Incidentally, having been a carpenter and joiner for 32 years, I have very recently severely injured one of my arms which now needs an operation to hopefully retain it's functionality. Meanwhile, I have tried my best to contact the local job centre because I cannot work for quite some time. To say they are unhelpful is an understatement!!!! They will not take phone calls, and I cannot travel! They just leave you in the shit with zero assistance! These audits are absolutely essential to diminish peoples fear of the stress-inducing places! Thank you, PTTP!
If you have a welfare rights for your area contact them. You can find with a google search and are free, they are very effective and cuts the bureaucracy. Hope it helps and get well soon :) .
@@dibblerd986 Thank you. I'm trying to get statutory sick pay but Jobcentre is of no help whatsoever. How dare they make a fuss about being scrutinised when they don't even help the people they should!!!
She probably closes these blinds on sunny days where the sun makes it hard to read the screen. But she wouldn't close them blinds because a person with a camera who would not obey her commands has mentioned safety. But she believes he is beneath her, and what not let that ego go.
The Manager needs retraining imo. She was obviously ill-informed about the law and her own organisations policy, and unprofessional in the way she would not listen to you. Her escalation was unacceptable and all this warranted an apology, which you didn’t get.
@@whatilearnttoday5295 I do wonder if any of the ‘culprits’ ever watch themselves on here and try to learn how to do things better. I would be mortified if I had ever been ‘caught’ acting like this person and I would make it obvious that I was prepared to change for the better. Maybe this manager can’t or won’t change!
@@whatilearnttoday5295 If no incentives are possible for acting professionally as they should, they should be subject to disciplinary action for poor performance imo.
I've only had to visit a job centre once and that was enough, everyone was able to hear what was been said so I told her I didn't appreciate everyone knowing my business and could we continue in a more private place, to say she was shocked that I DARE question her was unbelievable but she did take me to a separate room in the end, so guys don't stand for it, you have rights, USE THEM....
She is afraid of being recording on discussion, she refuses to face the Directives. And the dude claims they have done their best to help..... The guard is suffering, so frustrating having a person using his Rights.
Problem with that is they get an attitude and don't want to do their best to help you. Basic power play - don't rock the boat. Which is majoritively why the people have lost the power that we should have. We've just handed it over for personal short term gain not looking at the masses consequence further down the road.
You stating that they treat people looking for a job as lesser people is spot on and I speak from experience . Some of these staff are as helpful as a fork in a sugar bowl and close ranks and deny everything if you try and make a complaint.
Job centre staff have no incentive to get people into work - think about it ... if everyone had a job they would be redundant and would have to do REAL work
Great interaction, It's frightening how incompetent Jobcentre Managers are, I once had one tell me to my face "I'm not going to check policy or law", luckily I was covertly recording at the time so she was reported to the DWP.
Yes in the most polite way possible to make what she's saying seem more reasonable 😂 can't close blinds because the security need to secure the outside of the building to which is that even in their job description? I'm not sure I don't think it is.
Just another case of public servants in a cushy job, all settled into their little routine and understanding of the rules, and then along comes a challenge of their perceived beliefs and authority...ego goes into hyperactive...
I'm at 30:19, and I can hardly bear why you are listening to that waffling cop. You are right - She has NO jurisdiction, yet her time and the public's money are being wasted by her attending and acting as a runner or go-between for the DWP office manager. It is the DWP manager who needs to be warned by the cop NOT to waste Police time - That is a Criminal offence still! ... PINAC, baby
"Hiya mate" What way is that to speak to a client/customer? Disgusting. You are beautifully articulate, PTTP and explain things well without rambling. Top Auditor in my opinion👍🏼👏🏼
Hi mate your doing a Great job back in the days many many years ago I was looking for a job and I felt so embarrassed my interview at job centre was next to someone else and everyone in waiting seating area heard all my personal issues . So Im glad what your doing 👍
I really hate ever having to go to these places they make you feel so uncomfortable it's unreal.! So glad you do these to show them they can't intimidate people! Keep at it my friend 👏🏼
What about a terminally ill claimant, through to someone suffering with mental health. These potential claimants who are coming to terms with an illness, will struggle immensely to put themselves in front of an audience, and ask for help. I know for a fact where I am, they won’t entertain taking you to a private room, if requested. So the entire floor gets to see someone have a mental breakdown... that’s if they managed to get through the G4S security in the first instance!
A couple of years ago,I was so stressed with going into my local jobcentre that I took a touch point cleaning job through a recruitment agency. I thought, "at last,no more jobcentre appointments". After I completed the paperwork,I was informed that the location of the cleaning vacancy,was at the jobcentre. 40 hours a week. (Covid cleaner). I was gutted!
Ironic … you’d think people attending the job centre would be first in line for that job. If they can’t even connect a cleaning job in their own building with a person they are finding jobs for then what hope is there
They all make stuff up to try and get you to do what they want. Police make up so many rules and laws that they don't have enough brain capacity to know the actual laws anymore.
Worried? My arse! The manager is only worried because she's not in control & doesn't know what to do to get her own way. Hence the desperate call to the cops. The manager doesn't seem to know their policies & procedures, hence the reluctance to print it, or even read it to confirm that you're not lying. That should be a disciplinary matter. Also ignoring the GDPR advice you've given, but seems to be quite happy to be in serious breach.
That police woman took the side of that job centre immediately instead of looking at the policy/rules of the centre, you put her in her place but she wouldn't agree that you were right, so basically she could have stopped the argument of filming immediately by saying you were right to film,... But don't the police do that all the time !!!!
Not that she was a shining example of perfection in her role but in comparison to others I’ve seen doing a similar job Emma did quite well. The lazy manager was everything I’d expect to see on one of your Job Centre visits.
