How to create and customize an invoice in QuickBooks Online

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  • Опубліковано 4 січ 2025

КОМЕНТАРІ • 82

  • @supportcake
    @supportcake Рік тому +25

    The new layout gives me no control over how anything is displayed. I spent a lot of time designing a brand-consistent invoice template and now my customers are used to seeing it, but QB is replacing it with a layout that doesn't look anything our brand. Three more weeks of this and then we're moving to different accounting software.

    • @jessel8833
      @jessel8833 Рік тому +3

      Agreed. It seems like the new format, layout adds very little to no room for any sort of unique personalization. Ok, I can change the 1 color line from blue to green. Yipppeeee!!....... What the heck are the positives. If there are any notable ones, it isn't mentioned in this video, or anywhere that I've seen....
      Clearly they have been working on this for a while. You would have thought it would have been a major topic / point to get right.....

    • @glassslippergourmet
      @glassslippergourmet Рік тому +3

      Agreed! What other software are you going to?

    • @ivahandfull8819
      @ivahandfull8819 11 місяців тому +2

      That's what I would like to know as well, what other good small business bookkeeping software is there?

    • @BlueGoatCyber
      @BlueGoatCyber 10 місяців тому +1

      We are switching too. We spend dozens of hours customizing an invoice template...now, we can't even get to the custom messaging or anything.

    • @UndeniablyOliver
      @UndeniablyOliver 8 місяців тому

      Now that QB officially forces the new invoice layout I've switched to it, but they took out functionality. You can no longer toggle the print later/send later within the invoice. I called QB yesterday and they said you can't. So the only way to remove a Send Later status is to actually send the email to the client. Also you cannot hide the Products/Services from the invoices. The toggle switch that is previously set doesn't seem to apply to the new invoice look. Now we have to clutter the invoices with unnecessary (for our clients) internal book-keeping info.

  • @NYyazoofan
    @NYyazoofan Рік тому +29

    QBO invoicing, which used to work, is now a dumpster fire.

    • @quickbooks
      @quickbooks  Рік тому

      I'd like to help in any way that I can. When it comes to invoicing we do first suggest trying to clear the cache and cookies for most issues. If you continue to have any problems, please reach out to support here: quickbooks.intuit.com/learn-support/en-us/help-article/account-management/quickbooks-online-support/L6WqNrDq0_US_en_US?uid=lpu2t031. All the best. -Kyle

  • @RebeccaNunnelee
    @RebeccaNunnelee Рік тому +6

    This new system is seriously deficient, and a 3:51 video is not sufficient to describe the new invoice and show how to fix it for company needs. QBO should be ashamed of itself! At a minimum, help your customers before you lose them!

    • @quickbooks
      @quickbooks  9 місяців тому

      Hi, Rebecca. For a more in-depth insight into customized your invoices, check out this article: quickbooks.intuit.com/learn-support/en-us/help-article/customize-forms/customize-invoices-estimates-sales-receipts-online/L57kKA6b6_US_en_US?uid=luh5ust2. I hope this helps. -Caitlyn

  • @maddybutz7
    @maddybutz7 Рік тому +18

    Honestly, the worst. I was switched over to the new one automatically and think the layout looks hideous. I wonder what non business owner created this. Information doesn’t read easy on the eyes when printed. Give me back the old layout because this is a waste of my time and will make me want to switch over. Nothing was wrong with it before

    • @jessel8833
      @jessel8833 Рік тому +7

      Before -- There certainly was a lot of room for improvement & a need for more flexibility to edit our invoices to fit each company.
      Now -- there is practically no flexibility or improvement at all. Just more roadblocks & headaches.....

    • @quickbooks
      @quickbooks  9 місяців тому

      This is great feedback. It's comments like this that help the developers gauge how customers feel about certain features. I'll be sure to submit this suggestion on your behalf. Rest assured ALL submissions are reviewed and considered for future updates. You can keep an eye on what's next by visiting quickbooks.intuit.com/online/whats-new/. -Myshka

  • @KipPendleton
    @KipPendleton Рік тому +19

    I hate how much blank space there is on this awful template and I super hate that you have to use color blocks. What a waste of paper and ink! Now all my invoices have to be 2 pages because of all the wasted space. Why can't we have our own templates like before? I like almost everyone else, hate this change!

