Why I STOPPED BUYING CHANEL from the boutiques * Learn where I go instead * Mel in Melbourne

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  • Опубліковано 27 лип 2021
  • A very interesting video where I share a little story as to what put me off buying from my local Chanel boutiques and revealing where I go instead.
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    Samorga sell a huge range of felt inserts that both organize the contents of your bag and protect the inside of your bags. I am a big fan of bag inserts in general to protect your luxury bags. They have bag organizers for Louis Vuitton, YSL, Fendi, Bottega, Givenchy and more! All Samorga links are NOT affiliated which means I do not earn any commission if you click on the links or use my discount code, however thank you to Samorga for allowing me to co-create a new insert with them and also part sponsoring a segment of this video.
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    shown with samorga.com/product/pearl-5-p... (this t-bar option best suits bags with no double flap like Chanel mini rectangle/square)
    Bag Organizer col: Violet 1.2mm (they can customise bag organizers too, great for vintage bags)
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    Business/Collab inquires (ONLY) email me at: askmelinmelbourne@gmail.com
    Disclaimer: Thank you to Samorga for part SPONSORING this video, however all opinions are my own. Some links may be affiliated. #chanel #chanelbags #melinmelbourne
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КОМЕНТАРІ • 876

  • @MelinMelbourne
    @MelinMelbourne  2 роки тому +263

    ** edit: This video is about sharing my personal experience and presenting a few other alternatives IF you didn't want to buy from the boutiques. It's a little concerning that some people think the video is about "promoting" resellers which it is not. Consignment store/ resellers or personal shoppers are just 1 option of the few I mentioned. I don't personally agree with the fact that resellers can charge crazy premiums for very sought after Chanel bags. However the question that presents itself is how these resellers or even personal shoppers are able to obtain multiples of so many hard to get items? Whatever it may be, pls do your own research and buy what you are comfortable with. If you don't like it, don't buy from resellers, it's your choice. It is also your choice if you want to purchase and wait for your bag and buy directly from the boutique. Don't let FOMO get to you because there will always be another bag that comes out you will love. I don't think there is a right or wrong way to purchase Chanel bags but rather the most important thing is that you do what you're most comfortable with. I personally enjoy hunting for good deals so for me I won't pay a crazy premium for bags but for some people they are happy to do so as they are not able to get what they what from the boutiques and that's ok too. At the end of the day no brand is perfect and every one is entitled to their own opinion. Your money, your voice, your choice I say. We as a community should be able to share with each other without the fear of judgment. So I just please ask that you keep in respectful and classy in the comments. Thank you xo Mel
    Hi my loves! Pls share your Chanel experiences below. Have you been put off like me or have you had great experiences? What do you think of the huge price increases and decreasing quality? Would love to hear your thoughts. Also so excited about the new game changer product! Xo Mel

    • @yulianagonzalez2428
      @yulianagonzalez2428 2 роки тому +10

      I’ll never buy a Chanel bag new I had bad experience too no welcome in the boutique.
      My only Chanel bag I have is a Chanel Jersey red medium double flap red I bought it 2 years ago excellent condition on fashionphile cost me $1985.00 USD I love to have her she is from 1997 🎁🎉

    • @airalagda7836
      @airalagda7836 2 роки тому +3

      Thank you for the instagram timer mel ☺ I don't own a chanel but I like your make up on your video 😘😘😘

    • @baptiste1968
      @baptiste1968 2 роки тому +9

      Totally agree on everything you say, same impression on Chanel
      Personally I never bought from Chanel cause I m young, but nothing catch my attention 🙃 the price increase in France was really chocking for a quality that is not there anymore ! It is so ridiculous to pay that amount of money 😳 And I just saw that the Jumbo retails for 7200€ in France, same price as a Kelly 25 for example. To be honest, I much prefer paying 7000€ an Hermès bag with a real quality and craftsmanship behind than those Chanel bags 😅 And same as you, a lot of people are complaining about the store experience 🙄🤭
      And another problem is that there are so much fake or “dupes”, it makes the real bags so cheap to my eyes …
      Love your videos Mel 😀😘

    • @Hello_Vuitton
      @Hello_Vuitton 2 роки тому +9

      I don’t own any cause my first experience at Chanel boutique was not good, so I just loose interest in them

    • @yulianagonzalez2428
      @yulianagonzalez2428 2 роки тому +4

      Thanks for sharing the Zamorga I got a couple thinks include the card holder insert

  • @meliling158
    @meliling158 2 роки тому +631

    Chanel needs to come down off it’s high horse and teach their sa that being rude has never been classy…

    • @MelinMelbourne
      @MelinMelbourne  2 роки тому +99

      It’s a shame that so many people say the same thing worldwide about their customer service. I’m definitely hearing much more negative rather than positives experiences so far x

    • @moonshineyogi933
      @moonshineyogi933 2 роки тому +28

      At this point, I can’t help thinking they train thier SA to be rude to intimidate customers. While Dior is exact opposite.

    • @citygirl212
      @citygirl212 2 роки тому

      Facts !

    • @nguyenthao-bs9jg
      @nguyenthao-bs9jg 2 роки тому

      @@moonshineyogi933 u

    • @tomstoms1024
      @tomstoms1024 2 роки тому +8

      Fact!!! Never feel comfortable the moment I stepped into the store and being stared down from head to toes.

