@@j.ballsdeep420 Since some recent PAAK updates, I haven't had another issue where I couldn't use the feature. It has been very slow at times, but otherwise has been working
I tried this today. It didn’t help. Also after reinstalling the app it asked me to setup phone as a key again and at this point i gave up and i was like ok i will walk.
Do you have a backup passcode setup on the sync screen?. I have had this happen a few times, however I was able to unlock the driver door using the keypad on the door and then use the back up passcode on the sync screen to start the car.
I have the same problem and have had it since I purchased the car in February of 2021. 17 thousand miles later, phone as a key still doesn't work. Ford is aware of the problem and told me to use the key fob until it's fixed.
This just happened to me today! Exactly! When i called the ford dealership her reply was "you should always carry your FOB." I just didnt have the restraint to reply so I hung up and called someone to bring me mykey. Stop in the shop afterwqrd and the service guy was dumfounded. Get it Fixed Ford!!
thanks so much for responding to my comment with help :) My phone and the car were up to date with everything. I have no idea what happened...it just stopped working. 1. I deleted the car from my Fordpass app. 2. I had to take the Fordpass off of my phone and re-install it. 3. Do not add the phone to the radio with car play...that has to be the last thing done. 4. put the fordpass app back on the phone...Activate the car on the app. 5. Go through the whole process again as if its a new car. ........ Doing all that made it start working again. One thing that I did do was I purchased an after market USB cord that had a splitter on with so it gave me 5 usb connections. When I would turn on the car it would give me an error message saying USB device not accepted. But, it would work so I kept it on there. Perhaps that is what freaked out the app and the car?????? I went to the dealership today to see if there were any updates that I didtn know about and there is not. Boy oh Boy that is a bad thing when it breaks.
I would try and stay away from splitters. Does the car play or Android auto work? Generally, those like to connect via wireless and not a USB. Ironically, my Android auto quit and would not reconnect until the car was powered off, android auto disconnected, then the car back on, AA back on. What a pain!
@@upnorthmike6085 mine is appleplay. I had to remove ford pass from my phone and do a master reset on the car....then start fresh to get everything working again, that was 4 days ago and so far everything is working. But, I took the splitter out. I use Bluetooth for my apple play
Exact same thing happened to me. I was running errands all day with no fob then waiting in a drive thru lane when I get an alert saying no key detected. Not a big problem since the car was already running. Ran another errand and turned off the car. I was stranded at that point. I was still able to remotely start the car using the app but it wouldn't let me drive off with it since it did not detect a key. Also, the backup password I had set to start the car in the event my phone dies was gone too. Had to call Lift to come get me, take me to my house to get the fob, then back to the car. With all that said, while the symptoms of this video are accurate, it is a little misleading. When you have PAAK setup, the app shows an additional row of buttons underneath the unlock/start/lock buttons that are not present in this video. Also, at the 5:27 mark, it clearly says 'setup phone as a key' on the phone screen indicating this phone is not setup.
Car just did an update last night, now my PaaK stopped working. I can unlock and lock with the app, but starting... noooo. Lucky I have a bypass code setup!!!
Was testing this feature on my daily commute, and fortunately kept a spare key fob both at home and at the office. Phone as a key needs to be more reliable. It's worthless if it only works sometimes.
Mike, I've noticed PAAK appears as a chronic complaint on the Mach-E Forum. Models built later in the year seem more immune to it, others claim PAAK began working reliably after they received a system update. I have Sync4 in my 2021 F150 and have found the FordPass app to be unreliable in multiple ways...some of the time. So you and I appear to be members of a large club! Question for you: Does your Mach-E sample outside temperature and adjust range projections based in part on temp, even before you start driving? Good stuff! Thanks, again.
Great info Jack - I'm actually doing an update to this video now (this video here shot yesterday) stay tuned for an update. The mach-e does adjust range based on temp and also the battery state. I'm usually driving so I don't watch it in real time, but I do see range changes, most notably if the battery is very cold, or already warm.
I have a mach e mine doesnt even work; i took it to ford 3 times in a month and half span, it still doesn’t work I can’t even start my car, lock it , anything
The dealership told me that there is a big update that Ford shows as an upcoming update for the car....that would be completed at the dealership... but it did not have a release date...so he told me to wait until Ford contacts me. June 13, 2022
I'm surprised that there are still issues with phone as a key after all of this time. Isn't there a way to enter in a password in the console as a backup for starting the car? I thought I had heard that somewhere.