Giving out orders when they don't know the law The way they go about it , they don't know their policy they don't hear a word you say, they will not be educated , it's just do as I say they have no authority it's public property unbelievable She is not capable of a discussion. If you don't use your rights you loose them it's a right to film in public The cop was useless going on feelings and making excuses for the bad behaviour Why did she have to say try not to antagonise after all that !!
I can confirm on my short experience with claiming JSA it was very demeaning, I lost all my confidence, self respect and felt worthless. The staff at the job centre were always super critical of every aspect of my claim and job search attempts, I was made to feel like I was claiming something I wasn't entitled to, or like I was doing something wrong! There was only maybe a couple of job centre employees who actually helped or supported me, most looked like they were disillusioned with the work and just there to pick up a paycheck each month...in fact some even mentioned they'd been long term unemployed and had been offered work by the job centre. Which I found very odd, if they'd been long term unemployed, how were they actually going to be able to offer me suitable knowledge about finding work, when they hadn't really done that themselves, they had been offered work by the job centre! It honestly felt pointless going there, the jobs on offer were not suitable or I didn't have the training or experience. They kept pushing me to apply for jobs they knew I had no chance of even getting an interview just to tick boxes and keep my job search 'figures' up. I hated every moment.
5:45 The irony of the jobcentreplus telling you to "protect your data" while they show data of people/other things to the public at 0:42 is just insane.
Wherever public money is used especially where the public require support the organisation needs to be open, honest and transparent without question. As a country we don’t need to waste money
I immediately become suspicious of someone when they demand for a camera to be turned off. I start thinking, what are you going to do or say to me that you don't want recording...
Cool calm n collected so was the Cop, a breath of fresh air very diplomatic and human unlike the arrogant job centre manager whose ego is bigger than her position. Entitled managerial positions in Britain really go over the top - a uniform makes a fool a bigger fool.
@@MickeyFKNMouse Yes true, is not for him to enforce as he doesn't work there, obviously, but that's irrelevant to the question you asked in your comment, which was, why should she care ? And again, like I said "because she works there" that was your question wasn't it ?
25:30 - yet again, the constable's main job appears to be to get the awkward member of the public who is making a nuisance of himself and standing up for his rights, to move on and stop causing trouble 🤔
Great work from the excellent PTTP - this guy is creating his own league for auditing. The smug manager, with her jacket on (with ID hidden) looked like she was about to leave, was typically out of her league and as always failed to listen. The staff seem to love following the rules - usually their own rules that they have failed to read or understand. Irony alert - the staff are being told about potential data breaches, but instead of gracefully addressing those concerns they phone the police and blame the person for highlighting them. It's always funny when they fail to address the point that PTTP is labouring - the fact that people's private information is not being protected. They seem to go into 'panic mode' as their ego takes over and they try to dig themselves out of a hole they climbed into themselves. The police constable didn't waste time in demanding PTTP's name, but suddenly changing her tune once she realised she was on camera. The irony of the police constable saying it can be intimidating being filmed, whilst filming herself! The reality is these places seem to be staffed by incompetent staff who should take advantage of the many services they seemingly provide - although the many posters cannot be filmed - despite having QR codes on them for scanning. Fantastic work PTTP - what a brilliant public service you are providing.
Brilliant job done to show the true colours of Beeston JSP. Spot on that most people coming to JSP have no alternative. Also it's not as if you were getting too close to people needing their services. JSP staff hate constructive criticism and they appear as if they are always right. The WPC is very good at trying to help the live journalist, nevertheless she thinks she understands what being human is!
All these workers are drones they cannot go against what the computer says even if it's wrong . These places are mind numbing and designed to break a claiment ,no privacy with security walking behind you every 2 or 3 minutes . They have been designed to make it an awful place to visit from start to finish .
I appreciate her approach and demeanour but none of that really matters if she spends her time, ‘our’ time, coercing you to get you to stop your lawful activities and leave a place you or can lawfully be. I would love to see the body cam footage of what she said to them. Did she tell them there is nothing she can do about trespass and that you are acting within the bounds of the law? Did she try to coerce them?
You have balls of steel, carefully created by spending much time learning about the laws & rights of the citizens, that are regularly abused by those who think they have authority, but don’t, We salute you 🫡
It always amazes me that only around 10% of viewers actually bother to tick these videos when this guy is one of the most educated and eloquent auditors on the net!
Well I think the like button is there for people to click on if they “liked” the video. At the time of me making this post, it appears that 92.6% of people don’t.
Great audit. Am glad PTTP pointed out about body-worn notification. Was disappointed that PTTP did not receive at least an apology from the manager and security. The “Welcome to Beeston” looked like children had cut letters out and stuck them on?
The disability discrimination act requires them to make 'reasonable adjustments' allowing filming of information for disabled viewers falls into this category! Manageress was rude my way or the highway not just trying to stop you filming also discriminating against you and your viewers is she saying disabled people are not entitled to view the information ?
@@jsteadman9262 Exactly it was on video, so this perception that his human right to record in the job center is under threat is imaginary! Because you are watching a video of him recording in the job center.
I appreciate the concerted effort you are making to improve the behaviour of job centres. What a great point you made that the manager spoke to the police in private whilst the customers have their private information on full display, with no regard to GDPR. She didn’t want to be recorded but fails to show the same concern for the privacy of clients. The staff don’t want to be filmed it makes them “uncomfortable “ but it makes me “ uncomfortable” that they have no regard to the privacy of others. Not much privacy when she has her face on the wall with details!! The police officer though not confrontational failed to uphold rights. She continually kept making job centre points rather than accepting the rights of others. Officer their feelings are not law tell them they signed up for it. I guarantee she sympathised with them and failed to make your point other than she can’t stop you! So to me she failed. She also failed to tell you she was filming until you asked and she didn’t like being told that wasn’t policy. . I guarantee she will not tell the next person. Rights only go one way for police officers like Emma.
