EVERYTHING WENT WRONG TODAY
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- Опубліковано 9 лют 2025
- Day in the life of a plumber. In todays video I have the job of connecting up a new kitchen sink and install some new designer vertical radiators. This was a day where everything went wrong from parts missing, faulty products and by the end of the day, I felt like giving up! This just goes to show that not everything is plain sailing in this trade.
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#apprentice #plumber #plumbing #dayinthelife #home #howto #uk plumber #heating #pipework #plumbing tools #leaks #watersigns
Honest video Tom. I've been down that road many times with materials. Now days I get the customers to buy what they want directly, and any issues they can deal with it. Best decision I ever made 👍
Thanks for the support as always Pb, there is something to be said for getting customers to supply stuff
Exactly what I used to do when I was working for myself
More often than not they’d turn a blind eye to less serious and less obvious defects when they’d sourced the products themselves because they didn’t want to waste their time getting things replaced
But they were less forgiving where I’d supplied the goods and anything that was less than perfect had to be changed immediately
Carried the radiator in wrong 😂.That’s a new one for me.Great true content.I feel your pain Tom.Keep the videos coming mate
Thanks for the support as always Kevin
You can carry plasterboard wrong and damage it but radiators ! Must be rads made out of gypsum 😅
Well done, things always seem to be fighting you Tom but you always come out on top.
Thanks for the support as always Charles, we always get there in the end
Last time i fitted those radiators they sat on feet so i never had this issue of it sliding down but the problem with designer radiators in general is that they do require more time to fit, they have specific bracket points so if the wall is out which most walls are then it throws the rad out or puts stress on the brackets, basically if your customer is looking for an immaculate look then you better be telling them that their whole property should be perfect first or be prepared to compromise..
Btw its always handy to have a little stock of extra long basket waste bolts you can get them separately in places.
The short sink waste kit i would chuck in the bin and fit 2 separate p traps.. looks neater and takes up less room
Thanks for the support mate, these brackets were rubbish, I think they should have been supplied with feet. I need to pick up some longer bolts, I also agree two p traps do look better than these bowl and a half kits
hi tom had a job with something similiar last year the lesson here is never let the customer buy or order the materials as they are not on a price or hourly rate looks good in the suppliers show room no pipework ( ect) a job that should have taken best part of a day took 3& half weeks from suppliers to finish! keep up the good work and the vids ... oh and dump the suppliers . from the other comments i've read
Thanks for the support as always Derek
You have some serious patience working as well as making good videos so happy new year & thank you.
Thanks for the support mate, Happy new year
Great, homest and true content as always. Definitely damage in the supply chain. The merchant should help sort that out. Keep it going fella!
Thanks for the support as always Richard
Carried it in wrong?! I've heard of some excuses before, but that one is taking the piss
It was a new one on me, I'm obviously a heavy handed plumber, thanks for watching as always mate
Yeah if you throw it over your shoulder on its flat side gravity will take hold and warp it 😅
I feel your pain Tom. As a kitchen fitter in a previous life, first thing I did with a Howdens kitchen was chuck the waste kit in the bin and go buy my own, even when they fit in my experience they often leak. You’re right though, when you’re spending that much cash it shouldn’t be that way. On the Belfast sink, I opted to change the flexi tails to longer ones to fix the access issue.
Thanks for the support Darren, some of the waste kits aren't very good
Ive had this curved column radiator before and it did straighten out after I put it on the floor and stood on it there is movement between the columns, well done for perseverance !
Thanks for the support as always Peter, I did try a bit to straighten it, I was worrying about damaging it further
Tom fair play mate those rads looked brutal 😂
Thanks for the support as always mate
Radiator bending - sounds like a good event in World's Strongest Man and I doubt if any of those guys could do what you did Tom - World's Strongest Plumber !
Thanks for the support Ian, I think I must just be heavy handed
It's not the problem but the way it's resolved that's important. In this case it's unlikely that you'll use those radiators again and certainly wouldn't recommend them but they'll probably redesign the brackets if they get enough complaints and you're the one who loses in the whole deal.
Try taking out the foam at the top and replacing it with thicker, grippier rubber? It may help. The rest is just good old Howdens😂.
