One day I walked into a GC and saw my dad’s vintage 355 sitting out on a bench in the middle of the sales floor with its guts all hanging out. Like anyone could just walk up and start plucking off components. Lol My dad was not happy. Lesson learned. The tech who was working on it is actually a great tech and a really good guy.
I bought my Martin J12-40M in 1985 brand new from a mom & pop who's long gone now, and toured that thing all over the world. The Bridge has pulled up, the binding has come loose, I've chipped the front, worn out the nut, broken a tuner, ect. ect., but it's mine, and after 40 years I can't imagine not playing it. Every time I've taken it to a Martin repair shop expecting to pay, and every time Martin has covered it under warranty without me even asking. I don't know if that's not the norm, but I own 4 Martins now, and I'll be a Martin customer for life.
What I always hated were people that were unhappy with Work, that remained Silent to Vendor but broadcast their dissatisfaction without ever giving Vendor a Chance to make it right
Sweetwater does an inspection. If they missed unleveled frets on a high end guitar, my rep would have gotten me a new one in exchange immediately. They always go above and beyond when you have a good relationship with your rep. I would have never taken a new Martin guitar for any repairs. It is either perfect or I want another.
Yeah that’s the issue. If you’re not in a major metropolitan area, you’re likely screwed. Had that issue with an amp tech. Could not find anyone to repair my vintage fender amp. Finally found a good local guy but if he ever retires i don’t know what I’ll do.
@@bluegryp Dude even major metro areas it's hard for Amps. I'm in the Miami area, there is one fender warrantee approved Amp tech. He is super old and lives way up in West Palm, waiting list was 6 weeks.
This person must be young and patient, as they’re trying to be kind. I’ve been married twice as long as Jonathan and would probably not able to hold back my anger. I would be tempted to talk to Martin let them know you’re buying a Taylor because your dream of journey buying a new Martin D35 is a freaking nightmare and this is BS (How does it get to 7 months for a saddle adjustment and fret job?). I don’t think it’s ever out of line for the customer to go around the shop to the manufacturer to make sure they’re getting what they need and want and deserve. Martin wants you to be happy with your purchase, I suggest you help them help you be happy.
At the beginning, I would have asked for an exchange from the original seller, and at this point, I'd contact Martin and ask them to help sort it out since it was defective from the start.
Love these types of stories - especilly when the lesson is universal. When I was much (much) younger (OK it was the 80's/90's), I worked with a bank. They used a management consultant to help change the way the bank dealt with clients (cradle to grave). Much of the approach was based around a book (obviously more than that) titled "Moments of Truth" (Jan Carlson's telling of how Scandanavian Airlines was bought back from the brink). The basic premise was that staff were empowered to deal with/solve customer issues "on the spot" - without recrimination. The dividend was across the whole client-base. One good deed (even if it "cost") could have a huge multiplier effect. Take a single hit and reep the rewards. Putting the customer first sounds simple, not everyone does it but when they do...I'm glad that this guitar owner's problems were dealt with in the way described.
This is tough. Through a lot of disappointment and waiting in vain I eventually bit the bullet and tried to learn to do as much as possible myself. One part of this is training to look out for red flags and problems before buying something, and one part is not trusting repair people in general, its better to learn to at least set up your own instruments. There are some things I dont do such as refrets and finish work. Getting a super glued corian nut out of a clean Gibson etc. Other than that, no one touches 😂
Have never tried it on a guitar, but if you get a dent in furniture (real wood, not the IKEA stuff) you can soak a folded up paper towel in hot water, then press it onto the dent and leave it there for an hour. The dent will usually come out or be much less noticable.
I'd have contacted Sweetwater originally when the only problem seemed to be the high action. That would have made them aware early on that there was an issue and they could have rectified it themselves. The sad thing is that the owner may end up with a guitar that he'd set his heart on, but which has now lost its "magic" for him after all the messing about.