They have dismissed the memo from their superiors about public photography. How come AB shut down and blinds drawn at a job centre recently and these guys couldn't pull a blind down.....pathetic🙄 Have they not got CCTV on the car park?😎
I was one of the guys who got smoking stopped in job centres Way back when ! Yeah at a meeting I was attending at job centre I ask advisor to stop smoking ,The advisor refused to stop smoking, Next day myself and four mates went to job smoking pipes with most obnoxious smelling tobacco in existence, We had a cassette recorder and were playing Pink Floyd's The Wall ,,,, Needless to say the manager asked us stop smoking and turn off music haha , The police charged us with breach of the peace ,,At court we were represented by human rights lawer and found not guilty , A few months later a lot of new laws regarding smoking in public came in ,
@@Polecat54941 Yeah man True ,,,, We still got the invisable wall in Public places,,,,Job Centres, police stations ,Banks , They call it policy , "Break down the WALL"
The officer was very nice, but again with the feelings. They need to understand that out of uniform, fine discuss feelings etc. In uniform it should be lawful or not. Thats it.
@Brian Mooney , in which case she should have said, " you are absolutely correct Sir, I apologise as I realise that every word either of us has said would probably be inadmissible in Court if this matter resulted in charges being preferred against you".
@Brian Mooney , if you say so..... if she was a true professional she would not have spoken to the auditor at all as she would have been aware that he was performing a lawful activity.
@Brian Mooney , that shows your ignorance of the legal system. The auditor is not an accused party as he has not been charged with any offence. A person only becomes 'accused' when an actual accusation is made against them, and some idiot security guard or manager does not possess the power to do that in criminal proceedings. She would or should have spoken to the staff first and told them that the public area is set aside for the public. If the staff made false complaints regarding the behaviour of the auditor then they should be investigated. I do not know who Jeremy Kyle is, but you seem to be well aware of whatever he does, so feel free to take your own advice.
Why is 'the manager' not identifiable? The answer is clear. Her ID badge is hanging on a lanyard - or rather it isn't - the lanyard is hanging from the badge which is stuffed into her left trouser pocket. If staff in any organisation dealing with the public refuse to identify themselves then shun them. Refuse to engage them and do what you are permitted to do. That identification is designed to permit us - the public - to complain about them if it is required. It is not for them to decide whether or not to display.
Maybe if we all did this in job centre's do you think they would do things better and be more professional?well its worth a try,and by recording them you have a record of what they said,oh interesting this is probably why they don't want you to record them,it is your right to protect yourself and make a record of what was said,if its good enough for the police its good enough for everyone else.
Maybe, yeah. I went to a London Jobcentre last week not to record but pretended I was doing a job search and staff didn’t name anyone, spoke very quietly, didn’t call people over they just looked and waved them on. Blinds were closed too.
What an absolute schooling! Yo have definitely become my favourite auditor...always professional, unshaken and non confrontational...unless they truly deserve it! LOL Brilliant!
All about power and control. They bluff their way into these jobs, and have no clue how to do them, that’s why they don’t want to be filmed. How do you stay so cool?
oh boy, the whole time I thought send her on her way already, despite having no authority she made up excuses to defend arrogant public employee feelings and kept trying to somehow convince you to abstain from what is your right but anyway thanks for the video 👍
Honestly the job centre audits are the best, you will never see people who love their jobs just a little too much like job center advisors, the amount of a power trip they are on is insane, is like they are memoed when you arrive "right we need you to make this person feel as small of possible" if you have never used the job centres services then you are blessed once was more then enough when i was in my young years, never again id rather do the worst jobs going.
That security guard could do with teaching that manager the correct way of approaching and how to speak to members of the public. She was very unprofessional
Are these people crazy? It's like, would any of these people approach a cameraman, recording a weather reporter or a news person, filming outside Downing St or Westminster and start telling them to stop filming and that they don't want to be filmed? Is it one rule for corporations and another for regular citizens? I live in Manchester and every time I see someone filming with a big expensive camera, I give them a WIDE berth just in case they try and interview me because I don't HAVE to be and don't want to be on camera.
I literally had a instance in Mansfield where I shouted across to a woman that she could go behind me if she didn't want to be on camera... She then walks in front of me and the camera and asks me to delete it 😂
They refused to compy with a FOI in the past, requesting a copy of the software used for medical assessments. They not only refused me a copy, they refused it to be examined by a lawyer, MP or Tribunal. they think they are above the law.
No they are not choosing to have those conversations ,they have no choice . I had to sign on a few years ago (first time ever )it was a horrible experience .The security were surly and rude, I could hear everything that was been said by the claimant in front to me and I know all the people behind me waiting to be called could hear everything I was saying . I I was made to feel like a scrounger.
Your You Tube name with "proletariat" in it made me laugh, it was a phrase always used by my uncle born in the 1920's. Took me years as a child to realise what it meant. Amazing audit, keep up the good work, one of the best UK Auditors around.
Very nicely done, however I would have showed the manager the directory path on their internal intranet to the policy document in question and the relevant para. I suspect she would have emmediately run off to her laptop to confirm this then she would be educated! You need to push harder buddy, hold them to account fully.
It really annoys me when you tell police an absolute truth and they switch off ... only to hit back with their next question on why you do what you do. This is closed minds at work.
Organizations such as Job Centre's spend enough time and money training their staff on such subjects as "diversity" they should extend that to basic GDPR and RIPA
Old Job Centres had private booths where you could discuss your issues and needs. There was also a selection of jobs on view to the public, which could be applied for at the time. As others say, the new set up is designed to destroy your will and depress you even further about your situation. Terrible places!!
