the other ones been just as good but good polite talking to our dealer got a genuine response
Vmax of my Series One increases from 45 to 60 mph in summer mode with the roof removed as my mechanical sympathy allows it to go faster before I think it will explode.
You made the 1st time ever warranty claim in Germany in a diplomatic manner. That is why the dealer was left with no choice to grant it under warranty. Good job! Best wishes for the new year 2025!
Sadly to say it’s not about being diplomatic, it’s is a very known fault even confirmed via JLR - Topixs (technical reference repairs library and other information to main dealers and independent repairs) and recalls within the UK, it was only a matter of time before it was picked up in Germany and now can be found on the German Topix found on the service campaign, in other words a in house recall, a free repair. Call it out for what is…….., JLR being thinking they are Teflon well not in this case.
This series will need an update in 2027 or so when the Bundesministerium für Digitales und Verkehr responds for more information on this issue. Excellent work guys. You probably saved a life.
Fair play to Land Rover for repairing a car outside of warranty. It sounds like they were professional and looked after you well. A very happy new year to you both and your family….
Morning Vera & Christian thanks so much for the videos in 2024 it’s the highlight of a Sunday morning for me in the UK loved the all the humour and LR expertise with a few OMG’s thrown is great viewing. I’m an LR owner with two RRS a 2014 & 2018 and yes they have their quirks and faults but love them, my niece has a Velar with the ingenium 180 engine which has just blown a turbo and wrecked the engine and LR have declined to repair she is now faced with £15K repair bill for a known issue with the engines.
Yet another brilliant video. A perfect and honest talk from Christian explaining how he took on a big company with the facts in a measured and calm approach. I’ve even got the wife to watch your videos with me!
Christian and Vera, congrats on getting the Mall Crawler knuckles taken care of by the Land Rover! In my humble opinion this issue could have been prevented if the parts were made of drop forged SAE 6000 or SAE 4130 steel, yes it adds a b 0:04 bit more weight, but the parts would last the life of the vehicle. Even drop forging aluminum ones that “don’t get machined on the outside of the knuckle” (the process that negatively impacts the structural integrity of the part by cutting the aluminum grains) would have been a better design. I was impatiently waiting to see the replacement knuckles just to see if they machined the outside of the knuckle.
It is strange that this part is not reinvented and made more beefier and stronger. It is just minor changes on it and not even noticeable for most people. Maybe there will be an aftermarket part on the shelf quiet soon..... Chine made!!
Good job as a ex-Federal Regulator I can attest that being polite, professional and having your facts really helps. Dealing with Departments/government, letters that are c.c. to other impacted departments and/or your local politicians always get more attention. Been watching your video to avoid working on my Series driveshaft and my L322 rear camera.
SuperAlloy International is a well-regarded company (they supply to a number of automakers), so as the cracked knuckles are a supplier issue, I would imagine JLR would in turn have some recourse with them. As for the tone to take when dealing with an issue such as this, one of my great-grandmothers always said "you catch more flies with honey than with vinegar", which I suppose was somewhat ironic as she was 8th-generation Pennsylvania German, and Germans are usually 99% vinegar ;-)
Thank you for Vera being there at the end, I have a Mercedes that has never broken, I used to have a series 3 (1974) so this is nostalgia for me. I also being from the UK feel sorry for people who by our cars. LOL
There is a famous Swedish artist who died in an armoured L405 that crashed on a highway and no cause was found, according to the news. Check into it. His name was Lars Wilks. The L405 travelled in high speed with bodyguards and suddenly swerved into incoming traffic.
An exploding tire led the driver of the unmarked police car carrying Vilks to lose control over the vehicle, which crashed head-on with a truck. In June 2022, the Swedish Prosecution Authority stated it was “a tragic accident” as it announced the closure of the investigation after an “extensive analysis, with a technical investigation on the spot and the questioning of witnesses.”
Hi guys All the best to you both and your family for 2025 , Many thanks for all your videos throughout the year , I and many others I’m sure appreciate what you do, thanks Vera and Christian 🙏🏼🙏🏼🙏🏼 Regards Davy 🏴🇹🇭a Scot living in Thailand driving a Toyota 👍👍👍
I am impressed with your description of customer handling. There is a lot of psychology involved involving ego and ape side of brain. If you went on an expensive training course you would be taught this and be able to quote it. Unfortunately many people can quote all of this but their brains are not able to employ it in the instant of need. Stay calm, stay neutral, stick to the facts and be realistic. Less Stress, better outcomes. Take the emotion out it just gets in the way of rational thinking.
What a brilliant video. You illustrated not only the quality of engineering knowledge that you possess, but also and equally import, your professional, calm approach to dealing with others, who may or may not help you depending on your politeness and courtesy. LR TIME is without doubt, in my opinion, the very best channel to invest your time on, for owners of newer (LR3 & LR4) Discoverys and RR LR 405 and newer.