  • @jesseeec
    @jesseeec 2 роки тому +328

    The last price increase has priced me out. The quality does not justify the $$
    I refuse to believe chanel is immune , what goes up will go down like the stock market. I will wait until their quality equals hermes , they boxed themselves in that category so they better step it up

    • @MelinMelbourne
      @MelinMelbourne  2 роки тому +31

      I remember in 2016/2017 the small classic flap price in Australia actually dropped a few hundred in price but this was when this size wasn’t very popular. I would love to think the prices for their classics would at least remain the same but I’m afraid their plan is only to increase prices further. Wouldn’t it be wonderful if they brought back the 18k gold plating at least in the 2.55’s? Yes I must agree the quality is not at the level of Hermes and their prices are not that far off Hermes prices too. I do think some of their novelty minaudieres are beautifully made but again these are extremely pricey. Thanks so much for watching Jessica x

    • @altacustis8571
      @altacustis8571 2 роки тому +3

      I just love you Videos! You are so classy and beautiful. Thanks for your honesty and dedication to your fans.

    • @altacustis8571
      @altacustis8571 2 роки тому

      @@MelinMelbourne I just love your vidoes!

    • @blessedbythebest1003
      @blessedbythebest1003 2 роки тому

      That’s right. Bring back the 24k Atleast

    • @sandravermeulen9729
      @sandravermeulen9729 2 роки тому

      Especially their makeup is dreadful. Never paid so much for runny lipliner before. The one thing lip liner should never be....

  • @bobbidazzler1343
    @bobbidazzler1343 2 роки тому +420

    I have wanted a Chanel bag my entire life however, a classic flap is now unaffordable. £6k on a lovely holiday or a handbag? It's a no brainer. X

    • @dinavienna
      @dinavienna 2 роки тому +163

      They did it on purpose .. chic French women would own a Chanel bag as an occasion bag little matter what job they had .. a lower paying job would make them save up longer. Chanel specifically changed their brand strategy about 8 years ago (under glorified Karl Lagerfeld) where it was rumoured in board meetings the strategy was developed they don’t want European secretaries or teachers carrying the bag because it would make it less desirable for the rich from Russia or China. That is why they raised the prices under a „price adjustment“ excuse - they want to stop ordinary people wearing Chanel. It S disgusting

    • @user-rb3sv5oy5y
      @user-rb3sv5oy5y 2 роки тому +36

      Same here. I prefer to buy Hermès rather than Chanel considering the price. Chanel is crazy now.

    • @glendaober0975
      @glendaober0975 2 роки тому +17

      Me too i dont have any luxury bag, i hope one day i can have one 🤞🙏

    • @giannas1096
      @giannas1096 2 роки тому +48

      @@glendaober0975 YSL is affordable and great quality.

    • @ykook7000
      @ykook7000 2 роки тому +19

      I wouldn't pay 6 grand for either 😝

  • @tc5104
    @tc5104 2 роки тому +63

    Hi Mel! I just came across your video and wanted to share my experience with Chanel in Czech Republic. This was around 2 years ago when my dad and I went on a business/leisure trip in Europe. My mom has her fair share of high-end luxury bags like LV, Prada, etc. so my dad wanted to get her a Chanel bag. We went to the store, inquired about a bag, waited for so long for an SA to assist us but got completely snobbed. She didn't even entertain us at all, just looked at us once. We waited for an hour and she never came back to us so we got pissed and just went to Dior and bought their classic Lady Dior handbag. Dior was so welcoming to us despite my dad and I not wearing full on luxury clothes even suggesting shoes for myself to buy. I think Chanel staff judges people based on their look or something but if a person has the money, why ignore them? they don't even know our backgrounds. We just got completely turned off by Chanel's snobbish, unfriendly service that we have a bad image of them to this day.

  • @drmelanie78
    @drmelanie78 2 роки тому +181

    I'm also finding pretty rude SA at Chanel here in Taipei. I've been to two different Chanel stores, and gotten the same awful treatment. It's like they feel they are too good to serve me even though I'm clearly there to spend money. In contrast, I went to Dior to buy the Lady Dior bag, the SAs were so nice, and they gave me a bottle of Moet and Chandon to drink while waiting for my purchase to be wrapped. My son, who was with me, was given juice and cookies. LV, VCA, and Cartier also have excellent SA. I think I'm done with Chanel as well.

    • @aiqf3189
      @aiqf3189 2 роки тому +7

      U knew some SA are just rude especially your dress up not matching with their expectations.. I wish all SA Treat buyer's fair.. not to base the way we dress up

    • @mailebee
      @mailebee 2 роки тому +3

      Same. Rude in Honolulu too!

    • @christinesiang1813
      @christinesiang1813 2 роки тому +1

      they are also rude in Amsterdam. although I need to say that they are very nice in Hamburg (Germany)

    • @cherylcash8476
      @cherylcash8476 2 роки тому +2

      The Associates at Saks and Neiman are very courteous. Another option for people in USA. Love ❤️ you ideas and options.

    • @Wandertheworldwithme
      @Wandertheworldwithme Рік тому +1

      That sounds like excellent service with the other brands.

