They're training their employees to behave like robots, and to talk to people like they're robots too. UA-cam Employees are literally a part of the algorithm.
i feel sorry for the employees. it's probably quite overwhelming to work at such a massive tech company and they're being exploited as robots. youtube really, really needs to up their game
This would make a good sci-fi horror, not gonna lie. Imagine: A hyper-intelligent AI using biological technology to control strangers it interacts with, slowly growing its army of mindless humanoid robots.
Their emails are so unprofessional and so informal, it really bothers me. Every time I read an email from UA-cam, I wonder where their employees were trained to write emails the way they do. My university would blanch at the sight of these gross emails and my professors would probably lose all respect for me if I emailed them like this.
@@cowboybarbaryn1302 Right? If I received emails like this, I would immediately assume it's a scam. You know you're screwing up when people would mistake your legitimate email for a scam.
40:00 I just have to say - there is no customer service circumstance where "we're so happy you can express your feelings" will ever come across as anything but patronizing
"The gaps in professionalism that a legitimate company would never dare show" "Hi, Alex" "Didn't found anything" At first I thought responces from UA-cam support were made by impostors, but the reality is worse. Scammers act more professional than actual companies.
Right. And it's super frustrating because that damn company doesn't have to do that. They can easily have plenty of seasoned employees working there that can handle a jacked account in a day instead of someone having to spend actual months to find out their whole career has to be restarted or changed.
And before anyone says anything, I know capitalism isn't inherently bad entirely. Corruption is possible in any system, but in this current system there is A LOT of corruption
@The quiet kid in your class I keep seeing stuff about that person on UA-cam, William Afton, and this girl named Clara or smthn? But like I have no idea where they’re from???
Imagine if there were another person just named Logan sincerely trying to make friends by commenting on people's videos who's upset by these shenanigans ruining everything for him.
3:53 "this comment was made by a bot, *likely* incapable of developing a meaningful friendship" I appreciate the low-key "maybe we're wrong about the AI, and they are actually just trying to learn how to be our friends" narrative that this leaves open.
Turns out Logan was just trying to figure out how to grow a friendship with a large amount of people, and someone targeted Logan's comments to steal the accounts that replied to Logan and now Logan is all alone :(
Logan, an unleashed and sentient AI who simply wanted to make friends. But through it's misunderstanding of the term "UA-cam Friends" and Subscribers, figured it would be easier to make "friends" or subs by stealing accounts, hacking accounts, and shady dealings. An AI who just wanted to make friends became a massive scam to steal people's accounts and subscribers
@@__Insanity_ I for real want this made in the style of a sappy Hallmark channel movie, but it gets really dark in the middle as the AI is accidentally ruining peoples' livelihoods, only to turn around at the end and have everything get resolved and have a super cheesy happy ending. I think it's time the robots get redemption arcs that appeal to middle aged housewives.
@@RamadaArtist Maybe after they figure everything out about the AI's misunderstanding instead of destroying it, they shut it down... But when they figure out it's original intent "make friends" they change it's programming or it's definition of friends. Then it can finally make friends for real. And maybe they attempt to clone the AI and insert it and its new AI friend(s) into a closed system. Maybe one still public so it can interact with Humans. That way, it can make many friends, and have a few with them at all times in the form of fellow AIs
or there's be something in the news about them getting raided/caught up in a massive federal suit after trying to fob the FBI off on their "perfect" automated system.... i genuinely suspect the latter- they're too consistently fucking up
I'm absolutely astonished at the fact that Meghan was able to keep herself from swearing her head off in her videos regarding UA-cam support, I would've lost it completely
on her old channel, she replaced the header with a screenshot of "didn't found any" and then her about section says "Hi this is Alex formerly known as BootyDior" lol
*Didn't found any!* I watched that series I believe a couple of weeks after the 2nd part was uploaded...I think? and I was a bit surprised that her videos got used as an example for this video.
Literally everyone: “UA-cam, the best thing you can do for creators is-“ UA-cam: “Got’cha, say no more, say no more, we appreciate your feedback.” Also UA-cam: *proceeds to do the exact opposite, if anything at all*
A bunch of the "friend" comments showed up in my spam box instead of the comment box... UA-cam actually did something right for once! I never fell for people wanting to "befriend" me without collabing... That's a yikes from me sir, similar to a bad Craigslist reply!
IceBetweenEyeliner I got one a while back, before it was even known, and it just seemed so sketch, maybe its my social anxiety, but it just felt fake, glad I never interacted, dodged a bullet. 😅
Midori Sithposts They will NEVER improve on their customer service because they need us to be in a perpetual state of lowered expectations to prepare us for expanding automation. A lot of this is usually not a human response, humans who do respond remain on same script machine learning uses, Improving the human interactions will give us higher expectations and we will be less willing to settle for sht service in the future. That’s what’s happening here.
It's the same as any outsourcing, it seems. Take the job to a country where English is less than common, find people who know *just enough* of it to give essentially canned responses, then have your question never answered by the agent because they have a really poor understanding of the language they're expected to do customer service in. And it's not that I'm one of these, "YOU BETTER SPEAK ANGLISH!" types, it's just that, customer service work requires a pretty solid understanding of the language you're working in and the outsourcing of a lot of customer service teams to countries where the agents don't speak the language...it seems to have the effect of creating a large body of agents only capable of answering the most basic questions, which is not the majority of customer service work, especially for something like UA-cam's teach team who's supposed to MAKE SURE YOUR ACCOUNT ISN'T STOLEN
John Howlett but the their name is internal meaning that they aren’t outsourced company from another country that don’t speak proper English but actual follow American who is part of UA-cam/google since google own UA-cam.
John Howlett internal meaning existing or occurring within an organization. So UA-cam internal team mean that people’s within UA-cam organizations hierarchy not only couldn’t type proper formal English in this situation but also they ignored their own senses and common sense and logic and reasoning and instead relied on a template even when the situation is obvious and you don’t really need a template in this situation, really showing lack of critical thinking when they blindly follow a template to the letter instead of trusting their own senses and the fact that they are constantly taking breaks and vacations multiple times in a row while there are problems that are in need of fixing meaning constantly limited number of staff are actually working on fixing the problems and it seem they can’t do basic grammar and they can’t think for themselves. It is quite worrying.
“We are so happy you can share those feelings with us” *proceeds to ignore their argument* Damn UA-cam, that sounds like something I’d do to my siblings when I won’t let them have sugar after brushing their teeth.
"We are so happy you shared your feelings but stop dwelling in the past, we need options". That b**ch, if she wanted her to stop complaining, she just would have said so.
Mufat it takes much more effort though to hack into people’s channels, steal them or buy them, and use them to harvest views and subs just to sell them. Not to mention that it isn’t even enjoyable- make a UA-cam channel about something you’re interested in :/ then at least you have fun
I think it’s a matter of what your skill set is vs the mindset “why would I build myself up when someone else would just break me down, might as well just make the quick buck” Really sad honestly
It's like a never-ending cycle, the current social media platform goes to shit, a new social media platform that somewhat cares for its creators appears and then it eventually goes to shit as well, risen and repeat.
I genuinely can’t believe that Meghan was dealing with actual UA-cam representatives. The responses she got doesn’t seem like the quality of work you’d expect from one of the largest companies in the world. They seem much more like the disjointed rambling of someone who doesn’t understand English beyond a kindergarten level.
The company I work at has an offshore team that does customer service, and I've seen them say worse things. Leadership forced them to download Graanmarly and it barely helped lol
A large youtuber getting their account compromised sounds terrifying. Imagine your livelihood getting stolen and the police (youtube) just gives an automated response.
Which is the point most people r/wooosh on! BIG GETS SLOW! Small towns work things out quickly A megacity will have to have half the population working on it to SEE THE PROGRESSION!
@@Ramsey276one Agh big mood, finally someone spoke the truth... Fo real if I had the money I'd buy UA-cam. I'm only 21 and am only a small UA-camr, but the second I marry an insanely rich man I plan to buy at least part of it. Not that I even like rich people...
@@Ramsey276one Yeah, it even reflects that in nature, it's no coincidence that big animals move slower than smaller ones, the bigger you get the more problems you face.
Giin they will NEVER improve on their customer service because they need us to be in a perpetual state of lowered expectations to prepare us for expanding automation. A lot of this is usually not a human response, humans who do respond remain on same script machine learning uses, Improving the human interactions will give us higher expectations and we will be less willing to settle for sht service in the future. That’s what’s happening here.
"we're so glad you can express your feelings, thank you for sharing that with us" that has got to be the best meme-version of 'talk to the hand' of this century lmao
I remember when I first got this comment I deleted immediately just because I don't know how to handle someone I don't know randomly asking to be friends. My anti socialness saved me.
Same bud. The comment rose red flags and loud alarms. Went to their channel and saw that their sub count was missing and it didn't help that 2 other comments also said " wanna be friends?" Reported and Blocked at that moment
It happens when you focus too much on the money side of the company instead of the target audience due to the lack of competition or connection with their audience/users/customers. Basically, this platform is kinda fucked. Someone please take over it or something.