Ich "liebe Euch beide" - es macht immer wieder Spaß diesen Kanal zu genießen. Hoffe Ihr hattet ein geruhsames Weihnachtsfest - for today, I wish you all a happy new year . . . .Grüße aus Köln
It's interesting how the new knuckle casting line is different from the old. I had experience back in the day mainly with drop forged items where the old fellas in the company were 'Let Go' early and the newer less experienced guys made tools that produced the 'wrong' grain flow in the material which led to failure when machined ie not cleaning up.
Great video! ❤ While the sway bar end links solve most of the clunking, I would also replace the sway bar bushings as they are cheap and easy. My final clunking was stopped after replacing the worn out front struts and engine mounts. In the rear I also replaced the rear shocks. My queen is a 2013 with 186,000 km.
Wishing you both a healthy new year and a huge thank you for all you do here. Your videos are a big motivation to this old retired guy that started life as a car mechanic. My L494 is better off because of what you do. Just changed my left front air strut and it all came out fine. Thank you for your grace and patience in all that you do.
when I was little my favorite tv show was The Adventures of Ozzie and Harriet and now my favorite Sunday morning tv show is The Adventures of Christian and Vera , OMG !! , Bravo Christian for giving a lesson on common decency and this is something sadly we lack in America , especially now
To be honest being rude gets you nowhere ,you just need to think how you would react if someone is being rude to you on the phone..You are trying to get their assistance after all...And i know it can sometimes be hard as some people can be unhelpful and have attitude..Excellent video ,they make my sunday mornings whilst having breakfast
Absolutely agree with keeping all interactions at a professional level no matter who you are dealing with. Well done for persisting with this one. I look forward to the video when the German authority issues a recall! Happy New year to you both.
I agree, I had a problem with the DEF system and premature timing chain stretching, out of warranty, on a low mileage Discovery Sport and Land Rover / Austral Land Rover in Brisbane fixed the issues at their cost. Disappointed we have the problem, but thankful that Land Rover stood by their product. Dan
That's something i learnt decades ago , be polite and respectful to the person. Remember, the person you first contact has no idea about your problem or situation. They didn't build it or design it. Only trying to sort things out, give them a chance. See these idiots on social media shouting and screaming down the phone at someone! Do you think anyone will go out of their way to help you after shouting for ten + minutes? Treat people how you would like to be treated.
I checked my 405 on the UK website and found that it was part of the recall , LR told me they would order the parts and fit them when I bring the car to them . They said there was no need for an inspection as they always need changing . It is booked in for the end of the month .
Excellent video you 2 happy new year,landrover might know you have this channel and wanted to show goodwill, a good fiend of mine has his LR4 in the US blown the cilinders stuck out of the engine, the car was always in service with LR, LR told him there is nothing w can do for you , you got respectable mileage out of it, he still chocked up when he told me about and lost all his money on that car…timing chain failure..100k miles
Thanks to you both for all the entertainment this year, best wishes to you and your family for 2025. I think I am part of the 1% in Germany who view your channel: also beste Grüße aus Frankfurt und guten Rutsch ins neue Jahr!
it should be remembered that the €5000 cost is the retail cost of the repair & not the actual cost to JLR, although it will still be a substantial amount. Ive just had my 4 year old nissan NV250 works van with 56000miles in to the local franchise dealer here in scotland for excessive wear on the steering rack & they have agreed to replace it under warranty, no fuss or drama, their cost for workshop time was £180 an hour i think it was. Whilst main dealers dont often get it right its good to here that when they do they get the credit they deserve. All the best for 2025
Did have a recall on my toyota offroad and mountain truck about steering issue. Didn't show up because I already did the fix with making it all stronger when I put on bigger tires on the car....... I felt it was just to get me in to the shop.....
Taiwan... Is it "really" China? I don't think they consider themselves China. NHTSA | National Highway Traffic Safety Administration. Such a GREAT video. Professionalism wins every time.
Another great video in-depth explanation.right approach will always get best results.Being polite cost you nothing,seems sadly lacking in our world at the moment.Looking forward to some new video in the future.
Excellent video as usual and many thanks for that . I hope that you had a very good Christmas and had some relaxation time I would also like to wish you both and all your family a happy and prosphora's new year, see you next Sunday ,
Guys, Informative, Entertaining and hugely enjoyable.....surprised German bureaucracy is that bad.....I thought UK the worst! Have a happy New Year with good health and Happiness to you and your family!