Happy new year Tom.
Happy New year Hugh, the brackets were shocking to be honest, every Howdens kitchen I've ever plumbed in comes with the wrong waste kits
Sliding down rads. I think the instructions came with a magic spell to cast to defy gravity
Get your longest level. Line it up towards the radiator brackets and marked with a pencil on the lever then transfer it to the wall. It takes away trying to be accurate with the tape .
Good tip that, thanks for the support as always Darren
Happy new year Tom, its amazing isn't, what your experiencing, with stuff that comes wrong, or missing, I experienced, 20 years plus ago, just shows you nothing really changes, don't let them grind you down, all the best Tom
Thanks for the support as always mate, things seem to be getting worse with things coming damaged, I might just be on a bad run
WHAT THE ***KING HELL IS GOING ON!!! That's what I'd have said!
If the customer supplied the sink fittings, then It's down to them to chase the missing parts...surely? You should charge for time wasted.
But, the massive question here is.... how can you bend a radiator? 45 years in the building trade and I have never heard of such a thing.
I had to check the calendar to see if it was April 1st.
Thanks for the support mate, It was a first for me, normally theses things are easily sorted but when companies just want to blame installers it makes life hard work
@@PlumbLikeTom good vids.
100% agree, being in the trade for 30years my father being a plumber for 60years, if anything is supplied by the customer it is their responsibility. They are responsible for lost time, if it breaks and needs to be replaced there responsible to pay to have it redone
Must have stuck the rad in your pipe benders by accident
Happy New Year Tom, I can only imagine how frustrated you were with that job. these are the problems that the customers don't normally see.
Happy New year mate, these little problems really do slow you down as well
Happy new year Tom. I had that with waste kit before Christmas, managed to use off cut from the vertical bits and compression coupler, right pain though when it should come right. Keep chin up we all have days like that in this industry.
Thanks for the support mate, I ended up just using two traps and a tee, it makes life harder than it should be
11:26 = 'ham sandwich moment' from Spinal Tap
Thanks for the support as always mate
Talk about when it rains it bloody pours or in this case floods🙈. Great content, thanks for sharing hope it all worked out in the end👍
Thanks for the support as always mate, it is greatly appreciated
I feel for you on the rad. As someone who works in a merchants that might end with base.... This happens regularly with the supplies for 4 rads when they or not stored flat and been lent upright by the warehouse lads.
Thanks for the support mate, I had these delivered by my supplier to reduce the risk of damage. Like you say they get lent up and bent, and then the installer has to deal with it
I think they use these rads as benches to sit on in the warehouse
Fitting those designer radiator looked a right ball ache, happy New Year Tom.
Happy New year Steve, the brackets were a right pain on these ones
Now that was a NIGHTMARE JOB Tom it’s clear that the fault lies with the manufacturer.
Thanks for the support as always Keith
You have the patience of a saint Tom, those rads were awful 🤦♂️, I’ve had the short screws conundrum with basket strainers before-annoying!
Thanks for the support as always Danny, I don't know why they don't just make the screws longer as standard
Happy New Year Tom! Another great video. What a crap product through them brackets are needlessly complicated. And if you can bend a rad lifting it when empty it's not fit for purpose end of.
Happy New year Tom, the brackets were very frustrating to fit
Tom i feel your pain when dealing with merchants and suppliers. They come up with every excuse in the book. This is why most builders tell the customer what they need and let them deal with the problems. Better days are round the corner, summer is 5 months off😉👍👍
Thanks for the support as always mate, summer won't be long, my old mate always used to walk into the office on the first day back after Christmas and say, are we on the slow down to Easter now
Tom , you are a diamond geezer, salt of the earth. Get a t- shirt with a picture and your brilliant saying of I’m not happy. I will buy one .
Thanks for the support Christopher, If I ever did merch it would be for charity
I usually put the top brackets as far up to the top tube, that way, it stops the rad sliding down....