My IQ is 136 & i feel very awkward whenever it's relevant because it's 1 of few things I ahve to be proud of lol.! Once someone told me "Well if yours is 136 mine must be 200!" He was serious. Dead serious.
A friend of mine got her instagram account hacked recently: I found out when she sent me a link. She sent me a DM that said something like “look what they did with your pics!” And a link that appeared to be to an instagram account called @uglypictures or something like that. Out of concern I clicked, and then it asked me to type in my password to log in. Luckily my dad made sure to teach me not to fall for this sort of thing, so I got suspicious and didn’t type it in. I checked her story and sure enough, she was posting about how she got hacked and that it sent a dm like that to everyone in her contacts. I managed to avoid it but who knows how many people are falling for that, and having their information sold because they fall for this.
Yep, it's a phishing scheme. It's very easy to tell because the link they would send you would have you verify your password for Instagram, but the smoking gun is the link that was sent to you was definitely not Instagram and therefore easy to catch, but unfortunately most people don't realize till it's too late.
I got a dm with that too, when it opened a new tab though I quickly closed it because, Normally, since im on laptop, it would not go to a new tab. it would bring me to the post on the same tab. So I panicked thinking it was an ip grabber and closed the page quickly.
I STRONGLY DISAGREE! Being as famous as I am on UA-cam, I know that it gets hard to read every comment I get. I try my best, but I am just so famous, that I can't do it much longer. Sorry, dear mal
I remember getting a virus on my phone once, whenever I visited sites like wikipedia I'd get redirected several times. I asked my boyfriend at the time if he was having any similar issues and he pointed out that that shouldn't be happening. So I went and deleted the apps I downloaded that day and I narrowed the possibility down to this one exercise app that I got. After I had deleted them, the website redirecting had stopped, but that was very scary.
Okay WOW thank you so much for including my channel and making this video. I was shocked to see myself (2:10). I was devastated when I lost my original channel and everything that happened to me was related to what you talked about. THANK YOU for bringing this to the light, I want other creators to be aware of this!!
If UA-cam required monetized channels to set a secret, one-use recovery key, that would solve a whole lot of issues. Then the creator just has to keep the key secure and they can always get their channel back by proving the channel belonged to them with the key. Some crypto wallets and big corporations do this and I wish it was a more prevalent system.
i forgot about 'logan' until this video. i remember a couple of my irls got those comments (they both have small channels) and one of them saw right through it ldnkjf
I remember Meghan's situation making my blood boil due to the runaround she was given, and this situation kind of hits home a little. I used to teach, and I remember that I had a student who lost their small channel after it had gotten hijacked and they were so distraught. Even the smallest creators usually put so much time and effort into their channels and it makes me so upset that they're only seen as a bargaining tool for fame for others.
Kevin Rudy I know that’s why I’m saying, dudes been coming out with hour + (and then the womper 4+ nicocado) videos consistently lately. Especially since I think he said he’s been having some minorly serious health problems lately too. It’s impressive
@Alcoon Slambag I agree that 4 hours is too much. That's the only TRO video made recently that I haven't watched all the way through, and if he makes another 4 hour video, I won't watch that one either. Still, using the word "retarded"to describe things you don't like is very outdated.
@@georgaseebalack6003 Thanks so much for doing this. More people need to report bogus things going on on UA-cam. Next is those "Like if you're in [year]" ones. YUCK!
Actually my step sister did this once in high school. We had just moved into the neighborhood and she walked up to a random stranger sitting on her porch and said "Wanna be my friend?" The girl was uncomfortable and I was mortified.
Im nearly convinced that most email support from YT is a bot. The level of disconnect between the questions asked and the answers received has always cofused me greatly. Now that I saw this video it just confirmed my suspicions after dealing with them years ago when I started a channel.
I’m not sure anyone at UA-cam actually knows what it is. Also, as someone who works for a big company, don’t trust anything that’s at “@gmail”. Companies aren’t “@gmail”, they’ll have their own domain. Always double-check an email, as at first glance it may not look suspicious but it probably is.
The other thing is to really check the domain that it's sent from in your inbox by clicking more info on the sender. Emails can look incredibly real but they will be sent from addresses like creators@youtube.xyz.com or creators@youtubé.com
At the begining I was think man she's a bit angry, just a few minutes later I am thinking. Damn she is way too calm, UA-cam's response team are dense like bricks
Geez, this hits home for me I remember around a year ago I got the “wanna be friends?” comment on a recent video I made, and thank goodness I decided to look into the channel and reported them. Seeing this video really scared me by making me question “what could’ve happened?” simply because as a small creator I’m often plagued in the comment sections by scammers and bots alike, I just swiped this one under the rug with the rest, I hope there’s a few of you out here who can relate. Seeing as I take a lot of pride in my work but only really do it as a hobby, I would be devastated if I lost all my videos; so this video was quite jarring but also very informative.
But they obviously had to get rid of this. I think this evolved into recommended channels, or however is this thing called, that you can set on your own channel.
@@xPandamon Holy heck Google+. I still remember when my friend was so proud when he got an invitation for it. To the uninitiated, in its infancy Google+ started off with an invitation-basis membership. So if you got an invite, you can only invite 5 other people to join, and those people at some point can also invite 5 other...so on and so forth. And this was when Facebook boom was at its peak...clearly that hype marketing strategy worked well for Google+. :v
Thanks for the shoutout, our channel and several other channels owned by our members (TBBBAP included) got hacked at the beginning of the year, and even with our platform it took months and months of pestering UA-cam through email and on twitter to get anything fixed. We've only recently gotten our content restored and our value in the Algorithm took a huge hit for the period when we didn't have control of our channel. Just trying to keep putting out regular content and get things back to normal now.
There is no evidence that Meghan Rienks' channel was hacked. Perhaps someone guessed her password. Or perhaps her laptop/phone was. Guessing a password is not hacking. Hacking is exploiting a security vulnerability. UA-cam's defences are far too powerful for the vast majority of people to exploit. However for the purpose of this comment I will concede that her channel was hacked. That is to say someone was able to find a weakness in UA-cam and exploit this weakness to gain access to Meghan Rienks' account. It is also very clear that UA-cam is not nearly useless in their attempt to communicate and restore stolen accounts. However I DO NOT feel bad that Meghan Rienks lost her content. UA-cam makes no promise that. UA-cam is not a data archive service. It is a video streaming service. If you are using UA-cam to backup your data that is YOUR problem. Not UA-cam's problem. UA-cam is a free service. They owe you nothing. They make no promise to archive your data. And they make no promise to continue business. UA-cam could shutdown tomorrow and there is nothing you can do about it. It's a private company. So why the fuck should they do anything other than what the owners want. Do you like people coming to you and telling you what you can and cannot do with your business and assets. I am guessing no. So who the fuck do you think you are telling UA-cam what they can or cannot do,. If you need data archiving then you should seek a paid service that archives data. Or just archive your own data. There is NO EXCUSE as to why Meghan Rienks did not purchase hard drives or SSD and back up her data or pay for a data arching service. Had she backed up her videos, there would be no reason for this sob story. TL:DR Meghan Rienks cried because she FAILED to back up her data.
I actually have a little bit of experience with youtube's terrible system myself. I had a small channel (250~ subs) that started in 2016. I used my school's email account, so when I moved schools and my email account was deleted I lost all access to the channel. I contacted UA-cam multiple times because my personal email was the second owner of the channel, meaning that I could regain ownership. They had publicly stated that this was a feature and, after I had realized using my school email was a stupid idea, I did it before the account was deleted. I gave up trying to get my channel back after about a year of attempted contact. One day, I'm logging into UA-cam and I notice something. After almost 5 YEARS my account was back. It took them FIVE YEARS to respond to a small creator. I'm so glad that I didnt have an attachment to that channel because if I did that would've been absolutely heartbreaking. Oh and not to mention, they didn't even contact me to tell me my old account was back. Not even a template or spam email, trust me I checked everywhere. UA-cam sucks, and that's one of the main reasons why I gave up on becoming a UA-camr. now I only have this account to comment and subscribe.
Finally someone else addressed what’s been happening to a lot of “mid level” UA-camrs like Toon and Megan. I literally don’t get why more people are talking about this. UA-cams “response” emails sound like they were written by some bot program. I don’t think “Bob”, “Chad”, or whomever exists. It’s like they are using pre-made emails/scripts and copy/pasting what they think are the relevant words into the blank spaces. UA-cam as a company is just one big, messy, PR nightmare at this point.
I believe Markiplier covered this recently, in his video "I got a UA-cam strike." which is about how someone else got a strike for a clip he used in one of his 'try not to...' videos.
Natalie Bidstrup correct. they will NEVER improve on their customer service because they need us to be in a perpetual state of lowered expectations to prepare us for expanding automation. A lot of this is usually not a human response, humans who do respond remain on same script machine learning uses, Improving the human interactions will give us higher expectations and we will be less willing to settle for sht service in the future. That’s what’s happening here.