There is, however you have to have your phone AND the fob with you, and get this, there was a connectivity issue a few weeks ago when I tried to to do it! Since these issues, I now have that set.
It looks like your battery is 72% full, but you only have 113 miles of range. That means you only have about 160 miles of range at 100% charge. Is that correct? 160 mikes seems really low for a Mach e.
At that exact moment in time, with that exterior temperature and that battery temperature; yes. There are SO many variables at play with estimated range and it is very fluid. Using the departure schedule is key to maximizing range in very cold weather.
Works fine on my Lincoln and Ford cars. Push on the start icon on the phone and it started the car. Had to push on the brake and push on the drive gear indicator and away I went. You just start it as a remote start feature....Im confused here.
Yep, same problem. I have z fold 3 and phone as a key never works when I approach the car unless I have the phone out and ford pass app on the screen. Again don't want to sound as a Tesla guy but not a single issue with tesla in the past 2 month. Wife happy wuth Tesla but I am mad as always with GT. Hopefully another update will fix this. Always carry a key with you, unfortunately.
I had same issue today but my wife was at work and she is not a driver. I tried everything and didnt work. I had the car for over a year and never had issues. But after had to walk all the way home sick to get the key fob. i wont use this feature anymore.i even tried to start my car with the passcode but was saying error. Terrible experience.
If you're going to use the app (I still do) it isn't reliable. Make sure to set up a passcode so you can still start and use the car if it isn't responding
You said you were doing an update 2 months ago. Yet all I see here is the misleading lack of emergency start code. I am at the 2 month point of ownership and find PaaK to be 95% effective. My biggest frustration is getting the MME responding to PaaK when in deep sleep! Ford does need to do more improvements in the system, for sure.
What does misleading lack of emergency start code mean? Are you talking about the door code? Backup key code? Bottom line, if the PAAK is supposed to work, it should work. Should I have setup the door code...yes and I have after this.
Hello up north Mike I finally got the Bluetooth connectivity on in my Ford Mach E 2022. I took it to the dealer ship and my sales rep could not get it to work either so on the Ford pass app he called the helpline and what had to be done was in the car delete the FordPass app, reinstall it re-connect, and then follow the steps which took about 30 minutes to 45 minutes to get this fixed the new update for my 2022 allows me to make a password. Yes, my cell phone battery is dead. I do not have a fob with me that I can unlock the door using the password I have set up get into the car. Attempt to start it without a fob or my cell phone in it ask for that code or number that I created and it will start to either charge my cell phone up or to get me home to where my fob is at as of now the system seems to be working well I do like the Mach E so far. Thank you.
On another note, I did park my car at the airport for eight days and it did not lose any percent battery life however, my miles did drop 7 miles when I came to start it up after the eight days of the car sitting at the airport. Thank you.
I have to carry my fob with me. Once again, I can’t rely on phone as a key or Fords software is buggy. I wish they could be like tesla. There’s works every time perfect. It does to hundred percent more with the app. Ford please hire some good software engineers.
Do not leave your house without your key. For this exact reason. We have this for our F350 platinum work trucks and it is not reliable enough to trust completely. If you put 100% trust into it, it will leave you stranded at some point. Sometimes the system will be working correctly and it will still not seem to identify the phone. It's always hit and miss. The only company that seems to have this almost perfect is Tesla.
I'm curious as to why you only have 113 miles left with a 72% charge level. That would imply a 156 mile range at 100%. Why wouldn't it be 211 miles? I hope your PAAK is working better.
The winter range "guess-o-meter" is all over the place. The temp plays such a role on the estimated range, especially when it's really cold. When I was driving this in the fall, the range estimates were where they should be
Great question Clinton. I just got the backup code programmed now as well, since the first time I tried it couldn't connect with my phone and FOB to make it work.
