Thanks to Kamikoto for sponsoring this video! Get an additional $50 off on any purchase with code WINGINIT during their Black Friday sale. Go to kamikoto.com/winginit and help support the channel! I flew Delta's brand new A330-900neo back from Salt Lake City to Paris in their much-hyped Delta One Suites. I was...not exactly blown away. Delta over-performs in some key areas which you should definitely pay attention to if they're attractive to you. But...here's why, if I'm looking at taking business class across the Atlantic, I'll be spending my money with another airline in future! Follow me on Twitter: @paul_winginit ¦ twitter.com/paul_winginit Follow me on Instagram: paul_winginit ¦ instagram.com/paul_winginit Merch store: wingin-it.teemill.com/collection/all-products/
Paul is a class man. He is honestly one of the only airliner reviewer I like. He is honest and friendly. Watching his videos is almost like you are with him in a way. He explains the things so well and from his personal viewpoint. He is living the dream. What a legend.
Paul this is why I have been watching you from your early days,your honesty and friendly manner are wonderful to see. Looking forward to the Air France review
Thanks for the *accurate* review of Delta. Most reviews are normally puff pieces by people who make their preference known and gloss over failures they’d rip other airlines for. Good to see you sticking to what made you a popular reviewer to being with, honesty!
lol between continental airlines and Delta I have 1.5 million miles over 20+ years............8 year platinum medallion on delta........only have 2500 miles through 6 months.........Ed Bastion has destroyed what Richard Anderson created..........after 800K miles on Delta it is such a shitty airline I only accept remote projects going forward.........
The outside terrace reminds me of the swiss air lounge in Zurich. It's absolutely gorgeous and you can not only spot flights and the runway but also a few regional train and train tracks at the backdrop of some gorgeous mountains. I spent the whole morning there waiting for my connection to Toronto
I flew JFK to Edinburgh and back on Delta One at Christmas. I had wonderful cabin crews. The food was good.I had the fish on the way over and breakfast was bread pudding french toast. On the way back, braised beef short ribs and then an English afternoon tea. The afternoon tea was only okay,but still better than most airplane food. I have never been able to sleep on long haul flights. These were exceptions. I slept well and arrived at both places well rested, not sore and stressed like other flights.
SLC's new airport is quite nice. The biggest complaint around is the one you brought up, the walking distance. My poor mother was at the far end of concourse B and had to huff about 20 mins to get outta there when she visited. So I suspect it can be rough for the elderly and disabled.
It’s actually longer than that as it’s not a straight line. I measure the Sky Club to the end of the B gates to be a 1.1 mile walk, and checkin about the same.
My husband & I traveled to Morocco and we were not happy with Delta either! We however had Delta Comfort+. However those seats were far from comforting. The ONLY thing that was any better than the cheaper seats was there was more leg room. However we paid $1,800 each for those Comfort + seats! Definitely not worth it.
I am always impressed how you get a transcon J flight so cheap. You will have to do a behind the scenes video how you search and plan these trips. I had a feeling you avoid LHR due to the taxes for flying J.
I just flew Delta’s business class from JFK to Amsterdam on their A330-300. My screen was broken, and my partner had some hairs on his pillow that weren’t his! However, the food was actually pretty good! I had the branzino, and it was cooked to my liking. The crew were awesome. They offered me free miles for my broken screen, which I appreciated.
I rarely ever see a reviewer/influencer give an honest view of a flight including all the bad things. Keep it up! I want to know all the crappy parts of a flight.
I flew Delta Airlines from Minneapolis to Incheon, and they gave out those slippers in economy class. They're so good that I've been traveling with them ever since.
I really like Delta, they really go out of their way for service, my wife must use a wheelchair and they are always there with it, one time we had to transfer all the way across MSP to catch the next flight, they put us all on a motor cart and drove us there, fast! But we do not see the need for anything better than just Economy Class, it's good enough.
We’ve flown Delta to Europe twice this past summer. Our experience was very different from this. Spotlessly clean seat area, gate-to-gate entertainment available, and ok food. Airline food is never particularly good, sometimes hideous…United, American, Air Canada. Service was very good, what I would expect for Delta One. We also flew premium economy a couple of times, which was surprisingly roomy and comfortable. We fly Delta as our number one choice and try to avoid United at all costs.
I've been in the travel industry for almost 4 decades- I love your honest review. I'm going back to London this spring and decided I cannot take another long haul flight in coach and wanted some insight. Thank you, for sharing yours as I'm not convinced the $7000 on Delta would be justified.
Thanks! I haven't been to our new airport yet. But I've had plenty of Delta experience. They've never been known for their food. Just cheaper,more available flights. We really need to step up the comfort zone on our planes here in the US. Years ago we were ALL about comfort, food and glamor. I miss that.
Only time I haven't experienced equipment envy was flying the Emirates A380 out of Gatwick. Made all the more hilarious by the only A380 gate being at the North Terminal. You get all the Easyjet A320s milling around and then a monster A380 rocks up dwarfing everything else
My first time flying into the new Salt Lake airport we were at the farthest B-gate and it seemed to take forever to get to the baggage claim. Of course, it didn't matter as American took almost an hour to unload our luggage off a CRJ700. Do love the new airport overall, a major improvement over the old one which I have flown in and out of many times.
You are 100% right about the 'gate to gate' entertainment. It seems it depends on the flight. I've had it many times but others I did not. Not sure why they sometimes turn it on and sometimes don't. It doesn't make any sense. Just have it ready to go!