Unfortunately there are so many creators, larger creators who aren't having problems, so don't look over there, look at the Paul's finding this dead bo....shit.
It is quite tricky to make a class action lawsuit work, when creators from multiple countries are involved. However with a large number of creators aswell as youtube themselves being based in the US there is a slight chance for that to happen. But, there are multiple prerequisits to taking a class action lawsuit and other issues with this type of legal action in this case. First of all, all members of the class need to be making the same claim (aka had the same exact problem with youtube), this claim must then be typical to the class (which could already be a problem, since not all creators are affected by youtubes mismanagement in the same way and the amount of people who lost their channels due to youtubes inaction might actually be very small compared to the number of all creators) and the collective loss must exceed 5 million dollars for the case to be heard in a federal court. There would also need to be a head plaintiff, a member of the class that has no competing interests with any other members, is representative of the class and is acknowledged as such by the court. Apart from all that there is also always the problem of the terms of service. There is no law enabling anyone to have a youtube channel, keep their content or access to it, or monetize it. All those things are just granted by the youtube terms of service. So even if there were a recogized class and a head plaintiff, most of the problems with youtube might not qualify as legal issues at all. So with all that in mind, it is not too surprising that we haven't seen a class action lawsuit yet.
Formula Fanboy 100%. Sometimes I wish everyone would start making and watching videos on say, Vimeo or Dailymotion. UA-cam is just shit now and I’d actually really like to jump ship.
As much as I want it to happen, with 1B+ people on the app it may be a long time from now. Sure, MySpace had a LOT of people (a lot is an understatement actually) but in an age where technology is used so much more, I dunno how it’ll happen :(
I had my phone stolen, and because of that, I lost access to my old gmail account. The Gmail account I have had for 11 years. No matter what information I put in to the recovery forms, even if it's all correct, they refuse to give it back to me. I have tried recovering it 7 to 8 times, with all the information being correct, and Google keeps saying no. I can't talk to a single human, I keep getting robots. I honestly don't know what to do
Let it go. This happened to me YEARS ago, my email address I had from high school and middle school, I got locked out for unknown reasons, I worked hard to get it back and never did. It sucks but if they won’t budge you can’t do much sadly. :(
@@voodoo9212 it's not like I have any real emotional attachment to it, I think it's just more of me continuing the statement that Google and UA-cam have shit customer support. they will do everything in their power to not let you talk to actual humans. If you somehow do, they have a script they won't deviate from. it's just a pain in the ass
Sorry to hear that, I’ve had a similar thing happen to me with my Microsoft account. I kept filling out the same form over and over again but couldn’t get the right information. I was able to get my account back when I dmed them on twitter so you could try that if you’re still trying to recover it!
same with Twitter, i had my account from 2011 permently banned for copyright issue (my dumbass uploaded a clip of a music video) and i've been trying to get it back for prabably a years and 5 months and all they respond with is "you already have an open case"and all i am thinking about is (i know that i want updates it's not hard to unban an account).
As someone who has worked tier-1 tech support, the story of the attempted channel recovery and the nonsense that carries from that is both depressing and horribly accurate. First off, the company you work for has a LOT of control in what you are allowed to say. Some rare few tech support sites encourage honesty, but for the most part if you aren't sticking to the approved templates then you become liable for the issue, and it's your head on the block if something goes wrong. Also, these templates often take MONTHS if not YEARS to be updated, and sometimes you still find templates that give information that is two system interfaces out of date. Secondly, the people who have actual power, the tech engineers, don't even hear 99% of most complaints. And even in companies that have direct communication lines between groups, the engineering groups will almost ALWAYS refuse to help the customer directly. So tier-1 then becomes the middle-man, having to transport information inefficiently between customer and engineer. Add to that the fact that these tickets being created are rarely handled by the same employee 100% of the time. More often than not they get picked up down the line whenever the ticket becomes "aging without touch" and the person who picks it up, if you're lucky, has only read whatever documentation the last person has written internally. If you aren't lucky (and what generally happens to companies that push bulk ticket touches as a vector of employee productivity), you end up with a different person telling you the same info you've already heard 10 times now, with the time-sensitive material getting farther and farther away from ever being able to be dredged up, because the engineers haven't even heard that your issue is an issue at this point in time. Ultimately, tier-1 support isn't perfect, but the bigger issue is that they are working within an inherently flawed system that is months if not years behind, and punishes them for trying to go beyond its bounds. "Unleashing your inner Karen" and demanding to speak to a supervisor will rarely get you anywhere, and will put the company on the defensive instead of being willing to help you. Worse, it can sometimes get them to throw out your ticket entirely, because Tier-1 views you as self-righteous and sees ignoring your complaint as a twisted form of karma. Honestly all you can really do when dealing with tech support on an issue like this is to be accurate, be concise, be repetitive if you need to, and be PROMPT. The sooner you respond, the more likely you are to talk to the same person twice in a row, and the more likely something actually gets done.
I got ready to start skipping forward when you started talking about internet security and hackers... I thought for sure I was about to hear a NordVPN advertisement.
Yes, Virtually all of those emails where send by AI. If you write hard to parse sentences, the AI will not respond properly, as a kind of a Turing test. I'm starting to suspect that the phone calls aren't real humans either.
Some of the phrasing in the emails feel awkward enough that it's either an AI replying, or someone with a very poor knowledge of English just copy and pasting script and filling in the blanks of (creator name = "channel of Meghan") and (problem they are having = "claimed hacked") 28:34 . It's a bit funny in a watching-a-trainwreck kind of way, until you realise that real people have had to deal with this dumb shit for months and years :/ edited for punctuation and timestamp
Not only is much of it done by bots, the human employees are hamstrung by the company's rules and regs. Which, from what I've heard, say that two employees in different "chains of command" (I.E. someone in IT and someone in customer support) aren't allowed to talk to one another directly. They have to route all information requests through their boss, who talk to the person they need to talk to's boss, who talks to the relevant person. And that's assuming the smallest possible chain. I'd imagine it can become even more convoluted. That game of telephone, as you might imagine, seriously and majorly gums up the works. It's why you've got PR people saying the UA-cam supports LGBT creators while the algorithm is actually hiding that content. It's the entire reason why the company seems so utterly chaotic and disorganized, and why the higher ups are so poorly informed. It's a stupid, archaic policy, and the soon they let their people talk to those in other divisions directly, the better.
@@Nixeu42 That sounds terrifying. I mean there's always been theories about YT, and why creators could seemingly never get hold of higher ups, but that.... That is scary.
Honestly a bit surprised their service is so terrible. My experience with generic google help has always been positive. What a shame. They should be deeply embarrassed.
I got wind on a documentary that Google outsources its moderation and quality control team when it comes to content moderation. The documentary reveals the rife problems within the logistics of that department. I will not be surprised if it gives cursory solutions to problems like these too. :( I cannot blame Google entirely. But just like content moderation and quality control is concerned this too should be included within their jurisdiction to resolve. Outsourcing (cheap labor) and with very non rigorous standards of policy exacerbates already existing problems. I do not have problems with outsourcing as my country allows for cost effective solutions to assist with any problems but communicating that sense of urgency with regards to security issues imposed can possibly have been limited for costing priorities by itself (the documentary reveals that people are not very well trained and ill equipped to go about this task efficiently which makes it very depressing and notwithstanding the fact that they are paid way less than standard inhouse moderators.) My take on this is very profound because Google's outsourcing partners may be suffering the consequences of high worker turnover and whatnots. All this and more makes me feel like we now live in a very unstable world rife with deceit and selfishness.
@@alainalittle9965 I hope this changes. I have a friend working at google who off handedly said that the company is trying to get all customer service in house and that hiring is going up. disclaimer: I have no idea how valid this is. But with a company the size of youtube/google, I can see how hard it is to keep up. they have a billion users (that's not even an exaggeration) if 0.1% of them called customer service in a week, thats still 1000000 people... there is no way they can handle that much load. So I see the need of automation and stuff. but I hope that the quality will improve as time goes on
God I would have lost my shit if I was in Megan's place. When I heard that "and didn't found any" I would have just quoted that and sent it back because like? How does something like that slip past the team?
EDITING CREDITS/REFERENCES BELOW: More low key, hope you enjoy :)
Sub to Mugcup
hello i just found your videos and channel i liked subbed and turned on notif, i like british youtubers
ok
You are *always* first
Epic
Huge thanks to the editors for making the amazing visuals they always bang out yall rock ❤❤❤
They're training their employees to behave like robots, and to talk to people like they're robots too. UA-cam Employees are literally a part of the algorithm.
Nah, bots can actually use correct grammar.
Become a robot or leave my company.
Hi zoro :D
the amazon effect
i feel sorry for the employees. it's probably quite overwhelming to work at such a massive tech company and they're being exploited as robots. youtube really, really needs to up their game
Guys, I’m starting to think he didn’t actually want to be friends.
