Yes they did the right thing to take the car back. I would buy from them again but their cars seem overpriced lately. I wouldn't mind getting a Jeep JL from them sometime in the future if the price is right.
Well, that is one of their biggest advertising points, so glad to see it went as they claim. It does take a bit of the fear out of such a big purchase.
Yes, but what would happen if he wouldn't have brought the car into the dealership and after the 7 days learned that they sold him a car with a blocked warranty? Seems like they were either trying to sneak one by the consumer or don't do a thorough inspection like they say they do. The real test is what would they have done after the 7 days when the owner found out the warranty was blocked. What a relief for him that he brought the car in.
This is a track car from gm. They use the cars for customers to get a race track experience. They then auction the cars off and void parts of the warranty.
@@CarStory sounds like he may have hit the nail on the head...some guy with coin buys it in cash at auction, doesn't like it/has to fix too much stuff too soon/realizes he left his floormats at the shampoo station at the car wash/etc, unloads it onto someone else who realizes all the same shit, and after all is said and done and 2,000 miles in, it ends up on an internet car-buying site.
Car was abused on a track or tracks, that's why most warranties block certain repairs. Your instincts was right to return the vehicle back for a full refund.
You had the vin number you have to apply and pay Chevrolet for warranty transfer, should have been done by the buyer when deciding whether to get the used car warranty from the third party. However that's great news about 7 day test drive 😁
Andrew Moon factory warranty on GM products automatically applies to anyone who presents the car for service during the warranty period. You don’t have to provide proof of ownership.
What I don't understand is they say they're made to be that fast so how can they call having a cargo 150 hundred sixty miles an hour when it's possible to go that fast abuse really
@@veriuni Sounds like you might have been scammed, dude! If you paid Chevrolet for a warranty transfer, chances are it wasn't actually Chevrolet you paid. The only ones that don't automatically transfer for free to a new owner are aftermarket warranties, which is not the case in this video. I've owned several preowned vehicles, most of which were still under the manufacturer's warranty. One of them was a Cadillac (eg. also a GM) that had engine issues, and the repair was covered under the manufacturer's powertrain warranty.
I think modification was done to the car. In order to keep a dealer warranty with that low miles you need to keep the car maintained at the dealership with oem parts if anything is replaced, if they find aftermarket parts or moddifications on the car it will void any warranty. That is why I think the warranty was blocked. But who knows except the dealer themselves 🤷♂️
@@BenefitExploits Moss- Magnuson Act protects against this, yes but can they give you a hard time, yes. Will they blame the upgraded part/ installation, yes. Sometimes denying warranty service to protect the main company and dealer profit YES! With an expensive car like this you just let the dealer Rob you so you don't deal with this.
@@CarStory Just a minute. Carvana should easily have known the warranty block issues. If they did and didn't tell you, that is criminal mis-representation. If they didn't know, that is unforgivable incompetence. I'll bet they sold it to someone else who discovered too late the warranty was junk.
@@paddy19656 uhh, no. Thats just privileged information stored on a private database that only GM dealerships have access to. Since Carvana does not have access to this info, and should not be expected to have it, there is no malice here.
@@TravisFabel Thank you! It amazes me how many self proclaimed experts come up with these fictitious laws, and how blah blah blah can't blah blah blah.
@@paddy19656 I find it amusing that you think used car dealers run the VIN of EVERY CAR they buy at auction through its corresponding manufacturer only dealer database. The only way that might happen is if the vehicle is being sold through a dealership network that also sells new cars of the same brand as the used one or if the vehicle needs warranty work before it's sold. If it's a place that only sells used cars then it probably isn't going to get anything other than a look over and a Carfax.
tyler durden there’s a vending machine but only in certain states so the probability of getting s car from the vending machine is small but not impossible. But overall it’s just a plain old car sales company
why is everybody looking at these small problems as if they were a death sentence for the car? lets not throw out the baby with the bathwater here. it's a fast car, it should be no surprise that it was driven fast by the previous owners. I feel like these are common problems for buying used corvettes. the issue isn't with the car, it's that carvana didn't run the warranty before selling it, in which case I would have asked for a discount.
Onstar reports speeds over 90 MPH, hard braking and engine over speeds to GM. Yep can download a app or PC program for that. Even tells you where the car is. But for $40 a month it should. If you read the fine print it is there it there to protect GM, plus another way for GM to generate some revenue. Also it is always on even if you discontinue the service.
@@erikb8877 even if it is disabled it can still log event data in the ecm which can be downloaded at any time when it goes to a dealer for warranty work. I've also seen cars that transmits logs whenever it is connected to wifi.
I don't buy 'they didn't know' excuse. Either they don't inspect their cars like they say the do, or they knew about it and hoped you wouldn't check with the dealership before 400 miles expired.
WeesnoosProductions with how complex vehicles are these days and the insane cost of repairs no warranty drops the value of the vehicle by about 1/2 for me. I would never buy a car worth more about $3000 without a warranty. Ive read that the average vehicle undergoes 6 warranty repairs with an average cost of about 1/10th the msrp of the vehicle before warranty expires.
you do realize they have a history of this also you find a car on the website, you like, you buy they have sometime 6-10 car that are the same and they will send you the worst one. But if you complain or refuse it they will try to give you a better one.
My friend runs a service department at a Chevy dealer. Chevy only blocks cars like that when it is used for racing. Carvana did not check it when they bought it at auction or it was flagged by GM after they bought it. They took it back and refunded, so they probably are being honest.
Frank Latin Ehhh not really. The primary demographic of the corvette are older guys. They typically garage keep them and hardly drive them. I work for a chevy dealership and we get low mileage corvettes all the time!
@@fatcatgaming233 yes very true, but they were not in the rear hatch area in my case. I wouldn't have minded buying some corvette floor mats if the car was still under warranty.
That car was at the track all of its life.... GM found out and blacklisted it....I was going to buy a Mustang GT 500 once and it had very low miles ... The dealership let me look at it and i told them nope... This car was raced a lot.... the salesman said how do you know... I said a car with 3000 miles does not leak oil all under the car for nothing....among other stuff... and a noise from the engine.... I asked them to check computer and see how fast it has been... They would not do it...
@@Nothingtoya From what i see, it can be. But sounds like after 2017 then need to have the ECM unlocked to tune it, which i guess would flag it with GM. But that was just doing a search for answers. I know 2016 Camaro SS can be tuned, so figured the 2016 Corvette also.
People love to bash car dealers but in all fairness, Carvana seems to be a lot safer option then buying from a traditional dealership. Generally you do not get the option of returning a car once you sign the paperwork, so Carvana's return policy (with little to no-hassle) is a definite plus. As for them not catching the warranty block........well, being a relatively new company, it's not surprising that they still have some bugs to work out. The most important thing, is that you're not stuck with it. I can't see where they were being duplicitous because with all of their guarantees and their return policy, there's very little chance (really almost no chance) that they would get away with it. If anything, this particular experience should be one that demonstrates how safe it is to buy a vehicle from them.
I have to agree. I was not stuck with the car and they gave my money back without a fight. I would buy from them again if I could find something I want for the right price.
Carvana needs to be more careful with the cars they buy. I think they bought this Corvette from an auction in "as is" condition without any guarantee of warranty. Situations like this will eventually make them change their standards.
Really, your sold on Carvana? How about not buying a car online and get one the Normal way, either buy it privately or at a dealer and look at the car first. Check out the body before you do anything. Then test drive it. Then take it to a mechanic. Buying a car site unseen , not too smart!
@Poklando I wouldn't just blast them saying they wanted to scam him. Over the spring we hunted down a AMG GT-R. At wholesale we got a actual heck of a deal. 4 days and it popped up at my work. That is where everything went to the fan. It was PPF'd all over, oh good! Nope hiding NUMEROUS paint chips and marks. Being a euro shop we pulled the ECU and every other module and the launch control counter. That wasn't pretty. This car was labeled as a green light full warranty, etc car. But it was not entirely fully covered by MB. Sent it back and the seller refunded us and went after MB. Slip ups happen way way more than you think in the wholesale land. I promise.
I bought my car from Carvana back in June, been a great experience so far beyond a delay in receiving my final state registration and plates. but that was sorted quickly with a phone call.
@@alayna4144 I bought an electric car from them almost 3 years ago. Got a great deal on it and was overall pleased. They did miss two shipping dates and when it was delivered to me it was almost completely dead. It was supposed to have been fully charged. Other than those few things, It wasn't a bad experience. The one big caveat to this though, If you are using their finance which I did. You take a hard credit check hit when buying the car. Now that is OK but if you decide to not keep the car and don't find a different one you like within a short amount of time, then you took that hard credit check hit for nothing and down goes some of your credit rating for nothing.
@@Darclover82 I bought the Nissan Leaf. 2013 model. They now have newer models for near the same price I bought mine back then. If you have less then say 50 miles a day to drive, you can't beat these cars. They are great and costs only like a couple bucks to fully charge them at home. Bad side is if you live in a place like arizona where the temps are crazy high, the battery packs are air cooled so when you got that crazy heat, they can't cool down enough and causes slow battery damage. Winter time can also cause range loss of about 25% depending on how cold it is. That's why I said around 50 miles cause the 24kw battery packs are 80mile range and the 40kw battery packs on the newer ones are around 150 I think. Great around the town car though.