  • @LoveLuxebyAimee
    @LoveLuxebyAimee 2 роки тому +141

    My sentiments, exactly. They have been treating loyal customers poorly since last year. Even when you’re a VVIP at that. I stopped purchasing for myself as well. I love the brand but they most of the time pick on people who they want. It’s very disappointing. 💔

    • @MelinMelbourne
      @MelinMelbourne  2 роки тому +8

      Sorry to hear you’ve experienced the same thing too. There was a good couple of years I spent soooo much with the brand so yes it’s very disappointing they can sometimes treat their loyal customers poorly. Thank you so much for watching xx

    • @marionsaguin
      @marionsaguin 2 роки тому

      Hello Ate Aimee. ❤

    • @LoveLuxebyAimee
      @LoveLuxebyAimee 2 роки тому +11

      @@MelinMelbourne same been loyal for 10 years straight and last year they started to have horrible customer service. A certain supervisor who actually is a Filipino too, (from my motherland) was blocking my clothes because she was power tripping like crazy. So sad. Recently they were inviting me to shop again. Like excuse me? Clients make the brand not the other way around. Thanks Mel for raising this up!

    • @karendeguia1662
      @karendeguia1662 2 роки тому

      Love you both Ms. Mel and Ms. Aimee. Seeing you reply to each other was really nice. 🤩🤩🤩

  • @dominicgarcia8308
    @dominicgarcia8308 2 роки тому +31

    I am very smart about my luxury purchases, and I never thought I would actually give in to Chanel because of how the exclusive price raising goes against what Coco Chanel actually believed in (fashion for the everyday working woman), but I really think the straps are an EXCELLENT idea for a Chanel lover on a budget.

  • @weisvanessa
    @weisvanessa 2 роки тому +219

    😜😎

  • @play4serve959
    @play4serve959 2 роки тому +104

    Good for you! Customer Service should only be top notch when you’re spending thousands of $ on anything. The term “you get what you pay for” should apply to service as well.

    • @MelinMelbourne
      @MelinMelbourne  2 роки тому +4

      💯 agree!

    • @DDHMarketing-vr8ik
      @DDHMarketing-vr8ik 8 місяців тому

      @@MelinMelbourne Hey we are also resllers in Pakistan. and we are using entrupy device for authentication. It's equally good.
      Its our second outlet..Our main outlet is in Dallas USA.

  • @jzozo1
    @jzozo1 2 роки тому +35

    Hi Mel, my girlfriends and I just got back from Berlin, Germany and we went to both Chanel boutiques at KaDawe and Kudamm, and let me tell you, the customer service there was just amazing. I am not sure we would have gotten the same service in Paris or not but we were treated with such respect and atentiveness. We spent a lot of time in each of those boutiques and were treated so well and patiently that we bought everything we wanted. You are right, you shouldn't spend your money where you are not feeling fully welcomed. Love from Miami, Florida where services in Chanel boutique also sucks.

    • @elenastewart3963
      @elenastewart3963 2 роки тому +2

      I think it’s a European thing, they’re known to treat their customers who spend good money with respect, because poor services is classless.

  • @kimh5794
    @kimh5794 2 роки тому +14

    What a wonderful collab!!! Great work! Thank you for your efforts and willingness to be so honest about your experience. I don’t know about others but I feel Chanel has definitely priced me out of their market - despite trying to save for it. Thanks for sharing alternative methods too!

  • @nisrinaakalusyamoktika985
    @nisrinaakalusyamoktika985 2 роки тому +7

    Even though I'm not yet can purchase one of your designer bag, but watching you, it's like a therapy for me☺️

  • @aniurban7307
    @aniurban7307 2 роки тому +73

    I’m living in Germany and luckily we don’t have any waiting list . For this price waiting list for what for black bag , most copied bag . I don’t want this bag even for free . And there we go waiting list . How cray ! Chanel never gonna be Hermès .
    Best regards from Germany.

    • @MelinMelbourne
      @MelinMelbourne  2 роки тому +1

      Much love to Germany 🇩🇪 Thank you for sharing its interesting to know that it operates a little differently there. Thanks so much for watching x

  • @amys6824
    @amys6824 2 роки тому +32

    The preloved market is higher than the boutiques considering some items are hard to get. I’m done with Chanel after the increase

    • @MelinMelbourne
      @MelinMelbourne  2 роки тому +4

      Hi Amy, yes in some instances sought after bags are selling over retail. However you can still find plenty of good deals if you hunt around. With buying pre-loved it does require more patience lol but half the fun is hunting I say xx

  • @amychang69
    @amychang69 2 роки тому +6

    Oh Mel, you are such a wonderful woman.
    I started to watch your channel about 2 years ago and I’ve been really enjoyed it. The quality and the contents of your videos are always pleasant to watch.
    In addition, you even partner up with so many other businesses and turn your interests into another career.
    You are a woman who gives me a lot of motivation. I’ll keep supporting you and learn from your spirit.💋

    • @MelinMelbourne
      @MelinMelbourne  2 роки тому +2

      Oh Amy you are the sweetest! Thank you so much for your uplifting and positive feedback. It truly means so much to me. Yes I really enjoy co-creating and I hope to do more in the future. Back when I was a fashion buyer/developer this was my favourite part of the job, re-designing and developing new products. Thank you for your support and I appreciate you taking the time to leave me such a positive comment xo

  • @helloxluxury
    @helloxluxury 2 роки тому +27

    I’ve had the same disappointing experience in the Chanel boutiques too which is such a shame because it really tarnishes the brand and the whole experience. I definitely agree with going preloved or vintage - the retail prices are just getting ridiculous! You’ve picked out beautiful bags Mel! 🥰

    • @claudiakalkbrenner4148
      @claudiakalkbrenner4148 2 роки тому +1

      Absolutely agree with you! Trying to find a Classic Flap Medium preloved myself!

    • @lilyyy5292
      @lilyyy5292 2 роки тому +1

      Looking chanel classic.. Preloved..