I've become addicted to these videos, always fascinating on a legal basis but beyond that, on the power trip a uniform can give an individual. 10 episodes into my viewing later, it was nice to see someone like Emma who's just trying to be diplomatic as compared to the goons in other episodes. Fascinating documentation of the power-base in the UK from PTTP - amazing channel, thanks for your work.
Appalling job centre staff. Appalling policing towing their line, police should not have turned up at all, but it’s just a sad indictment on the state of things in the UK. I would also add that having had personal experience of a “job centre” over recent times (not now thankfully), their sole purpose is to demean people, make things as difficult as possible and be as unhelpful as is humanly possible, with the intention of utterly discouraging everyone (even genuine claimant’s) from signing on. Hence the massively scewed unemployment figures and a cause for rising crime and we’ve had this for the last 12 years, Tory Britain!
Love these foreigners barking out orders on a subject they know nothing about…..unbelievable…..is this a job centre just for foreigners..? I don’t want to be recorded because I am doing something wrong…..😂🤣😁😅 get your act together…GDPR……what’s that mean? 😂🤣😁more training needed…🇬🇧🇬🇧
Well done my friend. Power to the people. They have cameras in there so one more camera makes no difference. Notice they don't have a problem with the cop and her camera.
So they cannot close the blinds because the security officers need to see outside and it is fine for some one to film the claimant's personal details. How about purchasing security screens covers then.
But she talked about a bunch of stuff that was outside of the scope of her job. Provided her personal opinion on how the citizen should conduct his legal activities.
Look they don’t want you in their recording because they can’t be bothered to make customers information private...as these people working in these places are ego maniacs.
Incidentally, having been a carpenter and joiner for 32 years, I have very recently severely injured one of my arms which now needs an operation to hopefully retain it's functionality. Meanwhile, I have tried my best to contact the local job centre because I cannot work for quite some time. To say they are unhelpful is an understatement!!!! They will not take phone calls, and I cannot travel! They just leave you in the shit with zero assistance! These audits are absolutely essential to diminish peoples fear of the stress-inducing places! Thank you, PTTP!
You're in a trade dude all. Jobs come through indeed cv library etc not the shit centre. Fk them mate
@Xavier Behavier yep jc Rrnt a place to find jobs
If you have a welfare rights for your area contact them. You can find with a google search and are free, they are very effective and cuts the bureaucracy. Hope it helps and get well soon :) .
@@dibblerd986 Thank you. I'm trying to get statutory sick pay but Jobcentre is of no help whatsoever. How dare they make a fuss about being scrutinised when they don't even help the people they should!!!
@@The-Great-Brindian Thank you. I may well have to take unskilled work! Depends how my operation goes tomorrow.
Manager of the job centre.
"I cannot shut the blinds to protect personal Information because my ego won't allow it "
That’s exactly it.
She probably closes these blinds on sunny days where the sun makes it hard to read the screen.
But she wouldn't close them blinds because a person with a camera who would not obey her commands has mentioned safety. But she believes he is beneath her, and what not let that ego go.
The Manager needs retraining imo. She was obviously ill-informed about the law and her own organisations policy, and unprofessional in the way she would not listen to you. Her escalation was unacceptable and all this warranted an apology, which you didn’t get.
Reviews suggest she is a major problem with this JobCentre.
@@whatilearnttoday5295 I do wonder if any of the ‘culprits’ ever watch themselves on here and try to learn how to do things better. I would be mortified if I had ever been ‘caught’ acting like this person and I would make it obvious that I was prepared to change for the better. Maybe this manager can’t or won’t change!
@@silentwitness247 What incentive would there be for one of these JobCentre employees to do their job well?
@@whatilearnttoday5295 If no incentives are possible for acting professionally as they should, they should be subject to disciplinary action for poor performance imo.
That seems to be a common theme with public employees
Basically they don’t want you in their recording because they can’t be bothered to make customers information private. Lazy tyrant..
The ICO is aware of the DWP constant behaviour and failures of GDPR and the DPA.
I like how he specialises in these Job Centres. Other Auditors won't go near those places because of the hostile reception they tend to receive.
@@JoePublicUk Seriously??
some do, some don't.
@@JoePublicUk unfortunately they have armed tyrants only a phone call away, so they are comfortable abusing citizens rights whenever these choose to.
Have you seen the one where he got assaulted outside?
I've only had to visit a job centre once and that was enough, everyone was able to hear what was been said so I told her I didn't appreciate everyone knowing my business and could we continue in a more private place, to say she was shocked that I DARE question her was unbelievable but she did take me to a separate room in the end, so guys don't stand for it, you have rights, USE THEM....
She is afraid of being recording on discussion, she refuses to face the Directives.
And the dude claims they have done their best to help..... The guard is suffering, so frustrating having a person using his Rights.
Problem with that is they get an attitude and don't want to do their best to help you. Basic power play - don't rock the boat. Which is majoritively why the people have lost the power that we should have. We've just handed it over for personal short term gain not looking at the masses consequence further down the road.
@@toughbikkies3699 There were never any short term personal gains. People are just cowards.
You stating that they treat people looking for a job as lesser people is spot on and I speak from experience . Some of these staff are as helpful as a fork in a sugar bowl and close ranks and deny everything if you try and make a complaint.
Job centre staff have no incentive to get people into work - think about it ... if everyone had a job they would be redundant and would have to do REAL work
Great interaction, It's frightening how incompetent Jobcentre Managers are, I once had one tell me to my face "I'm not going to check policy or law", luckily I was covertly recording at the time so she was reported to the DWP.