I should have done that, I might add an extra one top middle, thanks for watching as always
I felt your pain at the end . I felt like having a vent for you 😂. I hate those awful brackets. I put those munson style as hight up the column as possible. It can't technically go anywhere then ..... but they don't tell you that in the non existent instructions. I'd refuse to pay .... no baffles no mi's . A bit poor if you ask me
Thanks for the support as always Gareth, I maybe should have put those higher
This video is exactly why i am working on a career change.
Too much risk these days with this trade vs the rewards.
More and more customers are buying expensive designer crap that is made poorly, the only solution really if having to handle these type of products is double the install price at a minimum and explain its due to the increased risks and time associated with installing such products.
I love the job most of the time, somedays I do feel like giving it all up, thanks for watching mate
Hi Tom, you need to swap the top and bottom brackets. The top pair needs to be at the very top of the radiator to be able to support the weight.
I thought the brackets should have been the other way round, but when I rang the manufacturer they said the wrap around one goes at the top, I maybe should have fitted it right to the top though. Thanks for the support as always mate
@@PlumbLikeTom nope, how you did it was right. I've installed these once before and the instructions said how they are in the vid are correct
If the radiator didn't arrive on a palette, how can the supplier say it's your fault. Damaged would have happened in transit.
It should have come on a pallet like you say, thanks for the support as always
It was most likely bent in transit, not by you carrying it in. If they can't prove you did it they have not got a leg to stand on. Tell the merchants it arrived like this and to sort it out. Disgusting response by Supplies for Heat. Shame on you Supplies for Heat.
Thanks for the support mate, I even had these delivered to site to minimise any damage
I agree. It was lifted many times before you got your hands on it
Bend a cast iron rad by carrying it wrong ?
Are they serious ?
You must have gone overboard with your wetabix that morning Tom
I honestly thought they were joking when I read the email, the middle rail had been put in on the wonk, thanks for the support as always mate
A brilliant job Tom 👍
Thanks for the support as always Brian
Have column rads and they came with the brackets that you fitted on the bottom, didn’t come with the other type. They work good and solid but you need to fit tight under top rung to stop rad slipping down and then the bottom ones don’t really matter where fitted as long as secure and look correct. Those other brackets look a crappy design. All the best Tom, enjoy watching your vids.
I should have done that, I might add an extra one at the top middle, thanks for watching
Tom, you have done nothing wrong, it’s clear that the fault lies with the manufacturer or in transit, I have been there too, push back on the supplier.. 👍
Thanks for the support always mate
Par for the course these days! Go home and have a couple of beers 🍺🍺🍺
Thanks for the support as always mate, sounds like a plan
What a nightmare of a day mate, great video always
Thanks for the support as always Pedro
Wow, that is not good service from the supplier Tom, I fully agree that it shouldn’t cost you money to put this right.
Thanks for the support as always Andy
fantastic work as always... shame the customer didn't pay extra to have the pipes chased into the walls, what with all the remodelling going on.
Thanks for the support John, they would have look better hidden
Proper bad day at the office there buddy,I’d have sacked those rads off there far too heavy to rely on two bottom brackets taking all the weight it’s not safe.
Onwards and upwards 👍🏻
Thanks for the support as always mate, it is greatly appreciated
I’ve never heard such bollocks from a supplier mate
You do a great job and that is a defect not negligence on your part
Rads don’t bend by being carried
They get bent by incorrect manufacture/transportation and handling processes way before they get to the customer
Tell them you’ll see them in court
They’ll change their tune
All the best 👍
Thanks for the support mate, it is greatly appreciated
Tom them rads brackets 🤬
What a ball breaker of a qoke 😂
But as always no bother to you
😎👍🤜
Thanks for the support as always Tony
Hi tom. These manufacturers dont realise that if they are totally unreasonable then you only get burnt once, and you will never use them again. When Word of mouth gets round, they wont have a business left. Ive fitted similar rads and they usually come with legs. That way they dont slip down the wall
Thanks for the support mate, I certainly won't be fitting any more of these again, if they had just said we will send a new rad out, it's never an issue
Happy new year Tom.
Can’t you try taking rad off and putting blocks on end & standing on it to straighten up?
At least if it leaked the manufacturer would have to replace it then?
Tom work as always.
Ps I buy the longer waste bolts of Amazon and keep on the van.