  • @kimberly9181
    @kimberly9181 2 роки тому +5

    What I like a lot about your sponsored videos is you also frequently work with them for custom items! Love the card holder chain idea, and a lot of your other collaborations as well. I like that it’s not just the company’s product being advertised to us, but that you’ve injected a bit of your creativity and ideas as well. That said, I think the card holder on chain idea was long a thing for Hermes Kelly Wallets, but i’m glad it’s being applied to Chanel’s ridiculously priced SLG micro bags!

  • @timstein9779
    @timstein9779 2 роки тому +50

    It’s like Saks Fifth Avenue in the US - wretched customer service - the SA’s act as if you should thank them for being able to shop there. Plenty of Chanel on the Asian resale market - buy from the Japanese. And plenty of luxury brands from which to choose - take your hard-earned money elsewhere. 😘 from the US.

    • @MelinMelbourne
      @MelinMelbourne  2 роки тому +3

      Oh sad to hear that it happens there you are too. Yes I really love buying from Japanese consignment stores, half the fun is hunting for them but it does require patience lol xo

  • @alinamichaels9847
    @alinamichaels9847 2 роки тому +42

    Reminds me of the time when I went into the store to purchase a bag and showed them (I am not joking) 10-15 screenshots of bags I was interested in and the store did not have any of them. It’s as if they don’t want your business so I took my business elsewhere. Nowadays I only purchase Chanel from personal shoppers or consignment stores.

    • @---vb6ko
      @---vb6ko 2 роки тому +3

      Same thing happened to me when I went to a Chanel store in a Neiman Marcus. The SA claimed that they didn't have anything I wanted in stock but showed me this smaller flap bag that felt unbelievably cheap.

    • @lolipena8051
      @lolipena8051 2 роки тому +3

      Agree. I went yesterday and nothing. Then why are you even open. Plus lies

  • @BitchyonceKnowles
    @BitchyonceKnowles 2 роки тому +5

    That insert chain thing is such a smart move from Mel a genius idea tbh yes Queen Mel you have unlocked a next level creativity plus it's so practical 🙌🏻

    • @MelinMelbourne
      @MelinMelbourne  2 роки тому +1

      Aww thank you my dear! So happy you love it! Might as well use what we have with a little “hack” right. Xo 😘

  • @francescatai2588
    @francescatai2588 2 роки тому +15

    Dear Mel, thank you so much for always being a champion for your viewers and sharing all your tips and experience! Talk about filling a need. Really love your innovative creation of the cardholder insert/chain idea! You do all the hard work and bring us all much joy!

    • @MelinMelbourne
      @MelinMelbourne  2 роки тому

      Aww thank you dear Francesca! What a joy to read your feedback! So happy we could come out with this product that saves everyone some money. I really appreciate your generous compliments xo ❤️

  • @j-h-123
    @j-h-123 Місяць тому

    Thanks, Mel. I'm new to your channel, but I have been binge watching your videos since. I appreciate all the information you share and how genuine and sweet you are. 😊❤ Many blessings to you and your family.

  • @ilovedeactivatedaccounts
    @ilovedeactivatedaccounts 2 роки тому +5

    This was so, so informative and helpful! Thank you so much Mel! My story: so out of chance I was about to head to the Chanel boutique in my city for the first time. I've only recently gotten into luxury brands and I've been considering buying a classic wallet or CC dangle earrings (I want to congratulate myself on a career achievement!). When I went in the staff was kind and courteous thankfully, but the stock they had itself was so bare even to my untrained eye I could tell they were running incredibly low on inventory. To give a bit of an image - there weren't enough earrings or wallets to fill up a single tray, the tray was roughly the size of a large laptop. They had one classic flap wallet in a deep brown that was pretty, but not what I was looking for for a first purchase. Yelp photos from years ago show the walls displaying flap bags in every color and shade from ceiling to floor, but for one reason or another that was no longer the case. :/ Either way, I didn't know about the gold plating, it really makes the prices increases lately just the more confusing and putting me off. Will definitely be buying from the shops you mentioned and the insert. SUCH A GAME CHANGER!!! Lots of love and thanks to you Mel

  • @louiseocchiogrosso31
    @louiseocchiogrosso31 Рік тому +1

    I really love the educational experience I have gotten from you!! You have made learning about bags so enjoyable and I thank you.😙 Also, I would love to see your closet, I bet it's stunning! I love anyone that knows how to coordinate their outfit with accessories and colors.

  • @JessJenius
    @JessJenius 2 роки тому +3

    Mel - I'm also from Melbourne and I binged watched soo many of your videos before buying my first chanel bag! I'm so happy you did this video because I was thinking about buying a second one..but now I really want to buy a vintage one!

  • @mllyxx
    @mllyxx 2 роки тому +24

    I really hope Chanel is listening to what the people are saying.
    Complacency and "snootiness" will not bring them very far. Here in Singapore, in-store experience is exactly the same. Quality has definitely decreased and prices are too insane.
    One day another brand with better values and experience could very well overtake the historical standing as the most desirable luxury brand.

    • @CozyAsha
      @CozyAsha 2 роки тому +1

      They don’t care because they know people want their bags regardless.

    • @miriamz3037
      @miriamz3037 Рік тому

      It already has in my opinion. Dior wins every year in terms of turnover year on year.

  • @YourImageExpert
    @YourImageExpert 2 роки тому +49

    I hear negative feedback a lot about Chanel. That’s really sad that they don’t know how to value their clients. Obviously customer service and welcoming them is a big part of Luxury.