So nice to hear some positive comments about JLR the company. I only wish their dealers were as helpful and efficient. I've had Jaguars or Land Rovers for decades now and loved every single one of them. But it really hurts to admit, I'm about to order a brand new Audi Q8. Not because of my Range Rover, not because of JLR but because of the attitude and declining standards of a dealer I have used for many years. They would benefit from listening to your comments on how to treat people. Anyway, Range Rover or not, I will still be following this channel. 👍
People buy from people they like. Christian’s approach to this and his customers is a great lesson many others should follow. LR should be also recognised for the way they handled the issue. As for LR sales guys, I really came to loathe the guy that sold me my L663 Defender, whereas the independent LR dealer that I bought my recent D4 from has been exceptional. 👍
Respect always takes you further, if I'm not mistaken there is a bullitin for knocking suspension changed a few arc pump valve filters that block up restricting flow great video as always
Well worth the wait! As usual great video and even better your attitude to expose potential danger. By the way, I believe the supplier in Taiwan bears less responsibility than the designers and quality testers at JLR. The aluminium part was designed too much on the edge of component weight reduction. And/or with disregard of proper engineering principles for cracking...
And a Happy New Year to the both of you. Another interesting video. Your"Rant" (being personable to the Land Rover lady) was actually the Recipe for Life. Best Wishes!
Your attitude and way of dealing with people go a long way especially if you treat people with respect. This can be an example for many of our dealings with not just Range Rover , but with many other dealings with people. You guys are so funny! “…women hate women…” 😅
Excellent Video. Just to let you know that I had a front end clonking on my L320 RR Sport, on which I spent a fortune trying to stop, having initially started with the tie rods. It turned out to be a wheel bearing that was the problem all along! The next time it happens, they will be the 2nd thing I replace.
Happy new year 🎉, absolutely agree with you there. Deal with people the way you would like to be dealt with, and you will rarely have issues getting what you need. I NEVER get my cars serviced at dealers and I have never been rejected on a warranty issue. Looking forward to another year of LR with you both. Best wishes from dusty Australia!
Another video well done and clearly explained for everyone to understand Vera and Christian. I had not expected to have my weekly LR fix due to the holidays, so I was pleasantly surprised. Thank you for a great year of being able to watch and enjoy your videos. I look forward to watching your videos next year even though I will move back to the Philippines in January. It was in the Philippines that I came across your wonderful channel so I will maintain my weekly LR fix when I am back. The sad part is that I will have to sell my own Land Rover before I leave. I love Land Rovers and used to supply the air suspension modules and ARC bar for them... Many a chuckle has been had over the year and I thank you both. Have a wonderful New Year Vera and Christian...
You are both amazing people. Mr Christian. You are a honest and humble man and good things will come to you in some way. Fantastic job. Very detailed information about the process of making your claims. 👏🏻👏🏻👏🏻. Happy New Year 👍🏻
Well Done Kristian, your work experience helped a lot, when working with claims, keep emotions out off it!!! Merry Cristmas and happy new year to both off you!!
Thank you for another wonderful video showing me why I will never own a RR. I have been driving a 1972 Ford F250 for Manny many years and rarely do I have a problem. And if I do have a problem chances are I can fix it and it will be very inexpensive. But I do love the videos. One other point, now that our country will be taken over by a maniac on Jan 16, chances are government organizations such as the NHTSA will be in serious decline because this administration and a certain demographic of our population do not believe in these types of protections and they feel that such spending is a waste of money.
Surprise, surprise JLR Holland did repair my 2015 L405 also under warranty! It took me some time to convince them and had to do the “cracktest” by myself but after a while they came around. Vera and Sebastian again, many thanks for all the information and you probably protected me for a nasty incident.....
But desktop mechanics, retired mechanics and any sort of mechanics will know what he's talking about given he's just pointed at it, regardless of what name is used... For what it's worth I call them drop links!
At my families car repair workshop we would call them 'anti-roll bar drop links' 🙂🙃 The internet uses multiple different names for these. 👍 I have changed quite a few of them over the years. Diagnosis is that there would be a rattle at low speed on a slightly rough road when driving in a straight line. Often when you jack the car up they feel fine, but to best detect the play or wear in the link knuckles there should be no twisting load on the anti-roll/sway bar. 👍
You did a great thing raising awareness of this problem! If the new parts are very similar in design to the old ones I wonder what’s to stop the problem recurring? Best wishes for 2025 and thank you for all the entertainment and education in your fantastic videos.
thanks for the knuckle updates! glad to see the sway bar links fixed most of your klunk, I find the same thing on my various vehicles, those links seem to be generally underbuilt for the job at hand...happy new years😇
Hi Christian/Vera, with a quick calculation on the US figures for repairing these knuckles is £80 million. But more importantly is how the US cares for its citizens. Can you imagine how much a law suit would cost a company if a US citizen was injured due to an accident involving these knuckles. £80 would be small cheese. You have done a super job in highlighting this problem with the Queen👍🏻 PS I was going to make a comment of women hating each other, but I think I’ll pass on this one 😐 Happy New Year Both
The cost i Germany is with a sale-tax and that is 17-18% in Germany I think. Then you can lower the cost with about 15% ..... and the RR dealer do not have to pay full price for the parts and and...... not so much as it seems to be but a lot anyhow.
Thank you for your reply, I worked for GM and design faults are well reported what ever the auto company (Not LR I know) What ever the % is if theses design faults cause Death, then what is the cost of a life?