Excellent video Paul! The new SLC Airport seems amazing even though I’ve never visited the old SLC Airport before the new one definitely looks like it’s headed the right direction in terms of new US Airports and yes, Jeb’s video at SLC is definitely worth the watch as it was fabulous! I wish Delta would give my home airport of Detroit (DTW) would get a MASSIVE overhaul at least the older Delta Airlines terminal as the other newer terminal at DTW puts the old DL terminal to shame and it’s a real disappointment. Also no transit train at SLC seems like a bit of a shortfall! 😂🎉 I can’t wait to visit when SLC is completely finished but the Delta Sky Clubs in SLC also look STUNNING and WAY BETTER than the older Sky Clubs like at DTW from what I’ve seen. Finally the seat on the Delta A330-900neo looks pretty fabulous in Delta One for sure but I still don’t think the suite needs a door and hopefully DL improved their food offerings very soon as I’ve usually heard Delta food is pretty good especially in Delta One so this was SHOCKING 😮 to me! Also I cannot wait to fly the Delta Long Haul International Business Class Delta One very soon! Finally at 5:36 I get “equipment envy” quite often and I didn’t realize it was a real thing and at 5:59 the Delta A330-900neo also flies out of their Detroit hub sometimes headed to places like DTW-CDG 🇫🇷 😊 Cheers 🥂 Mate! Great job especially the jazzy music at 9:26 onwards 🎵 on that A330-900neo you chose for so very well! 😂🎉 Finally no gate to gate entertainment on Delta is a big disappointment at least in my opinion as lots of airlines like you mentioned have this, even the regional airlines fleet with United Express on their Embraer 175 fleet has gate to gate entertainment so that’s a HUGE LETDOWN! 😢
I flew through this airport over the summer and yes, as you said there is a lot of walking involved with it. The 7 min walk is definitely longer as, I had a connection from A gates to B2 and the whole walk was like 20 or so minutes. Other than that, it is a very nice upgrade from the previous terminal.
Last September I pre-ordered a fish dinner on my Delta One flight from Frankfurt to New York. Fish was not on the menu when I boarded that flight but Delta honored my request and had a fish dinner brought onboard especially for me. That was a nice gesture, but too bad the fish was dry and tasteless..but I didn't complain nor did I eat it all. You can only reheat that stuff so many times before it's too tough to serve.
Absolute quality review Paul, just in the middle of a SEA-TPA Delta roundtrip the Sky Club saved us too. The Call Centre quote really made me laugh, and the loud galley conversation I’ve experienced too.
At least you got the Neo with Suites, Paul. I took this exact route last month and 48 hours prior my aircraft was given to a Boston flight and we got the A333… was a fine flight, but it’s a damn shame Delta is the USA’s “quality” airline. Thanks for the video!
Generally with Delta you do get gate to gate entertainment. Seems odd that on this aircraft you ran into an issue. American carriers still do struggle with delivering a quality business class product internationally. Again, an excellent review!
Very good, and HONEST review by Paul once again... Its the type of review a non-frequent traveller can actually depend on... Very much unlike some of the other BIG reviewers who ever more frequently give "subjective" reviews that are totally worthless... Keep up the great work Paul..!!
Ah, I was looking at taking Delta One from New York to Venice next summer. Not a deal breaker for me, but I’m surprised to see the seat untidy like that on a brand new aircraft, and I think the space could have been utilized better. Maybe I’ll explore BA Club World and TAP Air Portugal executive class as well. Great review and very helpful as always!
Our Delta flight from JFK to San Antonio was delayed 13+hours, Leaving after midnight, we were exhausted having flown from Europe. Sitting in business/ first we were unable to sleep as the attendants just feet from us were loud and laughing the whole flight. We arrived at our destination at 3:30 am exhausted.
I fly Delta domestically 6-9x annually and have had very good experiences with crew and services. I’m taking my first ever business class flight with Delta One flight later this month to LHR, but it’s operated by Virgin. Hopefully things will be fine. Great video, as always.
I flew Delta One last month between ATL-MXP on the 767-400. The new seat looks nice, but it was quite dirty. The food wasn't very good either. For dessert I went with the sundae which was frozen solid and I had to wait about 45 minutes for it to thaw out. The breakfast portion was pretty good.
Can't wait for this is what I go to you to do a TA on United. I did that in October EWR to FCO. The food was so bad, I tried but could not deal with it. Not just dinner but the pre-arrival breakfast was sad. I think it's time to start flying a foreign carrier.
Your experience with the food in Delta One is unfortunate, as my understanding is that Delta’s food options used to be quite good. My 2 cents, though, is that Delta, in my experience, is the most reliable of the mainline US carriers, at least for domestic service.
Agree 100% as I returned yesterday on DL 31 LHR-ATL and the food was probably the worst I’ve had on 25+ years - did same route in November 2019 (pre Covid) and it was good - yesterday was so bad I asked the cabin purser if an error had been made and if catering loaded was an error and really destined for a budget carrier and said said no that was the correct food - going forward I’ll stay on Air France as I agree their dining and in flight service far superior to DL
I’m glad you enjoyed your time at my home airport of SLC. In regards to the long walk to concourse B, that is a frustration shared by many. However, once concourse B is expanded, they plan to make another tunnel to it right after security. They also plan to have a people mover take you across in the same tunnel. Hopefully that makes it easier to get to! Thanks for the review, sad to see that Delta dropped the ball.