They lied to you (-), but took the car back (+). Had they really performed the proper inspections and title searches they would have found those issues (-). CAR FAX is NOT all that RELIABLE (-), plus they are like any other company, their customers lie about the condition of the car they trade in, too(-). Your score is 4 negatives to 1 positive. CARVANA IS A BUST. NOBODY IN THEIR RIGHT MIND BUYS A CAR WITHOUT VISUALLY INSPECTING THE CAR FIRST. THERE ARE WAY TOO MANY SHADY PEOPLE OUT THERE LOOKING TO STEAL YOU BLIND. CARRY A CAMERA & A SCANNER TOOL BEFORE SIGNING ON THE DOTTED LINE.
@@georgestone1485 I know people who work at carvana. they said any time a sports car get sent in they beat the shit out of the car (driving fast, burnouts, launches etc) the cleaning job is a joke to. they say professional detailing but all they do is take it through a auto car wash and do a simple wipe down and vacuum of the car most of the times. unless its beyond filthy. ill never buy from them bc I know how the cars are really treated.
Car Story I’m a current carvana employee for the past year and what he’s saying is true. Not to long ago (like 2 weeks ago) we got a dodge hellcat and the day it was suppose to get shipped to the customer some employees took it and was burning out and doing donuts in them. I wish I was joking but I’m not
I would have kept it because the block was only on brakes, which is not a big deal if you had to replace them. Suspension is not a big deal. Steering system not a big deal. Powertrain is 50/50 as far as keep or return. The bottom line is Chevy is protecting themselves and base on the mileage. The car was not on the track that much. Base on driving it the track did not do any damage to the car except the chip paint. Most likely the previous owner tried to the get the brakes/suspension replace after it was on the track and Chevy said no. It looks like your rotors and brakes was new. I do understand that returning it was the best thing to do since you could find another corvette.
Any money I got back as a discount would probably eventually be lost in time and repair costs. It's a shame because it was such a beautiful car. There is always another Corvette, GM makes a ton of them every year.
Not if you know how to fix cars. If you don’t should you be owning high performance cars? But, I agree on you returning at what I am assuming is an almost new car. Unless the discount is significant, it’s not worth it.
I think modification was done to the car. In order to keep a dealer warranty with that low miles you need to keep the car maintained at the dealership with oem parts if anything is replaced, if they find aftermarket parts or moddifications on the car it will void any warranty. That is why I think the warranty was blocked. But who knows except the dealer themselves 🤷♂️
Dude, this video gets a big thumbs up! You absolutely did the right thing and kudos to you for looking into it. I've been flirting with the idea of buying my next vehicle from carvana because I DETEST the whole walking into a dealership experience. I don't like dealing with people who either don't tell you the whole truth, or conveniently leave out information they know you should know.
I feel the same about car dealerships and I prefer NOT to buy cars, especially American muscle cars new. The corvette was priced right but it was too good to be true which is usually the case. Buyer beware and do your research before pulling the trigger.
You think? When the other owner brought it back to the dealership for warranty replacement of rotors, calipers and pads on a car with less than 2,000 miles, you think it raised eyebrows?
I would have done the same thing you did. Good to hear that the company kept its word and took the car back and gave you your money back without any hassle. It is suspicious thing that they would let that slip through. I would suggest taking any Carvana car to the dealer for a vehicle inspection during that 7 day trial.
im sure it does. probably got sold again and again until it wound up in the hands of some unsuspecting sucker that didnt look into things until it was too late to do anything about it.
It just goes to show you that trust no one to inspect the car you are buying except for yourself. When you are beating on a car on the track, 2,158 miles is a lot of beat-down miles. You were smart to return it. A car like that brand new would be around $71-$73,000 MSRP. You bought it at $54,700, which means CARVANA got it a lot cheaper than that. For CARVANA to get it that cheap and sell it to you and make a profit, I would bet my life that they knew exactly what they were selling you, they just hoped you would not catch it or that you would have fallen in love with the car so much during the trial period, that you would not return it. When buying used cars, buyer be very aware, no matter how low the miles are on a vehicle. There is usually a good reason why someone did not want that car anymore, especially when it still looks new and with low miles.
I work for Carvana and a lot of stuff goes through inspection without being noticed, they buy the cars through auctions but nobody is there to inspect them physically, they relay on employees at the facilities to point out the problems and majority of them have not experience at all on the field. What i do there is look for the parts missing from the vehicles and were only allowed to get the cheapest parts available with the exception of if the only part available is expensive we have no other option but to get it, but i seen a lot of mistakes like cars that were posted online and sold with missing parts and they had to be pushed back to production and rushed to get it out of there
Never buy a used Corvette, Charger, Challenger Camaro SS, Mustang GT, etc. Chances are there's a video of it on UA-cam where the previous owner was doing Donuts and burnouts.
This is an old video but I want to add my 2 cents anyway. Considering that no GM dealer would touch that car with a 10 foot pole, they would basically have to give me that car for me to keep it. I owned a 99 C5 and had to cough up 1500 dollars for repairs that I feel should have been done under the recall notice that I took the car in for to begin with. I had the steering wheel locking issue, if you don't know this is where the steering wheel locks up and no matter what you do it's almost impossible to get it to release. I got it to release one time following instructions found on a Corvette forum and this basically amounted to grab one side of the steering wheel and yank it as hard as you can, which indeed did release the wheel and I didn't have anymore issues for a long long time, the 2nd time it happened I had to get it towed to a dealership. The "fix" was replacing what they described as a metal bar that would using an electric motor would rotate out locking the steering wheel in place. However when they called me they told me they had performed the "fix" but the motor that moved the bar had burned out and would cost me a bit over a thousand dollars and to add insult to injury they didn't have any in stock and took them a bit over a month to get a replacement. My only other vehicle at the time was a motorcycle, and it was late fall and getting cold. I called GM and complained because in my opinion the motor most likely failed due to the recall, they where unsympathetic to my issue to say the least. So for a good month I got to ride my "summer only" bike in the cold, in the rain and still had to pay for repairs. Spoiler alert, rain at highway speed hurts like hell, and rainx doesn't work as well on helmets as you would imagine.
When Hertz Rent a Car rented Shelby GT-350's in 1966-1967 , Two things happened. Some were taken to the track- Some had their Hi-Po 289 Engines removed & used to race- then exchanged back before the car was returned. Some people actually swapped engines & kept them! returning the cars with there high mileage small block ford engines. I could easily see someone using this 7 day "look-see" to track & abuse a car-then return it.
Wonderful video, at 2,000 miles and 2 owners the only way to have a bigger red flag than that is if the car came with an actual red flag. The track use information you were given was spot on and the lack of warranty shouldn't have been a surprise what-so-ever. The fact Carvana didn't know the warranty was void is proof they do not do exactly what they claim, but the majority do not. Thank you for a well done informative video. People not in the industry need to know things like this happen and why. Your thoughts and experience are greatly appreciated!
@@CarStory So many intelligent people such as yourself have experiences that can help numerous people and in reality don't have the time or the platform to spread the message. Your valuable time and consideration is worth a million dollars to the person you save with this highly valuable information. We need more like you. Thanks again
Would that work say for example I come across a 2008 Pontiac G8 GT could I take the vin number to a Chevy dealership to look up the vehicle history and the brand no longer exist?
Thank you for the great consumer review, I love how you didn’t bash carvana as well since we’re all human at the end of the day and make mistakes. Good on their part as well for no hassle with your refund!
You dodged a bullet. In 2017 i purchased a 2016 Lexus ES350 with 2,000 miles. I also assumed that this vehicle was flawless and any issues would be covered under warranty, wrong! took the vehicle to Lexus because when I unlocked the doors using the key fob the car did not emit the confirmation chime. On further inspection the Lexus dealer informed me that the actual external speaker that emits the chime was missing!! The fun did not end there. The driver door was throwing an error code, door handle had been replaced! Next, the hood has been replaced. And finally the coup de grace the frame was cracked and repaired. oh and the fun part, clean one owner car fax!
Yeah but it's crazy they let you keep it for 7 days and then just return it. So you know if you 100% actually want the car. Instead of having next day regrets.
I would tend to agree but it sounds like they gave him no hassle to return it. When you buy from a dealership no matter what they tell you that contract you sign is binding and you're stuck!
I'm glad you returned it, I would have done the same thing too. They should have known about the voided warranty. I have seen other videos of carvana not giving all the dings and paint chips on their website. But let's say you were buying a Toyota Corolla, I would expect a little ding here and there too. After all it's a use car company. I wouldn't buy a car from them. Don't get me wrong, I love that you are not being hassled by a normal car dealership, plus you get $500 off the price of your car if you gave the name of someone who recently bought a car from them. But I have looked at their prices and they are way over priced. Not to mention you pay an additional $500 dollars to do that ridiculous vending machine. I hope you got a better car in the end.
Hi James. After returning the car I found a Mustang GT at Carmax and bought that. That was almost three years ago. I still have the Mustang and I'm really happy with it. I have a video about buying from CarMax on my channel too.
i would have refused delivery at the paint inspection. that would have told me all i needed to know about the 150 point inspection and the transparency of the sales process.
then you better buy a brand new corvette. just about any used corvette is going to have a blocked warranty because somebody did a mod or took it to a track. both of which will void your warranty. and "mod" is used very loosely with the warranty. basically if you did your own oil change and didn't use a "DEXOS" approved oil then they could shut you down. it's all bullshit. if you use any parts that don't have some sort of GM seal of approval then you're done. so get all your parts from AC delco or they will nail your ass to the wall. some dealerships won't take a second look at some of that stuff while others will work with torque wrenches just so they can tell you that you didn't use so and so torque spec and that's why this part failed.