Thanks for the support Paul, I think the middle rail has been put in on the wonk, I did try to straighten it but it wouldn't budge. It must have happened when I was carrying it though
If it leaked!!!! They would have to replace it . Cheers
They would be blaming no inhibitor then, I've had that before with designer rads
You need to go on the manufacturers rad carrying course mate! That is shocking tbh. You might not want to sound like you're complaining, but its a bit hard when you're doing your part and others aren't 😕 good vid tho
I must just be a heavy handed plumber, thanks for watching Ryan
How frustrating Tim, it’s hard not to get mad about things like that, hopefully you get it sorted, but it’s a right pain I know. 🚽👍 take care
Thanks for the support as always Peter
@ sorry Tom a bit of a typo from me hope alls well 🚽👍
Anything like this can be returned if faulty, no matter what they say. It will get sorted. I’ve had certain suppliers claim it’s been too long and they can no longer accept returns. Simple I just order a new one, send the old one back as faulty, and get the money back!
Thanks for the support mate, that's a good idea
Blimey Tom, those rads are shocking!
It’s not remotely credible that they could be bent like that during carrying - it’s clearly a manufacturing defect.
As for the brackets - what a joke; if they slip empty, imagine what they’re like when full of water!
Mental note to stick with the Screwfix ones!
Great work as usual Tom, in spite of the time and money wasting obstacles.
Thanks for the support as always Steve, the Screwfic one are good, the customer wanted this specific colour so I had to get them for here
Name and shame them Tom!! What an awful company selling awful radiators!! I sympathise with you mate. When you get bad days they always go really wrong! Hope your next job goes better mate!
Thanks for the support as always Andrew
wow what a Bad day at the office Tom and you handle it so well
Name and shame them mate it may not get your money back but it will alert others to Avoid them like the plague .
all the best on your next job
Thanks for the support as always Peter
We all get days like that tom keeps us on our toes
Thanks for the support as always mate
Good video buddy, nightmare on elm street stuff.
Thanks for the support as always mate
Happy new year mr tom
Happy New year John, thanks for watching
Happy new year mate as for the radiator how the hell can a rad bend that much it shouldn’t of left the factory I bought one a while ago online they sent out a replacement no questions asked I would take it further 🤔😎
Happy New year Neil, thanks for the support always
Hi Tom lad. Don’t touch that rad again. It should have been delivered on its own pallet stating it was straight as an arrow in big bold print.
Tom tell that company to send out their on the road rep to sort the issue themselves.
There is a nice threaded rod and bracket design that could pull it into place in the middle maybe! The middle bracket helped with the floor standing type rad not falling over. Plus not very obvious and looked well. But let their rep do it after that email you got I’m sure he has plenty of the middle brackets in his van. That should sort their s##te talk.
Happy new year💪
Happy new year Richard, like you say they should come flat on a pallet, that way there is no possible way they can be bent in transit
You should have read the invisible instructions. I hate bad service. Hope you get it sorted Tom.
Thanks for the support as always Dave
Is there a regulation regarding how close pipe fittings can be in relation to electrical outlets in the UK?
There are no regs for water pipes, only gas when it comes to how close it can be to electrics, thanks for watching
How the hell can you carry a radiator wrong and bend it ? P.us those mounting brackets were absolute pony mate . Feel for you plus your stress levels went through the roof . Happy new year sunshine .
It was certainly a first for me, manufactures seem to want to blame anything to get out of not sending a new rad out. Thanks for the support Paul
Happy. New year mate
Happy New year mate, thanks for watching as always
You could use that curved radiator under a bay window😮
It's ideal for curved windows, thanks for the support as always Darren
How long do you think before the customer would have noticed boomerang rad ? Could have said it must have buckled due to letting in hot water. Fit a nice big shelf over it or tell him it must be used for drying clothes chucked on it.
I don't feel right leaving stuff if I know it's damaged, it's worse if you have to go back after they have seen it, so I find it's just better to be honest and get it sorted, thanks for watching mate
@PlumbLikeTom totally agree about if you have to go back having said nothing. You would look a right charlie. Customer spots something you somehow have not seen but they have. The ones that get me is where the client doesn't notice (they say spendid or smile). You tell them and they go all moody and you think I shouldn't have bothered.