I know right? Something here’s fishy
Wanna be friends? :)
I agree, I’m starting to get a hunch that maybe he isn’t too friendly
@@jiggityjack8113 eh might just be me being paranoid
you sure he didn't? I always wanted a friend that hacks my channel and used it to promote their channel, that's what friends are for
the fact this WASNT sponsored by some VPN company is surprising on another level.
Why? VPN wouldn't help anything that happens here from happening.
True
Zenytram Searom usually most of the right opinions videos are sponsored by vpn companies
@@Fantasilly Strange. I've never even noticed the script, yet I remember it from every other content creator.
No joke I thought his opening statement was going to lead to a sponsorship of some VPN.
This would make a good sci-fi horror, not gonna lie. Imagine: A hyper-intelligent AI using biological technology to control strangers it interacts with, slowly growing its army of mindless humanoid robots.
Oh, fun. It's not like all of my nights are filled with nightmares as it is!
I read your comment in Donald Duck's voice
This is twitter
It will defintely be better than any horror movie nowadays.
So just. Zombies but with extra steps. Or like the nuerax worm from plauge inc but with extra steps.
It should honestly be appalling to youtube that their own emails read exactly like the icky spam emails my university trains us to avoid.
Yes! They shouldn't be so cheap that they have to turn to outsourcing. Amazon does the same shit.
Their emails are so unprofessional and so informal, it really bothers me. Every time I read an email from UA-cam, I wonder where their employees were trained to write emails the way they do. My university would blanch at the sight of these gross emails and my professors would probably lose all respect for me if I emailed them like this.
Ay logan came back here
When she was going over the emails i was getting lots of red flags. Like it really felt like a scam, but no. UA-cam is just incompetent
@@cowboybarbaryn1302 Right? If I received emails like this, I would immediately assume it's a scam. You know you're screwing up when people would mistake your legitimate email for a scam.
Maybe the real scam was the friends we made along the way.
This comment is severely underrated
Damn that was actually pretty good. Kudos my guy
Made me chuckle, thanks man,
You made me laugh so you get a like. 🤣
We got a good one here bois
The moral of the story:
Don't trust anyone on UA-cam named Logan
Especially if they have the last name Paul
Or anyone who makes mario plush vids... Ugh...im shivering just thinking about it...
Just don’t trust logans
:(
Logan Mcvey
I do not trust you
40:00 I just have to say - there is no customer service circumstance where "we're so happy you can express your feelings" will ever come across as anything but patronizing
That’s UA-cam for you.
Couldn't have said it better. I feel like it's just a way to make the victim feel fake comfortableness, rather than actually solving the problem.
@@angelman906 m?dn
@@renepassa1969 you respond to a comment 3 months ago with whatever that means…
yep
If someone sends me a "didn't found any" I'd immediately think it's not official. 😂
didn't found any
Yeah bro even though it looks sus we didnt found anything sus so....... Good luck 🤣🤣
d i d n t F O U N D a n y
yeah im deleting that email off rip and re emailing youtube
Exactly!!!!!!
"The gaps in professionalism that a legitimate company would never dare show"
"Hi, Alex"
"Didn't found anything"
At first I thought responces from UA-cam support were made by impostors, but the reality is worse. Scammers act more professional than actual companies.
UA-cam was The Impostor
Donovan Mahan nah
@@donovanmahan2901 red sus
That's how fakes work...
Seems Legit
BUT...
I guess in some ways, scam companies being unprofessional is kinda 5head
Plot twist, the whole thing was created by someone’s parents as a ‘don’t talk to strangers’ PSA.
Logan fake, also gay
Edit: Oop, he deleted his comment. 😳
I actually wouldn't be surprised.
When that gets revealed, and THEY reveal themselves, *they WILL get either doxxed, or right-out lynched. Calling it*
This new season of Black Mirror is awful.
Plot twist, your right
To summarise: UA-cam outsources their support team to untrained people with templates, rather than getting people with any experience to do it.
Right. And it's super frustrating because that damn company doesn't have to do that. They can easily have plenty of seasoned employees working there that can handle a jacked account in a day instead of someone having to spend actual months to find out their whole career has to be restarted or changed.
@@dustinmj29 but that would cost more money........ *and there's the problem*
@@Sonichero151 isn't youtube like a multi-billionaire company?
And before anyone says anything, I know capitalism isn't inherently bad entirely. Corruption is possible in any system, but in this current system there is A LOT of corruption
@@__Insanity_ hahaha; this is capitalism working as intended 😂😂😭
This sounds like something out of a horror movie. He kills you and puts a robot in your corpse and makes your lifeless body dance for him.
why did i think of fnaf
@@samanthachevez1693 because thats essential fnaf
Sounds like a new type of necron flayer, let's call it the dancer
🧿👄🧿
@The quiet kid in your class
I keep seeing stuff about that person on UA-cam, William Afton, and this girl named Clara or smthn? But like I have no idea where they’re from???
Your editors are freaking god-tier.
bluELFsuma ikr
No, internet historians editor is
Agreed
fr they’re amazing
Lmao ikr
Apparently UA-cam thinks a “careful investigation” is a small search.
They think it's just the first page on a google search
Not even a small search because a small search would have told them the channel was off
They just look at the channel and if it's there its all okay
want to be friends?
"So I did a quick google search and your channel is fine."
Meghan's struggle made me feel so frustrated and stressed and anguished. I want to sue youtube for emotional damages
ikr just for the stupid maze of emails
at this point people should just use decentralized youtube alternatives like lbry or odyssey
I agree, but listening to her speak is struggle in itslef. I wish TRO would just recap what happend instead of subjecting us to this
@@bbasil1312 Idk, i got what she meant pretty clearly
@@TheDiamondSlayer1 I think he means he finds the voice irritating, which I kinda agree with
Imagine if there were another person just named Logan sincerely trying to make friends by commenting on people's videos who's upset by these shenanigans ruining everything for him.
That'd be very sad :'(
Lmaooo wholesome idea
F for every Logan (except the Paul)
My name is Logan... ;-;
LgnD2k3 RIP 😔
As Muta once said the greatest computer protection you can have is common sense.
Yep.
im assuming its mutahar from SOG cuz thats the only muta i know
To be fair who could have known that this initially benign comment was a hacker?
Oh, damn. A fellow muta fan
Isn't that curried DSP?
Person: *asks to be friends*
The entire internet: So you have chosen death
Sends Captain Price to raid his place like in Clean House.
G filmer we get dirty so the world stay clean, that’s the mission 😎
wanna be friends though?
I've honestly always just assumed they were 7
@@pumpkinslu7675 same
3:53 "this comment was made by a bot, *likely* incapable of developing a meaningful friendship"
I appreciate the low-key "maybe we're wrong about the AI, and they are actually just trying to learn how to be our friends" narrative that this leaves open.
Turns out Logan was just trying to figure out how to grow a friendship with a large amount of people, and someone targeted Logan's comments to steal the accounts that replied to Logan and now Logan is all alone :(
Logan, an unleashed and sentient AI who simply wanted to make friends. But through it's misunderstanding of the term "UA-cam Friends" and Subscribers, figured it would be easier to make "friends" or subs by stealing accounts, hacking accounts, and shady dealings. An AI who just wanted to make friends became a massive scam to steal people's accounts and subscribers
Ta-da, I made a misunderstanding of the story and a concept into a basic idea for a story
@@__Insanity_ I for real want this made in the style of a sappy Hallmark channel movie, but it gets really dark in the middle as the AI is accidentally ruining peoples' livelihoods, only to turn around at the end and have everything get resolved and have a super cheesy happy ending. I think it's time the robots get redemption arcs that appeal to middle aged housewives.
@@RamadaArtist Maybe after they figure everything out about the AI's misunderstanding instead of destroying it, they shut it down... But when they figure out it's original intent "make friends" they change it's programming or it's definition of friends. Then it can finally make friends for real. And maybe they attempt to clone the AI and insert it and its new AI friend(s) into a closed system. Maybe one still public so it can interact with Humans. That way, it can make many friends, and have a few with them at all times in the form of fellow AIs
“edited by logan”
Oh God he’s here too
*scary music intensifies*
Wait, it’s all Logan?
always has been
the call is coming from INSIDE the house
*goes to McDonald to make a order*
Yea can i have uuuuuu...
*notices employee name tag*
OH NO...
If the FBI came in and said there is info in those "deleted" videos they need , I have a feeling those videos would somehow magically reappear.
Welp time to piss off the government so I can see my old cod videos again
or there's be something in the news about them getting raided/caught up in a massive federal suit after trying to fob the FBI off on their "perfect" automated system....
i genuinely suspect the latter- they're too consistently fucking up
Fr like, I agree-
HAJFJHASHJAJAHAHAJHAJHAHAHAHAAAHHAHAHAHA so funny wow you genius madlad (sarcastic)
@@bigboi8743 are you like, 3 or something?
Why be friends when you can be mortal enemies.
