They Tried To Blame Me TWICE For Their PS5 Not Working! Long Pulsing BLOD Repair (Drop Damage)
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- Опубліковано 6 тра 2022
- #repair #righttorepair #microsoldering
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Hey everyone. I'm sure Steve over at StezStix Fix would appreciate you checking him out :) ua-cam.com/users/StezStixFix
Yeah I would bill that customer I've been a sub to stezstix for a while now great guy and my mate vince you all have top streams 👍
Isn't it possible the liquid metal could have caused a short that triggered a factory reset? The main issue is the customer is liable for the problem because they've dropped it AGAIN, therefore charge them, your evidence is the dislodged liquid metal.
I've been watching Steve for a while I enjoy the random things he fixes
You've got a spammer claiming to be you by the way 😂
@@williambooth6018 Would that be the one telling me i won a prize for something i clearly didn't enter lol
Phil you're one of the best in the world at fixing consoles no one can debate that. For God's sake though. Charge the customer if they mess up a repair you completed. Your time and skills are very valuable.
Refuse any further repairs for this customer. They are yanking your chain mate.
Yeah pretty positive they go home drop it then yank his chain.. dude fakes most of his videos 😂 known for stealing parts
@@dannysmith8549 put the stand on your ps5 instead of trying to make shit up.
@@Blu3ManiC I'm a xbox fan boy 😉😂
@@dannysmith8549 Any evidence to back that statement that up?
@@Chosenite yes but it's old evidence
If I had a console back with a warranty sticker missing that I put on. I wouldn’t touch it. Your too nice Phil.
The only way the customer is going to learn from this is if you keep hitting them in their wallet. It’s like the first time my brother smashed his controller when he was a kit. He went to mom and asked for a new one, she told him he had to use his own money. He had to save up to replace that controller. He never smashed it again.
I did the same shit to my son he use to get mad and break his controllers and once he found out he had to save his money he never did it again
i dont know why i just like watching thecoder fix stuff 👍
I would use impact labels, antitamper stickers and number / mark each and every board with photo backup
I used to work for Sony as a Consumer Relations Officer. 90% of the customers lie. Mate you are spot on.
THIS is a prime case for taking a single pic before you put the cover back on for later reference. If it was there when you finished it should still be there now.
I use to do the same photo of the system and photo of packaging so it never came back to me as my fault the business he is doing the work for is at fault and not the repairer.
The setup looks a lot nicer from last time i checked the channel man, props
I often have the feeling that it is supposed to be a secret game. A "Customer vs. Technician". The customers lie (or at least conceal the truth) and the technicians are supposed to prove it. Maybe you can bet on it somewhere, otherwise the whole thing doesn't make any sense...
That's why it's good for youtubers because we generally have video evidence of the repairs lol
@@TheCod3r Yes... I told one of my customers that the motherboard has water damage. He says it can't be, he didn't spill water in it. I show him the video and the pictures and he says it's not water, it's green tea... Cameras are always ready :)
@@SiETechNotebookReparatur soo whats the logic here.. Green tea is less conductive than water?? 🤣🤣🤣🤣🤣
I Think you should make it a practice of saying liquid damage instead of water damage. Liquid will cover everything. Including Green Tea xD
Same thing happens in the automotive repair field. Customer lies or doesn't tell you the whole story because they think it will cost more. The trick is to talk to the customer and asked them questions about the problem. The more they talk to you the more the truth will come out.
“Everybody lies” -Dr House.
You should record the serial number of every console you repair with the customer name just in case of any warranty repair needs to be done that way you know 100% is the same console you work on before.
Yeah this could of been a freinds or family member broken console you just don't know. Great idea tho
100% - It's something all repair people should do. Record the serials of the machine and any replaced parts! Ideally a quick photo of the repair area should be done too, but that's another matter.
I agree. I actually do this on my repairs just in case ;)
@@xxstanc3don3xxtwitch23 he states clearly that it is a paying customer who sent it to a business and the business sent it to him to fix. even if it was a friend or family, it should still be marked down so you know when it was last in. You can always make a note if its someone you like or know.