    • @MelinMelbourne
      @MelinMelbourne  2 роки тому +9

      Yes unfortunately many people have experienced very poor customer service from Chanel which is a shame. Thanks so much for watching x

  • @victoriagentry8896
    @victoriagentry8896 2 роки тому +45

    I’ve experienced both super nice and super rude Chanel SAs, both at my Nordstrom boutique and my regular store. The declining quality with the increase in prices just puts classics bags at too high a price for me to justify buying them when a Kelly is only a couple thousand more.

    • @MelinMelbourne
      @MelinMelbourne  2 роки тому +2

      It’s good to know at least you have had some good experiences. I’m sure it can vary from store to store. Yes the classic flap prices are getting very close to Hermes pricing…now if only it was easier to get a Birkin or Kelly lol xx

    • @victoriagentry8896
      @victoriagentry8896 2 роки тому +2

      @@MelinMelbourne currently saving for my 1st (preloved) medium classic flap (thanks for the awesome comparison video!) and then I can start saving up for my dream Kelly ☺️
      Other Hermès products keep slowing me down though 😅

    • @Jcoronado9093
      @Jcoronado9093 2 роки тому +8

      I always wanted a chanel bag but after visiting their store in hawaii and watching the SA accidently break off the zipper from a wallet she was showing us turned me off and just demobstrated the poor quality not worth such a high price point. The SA was super sweet btw.

    • @ShiNoMiRenge
      @ShiNoMiRenge 2 роки тому +3

      @@Jcoronado9093 I agree. I love my Chanel wallet because of the unique design. However, if I can choose one brand, I would prefer LV or Hermes. Both of them have better quality products and customer service

  • @Dwightinho56
    @Dwightinho56 2 роки тому +29

    I quit buying from Chanel years ago. The quality simply wasn’t there anymore. Besides, the frequent price increases are ridiculous. Same thing goes for the Hermès «games». I’m not begging to give them my money!

  • @YellowSparksJoy
    @YellowSparksJoy 2 роки тому +8

    You just said everything I had in my mind about chanel. Love 💛

  • @sarahgross9968
    @sarahgross9968 2 роки тому +1

    This is so amazing! I love your Collab!! You are the cutest! Thank You for sharing 🌟

  • @lolomur4681
    @lolomur4681 2 роки тому +21

    Your attention to detail when designing is impressive.

    • @MelinMelbourne
      @MelinMelbourne  2 роки тому

      Thank you so much! I appreciate you noticing :)

  • @jackiebeans2689
    @jackiebeans2689 2 роки тому +2

    Great information! Thanks, Mel! Beautiful new additions and a really nifty card insert!!💕💕💕💕

    • @MelinMelbourne
      @MelinMelbourne  2 роки тому

      Thank you sooo much! Glad you enjoyed it lovely xx

  • @tarmizitalib
    @tarmizitalib 2 роки тому +15

    Hey Mel! I’ll be adding a Chanel card holder into my collection for my birthday this coming August and such an awesome timing, because I’m planning to use it as a mini bag as well. So congratulations on the collaboration and can’t wait to get my hands on one! Stay safe! 😘

    • @MelinMelbourne
      @MelinMelbourne  2 роки тому +1

      Thank you so much! Oh it is indeed perfect timing! Happy early birthday I can’t believe it’s almost August already xx

    • @tarmizitalib
      @tarmizitalib 2 роки тому

      @@MelinMelbourne thanks Mel! 😘🤗

  • @priscilla.mcelhinney
    @priscilla.mcelhinney 2 роки тому +2

    Mel thank you so much for making this video. I really value your opinion and appreciate your honesty that it may not be totally worth to buy in-store. In my personal experience, I worked so hard to save money for my first classic flap and right when I was about to put my name on the waitlist it went up nearly $1000 july 1st. Fortunately, the 21A collection came out with a beautiful small flap black caviar bag that was $2000 less than a classic flap so I grabbed that instead. But the months leading up to this first ever Chanel fashion purchase, I was met with poor customer service and very limited supply at all local boutiques. I am young but I did plenty of research and knew what I liked and still received some of the worst treatment compared to other top luxury houses. It’s disappointing that for right now the luxury experience of going into the boutique and picking out a dream bag is gone. I think moving forward I will do pre-loved for Chanel. Hopefully they take into account feedback from you and others.

  • @dizzy7628
    @dizzy7628 2 роки тому +22

    I bought my first Chanel bag last week! The Athens boutique was super helpful and gave me a great experience. I will say that when I was looking at the bags, I expected the quality to be much better especially for the price! Prices are insane! 😳 Now that I've had the boutique experience I wouldn't mind buying pre-owned or somewhere else rather than the boutique.

  • @colleenjackson8358
    @colleenjackson8358 2 роки тому +6

    I can imagine anyone being rude to you. You are always so nice. Well it is their loss. Well done for staying true to yourself and for having the courage of your convictions. A rare trait indeed these days. Xxx

    • @MelinMelbourne
      @MelinMelbourne  2 роки тому

      You are the sweetest Colleen! Thank you! Yes it was a very unpleasant experience which wasn’t handled well but I’ve really enjoyed exploring other avenues as I still love Chanel bags a lot. Thanks for watching darls and hope you are having a great day xx

  • @armieantonio1360
    @armieantonio1360 2 роки тому +1

    Stay safe too Mel and your family.
    Very interesting to watch.