Wanna be mortal enemies?
-edit: what have i done-
Wanna be mortal enemies?
Wanna be mortal enemies?
Wanna be mortal enemies?
Wanna be mortal enemies?
I'm absolutely astonished at the fact that Meghan was able to keep herself from swearing her head off in her videos regarding UA-cam support, I would've lost it completely
meghan's didn't found any was iconic. like it was a majorly shitty situation, but the didn't found any line was incredible.
Her performance was ✨
didnt found any
on her old channel, she replaced the header with a screenshot of "didn't found any" and then her about section says "Hi this is Alex formerly known as BootyDior" lol
Probably hiring some tech support scammers for this job lol coz they're the cheapest.
*Didn't found any!*
I watched that series I believe a couple of weeks after the 2nd part was uploaded...I think? and I was a bit surprised that her videos got used as an example for this video.
Literally everyone: “UA-cam, the best thing you can do for creators is-“
UA-cam: “Got’cha, say no more, say no more, we appreciate your feedback.”
Also UA-cam: *proceeds to do the exact opposite, if anything at all*
A bunch of the "friend" comments showed up in my spam box instead of the comment box... UA-cam actually did something right for once! I never fell for people wanting to "befriend" me without collabing... That's a yikes from me sir, similar to a bad Craigslist reply!
IceBetweenEyeliner I got one a while back, before it was even known, and it just seemed so sketch, maybe its my social anxiety, but it just felt fake, glad I never interacted, dodged a bullet. 😅
Midori Sithposts They will NEVER improve on their customer service because they need us to be in a perpetual state of lowered expectations to prepare us for expanding automation. A lot of this is usually not a human response, humans who do respond remain on same script machine learning uses, Improving the human interactions will give us higher expectations and we will be less willing to settle for sht service in the future. That’s what’s happening here.
The fact that UA-cam's internal teams is such a gigantic joke is no joke.
It's the same as any outsourcing, it seems. Take the job to a country where English is less than common, find people who know *just enough* of it to give essentially canned responses, then have your question never answered by the agent because they have a really poor understanding of the language they're expected to do customer service in.
And it's not that I'm one of these, "YOU BETTER SPEAK ANGLISH!" types, it's just that, customer service work requires a pretty solid understanding of the language you're working in and the outsourcing of a lot of customer service teams to countries where the agents don't speak the language...it seems to have the effect of creating a large body of agents only capable of answering the most basic questions, which is not the majority of customer service work, especially for something like UA-cam's teach team who's supposed to MAKE SURE YOUR ACCOUNT ISN'T STOLEN
One giant loophole
John Howlett but the their name is internal meaning that they aren’t outsourced company from another country that don’t speak proper English but actual follow American who is part of UA-cam/google since google own UA-cam.
People don't seem to realize that thousands of videos are uploaded to UA-cam every second. Of course the UA-cam team can't keep track of everything.
John Howlett internal meaning existing or occurring within an organization. So UA-cam internal team mean that people’s within UA-cam organizations hierarchy not only couldn’t type proper formal English in this situation but also they ignored their own senses and common sense and logic and reasoning and instead relied on a template even when the situation is obvious and you don’t really need a template in this situation, really showing lack of critical thinking when they blindly follow a template to the letter instead of trusting their own senses and the fact that they are constantly taking breaks and vacations multiple times in a row while there are problems that are in need of fixing meaning constantly limited number of staff are actually working on fixing the problems and it seem they can’t do basic grammar and they can’t think for themselves. It is quite worrying.
TRO: talks about hacking and phishing
Also TRO: "I'll post the links down below"
Me: is this a test???
“We are so happy you can share those feelings with us”
*proceeds to ignore their argument*
Damn UA-cam, that sounds like something I’d do to my siblings when I won’t let them have sugar after brushing their teeth.
"We are so happy you shared your feelings but stop dwelling in the past, we need options".
That b**ch, if she wanted her to stop complaining, she just would have said so.
*gasp* you monster!
For how much effort people put into these fake channels, they could’ve made a real channel and have made more money that’s legit
That takes much more time.
Mufat it takes much more effort though to hack into people’s channels, steal them or buy them, and use them to harvest views and subs just to sell them. Not to mention that it isn’t even enjoyable- make a UA-cam channel about something you’re interested in :/ then at least you have fun
Yeah, but still it takes way more time.
Its also not even guaranteed that you channel will be big.
I think it’s a matter of what your skill set is vs the mindset “why would I build myself up when someone else would just break me down, might as well just make the quick buck”
Really sad honestly
i cant be the only one who thought the beginning was an ad read for norton vpn
I literally left the room to get a drink because I assumed that’s what was coming lol
Yes, you arent, two of the top comments talk about the same thing
It's like a never-ending cycle, the current social media platform goes to shit, a new social media platform that somewhat cares for its creators appears and then it eventually goes to shit as well, risen and repeat.
I genuinely can’t believe that Meghan was dealing with actual UA-cam representatives. The responses she got doesn’t seem like the quality of work you’d expect from one of the largest companies in the world.
They seem much more like the disjointed rambling of someone who doesn’t understand English beyond a kindergarten level.
The company I work at has an offshore team that does customer service, and I've seen them say worse things. Leadership forced them to download Graanmarly and it barely helped lol
T N It's barely helped you either with that major misspelling of Grammerly XP Good try though!
Just a trillion dollar company executives using cheap overworked offshore labor until AI takes over everything including their own jobs.
@@Roadent1241 I was obviously referring to the Grammerly sister company ran by grandmothers for grandmothers
@@Tink00 Please excuse me then, sir/madam/being of other configuration, for being so uneducated.
POV: *You are looking for a comment from a comment bot but are greeted by people surprised that this wasn’t sponsored by NordVPN.*
Meghan's problem has nothing to do with me but damn I feel like I'M the one about to cry from frustration
Yeah I out loud, in my kitchen mind you, announced “UA-cam what the fuck” and the specter of UA-cam laughed at me.
Dude I want to subscribe to her just to help her out
Yeah I know, I just went to her channel to subscribe.
As an empath, i was ready to scream about her story, such bullshit
@@zalenstar oh boy, now I'm not ready
I was expecting a lot of comments that said: “Wanna be friends??,” not gonna lie.
Me too tbh
Honestly
"Wanna be fiends?"
Wanna be friends
Wanna be friends?
Man that editor named Logan must feel odd hearing his name in all of this.
What if theyre the same guy 😮
@@Dauerglotzer123 uh oh, hacked through editing coming up next? :D
It is weird hearing your name repeatedly, but never being directed at you.
Logan Knight I could believe that, yea
“They lied when they said wanna be friends so idk they could be lying about this” I felt that
Lmao
i said "sure" but i didn't sub and i am so glad i didn't
tori nelson i saw that comment like 5 times
39:15 "edited by Logan"
M. Night Shyamalan: "I did not see that coming."
A large youtuber getting their account compromised sounds terrifying. Imagine your livelihood getting stolen and the police (youtube) just gives an automated response.
Saying that he has a personality like a grapefruit is offensive to grapefruit
Wanna be friends?
Wanna be dead? Me too
wanna be friends?
While that is an amazing insult. I propose "Your personality is as bland as Ohio"
Grapefruit is so fucking gross I can't swallow it, I gag and my body pretty much fuckin rejects it
Sounds like UA-cam has gotten so big, it's moving like a government.
Which is the point most people r/wooosh on!
BIG GETS SLOW!
Small towns work things out quickly
A megacity will have to have half the population working on it to SEE THE PROGRESSION!
@@Ramsey276one Agh big mood, finally someone spoke the truth... Fo real if I had the money I'd buy UA-cam. I'm only 21 and am only a small UA-camr, but the second I marry an insanely rich man I plan to buy at least part of it. Not that I even like rich people...
@@Ramsey276one Yeah, it even reflects that in nature, it's no coincidence that big animals move slower than smaller ones, the bigger you get the more problems you face.
Giin they will NEVER improve on their customer service because they need us to be in a perpetual state of lowered expectations to prepare us for expanding automation. A lot of this is usually not a human response, humans who do respond remain on same script machine learning uses, Improving the human interactions will give us higher expectations and we will be less willing to settle for sht service in the future. That’s what’s happening here.
Always has been🚶🔫🚶
Rip to all the Logan’s who aren’t bad people.
I digress, every Logan I've met is a total twat :)
@@breachtones there are a few nice Logans, they are just rare.
The only good Logan is Logan from Big Time Rush.
@@ElizabethMidfordHatesCops and logan from marvel aka wolverine
I mean if your name is Logan just don’t mention that in your username
"we're so glad you can express your feelings, thank you for sharing that with us"
that has got to be the best meme-version of 'talk to the hand' of this century lmao
I remember when I first got this comment I deleted immediately just because I don't know how to handle someone I don't know randomly asking to be friends. My anti socialness saved me.
