Great video. I am a 62 y/0 woman, handy. Had no problems exchanging this screen following the video instructions. I recommend patience because of too many screws to remove and keep up with. I lost two but my husband had extra miscellaneous screws, we were able to find what we needed it . Thank you for the video !!!
You lost me when you said your "husband" but I guess all men not handy. Glad you were able to fix it. Now I have a friend and hers need this replaced that's why I'm here....😳😳
WOW - Had no idea it was this complicated. You made it look like I could actually do this! Very detailed/well-explained video. Thank you SO much. I'm going to give it a try.
yeah, after your video is now my turn. do u have maybe a link where to order it or did u just orderd direct at cadillac (GM) . thnx for the clip i hope dont loose any bolt
Just changed the cracked spider Webbed screen on my 2016 Cadillac Que stereo. I paid $35 or so on Amazon for the new screen that works perfect. Saved myself at least $200, This video was perfect and helped me so much! I had problems with the (7mm) screws under the top vent, my hands are big and just a little hard to get out. Thank you for this video!
This has SAVED me. I was in the process of getting a whole new system because I was ignorant on if the screen could even be replaced or if I needed a whole new unit. They wanted $1,700 total including "labor" for the replacement but didn't even attempt to tell me that it was just a fricken' screen. After spending only $103 and about an hour of tinkering, it was fixed. My Cadillac is my girl; she is the same model you have but white! Thank you so much.
I got mine off Amazon. Kit came with tools to remove the trim package. It was much easier than I expected. Don’t remember the supplier but I will update once I find it.
What kind of screws were being removed? Was it the star shape, hexagon, or the regular screw driver shape? I’m trying to make sure I have everything I need before I start. Thank you!
Just wanted to say Thanks man. I used this video to replace the Cue display on my Dad’s 2014 CTS. Went smooth and quick thank to this detailed, instructional video. I appreciate it bro.
Thank you so much for this tutorial. This saved me a lot of time, money and the frustration of having to figure it out myself. This made the job a lot easier than expected.
This is the best video I've watched showing step by step on an easier way to remove you CUE unit without having to take the whole front trim and counsel trim etc.all I needed was to remove my CUE because we wrecked the car and someone else needed it 😁😄
I have a 2015 CTS4. There was one part of the instructions which weren't applicable/correct due to the model year change, but overall they allowed me to do the job pretty easily. Really helpful video. I found that the connector for the screen was a bit tricky. To disconnect, you have to rotate a sort of bar which clamps the ribbon cable to the connector body. Not obvious at first and the video was not crystal clear on what to do. To re-attach, it was fussy to align the ribbon cable to the connector body and clamp it. Not I.Ned's issue, of course, just microelectronics..... Be sure to have the ribbon inserted all the way in and perfectly square. When I failed to do that, the screen didn't function at all. As soon as I got it correctly inserted, everything worked perfectly.
My screen got damage while at the repair shop for an radiator replacement. Where as they had the car for 5 days. I live California and it was 100 degree weather all that week. Not sure what happen or how but when i pick the car up i notice web like scratches all over the display on the inner side. I ask them to fix it, they denied responsibility but after contacting upper management they are investigating. This video will save me much money if i have to go this route and do it myself. Amazing walk through and big thankyou for the video ! I see why Cadillac perfer you just replace the whole thing instead of going through these extra steps when its plug and play. It so easy to make a mistake when exposing the keyboard or having to move wires around. Although its cheaper for just the screen, you would have to be extra careful. But me being the owner. Its worth a try. If you want the job done right sometimes you have to do it yourself.
great videos man, I just bought my 2014 CTS like 4 months ago. I recently did the cue screen, using your video I'm going to change the oil on the transfer case, but I also want to change my transmission fluid because I simply don't know when it was last changed. Bro pleaseeeee do a video on changing transmission fluid lol, I really want to do it on my CTS but have no clue how to.
Alexander Ocampo I’m glad my video with CUE screen helped you, but , unfortunately, I already changed my transmission fluid recently and I didn’t recorded it( .
@@I._NED ahh man that sucks because their aren't any videos on the 3rd gen cts transmission fluid change. If it's not too difficult I can prob figure it out.