  • @wendyyan7120
    @wendyyan7120 2 роки тому +4

    I love your videos Mel! Thank you for providing your insight. I have always been a Chanel lover and for the majority of my life the brand has been out of reach. When I finally saved up enough for my dream bag I was so disappointed by the SAs that I had met at my local boutique. After a few years of trying I finally met an SA I really like but still I cannot access the bag that I want🙄. I thought I had spent a good amount of money there but I guess I’m not a big enough spender! It is unfortunate that even you have experienced poor customer service! The entire experience should be great for the money we are spending but alas this must not be the priority. I am cautious moving forward but I’m glad to see there are other avenues out there!

  • @carebears7893
    @carebears7893 2 роки тому +7

    The insert is a great idea, Mel!!! Another reason I need to buy card holders!!
    And I like the lipstick pouch, too... It is perfect to carry my trio of lip balm/ lipstick/travel perfume spray...

    • @MelinMelbourne
      @MelinMelbourne  2 роки тому +1

      Thank you so much lovely! yes the little lipstick pouches are so cute xx

  • @itsourlocallife
    @itsourlocallife 2 роки тому +3

    Chanel Medium Classic has been on my wish list forever but the pricing is soooo much. Love this video that gives me options were I can look into besides boutiques. 😃🤙

  • @purbalidas6385
    @purbalidas6385 2 роки тому +9

    This is such a genuis idea Mel!!🤩

  • @user-uk7wd5yj9q
    @user-uk7wd5yj9q 2 роки тому +2

    Very good advice for Chanel pre-loved. Maybe I should try? And love that creative idea with the samorga chain, will definitely go for them.

  • @suzannehall5200
    @suzannehall5200 2 роки тому +2

    I absolutely love your beige jumbo. That is the exact combination I am after in my next Chanel bag, which is going to be preloved. I bought a vintage Chanel Medallion Tote on eBay last year, and yes it’s been authenticated. Like Japan Australia has really tough rules about selling fakes too and I have never had an issue buying preloved in Australia. I got the most amazing deal. I love vintage Chanel bags. Back in the day they were built like tanks and this one looks like it was made this year not more than 20 years ago.
    I haven’t bought a bag from the boutiques for nearly 10 years. They are just too ridiculously expensive for what they are. And you are so right, there are some amazing bargains out there especially if you are like me and don’t do mini bags.
    The straps from Samorga are a terrific idea and offer some very interesting possibilities.

  • @joevalome5443
    @joevalome5443 2 роки тому +2

    I’ve spent a large sum of money at various high end luxury stores and truly the experience can really make or break the whole experience. It’s sad that big brands rather make a sale then try and make every guest service an excellent. I’m grateful for all of the SAs that have been so nice to me!

  • @beckyrymer4063
    @beckyrymer4063 2 роки тому

    I absolutely LOVE that jumbo sea green Chanel bag your hubby got you. That bag is fabulous. Your hubby has great taste!!!

  • @giyah6038
    @giyah6038 2 роки тому +4

    I totally agree with you on getting an amazing value for your money by going the vintage or reseller route instead of going to the boutiques. Would you please do a video about how to add the shorter chains to your single flap Chanel bags? Thank you❣️💐

  • @gwenlauryn5014
    @gwenlauryn5014 2 роки тому

    Yeah! Excited to watch! 🥰

  • @Peacht.official
    @Peacht.official 2 роки тому +1

    Great Collab& congrats Mel😍 love the idea& the insert colour variety☺️💕. Thanks for the detailed info as always. The new grey bag is just so lovely☺️. Watching frm QLD.

  • @MaximusMarv
    @MaximusMarv 2 роки тому +1

    Finally made it worked!! And bought both of the chain and insert. Thank you for the discount code. I’m excited to try this on 😍😍

  • @NatureWatersProductions
    @NatureWatersProductions 2 роки тому +1

    24:32 Thank you so much Mel For referring me to this video of yours! As always it was so informative and I saw your review of my favorite Chanel purse that you own! Thank you! Greetings from Phoenix, Arizona USA!😊💚

  • @sophie_hha
    @sophie_hha 2 роки тому +1

    I love your Chanel jersey bag!! I have seen a similar one (in the light blue) on Farfetch Pre-Loved section. That bag was around 1998 so similar to yours, but I couldnt find it anymore now! I just love your color and how you paired it with the pearl chain, quite elegant.

  • @OhNoBob
    @OhNoBob Рік тому

    I love your Chanel Jumbo in patent, the way the light reflects is really special ❤

  • @bellandpearls602
    @bellandpearls602 2 роки тому +12

    It’s really hard to find a good SA in Chanel. But the last experience I had wasn’t great. I purchased a bag. It felt like I was shopping in a supermarket. I didn’t even get any service. The SA wasn’t even interested in engaging with me. I was really disappointed

  • @DaniOchannel
    @DaniOchannel 2 роки тому +37

    Brilliant collab with Samorga, Mel. I feel like going out to buy a Chanel card holder 💯

    • @MelinMelbourne
      @MelinMelbourne  2 роки тому

      Thank you sooo much lovely! If you have a regular flap card holder I think it should work too if it's approximately the same size xx

  • @mwadjumamukamfizi2216
    @mwadjumamukamfizi2216 2 роки тому +1

    Sweet thanks Mel I got my order with the your discount.that green bag is stunning

  • @ntebohelengn
    @ntebohelengn 2 роки тому +1

    Brilliant idea Mel!❤️🙌🏾

  • @tonidavid7705
    @tonidavid7705 2 роки тому

    Hi - I have only bought two items from Chanel - but each time in Paris - and it is such a lovely experience - fussed over - superbly friendly and full of advice - and a glass of bubbly while deciding on my choice and waiting for packages to be wrapped.