Had a terrible terrible nut job done at Guitar Center…I bought an Fender American VII 61 strat and it had buzzing on a couple strings brought it in to Guitar Center to fix(worst idea ever) and they broke the nut during the setup. They installed a crappy cheap nut on it (without telling me) and handed it to me in terrible shape 😫. It played so bad and I realized the cheap nut swap(in store thank god) and a the huge gash in the fretboard that had created from taking the old nut off .
I got a really nice strat 20 years ago that came with a fancy Floyd licensed fender trem. The one on my guitar wasn’t working 100% so I took it to my local shop that happened to be an authorized Fender repair shop. Fender sent them a replacement bridge for free so now I have a backup for parts it I need it, and it’s kinda rare.
I had a Fender acoustic I got from Musician’s Friend and almost 2 years later, the bridge gave and they had me bring it to GC under warranty. They couldn’t fix it and they no longer made the model at the time so Fender shipped me a brand new next step up. Great service all around.
I called your store and got the name a great repair guy who put on new loaded pickguard and did a really nice setup of a strat that my mom painted for me, treated it as if it were his own (cool guy to hang out and talk with in his shop as well)
I’ve seen a few ‘repairs’ from GC and of course I’m not speaking for all of them because there’s some out there with a few decent techs. With that being said, unless you know who’s back there doing the repairs just don’t lol….. Find a reputable repair shop and if there aren’t any near you then ship it to one that is even if they’re in another state. Most repairs can be done yourself too if it’s something trivial like sanding back a saddle or even a nut slot that’s a tad bit too high with a few hand files.
I've been fortunate. Every issue I've had with guitars or equipment the seller allowed timely returns. Except one, and that was a Reverb online sale issue case. As for my repairs, they have all been, thankfully, functional. Maybe not the most elegant, but fully functional.
Another great video from my fave Bat Duo or should i say b@tsh1t crazyduo ??? 😂🤣😂🤣 I could listen to you two prattle on for hours over a few beers. Cheers from NZ 😎🎸🤘
Mistakes and problems happen. Good on the shop for fessing up and offering to fix it. Now, they really had an opportunity to make a customer for life but they blew it. Should have offered to fix or replace. Especially if he had his eye on something specific. Now even if they come back with that offer it’s after a big deal was made.
My only local shop left (other than GC) left after the pandemic does reliable repairs but their staff is awful (one associate told me the Danelectro Pro I brought in for a setup was sold at gas stations). I wish I had the options your area seems to have!
Had a brand new martin 000-28 that needed a slight drop in action from the saddle. Before I knew what I was doing I took it to a tech at GC. They tossed the saddle on a belt sander and basically took the saddle so far down the strings were on the frets entirely, the guy then rips a piece of cardboard off a used pack of strings and jams it under the bridge (with some of the cardboard hanging out and visible by the way) then hands it back to me and says “good as new” that was the last time a gc tech touched anything I own
I’ve steamed out some pretty decent dents, and it’s an amazing technique for issues like this. So when they say they’ll “respray” it, I’ll bet they would just take a wet paper towel and an iron to that dent. Makes them disappear…better on bare wood, but works for all types of dents and finishes.
That's what I was thinking. But, if it actually needed a respray then what the hell happened to it? Resprays aren't cheap and they take a LOT of skill, so to me it seems like they would just be sending it back to the factory to begin with and they could have gone with several options from replacing the whole top to swapping for a new one and they can swap the top and polish the whole thing and sell it for new, B-stock, open box, etc.
Took my 1st guitar to Johnny for a string change at the local guitar shop, who called me a week later to report that my guitar was trashed and asked if I wanted it back. I went to get it and he had somehow broken the bridge. It was an Alvarez. I gave it to a kid.
Everybody is different, but when I was told the frets were not right, I might have got a second tech to look at it, then asked Sweetwater to replace it, thank you this was an interesting story though sad as well
The repair shop that caused the dent should have fessed up about it. At least they didn't accuse him of causing the damage but still. The shop that caused the damage should have offered him the difference between what he paid and what the current value would be without the dent. If he was done with this 'cursed' guitar by this point, they should have offered him the full used value (without the dent) against another Martin.