    • @quickbooks
      @quickbooks  Рік тому

      We'd like to thank you for leaving this feedback and it'd be a pleasure to submit this directly to our developers to see if this is something that can be implemented in a future update. While we cannot guarantee that this will be implemented, we can ensure your voice is heard. Most of the feature/updates we roll out come directly from your feedback.

    • @StephanieIsmail
      @StephanieIsmail 11 місяців тому +1

      @@quickbooksadd my vote to we do not like this template -- thank you!!!

    • @UglyAngryBear
      @UglyAngryBear 8 місяців тому

      100%! Absolutely awful template :((((

    • @UglyAngryBear
      @UglyAngryBear 8 місяців тому

      @@quickbooks Give me a choice! I want to have my own template!

  • @PaulDonlan
    @PaulDonlan Рік тому +3

    The one thing missing from this video is all the ads QB's forces you to click through. How do we get that version of QB online?

    • @ivahandfull8819
      @ivahandfull8819 11 місяців тому

      oh my, you get ads in QBO? What version do you use?

    • @PaulDonlan
      @PaulDonlan 11 місяців тому

      @@ivahandfull8819 I use the browser version, whatever they throw at me is continously laced with upsell ads. its a pia.

  • @wazmink2459
    @wazmink2459 Рік тому +1

    learning little by little from your ALL intuit quickbook tutorial. more in the future. THANKS

  • @chucknmariobuilt
    @chucknmariobuilt Рік тому +4

    How do I remove quantity and rate?? I just want it to show the total! This is terrible.

    • @jessel8833
      @jessel8833 Рік тому +2

      Bundle Items help "hide" the charges you need to apply to invoices, without your clients / customers seeing those charges....But, it still needs work. Quickbooks could make this easier to "hide" or "unhide" on each individual invoice, couldn't they??? It can't be that hard to give us, using their software -- to have more room to edit & adjust & create....

    • @chuckandmariobuilt
      @chuckandmariobuilt Рік тому

      @@jessel8833the features were available to the old templates. I sithced back to this and made it the default. It’s all still wonky though.

    • @glassslippergourmet
      @glassslippergourmet Рік тому +1

      This is terrible! How is this supposed to be an improvement?
      And what about deposits? Why cant i just have a simple estimate>invoice with a deposit line. Simple math... subtotal-deposit=balance due

  • @TheRealVinny2020
    @TheRealVinny2020 Рік тому +2

    The option to include the INVOICE NUMBER in the email subject line is broken now. It just shows [Invoice No.] instead of the actual number

    • @quickbooks
      @quickbooks  9 місяців тому

      Thanks for letting me know! I'll pass this along. If you have any further questions, our Community Team can help: community.intuit.com/. -Caitlyn

  • @sklebak.1989
    @sklebak.1989 10 місяців тому

    Is this going to be available in the EU?

    • @quickbooks
      @quickbooks  9 місяців тому

      You can customize invoices in EU, you should be able to do so with these steps: quickbooks.intuit.com/learn-support/en-uk/help-article/customise-forms/customise-invoices-estimates-sales-receipts-online/L57kKA6b6_GB_en_GB?uid=luifjeor. I hope this helps. -Caitlyn

  • @vectorair1
    @vectorair1 Рік тому +2

    how can I insert a line between previous lines???? It used to have a PLUS button to insert a new line! grrrr

    • @junilkim2179
      @junilkim2179 11 місяців тому +1

      I need to know the same!!! this is killing meeee

    • @vectorair1
      @vectorair1 11 місяців тому

      @@junilkim2179I had to call quickbooks and switch back to the old QB! So now I have this feature again.

    • @quickbooks
      @quickbooks  9 місяців тому

      When a line is selected, you can use the green plus icon on the left to add a line above. If you have additional questions, our Community Team can help: community.intuit.com/. -Caitlyn

  • @PeskeDad
    @PeskeDad 7 місяців тому +1

    cant copy estimates for same job, different customer. Couldnt receive payments & make a deposit in 1 entry... had to individually 1. add 2% discount then individually receive payment into undeposited funds for 20 invoices then another entry to make deposit. So frustrated.. give us an option to get the old version... PRETTY PLEASE

    • @quickbooks
      @quickbooks  7 місяців тому

      Hey there, PeskeDad. I can definitely take your feedback regarding the new system of invoicing to our Product Development Team so they can see how the different options have affected our customers and their businesses currently. All the best. -Kyle

  • @GutsAndGall
    @GutsAndGall 7 місяців тому

    I don't want the amount shown in the email. I can't find a way to do that.