Thanks for a great 2024 of entertaining and informative videos. My LR3 is a gift that keeps on giving small to medium jobs. Owning a Land Rover is never boring! Best of luck in 2025, and keep the videos coming.
If JLR is accepting the responsibility, they are getting their ducks in a row. In EU, you have to have a large stock of parts ready on the shelf before you announce the recall to be able to process recall in a timely manner. And you know that to cough up a large number of parts in manufacturing terms takes time + all the german paperwork to get the dealerships ready. In USA they just published the paper and will let the wild west of the consumer matket to fight out between each other, which is more important for the available shortage of parts.
Morning Christian and Vera I hope you had a great Christmas and wish you a happy new year. Another great video and you are 100% right with your attitude with Land Rover. Stay safe you two.
A recall should be mandatory as any sudden failure in suspension or steering components can result in serious injuries or deaths to road users. At marginal costs and discounted labour rates the real cost to LR should be much less than the retail prices you show, maybe €1500 per car.
Your treatment of those people at Land Rover was spot on . There is nothing to be gained from raising your voice or being rude . Good job . ❤
If you were rude you'd be stuffed😂😂😂
Well done and a great result. We purchased a 2018 Iveco based motorhome with a noisy diff at the beginning of this year, 2024. It was well out of warranty but it had only traveled 40,000 km. After doing some research I found out it was a common problem around the world and it was a recall issue in some countries. I wrote a polite email to Iveco Australia detailing the issue and the fact that it was a known problem around the world and asked them if Iveco would “help out” with the repairs. I was hoping they might cover the cost of the parts OR labour but to our surprise they covered the whole cost of the repairs. In the end they tried three times to get the diff right and eventually had to replace every part in the diff including a new crown wheel and pinion. The total cost to Iveco was $9000 so we are very grateful to them and of course the diff is now quiet. Like you, I was very polite and just stated the facts. No complaining and no criticising. I also believe this approach helped to get Iveco to cover the cost. Merry Christmas and we’re looking forward to your videos again in 2025. Cheers, Stuart and Leanne from a very warm Australia.
just reading your letter and our company bought 3 iveco daily vans 72 plate 2 trouble free the other had 3 differentials in 6 months or about that time the last one being a complete new axle never been a problem since believe its got 26 thou miles on it now mines 48 thou and never been any trouble and the other ones been just as good but good polite talking to our dealer got a genuine response
Had the same issue on a 35S180 within 2k km from new. Iveco fitted a complete new axle under warranty
I listened to your speech and i think a box of chocolates wouldn’t go amiss for that unknown lady in customer service. All the best from England.
A master class on behaving as a salesman and interacting with people when making a complaint.
My method of repairing clunks and bangs on my series 2A and disco 2 td5 is to switch off my hearing aids , works 100%
My wife works on a similar basis, she turns up the radio really LOUD !!
Vmax of my Series One increases from 45 to 60 mph in summer mode with the roof removed as my mechanical sympathy allows it to go faster before I think it will explode.
😅👍My music is also loud enough that I don't hear anything bothersome on my Discovery 3. 🙋♀️
You made the 1st time ever warranty claim in Germany in a diplomatic manner. That is why the dealer was left with no choice to grant it under warranty. Good job! Best wishes for the new year 2025!
Sadly to say it’s not about being diplomatic, it’s is a very known fault even confirmed via JLR - Topixs (technical reference repairs library and other information to main dealers and independent repairs) and recalls within the UK, it was only a matter of time before it was picked up in Germany and now can be found on the German Topix found on the service campaign, in other words a in house recall, a free repair. Call it out for what is…….., JLR being thinking they are Teflon well not in this case.
They just watch Christian and Vera every Monday😁
Well done and good for you to look into this safety matter - the majority of L405 owners will have no idea about this possible failure
This series will need an update in 2027 or so when the Bundesministerium für Digitales und Verkehr responds for more information on this issue. Excellent work guys. You probably saved a life.
Outstanding news Christian & Vera...well done. Good manners cost nothing and courtesy wins hearts and minds.
I actually used to fit the upper control arms on the 405 and 494 at the factory in solihull
😃👍🙋♀️
Fair play to Land Rover for repairing a car outside of warranty. It sounds like they were professional and looked after you well. A very happy new year to you both and your family….
Happy New Year 😃🙏🙋♀️
Morning Vera & Christian thanks so much for the videos in 2024 it’s the highlight of a Sunday morning for me in the UK loved the all the humour and LR expertise with a few OMG’s thrown is great viewing.
I’m an LR owner with two RRS a 2014 & 2018 and yes they have their quirks and faults but love them, my niece has a Velar with the ingenium 180 engine which has just blown a turbo and wrecked the engine and LR have declined to repair she is now faced with £15K repair bill for a known issue with the engines.
Yet another brilliant video. A perfect and honest talk from Christian explaining how he took on a big company with the facts in a measured and calm approach. I’ve even got the wife to watch your videos with me!