I wouldn't even have taken it in the first place, the mixture of paint chips around the spoiler and missing floor mats was enough red flags, if i did take it the problems prior to finding out it was warranty blocks would also be enough for me to return it. that car definitely saw some solid miles on a track which also if any yall dont know missing floor mats is a huge sign it was a track car, not just a one time thing. The floor mats are removed so that the high G's dont sling them up under the petals while going around a track.
Answer. The 150 point inspection is an inspection. Fluids Frame Body Tires brakes interior and exterior. Checked by a 150 point inspection. If there is any signs of an accident it is further analyzed and probably not sold. It is also checked to see IF there is warranty and if there is any recalls. They do not have the capabilities to see if a car is blocked. Your 7 day trial is on you. You need to have the car researched at someone you trust. The dealership is the best place to start. You did the right thing and no you should not keep the car. Floor mats paint and keys are all items that would most likely have been resolved without issue. Don't care where you buy a used car it is a, used car. Your life is in your capabilities to research and make sure its safe. Im a tech by trade and anytime i buy a car even new I still run through it with a fine tooth comb. Great job on going your job and hope all works out.
@@CarStory Three faults that in all likelihood wouldn't have taken long to fix. It's just that they would've had to pay for the repairs. I live in Australia here those extra costs including new floor mats wind up in their used car sales price anyway.
You did the right thing. And glad you got your dough back in quick order. I'm also looking at a cash transfer deal on a Lexus. Plenty of those coming cars up North from FL...lol
Carvana sold me a BMW 550i in 2018 that within 16 hours of taking delivery and 137 miles put onto it the car broke down and went into limp mode. I had to pay to have it towed because carvana would only pay the first $50. The car had over $2,400 in problems being a high pressure fuel pump, battery, and a new starter. They only had 3 blemishes pointed out on the app and when taking delivery they did it inside where you could only see shiny paint. A few days later I notice the paint on the bumper is literally peeling off. They compensated me $50 for it... takes a lot more than $50 to repaint a bumper. I kept it for 4 months like an idiot instead of giving it back and lost thousands of dollars when I traded it in for a new car at BMW instead because I didn’t want to deal with the bullshit anymore.
ZX This is an absolute horror story! So sorry that happened to you. Thank you for telling your story here. Hopefully it helps others when thinking about buying a preowned car before having it fully checked out by a mechanic.
For almost $60k i would expect a flawless car even if it used. This car has been abused obviously if the factory restricted the warranty. If they would ask around $10k for it than i would not have any complain.
$60k is too damn much for a used Vette anyway, considering the new C8s are going to be in the $60s, brand new. Pay a little extra and get one of those.
@@Dj.MODÆO I agree, $60k is a ton for a preowned vette. When I found this car, $50k was my limit but I couldn't pass this one up because all of the options it had and it was only 1 year old with such low miles. I thought I had an awesome rare deal here. Man was I wrong. I will be checking out the C8, but I'll wait a year or two until they work out the flaws and most likely make improvements. My MustangGT is holding me down for now.
Just canceled an order through Carvana. The car was $19,500 so I started the order. Then they hit me with a $1,000 shipping fee, $1,000 trailer fee and a $500 license verification fee. THEN they told me I had a 19.4% interest for 72 months. All the fees and interest ADDED nearly $19,000 to the price. They wanted almost $40,000 for a 2012 Jeep with 230,000 miles.
@@CarStory as soon as they hit me with the final price I was shocked they jumped that high. They had all kinds of stipulations in order for them to even initiate the shipment. Went online to a local dealer and found the same year make and model for $8,000 less. Such a shame people are getting ripped off like this.
Anubis Reviews Carvana has very high prices. I only bought from them because I thought I was getting a steal of a deal. They made me pay in full before the car was sent to me which is a huge commitment to make on a car sight unseen. I won't do that again.
Don't buy from Carvana they are the worst.... They lie and sweep everything under the rug. Trust me they knew your Corvette warranty was blocked that's just how they roll...
To say that is how EVERY CAR DEALER IS is wrong. There are a couple dealerships around here that are brutally honest about the used cars on their lots, to the point they have even put notices on a few cars they got on trade-in stating the car is questionable at best and advising potential buyers to be prepared for problems that may arise that could be quite expensive to fix. One car even had a notice on it stating that while the car looked great, they would only recommend it as a parts car or for use only locally within a 20 mile radius. There ARE some honest dealerships out there but apparently you have not found them
There is a vette dealer out here in So. Cal that sells low mile vettes pretty cheap that have been training vehicles on a track for customers who by vettes. They remove the OEM wheels and tires before runs and put thier track set up on the cars.Those also have no factory warrantee but you can purchase an exteneded 3rd party warrantee. i passed on buying one.
The best part about buying a car online is the stress free "Pre-Purchase Inspection" since you have the car and 7 days to take it to anywhere you want.
It does say No Track Use within first 1500 miles! Someone commented that the OnStar system may have reported abuse like consistently high RPMs and speeds to GM which I think would block the warranty for sure.
What this really shows is that Carvana will sell a warranty blocked car add not advise you of it. If they are promising such a comprehensive warranty, checking the history and the warranty has to be the most important thing that they would do. I do not believe that they did not know. They tried to put one over on you. Thanks for sharing.
Yea seems like it was used for a track car. Performance driving school is possible. Without a major (further) discount in price, you were totally right to not keep it
He's very lucky they didn't fight him over the return process. To me, it seems the first owner raced the car and did serious damage to it because of lack of experience. The second owner probably found out about the issues and warranty block and ditched it as quickly as he could.
Dont be so nice. They took it back without fuss because they lied by ommission and would havd been in big trouble with both GM and federal regulations. GM would have sued them and the government would have fined them as well so for them its on yo the next sucker and hopefully he wont do his due diligence
junkyardhemi . I too work at a dealership in the service department and have never seen a “warranty block” on individual components. I do see complete warranty cancellation for salvage title cars. I don’t work for a domestic line so I can’t speak for them. In the Japanese imports market I have never seen it.
motogp001 The reason they put a warranty block on the vehicle is that it was used for some type of off-road use. The vehicle obviously does not have a salvage title, but the manufacturer is worried about potential Issues down the road
It's funny to have run across this. I have a 2016 Corvette Stingray which is the virtual twin of this car; right down to the racing seats and yellow brake calipers. I knowingly purchased it 3 years ago with 5,000 miles and warranty blocks. I knew that the car had been used by GM to teach people to drive and race cars like this. The warranty blocks resulted in me buying the car at a much lower price than an identical car without the warranty blocks. I estimate that it was priced ~$15,000 lower than a comparable car without the blocks would have cost. I figured that this car was built solidly, after all, tracking a Corvette doesn't void its warranty. I also figured that if taken care of (not beaten and abused), it should easily last through what would have been its warranty period. Wrong; big wrong, major wrong! Although this car performs incredibly and looks amazing it has had more than its share of issues. I would not recommend that anyone buy a warranty blocked car unless they planned on tearing it apart to build a full blown track car out of it.
Great video, thanks for the information. Yes, you did the right thing in returning it. Yes, Carvana honored the terms by taking it back. I don't know why the warranty block was not known, but all is well that ends well.
It’s a used car pure and simple-one cannot expect perfection when cars are preowned. If perfection is needed, one must pony up the extra 20K for a new vehicle! Just my .02.
I'm writing several years after your video (2021) only because someone may find my experience useful. Carvana delivered to me a car (2015 Ford Taurus SEL) with multiple steering and suspension issues that were never disclosed prior to purchase. Upon having an in-network mechanic inspect the car he detailed issues that would cost upwards of $3,000 to fix. On the plus side, Carvana agreed to extend my 7 day return option an additional 4 days---with the promise to extend further if needed---while the parts were delivered and installed. The company that Carvana contracts with for repairs, Silver Rock, agreed to pay for the repairs. To that end, I was impressed with both Carvana and Silver Rock's customer service and willingness to make the situation right, but that still leaves the rather disturbing fact that Carvana would deliver a car---and say it passed inspection---that needed such costly repairs. I was hoping my experience was an oddity, but I just don't know.
It probably had a tune in the ECM when taken in for some warranty work at a earlier time, thus the black flag. I have a 2015 Mustang GT that I race. After lots of abuse, the engine started knocking. I got the run around from several dealerships trying to get it fixed before the warranty expired, and time was running out. I finally found a dealer that would take care of it, but he told me straight up, "if you have a tune, take it out, because if I download the car, and has a tune, the warranty is gone! Long story short, I got my new Coyote engine.
Doubtful, most of the time major used car dealers do service in house unless it's a major repair. They would have no information regarding factory warranty status unless they were to try to sublet it to a dealer for warranty work.
"It was 20 grand less so I thought it was a good deal" It was at this very moment Car Story knew he F*cked up. Meanwhile I'm over here spending 7 grand on a c5 with 60k miles and 0 issues. ALSO NO WARRANTY. NOW THIS IS A DEAL .