My local shop (a fine shop BTW) chipped off a small bit of the neck when putting a new nut on my Telecaster. Evidently the new tech (the old/great luthier they had retired) didn't make sure that lacquer was cut everywhere before popping the old nut out. Sigh. He glued the chip back on after installing the new nut. It works fine and looks OK, but seeing that glued in piece still irks me years later. The shop only charged me for the cost of the new nut (no labor). Sometimes stuff happens. They were nice enough about it. But I haven't brought them any repair work since as they also managed to screw up the wiring on a pickup swap I had them do on the same guitar (prior to the nut swap).
P.S. Love Jonathan's T. It was funny when a few months ago he was wearing the same short sleeved Wrangler shirt that I was wearing when watching the video. Yay for Walmart.
Two great shops for set up on new guitars, for me, wildwood and wildcat. 55 point inspection at a store i know....not so much! Had a 90's PRS McCarty 2 years ago got a ding in the corner, and a gash on the top.🤬 Was at a friends mom and pop store with a sub contractor for repairs and set up..
Hey guys, I love the channel, but was wondering if you might consider getting better mics? The lava often make your voices sound muffled and hard to understand. I feel your content deserves to be heard clearly, and no shade intended. Thanks for your consideration.
There’s some sweet water nightmare videos out there too! But only a fool would buy a guitar online to start with! And a fool and his money will soon part.
Man I hate Guitar Center employees for real. And they're technicians are ridiculous idiots. I have stories but take to long to tell. But I have multiple stories. My experience at Guitar Center is pretty standard. I go in.. Can't believe how many guitars they have.. spend 40 minutes trying to get help... End up leaving the store swearing to never go there again. Sigh. Thank God for smaller stores that know what they're doing like you guys!
For what it's worth...my personal philosophy is to not mess with a new guitar for a good while. I want to allow the guitar to settle into its new environment. I thought the CEO 7 was a bit high when I picked it up from you guys, especially when compared to the 000-17 that was next to it. I am glad I did nothing as it is great two years later (I was just playing it while listening to you).
Not quite the same thing but I bought a custom shop martin vts om-42. I noticed right away the intonation was off and the guitar just sounded dead. I sent it in to martin to look at it and they determined it needed a neck rest. I got it back and the guitar sounds better but intonation is still slightly off and now the heel binding doesn’t quite line up with the body’s binding. I brought it to the attention of Martin and asked that they remake my guitar or provide me with a refund. I didn’t feel it was acceptable for a $7500 brand new guitar to need a neck reset that I will now have to disclose if I ever sell it. Also I obviously didn’t find it acceptable that the guitar now had this cosmetic issue. Martin refused to fix the issues and refused to refund or remake my guitar. I don’t know if I’m being unreasonable but it still really irks me.
Baxter's suggested course of action is the only acceptable course of action for a shop. The fact that they damaged a guitar and then attempted to give it to the client without even disclosing the damage is red flag city! They're an authorized dealer which means that's on them and Martin to figure out, not the client, and they should have replaced his guitar with a new one ASAP as Baxter suggested and then dealt with the rest themselves. Them kinda low balling me would have been the last straw if I was this guy and I would have gone scorched earth on their asses! A french polished varnish wouldn't have this issue though... nobody else in the entirely of the woodworking industry uses Nitro on wood for good reason, and the cost of that poor decision should be placed squarely on the manufacturers shoulders and not the client.
OK, I don’t run a guitar business. I’ve bought many guitars in my 50 years but if I take it to somewhere and they acknowledge that they damage the guitar and it was new I would expect them to give me a full refund or replace it with a brand new one. The money we’re talking about with guitars nowadays, unacceptable.
Hope Martin and Sweetwater just replace the guitar. Perhaps sweetwater could sort out a setup on the new one for the customer as well so he doesnt face the same process again of finding someone trustworthy to do it etc?