Another example of how to treat people, great Sunday viewing as always, many thanks.
Christian and Vera, congrats on getting the Mall Crawler knuckles taken care of by the Land Rover!
In my humble opinion this issue could have been prevented if the parts were made of drop forged SAE 6000 or SAE 4130 steel, yes it adds a b 0:04 bit more weight, but the parts would last the life of the vehicle. Even drop forging aluminum ones that “don’t get machined on the outside of the knuckle” (the process that negatively impacts the structural integrity of the part by cutting the aluminum grains) would have been a better design. I was impatiently waiting to see the replacement knuckles just to see if they machined the outside of the knuckle.
One of the things I do when assessing a vehicle for purchase is to see if it has all steel suspension..
It is strange that this part is not reinvented and made more beefier and stronger. It is just minor changes on it and not even noticeable for most people.
Maybe there will be an aftermarket part on the shelf quiet soon..... Chine made!!
Good job as a ex-Federal Regulator I can attest that being polite, professional and having your facts really helps. Dealing with Departments/government, letters that are c.c. to other impacted departments and/or your local politicians always get more attention. Been watching your video to avoid working on my Series driveshaft and my L322 rear camera.
Finally! Thank you very much! The best UA-cam video for Sunday morning!
In the UK Report this through the DVSA if your vehicle falls outside the Vin range for recall. Great vid guys as always 🇬🇧❤
SuperAlloy International is a well-regarded company (they supply to a number of automakers), so as the cracked knuckles are a supplier issue, I would imagine JLR would in turn have some recourse with them. As for the tone to take when dealing with an issue such as this, one of my great-grandmothers always said "you catch more flies with honey than with vinegar", which I suppose was somewhat ironic as she was 8th-generation Pennsylvania German, and Germans are usually 99% vinegar ;-)
Thank you for Vera being there at the end, I have a Mercedes that has never broken, I used to have a series 3 (1974) so this is nostalgia for me. I also being from the UK feel sorry for people who by our cars. LOL
There is a famous Swedish artist who died in an armoured L405 that crashed on a highway and no cause was found, according to the news. Check into it. His name was Lars Wilks.
The L405 travelled in high speed with bodyguards and suddenly swerved into incoming traffic.
I read the Wiki article 🫢
Heavier vehicle driven hard will find weak points and cause failures…. responsibility is shared.
An exploding tire led the driver of the unmarked police car carrying Vilks to lose control over the vehicle, which crashed head-on with a truck.
In June 2022, the Swedish Prosecution Authority stated it was “a tragic accident” as it announced the closure of the investigation after an “extensive analysis, with a technical investigation on the spot and the questioning of witnesses.”
Another Sunday morning joy ❤
Hi guys
All the best to you both and your family for 2025 ,
Many thanks for all your videos throughout the year , I and many others I’m sure appreciate what you do, thanks Vera and Christian 🙏🏼🙏🏼🙏🏼
Regards Davy 🏴🇹🇭a Scot living in Thailand driving a Toyota 👍👍👍
Happy New Year 😃🙏🙋♀️Vera
I am impressed with your description of customer handling. There is a lot of psychology involved involving ego and ape side of brain. If you went on an expensive training course you would be taught this and be able to quote it. Unfortunately many people can quote all of this but their brains are not able to employ it in the instant of need. Stay calm, stay neutral, stick to the facts and be realistic. Less Stress, better outcomes. Take the emotion out it just gets in the way of rational thinking.
Christian i simply enjoy you and Vera's work ethics and methodology working on your land rovers. My ohpa taught me how to work on people's wagons.
Mine went (snapped last October 2023) definitely a recall over here in Uk 🇬🇧 must be nice to have your car back again.. 😊 Adrian
Great video Christian and Vera. Merry Christmas and a Happy & prosperous New Year
Happy New Year 😃🙏🙋♀️Vera
I dont even have a LR, BMW owner but this is still the best youtube channel there is. Well done Vera and Christian 😂
Well done and a happy festive season to you both and the boys, from New Zealand. David (Discovery 2 V8) and Qunying (Freelander 2 diesel)
What a brilliant video. You illustrated not only the quality of engineering knowledge that you possess, but also and equally import, your professional, calm approach to dealing with others, who may or may not help you depending on your politeness and courtesy.
LR TIME is without doubt, in my opinion, the very best channel to invest your time on, for owners of newer (LR3 & LR4) Discoverys and RR LR 405 and newer.
😃🤗🙏🙋♀️Vera
To you both, frohes neues Jahr! Looking forward to your continuing Landy adventures (and "discoveries"!) in '25 :)
All the best from Jono in the UK.
Happy New Year🙋♀️
Ich "liebe Euch beide" - es macht immer wieder Spaß diesen Kanal zu genießen. Hoffe Ihr hattet ein geruhsames Weihnachtsfest - for today, I wish you all a happy new year . . . .Grüße aus Köln
Happy New Year 😃🙏🙋♀️Vera
It's interesting how the new knuckle casting line is different from the old.