@@nick-zc9xv bruh i know the one he was talking about it was a silver one with a bit of rust on the fenders and VERY clean interior but one missing floor mat
If you don't keep the car for 7 days Carvana will return your money, except for the delivery fee. Was your delivery fee also refunded since this was a huge mistake by them?
When I bought the car, they were not yet charging the delivery fee. I wouldn't buy from them now because you have to pay that fee even if you refuse the car after your one hour initial inspection.
Excellent video, I would have returned it as well. I am much more inclined to purchase from Carvana after watching your video of them doing the right thing and reversing the sale.
dtc6776 - It is a safety precaution and mandatory on some tracks. Floor mats can slip and interfere with the pedals - You don't want the mat to get jammed up underneath your brake pedal. In this case, it certainly wasn't because the car was bought at auction because it had its mats before he rented it out and it came back without them which means someone removed them. Thus, the immediate suspicion is that they removed them to take the car on the track (and neglected to replace them afterwards).
@@andykapsar4667 It's just one clue on the mystery of a car's past. Floor mats come out for track, they come out for autocross (cone courses in parking lots where you aren't likely to exceed 60 MPH), they may come out when the car's auctioned, or maybe the owner used an aftermarket floor mat because they have dirty feet and didn't want to include it with the car. You basically have to look over the entire car, and piece together the clues (Like in the video) to see what sort of story they tell when they're all together.
Andy Kapsar - Do you have trouble understanding the difference between a performance car being returned without mats after a rental and buying a family car from a dealer without mats or are you just being deliberately obtuse?
I think you were extremely wise, to have a dealership run the VIN and find out warranty status. I can't help but think this vehicle may have been a pace car...speed=spoiler flake, brakes, etc. Pity cars can't talk. Big applause for the dealership technicians who gave you the truth and the red flags. I would like to know what GM had to say about this. Would they validate my personal opinion about the car you turned back in.
I haven't used Carvana but. I have used CarMax. They are also a 7 day try and return/buy, offer extended warranty that starts after their 30 day expires. What's nice is that I can go to dealership for repairs, pay my copays. Especially, when its a luxury car sometimes it is just better to go to a special dealership, e.g. to get exclusive parts, e.g. Cadillac, etc. I am pleased with them so far. Bought 3 and will buy #4 when I pay off #3.
Addendum; Even with CarMax, I immediately take to the brand dealership for a thorough check. Also, trust gut instincts. God gave us instincts. I have bought new and used since 1973. I had a good Father who was mechanical, he had friends who were mechanical and learned from them.
Well, for me part of the reason (probably a good portion of the reason) I'd buy a car that is that new with that low of mileage is the manufacturer warranty. Having the piece of mind knowing if something mechanical goes wrong, the manufacturer will cover it. So yeah, I would have returned it too. The previous owner probably screwed something up when he ran it on the track and you don't want that coming out of your pocket.
Returned the car. But it sounds like Carvana keep to their end of the bargain. A plus there ..
Yes they did the right thing to take the car back. I would buy from them again but their cars seem overpriced lately. I wouldn't mind getting a Jeep JL from them sometime in the future if the price is right.
Advertising trick you sucker
@@zl1kamaro764 What tricked me was the price of the car! But as usual, if it sounds too good to be true, it probably is.
Car Story thats car is about 100k here in Australia in fact alot more like near on 200k to convertte to right hand drive 😂
@@bigorsetomatoesauce6403 WOW! That's CRAZY EXPENSIVE! Thanks for commenting all the way from down under!
Seems like carvana handled this exceptionally well.
I got every cent back! Can't complain!
Yes they did
Well, that is one of their biggest advertising points, so glad to see it went as they claim. It does take a bit of the fear out of such a big purchase.
Yes, but what would happen if he wouldn't have brought the car into the dealership and after the 7 days learned that they sold him a car with a blocked warranty? Seems like they were either trying to sneak one by the consumer or don't do a thorough inspection like they say they do. The real test is what would they have done after the 7 days when the owner found out the warranty was blocked. What a relief for him that he brought the car in.
Well, we can't assume anything.
This is a track car from gm. They use the cars for customers to get a race track experience. They then auction the cars off and void parts of the warranty.
That sounds like a possibility!
@@CarStory sounds like he may have hit the nail on the head...some guy with coin buys it in cash at auction, doesn't like it/has to fix too much stuff too soon/realizes he left his floormats at the shampoo station at the car wash/etc, unloads it onto someone else who realizes all the same shit, and after all is said and done and 2,000 miles in, it ends up on an internet car-buying site.
@@michaels2136 no floor mats is a signature of track cars. They remove them so they can't get stuck under the petals.
I agree , this was strictly a track car.
Seems about right for 2 keepers, Fleet sales discount then auction to carvana
Car was abused on a track or tracks, that's why most warranties block certain repairs. Your instincts was right to return the vehicle back for a full refund.
You had the vin number you have to apply and pay Chevrolet for warranty transfer, should have been done by the buyer when deciding whether to get the used car warranty from the third party. However that's great news about 7 day test drive 😁
Andrew Moon factory warranty on GM products automatically applies to anyone who presents the car for service during the warranty period. You don’t have to provide proof of ownership.
What I don't understand is they say they're made to be that fast so how can they call having a cargo 150 hundred sixty miles an hour when it's possible to go that fast abuse really
@@veriuni Sounds like you might have been scammed, dude! If you paid Chevrolet for a warranty transfer, chances are it wasn't actually Chevrolet you paid. The only ones that don't automatically transfer for free to a new owner are aftermarket warranties, which is not the case in this video.
I've owned several preowned vehicles, most of which were still under the manufacturer's warranty. One of them was a Cadillac (eg. also a GM) that had engine issues, and the repair was covered under the manufacturer's powertrain warranty.
what does abused mean? i mean its a super car ? arent you allowed to full speed this car?
$60,000 for a car with no warranty and questionable past... Return
My thoughts exactly!
I think modification was done to the car. In order to keep a dealer warranty with that low miles you need to keep the car maintained at the dealership with oem parts if anything is replaced, if they find aftermarket parts or moddifications on the car it will void any warranty. That is why I think the warranty was blocked. But who knows except the dealer themselves 🤷♂️
@@BenefitExploits Moss- Magnuson Act protects against this, yes but can they give you a hard time, yes. Will they blame the upgraded part/ installation, yes. Sometimes denying warranty service to protect the main company and dealer profit YES! With an expensive car like this you just let the dealer Rob you so you don't deal with this.
@@consciouscool yeah i agree
Oh! It comes with a warranty up to 60K / years
Yes returning it was the best bet. But at least carvana kept their end of the deal
Yes, Carvana did right the right thing for me so I have no harsh feelings towards them.
@@CarStory Just a minute. Carvana should easily have known the warranty block issues. If they did and didn't tell you, that is criminal mis-representation. If they didn't know, that is unforgivable incompetence. I'll bet they sold it to someone else who discovered too late the warranty was junk.
@@paddy19656 uhh, no. Thats just privileged information stored on a private database that only GM dealerships have access to. Since Carvana does not have access to this info, and should not be expected to have it, there is no malice here.
@@TravisFabel Thank you! It amazes me how many self proclaimed experts come up with these fictitious laws, and how blah blah blah can't blah blah blah.
@@paddy19656 I find it amusing that you think used car dealers run the VIN of EVERY CAR they buy at auction through its corresponding manufacturer only dealer database. The only way that might happen is if the vehicle is being sold through a dealership network that also sells new cars of the same brand as the used one or if the vehicle needs warranty work before it's sold. If it's a place that only sells used cars then it probably isn't going to get anything other than a look over and a Carfax.
I love how people think Carvana is just a vending machine. It's not. It's online car sales. The vending machine is a delivery option.
Joe Ayala negative carvana does have a vending machine north of Florida right I-95
@@kevinlopez-xy8cr He did say that the vending machine is A delivery option, meaning not the only one.
The vending machine is a Pick up option not a delivery, they actually have a delivery option which is a truck that delivers your car.
But the commercial showed a big tower, like a vending machine. :(
tyler durden there’s a vending machine but only in certain states so the probability of getting s car from the vending machine is small but not impossible. But overall it’s just a plain old car sales company
I would have returned it so fast, that the paint on the spoiler would be chipped even more
LOL
I might have kept it for a 20000 dollar discount. They will be hard pressed to get a lot for it at auction.
LMAO!!
I would had lost the spolier .
@@kadinzaofelune , good point. If someone in the loss and risk prevention Dept had personally looked at the case, they might have done that.
why is everybody looking at these small problems as if they were a death sentence for the car? lets not throw out the baby with the bathwater here. it's a fast car, it should be no surprise that it was driven fast by the previous owners. I feel like these are common problems for buying used corvettes. the issue isn't with the car, it's that carvana didn't run the warranty before selling it, in which case I would have asked for a discount.
You: “this car has been flagged???”
Dealer: “no sir, this car has been flogged”
T S LOL, Good one and so true!
Dealer won't always know. Especially if it was purchased at an auction which is likely.
Onstar reports speeds over 90 MPH, hard braking and engine over speeds to GM.
Yep can download a app or PC program for that. Even tells you where the car is.
But for $40 a month it should.