If his wife hadn't said something, (I think) he would have been okay with a minor ding. His "problem" now is all about keeping HER happy, am I right or am I right fellas? The truth is he can't ever make her understand why a guy needs a $3500 guitar, and fact that it's gonna get dings on it soon enough anyway.
Do it yourself if.you can, most guitar tech work isn't that hard. I setup all of my guitars, better than a tech generally gets. L because I know what I am after. If you need a neck reset or more, find a professional luthier who knows what they are doing. That's not easy to do.
Another great video from my fave Bat Duo or should i say b@tsh1t crazyduo ??? 😂🤣😂🤣 I could listen to you two prattle on for hours over a few beers. Cheers from NZ 😎🎸🤘
First mistake: Taking your new D35 to GC for repairs.
Exactly
One day I walked into a GC and saw my dad’s vintage 355 sitting out on a bench in the middle of the sales floor with its guts all hanging out. Like anyone could just walk up and start plucking off components. Lol My dad was not happy. Lesson learned. The tech who was working on it is actually a great tech and a really good guy.
Yep...I got a story that you wouldn't believe....got a brand new Les Paul Classic out of it though lol....
That thought instantly went through probably 75% of the people watching. lol
I bought my Martin J12-40M in 1985 brand new from a mom & pop who's long gone now, and toured that thing all over the world. The Bridge has pulled up, the binding has come loose, I've chipped the front, worn out the nut, broken a tuner, ect. ect., but it's mine, and after 40 years I can't imagine not playing it. Every time I've taken it to a Martin repair shop expecting to pay, and every time Martin has covered it under warranty without me even asking. I don't know if that's not the norm, but I own 4 Martins now, and I'll be a Martin customer for life.
What I always hated were people that were unhappy with Work, that remained Silent to Vendor but broadcast their dissatisfaction without ever giving Vendor a Chance to make it right
Sweetwater does an inspection. If they missed unleveled frets on a high end guitar, my rep would have gotten me a new one in exchange immediately. They always go above and beyond when you have a good relationship with your rep. I would have never taken a new Martin guitar for any repairs. It is either perfect or I want another.
So few good repair dudes out there
Yeah that’s the issue. If you’re not in a major metropolitan area, you’re likely screwed. Had that issue with an amp tech. Could not find anyone to repair my vintage fender amp. Finally found a good local guy but if he ever retires i don’t know what I’ll do.
@@bluegryp Dude even major metro areas it's hard for Amps. I'm in the Miami area, there is one fender warrantee approved Amp tech. He is super old and lives way up in West Palm, waiting list was 6 weeks.
This person must be young and patient, as they’re trying to be kind. I’ve been married twice as long as Jonathan and would probably not able to hold back my anger. I would be tempted to talk to Martin let them know you’re buying a Taylor because your dream of journey buying a new Martin D35 is a freaking nightmare and this is BS (How does it get to 7 months for a saddle adjustment and fret job?). I don’t think it’s ever out of line for the customer to go around the shop to the manufacturer to make sure they’re getting what they need and want and deserve.
Martin wants you to be happy with your purchase, I suggest you help them help you be happy.
At the beginning, I would have asked for an exchange from the original seller, and at this point, I'd contact Martin and ask them to help sort it out since it was defective from the start.
Love these types of stories - especilly when the lesson is universal. When I was much (much) younger (OK it was the 80's/90's), I worked with a bank. They used a management consultant to help change the way the bank dealt with clients (cradle to grave). Much of the approach was based around a book (obviously more than that) titled "Moments of Truth" (Jan Carlson's telling of how Scandanavian Airlines was bought back from the brink). The basic premise was that staff were empowered to deal with/solve customer issues "on the spot" - without recrimination. The dividend was across the whole client-base. One good deed (even if it "cost") could have a huge multiplier effect. Take a single hit and reep the rewards. Putting the customer first sounds simple, not everyone does it but when they do...I'm glad that this guitar owner's problems were dealt with in the way described.