@@I._NED What's up bro, I never got around to changing my transmission fluid but now I have time. I have the equipment, like the pump and I found the filler plug near the top of the transmission to put the liquid in, just curious, did you drop the pan and change the filter and change all of the oil? or did you only replace some of the oil. I actually want to replace as much transmission fluid as I can but I don't know how. I've seen some videos on youtube where they drain the fluid through the drain plug ad replace the same amount and then turn on the car and go through the gears and then drain again and refill again and do that many times. I am kind of confused but hope you can give me any advice on what I should do. thanks bro
Just curious if that replacement screen is still holding up. Obviously, that also depends if you still have this car. The reason I ask is that I've heard that some of the lower priced replacement screens don't last very long.
Cadillac dealership quoted me 1700$ to replace a cue screen that had webbing fully functional and working but not great appearance did the job my self for 30$ plus tax
The best way to fix a Cadillac, is to remove the Radiator Cap, and drive another Vehicle in to install it on. I would really like to meet the Engineers and Stylists that design these Cars, and introduce their Heads to a Corner of a Table, repeatedly. It would be nice if the Touch Screen could be replaced by a panel of Knobs/Switches, and a Display Panel, which make it much easier and safer to adjust.
@pjimmbojimmbo: IKR??? Who in the hell designs a touch screen system in a freaking car and doesn't give you a redundant control system if the screen goes out. And it's GM so you know the son-of-a-biscuit screen is going to fail. Whomever designed this CUE system needs a foot up the bee-hind. Unbelievable.
My screen cracked from my 2018 Cadillac CTS looks identical to yours…had a question from where did you order the screen?…Cause dealership just sells the whole radio and that’s like $1200
Is there any other type of screen you can buy for Caddilac Escalade 2015 model ? This is the second time my CUE screen fucks up and don’t want to spend any more money into it .rather buy and android screen if possible? Anyone can advise ? Thanks
Fernando, I just saw your comment. I hope you have been able to fix this already, but if not, here are a couple of things to try. I saw in other videos on the subject that it is possible to install the ribbon upside down. Make sure that the wires in the ribbon are facing down and the little tab on the actual ribbon is towards you when installed. Also, make sure that the ribbon is fully "seated" in the connector before pushing down on the locking tab. The other possibility is that you could have the wrong screen entirely. There are two versions of the CUE system. Those built between 2013-17 and those built after August 2017. The first system's serial number starts with a 2; the second with an 8. The screens for the two systems are not interchangeable. Hope this helps and Good Luck!!
Hi, I have CTS 2014, I bought 2 screens already. The first is on amazon for $32 and the second on ebay for $26. None of them work. I already did a hard reset of CUE and nothing works. I think it's Chinese crap. put the old screen back. He is still working.
I am thinking I will. If the dealership repair they are instructed to replace the whole thing. Which cost $1500. If its just your screen that is cracking, this video could help, the screen cost like $150 and from there you install it yourself, save tons of money.
@@I._NED thats awesome, i have an Amazon account and will double check if upper management decide to not fix mine. But i heard in my case i could have my insurance fix it and then contact the body shop insurance for reimbursement which all body/auto repair shops must carry insurance.
@@I._NED Hi, nice video. There is a lot of foam and dust debris inside the screen in your video- this is because you are using the cheap $30 screens. If you want to upgrade it and get a higher quality version check cuescreens.com
Great video. I am a 62 y/0 woman, handy. Had no problems exchanging this screen following the video instructions. I recommend patience because of too many screws to remove and keep up with. I lost two but my husband had extra miscellaneous screws, we were able to find what we needed it . Thank you for the video !!!
You lost me when you said your "husband" but I guess all men not handy. Glad you were able to fix it. Now I have a friend and hers need this replaced that's why I'm here....😳😳
You are brave…
You possibly been cat woman in your 20s, for been able to do this
I am not so brave, but at least I know what happened with the touch screen! 😅
WOW - Had no idea it was this complicated. You made it look like I could actually do this! Very detailed/well-explained video. Thank you SO much. I'm going to give it a try.
yeah, after your video is now my turn. do u have maybe a link where to order it or did u just orderd direct at cadillac (GM) . thnx for the clip i hope dont loose any bolt
Just changed the cracked spider Webbed screen on my 2016 Cadillac Que stereo. I paid $35 or so on Amazon for the new screen that works perfect. Saved myself at least $200, This video was perfect and helped me so much! I had problems with the (7mm) screws under the top vent, my hands are big and just a little hard to get out. Thank you for this video!
Worked perfect.150 from Amazon. Can’t believe I almost spent 1500 to replace at the dealer. Lots of screws, so take your time.