If you read the fine print it is there it there to protect GM, plus another way for GM to generate some revenue.
Also it is always on even if you discontinue the service.
This is why OnStar is disabled on my GM vehicles
@@erikb8877 even if it is disabled it can still log event data in the ecm which can be downloaded at any time when it goes to a dealer for warranty work. I've also seen cars that transmits logs whenever it is connected to wifi.
Sounds like it was a track car and Carvana is a stand-up company that didn't know.
I don't buy 'they didn't know' excuse. Either they don't inspect their cars like they say the do, or they knew about it and hoped you wouldn't check with the dealership before 400 miles expired.
I think its more likely that Carvana knew and was hoping to get away with it. At least they kept to their policy.
The 150 point inspection doesn't include calling a dealer to figure out warranty issues. It's more of a physical safety check of the vehicle.
@@one51pokemon they would know when they got the car about the warranty block
@@danieln2448 why would they if they didn't send it in for warranty work?
I think, if anything, this shows how well Carvana handled things on their end making this a pretty pain-free experience.
WeesnoosProductions with how complex vehicles are these days and the insane cost of repairs no warranty drops the value of the vehicle by about 1/2 for me. I would never buy a car worth more about $3000 without a warranty. Ive read that the average vehicle undergoes 6 warranty repairs with an average cost of about 1/10th the msrp of the vehicle before warranty expires.
@@rizash that's not true. Just do your research on cars before you buy them all cars and manufacturers have issues.
you do realize they have a history of this also you find a car on the website, you like, you buy they have sometime 6-10 car that are the same and they will send you the worst one. But if you complain or refuse it they will try to give you a better one.
@@pten2049 that's not how it works at all. You choose the car you want. It's all by VIN. If you choose Vin #1 Vin#1 will be delivered. Lmao
My friend runs a service department at a Chevy dealer. Chevy only blocks cars like that when it is used for racing. Carvana did not check it when they bought it at auction or it was flagged by GM after they bought it. They took it back and refunded, so they probably are being honest.
2 owners with that low of a mileage right to think something was suspicious
Very suspicious! Such a shame! Was a beautiful car and to find a preowned Z51 with the competition seats is not easy! Wish I could have kept it!
Frank Latin Ehhh not really. The primary demographic of the corvette are older guys. They typically garage keep them and hardly drive them. I work for a chevy dealership and we get low mileage corvettes all the time!
dannie curlett Even if someone co-signs it would still be considered one owner, not two.
@@s550daric Clean Corvettes are easy to find with low miles here in Florida.
dannie curlett Both are responsible for the loan aspect but as far as Carfax it would still be listed one owner for the loan.
No floor mats would’ve led me to guess it could’ve been tracked, they take them out to prevent accidental flat out
Good to know, thanks Troy!
Or it in the trunk. A lot of car dealership when they clean the cars put them in the trunk for some reason.
@@fatcatgaming233 yes very true, but they were not in the rear hatch area in my case. I wouldn't have minded buying some corvette floor mats if the car was still under warranty.
Yep that car was rode hard and put away wet
Fat Cat Gaming the floor mats are missing because it was tracked. No track will let you run with the mats in place. It’s a safety hazard.
I'm shocked that they didn't try to tiptoe around it. I'm glad they were straight to the refund.
It would have been interesting to see if the car's computer had an history like highest speed and highest rev.
That car was at the track all of its life.... GM found out and blacklisted it....I was going to buy a Mustang GT 500 once and it had very low miles ... The dealership let me look at it and i told them nope... This car was raced a lot.... the salesman said how do you know... I said a car with 3000 miles does not leak oil all under the car for nothing....among other stuff... and a noise from the engine.... I asked them to check computer and see how fast it has been... They would not do it...
Thats probably why GM placed a warranty block on this vehicle when they hooked it up to one of their service computers.
Chevy knew from the on board computer that the car had been driven above street level speeds. Big brother watching
Someone mentioned that the OnStar system may have reported the abuse before the 1500 mile break in period to GM.
@@CarStory or maybe the previous owner modified the ECM with a Tune.
Wait! Do you mean that car can go above the speed limit?
@@Weirdracin Im not sure the ECM has been unlocked in these yet?
@@Nothingtoya From what i see, it can be. But sounds like after 2017 then need to have the ECM unlocked to tune it, which i guess would flag it with GM. But that was just doing a search for answers. I know 2016 Camaro SS can be tuned, so figured the 2016 Corvette also.
People love to bash car dealers but in all fairness, Carvana seems to be a lot safer option then buying from a traditional dealership. Generally you do not get the option of returning a car once you sign the paperwork, so Carvana's return policy (with little to no-hassle) is a definite plus. As for them not catching the warranty block........well, being a relatively new company, it's not surprising that they still have some bugs to work out. The most important thing, is that you're not stuck with it. I can't see where they were being duplicitous because with all of their guarantees and their return policy, there's very little chance (really almost no chance) that they would get away with it. If anything, this particular experience should be one that demonstrates how safe it is to buy a vehicle from them.
I have to agree. I was not stuck with the car and they gave my money back without a fight. I would buy from them again if I could find something I want for the right price.
This reads like an ad.
Well people don’t want their money back people want to be able to buy a good reliable vehicle...
No warranty? That's a no from me dawg.
Must be nice to be able to buy Corvettes from your checking account.
DallasInLA i was thinking the same thing.
Work for it
@@dangright9570 how do you know he worked for it and didn't inherit it? 🤔
@Jeff Lee lmfao california lives rent free in your head
He financed through his bank which sent the check. Never finance through the dealer, always go through your own bank for a cheaper rate.
I'm sure they were "shocked" to find out.
Exactly they sold it for 20k less a year later..they probably paid 30 to 35k
Yup they knew it was a track car
very smart in the situiation
They probably knew about the car and were shocked the buyer found out.
I would trust them to find another non raced vette. No hassle return sold me on them.
Carvana needs to be more careful with the cars they buy. I think they bought this Corvette from an auction in "as is" condition without any guarantee of warranty. Situations like this will eventually make them change their standards.
Really, your sold on Carvana? How about not buying a car online and get one the Normal way, either buy it privately or at a dealer and look at the car first. Check out the body before you do anything. Then test drive it. Then take it to a mechanic. Buying a car site unseen , not too smart!
Alan K Welcome to the future, old man
@Poklando I wouldn't just blast them saying they wanted to scam him. Over the spring we hunted down a AMG GT-R. At wholesale we got a actual heck of a deal. 4 days and it popped up at my work. That is where everything went to the fan. It was PPF'd all over, oh good! Nope hiding NUMEROUS paint chips and marks. Being a euro shop we pulled the ECU and every other module and the launch control counter. That wasn't pretty.
This car was labeled as a green light full warranty, etc car. But it was not entirely fully covered by MB. Sent it back and the seller refunded us and went after MB.
Slip ups happen way way more than you think in the wholesale land. I promise.
I love how carvana actually sided with you and told you to get a different car it shows how truthful they are.
I bought my car from Carvana back in June, been a great experience so far beyond a delay in receiving my final state registration and plates. but that was sorted quickly with a phone call.
@@alayna4144 I bought an electric car from them almost 3 years ago. Got a great deal on it and was overall pleased. They did miss two shipping dates and when it was delivered to me it was almost completely dead. It was supposed to have been fully charged. Other than those few things, It wasn't a bad experience.
The one big caveat to this though, If you are using their finance which I did. You take a hard credit check hit when buying the car. Now that is OK but if you decide to not keep the car and don't find a different one you like within a short amount of time, then you took that hard credit check hit for nothing and down goes some of your credit rating for nothing.
Darren Cole what electric car did you buy
@@Darclover82 I bought the Nissan Leaf. 2013 model. They now have newer models for near the same price I bought mine back then. If you have less then say 50 miles a day to drive, you can't beat these cars. They are great and costs only like a couple bucks to fully charge them at home. Bad side is if you live in a place like arizona where the temps are crazy high, the battery packs are air cooled so when you got that crazy heat, they can't cool down enough and causes slow battery damage. Winter time can also cause range loss of about 25% depending on how cold it is. That's why I said around 50 miles cause the 24kw battery packs are 80mile range and the 40kw battery packs on the newer ones are around 150 I think. Great around the town car though.
Only after he caught them.
Crazy
I would not keep the car either
However
Looks like carvana is a good company to buy from
They lied to you (-), but took the car back (+). Had they really performed the proper inspections and title searches they would have found those issues (-). CAR FAX is NOT all that RELIABLE (-), plus they are like any other company, their customers lie about the condition of the car they trade in, too(-). Your score is 4 negatives to 1 positive. CARVANA IS A BUST. NOBODY IN THEIR RIGHT MIND BUYS A CAR WITHOUT VISUALLY INSPECTING THE CAR FIRST. THERE ARE WAY TOO MANY SHADY PEOPLE OUT THERE LOOKING TO STEAL YOU BLIND. CARRY A CAMERA & A SCANNER TOOL BEFORE SIGNING ON THE DOTTED LINE.
@Anton Zuykov so because your 50-50 you'll use it again? man these companies really know how to trick dummies
@@georgestone1485 I know people who work at carvana. they said any time a sports car get sent in they beat the shit out of the car (driving fast, burnouts, launches etc) the cleaning job is a joke to. they say professional detailing but all they do is take it through a auto car wash and do a simple wipe down and vacuum of the car most of the times. unless its beyond filthy. ill never buy from them bc I know how the cars are really treated.