The gender of this individual being totally incompetent is zero surprise
Job centre audits are underrated. They absolutely freak out haha 😂
So she's the feelings police, and not worried about law.
Yes in the most polite way possible to make what she's saying seem more reasonable 😂 can't close blinds because the security need to secure the outside of the building to which is that even in their job description? I'm not sure I don't think it is.
Excellently done mate, you're professional, calm and get your points across extremely well.
Deffo
Just another case of public servants in a cushy job, all settled into their little routine and understanding of the rules, and then along comes a challenge of their perceived beliefs and authority...ego goes into hyperactive...
Spot on, you summed the situation up perfectly
I'm at 30:19, and I can hardly bear why you are listening to that waffling cop. You are right - She has NO jurisdiction, yet her time and the public's money are being wasted by her attending and acting as a runner or go-between for the DWP office manager.
It is the DWP manager who needs to be warned by the cop NOT to waste Police time - That is a Criminal offence still! ... PINAC, baby
"Hiya mate" What way is that to speak to a client/customer? Disgusting.
You are beautifully articulate, PTTP and explain things well without rambling. Top Auditor in my opinion👍🏼👏🏼
Hi mate your doing a Great job back in the days many many years ago I was looking for a job and I felt so embarrassed my interview at job centre was next to someone else and everyone in waiting seating area heard all my personal issues . So Im glad what your doing 👍
I really hate ever having to go to these places they make you feel so uncomfortable it's unreal.! So glad you do these to show them they can't intimidate people! Keep at it my friend 👏🏼
What about a terminally ill claimant, through to someone suffering with mental health. These potential claimants who are coming to terms with an illness, will struggle immensely to put themselves in front of an audience, and ask for help. I know for a fact where I am, they won’t entertain taking you to a private room, if requested. So the entire floor gets to see someone have a mental breakdown... that’s if they managed to get through the G4S security in the first instance!
Po we étt
A couple of years ago,I was so stressed with going into my local jobcentre that I took a touch point cleaning job through a recruitment agency. I thought, "at last,no more jobcentre appointments". After I completed the paperwork,I was informed that the location of the cleaning vacancy,was at the jobcentre. 40 hours a week. (Covid cleaner). I was gutted!
No good intention goes unpunished!
Oh no! Well that was one of those cruel life jokes. How crazy. Did you end up working that job?
@@kbc1883 yes,but I left to go work for the crown courts lol less stress there
Ironic … you’d think people attending the job centre would be first in line for that job. If they can’t even connect a cleaning job in their own building with a person they are finding jobs for then what hope is there
Standing outside in public filming a public business is now antagonizing? She's just making stuff up now.
They all make stuff up to try and get you to do what they want. Police make up so many rules and laws that they don't have enough brain capacity to know the actual laws anymore.
Worried? My arse! The manager is only worried because she's not in control & doesn't know what to do to get her own way. Hence the desperate call to the cops. The manager doesn't seem to know their policies & procedures, hence the reluctance to print it, or even read it to confirm that you're not lying. That should be a disciplinary matter. Also ignoring the GDPR advice you've given, but seems to be quite happy to be in serious breach.
That police woman took the side of that job centre immediately instead of looking at the policy/rules of the centre, you put her in her place but she wouldn't agree that you were right, so basically she could have stopped the argument of filming immediately by saying you were right to film,... But don't the police do that all the time !!!!
The pigs automatically side with the apparent offices of 'authority', rather than the actual Law!
Na she handled it alright. She listened to both sides and gave him enough time.
@@ClickChase nah she didn't.
Not that she was a shining example of perfection in her role but in comparison to others I’ve seen doing a similar job Emma did quite well. The lazy manager was everything I’d expect to see on one of your Job Centre visits.
Pfft s-he was an absolute cretin, babbling inanities about "they're human too" and "feelings"
I think they could send a better quality tart WPC though. Some of them are very hot. She was all a bit mousey and conciliatory for my liking .
You known a fact sexy wpcs don't fart on the job 😂
Giving out orders when they don't know the law The way they go about it , they don't know their policy they don't hear a word you say, they will not be educated , it's just do as I say they have no authority it's public property unbelievable
She is not capable of a discussion. If you don't use your rights you loose them it's a right to film in public
The cop was useless going on feelings and making excuses for the bad behaviour
Why did she have to say try not to antagonise after all that !!
I can confirm on my short experience with claiming JSA it was very demeaning, I lost all my confidence, self respect and felt worthless.
The staff at the job centre were always super critical of every aspect of my claim and job search attempts, I was made to feel like I was claiming something I wasn't entitled to, or like I was doing something wrong!
There was only maybe a couple of job centre employees who actually helped or supported me, most looked like they were disillusioned with the work and just there to pick up a paycheck each month...in fact some even mentioned they'd been long term unemployed and had been offered work by the job centre.
Which I found very odd, if they'd been long term unemployed, how were they actually going to be able to offer me suitable knowledge about finding work, when they hadn't really done that themselves, they had been offered work by the job centre!
It honestly felt pointless going there, the jobs on offer were not suitable or I didn't have the training or experience.
They kept pushing me to apply for jobs they knew I had no chance of even getting an interview just to tick boxes and keep my job search 'figures' up.
I hated every moment.
Some great points made there...glad things are working out for you now.
They made me go down whist on crutches following a knee operation! Under the threat of sanctions.
@@movarvo1217Doesn't surprise me at all.
They don't realise the damage that sanctions cause people.
5:45 The irony of the jobcentreplus telling you to "protect your data" while they show data of people/other things to the public at 0:42 is just insane.
They do not give a sh*t, about other people's details.
Great policing. So rare for a police officer to actually take the time to listen instead of barking orders.