If I was just looking at the video without listening to your comments I would have thought you had a fantastic experience. I flew First on American few days ago from eze to Mia and Delta looks 100 times better than American Airlines. Personally I only care about the comfort of the seat. Eating prior to the flight at the delta sky club is plenty . Love Delta.
I pretty much fly exclusively Delta and for the most part I think they are a fantastic airline, Alaska Airlines is also a great airline. I completely agree with this review. The food in Delta one has gone down the pan, I recently flew Delta One on this aircraft from Seattle to LHR, the staff were as usual very good but what stood out as a huge cut back was the food. Even pre ordering it was delivered wrong and on the return although they got the food right it was cold. Delta bring back the quality of first class food that you used to have, the filet of beef, fish,shrimp and seafood starters, hand made ice cream sundaesand the cheese board. For the price of Delta one on long haul, I think other airlines seem to be leaving you in the rear view mirror.
Turbulence out of SLC is normal - you are starting amongst mountains and climbing out to the east you go over higher mountains still - try the SLC- Denver route to find out what that's like! Add to that, the airspace east of Denver often gets pretty bumpy, too - perhaps due to the high plateau?
Have to disagree. Delta has been nothing but great for me. Flew them from LAX-SYD and ATL-SCL, both on A350s. The service was top notch. American and United could never.
I fly with them regularly and hold status! They’re by far the best in the United States and in the EU as well! And I can say this by having flown on MANY different companies across Europe and the United States!
I flew Delta One ATL to LHR two weeks ago (AUGUST 16, 2023). I think I expected too much as I just wasn’t “wowed”. Delta hypes their Delta One product but reality doesn’t match up to the hype. Service was just ordinary. The Sky Club at ATL’s terminal F was great.
Tbh, I would fly Delta more often but, being that they don’t allow you to buy a day pass for lounge access anymore, in addition to the fact that their skymiles rewards program has been regarded now as the SkyPeso program since skymiles are worthless on Delta, added to the fact that flights from where I live on Delta are more expensive out of MSP, why would I want to fly or even gain status with them?
We recently (one month ago) did a DAL trip to Hawaii...ATL to HNL and return. The food served was truly inedible. OK, we were in economy, but I've never ever experienced such awful food on any airline before. 3 years prior (pre-pandemic) we flew from Hartford to Dublin on Aer Lingus, and the food on that trip was 10x better. Delta needs to change their food supplier quickly.
Find that doors are really only useful during sleeping as it limits the light in the seat, other than that it makes no difference whilst in the seated position
Recently did ATL-AMS on DL A350 in Premium Select. We were very comfortable (20A-20B), fantastic IFE, really good pillow and blanket, outstanding crew, but the meals STANK! Geez... I'd been happier with a peanut butter and jelly sandwich and an apple. The snacks were crappy too. Enjoyed your video but hated you had a lousy time. Beautiful mountains in SLC.
Blame that people at Lufthansa (Sky Chefs, who provide most catering in US airports) for that. Most likely you've got far better catering on the way back from The Netherlands, even on DL itself....
Thanks for posting this review! I live near an airport where Delta is the main international carrier. Prior to Covid, I used to fly them in Delta One quite frequently to Asia where Business class was only $2300-$3200 roundtrip! Nowadays it is about 8k+++. For that service and with those amenities that you mention, this should be a crime to charge that amount! Prior to your video, I have been contemplating on flying Premium Select instead for my first Asian trip in years because of how much prices have gone up. But with Delta One being that shabby, how much more has PS declined post-Covid? Lastly, I do not agree that the partial door is a gimmick. It is not a complete visual barrier, I agree but it is at least a physical barrier. It prevents aisle traffic from invading your space when you are sleeping, and on occasion may also prevent the occasional glare from the TV from across the aisle.
Premium Select has gone WAY down in quality. Before the pandemic it was lovely. The perfect price point. Great service. Now it’s just glorified economy.
they automatically fixed my flight and kept me in business when I was late to arrive. I dont think any other airline would do that so I now go out of my way to fly them as long as their business class is not way more expensive as I am no baller. I also have not much of a choice as the main hubs I need are owned by Delta
I flew last week on a “new, no wifi yet” DL A330-900 from LHR to SEA in coach. I missed my connection from BUD due to fog, I was ticketed on AA to LAX, I was thrilled they put me on DL. I enjoyed my whole flight experience. All was just fine, food, drinks, entertainment, the seat, cleanliness. Not Delta One of course, maybe one day. Thanks for another great report! 👍
I cannot speak on the food as I have no experience with it. However, the IFE is supposed to be gate to gate, that’s how it works on all of our other aircraft except the B717. Maybe the aircraft has different software? I’m not sure what’s going on there.
I fly Delta often and hold status with them, I’ve also flown on just about every single other company in the EU and the United States and I’m not sure what you were expecting here? This isn’t first class, Delta doesn’t have any such thing! It’s business class just like most other airlines are moving towards! From what I can see the crew were all very pleasant and welcoming to you and you were able to lay back with your feet up the whole flight! This is what you’re paying for in business and it’s why Delta is a fraction of the cost of the carriers in Europe that offer First class international! If you’re expecting that extreme level of service by all means go ahead and spend 10k+ on a single flight! For those of us who travel often for real jobs I assure you that most of us are quite happy with Delta!