  • @jenniwlee
    @jenniwlee 2 роки тому +5

    So interesting to watch and learn about different avenues and options. Yes, if everyone stopped buying Chanel from the boutiques, then either the pricing would come down or the quality would have to go up!

    • @MelinMelbourne
      @MelinMelbourne  2 роки тому +1

      Yes can you imagine if we all did this experiment for 1 year. I think things will change lol x

  • @AkoSiShanise
    @AkoSiShanise 2 роки тому +2

    Ive been wanting to buy from samorga! And thank god i waited!!! Thank you!

    • @MelinMelbourne
      @MelinMelbourne  2 роки тому

      My pleasure, what are you planning on getting? xx

  • @nslk77
    @nslk77 2 роки тому +1

    I'm gonna order a couple of your SLG insert Mal!!! What a great idea. Absolutely love it😍😍 thanks!!

  • @sandras4316
    @sandras4316 2 роки тому +1

    Excited with Fashionphile! I am waiting for my Chanel😍 thanks Mel! Avid fan of your videos! Love hearing out from a trusted designer shopper😍

    • @MelinMelbourne
      @MelinMelbourne  2 роки тому

      Oh I’m so excited for you Sandra! Congrats lovely! What Chanel did you buy? Xx

    • @sandras4316
      @sandras4316 2 роки тому

      @@MelinMelbourne I got a classic lambskin small… I love your channel so much! Btw, a scammer pretending to be you sent me a message on instagram😡 anyway, avid fan here!😁

  • @cindyandben3116
    @cindyandben3116 2 роки тому +3

    Fantastic video! I’ve received great service at the boutique inside of Neiman Marcus but the prices are just too high so I appreciate you sharing the seller links you’ve used in the past.

  • @lovshuz
    @lovshuz 2 роки тому

    You are the queen of style. Thank you for the valuable and wise guidance.

    • @MelinMelbourne
      @MelinMelbourne  2 роки тому

      You are so sweet. Thank you so much for watching xx

  • @tanyonghoe7226
    @tanyonghoe7226 Рік тому

    Very informative video. U have given me new insights into luxury bags and in particular Chanel. Thank you!

  • @Begining2013
    @Begining2013 2 роки тому

    That beige jumbo and the fabulous green large bag are goals!!!!!

  • @pasty9320
    @pasty9320 2 роки тому +1

    Oh wow the cardholder insert!! Such a cool and useful idea xx

  • @patience.z6129
    @patience.z6129 2 роки тому +6

    I was really shocked that I was not the only one who had this problem, the same thing happens to me in the Saudi Chanel boutique in the Middle East, they always make me feel unwelcoming and unfriendly, so I chose to spend my money on brands that respect their customers

  • @IndriWidyanti
    @IndriWidyanti 2 роки тому

    Thank you for this brilliant idea Mel!

  • @gwenlauryn5014
    @gwenlauryn5014 2 роки тому +4

    I love love love the new grey small classic flap! I don’t have any experiences at Chanel, but it is so sad to hear that some people have these bad experiences. For the prices that they have, the service should always be outstanding! Loved this video Mel! ❤️

  • @joeyhong117
    @joeyhong117 2 роки тому +1

    Wow, that insert, groundbreaking! So clever!

  • @krushr17
    @krushr17 2 роки тому

    Love watching you Mel, you are gorgeous and always have informative luxury videos.

    • @MelinMelbourne
      @MelinMelbourne  2 роки тому

      Aww thank you so much lovely! I appreciate you watching xx

  • @devincristopher3
    @devincristopher3 2 роки тому +14

    Love the inserts such pretty colors!! I’ve never been into Hermès it’s a little plain for me, love the scarves but I don’t wear scarves:p and I’m not playing games to buy a product:p I’ve given up on Chanel because of the quality and I’m about to let go of Louis Vuitton! Charging more for less quality bags seems ridiculous🤔 if they don’t want my money there are plenty of brands who do🤗

  • @BushaFashionDiaries
    @BushaFashionDiaries 2 роки тому +5

    I love your channel so much Mel ! i follow you when you have got 5 k followers and your videos are my favs always ! We love you from Ukraine ! Thank you for doing videos for us !! XOXO

    • @MelinMelbourne
      @MelinMelbourne  2 роки тому

      Much love back to the Ukraine 🇺🇦 Thank you for being part of my fam bam for so long. Means a lot xo

  • @premeyumlife443
    @premeyumlife443 2 роки тому +2

    Ohhhhh so creative with the cardholders my lady n love ur new bag. 💚😘😘😘Sandy

  • @MissNikki626
    @MissNikki626 2 роки тому +2

    Absolutely understand how you feel. I had a beyond terrible experience with Chanel, coupled with their declining quality has turned me off from buying any more of their bags. The bad quality now includes things like bad stitching and even their gold chains fade in color. I have not bought a Chanel bag for almost two years.

  • @Rastelle7
    @Rastelle7 Рік тому

    Gorgeous bags and thank you for sharing your wisdom. I wish you would consider sharing your experience with us. There have been too many negative experiences at the boutiques . I feel Chanel needs to be accountable for their employees. Enjoyed your video!

  • @DDHMarketing-vr8ik
    @DDHMarketing-vr8ik 8 місяців тому

    Very descriptive video. Loved watching from start till end.