Make sure your phone and app are up to date. Make sure the vehicle is up to date with the over the air updates as well. Some recent software changes seem to help, although it's still quite slow
I had to do a full reinstall as well, then the PAAK stopped working, so one more reboot and it has been fine 2-3 weeks. At least they know it's an issue and are supposedly working on a final patch or fix
I have owned an android and an iPhone with my Mach-e. Both don’t work with PAAK. My latest issue is that my phone will open every door except the driver door. I have to open a back door first then the driver door opens. Then I need to type in my password to start the car. All of these issues had gone away with an over the air update in January then got another over the air update last week and it broke everything.
Bonjour, moi aussi même problème depuis la mise à jour hier, avant marché bien démarrer, ouverture des portes même les icônes des vitres ouverts fermés et les ouvertures des coffre avant arrière.
Put the phone near/on the wireless charging mat "before you push the start button" (extremely important)...and it works every time for me
Great tip Scott, I don't believe I have ever put the phone all the way on the mat when starting, so I'll try that. Thanks
Out of curiosity, can you use the app to turn on the ac if you're a ways away?
@@upnorthmike6085 -- Can you update this?
@@j.ballsdeep420 Since some recent PAAK updates, I haven't had another issue where I couldn't use the feature. It has been very slow at times, but otherwise has been working
I tried this today. It didn’t help. Also after reinstalling the app it asked me to setup phone as a key again and at this point i gave up and i was like ok i will walk.
Do you have a backup passcode setup on the sync screen?. I have had this happen a few times, however I was able to unlock the driver door using the keypad on the door and then use the back up passcode on the sync screen to start the car.
Now I do! Ironically, there was a "connectivity" issue the first time I tried to setup the backup passcode!
That happened to me also. Glad I wasn’t too far from home. My husband had to bring me the fob.
I have the same problem and have had it since I purchased the car in February of 2021. 17 thousand miles later, phone as a key still doesn't work. Ford is aware of the problem and told me to use the key fob until it's fixed.
This just happened to me today! Exactly! When i called the ford dealership her reply was "you should always carry your FOB." I just didnt have the restraint to reply so I hung up and called someone to bring me mykey. Stop in the shop afterwqrd and the service guy was dumfounded. Get it Fixed Ford!!
Mine just did it again last week. I had to use my backup passcode.
thanks so much for responding to my comment with help :) My phone and the car were up to date with everything. I have no idea what happened...it just stopped working. 1. I deleted the car from my Fordpass app. 2. I had to take the Fordpass off of my phone and re-install it. 3. Do not add the phone to the radio with car play...that has to be the last thing done. 4. put the fordpass app back on the phone...Activate the car on the app. 5. Go through the whole process again as if its a new car. ........ Doing all that made it start working again. One thing that I did do was I purchased an after market USB cord that had a splitter on with so it gave me 5 usb connections. When I would turn on the car it would give me an error message saying USB device not accepted. But, it would work so I kept it on there. Perhaps that is what freaked out the app and the car?????? I went to the dealership today to see if there were any updates that I didtn know about and there is not. Boy oh Boy that is a bad thing when it breaks.
I would try and stay away from splitters. Does the car play or Android auto work? Generally, those like to connect via wireless and not a USB. Ironically, my Android auto quit and would not reconnect until the car was powered off, android auto disconnected, then the car back on, AA back on. What a pain!
@@upnorthmike6085 mine is appleplay. I had to remove ford pass from my phone and do a master reset on the car....then start fresh to get everything working again, that was 4 days ago and so far everything is working. But, I took the splitter out. I use Bluetooth for my apple play
Exact same thing happened to me. I was running errands all day with no fob then waiting in a drive thru lane when I get an alert saying no key detected. Not a big problem since the car was already running. Ran another errand and turned off the car. I was stranded at that point. I was still able to remotely start the car using the app but it wouldn't let me drive off with it since it did not detect a key. Also, the backup password I had set to start the car in the event my phone dies was gone too. Had to call Lift to come get me, take me to my house to get the fob, then back to the car. With all that said, while the symptoms of this video are accurate, it is a little misleading. When you have PAAK setup, the app shows an additional row of buttons underneath the unlock/start/lock buttons that are not present in this video. Also, at the 5:27 mark, it clearly says 'setup phone as a key' on the phone screen indicating this phone is not setup.
Still happening today .. I’m going through it now as we speak
Car just did an update last night, now my PaaK stopped working. I can unlock and lock with the app, but starting... noooo. Lucky I have a bypass code setup!!!