Great video mate 👍
Speaking as a Repair Business, I wouldn't repair a console that had been tampered with in this way. Just return it with the evidence of tampering. You need to value what you do, everyone thinks this is just "easy" for technicians and thus has no value. When you do "freebie" work like this it invalidates the trade. I took my car to the garage last year, despite being able to do the repair myself, i didnt have time so i dropped it off. During the fairly straightforward repair the garage broke 3 other things and billed me for all of them stating that they were unavoidable collateral due to the age of the parts (they snapped a pulley and some bolts). If you were a mechanic youd charge everytime regardless. Very few people of your skill around, not many they can send it to.
I also agree about tampering after the fact is a no-return , As a ex commodore repair man and later on independent repair I had many, many returns that were clearly caused after the fact by the customer yet warranty claims abound.
to me, thats a shady mechanic. At the very least they should have talked to you before billing you and explained things at the time of the incident.
@@Witchlord I think it depends on a lot of factors. I mean, having done car repair myself, if i had to eat the cost on rounded bolt heads or ceased up parts falling apart id probably never touch someone elses car, so there is reason for this. Equally ive unintentionally broken customer equipment during repair, the worst being a 27" 4k imac lcd i dropped, effectively totalling their mac. These things happen in repair BUT you need to mitigate them out front. My rules to customers are thus -
1) if the device is non functional to start with, i highlight that it may end up even less functional but there will be no charge if not repaired
2) If the device has been opened or tampered with then there will be a labour fee no matter the outcome however parts will only be billed if successful
3) if the device is functional but there is a risk of further damage during repair, i quote for the worst case and agree to "split the difference" should things go awry.
We used to engrave the job number on the board somewhere so we could validate it was our work and we could look up exactly what we did for the last repair.
We also photographed everything on the way in and the way out next to a piece of paper with the job number. This was back in the day before digital cameras so we spent a lot of money getting film developed. It did pay off though since we had a bulletproof record of the condition and the work done, so it was easy to spot someone switching things out on us to get a free fix.
Hi Phil, I always initial or sign my repairs with a uv pen, invisible ink that only shows up under a uv light, that a way you know if you've worked on it before
I was going to suggest taking the serial number of the device and take a photo before you put it back together (that may make you remember to put a warranty sticker on) and it seems that they're not looking after the console properly and expecting you to repair it for free. Regarding the stand, I wonder whether they didn't know about the stand? You're a kind hearted guy who wants to help people, and that clearly shows, but I think the people you sold it to are using that to their advantage and think they can blame you for their misfortunes. Keep up the good word :D
Crazy pal 🤪 I think your repairs are brilliant pal
I find it amazing that so many consoles are dropped !!!! My consoles and my gaming PC have never move since I bought them years ago !!!! I have never dropped any electronic equipment and my Consoles and PC have never gone wrong. I live in SW UK near the sea !!!! I was playing on my X Box and my cup of tea started Vibrating like it was on top of a washing machine for about 30 seconds. !!!! Apparently it was an Earthquake 40 miles offshore in the English Channel !!! It did not damage my equipment !!!! I think you should charge people !!!! If they are stupid enough to keep dropping their consoles, then it is not your fault. You could make it clear that if your security seal is broken, then you are not responsible for the repair !!!! And put a note in front of you to always fit a security seal on everything you repair !!!!
I suppose because I`ve had to work to buy my Consoles and Gaming PC I take great care of them, but kids whose parents bought them then they don`t give a Sh*t !!!!!
Incidents like this are why I only fix stuff for close friends now.
I didn't know you had a Twitch, definitely subbed to it as well
I can honestly say I have had my PS1 ever since 1995 and it still bloody work my point is if I can take care of something like this why can't other people also I have a PS2 PS3 PS4 PS5 from day one and they still all work !!! it just makes you think WTF do people do with there equipment
Yeah buddy. Mine are under my bed but still work. Ps1 and 3 ps2 only 1 works though. The other 2 for parts.
5:10 not sure if do, but I add the serial models to system invoice for any repairs, along w/ model/serial numbers (if possible) to parts used 8n repairs on the customer’s acct on the system.
Not only does it allow us to track if devices coming back b/c if certain parts using (and can determine if the part &/or vendor needs to be changed), but also helps to make sure customers aren’t sending in diff devices on a warranty return…..which sadly, ppl have tried, but b/c if the records kept…..I’m sure you can guess the rest.