@@jamieAngelaras I was wondering if Carvana employees abused the cars. I suspected it but was hoping I was wrong.
Car Story I’m a current carvana employee for the past year and what he’s saying is true. Not to long ago (like 2 weeks ago) we got a dodge hellcat and the day it was suppose to get shipped to the customer some employees took it and was burning out and doing donuts in them. I wish I was joking but I’m not
I would have kept it because the block was only on brakes, which is not a big deal if you had to replace them. Suspension is not a big deal. Steering system not a big deal. Powertrain is 50/50 as far as keep or return. The bottom line is Chevy is protecting themselves and base on the mileage. The car was not on the track that much. Base on driving it the track did not do any damage to the car except the chip paint. Most likely the previous owner tried to the get the brakes/suspension replace after it was on the track and Chevy said no. It looks like your rotors and brakes was new. I do understand that returning it was the best thing to do since you could find another corvette.
Sometimes I wish I kept it but I thought I’d find another a year or two later. Now I’d rather have a C8.
I would have asked for a serious discount to keep it 🤷🏽♂️
Any money I got back as a discount would probably eventually be lost in time and repair costs. It's a shame because it was such a beautiful car. There is always another Corvette, GM makes a ton of them every year.
All they offered was their extended warranty but I didn't want a car that was likely driven hard and not broken in properly.
Not if you know how to fix cars.
If you don’t should you be owning high performance cars?
But, I agree on you returning at what I am assuming is an almost new car. Unless the discount is significant, it’s not worth it.
@@CarStory if you would have waited a little longer you could have put that money towards a c8 Corvette
@@juanc5149 most people that can afford a Corvette don't need to wrench on them to save a lil money.
The auction where they got it from screwed Carvana and Carvana’s “checks” are a simple visual and carfax.
I think that is exactly what happened.
Carvana doesn't buy from Auctions......ijs, this cat had to be acquired from a person....
I think modification was done to the car. In order to keep a dealer warranty with that low miles you need to keep the car maintained at the dealership with oem parts if anything is replaced, if they find aftermarket parts or moddifications on the car it will void any warranty. That is why I think the warranty was blocked. But who knows except the dealer themselves 🤷♂️
@@douggould4004 yeeah they do aesa manheim to name a few.
NEVER trust any Car Suck report!
Dude, this video gets a big thumbs up! You absolutely did the right thing and kudos to you for looking into it. I've been flirting with the idea of buying my next vehicle from carvana because I DETEST the whole walking into a dealership experience. I don't like dealing with people who either don't tell you the whole truth, or conveniently leave out information they know you should know.
I feel the same about car dealerships and I prefer NOT to buy cars, especially American muscle cars new. The corvette was priced right but it was too good to be true which is usually the case. Buyer beware and do your research before pulling the trigger.
Wow! Now this is an eye opener. Will definitely check the warranty status before buying a used car. Thank you for posting this!!
Glad you liked the video! Thanks for watching and commenting!
No factory warranty? Decision wasn’t even a question.
I was expecting a horror story trying to return item. They at least did the right thing!
Ben Steer boo !
Dude you dodged a bullet thank god carvana was cooperative.
I think I dodged a bullet too. Carvana did the right thing. Thanks for commenting.
I got a refund on my Internet-ordered bride. Turned out she had many miles on her that were not listed in the description...
Did you check her oil?
Others say she got the short end of the deal. :)
Sounds like you couldn't turn off the laugh track that played when you took your pants off.
Lol
@@livardo Yes, my dripstick now has a rash.
Sounds like Carvana did a great job of taking care of the customer. The car must have been tracked and GM found out.
You think? When the other owner brought it back to the dealership for warranty replacement of rotors, calipers and pads on a car with less than 2,000 miles, you think it raised eyebrows?
I would have done the same thing you did. Good to hear that the company kept its word and took the car back and gave you your money back without any hassle. It is suspicious thing that they would let that slip through. I would suggest taking any Carvana car to the dealer for a vehicle inspection during that 7 day trial.
I thought this was gonna have a bad ending lol
im sure it does. probably got sold again and again until it wound up in the hands of some unsuspecting sucker that didnt look into things until it was too late to do anything about it.
It just goes to show you that trust no one to inspect the car you are buying except for yourself. When you are beating on a car on the track, 2,158 miles is a lot of beat-down miles. You were smart to return it. A car like that brand new would be around $71-$73,000 MSRP. You bought it at $54,700, which means CARVANA got it a lot cheaper than that. For CARVANA to get it that cheap and sell it to you and make a profit, I would bet my life that they knew exactly what they were selling you, they just hoped you would not catch it or that you would have fallen in love with the car so much during the trial period, that you would not return it. When buying used cars, buyer be very aware, no matter how low the miles are on a vehicle. There is usually a good reason why someone did not want that car anymore, especially when it still looks new and with low miles.
Chris Robbins I agree 100%. Thanks for commenting!
Just goes to show you.... buyer beware. You must ALWAYS protect yourself and do your own research !!!! You did the right thing.....
Buyer beware, If the deal is too go to be true, it probably is and it was in this case.
Return of course, and from my point of view, the dealer handled it like professionals !
I agree!
I work for Carvana and a lot of stuff goes through inspection without being noticed, they buy the cars through auctions but nobody is there to inspect them physically, they relay on employees at the facilities to point out the problems and majority of them have not experience at all on the field. What i do there is look for the parts missing from the vehicles and were only allowed to get the cheapest parts available with the exception of if the only part available is expensive we have no other option but to get it, but i seen a lot of mistakes like cars that were posted online and sold with missing parts and they had to be pushed back to production and rushed to get it out of there
Thanks for the insider info!
Never buy a used Corvette, Charger, Challenger Camaro SS, Mustang GT, etc. Chances are there's a video of it on UA-cam where the previous owner was doing Donuts and burnouts.
Absolutely return that thing. That is a huge problem.
This is an old video but I want to add my 2 cents anyway. Considering that no GM dealer would touch that car with a 10 foot pole, they would basically have to give me that car for me to keep it.
I owned a 99 C5 and had to cough up 1500 dollars for repairs that I feel should have been done under the recall notice that I took the car in for to begin with.
I had the steering wheel locking issue, if you don't know this is where the steering wheel locks up and no matter what you do it's almost impossible to get it to release.
I got it to release one time following instructions found on a Corvette forum and this basically amounted to grab one side of the steering wheel and yank it as hard as you can, which indeed did release the wheel and I didn't have anymore issues for a long long time, the 2nd time it happened I had to get it towed to a dealership.
The "fix" was replacing what they described as a metal bar that would using an electric motor would rotate out locking the steering wheel in place.
However when they called me they told me they had performed the "fix" but the motor that moved the bar had burned out and would cost me a bit over a thousand dollars and to add insult to injury they didn't have any in stock and took them a bit over a month to get a replacement. My only other vehicle at the time was a motorcycle, and it was late fall and getting cold.
I called GM and complained because in my opinion the motor most likely failed due to the recall, they where unsympathetic to my issue to say the least.
So for a good month I got to ride my "summer only" bike in the cold, in the rain and still had to pay for repairs.
Spoiler alert, rain at highway speed hurts like hell, and rainx doesn't work as well on helmets as you would imagine.
I would have asked for a discount on the price. I'm pretty sure I was gonna void warranties regardless.
LOL Good one!
Right thats what i said ... If i can afford that .. Certain shit aint a REAL issue .. That cant be negotiated
Half off
@@freddybanuelos6132 For half off I would have kept it!
When Hertz Rent a Car rented Shelby GT-350's in 1966-1967 , Two things happened. Some were taken to the track- Some had their Hi-Po 289 Engines removed & used to race- then exchanged back before the car was returned. Some people actually swapped engines & kept them! returning the cars with there high mileage small block ford engines. I could easily see someone using this 7 day "look-see" to track & abuse a car-then return it.
ghahandi Wow that's crazy! Never heard about that!
The music when things started going bad. Made me think you were gonna find a dead body in the car.
Wonderful video, at 2,000 miles and 2 owners the only way to have a bigger red flag than that is if the car came with an
actual red flag. The track use information you were given was spot on and the lack of warranty shouldn't have been a surprise what-so-ever. The fact Carvana didn't know the warranty was void is proof they do not do exactly what they claim, but the majority do not. Thank you for a well done informative video. People not in the industry need to know things like this happen and why. Your thoughts and experience are greatly appreciated!
Very glad you liked this video. Took me a long time to piece together. Thanks for your kind words Mr Debunker!
@@CarStory So many intelligent people such as yourself have experiences that can help numerous people and in reality don't have the time or the platform to spread the message. Your valuable time and consideration is worth a million dollars to the person you save with this highly valuable information. We need more like you. Thanks again
Always ask for the vin number and take it to the dealer for it's history. The car history sites don't show everything.
Great advice and you know I will be doing that for now on!
Would that work say for example I come across a 2008 Pontiac G8 GT could I take the vin number to a Chevy dealership to look up the vehicle history and the brand no longer exist?
Good thing you found out about it in your 7 day trial period or you would’ve been up a creek lol
Thank you for the great consumer review, I love how you didn’t bash carvana as well since we’re all human at the end of the day and make mistakes. Good on their part as well for no hassle with your refund!