This is tough. Through a lot of disappointment and waiting in vain I eventually bit the bullet and tried to learn to do as much as possible myself. One part of this is training to look out for red flags and problems before buying something, and one part is not trusting repair people in general, its better to learn to at least set up your own instruments. There are some things I dont do such as refrets and finish work. Getting a super glued corian nut out of a clean Gibson etc. Other than that, no one touches 😂
Have never tried it on a guitar, but if you get a dent in furniture (real wood, not the IKEA stuff) you can soak a folded up paper towel in hot water, then press it onto the dent and leave it there for an hour. The dent will usually come out or be much less noticable.
I'd have contacted Sweetwater originally when the only problem seemed to be the high action. That would have made them aware early on that there was an issue and they could have rectified it themselves. The sad thing is that the owner may end up with a guitar that he'd set his heart on, but which has now lost its "magic" for him after all the messing about.
whoever did the damage should be responsible and just take care of it
Had a terrible terrible nut job done at Guitar Center…I bought an Fender American VII 61 strat and it had buzzing on a couple strings brought it in to Guitar Center to fix(worst idea ever) and they broke the nut during the setup.
They installed a crappy cheap nut on it (without telling me) and handed it to me in terrible shape 😫. It played so bad and I realized the cheap nut swap(in store thank god) and a the huge gash in the fretboard that had created from taking the old nut off .
I got a really nice strat 20 years ago that came with a fancy Floyd licensed fender trem. The one on my guitar wasn’t working 100% so I took it to my local shop that happened to be an authorized Fender repair shop. Fender sent them a replacement bridge for free so now I have a backup for parts it I need it, and it’s kinda rare.
I had a Fender acoustic I got from Musician’s Friend and almost 2 years later, the bridge gave and they had me bring it to GC under warranty. They couldn’t fix it and they no longer made the model at the time so Fender shipped me a brand new next step up. Great service all around.
I called your store and got the name a great repair guy who put on new loaded pickguard and did a really nice setup of a strat that my mom painted for me, treated it as if it were his own (cool guy to hang out and talk with in his shop as well)
I’ve seen a few ‘repairs’ from GC and of course I’m not speaking for all of them because there’s some out there with a few decent techs. With that being said, unless you know who’s back there doing the repairs just don’t lol…..
Find a reputable repair shop and if there aren’t any near you then ship it to one that is even if they’re in another state. Most repairs can be done yourself too if it’s something trivial like sanding back a saddle or even a nut slot that’s a tad bit too high with a few hand files.
I've been fortunate. Every issue I've had with guitars or equipment the seller allowed timely returns. Except one, and that was a Reverb online sale issue case. As for my repairs, they have all been, thankfully, functional. Maybe not the most elegant, but fully functional.
Another great video from my fave Bat Duo or should i say b@tsh1t crazyduo ??? 😂🤣😂🤣
I could listen to you two prattle on for hours over a few beers.
Cheers from NZ 😎🎸🤘
Mistakes and problems happen. Good on the shop for fessing up and offering to fix it. Now, they really had an opportunity to make a customer for life but they blew it. Should have offered to fix or replace. Especially if he had his eye on something specific. Now even if they come back with that offer it’s after a big deal was made.
My only local shop left (other than GC) left after the pandemic does reliable repairs but their staff is awful (one associate told me the Danelectro Pro I brought in for a setup was sold at gas stations). I wish I had the options your area seems to have!
Had a brand new martin 000-28 that needed a slight drop in action from the saddle. Before I knew what I was doing I took it to a tech at GC. They tossed the saddle on a belt sander and basically took the saddle so far down the strings were on the frets entirely, the guy then rips a piece of cardboard off a used pack of strings and jams it under the bridge (with some of the cardboard hanging out and visible by the way) then hands it back to me and says “good as new” that was the last time a gc tech touched anything I own
I’ve steamed out some pretty decent dents, and it’s an amazing technique for issues like this. So when they say they’ll “respray” it, I’ll bet they would just take a wet paper towel and an iron to that dent. Makes them disappear…better on bare wood, but works for all types of dents and finishes.
