How Enterprise Automation is changing the traditional narrative of BPOs

In this edition of Unfiltered Stories, Saurabh Gupta, President of Research & Advisory Services at HFS connects with Bharath Yadla, Vice President Strategic Initiatives, Office of CEO at Workato, and Shivani Agarwal, Vice President - AI and Intelligent Automation at Xerox to discuss how automation and AI make managed services and business services sexy.
Saurabh, Bharath, and Shivani cover a range of topics, including:
Challenges facing the managed services and shared services industry today.
Why does research indicate that nearly half of the enterprises are not fully satisfied with their automation initiatives?
How is Workato different from the prevalent automation technologies?
How Xerox is integrating Workato within its existing initiatives and the benefits it is getting.
Two wishes from the execs for 2023.