I had experience back in the day mainly with drop forged items where the old fellas in the company were 'Let Go' early and the newer less experienced guys made tools that produced the 'wrong' grain flow in the material which led to failure when machined ie not cleaning up.
I have watch previous episodes about this knuckle and I am so glad that you got LR to finally got them to fix it under warranty 🎉
VERA AND CHRISTIAN you are indeed professional's and thank YOU for another great video, im looking forward to YOUR DISCOVERY 4 VIDEOS AGAIN 😊❤❤
Great video! ❤
While the sway bar end links solve most of the clunking, I would also replace the sway bar bushings as they are cheap and easy. My final clunking was stopped after replacing the worn out front struts and engine mounts. In the rear I also replaced the rear shocks. My queen is a 2013 with 186,000 km.
As evp of sales and been in our industry for over 36 years, your comments on sales is 100% true. People buy thru relationships.
Wishing you both a healthy new year and a huge thank you for all you do here. Your videos are a big motivation to this old retired guy that started life as a car mechanic. My L494 is better off because of what you do. Just changed my left front air strut and it all came out fine. Thank you for your grace and patience in all that you do.
Thanks
when I was little my favorite tv show was The Adventures of Ozzie and Harriet and now my favorite Sunday morning tv show is The Adventures of Christian and Vera , OMG !! , Bravo Christian for giving a lesson on common decency and this is something sadly we lack in America , especially now
😅👌Happy New Year 😃🙏🙋♀️
To be honest being rude gets you nowhere ,you just need to think how you would react if someone is being rude to you on the phone..You are trying to get their assistance after all...And i know it can sometimes be hard as some people can be unhelpful and have attitude..Excellent video ,they make my sunday mornings whilst having breakfast
Absolutely agree with keeping all interactions at a professional level no matter who you are dealing with. Well done for persisting with this one. I look forward to the video when the German authority issues a recall! Happy New year to you both.
Happy New Year 😃🙏🙋♀️Vera
Hugely helpful series of videos on this topic.
I agree, I had a problem with the DEF system and premature timing chain stretching, out of warranty, on a low mileage Discovery Sport and Land Rover / Austral Land Rover in Brisbane fixed the issues at their cost. Disappointed we have the problem, but thankful that Land Rover stood by their product. Dan
Your method was perfect , using the Beaurocracy to perfection ,
Very impressed with JLR . Another great video and thanks for the tip on the tie rods. Hope you had a great Christmas and have a lovely New Year.
You're my Land Rover Hero Christian and Vera
Weldone
That's something i learnt decades ago , be polite and respectful to the person. Remember, the person you first contact has no idea about your problem or situation. They didn't build it or design it. Only trying to sort things out, give them a chance. See these idiots on social media shouting and screaming down the phone at someone! Do you think anyone will go out of their way to help you after shouting for ten + minutes? Treat people how you would like to be treated.
I checked my 405 on the UK website and found that it was part of the recall , LR told me they would order the parts and fit them when I bring the car to them . They said there was no need for an inspection as they always need changing . It is booked in for the end of the month .
👍👌🙋♀️
Christian and Vera, Happy New Year! Glad the queen is up and running and safe and fun to drive!
Thanks
Excellent video you 2 happy new year,landrover might know you have this channel and wanted to show goodwill, a good fiend of mine has his LR4 in the US blown the cilinders stuck out of the engine, the car was always in service with LR, LR told him there is nothing w can do for you , you got respectable mileage out of it, he still chocked up when he told me about and lost all his money on that car…timing chain failure..100k miles
Thanks to you both for all the entertainment this year, best wishes to you and your family for 2025. I think I am part of the 1% in Germany who view your channel: also beste Grüße aus Frankfurt und guten Rutsch ins neue Jahr!
Ein Frohes Neues Jahr wünschen wir dir auch 😃🙏🙋♀️Vera
it should be remembered that the €5000 cost is the retail cost of the repair & not the actual cost to JLR, although it will still be a substantial amount. Ive just had my 4 year old nissan NV250 works van with 56000miles in to the local franchise dealer here in scotland for excessive wear on the steering rack & they have agreed to replace it under warranty, no fuss or drama, their cost for workshop time was £180 an hour i think it was. Whilst main dealers dont often get it right its good to here that when they do they get the credit they deserve. All the best for 2025
When I was a motorbike dealer, we only got reimbursed for warranty work in a credit for future parts orders. Didn’t help our cash flow…
Did have a recall on my toyota offroad and mountain truck about steering issue. Didn't show up because I already did the fix with making it all stronger when I put on bigger tires on the car....... I felt it was just to get me in to the shop.....
@johanndork5364 it's not right is it
Taiwan... Is it "really" China? I don't think they consider themselves China. NHTSA | National Highway Traffic Safety Administration. Such a GREAT video. Professionalism wins every time.
