Difficult Conversations - Business Analysis Live by the International Institute of Business Analysis

Do you need to have a difficult conversation with someone? In this episode of Business Analysis Live, Susan and Scott talk with Mindy Bohannon about this challenging topic. How do you know if you need to have a difficult conversation? What should you do before having a difficult conversation? How should you manage it and what should you do after a difficult conversation?
Join us for another engaging conversation on Business Analysis Live!
RESOURCES:
20% Rebate on Exam Promo www.iiba.org/business-analysi...
00:04:51 Difficult conversations require empathy.
00:09:14 Prepare and manage emotions in difficult conversations.
00:14:17 Prepare and communicate before difficult conversations.
00:17:49 Manage difficult conversations with empathy.
00:22:03 Document conversations for future reference.
00:30:43 Prepare for difficult conversations effectively.
00:38:02 Timing is crucial for difficult conversations.
00:39:23 Don't wait, have difficult conversations.
Business Analysis Live is hosted by:
- Susan Moore, Community Engagement Manager at IIBA
- Scott Bennett, Manager, Business Analysis at IIBA
We discuss business analysis topics and answer questions from our live audience. We have a backlog of upcoming topics and we’re happy to take suggestions. Add a comment to one of our videos to suggest a topic you would like us to cover in an upcoming Business Analysis Live!
The International Institute of Business Analysis (IIBA) is a non-profit professional association serving the field of business analysis. As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintain global standards for the ongoing development of the practice and certifications. Learn more at www.iiba.org/
#communication #conflict #conversation

[@cryptocollege2481]

A point to note about having difficult conversations is to understand the shared values of the organizations, culture and leadership orientation of the enterprise.

[@iiba]

Yes, that context is important. Good point!

[@tomchelle1]

In my experience nearly every conversation around added $ value (cost savings, additional revenue, etc) is a difficult conversation with business users. The temptation to exaggerate $ to get their projects approved or moved up the list of priorities is too great. I can count on one hand the number of times business users objectively measured $ value out of the gate on my projects…especially when working with them for the first time

[@anthonyhinkel]

sometimes i try not to cross my arms, but sometimes it is just natural and comfortable for me

[@hoanganhhuynh6476]

Hi, on the channel's Live tab, I can only find live videos since 1 month until now. I don't see other live videos from the past.

[@iiba]

You can find all the Business Analysis Live episodes on the Podcast tab. Here's a link for you www.youtube.com/@iiba/podcasts