I like how this answer is phrased as if you’re dealing with someone who hasn’t flown all the competition 😂 you don’t have to agree with it but if you look at this and say “well what else do you expect?” then you’re engaging in the tyranny of low expectations.
I will say, don't overlook the Impossible Meatballs! I've had them onboard and they are quite good, but that chicken looks like it had little to no seasoning as well. I still don't understand why DL made the A330neo D1 cabin so...white. The rest of them (at least the newer ones) have darker colors and look way better.
We recently flew Mint on Jetblue, Boston to London, close to the front so of course we heard the galley noise. Constant talking and clanging of whatever they were straightening up. Not being a 'talker' myself I wondered what could someone be talking about so long and what the heck were they organizing in that galley! Lesson learned, next time we'll choose a few seats back.
I flew D1 in the A350 from Incheon Korea to Atlanta in August. The suite layout was different and seemed more roomy than the A330. The food was varied with both western and Asian options and very good. Maybe better caterers at ICN? The cabin crew and service were great. I agree on the white colors on the interiors. They show wear very poorly. I would do it again but only if the price were right.
We flew Delta One last Thanksgiving to Paris from JFK and it was, eh. The dividers between seats had signs on them that they were broken, and food wise it was mediocre. On the other side the lounge at JFK was pretty awesome and the flight crew was amazing.
Paul the issue here with the cleaning is a common problem on all airlines again not just delta What no wifi ? Was the plane supposed to go to Qantas ? Over the last year Delta’s prices have skyrocketed while everything else has gone downhill Informative vlog as always Paul
Hello Paul - excellent video again and agree food was so poor and weak choice for a 10 hr flight especially that chicken bloody hell!!! I am flying American business to Raleigh and then onto Miami in December ready for a Christmas Caribbean cruise😀. I hope you will be able to reply and give me some advice. I have a 2 hr lay over and never had a connection before. I know will be customs checked at Raleigh but still not fully found out if I have to re check my suitcases in again at Raleigh and go through security again as say a new customer or is there some form of transit channel? Thank u Steve Musty
You will need to recheck your bags at your entry point to the US in Raleigh-Durham, yes. You will also need to reclear security; the US has no international transit channels at all. Good news is RDU is not too large an airport so this should be relatively painless!
While on the subject of white seats, I hope United can go lool at Continental's archives and bring back the Continental blue cabin, which ages better and creates a dimmer and more relaxing ambience than United's new white cabin. Hopefully Boeing and Airbus can bring back color-customizable sidewall panels like they did with older 777s, even though modern planes have mood lighting.
Thanks to Kamikoto for sponsoring this video! Get an additional $50 off on any purchase with code WINGINIT during their Black Friday sale. Go to kamikoto.com/winginit and help support the channel!
I flew Delta's brand new A330-900neo back from Salt Lake City to Paris in their much-hyped Delta One Suites. I was...not exactly blown away. Delta over-performs in some key areas which you should definitely pay attention to if they're attractive to you. But...here's why, if I'm looking at taking business class across the Atlantic, I'll be spending my money with another airline in future!
Follow me on Twitter: @paul_winginit ¦ twitter.com/paul_winginit
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Paul is a class man. He is honestly one of the only airliner reviewer I like. He is honest and friendly. Watching his videos is almost like you are with him in a way. He explains the things so well and from his personal viewpoint. He is living the dream. What a legend.
I feel bad hearting this because it's flattering, but I really do appreciate the lovely comment!
Don’t feel bad just ask me what happened on American eagle today. What a disaster.
@@sebastianschwarz8518 What happend?
Yup. No Sam Chui. Good approach Paul 👍🏻
I agree and doesn’t seem to rub it in peoples faces. Keep living the dream Paul
I laughed out loud when you said the Delta one cabin looked like a call centre you once worked at.
I wish my one looked like that, better seats, better screens 😂😂
had a chuckle on that too, the rows of screens in cubicles lol
Omg, it did look like one, lol!
I can’t unsee that EVER! Dang it Paul! 😂😂
the good old british humor
Paul this is why I have been watching you from your early days,your honesty and
friendly manner are wonderful to see. Looking forward to the Air France review
Just a few days away! Looking forward to releasing it!
I’ve only been to SLC once in like 2010 and all I remember was the beautiful mountains right next to the airport!!
Thanks for the *accurate* review of Delta. Most reviews are normally puff pieces by people who make their preference known and gloss over failures they’d rip other airlines for. Good to see you sticking to what made you a popular reviewer to being with, honesty!
lol between continental airlines and Delta I have 1.5 million miles over 20+ years............8 year platinum medallion on delta........only have 2500 miles through 6 months.........Ed Bastion has destroyed what Richard Anderson created..........after 800K miles on Delta it is such a shitty airline I only accept remote projects going forward.........
The outside terrace reminds me of the swiss air lounge in Zurich. It's absolutely gorgeous and you can not only spot flights and the runway but also a few regional train and train tracks at the backdrop of some gorgeous mountains. I spent the whole morning there waiting for my connection to Toronto
I flew JFK to Edinburgh and back on Delta One at Christmas. I had wonderful cabin crews. The food was good.I had the fish on the way over and breakfast was bread pudding french toast. On the way back, braised beef short ribs and then an English afternoon tea. The afternoon tea was only okay,but still better than most airplane food. I have never been able to sleep on long haul flights. These were exceptions. I slept well and arrived at both places well rested, not sore and stressed like other flights.