Carvana did the right thing! No bashing, just wanted to tell my story. Thanks for watching and commenting!
Carvana isn’t human, it’s a computer 🤖
You dodged a bullet. In 2017 i purchased a 2016 Lexus ES350 with 2,000 miles. I also assumed that this vehicle was flawless and any issues would be covered under warranty, wrong! took the vehicle to Lexus because when I unlocked the doors using the key fob the car did not emit the confirmation chime. On further inspection the Lexus dealer informed me that the actual external speaker that emits the chime was missing!! The fun did not end there. The driver door was throwing an error code, door handle had been replaced! Next, the hood has been replaced. And finally the coup de grace the frame was cracked and repaired. oh and the fun part, clean one owner car fax!
Wow that's nuts! What did you do with it?
so what did you do about all this? Were you able to just return the car?
if the previous owner didnt involve the insurance company in a repair the car will show a clean car fax.
Buying a car from Carvana is like going on a blind date!
And no boobs
More like a blind marriage.
Yeah but it's crazy they let you keep it for 7 days and then just return it. So you know if you 100% actually want the car. Instead of having next day regrets.
I would tend to agree but it sounds like they gave him no hassle to return it. When you buy from a dealership no matter what they tell you that contract you sign is binding and you're stuck!
@@cassanderrr and if the condom broke you have more then a "next day regret" 🤷🏽♂️
I'm glad you returned it, I would have done the same thing too. They should have known about the voided warranty. I have seen other videos of carvana not giving all the dings and paint chips on their website. But let's say you were buying a Toyota Corolla, I would expect a little ding here and there too. After all it's a use car company. I wouldn't buy a car from them. Don't get me wrong, I love that you are not being hassled by a normal car dealership, plus you get $500 off the price of your car if you gave the name of someone who recently bought a car from them. But I have looked at their prices and they are way over priced. Not to mention you pay an additional $500 dollars to do that ridiculous vending machine. I hope you got a better car in the end.
Hi James. After returning the car I found a Mustang GT at Carmax and bought that. That was almost three years ago. I still have the Mustang and I'm really happy with it. I have a video about buying from CarMax on my channel too.
i would have refused delivery at the paint inspection. that would have told me all i needed to know about the 150 point inspection and the transparency of the sales process.
I don't know how they missed it, especially the chip in the targa top.
I agree....the spoiler flakes...should have sent it back that minute.
I wouldn’t pay that much for a car without a warranty either good call
Thanks Paul!
then you better buy a brand new corvette. just about any used corvette is going to have a blocked warranty because somebody did a mod or took it to a track. both of which will void your warranty. and "mod" is used very loosely with the warranty. basically if you did your own oil change and didn't use a "DEXOS" approved oil then they could shut you down. it's all bullshit. if you use any parts that don't have some sort of GM seal of approval then you're done. so get all your parts from AC delco or they will nail your ass to the wall. some dealerships won't take a second look at some of that stuff while others will work with torque wrenches just so they can tell you that you didn't use so and so torque spec and that's why this part failed.
@Robert Slackware you're not going to find an LT1 crate motor for $1k. you're looking at around 5K for a used one. and that's just the engine alone.
If anything, this makes me like carvana more.
Much respect to them for taking it back trouble free.
U did the right thing by returning it
Great decision on your part regardless of how painful the disappointment may have been.
I wouldn't even have taken it in the first place, the mixture of paint chips around the spoiler and missing floor mats was enough red flags, if i did take it the problems prior to finding out it was warranty blocks would also be enough for me to return it. that car definitely saw some solid miles on a track
which also if any yall dont know missing floor mats is a huge sign it was a track car, not just a one time thing. The floor mats are removed so that the high G's dont sling them up under the petals while going around a track.
Sounds like a pace car
It was most likely used in some kind of driving school
Very possible!
Lmao
Answer. The 150 point inspection is an inspection. Fluids Frame Body Tires brakes interior and exterior. Checked by a 150 point inspection. If there is any signs of an accident it is further analyzed and probably not sold. It is also checked to see IF there is warranty and if there is any recalls. They do not have the capabilities to see if a car is blocked. Your 7 day trial is on you. You need to have the car researched at someone you trust. The dealership is the best place to start. You did the right thing and no you should not keep the car. Floor mats paint and keys are all items that would most likely have been resolved without issue. Don't care where you buy a used car it is a, used car. Your life is in your capabilities to research and make sure its safe. Im a tech by trade and anytime i buy a car even new I still run through it with a fine tooth comb. Great job on going your job and hope all works out.
Great info! Thanks for commenting!
No Warranty = No Sale
How does anyone buy a one year old car and have no manufacturer warranty? I've never heard of such a thing!
@@CarStory Three faults that in all likelihood wouldn't have taken long to fix. It's just that they would've had to pay for the repairs. I live in Australia here those extra costs including new floor mats wind up in their used car sales price anyway.
I am from the UK and have never seen a corvette
This was a good corvette to see!
Its cool you are still responding to comments
@@randomtransportguyx4397 Yep! I try to answer every one!
I would've returned it most likely. Good on carvana for taking it back and refunding you like they say they will.
You did the right thing and sent the car back. This car had a murky background!
Murky for sure!
You did the right thing. And glad you got your dough back in quick order. I'm also looking at a cash transfer deal on a Lexus. Plenty of those coming cars up North from FL...lol
Thanks! Good luck with your car search!
Carvana sold me a BMW 550i in 2018 that within 16 hours of taking delivery and 137 miles put onto it the car broke down and went into limp mode. I had to pay to have it towed because carvana would only pay the first $50. The car had over $2,400 in problems being a high pressure fuel pump, battery, and a new starter. They only had 3 blemishes pointed out on the app and when taking delivery they did it inside where you could only see shiny paint. A few days later I notice the paint on the bumper is literally peeling off. They compensated me $50 for it... takes a lot more than $50 to repaint a bumper. I kept it for 4 months like an idiot instead of giving it back and lost thousands of dollars when I traded it in for a new car at BMW instead because I didn’t want to deal with the bullshit anymore.
ZX This is an absolute horror story! So sorry that happened to you. Thank you for telling your story here. Hopefully it helps others when thinking about buying a preowned car before having it fully checked out by a mechanic.
For almost $60k i would expect a flawless car even if it used. This car has been abused obviously if the factory restricted the warranty. If they would ask around $10k for it than i would not have any complain.
At the minimum it should have the remainder of the factory warranty.
$60k is too damn much for a used Vette anyway, considering the new C8s are going to be in the $60s, brand new. Pay a little extra and get one of those.
@@Dj.MODÆO I agree, $60k is a ton for a preowned vette. When I found this car, $50k was my limit but I couldn't pass this one up because all of the options it had and it was only 1 year old with such low miles. I thought I had an awesome rare deal here. Man was I wrong. I will be checking out the C8, but I'll wait a year or two until they work out the flaws and most likely make improvements. My MustangGT is holding me down for now.
Just canceled an order through Carvana. The car was $19,500 so I started the order. Then they hit me with a $1,000 shipping fee, $1,000 trailer fee and a $500 license verification fee. THEN they told me I had a 19.4% interest for 72 months. All the fees and interest ADDED nearly $19,000 to the price. They wanted almost $40,000 for a 2012 Jeep with 230,000 miles.
Anubis Reviews Their interest rates are INSANE! You did good to back out of that, you can find Jeeps anywhere.
@@CarStory as soon as they hit me with the final price I was shocked they jumped that high. They had all kinds of stipulations in order for them to even initiate the shipment. Went online to a local dealer and found the same year make and model for $8,000 less. Such a shame people are getting ripped off like this.
Anubis Reviews Carvana has very high prices. I only bought from them because I thought I was getting a steal of a deal. They made me pay in full before the car was sent to me which is a huge commitment to make on a car sight unseen. I won't do that again.
Appreciate this public service announcement! 👍
I worked for Carvana in Tolleson, AZ and they are Snakes.
That's where this Corvette came from!
Don't buy from Carvana they are the worst.... They lie and sweep everything under the rug. Trust me they knew your Corvette warranty was blocked that's just how they roll...
@Ivan Osorto There's a difference between new cars and used cars.
To say that is how EVERY CAR DEALER IS is wrong. There are a couple dealerships around here that are brutally honest about the used cars on their lots, to the point they have even put notices on a few cars they got on trade-in stating the car is questionable at best and advising potential buyers to be prepared for problems that may arise that could be quite expensive to fix. One car even had a notice on it stating that while the car looked great, they would only recommend it as a parts car or for use only locally within a 20 mile radius. There ARE some honest dealerships out there but apparently you have not found them
@@todddenio3200 Bullshit!
Heck with Carvana, what about the Carfax missing the warranty blocks?!?!?!
There is a vette dealer out here in So. Cal that sells low mile vettes pretty cheap that have been training vehicles on a track for customers who by vettes. They remove the OEM wheels and tires before runs and put thier track set up on the cars.Those also have no factory warrantee but you can purchase an exteneded 3rd party warrantee. i passed on buying one.
The Gift Basket Alone was Worth going through all the trouble and giving Carvana an interest free loan for a week !!!😂
That's pretty much what I gave them, a free cash loan!
You spent 60000$ on a car would have returned it too especially with a 150 point inspection and they didn’t tell you about the paint not okay
Thanks Miley!