  • @silvi6820
    @silvi6820 2 роки тому +11

    Chanel is hit or miss in terms of customer service...however with the prices they charge...SA's should be on their best behaviour, no &'s , if's or but's 🤑

  • @debnew6195
    @debnew6195 2 роки тому +1

    Mel I think your cardholder insert/chain is awesome! ❤️🇦🇺

  • @sarangan1995
    @sarangan1995 2 роки тому +1

    Oh Mel you are so talented! I love this idea!

    • @MelinMelbourne
      @MelinMelbourne  2 роки тому

      You are too kind! So happy you love my idea xx

  • @angiele5039
    @angiele5039 2 роки тому +6

    Wow I’m glad I saw your video! The bad experience with Chanel SA is true for everywhere and everyone I guess. Funny enough that they tried to be Hermès but Hermès do treat their customer way better. I’ve been to many Chanel boutiques and I can’t say that any of them was actually decent….

  • @annamariamaria4253
    @annamariamaria4253 2 роки тому +1

    Amazing! Love it! Great job!

  • @appledai8983
    @appledai8983 2 роки тому +1

    Very smart idea! Brilliant Mel! 👍🏼👍🏼👍🏼

    • @MelinMelbourne
      @MelinMelbourne  2 роки тому +1

      Thank you so much! Samorga were amazing to work with and I’m glad we could achieve this together xx

  • @Livetoshop88
    @Livetoshop88 2 роки тому +2

    Your collab with samorga is brilliant! On my way to purchase some items now! Hope you come up with more hacks with samorga. The medium flap strap has always been too short to cross body. Hopefully you guys can come up with a solution for that. Love love the patent green jumbo! And at that price makes it even more spectacular!!

  • @Koylukizi64
    @Koylukizi64 2 роки тому +3

    Watching this with my babyboy 👶🏼💙
    ❤️ from the Netherlands

  • @majanice
    @majanice 2 роки тому +1

    great video as always! just ordered the cardholder chain. can’t wait to receive it!! ❤️

    • @MelinMelbourne
      @MelinMelbourne  2 роки тому +1

      Oh yay! What color did you pick? X

    • @majanice
      @majanice 2 роки тому

      picked vanilla and gray . I just received it today . it’s so beautiful. love the MIM tag ❤️😍

  • @TheCOnassis
    @TheCOnassis 2 роки тому +1

    Brilliant idea on the Chanel insert with chain! 👏🏽👏🏽👏🏽

  • @macy5800
    @macy5800 2 роки тому +1

    Love the card holder idea.

  • @Farenfran
    @Farenfran 2 роки тому +1

    Sooo incredibly smart the card holder! Bravo!

  • @mlclarxx2125
    @mlclarxx2125 2 роки тому

    Omygoodness that was so smart, way to go mel and congratulations with your collab with samorga!!!! Can wait to buy one of those and turn my slg to a bag for my baby girl

    • @MelinMelbourne
      @MelinMelbourne  2 роки тому +1

      Thank you so much! Thrilled that I could bring my idea to life with Samorga :) oh how cute you need to do a twinning photo and tag me xx

  • @cynthialee3228
    @cynthialee3228 2 роки тому

    Totally agree wth u....amazing bag finds...

  • @hattadiahmad5303
    @hattadiahmad5303 2 роки тому +8

    I AM SOOOO GETTING THE CARD HOLDER SLEEVE AND CHAIN! Thanks Mel!

    • @MelinMelbourne
      @MelinMelbourne  2 роки тому

      You are so welcome! Glad you love the idea too xo

  • @marge4159
    @marge4159 2 роки тому

    Awesome Collab Mel 💕 I've just placed an order for the card holder insert. Super exciting 😀

    • @MelinMelbourne
      @MelinMelbourne  2 роки тому +1

      Oh yay!! What color did you pick? Xx

    • @marge4159
      @marge4159 2 роки тому

      @@MelinMelbourne there were just so many colours to choose from I couldn't decide 😂 ended up just going with the black and gold combo to go with my classic flap cardholder 😋

  • @maulanam3
    @maulanam3 2 роки тому +3

    edit: omg first!!
    your tips and collab are amazing mel, it would help a lot of people!🤍 and my first thought when i saw your title was definitely the price increases lol chanel is channeling hermes at this point

    • @MelinMelbourne
      @MelinMelbourne  2 роки тому

      Hi my dear!! Thank you so much!! Yes the prices are getting very close to Hermes levels now! Xx

  • @nicizcute
    @nicizcute 2 роки тому

    I just purchased a Chanel card holder on VC, a matching leather colored purse strap on E bay, and a matching insert from Samorga (I used your code which saved me a little, but the $30 shipping fee was still a bit steep.😅) It's my first Chanel card holder and I cannot wait to assemble all the pieces and try out my new small crossbody purse! I, too, avoid the boutiques and buy through reputable consignment sites. It's been a while since I could afford something fun and new from the Chanel brand, so I thank you for making this video and the idea possible! 🥰

  • @Bypablomt
    @Bypablomt 2 роки тому

    The flat purple one it’s just 😍😍😍

  • @leebeaute
    @leebeaute 2 роки тому

    Love the card holder insert! Such a genius idea!!

  • @JessicaKristy
    @JessicaKristy 2 роки тому

    So many reveals!😍 and I really love that patent one, starting to like jumbos again..

    • @MelinMelbourne
      @MelinMelbourne  2 роки тому +2

      Yes patent can be a really good option, great in the rain too lol
      Still a great time to look out for jumbos as the majority of people still want the minis xx