That's what I was thinking. But, if it actually needed a respray then what the hell happened to it? Resprays aren't cheap and they take a LOT of skill, so to me it seems like they would just be sending it back to the factory to begin with and they could have gone with several options from replacing the whole top to swapping for a new one and they can swap the top and polish the whole thing and sell it for new, B-stock, open box, etc.
The only time I have issues with repairs is when I do them..lol
Took my 1st guitar to Johnny for a string change at the local guitar shop, who called me a week later to report that my guitar was trashed and asked if I wanted it back. I went to get it and he had somehow broken the bridge. It was an Alvarez. I gave it to a kid.
Why would u not get Sweetwater to fix it originally. The mistake was going to GC
Everybody is different, but when I was told the frets were not right, I might have got a second tech to look at it, then asked Sweetwater to replace it, thank you this was an interesting story though sad as well
Good advice. Unfortunately I believe Casino is an exception rather than the norm at least in my experience dealing with guitar stores.
I love the philosophy of Casino Guitars!
The repair shop that caused the dent should have fessed up about it. At least they didn't accuse him of causing the damage but still. The shop that caused the damage should have offered him the difference between what he paid and what the current value would be without the dent. If he was done with this 'cursed' guitar by this point, they should have offered him the full used value (without the dent) against another Martin.
My local shop (a fine shop BTW) chipped off a small bit of the neck when putting a new nut on my Telecaster. Evidently the new tech (the old/great luthier they had retired) didn't make sure that lacquer was cut everywhere before popping the old nut out. Sigh. He glued the chip back on after installing the new nut. It works fine and looks OK, but seeing that glued in piece still irks me years later. The shop only charged me for the cost of the new nut (no labor). Sometimes stuff happens. They were nice enough about it. But I haven't brought them any repair work since as they also managed to screw up the wiring on a pickup swap I had them do on the same guitar (prior to the nut swap).
Johnathan, that’s an excellent shirt. Well done, sir.
P.S. Love Jonathan's T. It was funny when a few months ago he was wearing the same short sleeved Wrangler shirt that I was wearing when watching the video. Yay for Walmart.
Next time just by from Casino
Two great shops for set up on new guitars, for me, wildwood and wildcat. 55 point inspection at a store i know....not so much!
Had a 90's PRS McCarty 2 years ago got a ding in the corner, and a gash on the top.🤬
Was at a friends mom and pop store with a sub contractor for repairs and set up..
I now do all the set ups and neck adjustments myself....ill never trust my guitat with someone else ever again lol
So Fender has the Mustang? Where’s the Fender Dodge Challenger or the Fender Plymouth ‘Cuda ?
Cheers from NZ 😎🎸🤘
Hey guys, I love the channel, but was wondering if you might consider getting better mics? The lava often make your voices sound muffled and hard to understand. I feel your content deserves to be heard clearly, and no shade intended. Thanks for your consideration.
There’s some sweet water nightmare videos out there too! But only a fool would buy a guitar online to start with! And a fool and his money will soon part.
Man I hate Guitar Center employees for real. And they're technicians are ridiculous idiots. I have stories but take to long to tell. But I have multiple stories. My experience at Guitar Center is pretty standard. I go in.. Can't believe how many guitars they have.. spend 40 minutes trying to get help... End up leaving the store swearing to never go there again.
Sigh. Thank God for smaller stores that know what they're doing like you guys!
6:44 for a minute I thought he was going to start singing "Live Forever" by Oasis. "I said maybe....!!!!"
Deep Thoughts boys....
It doesn't cost anything to NOT be an a-hole.
What a cluster! Why wouldn't you send back to Sweetwater for setup?
Man, at that price no amount of mental anguish is acceptable. No, this is your guitar now not mine.
For what it's worth...my personal philosophy is to not mess with a new guitar for a good while. I want to allow the guitar to settle into its new environment. I thought the CEO 7 was a bit high when I picked it up from you guys, especially when compared to the 000-17 that was next to it. I am glad I did nothing as it is great two years later (I was just playing it while listening to you).
