Excellent always great to learn the latest IT Infrastructure technology on this Channel, thanks Andy again, wish to billions of new technical troubleshooting and tech videos in future
This was hugely helpful. I now have buyers remorse for our investment in D365 for Customer Service. Tikit looks like a much better fit for our organization. One thing I did not see, is can a user submit a ticket via email? We also have users outside our tenant that might need to submit a ticket, can external users submit a ticket via email? I would like to see more on the web portal and the hardware asset management as well. Overall, this is awesome.
We have been using it for about 8 months, very solid product. Staff picked it up quick and they have been super responsive to feature requests
Tikit stands for knowledge through IT. Look, the K is in the middle. That's the Knowledge in the middle of the IT 🤪
Excellent always great to learn the latest IT Infrastructure technology on this Channel, thanks Andy again, wish to billions of new technical troubleshooting and tech videos in future
Billions!!😂🤣 Hehe high expectations then👍😊
Thank you Andy. We use ServiceNow at my work. But this is very informative. I really appriciate you bringing in these guests to your show.
This was hugely helpful. I now have buyers remorse for our investment in D365 for Customer Service. Tikit looks like a much better fit for our organization.
One thing I did not see, is can a user submit a ticket via email?
We also have users outside our tenant that might need to submit a ticket, can external users submit a ticket via email?
I would like to see more on the web portal and the hardware asset management as well.
Overall, this is awesome.
Yes there is full integration in outlook so user can submit via email also
Very interesting. Thanks Andy. Do you know if there is an intergration with BambooHR?
I'm not sure but I'm sure if you pinged Tikit they can help :-)