SLC's new airport is quite nice. The biggest complaint around is the one you brought up, the walking distance. My poor mother was at the far end of concourse B and had to huff about 20 mins to get outta there when she visited. So I suspect it can be rough for the elderly and disabled.
Your comment is 100% spot on. The new SLC airport is a nightmare of walking and more walking. Locals in SLC hate their new airport.
Check in to the end of concourse B is approximately 4/5 of a mile... SLC was designed for the young and fit traveler... 💪
I am requesting a wheelchair chair nowadays, which seems to be the case for many seniors and disabled travelers.
It’s actually longer than that as it’s not a straight line. I measure the Sky Club to the end of the B gates to be a 1.1 mile walk, and checkin about the same.
My husband & I traveled to Morocco and we were not happy with Delta either! We however had Delta Comfort+. However those seats were far from comforting. The ONLY thing that was any better than the cheaper seats was there was more leg room. However we paid $1,800
each for those Comfort + seats! Definitely not worth it.
The European Carriers like KLM, their 1st class service is spot on.
I am always impressed how you get a transcon J flight so cheap. You will have to do a behind the scenes video how you search and plan these trips. I had a feeling you avoid LHR due to the taxes for flying J.
I just flew Delta’s business class from JFK to Amsterdam on their A330-300. My screen was broken, and my partner had some hairs on his pillow that weren’t his! However, the food was actually pretty good! I had the branzino, and it was cooked to my liking. The crew were awesome. They offered me free miles for my broken screen, which I appreciated.
Somebody else's hair😟??? Ugh!!! Takes my appetite for what may be in the food. Gross!
Another great honest review, looking forward to the next one m8t,. Big hi from bonnie Scotland
Fair, accurate, and with Paul's cordial and inviting style. Great work as usual : )
Far better than the 5 hour United flight I was on last week that had no IFE screens even in first class!!!
No excuse for dirty aircraft. EVER! Great video again! 🎉
Living the dream Paul, love your content, feel like I'm on the journey with you!
I rarely ever see a reviewer/influencer give an honest view of a flight including all the bad things. Keep it up! I want to know all the crappy parts of a flight.
I flew Delta Airlines from Minneapolis to Incheon, and they gave out those slippers in economy class. They're so good that I've been traveling with them ever since.
I really like Delta, they really go out of their way for service, my wife must use a wheelchair and they are always there with it, one time we had to transfer all the way across MSP to catch the next flight, they put us all on a motor cart and drove us there, fast! But we do not see the need for anything better than just Economy Class, it's good enough.
We’ve flown Delta to Europe twice this past summer. Our experience was very different from this. Spotlessly clean seat area, gate-to-gate entertainment available, and ok food. Airline food is never particularly good, sometimes hideous…United, American, Air Canada. Service was very good, what I would expect for Delta One. We also flew premium economy a couple of times, which was surprisingly roomy and comfortable. We fly Delta as our number one choice and try to avoid United at all costs.
Delta 1 is GARBAGE!!!!!! compared to European Main Line Offerings KLM or AIRFRANCE ALL THE WAY!
Another great video. Thank you Paul.
I've been in the travel industry for almost 4 decades- I love your honest review. I'm going back to London this spring and decided I cannot take another long haul flight in coach and wanted some insight. Thank you, for sharing yours as I'm not convinced the $7000 on Delta would be justified.
Thanks! I haven't been to our new airport yet. But I've had plenty of Delta experience. They've never been known for their food. Just cheaper,more available flights. We really need to step up the comfort zone on our planes here in the US. Years ago we were ALL about comfort, food and glamor. I miss that.
You are correct about the ‘turbulence’, good excuse to keep everyone seated. Happens every single flight without fail.
Are you turning aircraft turbulence into a conspiracy? ...
Only time I haven't experienced equipment envy was flying the Emirates A380 out of Gatwick. Made all the more hilarious by the only A380 gate being at the North Terminal. You get all the Easyjet A320s milling around and then a monster A380 rocks up dwarfing everything else
I appreciate the honest review and hope you have a better flight experience next time.
Keep up the great work as always.
Cheers.
My first time flying into the new Salt Lake airport we were at the farthest B-gate and it seemed to take forever to get to the baggage claim. Of course, it didn't matter as American took almost an hour to unload our luggage off a CRJ700. Do love the new airport overall, a major improvement over the old one which I have flown in and out of many times.
You are 100% right about the 'gate to gate' entertainment. It seems it depends on the flight. I've had it many times but others I did not. Not sure why they sometimes turn it on and sometimes don't. It doesn't make any sense. Just have it ready to go!
Excellent video Paul! The new SLC Airport seems amazing even though I’ve never visited the old SLC Airport before the new one definitely looks like it’s headed the right direction in terms of new US Airports and yes, Jeb’s video at SLC is definitely worth the watch as it was fabulous! I wish Delta would give my home airport of Detroit (DTW) would get a MASSIVE overhaul at least the older Delta Airlines terminal as the other newer terminal at DTW puts the old DL terminal to shame and it’s a real disappointment.
Also no transit train at SLC seems like a bit of a shortfall! 😂🎉
I can’t wait to visit when SLC is completely finished but the Delta Sky Clubs in SLC also look STUNNING and WAY BETTER than the older Sky Clubs like at DTW from what I’ve seen.
