IT Incident Management vs. Problem Management - ITIL4

[@ivoryjohnson4662]

The explanation of the fire and the arson investigation is EPIC!!!!! Thank you so much

[@juanastellato837]

thank you for posting this. I have my Itil test today, and well, I needed to understand incident management vs. problem management...

[@BzBug]

very detailed explanation, wonerful. Thank u very much :D

[@ACILearning]

My pleasure. Thanks for watching, Kalpesh!

[@lillyrose5463]

great explanation! thank you!

[@madzn2539]

Very well explained Sir 👌

[@swapnil23246]

Well explained, thank you!

[@ACILearning]

Appreciate it! Thanks for tuning in.

[@NDSLAB]

Wrong! When an incident occurs, the initial focus is on resolving the incident and restoring services. Once the incident is under control, problem management may come into play to investigate the root cause and implement long-term solutions to prevent similar incidents from happening again. [ITIL Certified Advisor]

[@pranilmadeshwar4390]

Does Problem Management have SLA...?

[@adibkusuma3022]

Thanks

[@ACILearning]

Welcome :)

[@sujithwanigasekara5453]

Thanks