Keep up the great work, enjoy the channel & your style.
Cheers mate ✌🏻
Edited for this: imo, I’d say that most warranty returns are valid and so on, but ppl do try and “game” the system; but I believe that’s a very tiny bit compared to work done. Does it suck, yeah, but stuff happens in ANY biz and you will know when to take action, help customers out, or cut your losses. Ok, “rant over”
You are a genius customer is one lucky guy
Charging twice the money they don't know how to take care of the machine.. I seen your videos you're very good technician. And you do an incredible job.. some people don't know how to take care of the equipment so they try to blame somebody else good luck
You do honest work Bro
I had this issue where people would swap shells and send the product back. I found these markers on Amazon specifically to mark pcb's and I put my mark on all boards now.
I agree with what people wrote down below.
You could also mark the mobo with a color on a odd spot.
Can you share which and where you got custom warranty stickers? Thnx
That liquid metal won't move like that without a massive force on it, it's been either dropped or kicked
sod it charge em for lying
It's neither, an unskilled hand opened that console. Not realizing the error in their actions. Only basing that on other PS5 repairs due to fallen systems with broke ports.
Are they replacing the insides of the good one with another faulty one ???
God bless you codo3r... Nice man you Repair console and relife it so strong job bro... 👀
The plug at the bottom is put there when you're using the PS5 in horizontal placement. The stand is designed to be used both ways.
But obviously they dropped it three times, so they're NOT putting it horizontally.
The customer factory reset explains everything because Divine Intervention can be ruled out pulling a fast one at your cost refuse any other repair from that customer your Reputation Remains Intact great video !!!
I would charge them again as you know yourself you wouldn’t have left it in that’s mess. I used to have a BGA unit over 10yrs ago and did repairs but have it up because customers would attempt repairs then hand it back saying it wouldn’t work when received. Your videos are up there top of them all for repairs
Have you checked the serial number itmy be different one then
I was a bench tech for Apple for a few years before moving up to leading certification training seminars - you’d be surprised at how many people try and get one over on you, thinking you’ll never find out what actually happened. I’m like… uhh that’s my job to figure out what happened and, no, soda did not magically climb it’s ways into your laptop.
I would recommend when putting a sticker aside or "Warranty void if removed you also write a Work Order # for reference, Get a notebook or a ledger for you internal personal records or use a program called File Maker to create a customer database where you can enter notes and detail your work for reference. If you would like I could help you with that. Or you could use Excel and use a spreadsheet, I could help you with that as well, no charge of course. This is a great way to keep track of everything, Cheers!
Is there another option other than using liquid metal as a conducting agent?
Use one of those pens to mark parts that show under uv light 😉
Hi. I am just wondering if you usually make a note of serial numbers and model numbers for youe own records that if something were to come back then you would know what you did or did not do previously and other stuff???
The plot thickens! Yea +1 for lying customer. After watching your videos I finally realized that you remind me of Arthur from the 60s cartoon Sword in the stone :) great content m8, keep up the awesome work.
you may have already answered this, but have you thought about putting the warranty sticker on to a different screw hole each time on a system you have had to fix multiple times like this? might make it easier to discern if the sticker has been removed
Best way to take a pic after you finished a market somewhere inside the machine so they don't know where the special mark is so you know it's the same one
I would make notes of serial numbers and another registration marks also I would mark the board with a dot of perm ink on a non vital piece that way when you open it up after things like this you know they are all matching with previous jobs mate
Could he have swapped the ssd out with a different one thinking it was a software issue? It did have signs of that once it was opened.
No refund, they know deep down they dropped it and should pay for their clumsiness. You have been fair with them. I can find you lots of cleaning and fault finding console jobs if you don't charge me any labour mate ! 73's Andy M6APJ
Would having a warranty sticker avoid this? Even if its more just a tamper seal?
In 99 percent of cases yes. I won't say how people could get around it due to it being fraud..
could the liquid metal shorts have reset it somehow ??
Hello mate big fan of you're videos, always interesting to watch.
I hope this isn't too cheeky to ask I don't suppose you have a LT trigger for the elite series 2xbox lying about. That's no longer in use
Many thanks in advanced keep up the great work
Also do u have a xbox one power ribbon ? Power button snapped on xbox one i have the bit just dont know how to reattach it to the ribbon.