Paid 38.98 on eBay for mine
That is what worries me is all the screws
This has SAVED me. I was in the process of getting a whole new system because I was ignorant on if the screen could even be replaced or if I needed a whole new unit. They wanted $1,700 total including "labor" for the replacement but didn't even attempt to tell me that it was just a fricken' screen. After spending only $103 and about an hour of tinkering, it was fixed. My Cadillac is my girl; she is the same model you have but white! Thank you so much.
like the white girls eh...lol
Great video. Cadillac dealership quoted me $750 and I did it myself for $52
Where did you purchase the screen from?
I got mine off Amazon. Kit came with tools to remove the trim package. It was much easier than I expected. Don’t remember the supplier but I will update once I find it.
Ransoto was the supplier through Amazon.
What kind of screws were being removed? Was it the star shape, hexagon, or the regular screw driver shape? I’m trying to make sure I have everything I need before I start.
Thank you!
@@victorzepeda1067 They were regular as I recall. I have been working on a lot of other projects but I do believe they were regular
Just wanted to say Thanks man. I used this video to replace the Cue display on my Dad’s 2014 CTS. Went smooth and quick thank to this detailed, instructional video. I appreciate it bro.
Is this the same instructions for a 2014 xts?
@@trudyanderson4328I have a ATS
...you're genious, you remembered how to put it back altogether...i subscribed...
Thank you so much for this tutorial. This saved me a lot of time, money and the frustration of having to figure it out myself. This made the job a lot easier than expected.
I’m glad it helped you!
How does he know?! I was lost after the first 6 screws, lol. He's the man!
This is the best video I've watched showing step by step on an easier way to remove you CUE unit without having to take the whole front trim and counsel trim etc.all I needed was to remove my CUE because we wrecked the car and someone else needed it 😁😄
Heck yes!!! My replacement screen arrived yesterday and I’m about to get right to mine here shortly!! This video is great saved me almost 1800
how’d it go?
Just wanted to say thank you! Video was spot on and was able to get it done start to finish in about an hour and a half! :)
Is there anyway I can find a guy to do this ?
You are great. Could not do this without you. Now ordering my screen sensor...
This is legit !! Thank you very much !! Mine has been changing my music and freezing all the time and juggling back and forth !
Cheers !
Just an outstanding video. Did the job yesterday’ and saved me $1700 over the dealer
Thanks man! I'm gonna tackle this tomorrow. Know you've saved me $1,600usd
I have a 2015 CTS4. There was one part of the instructions which weren't applicable/correct due to the model year change, but overall they allowed me to do the job pretty easily. Really helpful video. I found that the connector for the screen was a bit tricky. To disconnect, you have to rotate a sort of bar which clamps the ribbon cable to the connector body. Not obvious at first and the video was not crystal clear on what to do. To re-attach, it was fussy to align the ribbon cable to the connector body and clamp it. Not I.Ned's issue, of course, just microelectronics..... Be sure to have the ribbon inserted all the way in and perfectly square. When I failed to do that, the screen didn't function at all. As soon as I got it correctly inserted, everything worked perfectly.
Well made video, Thanks!!!! for some reasons i ended up with few more screws when I put it back together haha
My screen got damage while at the repair shop for an radiator replacement. Where as they had the car for 5 days. I live California and it was 100 degree weather all that week. Not sure what happen or how but when i pick the car up i notice web like scratches all over the display on the inner side. I ask them to fix it, they denied responsibility but after contacting upper management they are investigating. This video will save me much money if i have to go this route and do it myself.
Amazing walk through and big thankyou for the video ! I see why Cadillac perfer you just replace the whole thing instead of going through these extra steps when its plug and play. It so easy to make a mistake when exposing the keyboard or having to move wires around. Although its cheaper for just the screen, you would have to be extra careful. But me being the owner. Its worth a try.
If you want the job done right sometimes you have to do it yourself.
Sorry about your experience with that shop, it’s honestly much easier to do then it seems like, so good luck!
It had nothing to do with the shop but everything to do with the heat.
I succeeded to replace. Thank you very much for your kindly tutorial!! From Japan.
awesome video. I need to replace the screen on my 2014 CTS. Your video will definitely help me.
I did it thanks It looked complicated but got through it
Thank you so much for sharing this. it made my CUE fix so much easier :)
Thanks buddy for the info....very helpful ...it took me an hour and half to replace the touch screen....it works perfect....