7:12 I couldn't stop laughing as I paused the video to read the "customer charter". 🤣🤣🤣
Wherever public money is used especially where the public require support the organisation needs to be open, honest and transparent without question. As a country we don’t need to waste money
I immediately become suspicious of someone when they demand for a camera to be turned off. I start thinking, what are you going to do or say to me that you don't want recording...
She may have something to hide....hmm. 🤔
I bet those two muppets were absolutely LIVID when they saw that you were not being dragged out of the building in handcuffs! 😄
Cool calm n collected so was the Cop, a breath of fresh air very diplomatic and human unlike the arrogant job centre manager whose ego is bigger than her position. Entitled managerial positions in Britain really go over the top - a uniform makes a fool a bigger fool.
Agreed. Constable Emma did her best 👍
She had time to talk to the officer, but no time to look up the policy.
@@MickeyFKNMouse Because she’s F-K-N paid too!
@@MickeyFKNMouse Because she works there he doesn't
@@MickeyFKNMouse Yes true, is not for him to enforce as he doesn't work there, obviously, but that's irrelevant to the question you asked in your comment, which was, why should she care ? And again, like I said "because she works there" that was your question wasn't it ?
25:30 - yet again, the constable's main job appears to be to get the awkward member of the public who is making a nuisance of himself and standing up for his rights, to move on and stop causing trouble 🤔
They were quick!
Great work from the excellent PTTP - this guy is creating his own league for auditing.
The smug manager, with her jacket on (with ID hidden) looked like she was about to leave, was typically out of her league and as always failed to listen. The staff seem to love following the rules - usually their own rules that they have failed to read or understand.
Irony alert - the staff are being told about potential data breaches, but instead of gracefully addressing those concerns they phone the police and blame the person for highlighting them.
It's always funny when they fail to address the point that PTTP is labouring - the fact that people's private information is not being protected. They seem to go into 'panic mode' as their ego takes over and they try to dig themselves out of a hole they climbed into themselves.
The police constable didn't waste time in demanding PTTP's name, but suddenly changing her tune once she realised she was on camera. The irony of the police constable saying it can be intimidating being filmed, whilst filming herself!
The reality is these places seem to be staffed by incompetent staff who should take advantage of the many services they seemingly provide - although the many posters cannot be filmed - despite having QR codes on them for scanning.
Fantastic work PTTP - what a brilliant public service you are providing.
Without a doubt.
Other than entertainment value what public service is he providing?
The manager isn't managing to stay upto date and doesn't want to be seen wanting.
@@Fartman3000 he’s educating you, me , the government employees and the police about our rights.
@@gregkasza1925 if you think that, you're dumb
Brilliant job done to show the true colours of Beeston JSP. Spot on that most people coming to JSP have no alternative. Also it's not as if you were getting too close to people needing their services. JSP staff hate constructive criticism and they appear as if they are always right. The WPC is very good at trying to help the live journalist, nevertheless she thinks she understands what being human is!
They're overpaid and underworked
Basically they don’t want you in their recording because they can’t be bothered to make customers information private. Lazy tyrant..
All these workers are drones they cannot go against what the computer says even if it's wrong . These places are mind numbing and designed to break a claiment ,no privacy with security walking behind you every 2 or 3 minutes . They have been designed to make it an awful place to visit from start to finish .
They are the problem,just following policy the complete disconnect between thinking humans and CORPORATE GOVERNANCE.
scumbag drones
He should have asked them what is their Immigration status seems the government just Employ people straight from the Dinghy from France
Ironic that PTTP was doing the same by videoing the people inside and making no privacy.
@@romeshmalik7098 what's good for the goose is good for the gander
I appreciate her approach and demeanour but none of that really matters if she spends her time, ‘our’ time, coercing you to get you to stop your lawful activities and leave a place you or can lawfully be. I would love to see the body cam footage of what she said to them. Did she tell them there is nothing she can do about trespass and that you are acting within the bounds of the law? Did she try to coerce them?
they are not benefits they are entitlements that EVERY PERSON in society pays taxes for !
But the money must be spent on the public services being sued for such bad service lol
You have balls of steel, carefully created by spending much time learning about the laws & rights of the citizens, that are regularly abused by those who think they have authority, but don’t,
We salute you 🫡
It always amazes me that only around 10% of viewers actually bother to tick these videos when this guy is one of the most educated and eloquent auditors on the net!
Well I think the like button is there for people to click on if they “liked” the video.
At the time of me making this post, it appears that 92.6% of people don’t.
Great audit. Am glad PTTP pointed out about body-worn notification. Was disappointed that PTTP did not receive at least an apology from the manager and security. The “Welcome to Beeston” looked like children had cut letters out and stuck them on?
I was thinking the same thing. Looked like a primary school notice board or something.
The disability discrimination act requires them to make 'reasonable adjustments' allowing filming of information for disabled viewers falls into this category! Manageress was rude my way or the highway not just trying to stop you filming also discriminating against you and your viewers is she saying disabled people are not entitled to view the information ?
Keep going bro massive respect you’re definitely making a difference💯👊
Difference to what?
@@iainstirling1475 Imaginary infringements of their human right to record people in the Job Center.
@@Fartman3000 It's on video, how is it imaginary 🤣
@@jsteadman9262 Exactly it was on video, so this perception that his human right to record in the job center is under threat is imaginary! Because you are watching a video of him recording in the job center.
@@Fartman3000 But if it's his right to do it and they tried to stop him doing it, then it can't be imaginary?