    • @quickbooks
      @quickbooks  7 місяців тому

      I can see how hiding the amount in the email would be useful. Although it isn't available yet, it's a great suggestion for a new feature. I'll certainly pass this along to my colleagues. I'll also link more information about customizing sales forms in QuickBooks for you here: (quickbooks.intuit.com/learn-support/en-us/help-article/customize-forms/customize-invoices-estimates-sales-receipts-online/L57kKA6b6_US_en_US?uid=lwtr2drm). Wishing you success. -Karey

  • @lifeofsharkie
    @lifeofsharkie 8 місяців тому

    does QuickBooks offer making a deposit on a invoice, or do i have to send it separately

    • @quickbooks
      @quickbooks  7 місяців тому

      Yes, you can take a deposit on an invoice in QuickBooks. Here's how: (quickbooks.intuit.com/learn-support/en-us/help-article/report-management/deposit-invoice-showing-deposit-detail-report/L3kegGbO3_US_en_US#:~:text=Go%20to%20Sales%2C%20then%20select,to%20deposit%20or%20Undeposited%20funds.). Have an excellent rest of your day. -Karey

  • @DiguhohD
    @DiguhohD Рік тому +2

    How they casually skipped over adding bulk transactions is amazing! Can you someone show me how that is done? There used to be a single line for transactions aggregated together but with the new design, they appear as mutliple single line items.

    • @benliu4211
      @benliu4211 Рік тому +2

      I agree with you 100%, @DiguhohD- I can't figure out how to add bulk transactions either. The new invoice template is terrible!

    • @quickbooks
      @quickbooks  9 місяців тому

      Hey there. If you're looking to batch add transactions, you can use the steps shown here: quickbooks.intuit.com/learn-support/en-us/help-article/pay-bills/create-multiple-bills-expenses-quickbooks-online/L9zalLLbI_US_en_US?uid=luh5s8rn. I hope this helps. -Caitlyn

    • @DiguhohD
      @DiguhohD 9 місяців тому

      @@quickbooks The issue is about batching time entries/transactions on the invoice so that they appear as a single line as opposed to be individual lines for each time entry. This is still missing from the new and improved layout.

    • @HarryMumma
      @HarryMumma 8 місяців тому

      If you go into the Content area of the Layout of the Invoice (What the Customer Sees) there is an Option in "Show Activity Options" to Group by a Service. I have tested it (not used it yet) and it appears to group all time entries for the same Service as 1 line. Since I have a service item for each Customer, I just group by that service and it appears to work.

  • @jessel8833
    @jessel8833 Рік тому

    So, now I am attempting to use the new default invoice structure.....I turn off "Shipping" (already turned off in my main "Account and Settings" + I keep turning it off as I make new invoices, then I save....And, shipping bar pops green again. Click off, then refresh, and it clicks back on again......So, new system doesn't actually allow editing preferences????? I'm confused....what the heck.

    • @quickbooks
      @quickbooks  9 місяців тому

      Hey there. I suggest performing some browser troubleshooting for this issue as the setting aren't staying: quickbooks.intuit.com/learn-support/en-us/help-article/data-systems/clear-cache-cookies-fix-issues-using-quickbooks/L5tbGRlsg_US_en_US. If you're still facing issues, please contact our support team: quickbooks.intuit.com/learn-support/en-us/help-article/account-management/quickbooks-online-support/L6WqNrDq0_US_en_US. Best. -Caitlyn

  • @LoriDambrosio-kw7ek
    @LoriDambrosio-kw7ek 7 місяців тому

    How do I make it send later. I don’t want to send my invoices as I do them. I have that option checked in the customer but it is no longer sending later???

    • @quickbooks
      @quickbooks  7 місяців тому

      Hi Lori. You'll want to click the arrow beside Save to select Save and Close. When you're ready to send invoices, follow these steps: (quickbooks.intuit.com/learn-support/en-us/help-article/invoicing/email-print-multiple-invoices-sales-forms/L7hjsl70p_US_en_US?uid=lw9n3h94). Best of luck. -Karey

  • @jeeofalltrades
    @jeeofalltrades 7 місяців тому

    Hi, when I send invoices via email, the body text appears centered. Do you have any idea how to customize the email template to ensure the text is left-aligned? Thank you. :D

    • @quickbooks
      @quickbooks  7 місяців тому

      Hey there. When editing it should be customized as to how you have formatted it. If you are unable to ensure that this is done, we do suggest contacting our Product Team here: quickbooks.intuit.com/learn-support/en-us/help-article/account-management/quickbooks-online-support/L6WqNrDq0_US_en_US?uid=lw8jz2mn. Cheers. -Kyle

  • @nishantthaccker1173
    @nishantthaccker1173 5 місяців тому

    Does an Invoice need a signature ?