Really feel for you mate 😕, that radiator company are a bunch of shysters, to put it politely!!
Stand your ground with them, .........in fact, YOU should be invoicing THEM for your lost time !!! 🤬
Thanks for the support Paul
I have never seen you this annoyed, I don't blame you. These manufacturers should be named and shamed for poor customer service. Take is easy Tom, your a good man, I'm sure you will have better days.
Thanks for the support as always Max
A tell you what Tom, I would happily have you do work for me, very methodical 👌🏼
Thanks for watching Jane
Don't pay them Tom, they are trying it on, it's their fault for not supplying good quality items the instructions
Made in Italy, maybe the got twisted by the painter or supplier
All items supplied by the customer?
You just did the installing & made the most by what you were supplied
I think you are too polite mate, just be firm & let them sort it out amongst themselves
Good luck
I supplied the rads on this one, they were custom due to the customer wanting that particular colour, I think the middle rail had been put in twisted. Thanks for the support as always
Onward and up for 2025 Tom. 🤯
Thanks for the support as always Colin
happy new year
Happy New year Will, thanks for watching
Tom Tom Tom , flip sake from bad to worst ! Unfortunately that’s how it’s become nowadays !!! Pass the buck on to anyone else mate . Unfortunately 100 percent of the time we lose out . Sorry to see you down over this one mate keep ya chin up you do a great job you always do ! As tiff says real world plumbing 🤦🏻♂️
Thanks for the support as always Paul, I'm sure I will have better days, we just have to keep going
Hi Tom great content, name and shame the company. I agree with lots of the comments let the customer buy direct and leave them with the headaches you just turn up and install. The manufacturer can blame either you or your merchants, disgraceful attitude shown by them.
Thanks for the support as always Lee
You poor sod I really feel for you mate it’s not far, of all the plumbers out there you really don’t deserve this shit 😢
Thanks for the support as always Barry
Hi Tom Happy new year mate, rads what i call expensive crap💩 and you don't know your own strength bending rads🤪all the fittings are down to the suppliers to send correct kits and not down to you, i hate this when customers and suppliers try to blame the installers, i do believe they think we have magic wands in are kits, new name Tom, plume like houdini🙊
Happy New year mate, you need to be a magician sometimes in this job
Hi Tom, I have had the same with fittings from Howdens and no fittings instructions,apparently you have to UA-cam everything 🤔 and as for the radiator they make it up as they go along! With the weight of the water it will drop, designed by idiots,I feel sorry for you Tom
Thanks for the support as always David
I have never once had a Howdens order where everything was correct . Good as gold about sorting things normally, but it all takes time and is frustrating.
if a radiator MADE OF METAL bends just by carrying it, the manufacture should be ashamed for using cheap, thin, chynese pot "metal". i agree whole heartedly about these "designers" and manufactures trying to reinvent the wheel. theres rads still working after 100+ yrs and these new rads will be lucky to see 20 yrs because theyre crap. it seems alot of things made/manufactured in the last 4 yrs is pure garbage.
ive seen videos of carpenters getting plywood were the sheets are coming apart. its plywood ffs! apparently they found a way to screw that up too. i think now would be the time for small businesses to to start up and making things locally to put a pinch on the big, soulless corporate manufactures. after all, the only reason they exist is because of our wallets. imagine if we opened our wallets up to local manufactures instead.
something has to change.
I couldn't agree more Ted, thanks for the support as always
What an absolute mess both the radiators and the sink wastes. They look nice enough but how does a cast iron sexction radiator bend?
Thanks for the support mate, I think the middle section had been put in on the wonk
You need to get back into plant works because setting radiators is bread and butter apprentice work all day long . £600 for one of those is definitely taking the piss.
Tom them rads are TOTAL Crap you did your best and that's all you can do.WE live and learning's in the Plumbing World.