Was testing this feature on my daily commute, and fortunately kept a spare key fob both at home and at the office. Phone as a key needs to be more reliable. It's worthless if it only works sometimes.
Mike, I've noticed PAAK appears as a chronic complaint on the Mach-E Forum. Models built later in the year seem more immune to it, others claim PAAK began working reliably after they received a system update. I have Sync4 in my 2021 F150 and have found the FordPass app to be unreliable in multiple ways...some of the time. So you and I appear to be members of a large club! Question for you: Does your Mach-E sample outside temperature and adjust range projections based in part on temp, even before you start driving? Good stuff! Thanks, again.
Great info Jack - I'm actually doing an update to this video now (this video here shot yesterday) stay tuned for an update. The mach-e does adjust range based on temp and also the battery state. I'm usually driving so I don't watch it in real time, but I do see range changes, most notably if the battery is very cold, or already warm.
I have a mach e mine doesnt even work; i took it to ford 3 times in a month and half span, it still doesn’t work
I can’t even start my car, lock it , anything
The dealership told me that there is a big update that Ford shows as an upcoming update for the car....that would be completed at the dealership... but it did not have a release date...so he told me to wait until Ford contacts me. June 13, 2022
Interesting. I'll be staying tuned for this as well
Try to put a phone on the charger pad and see if it detects it...worked for me
I'll try that next. Wrapping up an update to this video as well, should have it ready tomorrow!
yes put the phone near/on the wireless charging mat "before you push the start button" (extremely important)...and it works every time for me
Totally frustrating. You would think Ford would have addressed this issue and had the App Developer fix this matter.
I'm surprised that there are still issues with phone as a key after all of this time. Isn't there a way to enter in a password in the console as a backup for starting the car? I thought I had heard that somewhere.
There is, however you have to have your phone AND the fob with you, and get this, there was a connectivity issue a few weeks ago when I tried to to do it! Since these issues, I now have that set.
It looks like your battery is 72% full, but you only have 113 miles of range. That means you only have about 160 miles of range at 100% charge. Is that correct? 160 mikes seems really low for a Mach e.
At that exact moment in time, with that exterior temperature and that battery temperature; yes. There are SO many variables at play with estimated range and it is very fluid. Using the departure schedule is key to maximizing range in very cold weather.
what does that have to do withstarting the car?
There is now a workaround for this issue. You need to setup a passcode. Ford has a video on this.
5:48 where do I find the “work around” for this issue?
Works fine on my Lincoln and Ford cars. Push on the start icon on the phone and it started the car. Had to push on the brake and push on the drive gear indicator and away I went. You just start it as a remote start feature....Im confused here.
It's a known issue with several year models of the Mach E. They are supposed to have a fix out for it but many of us have issue still
The chip is in the key not the phone app. Otherwise anyone can accesthe car.the phone is extension cord for chip key ..
The chip in the key always works. The "chip" in the phone app is terrible.
Yep, same problem. I have z fold 3 and phone as a key never works when I approach the car unless I have the phone out and ford pass app on the screen.
Again don't want to sound as a Tesla guy but not a single issue with tesla in the past 2 month. Wife happy wuth Tesla but I am mad as always with GT. Hopefully another update will fix this. Always carry a key with you, unfortunately.
I had same issue today but my wife was at work and she is not a driver. I tried everything and didnt work. I had the car for over a year and never had issues. But after had to walk all the way home sick to get the key fob. i wont use this feature anymore.i even tried to start my car with the passcode but was saying error. Terrible experience.
Same issue. Just bought a used 2022 Mach e and had the exact same issue. Left stranded. Had to have the key brought to me.
If you're going to use the app (I still do) it isn't reliable. Make sure to set up a passcode so you can still start and use the car if it isn't responding
You said you were doing an update 2 months ago. Yet all I see here is the misleading lack of emergency start code.
I am at the 2 month point of ownership and find PaaK to be 95% effective. My biggest frustration is getting the MME responding to PaaK when in deep sleep! Ford does need to do more improvements in the system, for sure.
What does misleading lack of emergency start code mean? Are you talking about the door code? Backup key code? Bottom line, if the PAAK is supposed to work, it should work.