Well done Christian. Many could learn from your wise advice on your approach with Land Rover
Another great video in-depth explanation.right approach will always get best results.Being polite cost you nothing,seems sadly lacking in our world at the moment.Looking forward to some new video in the future.
Good video.
Thank you for lots and lots of good videos all through 2024, and a Happy New Year 2024-2025!
Happy 4-wheeling from Copenhagen.
Thanks.
Excellent video as usual and many thanks for that . I hope that you had a very good Christmas and had some relaxation time I would also like to wish you both and all your family a happy and prosphora's new year, see you next Sunday
,
Happy New Year 😃🙏🙋♀️Vera
Sunday's best thing, new video. It's nice to watch my own time in a Lexus. Happy new year!
Sorry, I am still recovering from
seeing Veras fit midriff, 🎉 This channel will go viral
Guys, Informative, Entertaining and hugely enjoyable.....surprised German bureaucracy is that bad.....I thought UK the worst! Have a happy New Year with good health and Happiness to you and your family!
So nice to hear some positive comments about JLR the company. I only wish their dealers were as helpful and efficient. I've had Jaguars or Land Rovers for decades now and loved every single one of them. But it really hurts to admit, I'm about to order a brand new Audi Q8. Not because of my Range Rover, not because of JLR but because of the attitude and declining standards of a dealer I have used for many years. They would benefit from listening to your comments on how to treat people. Anyway, Range Rover or not, I will still be following this channel. 👍
Thanks
Excellent review of the issue and your approach to resolve it.
People buy from people they like. Christian’s approach to this and his customers is a great lesson many others should follow. LR should be also recognised for the way they handled the issue. As for LR sales guys, I really came to loathe the guy that sold me my L663 Defender, whereas the independent LR dealer that I bought my recent D4 from has been exceptional. 👍
Respect always takes you further, if I'm not mistaken there is a bullitin for knocking suspension changed a few arc pump valve filters that block up restricting flow great video as always
Well worth the wait! As usual great video and even better your attitude to expose potential danger.
By the way, I believe the supplier in Taiwan bears less responsibility than the designers and quality testers at JLR. The aluminium part was designed too much on the edge of component weight reduction. And/or with disregard of proper engineering principles for cracking...
And a Happy New Year to the both of you. Another interesting video. Your"Rant" (being personable to the Land Rover lady) was actually the Recipe for Life. Best Wishes!
Happy New Year 😃🙏🙋♀️Vera
Your attitude and way of dealing with people go a long way especially if you treat people with respect. This can be an example for many of our dealings with not just Range Rover , but with many other dealings with people.
You guys are so funny! “…women hate women…” 😅
Excellent Video.
Just to let you know that I had a front end clonking on my L320 RR Sport, on which I spent a fortune trying to stop, having initially started with the tie rods.
It turned out to be a wheel bearing that was the problem all along!
The next time it happens, they will be the 2nd thing I replace.
Happy new year 🎉, absolutely agree with you there. Deal with people the way you would like to be dealt with, and you will rarely have issues getting what you need. I NEVER get my cars serviced at dealers and I have never been rejected on a warranty issue.
Looking forward to another year of LR with you both. Best wishes from dusty Australia!
Another video well done and clearly explained for everyone to understand Vera and Christian. I had not expected to have my weekly LR fix due to the holidays, so I was pleasantly surprised. Thank you for a great year of being able to watch and enjoy your videos. I look forward to watching your videos next year even though I will move back to the Philippines in January. It was in the Philippines that I came across your wonderful channel so I will maintain my weekly LR fix when I am back. The sad part is that I will have to sell my own Land Rover before I leave. I love Land Rovers and used to supply the air suspension modules and ARC bar for them... Many a chuckle has been had over the year and I thank you both. Have a wonderful New Year Vera and Christian...
Happy New Year 😃🙏🙋♀️
You are both amazing people. Mr Christian. You are a honest and humble man and good things will come to you in some way. Fantastic job. Very detailed information about the process of making your claims. 👏🏻👏🏻👏🏻. Happy New Year 👍🏻
Thanks
Well Done Kristian, your work experience helped a lot, when working with claims, keep emotions out off it!!! Merry Cristmas and happy new year to both off you!!
Happy New Year 😃🙏🙋♀️Vera
I’m English and you speak better English than me 😂
Great result, that’s some expensive parts. LR cost to produce probably more like €200 each side.
Well done guys, excellent job, no less than I would expect from you! A very merry Christmas and I wish you a prosperous New Year.
Happy New Year 😃🙏🙋♀️Vera
Thank you for another wonderful video showing me why I will never own a RR. I have been driving a 1972 Ford F250 for Manny many years and rarely do I have a problem. And if I do have a problem chances are I can fix it and it will be very inexpensive. But I do love the videos.
One other point, now that our country will be taken over by a maniac on Jan 16, chances are government organizations such as the NHTSA will be in serious decline because this administration and a certain demographic of our population do not believe in these types of protections and they feel that such spending is a waste of money.