Thanks for the support as always Paul
Never mind bro, you still done a pretty good installation radiators securely mounted to the wall 🫶🏾
Thanks for the support mate
Those rad brackets r like the s/f ones ive had them slip on the brackets on filling up
They are a bad design, you can't beat the ones that hook around the rails, thanks for watching as always Alan
Tom, from 23:28 onwards i can see what looks like a metal reinforcing below where you fitted the bottom bracket. Do they also have those at the top? If they do, is it possible that you might need to fit the top brackets snuggly underneath them? Which would remove their ability to slide down?
There the only bits I had, I did ring the manufacture to confirm I was fitting them right as I wasn't really happy with them. I ended up really tightening the bottom clamp bits and they didn't move, thanks for the support as always mate
Hi Tom…. Not carrying the radiator in right….what a bloody joke.. they are just looking for an exit door and using it. These modern radiators are over priced and are not worth the money you pay for them.
I know mate, people seem to love these type of rads at the minute. Thanks for watching as always
I’m wetting myself at that bent radiator. You didn’t bend that. Absolutely no way. Tom, you’re too good to customers and have every right to moan. Absolutely nothing in that installation was your fault. Top job as always. Name the supplier so that we can avoid them?
Thanks for the support mate, I don't like naming and shaming companies to be honest
That's hateful when there are parts missing. They don't care about the plumber!
Thanks for the support as always Patrick
I agree that those rads are awful. I had some traditional Myson ones delivered which my plumber unpacked and showed me that they were banana-shaped. Somehow, he managed to unbend them. Dunno if it is the manufacturers or the delivery people.
Thanks for the support Richard
Tom Them brackets are meant to be at the top and the clamps one at the bottom mate
I thought that, but when I spoke to the manufacturer I got told the clamp ones go at the top, they should have sent the instructions out with them, thanks for watching as always Sean
@ I’ve always done them with the clamps at the bottom and make sure the other brackets are at the very top of the road so the rad don’t slip down. Always enjoy your videos mate, you show the ups and downs of the job, it’s nice to know it’s not just me that it doesn’t always go right for.
Chin up mate, as always you can only do your best, all that crap is not down to you or your workmanship
Thanks for the support as always Michael
I feel your pain.
Thanks for watching Marcus
Some guy’s would not do it, the company who supplied the rads are taking the pixx
good job brother, as always...how in hell by carrying that rad are they saying it bowed twenty mill? that shouldn't happen regardless. Fight your corner chief. And don't forget to breathe 🥵
Manufactures will try to wiggle out of anything, I think the middle rail had been put in on the wonk, thanks for the support mate
Have you tried carrying it back outside and in again, but the other way up? 😂
I should have done that John, thanks for the support as always mate
I feel your pain Tom ☹️ absolutely disgusting quality control 😡
Thanks for the support as always mate
I’m glad I’m out of it now good luck Tom 😊😊
Refuse to pay for the rad and stick to your guns that it was bent when you received it.Let them take you to small claims they will have to prove you damaged it which they cant by saying you carried it wrong. A judge will laugh at them
Thanks for the support mate, I pulled it straight from my payment run, I think the middle rail has been put in on the wonk
Mate i feel your pain on this one, how annoying ! 😖 thats bull sh1t about carrying it in wrong... what's it made of butter.
Thanks for the support as always mate
think i'd be tempted stick that curved rad on floor and stand on it!
if it bent carrying it then it must go back! what a shite supplier though
I feel the frustration through the video, you should not be footing the bill for that radiator! Carried in wrong!
I said the exact same things you said why do manufacturer try and reinvent the wheel use the standard brackets! Name and shame so no other plumber buys these daft radiators they are taking you for a mug. Carried in wrong?
Thanks for the support as always mate, I was super annoyed, things happen and its how there dealt with, if they just sent a new rad out, there wouldn't be any issues
I feel for you mate shit brackets .. shit radiator.. i can't see that rad bending by leaning it up against a wall . Its in the manufacturing process when they are welding rad together they are using intense heat in one place thats why its bent badly made
Thanks for the support mate, it is greatly appreciated
Bowden don’t fit their kitchens. They throw in a handful of waste fittings but it’s a lottery
It is a lucky dip sometimes, I don't think they really know what bits the plumbers need so just try to send everything, thanks for watching as always Andrew
I’m raging for you Tom!
I was not very happy, thanks for watching as always mate