Should I have setup the door code...yes and I have after this.
Hi up north Mike. I am having same problem. Dealer tomorrow
Let us know what they say. I had to delete the app, reinstall and re-setup PAAK features. It's working better, but still clunky with connectivity
Hello up north Mike I finally got the Bluetooth connectivity on in my Ford Mach E 2022. I took it to the dealer ship and my sales rep could not get it to work either so on the Ford pass app he called the helpline and what had to be done was in the car delete the FordPass app, reinstall it re-connect, and then follow the steps which took about 30 minutes to 45 minutes to get this fixed the new update for my 2022 allows me to make a password. Yes, my cell phone battery is dead. I do not have a fob with me that I can unlock the door using the password I have set up get into the car. Attempt to start it without a fob or my cell phone in it ask for that code or number that I created and it will start to either charge my cell phone up or to get me home to where my fob is at as of now the system seems to be working well I do like the Mach E so far. Thank you.
On another note, I did park my car at the airport for eight days and it did not lose any percent battery life however, my miles did drop 7 miles when I came to start it up after the eight days of the car sitting at the airport. Thank you.
I have to carry my fob with me. Once again, I can’t rely on phone as a key or Fords software is buggy. I wish they could be like tesla. There’s works every time perfect. It does to hundred percent more with the app.
Ford please hire some good software engineers.
Do not leave your house without your key. For this exact reason. We have this for our F350 platinum work trucks and it is not reliable enough to trust completely. If you put 100% trust into it, it will leave you stranded at some point. Sometimes the system will be working correctly and it will still not seem to identify the phone. It's always hit and miss. The only company that seems to have this almost perfect is Tesla.
I'm curious as to why you only have 113 miles left with a 72% charge level. That would imply a 156 mile range at 100%. Why wouldn't it be 211 miles? I hope your PAAK is working better.
The winter range "guess-o-meter" is all over the place. The temp plays such a role on the estimated range, especially when it's really cold. When I was driving this in the fall, the range estimates were where they should be
so did no ome have any way to fix it? i tried calling ford and after holding for a long time it said call back later UGGGGG
Phone on the holder charger !?
I'm not sure I understand your question?
I oft wonder why it works for some, like me, and not for others? Though, I do have the back up start code programmed just in case my phone dies
Great question Clinton. I just got the backup code programmed now as well, since the first time I tried it couldn't connect with my phone and FOB to make it work.
Just set the door key pad code and memorize it or write it in your wallet, as a back up.
well crap! today is my 5th day owning my used (7k) miles 2021 mach e and this has happened! help!! did I just make a very expensive stupid purchase?
Make sure your phone and app are up to date. Make sure the vehicle is up to date with the over the air updates as well. Some recent software changes seem to help, although it's still quite slow
android thing here. worked 1st time then not. removed phone reinstalled. now it's been working flawless 6 weeks..not trusting this though
I had to do a full reinstall as well, then the PAAK stopped working, so one more reboot and it has been fine 2-3 weeks. At least they know it's an issue and are supposedly working on a final patch or fix
I have same issues it’s useless
I have a same issue 😢
Mine is better now, but it still gets hung up from time to time. It can be quite frustrating!
If you didn’t uninstall app . Try that
Did that, it's better, but still has failures. I don't know if it's the PAAK software of the software in the vehicle at this point
I hit the like button because I feel bad you bought a ford
Get an iPhone 😝
I used to have one...until they were the first to not only get rid of the headphone jack, but then make a proprietary charging jack. Bleh
i have an iphone and it is happening to me after 5 days owning the used 2021 mach e i am so upset
I have owned an android and an iPhone with my Mach-e. Both don’t work with PAAK. My latest issue is that my phone will open every door except the driver door. I have to open a back door first then the driver door opens. Then I need to type in my password to start the car. All of these issues had gone away with an over the air update in January then got another over the air update last week and it broke everything.
Talk too much, just get to the point.
Feel free to use the fast forward button. ;)
Good thing I have a Tesla Model 3
Right Thats solves the problem!!
Bonjour, moi aussi même problème depuis la mise à jour hier, avant marché bien démarrer, ouverture des portes même les icônes des vitres ouverts fermés et les ouvertures des coffre avant arrière.