Hi, my elderly neighbour is experiencing a problem with her Levant stairlift. When she is using it, it will randomly stop moving. I tried it and it just feels like the chair can't handle the weight and just pauses. It will work perfectly if no one is sitting on the seat. What could be causing this problem? Thanks Edit: When she sits on it, it takes her almost to the top of the stairs, about 3 quarters of the way up. When i tested it, it took me halfway up and when my friend (who is heavier) tested it, it barely move a quarter of the way up. I also noticed a lot of dust build-up on the chain but i feel like this isn't causing the problem. Feels like the motor is stalling due to the weight. I'm in Tralee, Co. Kerry.
@@themobilityguy Thanks for replying so quickly. It's hard to know when the batteries were changed. Wouldn't know much about stairlifts. It was working fine only a week ago and then all of a sudden it seemed like the power just weakened? It will work properly when no one is sitting on the seat. It will go from top to bottom but if someone sits in it, it will only travel a bit up the rail and then you hear a "beep" sound. Then it stops. Such a pity because this elderly lady finds it extremely hard to walk up the stairs. Wish I knew the answer.
It has to be your batteries , the alternative is a motor issue if not, I’ve installed maybe around 500 of them and never had a motor failure. I’ve even seen these pissing out gearbox oil and yet still , the lift kept working 😂 So I’m willing to bet it’s batteries , if you’re getting a stairlift company , it’ll cost quite a bit , for example I’m in Kildare , so going to Kerry would cost a lot. Check my removal video that I just released if you want to see where the batteries are on this lift etc , are you willing to change the batteries or do you need a stairlift company for this? I can advise what to do either way, them batteries aren’t hard to change , even for a non stairlift engineer , quite easy.
Hi, my elderly neighbour is experiencing a problem with her Levant stairlift. When she is using it, it will randomly stop moving. I tried it and it just feels like the chair can't handle the weight and just pauses. It will work perfectly if no one is sitting on the seat. What could be causing this problem? Thanks
Edit: When she sits on it, it takes her almost to the top of the stairs, about 3 quarters of the way up. When i tested it, it took me halfway up and when my friend (who is heavier) tested it, it barely move a quarter of the way up. I also noticed a lot of dust build-up on the chain but i feel like this isn't causing the problem. Feels like the motor is stalling due to the weight.
I'm in Tralee, Co. Kerry.
Hi, it seems like batteries are worn. When was the last time they were changed?
@@themobilityguy Thanks for replying so quickly. It's hard to know when the batteries were changed. Wouldn't know much about stairlifts. It was working fine only a week ago and then all of a sudden it seemed like the power just weakened? It will work properly when no one is sitting on the seat. It will go from top to bottom but if someone sits in it, it will only travel a bit up the rail and then you hear a "beep" sound. Then it stops. Such a pity because this elderly lady finds it extremely hard to walk up the stairs. Wish I knew the answer.
It has to be your batteries , the alternative is a motor issue if not, I’ve installed maybe around 500 of them and never had a motor failure. I’ve even seen these pissing out gearbox oil and yet still , the lift kept working 😂
So I’m willing to bet it’s batteries , if you’re getting a stairlift company , it’ll cost quite a bit , for example I’m in Kildare , so going to Kerry would cost a lot.
Check my removal video that I just released if you want to see where the batteries are on this lift etc , are you willing to change the batteries or do you need a stairlift company for this?
I can advise what to do either way, them batteries aren’t hard to change , even for a non stairlift engineer , quite easy.