I dropped a strat once. The gig bag strap broke and the guitar went down, breaking the strap button. I fixed it myself but it wasn’t pretty.
I agree with just get him a new one and work out the old one later.
Me: I think I would like to work on guitars.
Me After Hearing This Story: Nope.
Not quite the same thing but I bought a custom shop martin vts om-42. I noticed right away the intonation was off and the guitar just sounded dead. I sent it in to martin to look at it and they determined it needed a neck rest. I got it back and the guitar sounds better but intonation is still slightly off and now the heel binding doesn’t quite line up with the body’s binding. I brought it to the attention of Martin and asked that they remake my guitar or provide me with a refund. I didn’t feel it was acceptable for a $7500 brand new guitar to need a neck reset that I will now have to disclose if I ever sell it. Also I obviously didn’t find it acceptable that the guitar now had this cosmetic issue. Martin refused to fix the issues and refused to refund or remake my guitar. I don’t know if I’m being unreasonable but it still really irks me.
It’s not the damage done per se, it’s what you do to repair the damage
We can rebuild it stronger faster
I had to take my baritine to two shops to get right...$$$
Right boot.
My dad said things went a little sideways when I was born
Poor guy 😢
Pretend you paid an extra $2k to have Tom Murphy relic it for you. Of course, I guess he probably doesn't do independent work anymore.
I say, keep it and turn it into a relic.
Baxter's suggested course of action is the only acceptable course of action for a shop. The fact that they damaged a guitar and then attempted to give it to the client without even disclosing the damage is red flag city! They're an authorized dealer which means that's on them and Martin to figure out, not the client, and they should have replaced his guitar with a new one ASAP as Baxter suggested and then dealt with the rest themselves. Them kinda low balling me would have been the last straw if I was this guy and I would have gone scorched earth on their asses!
A french polished varnish wouldn't have this issue though... nobody else in the entirely of the woodworking industry uses Nitro on wood for good reason, and the cost of that poor decision should be placed squarely on the manufacturers shoulders and not the client.
OK, I don’t run a guitar business. I’ve bought many guitars in my 50 years but if I take it to somewhere and they acknowledge that they damage the guitar and it was new I would expect them to give me a full refund or replace it with a brand new one. The money we’re talking about with guitars nowadays, unacceptable.
Not the puppy! She loved my mom.
For the free guitar - shouldn’t it be “six strings attached” instead of “no strings attached”
P.S. not the Johnny in this video. It was 35 years ago in TN
Hope Martin and Sweetwater just replace the guitar. Perhaps sweetwater could sort out a setup on the new one for the customer as well so he doesnt face the same process again of finding someone trustworthy to do it etc?
Sweetwater would have taken it back at the start. I know from experience. He created this whole situation which is unfortunate
"sometimes"
Sweetwater missed it and the damage was done during a warranty repair. They need to be kissing his ass.
If you get a guitar, that’s an acoustic and you don’t like the action on it. It’s usually not anything but neck angle. Send them back.
It’s as simple as having your kid in a china shop, if you break it you buy it,
13:53 So, you're giving away a guitar with no strings??? lol
The solution? Just buy a Taylor (I Would Never TM) from Casino! ❤
What is TM?
Give him a new D35. Then, if he wants to trade it in, it’s a separate issue. Fix the mistake first
Cfta
If his wife hadn't said something, (I think) he would have been okay with a minor ding. His "problem" now is all about keeping HER happy, am I right or am I right fellas? The truth is he can't ever make her understand why a guy needs a $3500 guitar, and fact that it's gonna get dings on it soon enough anyway.
Banter = bad
Staying on topic = good
Do it yourself if.you can, most guitar tech work isn't that hard. I setup all of my guitars, better than a tech generally gets. L because I know what I am after. If you need a neck reset or more, find a professional luthier who knows what they are doing. That's not easy to do.
Another great video from my fave Bat Duo or should i say b@tsh1t crazyduo ??? 😂🤣😂🤣
I could listen to you two prattle on for hours over a few beers.
Cheers from NZ 😎🎸🤘