Jay Blades might be calling you for the next series ...
I do wonder if thermal paste or pads are effective enough on the PS5 as the liquid metal stays as a liquid meaning a drop can cause this issue ago were its way less likely with thermal paste or pads. Also since liquid metal is so conductive i can cause easy shorts when its in places it should never be.
Take a picture on every console you complete showing your warranty sticker , also mark the plastic next to it with invisible ink with a unique number, then you have proof
I don't get how many damaged ps5 there are, mine never moves, maybe me being older I look after my stuff, great video, it's chargeable mate..
Nice fix Phil! This liquid metal is causing a lot of trouble anyway. PS should design a decent cooling system and than this would not be an issue.
What trouble? to me it seems the customer is doing somenthing they shouldnt be doing (dropping the console)
@@myagi20000 for sure I do not say that it is normal to drop a console. What I mean is handling liquid metal requires way more attention than thermal paste.
@@kikihobbyrepair
And Sony did just that, at what point is the consumer held accountable for their own stupidity?
This system is designed in a way that it'll perform the same regardless of surrounding ideal ambient temperatures.
Would being dropped in transit cause this to happen?
Wondering if there was evidence that foam was folded up on reassembly (possibly by customer). If so, that extra thickness would have given the liquid metal a path to escape. Just a thought.
no warranty sticker...mmm. the plot thickens
Does the business you are doing repairs for verify the consoles are working before contacting the customer?
as others say, record serial numbers and photograph before and after the repair and always attach a warranty seal. could the console be being posted by heavy handed courier back to customer perhaps from the business, or is it being knocked over by small child or pet. i can't imagine someone physically dropping such an expensive item, unless the guy is deliberately buying faulty ones and trying to get freebie repairs for similar issues. maybe customer collecting from the business and just chucking it on the back seat and did an emergency stop
Is it the same unit or another one and they have just switched outer covers ??
Nah it was the same unit. I recognised my work on the HDMI port (trace repair) so it was for sure the same one
Unfortunately my friend, This is one of those business practices that NO one like to do, that is... Refusing a warranty due to an obvious screw-up on the customers end. I even know that if I had done this (that is dropping my console or spilling liquid inside) I would know that it is directly my fault and would not be surprised if I had my warranty repair refused. Plus your warranty sticker was not there, it sounds like this guy is using you to make a buck. Good Luck! Keep up your videos, you never know where this can go. Cheers! A fan from Canada.
Bill it full price for the repair, customers need to take responsibility for their actions
Is it the customer dropping it, or the delivery couriers that send it back?
As proof, On initial repair, you need to take photos of the internals and email them directly to the customer.
@TheCod3r how do I go about getting you to repair a ps4 console?
You would like to think after a single drop they would let it live flat on the floor, would definitely not be giving them any discount, refund or warranty as how meny drops before some ball cracks on the APU or ram?
Talk about being lucky, when the good saints are on your side issues just hit & miss.
Do people juggle their consoles? I watch quite a lot of these videos, from many sources, and from Europe to the US..... So many consoles are dropped!? How? Why? lol.
Iv'e got my day one SX, my newer SX.... a family SS for mainly movies and a PS5.
I got them home, put them on the TV unit.... and that's where they stayed.
When we moved, from South England up to Northern Scotland! We managed the move, no damage..... and they are all here safe and sound.
But i would say, weekly with all the channels i watch, there are so many people that for some reason, carry their consoles around like a handbag.
Customers should still pay for your time.
I'd have stuck a sticker inside it. So the next time they, or anyone else, took it in for a repair they'd see the message "You didn't use a fucking stand AGAIN, did you?"