I appreciate the concerted effort you are making to improve the behaviour of job centres. What a great point you made that the manager spoke to the police in private whilst the customers have their private information on full display, with no regard to GDPR. She didn’t want to be recorded but fails to show the same concern for the privacy of clients. The staff don’t want to be filmed it makes them “uncomfortable “ but it makes me “ uncomfortable” that they have no regard to the privacy of others. Not much privacy when she has her face on the wall with details!! The police officer though not confrontational failed to uphold rights. She continually kept making job centre points rather than accepting the rights of others. Officer their feelings are not law tell them they signed up for it. I guarantee she sympathised with them and failed to make your point other than she can’t stop you! So to me she failed. She also failed to tell you she was filming until you asked and she didn’t like being told that wasn’t policy. . I guarantee she will not tell the next person. Rights only go one way for police officers like Emma.
They have dismissed the memo from their superiors about public photography. How come AB shut down and blinds drawn at a job centre recently and these guys couldn't pull a blind down.....pathetic🙄
Have they not got CCTV on the car park?😎
Great video, police officer was professional and nice interaction, great work stay safe retired lifeboatman,
What a lovely police officer. Very polite and easy on the eye!!! lol 😘😘😘😘
She is very average looking.
book an appointment at specsavers!!👓👓
@@jb-nn8sk She was hot
@@andrewstratford4753 My thoughts entirely. He must be desparate!
@@andrewstratford4753 Book an appointment at the dentists when I've finished with you!!!😂😂😂😂🙈🙈🙈🙈
I was one of the guys who got smoking stopped in job centres Way back when ! Yeah at a meeting I was attending at job centre I ask advisor to stop smoking ,The advisor refused to stop smoking, Next day myself and four mates went to job smoking pipes with most obnoxious smelling tobacco in existence, We had a cassette recorder and were playing Pink Floyd's The Wall ,,,, Needless to say the manager asked us stop smoking and turn off music haha , The police charged us with breach of the peace ,,At court we were represented by human rights lawer and found not guilty , A few months later a lot of new laws regarding smoking in public came in ,
Little bit of power and the working glass can kiss my ass
Anyone who listens to Floyd is automatically a legend (its the law)
@@Polecat54941 Yeah man True ,,,, We still got the invisable wall in Public places,,,,Job Centres, police stations ,Banks , They call it policy , "Break down the WALL"
The officer was very nice, but again with the feelings. They need to understand that out of uniform, fine discuss feelings etc. In uniform it should be lawful or not. Thats it.
" I'll take that on board". Does that suggest that Emma was unaware of the policy regarding using her body worn recording device?
@Brian Mooney ha ha....your a plonker.....that is fact...
@Brian Mooney , in which case she should have said, " you are absolutely correct Sir, I apologise as I realise that every word either of us has said would probably be inadmissible in Court if this matter resulted in charges being preferred against you".
@Brian Mooney , expecting public servants to act and look professional is a serious matter.
@Brian Mooney , if you say so..... if she was a true professional she would not have spoken to the auditor at all as she would have been aware that he was performing a lawful activity.
@Brian Mooney , that shows your ignorance of the legal system. The auditor is not an accused party as he has not been charged with any offence. A person only becomes 'accused' when an actual accusation is made against them, and some idiot security guard or manager does not possess the power to do that in criminal proceedings. She would or should have spoken to the staff first and told them that the public area is set aside for the public. If the staff made false complaints regarding the behaviour of the auditor then they should be investigated. I do not know who Jeremy Kyle is, but you seem to be well aware of whatever he does, so feel free to take your own advice.
Why is 'the manager' not identifiable?
The answer is clear. Her ID badge is hanging on a lanyard - or rather it isn't - the lanyard is hanging from the badge which is stuffed into her left trouser pocket.
If staff in any organisation dealing with the public refuse to identify themselves then shun them. Refuse to engage them and do what you are permitted to do. That identification is designed to permit us - the public - to complain about them if it is required. It is not for them to decide whether or not to display.
Maybe if we all did this in job centre's do you think they would do things better and be more professional?well its worth a try,and by recording them you have a record of what they said,oh interesting this is probably why they don't want you to record them,it is your right to protect yourself and make a record of what was said,if its good enough for the police its good enough for everyone else.
Maybe, yeah. I went to a London Jobcentre last week not to record but pretended I was doing a job search and staff didn’t name anyone, spoke very quietly, didn’t call people over they just looked and waved them on. Blinds were closed too.
What an absolute schooling! Yo have definitely become my favourite auditor...always professional, unshaken and non confrontational...unless they truly deserve it! LOL Brilliant!
Another great video. I love these Jobcentre ones. Such a great professional job.
All about power and control. They bluff their way into these jobs, and have no clue how to do them, that’s why they don’t want to be filmed.
How do you stay so cool?
Knowledge is power.
Shout out to PTTP always love your content and ability to stay calm an polite
The recording policy on government property are for employees. You never signed the contract to not record, they did.
No way bro.
Saw something yesterday showing the DWP have had a memo sent around saying that auditors are performing a legal activity and should be left alone.
Yeah that's probably the one I posted on my community page 😊
job centres should be shut down
Another absolutely fantastic video. More of these videos please.
“Can you ask this man to leave” because I’m a MANAGER and it’s beneath me to converse with riffraff or listen to your valid points!
oh boy, the whole time I thought send her on her way already, despite having no authority she made up excuses to defend arrogant public employee feelings and kept trying to somehow convince you to abstain from what is your right
but anyway thanks for the video 👍
They are obviously concerned that you’ll see them sitting around doing nothing.
Why are the police so biased towards the establishment even when that establishment is clearly in the wrong.
Honestly the job centre audits are the best, you will never see people who love their jobs just a little too much like job center advisors, the amount of a power trip they are on is insane, is like they are memoed when you arrive "right we need you to make this person feel as small of possible"
if you have never used the job centres services then you are blessed once was more then enough when i was in my young years, never again id rather do the worst jobs going.