Yo same
Same bud. The comment rose red flags and loud alarms. Went to their channel and saw that their sub count was missing and it didn't help that 2 other comments also said " wanna be friends?" Reported and Blocked at that moment
@@Nelkami I only decided to investigate after I got the comment a second time, and yeah, things were super fishy.
asocial* anti social is related to a disorder
@@mcplumpkin6191 language is for Communication if you understood what he meant it wasn't wrong.
Skipped a few minutes thinking it was a sponsor
Spoiler: it was not
Haha
Right
Same lol
Gang
Chipmunk Urine if you had waited all of 15 seconds you would've realized it wasn't.
I wanted to comment wanna be friends so bad but it’s like saying a death joke at a funeral
Wanna be friends? :)
Well Logan is just one of those wannabe friends. ;)
@Logan Uh Oh...
Logan uhhh...
@Logan pp
i like how megan's 2nd channel has her banner only have text that says *"didn't found any"*
For such a large company, UA-cam's uncaringness is expected, but its unprofessionalism due to that uncaringness is simply not acceptable.
Yeah
How much do you wanna bet that some people at UA-cam are being bribed to ignore things?
This comment imitates the style of TRO.
It happens when you focus too much on the money side of the company instead of the target audience due to the lack of competition or connection with their audience/users/customers. Basically, this platform is kinda fucked. Someone please take over it or something.
"edited by Logan"
is this the same logan?
they did it. they became friends
Better not be Logan Paul
The real scam is the friends we made along the way.
with someone so handsome, smart, and strong, i wouldn't choose anyone else myself!
@@BlakeHall1 the real friends is the made way along the scam
YT doesn’t give a care just like they didn’t found any.
All they care is $$$$$ nowadays , they even let ads disguised as trojan.
Name in Progress they didn’t found any 😂
Name in Progress maybe
They didn't found any reason to help anyone
@@chenchen6150 nowadays???
_"MY IQ LEVELS ARE DAMN HIGH!"_
Sounds like something a person with low IQ would say
My thoughts exactly
scrolled down to find this comment and like it xD "189 is damn high" it had me dying
Not to mention is said his IQ was higher than Einstein's lmao. By 9 points.
"I would qualify as not smart, but genius....and a very stable genius at that!"
My IQ is 136 & i feel very awkward whenever it's relevant because it's 1 of few things I ahve to be proud of lol.!
Once someone told me "Well if yours is 136 mine must be 200!"
He was serious. Dead serious.
A friend of mine got her instagram account hacked recently: I found out when she sent me a link. She sent me a DM that said something like “look what they did with your pics!” And a link that appeared to be to an instagram account called @uglypictures or something like that. Out of concern I clicked, and then it asked me to type in my password to log in. Luckily my dad made sure to teach me not to fall for this sort of thing, so I got suspicious and didn’t type it in. I checked her story and sure enough, she was posting about how she got hacked and that it sent a dm like that to everyone in her contacts. I managed to avoid it but who knows how many people are falling for that, and having their information sold because they fall for this.
the same thing has been seen happening on tumblr, it seems like a common occurrence
Styx in The River
Damn, young me had that happened to me but I barely had followers so I guess it didn’t really do anything to me lol
Yep, it's a phishing scheme. It's very easy to tell because the link they would send you would have you verify your password for Instagram, but the smoking gun is the link that was sent to you was definitely not Instagram and therefore easy to catch, but unfortunately most people don't realize till it's too late.
That happened to me on Facebook a couple years ago
I got a dm with that too, when it opened a new tab though I quickly closed it because, Normally, since im on laptop, it would not go to a new tab. it would bring me to the post on the same tab. So I panicked thinking it was an ip grabber and closed the page quickly.
UA-cam is becoming the next Tumblr, they're just taking the long way around
Bianco.tv is so much better
Same for Instagram
I thought that would be twitter??
no, tumblr committed suicide, youtube is drowning in the rain because its too stupid to look down.
@@comyuse9103 nice analogy
Everybody gangsta till Logan starts breaking into the mainframe
I STRONGLY DISAGREE! Being as famous as I am on UA-cam, I know that it gets hard to read every comment I get. I try my best, but I am just so famous, that I can't do it much longer. Sorry, dear mal
@@AxxLAfriku begone bot
*aggressively types on analog keyboard*
I ‘ M I N
epic
GASP
I remember getting a virus on my phone once, whenever I visited sites like wikipedia I'd get redirected several times. I asked my boyfriend at the time if he was having any similar issues and he pointed out that that shouldn't be happening. So I went and deleted the apps I downloaded that day and I narrowed the possibility down to this one exercise app that I got. After I had deleted them, the website redirecting had stopped, but that was very scary.
Mugcup: avoid ANY email with gaps and professionalism that a reputable company wouldn’t be caught DEAD with
UA-cam: 👀👀👀
what's youtube's email?
They didn't found any gaps
TheJunnutin well played
Okay WOW thank you so much for including my channel and making this video. I was shocked to see myself (2:10). I was devastated when I lost my original channel and everything that happened to me was related to what you talked about. THANK YOU for bringing this to the light, I want other creators to be aware of this!!
If UA-cam required monetized channels to set a secret, one-use recovery key, that would solve a whole lot of issues. Then the creator just has to keep the key secure and they can always get their channel back by proving the channel belonged to them with the key. Some crypto wallets and big corporations do this and I wish it was a more prevalent system.
I agree, that would be smart. That could be super easy too.
Google Authenticator does exactly that. Steam has a similar feature (Steam Authentication Key).
Lol what a simple fix for such an infuriating problem...youtube needs to do better jfc
I'm pretty sure even instagram has those these days
@@MrBrezelwurst Most apps/social media platforms have that now.
“For to much free time” homie I have 47 missing assignments that the extension for was due 2 days ago I’m literally in negative time
How is that possible?!
I can relate
Wh- how do people do this?
Thank hell I'm not the only one
Stop watching UA-cam videos if you are legitimately that idiotic.
"Look for the gaps in professionalism, that a legitimate company would never dare show." Right, cause UA-cam was so professional.
You make a very good point lmao
This is the only TRO vid I know literally every detail about.
Okay JUstiN
This is the only TRO video I know literally nothing about
this is the only one i’ve seen that’s about something i’ve never heard of
i forgot about 'logan' until this video. i remember a couple of my irls got those comments (they both have small channels) and one of them saw right through it ldnkjf
Yep
I remember Meghan's situation making my blood boil due to the runaround she was given, and this situation kind of hits home a little. I used to teach, and I remember that I had a student who lost their small channel after it had gotten hijacked and they were so distraught. Even the smallest creators usually put so much time and effort into their channels and it makes me so upset that they're only seen as a bargaining tool for fame for others.
Infuriating is a understatement.
ua-cam.com/video/oWgspfT2voA/v-deo.html
@@ChunkL123 No
UA-cam's terrible customer service would be hilarious if it wasn't so distressing.
Holy shit TRO coming thru with the conTENT lately another hour?!
The last was 4.
Kevin Rudy I know that’s why I’m saying, dudes been coming out with hour + (and then the womper 4+ nicocado) videos consistently lately. Especially since I think he said he’s been having some minorly serious health problems lately too. It’s impressive
Alcoon Slambag don’t use slurs
@Alcoon Slambag I agree that 4 hours is too much. That's the only TRO video made recently that I haven't watched all the way through, and if he makes another 4 hour video, I won't watch that one either. Still, using the word "retarded"to describe things you don't like is very outdated.
@Alcoon Slambag just dont be a dick by using slurs bro
omg i’m so excited to watch this and i don’t even know what logan we’re talking about yet
Well we can safely rule out our favorite blonde idiot logan paul
@@theoutsiderjess1869 Ah, I see..... *Wolverine* it is then!!!
@Egg T I haven't watched the video yet, I'm in the process. I was just commenting about the "Logan" name.
I friended Logan. We were going to read The Confessions of St.Augustine together. But then I never heard from him again.
I hope he's okay.
Publius Velocitor I want to read it with you guys.
i had a logan once, i said yes to being his friend 👁👄👁
everything seems okay though so idk
UA-cam is still providing the same stellar professionalism we've come to expect.
I encountered the “wanna be friends” comment once. I came back every hour and the name changed every time.
Interesting. I usually report as spam. I wonder if that counts are interacting with it
That’s scary af.
@@georgaseebalack6003 Thanks so much for doing this. More people need to report bogus things going on on UA-cam. Next is those "Like if you're in [year]" ones. YUCK!
Kiwi
@@painincorporated8913 orange
Absolutely no one in real life ever..
“Wanna be friends”
kids be like:
"wanna be friends???? :DDDD"
Me never having any friends wanna be friends
Actually my step sister did this once in high school.
We had just moved into the neighborhood and she walked up to a random stranger sitting on her porch and said "Wanna be my friend?"
The girl was uncomfortable and I was mortified.
That's how 6 year olds make friends
This is why I don’t like people.
The "let that sink in" thing was small but a good joke nevertheless
What does it want now?