I followed your directions and installed it me and my friend
Thank you very much? It was such a helpful video! Took me 1 hr to fix it 😃
great videos man, I just bought my 2014 CTS like 4 months ago. I recently did the cue screen, using your video I'm going to change the oil on the transfer case, but I also want to change my transmission fluid because I simply don't know when it was last changed. Bro pleaseeeee do a video on changing transmission fluid lol, I really want to do it on my CTS but have no clue how to.
Alexander Ocampo I’m glad my video with CUE screen helped you, but , unfortunately, I already changed my transmission fluid recently and I didn’t recorded it( .
@@I._NED ahh man that sucks because their aren't any videos on the 3rd gen cts transmission fluid change. If it's not too difficult I can prob figure it out.
@@I._NED What's up bro, I never got around to changing my transmission fluid but now I have time. I have the equipment, like the pump and I found the filler plug near the top of the transmission to put the liquid in, just curious, did you drop the pan and change the filter and change all of the oil? or did you only replace some of the oil. I actually want to replace as much transmission fluid as I can but I don't know how. I've seen some videos on youtube where they drain the fluid through the drain plug ad replace the same amount and then turn on the car and go through the gears and then drain again and refill again and do that many times. I am kind of confused but hope you can give me any advice on what I should do. thanks bro
Thanks for the video very useful took about 1.5 hrs.❤
Most helpful vid I’ve seen. Was better than the manufacturer video. Thanks bro!
1st time? Great job 🎉 good video
Just did our 2013 XTS. Worked great...3 to4 hours. Thanks.
Where did you get the screen. How much and how as the quality? I have same model and same issue.
I think we got it on Amazon. It is great. It was around $100. @@moenar007
Great tutorial I was able to fix mines and now it’s working again. Appreciate the video.
Hey thank you bro por este video acabo de reemplazar mi touch screen de mi Cadillac cts 2014 🎉I’m happy
Your videos are a godsend. Thank you!
@Kalel Kohen UA-cam please do something about these bots.
Thanks for making this! The part just came in today
You want to let the heat run for a bit to heat up the clips especially if its cold those clips are plastic nd break very easy
Extremely well done video, helped me a lot. Thanks.
Bumping that Memphis jam in the back ground 👍
Do you know what song he was playing?
Just curious if that replacement screen is still holding up. Obviously, that also depends if you still have this car. The reason I ask is that I've heard that some of the lower priced replacement screens don't last very long.
I does this job for $250 part and labor. I live in Springdale Arkansas
Thanks for this video, It made the job easy!
List of tools you used?
Was good taking off and replacing touch screen, but would have nice if you slowed down putting it back together.
Dude.. weird that my 2 cars are a 2014 cts and 2004 350z conv. Just looked at your page and guess what 2 cars I seen? Crazy
Excellent Video.
Thank you sir
This is a great video !! Good job 👍
Thanks!
So I was looking up the screen and all i’ve found is the whole thing not just the screen would it be the same just changing the whole thing out
Very informative thank you
Thank you!
Cadillac dealership quoted me 1700$ to replace a cue screen that had webbing fully functional and working but not great appearance did the job my self for 30$ plus tax
Great Video!!
Cadillac makes it so hard to replace anything in their vehicles
Nice move Igor!
Excelent
Have a caddy as well. Got same issue with it.
Hello are you in Atlanta GA.
Thank you Sir ⭐⭐⭐⭐⭐
Thanks!!
2:07 is there two connector for headlight sensors ? I can quite understand what you said next ???
There is one connector for headlight sensor and one more connector for heads up display
Hell yes bro! Could you do a rear teardown? I got crazy rattle and wanna dynamat my rear and trunk and maybe replace the bose sub
The best way to fix a Cadillac, is to remove the Radiator Cap, and drive another Vehicle in to install it on.
I would really like to meet the Engineers and Stylists that design these Cars, and introduce their Heads to a Corner of a Table, repeatedly.
It would be nice if the Touch Screen could be replaced by a panel of Knobs/Switches, and a Display Panel, which make it much easier and safer to adjust.
@pjimmbojimmbo: IKR??? Who in the hell designs a touch screen system in a freaking car and doesn't give you a redundant control system if the screen goes out. And it's GM so you know the son-of-a-biscuit screen is going to fail. Whomever designed this CUE system needs a foot up the bee-hind. Unbelievable.
Ned where can I order the CUE screen from?