Surprise, surprise JLR Holland did repair my 2015 L405 also under warranty! It took me some time to convince them and had to do the “cracktest” by myself but after a while they came around.
Vera and Sebastian again, many thanks for all the information and you probably protected me for a nasty incident.....
Christian.. Sebastian is that guy who used to race in F1.. 🤣
(check the names!)
Glad you got it fixed guys! Good job Land Rover of Germany for doing the right thing!
Desktop mechanic here, I think the parts you replaced at the end are called end links.
Tie rods go to the steering rack. Happy New Year!
Mechanic here (retired) stabilizer rods/arms which Christian does call them afterwards. :)
But desktop mechanics, retired mechanics and any sort of mechanics will know what he's talking about given he's just pointed at it, regardless of what name is used... For what it's worth I call them drop links!
At my families car repair workshop we would call them 'anti-roll bar drop links' 🙂🙃 The internet uses multiple different names for these. 👍 I have changed quite a few of them over the years. Diagnosis is that there would be a rattle at low speed on a slightly rough road when driving in a straight line. Often when you jack the car up they feel fine, but to best detect the play or wear in the link knuckles there should be no twisting load on the anti-roll/sway bar. 👍
You did a great thing raising awareness of this problem! If the new parts are very similar in design to the old ones I wonder what’s to stop the problem recurring?
Best wishes for 2025 and thank you for all the entertainment and education in your fantastic videos.
Happy New Year 😃🙏🙋♀️Vera
thanks for the knuckle updates! glad to see the sway bar links fixed most of your klunk, I find the same thing on my various vehicles, those links seem to be generally underbuilt for the job at hand...happy new years😇
Vera and Christian, thank you so much for a great year of entertainment and instruction. Happy New Year from a D2 and 2016 L405 Vogue SE TDV8 owner.
Happy New Year 😃🙏🙋♀️Vera
As always, a wonderful watch on a Sunday, wishing both a wonderful New Year and look forward to more content in 2025
Hi Christian/Vera, with a quick calculation on the US figures for repairing these knuckles is £80 million. But more importantly is how the US cares for its citizens. Can you imagine how much a law suit would cost a company if a US citizen was injured due to an accident involving these knuckles.
£80 would be small cheese. You have done a super job in highlighting this problem with the Queen👍🏻
PS I was going to make a comment of women hating each other, but I think I’ll pass on this one 😐
Happy New Year Both
The cost i Germany is with a sale-tax and that is 17-18% in Germany I think. Then you can lower the cost with about 15% ..... and the RR dealer do not have to pay full price for the parts and and...... not so much as it seems to be but a lot anyhow.
Thank you for your reply, I worked for GM and design faults are well reported what ever the auto company (Not LR I know) What ever the % is if theses design faults cause Death, then what is the cost of a life?
Happy New Year 😃🙏🙋♀️Vera
Chistian and Vera, it was great to have you all this year, happy new year to you 🇧🇷❤❤️
Happy New Year 😃🙏🙋♀️Vera
Seasons Greetings. Courtesy and good manners go a long way in how you are treated,and will be treated.
I would like to wish you a Happy New Year and thank you for all the lovely videos this year you have made thank you very much again
Happy New Year 😃🙏🙋♀️Vera
Thanks for a great 2024 of entertaining and informative videos. My LR3 is a gift that keeps on giving small to medium jobs. Owning a Land Rover is never boring!
Best of luck in 2025, and keep the videos coming.
If JLR is accepting the responsibility, they are getting their ducks in a row. In EU, you have to have a large stock of parts ready on the shelf before you announce the recall to be able to process recall in a timely manner. And you know that to cough up a large number of parts in manufacturing terms takes time + all the german paperwork to get the dealerships ready.
In USA they just published the paper and will let the wild west of the consumer matket to fight out between each other, which is more important for the available shortage of parts.
Morning Christian and Vera I hope you had a great Christmas and wish you a happy new year. Another great video and you are 100% right with your attitude with Land Rover. Stay safe you two.
Happy New Year 😃🙏🙋♀️Vera
Great video guys, glad you got it sorted, hope you have a wonderful new year from the uK, Range Rover sport l494
Another excellent informative Video- Thanks!
A recall should be mandatory as any sudden failure in suspension or steering components can result in serious injuries or deaths to road users. At marginal costs and discounted labour rates the real cost to LR should be much less than the retail prices you show, maybe €1500 per car.
another very good episode best on you tube looking forward to next week 👍
I thoroughly enjoy your videos and humour Wishing you two a Very happy New Year
Thank you for a years worth of great videos Happy New Year
Glad you had a good result pleasant persistence is always the way, have a lovely new year 👌
Good job Christian .. professional
Well done guys, fantastic outcome 😊
A victory for common sense. Love your videos. Merry Christmas and a Happy New Year
Happy New Year 😃🙏🙋♀️Vera
And that's why genuinely polite people stand out.
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