Im nearly convinced that most email support from YT is a bot. The level of disconnect between the questions asked and the answers received has always cofused me greatly. Now that I saw this video it just confirmed my suspicions after dealing with them years ago when I started a channel.
I’m not sure anyone at UA-cam actually knows what it is.
Also, as someone who works for a big company, don’t trust anything that’s at “@gmail”.
Companies aren’t “@gmail”, they’ll have their own domain. Always double-check an email, as at first glance it may not look suspicious but it probably is.
True. Only individuals like other UA-camrs who aren't as professional yet would have Gmail's or the like.
The other thing is to really check the domain that it's sent from in your inbox by clicking more info on the sender. Emails can look incredibly real but they will be sent from addresses like creators@youtube.xyz.com or creators@youtubé.com
At the begining I was think man she's a bit angry, just a few minutes later I am thinking. Damn she is way too calm, UA-cam's response team are dense like bricks
Hey, You Tube's just doing its best to help scam artists in India rehabilitate by providing them with new jobs...
you mean dense like a blackhole?
@@theapexsurvivor9538it’s not India bud, more like Nigeria. I forgot to let you know that your distant uncle died and left you 500 million dollars....
NGL, I was convinced that she was emailing the hacker for a bit. The real twist to that was that it really was youtube BS all along...
Geez, this hits home for me
I remember around a year ago I got the “wanna be friends?” comment on a recent video I made, and thank goodness I decided to look into the channel and reported them. Seeing this video really scared me by making me question “what could’ve happened?” simply because as a small creator I’m often plagued in the comment sections by scammers and bots alike, I just swiped this one under the rug with the rest, I hope there’s a few of you out here who can relate. Seeing as I take a lot of pride in my work but only really do it as a hobby, I would be devastated if I lost all my videos; so this video was quite jarring but also very informative.
As a Logan, I would like to formally add this to the list of other Logans which I've denounced.
Current occupants: *2*
Who's the other forsaken Logan?
@@calebspilman7811 jake
Should be three tbh
Well as far as I'm concerned, you're one of the loyal logans
imma denounce you too man
Remember that time when you could actually add people to a list of friends on UA-cam?
God, it feels like ages ago.
I didn't even know that was a thing (・o・)
But they obviously had to get rid of this. I think this evolved into recommended channels, or however is this thing called, that you can set on your own channel.
It was ages ago 😂
Back when it was connected to Google+, right?
@@xPandamon
Holy heck Google+.
I still remember when my friend was so proud when he got an invitation for it.
To the uninitiated, in its infancy Google+ started off with an invitation-basis membership.
So if you got an invite, you can only invite 5 other people to join, and those people at some point can also invite 5 other...so on and so forth.
And this was when Facebook boom was at its peak...clearly that hype marketing strategy worked well for Google+. :v
Thanks for the shoutout, our channel and several other channels owned by our members (TBBBAP included) got hacked at the beginning of the year, and even with our platform it took months and months of pestering UA-cam through email and on twitter to get anything fixed. We've only recently gotten our content restored and our value in the Algorithm took a huge hit for the period when we didn't have control of our channel. Just trying to keep putting out regular content and get things back to normal now.
your channel looks interesting idk if it’s good i subbed anyways hope your vids are good :)
There is no evidence that Meghan Rienks' channel was hacked. Perhaps someone guessed her password. Or perhaps her laptop/phone was. Guessing a password is not hacking. Hacking is exploiting a security vulnerability. UA-cam's defences are far too powerful for the vast majority of people to exploit.
However for the purpose of this comment I will concede that her channel was hacked. That is to say someone was able to find a weakness in UA-cam and exploit this weakness to gain access to Meghan Rienks' account.
It is also very clear that UA-cam is not nearly useless in their attempt to communicate and restore stolen accounts.
However I DO NOT feel bad that Meghan Rienks lost her content. UA-cam makes no promise that. UA-cam is not a data archive service. It is a video streaming service.
If you are using UA-cam to backup your data that is YOUR problem. Not UA-cam's problem. UA-cam is a free service. They owe you nothing. They make no promise to archive your data. And they make no promise to continue business. UA-cam could shutdown tomorrow and there is nothing you can do about it. It's a private company. So why the fuck should they do anything other than what the owners want.
Do you like people coming to you and telling you what you can and cannot do with your business and assets. I am guessing no. So who the fuck do you think you are telling UA-cam what they can or cannot do,.
If you need data archiving then you should seek a paid service that archives data. Or just archive your own data. There is NO EXCUSE as to why Meghan Rienks did not purchase hard drives or SSD and back up her data or pay for a data arching service.
Had she backed up her videos, there would be no reason for this sob story.
TL:DR Meghan Rienks cried because she FAILED to back up her data.
I actually have a little bit of experience with youtube's terrible system myself.
I had a small channel (250~ subs) that started in 2016. I used my school's email account, so when I moved schools and my email account was deleted I lost all access to the channel.
I contacted UA-cam multiple times because my personal email was the second owner of the channel, meaning that I could regain ownership. They had publicly stated that this was a feature and, after I had realized using my school email was a stupid idea, I did it before the account was deleted. I gave up trying to get my channel back after about a year of attempted contact.
One day, I'm logging into UA-cam and I notice something. After almost 5 YEARS my account was back. It took them FIVE YEARS to respond to a small creator. I'm so glad that I didnt have an attachment to that channel because if I did that would've been absolutely heartbreaking. Oh and not to mention, they didn't even contact me to tell me my old account was back. Not even a template or spam email, trust me I checked everywhere.
UA-cam sucks, and that's one of the main reasons why I gave up on becoming a UA-camr. now I only have this account to comment and subscribe.
Finally someone else addressed what’s been happening to a lot of “mid level” UA-camrs like Toon and Megan.
I literally don’t get why more people are talking about this.
UA-cams “response” emails sound like they were written by some bot program. I don’t think “Bob”, “Chad”, or whomever exists. It’s like they are using pre-made emails/scripts and copy/pasting what they think are the relevant words into the blank spaces.
UA-cam as a company is just one big, messy, PR nightmare at this point.
"they think are the relevant words"
Like.. "Alex"? 😅
I believe Markiplier covered this recently, in his video "I got a UA-cam strike." which is about how someone else got a strike for a clip he used in one of his 'try not to...' videos.
Natalie Bidstrup correct. they will NEVER improve on their customer service because they need us to be in a perpetual state of lowered expectations to prepare us for expanding automation. A lot of this is usually not a human response, humans who do respond remain on same script machine learning uses, Improving the human interactions will give us higher expectations and we will be less willing to settle for sht service in the future. That’s what’s happening here.
Imo I think the bigger issues rn are with Rita, who is 25 and wants sex.
Unfortunately there are so many creators, larger creators who aren't having problems, so don't look over there, look at the Paul's finding this dead bo....shit.
i need to get some popcorn for this
update: i didnt found any
Oh I see what you did
I like that joke
Poor guy
You know, I absolutely love your sense of humor
@@xmikeox I don't think you get the joke
Here's 2 dollars get your self sum popcorn
13:15 wow I'm famous
haha lol
e p i c c c
Pogchamp
No one likes this is the comment like police
Make 420 comments
UA-cam is made up of three things: bots, better bots, and susan
Dafuq is Susan?
Ceo of youtube, i think
@@DefinitelyFroggyDioBrando Ohh lmao
@@JayJay5244 tbh i knew when i wrote it but have since forgotten
@@DefinitelyFroggyDioBrando you have forgotten something you actively wrote about in 2 months? Damn homie..
Considering the number of people effected by UA-cam’s incompetence, I’m surprised there hasn’t been a class action lawsuit yet.
Should start one
Too big Corporation.
Im sure youtube covers their ass in the tos
It is quite tricky to make a class action lawsuit work, when creators from multiple countries are involved. However with a large number of creators aswell as youtube themselves being based in the US there is a slight chance for that to happen.
But, there are multiple prerequisits to taking a class action lawsuit and other issues with this type of legal action in this case.
First of all, all members of the class need to be making the same claim (aka had the same exact problem with youtube), this claim must then be typical to the class (which could already be a problem, since not all creators are affected by youtubes mismanagement in the same way and the amount of people who lost their channels due to youtubes inaction might actually be very small compared to the number of all creators) and the collective loss must exceed 5 million dollars for the case to be heard in a federal court.
There would also need to be a head plaintiff, a member of the class that has no competing interests with any other members, is representative of the class and is acknowledged as such by the court.
Apart from all that there is also always the problem of the terms of service. There is no law enabling anyone to have a youtube channel, keep their content or access to it, or monetize it. All those things are just granted by the youtube terms of service. So even if there were a recogized class and a head plaintiff, most of the problems with youtube might not qualify as legal issues at all.
So with all that in mind, it is not too surprising that we haven't seen a class action lawsuit yet.
@@creativedesignation7880 Here comes the UA-cam accounts.
youtube never listens to it's creators.. the people that literally keep the platform going.
Yeah, I honestly look forward to UA-cam and Google's other products to get actual competition and become the next MySpace.