Come on shit happens. Every once in a while a fingernail gets into the potato chips at a factory lol
100% returned but it also sounds like they absolutely did what they said they do so it seems as though it’s a mark in their favor.
The best part about buying a car online is the stress free "Pre-Purchase Inspection" since you have the car and 7 days to take it to anywhere you want.
The car was driving at a racetrack which would void all warranties. It’s probably mention in the owner’s manual.
It does say No Track Use within first 1500 miles! Someone commented that the OnStar system may have reported abuse like consistently high RPMs and speeds to GM which I think would block the warranty for sure.
How ironic: the second ad after this video was from Carvana. 😂
I’d’ve sent it back for sure. I’ve never seen a “warranty lock” like that
racing it
@@tomwallace4589 Isn't that what the car is made for?
What this really shows is that Carvana will sell a warranty blocked car add not advise you of it. If they are promising such a comprehensive warranty, checking the history and the warranty has to be the most important thing that they would do. I do not believe that they did not know. They tried to put one over on you. Thanks for sharing.
Yea seems like it was used for a track car. Performance driving school is possible. Without a major (further) discount in price, you were totally right to not keep it
Thanks Cody!
At least they weren’t a holes about it could’ve been worse
He caught them red-handed. Not being jerks about it doesn't buy much.
He's very lucky they didn't fight him over the return process. To me, it seems the first owner raced the car and did serious damage to it because of lack of experience. The second owner probably found out about the issues and warranty block and ditched it as quickly as he could.
yes I escaped a potential car owners nightmare.
@@largol33t1 you are probably right, great comment!
Dont be so nice. They took it back without fuss because they lied by ommission and would havd been in big trouble with both GM and federal regulations. GM would have sued them and the government would have fined them as well so for them its on yo the next sucker and hopefully he wont do his due diligence
Would be awesome to learn the history of that car. I work at a dealership. I’ve never heard of a “warranty block”!!!
junkyardhemi . I too work at a dealership in the service department and have never seen a “warranty block” on individual components. I do see complete warranty cancellation for salvage title cars. I don’t work for a domestic line so I can’t speak for them. In the Japanese imports market I have never seen it.
Well, neither of you know to much then. Not the brightest light bulbs.
motogp001 The reason they put a warranty block on the vehicle is that it was used for some type of off-road use. The vehicle obviously does not have a salvage title, but the manufacturer is worried about potential Issues down the road
It's funny to have run across this.
I have a 2016 Corvette Stingray which is the virtual twin of this car; right down to the racing seats and yellow brake calipers. I knowingly purchased it 3 years ago with 5,000 miles and warranty blocks. I knew that the car had been used by GM to teach people to drive and race cars like this. The warranty blocks resulted in me buying the car at a much lower price than an identical car without the warranty blocks. I estimate that it was priced ~$15,000 lower than a comparable car without the blocks would have cost. I figured that this car was built solidly, after all, tracking a Corvette doesn't void its warranty. I also figured that if taken care of (not beaten and abused), it should easily last through what would have been its warranty period. Wrong; big wrong, major wrong!
Although this car performs incredibly and looks amazing it has had more than its share of issues. I would not recommend that anyone buy a warranty blocked car unless they planned on tearing it apart to build a full blown track car out of it.
Great video, thanks for the information. Yes, you did the right thing in returning it. Yes, Carvana honored the terms by taking it back. I don't know why the warranty block was not known, but all is well that ends well.
It’s a used car pure and simple-one cannot expect perfection when cars are preowned. If perfection is needed, one must pony up the extra 20K for a new vehicle! Just my .02.
I don't expect "perfection" but I do expect the remainder of the manufacturer warranty on a one year old car.
when your spending big money on a used car one can expect cosmetic perfection. dealer can repair those on the cheap
"Why not just pony up the extra 20k"
Must be nice being rich all your life.
Definitive,
You shouldn’t by that picky and cheap at the same time.
Gilberto Leon hmmmn hes the consumer he can be as picky as he wants.
Bumper to Bumper my ass
Good on Carvana for being human on the return process
I'm writing several years after your video (2021) only because someone may find my experience useful. Carvana delivered to me a car (2015 Ford Taurus SEL) with multiple steering and suspension issues that were never disclosed prior to purchase. Upon having an in-network mechanic inspect the car he detailed issues that would cost upwards of $3,000 to fix. On the plus side, Carvana agreed to extend my 7 day return option an additional 4 days---with the promise to extend further if needed---while the parts were delivered and installed. The company that Carvana contracts with for repairs, Silver Rock, agreed to pay for the repairs. To that end, I was impressed with both Carvana and Silver Rock's customer service and willingness to make the situation right, but that still leaves the rather disturbing fact that Carvana would deliver a car---and say it passed inspection---that needed such costly repairs. I was hoping my experience was an oddity, but I just don't know.
It probably had a tune in the ECM when taken in for some warranty work at a earlier time, thus the black flag. I have a 2015 Mustang GT that I race. After lots of abuse, the engine started knocking. I got the run around from several dealerships trying to get it fixed before the warranty expired, and time was running out. I finally found a dealer that would take care of it, but he told me straight up, "if you have a tune, take it out, because if I download the car, and has a tune, the warranty is gone! Long story short, I got my new Coyote engine.
Very possible that it was tuned to be a better track car.
You did right by dumping this! Carvana knew about this and just played dumb.
Doubtful, most of the time major used car dealers do service in house unless it's a major repair. They would have no information regarding factory warranty status unless they were to try to sublet it to a dealer for warranty work.
"It was 20 grand less so I thought it was a good deal"
It was at this very moment Car Story knew he F*cked up.
Meanwhile I'm over here spending 7 grand on a c5 with 60k miles and 0 issues. ALSO NO WARRANTY.
NOW THIS IS A DEAL .
Receipts bitch. Until then just another loser lying on the internet.
@@nick-zc9xv bruh i know the one he was talking about it was a silver one with a bit of rust on the fenders and VERY clean interior but one missing floor mat
@@nick-zc9xv 7k
@phonewasters3025 If you're going to insult something at least spell "breaking" right you idiot
If you don't keep the car for 7 days Carvana will return your money, except for the delivery fee. Was your delivery fee also refunded since this was a huge mistake by them?
When I bought the car, they were not yet charging the delivery fee. I wouldn't buy from them now because you have to pay that fee even if you refuse the car after your one hour initial inspection.
Excellent video, I would have returned it as well. I am much more inclined to purchase from Carvana after watching your video of them doing the right thing and reversing the sale.
Wonder how many times this happens and I wonder if it really “slipped” through
As soon as you said that the floor-mats were missing, my immediate suspicion was that the car had been tracked.
I'm just curious about what would make you say that? I was always under the impression that no floor mats meant that it was a auction car.
Ty
dtc6776 - It is a safety precaution and mandatory on some tracks. Floor mats can slip and interfere with the pedals - You don't want the mat to get jammed up underneath your brake pedal. In this case, it certainly wasn't because the car was bought at auction because it had its mats before he rented it out and it came back without them which means someone removed them. Thus, the immediate suspicion is that they removed them to take the car on the track (and neglected to replace them afterwards).
i bought a dealer car impala ls in 2008 with no floor mats. could it have been a track car as well?
@@andykapsar4667 It's just one clue on the mystery of a car's past. Floor mats come out for track, they come out for autocross (cone courses in parking lots where you aren't likely to exceed 60 MPH), they may come out when the car's auctioned, or maybe the owner used an aftermarket floor mat because they have dirty feet and didn't want to include it with the car. You basically have to look over the entire car, and piece together the clues (Like in the video) to see what sort of story they tell when they're all together.
Andy Kapsar - Do you have trouble understanding the difference between a performance car being returned without mats after a rental and buying a family car from a dealer without mats or are you just being deliberately obtuse?
Carvana handled it well! You did good to return it!
love how this dude is still replying to the comments
I think you were extremely wise, to have a dealership run the VIN and find out warranty status. I can't help but think this vehicle may have been a pace car...speed=spoiler flake, brakes, etc. Pity cars can't talk. Big applause for the dealership technicians who gave you the truth and the red flags. I would like to know what GM had to say about this. Would they validate my personal opinion about the car you turned back in.
I haven't used Carvana but. I have used CarMax. They are also a 7 day try and return/buy, offer extended warranty that starts after their 30 day expires. What's nice is that I can go to dealership for repairs, pay my copays. Especially, when its a luxury car sometimes it is just better to go to a special dealership, e.g. to get exclusive parts, e.g. Cadillac, etc. I am pleased with them so far. Bought 3 and will buy #4 when I pay off #3.
Addendum; Even with CarMax, I immediately take to the brand dealership for a thorough check. Also, trust gut instincts. God gave us instincts. I have bought new and used since 1973. I had a good Father who was mechanical, he had friends who were mechanical and learned from them.
Very smart, thanks for commenting. I wish more people did!
To quote the sopranos “he’s got to Go!!!”
Well, for me part of the reason (probably a good portion of the reason) I'd buy a car that is that new with that low of mileage is the manufacturer warranty. Having the piece of mind knowing if something mechanical goes wrong, the manufacturer will cover it. So yeah, I would have returned it too. The previous owner probably screwed something up when he ran it on the track and you don't want that coming out of your pocket.