How do you pull the tabs in the back
Nice job 👍🏻 thanks
Is there any place in New York and I can go to that place ,I can’t do it my self
Do you know anyone in Portland, Oregon to replace 2016 Cadillac CTS screen. I already bought the screen and I need to hire omeone to replace it. Kevin
Did you find anyone ?
Excuse me, can you send me the link where you bought it.. if you got the screen good, thank you friend
Great video.
My screen cracked from my 2018 Cadillac CTS looks identical to yours…had a question from where did you order the screen?…Cause dealership just sells the whole radio and that’s like $1200
I got mine from Amazon
Is there any other type of screen you can buy for Caddilac Escalade 2015 model ? This is the second time my CUE screen fucks up and don’t want to spend any more money into it .rather buy and android screen if possible? Anyone can advise ? Thanks
I swapped my old screen with the new and now it doesn’t sense my fingers to use nav , radio, etc. What could I have done wrong ?
Fernando, I just saw your comment. I hope you have been able to fix this already, but if not, here are a couple of things to try. I saw in other videos on the subject that it is possible to install the ribbon upside down. Make sure that the wires in the ribbon are facing down and the little tab on the actual ribbon is towards you when installed. Also, make sure that the ribbon is fully "seated" in the connector before pushing down on the locking tab. The other possibility is that you could have the wrong screen entirely. There are two versions of the CUE system. Those built between 2013-17 and those built after August 2017. The first system's serial number starts with a 2; the second with an 8. The screens for the two systems are not interchangeable. Hope this helps and Good Luck!!
Hi,
I have CTS 2014, I bought 2 screens already. The first is on amazon for $32 and the second on ebay for $26. None of them work. I already did a hard reset of CUE and nothing works. I think it's Chinese crap.
put the old screen back. He is still working.
This beat had no business hittin so hard
Did it myself 30buks!
Holy crap they REALLY didnt want to make this easy for everyday people to replace. Modern cars are baffling.
Hope that's not an OEM screen..You'll be doing this again if it is...
No, it’s not)
Why what's wrong with buying the OEM?
I replaced mine over the weekend I got it from eBay for 30 dollars it really wasn't that hard it looks worse then it is
any normal car owner would have to be crazy to attempt this.....No Way !
I am thinking I will. If the dealership repair they are instructed to replace the whole thing. Which cost $1500. If its just your screen that is cracking, this video could help, the screen cost like $150 and from there you install it yourself, save tons of money.
blessethishe I got this screen for about $30 on amazon)
@@I._NED thats awesome, i have an Amazon account and will double check if upper management decide to not fix mine. But i heard in my case i could have my insurance fix it and then contact the body shop insurance for reimbursement which all body/auto repair shops must carry insurance.
@@I._NED Hi, nice video. There is a lot of foam and dust debris inside the screen in your video- this is because you are using the cheap $30 screens. If you want to upgrade it and get a higher quality version check cuescreens.com
How can I replace my 2007 system?
Cadillac XTS 2015 ?
Dude where is the link to the screen parts?! 🤔
Where do you buy it
How much for that rustic armoire?
What size socket?
7MM
I just replaced mine on my xts
Just order my screen replacement was it the same process as this video shows I have xts also thanks
@@g.aslifestyle where should I order mine from?
I ordered mind on eBay
@@TheInnerGenius I watched the online videos and think it was either directly from cadillac cue screens or Amazon can't remember now
Did you use this tutorial? I'm trying to see if it's the same process for both the CTS and XTS.
Where did you get the replacement from?
I got mine from Amazon
@@I._NED oh nice, do you still have the link?
@@JO_Refinishing MOTOKU Touch Screen Display Replacement for Cadillac ATS CTS SRX XTS CUE 2013 2014 2015 2016 2017 www.amazon.com/dp/B07GZN6VQZ/ref=cm_sw_r_cp_api_i_00MMXEJRVS1980BMFCY0?_encoding=UTF8&psc=1
I replaced mine. Touchscreen still frozen. Dang!
The plugs man..... they are not that easy
Lol
Anwar Anfield I agree.
I removed my windshield and it went a whole lot smoother.
Where are you located m
Is there anyone can do it for me in New York
changed the screen and plugged it in and didn’t work
This is not simple
You skipped the wired connection
Who lives in Northern VA? come do mine please.
1:50
All of that just for the screen
Solamente me gaste 27 dólares 👍
🧐