Formula Fanboy 100%. Sometimes I wish everyone would start making and watching videos on say, Vimeo or Dailymotion. UA-cam is just shit now and I’d actually really like to jump ship.
Well... UA-cam will probably start changing how they feel as soon as large creators move to other websites. Or maybe not
As much as I want it to happen, with 1B+ people on the app it may be a long time from now. Sure, MySpace had a LOT of people (a lot is an understatement actually) but in an age where technology is used so much more, I dunno how it’ll happen :(
Here before this channel re-brands to Beauty Dior
aHH don't scares us like that-
didn't found any 😔
I'm still waiting for his two spin-off channels the "Vlogging Opinion" and the "Twerking Opinion"
I can't believe she managed to talk so much about this without crying, I wouldve been beyond frustrated
I had my phone stolen, and because of that, I lost access to my old gmail account. The Gmail account I have had for 11 years. No matter what information I put in to the recovery forms, even if it's all correct, they refuse to give it back to me. I have tried recovering it 7 to 8 times, with all the information being correct, and Google keeps saying no. I can't talk to a single human, I keep getting robots. I honestly don't know what to do
I'm sorry to hear about that man
Let it go. This happened to me YEARS ago, my email address I had from high school and middle school, I got locked out for unknown reasons, I worked hard to get it back and never did. It sucks but if they won’t budge you can’t do much sadly. :(
@@voodoo9212 it's not like I have any real emotional attachment to it, I think it's just more of me continuing the statement that Google and UA-cam have shit customer support. they will do everything in their power to not let you talk to actual humans. If you somehow do, they have a script they won't deviate from. it's just a pain in the ass
Sorry to hear that, I’ve had a similar thing happen to me with my Microsoft account. I kept filling out the same form over and over again but couldn’t get the right information. I was able to get my account back when I dmed them on twitter so you could try that if you’re still trying to recover it!
same with Twitter, i had my account from 2011 permently banned for copyright issue (my dumbass uploaded a clip of a music video) and i've been trying to get it back for prabably a years and 5 months and all they respond with is "you already have an open case"and all i am thinking about is (i know that i want updates it's not hard to unban an account).
As someone who has worked tier-1 tech support, the story of the attempted channel recovery and the nonsense that carries from that is both depressing and horribly accurate.
First off, the company you work for has a LOT of control in what you are allowed to say. Some rare few tech support sites encourage honesty, but for the most part if you aren't sticking to the approved templates then you become liable for the issue, and it's your head on the block if something goes wrong. Also, these templates often take MONTHS if not YEARS to be updated, and sometimes you still find templates that give information that is two system interfaces out of date.
Secondly, the people who have actual power, the tech engineers, don't even hear 99% of most complaints. And even in companies that have direct communication lines between groups, the engineering groups will almost ALWAYS refuse to help the customer directly. So tier-1 then becomes the middle-man, having to transport information inefficiently between customer and engineer.
Add to that the fact that these tickets being created are rarely handled by the same employee 100% of the time. More often than not they get picked up down the line whenever the ticket becomes "aging without touch" and the person who picks it up, if you're lucky, has only read whatever documentation the last person has written internally. If you aren't lucky (and what generally happens to companies that push bulk ticket touches as a vector of employee productivity), you end up with a different person telling you the same info you've already heard 10 times now, with the time-sensitive material getting farther and farther away from ever being able to be dredged up, because the engineers haven't even heard that your issue is an issue at this point in time.
Ultimately, tier-1 support isn't perfect, but the bigger issue is that they are working within an inherently flawed system that is months if not years behind, and punishes them for trying to go beyond its bounds. "Unleashing your inner Karen" and demanding to speak to a supervisor will rarely get you anywhere, and will put the company on the defensive instead of being willing to help you. Worse, it can sometimes get them to throw out your ticket entirely, because Tier-1 views you as self-righteous and sees ignoring your complaint as a twisted form of karma.
Honestly all you can really do when dealing with tech support on an issue like this is to be accurate, be concise, be repetitive if you need to, and be PROMPT. The sooner you respond, the more likely you are to talk to the same person twice in a row, and the more likely something actually gets done.
It is sure a fantastic day to work on customer support, fellow sibling
UA-cam is so incompetent when it comes to helping out creators that it's actually comical.
No, they're just figuring out how to screw creators over more
I got ready to start skipping forward when you started talking about internet security and hackers... I thought for sure I was about to hear a NordVPN advertisement.
Is all the youtube internal issues handled entirely by AI or something? This seems so suspect
Most of it yes
Yes, Virtually all of those emails where send by AI.
If you write hard to parse sentences, the AI will not respond properly, as a kind of a Turing test.
I'm starting to suspect that the phone calls aren't real humans either.
Some of the phrasing in the emails feel awkward enough that it's either an AI replying, or someone with a very poor knowledge of English just copy and pasting script and filling in the blanks of (creator name = "channel of Meghan") and (problem they are having = "claimed hacked") 28:34 . It's a bit funny in a watching-a-trainwreck kind of way, until you realise that real people have had to deal with this dumb shit for months and years :/
edited for punctuation and timestamp
Not only is much of it done by bots, the human employees are hamstrung by the company's rules and regs. Which, from what I've heard, say that two employees in different "chains of command" (I.E. someone in IT and someone in customer support) aren't allowed to talk to one another directly. They have to route all information requests through their boss, who talk to the person they need to talk to's boss, who talks to the relevant person. And that's assuming the smallest possible chain. I'd imagine it can become even more convoluted.
That game of telephone, as you might imagine, seriously and majorly gums up the works. It's why you've got PR people saying the UA-cam supports LGBT creators while the algorithm is actually hiding that content. It's the entire reason why the company seems so utterly chaotic and disorganized, and why the higher ups are so poorly informed. It's a stupid, archaic policy, and the soon they let their people talk to those in other divisions directly, the better.
@@Nixeu42 That sounds terrifying. I mean there's always been theories about YT, and why creators could seemingly never get hold of higher ups, but that.... That is scary.
Honestly a bit surprised their service is so terrible. My experience with generic google help has always been positive. What a shame. They should be deeply embarrassed.
generic is the operative word
UA-cam doesnt care.
I got wind on a documentary that Google outsources its moderation and quality control team when it comes to content moderation. The documentary reveals the rife problems within the logistics of that department. I will not be surprised if it gives cursory solutions to problems like these too. :( I cannot blame Google entirely. But just like content moderation and quality control is concerned this too should be included within their jurisdiction to resolve. Outsourcing (cheap labor) and with very non rigorous standards of policy exacerbates already existing problems. I do not have problems with outsourcing as my country allows for cost effective solutions to assist with any problems but communicating that sense of urgency with regards to security issues imposed can possibly have been limited for costing priorities by itself (the documentary reveals that people are not very well trained and ill equipped to go about this task efficiently which makes it very depressing and notwithstanding the fact that they are paid way less than standard inhouse moderators.) My take on this is very profound because Google's outsourcing partners may be suffering the consequences of high worker turnover and whatnots. All this and more makes me feel like we now live in a very unstable world rife with deceit and selfishness.
I'm not, lost a channel once many many years ago, and all the help i received was "change your password".
@@alainalittle9965 I hope this changes. I have a friend working at google who off handedly said that the company is trying to get all customer service in house and that hiring is going up. disclaimer: I have no idea how valid this is.
But with a company the size of youtube/google, I can see how hard it is to keep up. they have a billion users (that's not even an exaggeration) if 0.1% of them called customer service in a week, thats still 1000000 people... there is no way they can handle that much load. So I see the need of automation and stuff. but I hope that the quality will improve as time goes on
I like how long TRO's videos are. I can just sit back with some snacks and a drink and chill like I'm watching a movie.
@Kokichi Homo can you stop?
@Cat lmao aggressive?
The person kept spamming a link and it was getting annoying
@Cat they were probably reported and deleted
@@Not_Lilly42 yeah they were
God I would have lost my shit if I was in Megan's place. When I heard that "and didn't found any" I would have just quoted that and sent it back because like? How does something like that slip past the team?
Do you reckon there's a second bot just like this called Jake?
took me a second to get that, nice ;)
imagine Jake replies to Logan, and the two AIs start fighting
@@cindersnows "Two titans meet, as it was written"
I saw a Tom one too 💀
I had a ‘woman’ ask me if she I wanted to be her boyfriend. I’m pretty sure it’s the same type of thing
Not to be rude or anything but-
Almost 40 minutes in and I almost forgot I was watching something related to Logan lmao
The fact that your name is rantaro is just funny
want to be friends?
@@doipy_8786 hMmMmM
@@SwanSong99 want to be friends?
@@doipy_8786 You ain't touching my buns hun.
"my dog died"
Bot: NiCe ViDeO
@Kokichi Homo why are you posting a link about music
Korporal K. Reep bots really ruin everything huh
@@Aurora_Lightbringer Some might even say a twat with too much free time
Korporal K. Reep damn bro, we got a new Justin Y on our hands