That security guard could do with teaching that manager the correct way of approaching and how to speak to members of the public. She was very unprofessional
Why isn’t that police officer simply telling DWP staff that she deals with crime and leave 🤦♂️
Are these people crazy?
It's like, would any of these people approach a cameraman, recording a weather reporter or a news person, filming outside Downing St or Westminster and start telling them to stop filming and that they don't want to be filmed?
Is it one rule for corporations and another for regular citizens?
I live in Manchester and every time I see someone filming with a big expensive camera, I give them a WIDE berth just in case they try and interview me because I don't HAVE to be and don't want to be on camera.
I literally had a instance in Mansfield where I shouted across to a woman that she could go behind me if she didn't want to be on camera... She then walks in front of me and the camera and asks me to delete it 😂
They refused to compy with a FOI in the past, requesting a copy of the software used for medical assessments. They not only refused me a copy, they refused it to be examined by a lawyer, MP or Tribunal. they think they are above the law.
No they are not choosing to have those conversations ,they have no choice . I had to sign on a few years ago (first time ever )it was a horrible experience .The security were surly and rude, I could hear everything that was been said by the claimant in front to me and I know all the people behind me waiting to be called could hear everything I was saying . I I was made to feel like a scrounger.
The British Empire made a living out of scrounging/robbing and pillage so your fine. Not even close.
Your You Tube name with "proletariat" in it made me laugh, it was a phrase always used by my uncle born in the 1920's. Took me years as a child to realise what it meant. Amazing audit, keep up the good work, one of the best UK Auditors around.
Very nicely done, however I would have showed the manager the directory path on their internal intranet to the policy document in question and the relevant para. I suspect she would have emmediately run off to her laptop to confirm this then she would be educated! You need to push harder buddy, hold them to account fully.
Very pleased to see the Manager & security come over at the end to apologise........OH WAIT
You have an absolute point about the parallel to a GP surgery and privacy and a Job Centre. It's all personal data!!!
It really annoys me when you tell police an absolute truth and they switch off ... only to hit back with their next question on why you do what you do. This is closed minds at work.
That officer looked completely haggard by the end of your conversation
Organizations such as Job Centre's spend enough time and money training their staff on such subjects as "diversity" they should extend that to basic GDPR and RIPA
The management think that they are too important for their tea break.
The way she looking at the security like ‘go on then, deal with him’… and he’s just looking all sheepish and shitting his pants from both of them 😂
Very well done. You always remain respectful.
Thanks Bee 😊
How come people who ask "can I help you" only hinder you?
The last thing on their mind is actually helping you! What they really mean is how am I going to abuse you and get the better of you!
@@robertmawby3021 Ask them if they're a nuclear physicist etc or anything they wouldn't be then say no.
Public employees being recorded by themselves in a public building complaining about being recorded !
Yeah but they have control over them, no doubt if they do wrong the footage will disappear. Therefore no fear off those camera's 🤷
@@niciolamyelwee6646 Yes and we have control over ours which is what they dont like.
I’m still waiting for a police officer to walk in and announce they we all have the right to record. I’m not going to hold my breath though.
Old Job Centres had private booths where you could discuss your issues and needs. There was also a selection of jobs on view to the public, which could be applied for at the time. As others say, the new set up is designed to destroy your will and depress you even further about your situation. Terrible places!!
I've become addicted to these videos, always fascinating on a legal basis but beyond that, on the power trip a uniform can give an individual. 10 episodes into my viewing later, it was nice to see someone like Emma who's just trying to be diplomatic as compared to the goons in other episodes. Fascinating documentation of the power-base in the UK from PTTP - amazing channel, thanks for your work.
By the end I got sick of that cops excuses. Bla bla bla
Now that's what I call playing a straight bat. Superbly played sir.
You would think that by now all police and security would have been told not to engage with auditors as it makes them look stupid!
Appalling job centre staff. Appalling policing towing their line, police should not have turned up at all, but it’s just a sad indictment on the state of things in the UK. I would also add that having had personal experience of a “job centre” over recent times (not now thankfully), their sole purpose is to demean people, make things as difficult as possible and be as unhelpful as is humanly possible, with the intention of utterly discouraging everyone (even genuine claimant’s) from signing on. Hence the massively scewed unemployment figures and a cause for rising crime and we’ve had this for the last 12 years, Tory Britain!
Love these foreigners barking out orders on a subject they know nothing about…..unbelievable…..is this a job centre just for foreigners..? I don’t want to be recorded because I am doing something wrong…..😂🤣😁😅 get your act together…GDPR……what’s that mean? 😂🤣😁more training needed…🇬🇧🇬🇧
Then again, the camera man is half foreign. Your Royals and your prime minister are foreigners too..
@@joelc9439 i guess you must be too !
The lengths this officer or constable or whatever went to justify the unwillingness of this manager to manage is frustrating to watch.
Ah, that constable must be part of the governments new "feelings" police force. Because that is all she seems concerned about.
Well done my friend. Power to the people. They have cameras in there so one more camera makes no difference. Notice they don't have a problem with the cop and her camera.
So they cannot close the blinds because the security officers need to see outside and it is fine for some one to film the claimant's personal details. How about purchasing security screens covers then.
That cheesy yellow CCTV sign in the back ground says it all.
“We levitate above the plebs”.
Can not believe this officer did not know what the ICO was . well done PTP good audit
Another good audit. Job Centres are where auditors should be targeting as they really need educating on the law.
Very respectful police lady by the look of it , unusual to see
But she talked about a bunch of stuff that was outside of the scope of her job. Provided her personal opinion on how the citizen should conduct his legal activities.
Hi from the US. Emma you are guilty of a heinous crime, you stole my ♥ 😘
Look they don’t want you in their recording because they can’t be bothered to make customers information private...as these people working in these places are ego maniacs.