Finally the seat on the Delta A330-900neo looks pretty fabulous in Delta One for sure but I still don’t think the suite needs a door and hopefully DL improved their food offerings very soon as I’ve usually heard Delta food is pretty good especially in Delta One so this was SHOCKING 😮 to me!
Also I cannot wait to fly the Delta Long Haul International Business Class Delta One very soon! Finally at 5:36 I get “equipment envy” quite often and I didn’t realize it was a real thing and at 5:59 the Delta A330-900neo also flies out of their Detroit hub sometimes headed to places like DTW-CDG 🇫🇷 😊
Cheers 🥂 Mate!
Great job especially the jazzy music at 9:26 onwards 🎵 on that A330-900neo you chose for so very well! 😂🎉
Finally no gate to gate entertainment on Delta is a big disappointment at least in my opinion as lots of airlines like you mentioned have this, even the regional airlines fleet with United Express on their Embraer 175 fleet has gate to gate entertainment so that’s a HUGE LETDOWN! 😢
Thanks for another great and thorough review Paul - certainly will give that a miss!
I flew Delta One from Atlanta to Kahului, Maui last year and it was awesome. Crew helpful, food was good, and it was really comfortable.
Was the seat clean?
Love your balanced approach to reviewing. Always look forward to the next video. Safe travels.
My local supermarket here in NZ just got Biscoff so now I can pretend I'm flying Delta lol
Great review Paul. Love your work.
11:42 Background music going full late-night Cinemax here.
I flew through this airport over the summer and yes, as you said there is a lot of walking involved with it. The 7 min walk is definitely longer as, I had a connection from A gates to B2 and the whole walk was like 20 or so minutes. Other than that, it is a very nice upgrade from the previous terminal.
Last September I pre-ordered a fish dinner on my Delta One flight from Frankfurt to New York. Fish was not on the menu when I boarded that flight but Delta honored my request and had a fish dinner brought onboard especially for me. That was a nice gesture, but too bad the fish was dry and tasteless..but I didn't complain nor did I eat it all. You can only reheat that stuff so many times before it's too tough to serve.
Thank you for the video. Love it when you tap the aircraft on entry, al la Denis!! 😃👍👍👍
Nice choice on the phone upgrade. The phone video footage is much improved.
Absolute quality review Paul, just in the middle of a SEA-TPA Delta roundtrip the Sky Club saved us too. The Call Centre quote really made me laugh, and the loud galley conversation I’ve experienced too.
At least you got the Neo with Suites, Paul. I took this exact route last month and 48 hours prior my aircraft was given to a Boston flight and we got the A333… was a fine flight, but it’s a damn shame Delta is the USA’s “quality” airline.
Thanks for the video!
Generally with Delta you do get gate to gate entertainment. Seems odd that on this aircraft you ran into an issue. American carriers still do struggle with delivering a quality business class product internationally. Again, an excellent review!
Very good, and HONEST review by Paul once again... Its the type of review a non-frequent traveller can actually depend on... Very much unlike some of the other BIG reviewers who ever more frequently give "subjective" reviews that are totally worthless... Keep up the great work Paul..!!
*cough cough* SAM CHUI *cough cough*
Thank you Paul!🌞
Ah, I was looking at taking Delta One from New York to Venice next summer. Not a deal breaker for me, but I’m surprised to see the seat untidy like that on a brand new aircraft, and I think the space could have been utilized better. Maybe I’ll explore BA Club World and TAP Air Portugal executive class as well. Great review and very helpful as always!
Good luck if you think TAP is going to offer you a better experience.
@@briangasser973 Haven’t looked into it yet, I just saw the price tag. I take it I’ll get what I pay for?
BA is 👌👌👌
@@SamSingh-df6pxBS! I’ve flown with them more than once and their seats in business are horrible!
Our Delta flight from JFK to San Antonio was delayed 13+hours, Leaving after midnight, we were exhausted having flown from Europe. Sitting in business/ first we were unable to sleep as the attendants just feet from us were loud and laughing the whole flight. We arrived at our destination at 3:30 am exhausted.
I fly Delta domestically 6-9x annually and have had very good experiences with crew and services. I’m taking my first ever business class flight with Delta One flight later this month to LHR, but it’s operated by Virgin. Hopefully things will be fine. Great video, as always.
So that means it’s a Virgin flight lol
@@marvelmania4784 America is a third world country that needs outside help
Divvy
I heard if you agree to make 100 telemarketing calls during the flight, then you get better food on Delta. Just a rumor though. Great video.
LOL, I used to work in a call center. OH the horror stories . . .
I flew Delta One last month between ATL-MXP on the 767-400. The new seat looks nice, but it was quite dirty. The food wasn't very good either. For dessert I went with the sundae which was frozen solid and I had to wait about 45 minutes for it to thaw out. The breakfast portion was pretty good.
Can't wait for this is what I go to you to do a TA on United. I did that in October EWR to FCO. The food was so bad, I tried but could not deal with it. Not just dinner but the pre-arrival breakfast was sad. I think it's time to start flying a foreign carrier.
Sad result there.
Thanks for the video Mate
Your experience with the food in Delta One is unfortunate, as my understanding is that Delta’s food options used to be quite good. My 2 cents, though, is that Delta, in my experience, is the most reliable of the mainline US carriers, at least for domestic service.
That mushroom soup looked... inedible, to be kind. And the Business cabin really looks like a call center from above.
