1st prob: apologise + upgrade to the better room with the fridge + in bad case - add a plate of fruits or a glass of wine 2nd prob: apologise + immediatelly call a taxi 3rd: apologise + call the f&b manager + in the meantime make suitable preparations + in the worst case - offer this lunch/dinner for free 4th: that isn't a problem, I woud do nothing 5th: if everytime she checks in the hotel and everytime everything's ok but now she plays dumb (feeling the charges for internet are not necesary" O_o), offer an apology and immediately call a manager
this stuff seems basic, but you'd be surprised how unmotivated people become without training and coaching, I worked at barnes and Noble which is obviously going out of business and the lack of interest in team work and some of these basic things was ridiculous.
1st prob: Get the brother a fridge fill it with beer add a blunt or two...and get the hotel some help! 2nd prob: Ask the dude what WTF does he want now? say "Yes Sir" and then just walk way quickly as if to take care of it, check out for the day, take his car to the beach... 3rd: Ask her last time she got any? tell her to get a life and to leave now because bitchy energy vampires are not allowed in the restaurant... 4th: The substitutions aren't a problem, toss a bunch of returned leftover foods on her dish in an artful manner, serve with a smile! 5th: Admit the charges are preposterous greedy ripoff attempt and forgive the whole bill...
4:45 He should hand the key card into the guest’s hands not just put it on the counter! I would get the fridge myself, same with the car, ask the lady and the gentleman to another table and give her a glass of wine on the house. Plus get her order in and go to the kitchen to make sure that is done the first. Laptop charges might be internet charges and has nothing to do with phone charges. You could take off the charges, ask a manager. These things are cheaper than getting new Guests.
I'm not partial of the shorts especially since most hotels in warmer zones are air-conditioned. Plus their name tags are on the wrong side. And the bell man with the glasses does not have a t-shirt on.His shirt dips down uncomfortably low. Plus the gold chain is too much about him.
what would you ,? what whould you do? .....what would i do so,? ridiculous !!! r u posting this video to confse people or making some advertising to make us that only your hotel has the answers;;;or you have some training sessions you want people to pay for..Ithink before yo get started with your job as a guest service agent they have to give you an efficient training to do yor job well otherwise they not professional and they will go out of their business..
Dude that guy really wanted that refrigerator lmao, love this tape
so where is the answer? or is just that blank screen what all hotels do when people have a problem?
1st prob: apologise + upgrade to the better room with the fridge + in bad case - add a plate of fruits or a glass of wine
2nd prob: apologise + immediatelly call a taxi
3rd: apologise + call the f&b manager + in the meantime make suitable preparations + in the worst case - offer this lunch/dinner for free
4th: that isn't a problem, I woud do nothing
5th: if everytime she checks in the hotel and everytime everything's ok but now she plays dumb (feeling the charges for internet are
not necesary" O_o), offer an apology and immediately call a manager
Thanks
That lady said "charges" nine times in less than 40 seconds
What year is this from?
That guy's job is literally just opening a door, and I bet he could support a family of four with it.
I’m trying to get a front desk job. I really hope I get it
That was so weird when he said good evening mr. Rivera lmao my last name is rivera and its night here.
If you have a reservation at 6:30 why did you call for your car at 6 if you're not going to come out at 6:15?
What year is this? I would guess like 89 or 90 but unsure wasn't alive then it could also be early 2000s
Definitely not 80s. The clothes appear to be late 90s. Nothing passed 2003 if you ask me
Just Black out for 10 seconds and run away precisEly as in this video.
this stuff seems basic, but you'd be surprised how unmotivated people become without training and coaching, I worked at barnes and Noble which is obviously going out of business and the lack of interest in team work and some of these basic things was ridiculous.
I start work in a Hotel tomorrow as a customer service agent. F@#$ me!
I'm a fan of the music ngl
once upon a time there was a guy asking for a fridge..... The End :D
1st prob: Get the brother a fridge fill it with beer add a blunt or two...and get the hotel some help!
2nd prob: Ask the dude what WTF does he want now? say "Yes Sir" and then just walk way quickly as if to take care of it, check out for the day, take his car to the beach...
3rd: Ask her last time she got any? tell her to get a life and to leave now because bitchy energy vampires are not allowed in the restaurant...
4th: The substitutions aren't a problem, toss a bunch of returned leftover foods on her dish in an artful manner, serve with a smile!
5th: Admit the charges are preposterous greedy ripoff attempt and forgive the whole bill...
Right way
Customer your fired hahaha
Yes .. Me too
4:45 He should hand the key card into the guest’s hands not just put it on the counter!
I would get the fridge myself, same with the car, ask the lady and the gentleman to another table and give her a glass of wine on the house. Plus get her order in and go to the kitchen to make sure that is done the first. Laptop charges might be internet charges and has nothing to do with phone charges. You could take off the charges, ask a manager. These things are cheaper than getting new Guests.
H. Bug lo vira Turker
where is this Hyatt?
Somewhere in the 90's.
Quality of service is very poor. It's not up to the sop standard.. !!!!!!!
Wow This is nice Video. for my i just teach it for in my shcool
my shcool is accommodation Hotel.
Just blackout
help me please
I'm not partial of the shorts especially since most hotels in warmer zones are air-conditioned. Plus their name tags are on the wrong side. And the bell man with the glasses does not have a t-shirt on.His shirt dips down uncomfortably low. Plus the gold chain is too much about him.
ufffffff
This is actually a terrible training video
what would you ,? what whould you do? .....what would i do so,? ridiculous !!! r u posting this video to confse people or making some advertising to make us that only your hotel has the answers;;;or you have some training sessions you want people to pay for..Ithink before yo get started with your job as a guest service agent they have to give you an efficient training to do yor job well otherwise they not professional and they will go out of their business..
ufffffff
ufffffff