To be honest...it may not be the customer's fault. If sending the item through FedEx then it is more than likely the delivery guy throwing the box at the door and they throw and drop packages all the time at the facilities. Even some USPS workers have been known to toss packages around and to the door...you even admitted that the console gets shipped around before getting shipped to the customer...I mean, you really can't hold that person liable when the measures of handling these $600-$1000 consoles is really atroshish. It would be better for the customer to find a local tech and make sure they are reputable and pay them to fix it. This shipping the console around like a trick on the streets is awful
Old post, but if the warranty sticker is removed then you void warranty and CHARGE for the repair. That then makes it just another repair. Provide an agreement of whats within the warranty and that IF you find something you dont DEEM as within your remit described in the warranty, then the customer pays again. Regardless
They broke it once, send it over and you fix it, then they dropped it again so the HDMI port snapped, and then this happens. Seems a bit odd if you ask me. Being dropped would be my suspicion right away because if it works when I test it after the repair to send it off, and then I get contacted about it not powering up I’m automatically going to guess it was dropped so i can work on getting it back up,
put your repair date eched on boards and proof with a pic saved
Sounds like he’s trying to take advantage of your generosity
Charge Charge CHARGE!
You need to get sponsored by KY Jelly the number of times people try to screw you over.
Some people just dont care about their possessions. Its the same with cars, they treat things like trash and expect it to be fixed under warranty. These are the type that need to be billed everytime till they learn to appreciate what they have.
ALWAYS ALWAYS Keep track so console serial numbers on the ones that you repair and also document what was done the condition it was turned in. Although it takes time once you build a habit if a customer trys to pull a fast one you have literal documentation. Also having them sign a paper before they ship it out or drop it off is important so again if they try to pull your rug you have your feet on the ground.
I think that they swapped the repair, for another broken console..don't be second guessing yourself you don't make mistakes like not attaching a warranty sticker
No doubt, someone's playing games
@@dmo848 yeah just not on that console..lol
I record all repairs on each model. Caught some scammers with it already.
Hi Phil, I am fascinated how quickly you diagnose repairs and sort them out. As a non-repairer, can you tell me the purpose of the liquid metal in a PS5 ? Thanks.
Liquid metal helps transfer heat from the processor to the heat sink, most PC's and Consoles will use thermal paste or a thermal pad to do the same type of job.
Liquid Metal is used for cooling the cpu/apu of the system, it will lower the temps better than normal thermal paste. These machines can run fairly hot.
Just more efficient than thermal paste
Liquid Metal is a substitute for thermal paste. It has a better thermal conductivity then Thermal paste, means it transports the heat better into the heatsink.
Phil, sick off idiots try to rip of honest hard working people. Make sure you document everything just to keep you right big man👍💚
You should bill, the damage from the customer is evident and they should not get a free repair for treating it carelessly
we are finding that with the world the way it is and things being so tight, people are trying to get machines covered under warranty when it is obvious it is not. i recently replaced a screen on a a1932 air and it came back within 2 weeks with 4 dents in the brand new screen that matched the dents in the case as well. the client wanted warranty. however obviously the damaged was not on the brand new working screen when it left and the dents on the hinge area matching the continuation of the dents in the same area of the screen is not warranty. So the customer finally admits "after my daughter dropped it, it was still working. but a day later the screen displayed lines on it. so it was not the drop" i explained that it may take a little time to present an issue after the drop and either way my supplier will not replace a screen that is physically damaged. unhappy customer needless to say. what can we do?
i thought using the stand was a bad idea because the liquid metal will will fall down leaving dry spots?.
if this has arrived through the post then there's no telling from the liquid metal whether it's been dropped or not. only takes a courier to lob the box into a van and all that force at landing is going through the lot.
Time to permaban that customer.
its so hard to get ps5s in nz, they are mainly on resellers at about $1300 (about 650 pounds)
You need to bill that customer.
Board swap? This is why I always take a note off the serial number off consoles before sending them out I also put a small sticker on the boards I repair
Can I send you a Nintendo 3ds xl that needs a charging port?I failed trying to put on on
Glad your catching on to it. Customers aren't always right, and liquid metal should never be used in a console Sony better not overclock there apu in future
Bloody hell Phil 😳
I add warranty stickers on all devices that i repair. On iphones i even add some UV mask on screws that locks the display on frame. If i see the warranty stickers or UV mask damaged i don't offer the warranty repair, even if i know i will loose that client....
Where that ps5 that you try fix in past video bro... 👀 Falling also
so how could they factory reset it if you think its been dropped.
Customers do lie mate. Whenever I change a laptop screen, I always turn it on in front of them now. This is because of one customer who had cracked the screen of the laptop and said it was my fault. Also, when I have it turned on, I have cctv in the shop to verify that they saw it on and was working correctly.