Excellent review Paul!
Agree 100% as I returned yesterday on DL 31 LHR-ATL and the food was probably the worst I’ve had on 25+ years - did same route in November 2019 (pre Covid) and it was good - yesterday was so bad I asked the cabin purser if an error had been made and if catering loaded was an error and really destined for a budget carrier and said said no that was the correct food - going forward I’ll stay on Air France as I agree their dining and in flight service far superior to DL
DELTA INTERNATIONAL MAYBE GARBAGE DONT'T KNOW. LOOKING FOR INPUT!
is it me or does your hair get more ginger with every video haha, not that I'm complaining i like it
Hopefully getting more ginger than more grey at my age...! ha
Everyone could use a little more ginger in their life!
That's fine, one more seat for me
I’m glad you enjoyed your time at my home airport of SLC. In regards to the long walk to concourse B, that is a frustration shared by many. However, once concourse B is expanded, they plan to make another tunnel to it right after security. They also plan to have a people mover take you across in the same tunnel. Hopefully that makes it easier to get to! Thanks for the review, sad to see that Delta dropped the ball.
SLC airport is a compact dream compared to the sprawling Amsterdam Airport (nice airport, just so spread out) or the utter mess at Charles de Gaulle.
If I was just looking at the video without listening to your comments I would have thought you had a fantastic experience. I flew First on American few days ago from eze to Mia and Delta looks 100 times better than American Airlines. Personally I only care about the comfort of the seat. Eating prior to the flight at the delta sky club is plenty . Love Delta.
I pretty much fly exclusively Delta and for the most part I think they are a fantastic airline, Alaska Airlines is also a great airline.
I completely agree with this review. The food in Delta one has gone down the pan, I recently flew Delta One on this aircraft from Seattle to LHR, the staff were as usual very good but what stood out as a huge cut back was the food. Even pre ordering it was delivered wrong and on the return although they got the food right it was cold.
Delta bring back the quality of first class food that you used to have, the filet of beef, fish,shrimp and seafood starters, hand made ice cream sundaesand the cheese board. For the price of Delta one on long haul, I think other airlines seem to be leaving you in the rear view mirror.
Great review Paul, sorry you were underwhelmed by their product, but I can see and understand why you were.
I hope delta contacts you after this review. Your points were spot on.
Really great, balanced video once again - really enjoy your travel videos!
Turbulence out of SLC is normal - you are starting amongst mountains and climbing out to the east you go over higher mountains still - try the SLC- Denver route to find out what that's like! Add to that, the airspace east of Denver often gets pretty bumpy, too - perhaps due to the high plateau?
I learned long ago not to expect great things from Delta. This is no exception... 😞
Have to disagree. Delta has been nothing but great for me. Flew them from LAX-SYD and ATL-SCL, both on A350s. The service was top notch. American and United could never.
I fly with them regularly and hold status! They’re by far the best in the United States and in the EU as well! And I can say this by having flown on MANY different companies across Europe and the United States!
That dodgy music from 1:00 onwards reminds me of the music in documentaries we used to watch on a massive CRT tv in the 1990s at primary school.
I flew Delta One ATL to LHR two weeks ago (AUGUST 16, 2023). I think I expected too much as I just wasn’t “wowed”. Delta hypes their Delta One product but reality doesn’t match up to the hype. Service was just ordinary. The Sky Club at ATL’s terminal F was great.
The cheese cake looked good. Wow 1,300 Euros roundtrip. A fantastic deal.
Good review honest too
Tbh, I would fly Delta more often but, being that they don’t allow you to buy a day pass for lounge access anymore, in addition to the fact that their skymiles rewards program has been regarded now as the SkyPeso program since skymiles are worthless on Delta, added to the fact that flights from where I live on Delta are more expensive out of MSP, why would I want to fly or even gain status with them?
We recently (one month ago) did a DAL trip to Hawaii...ATL to HNL and return. The food served was truly inedible. OK, we were in economy, but I've never ever experienced such awful food on any airline before. 3 years prior (pre-pandemic) we flew from Hartford to Dublin on Aer Lingus, and the food on that trip was 10x better. Delta needs to change their food supplier quickly.
Find that doors are really only useful during sleeping as it limits the light in the seat, other than that it makes no difference whilst in the seated position
Disappointing and not my idea of business class.
Thank you Paul for your honest review😀💚
Recently did ATL-AMS on DL A350 in Premium Select. We were very comfortable (20A-20B), fantastic IFE, really good pillow and blanket, outstanding crew, but the meals STANK! Geez... I'd been happier with a peanut butter and jelly sandwich and an apple. The snacks were crappy too. Enjoyed your video but hated you had a lousy time. Beautiful mountains in SLC.
Blame that people at Lufthansa (Sky Chefs, who provide most catering in US airports) for that. Most likely you've got far better catering on the way back from The Netherlands, even on DL itself....
@@syxepop very true 👍
Thanks for posting this review! I live near an airport where Delta is the main international carrier. Prior to Covid, I used to fly them in Delta One quite frequently to Asia where Business class was only $2300-$3200 roundtrip! Nowadays it is about 8k+++. For that service and with those amenities that you mention, this should be a crime to charge that amount! Prior to your video, I have been contemplating on flying Premium Select instead for my first Asian trip in years because of how much prices have gone up. But with Delta One being that shabby, how much more has PS declined post-Covid? Lastly, I do not agree that the partial door is a gimmick. It is not a complete visual barrier, I agree but it is at least a physical barrier. It prevents aisle traffic from invading your space when you are sleeping, and on occasion may also prevent the occasional glare from the TV from across the aisle.
Premium Select has gone WAY down in quality. Before the pandemic it was lovely. The perfect price point. Great service. Now it’s just glorified economy.
The short rib is class. Ordered the wrong thing
Enjoyed your commentary/criticism.
they automatically fixed my flight and kept me in business when I was late to arrive. I dont think any other airline would do that so I now go out of my way to fly them as long as their business class is not way more expensive as I am no baller. I also have not much of a choice as the main hubs I need are owned by Delta
Thank you for sharing..
Well, I am 6'2" so, I have to see if that Business Class seat is going to be fine you me!!
Paul, we talked about this last time. If I catch you flying Delta again, thinking "this time it will be okay" I'll get the Captain to prank you!
I flew last week on a “new, no wifi yet” DL A330-900 from LHR to SEA in coach. I missed my connection from BUD due to fog, I was ticketed on AA to LAX, I was thrilled they put me on DL. I enjoyed my whole flight experience. All was just fine, food, drinks, entertainment, the seat, cleanliness. Not Delta One of course, maybe one day. Thanks for another great report! 👍
What a brilliant price but unusual route. Any tips on how to find cheap business class tickets to the USA like this?
I work for delta and clean these seats, we never have enough time or the tools to clean this properly
Keep up the good work
Paul this was shocking mate but as usual greatly presented ❤
I cannot speak on the food as I have no experience with it.
However, the IFE is supposed to be gate to gate, that’s how it works on all of our other aircraft except the B717. Maybe the aircraft has different software? I’m not sure what’s going on there.
I fly Delta often and hold status with them, I’ve also flown on just about every single other company in the EU and the United States and I’m not sure what you were expecting here? This isn’t first class, Delta doesn’t have any such thing! It’s business class just like most other airlines are moving towards! From what I can see the crew were all very pleasant and welcoming to you and you were able to lay back with your feet up the whole flight! This is what you’re paying for in business and it’s why Delta is a fraction of the cost of the carriers in Europe that offer First class international! If you’re expecting that extreme level of service by all means go ahead and spend 10k+ on a single flight! For those of us who travel often for real jobs I assure you that most of us are quite happy with Delta!
I like how this answer is phrased as if you’re dealing with someone who hasn’t flown all the competition 😂 you don’t have to agree with it but if you look at this and say “well what else do you expect?” then you’re engaging in the tyranny of low expectations.
I will say, don't overlook the Impossible Meatballs! I've had them onboard and they are quite good, but that chicken looks like it had little to no seasoning as well. I still don't understand why DL made the A330neo D1 cabin so...white. The rest of them (at least the newer ones) have darker colors and look way better.
We recently flew Mint on Jetblue, Boston to London, close to the front so of course we heard the galley noise. Constant talking and clanging of whatever they were straightening up. Not being a 'talker' myself I wondered what could someone be talking about so long and what the heck were they organizing in that galley! Lesson learned, next time we'll choose a few seats back.
I flew D1 in the A350 from Incheon Korea to Atlanta in August. The suite layout was different and seemed more roomy than the A330. The food was varied with both western and Asian options and very good. Maybe better caterers at ICN? The cabin crew and service were great. I agree on the white colors on the interiors. They show wear very poorly. I would do it again but only if the price were right.
We flew Delta One last Thanksgiving to Paris from JFK and it was, eh. The dividers between seats had signs on them that they were broken, and food wise it was mediocre. On the other side the lounge at JFK was pretty awesome and the flight crew was amazing.
the close doors r much more useful when u r sleeping lying down
not too much when u r upright sitting
That’s beautiful video. Enjoy your Delta one on delta airlines are flying in in a couple weeks from Nashville to San Francisco on Delta Delta comfort
I am in Nashville right now! Fabulous city.
@@Paul_Lucas Enjoy the food!
Great video Paul
Paul the issue here with the cleaning is a common problem on all airlines again not just delta
What no wifi ? Was the plane supposed to go to Qantas ?
Over the last year Delta’s prices have skyrocketed while everything else has gone downhill
Informative vlog as always Paul
I've always had good experience with delta
Hello Paul - excellent video again and agree food was so poor and weak choice for a 10 hr flight especially that chicken bloody hell!!!
I am flying American business to Raleigh and then onto Miami in December ready for a Christmas Caribbean cruise😀. I hope you will be able to reply and give me some advice. I have a 2 hr lay over and never had a connection before. I know will be customs checked at Raleigh but still not fully found out if I have to re check my suitcases in again at Raleigh and go through security again as say a new customer or is there some form of transit channel? Thank u Steve Musty
You will need to recheck your bags at your entry point to the US in Raleigh-Durham, yes. You will also need to reclear security; the US has no international transit channels at all. Good news is RDU is not too large an airport so this should be relatively painless!
Thank you for the swift reply much appreciated
Isn't this the second Delta flight you've reviewed where the seat was dirty?
While on the subject of white seats, I hope United can go lool at Continental's archives and bring back the Continental blue cabin, which ages better and creates a dimmer and more relaxing ambience than United's new white cabin. Hopefully Boeing and Airbus can bring back color-customizable sidewall panels like they did with older 777s, even though modern planes have mood lighting.