    • @quickbooks
      @quickbooks  3 місяці тому

      Hi Nishant. It would depend on your own business model. If you decide to get signatures from your customers, you can capture signatures with the QuickBooks Online App. Here's how: (quickbooks.intuit.com/learn-support/en-us/help-article/mobile-apps/capture-signatures-using-quickbooks-online-app/L9M3lRB8F_US_en_US?uid=m18e3rzn). I hope this helps clarify. -Karey

  • @macchillzjay2065
    @macchillzjay2065 3 місяці тому

    Am the simple plan but unfortunately my invoices doesn't have that "online payment" options which shows paying options 😢😢 help please ❤

    • @quickbooks
      @quickbooks  3 місяці тому

      Hi there. If you'd like the Online Payment Options on your QuickBooks, you'll need to be sure that you have a US version of QuickBooks, then click the Manage button in the top right, then click Payment Options, and then click Set Up beside "Accepted payment methods." That will take you an application to fill out for approval of the QuickBooks Payments. I'll link more info for you below. Wishing you success. -Karey
      quickbooks.intuit.com/learn-support/en-us/help-article/invoicing/take-process-payments-quickbooks-online/L2vHwwVmh_US_en_US?uid=m1laly4r

  • @FunFunFun8888
    @FunFunFun8888 6 місяців тому +1

    How can see the product images of each item on the invoice? You can add product images in inventory why are images not showing on the invoice. Customers want to see images the products they are buying this is 2024 not 1964

    • @quickbooks
      @quickbooks  6 місяців тому +1

      I can certainly see how much of a difference it would make for companies like yours if you could add photos to invoices. However, at this time, it's a product limitation. I'll send your feedback along on this. Like you, I am eagerly anticipating the availability of this feature. Wishing you the best. -Karey

    • @FunFunFun8888
      @FunFunFun8888 6 місяців тому

      @@quickbooks Thanks. Please let me know when it goes live as I will use Zoho Books until then

  • @sokelsss
    @sokelsss 10 місяців тому

    How can I access invoices that I've saved without sending?

    • @quickbooks
      @quickbooks  9 місяців тому

      You'll want to go to the Sales tab and click Invoices. From there you can edit or send your invoices. Hope this helps! -Kristina

  • @ThienNguyen-tf4du
    @ThienNguyen-tf4du 9 місяців тому

    Unlike freshbooks, can you send an unlimited number of invoices to an unlimited number of clients?

    • @quickbooks
      @quickbooks  9 місяців тому

      Hey there. You can see all about usage limits in our article here: quickbooks.intuit.com/learn-support/en-us/help-article/intuit-subscriptions/learn-usage-limits-quickbooks-online/L6THMltE4_US_en_US. Cheers. -Kyle

  • @wesrobertslandscaping5922
    @wesrobertslandscaping5922 8 місяців тому

    Are you serious? I cannot adjust the return address or bill to address to fit inside the envelope windows? There is not enough freedom to adjust this information.

    • @quickbooks
      @quickbooks  8 місяців тому

      Hey there. Thanks for letting us know what is going on with your invoice creation experience. I can definitely take this as feedback to our development team to show that more customization options would improve this experience. All the best. -Kyle

  • @muhammadzohaibusman2350
    @muhammadzohaibusman2350 2 місяці тому

    how you can Create a 2d Invoice in quick book

    • @quickbooks
      @quickbooks  Місяць тому

      Hi Muhammad. To clarify, do you want your customers to pay online through their invoices? If so, you can apply for and set up QuickBooks Payments. After you've set it up, you can accept online payments through your invoice. However, if you want to connect a payment gateway, you'll need to use QuickBooks Commerce or a third-party app. I'll link more information on these options for you below. I hope this helps. -Karey
      Sign up for QuickBooks Payments: quickbooks.intuit.com/learn-support/en-us/help-article/receive-payments/set-quickbooks-payments/L46wN6Pyv_US_en_US?uid=m39f1b9r
      Set up and use QB Payments: quickbooks.intuit.com/learn-support/en-us/help-article/invoicing/take-process-payments-quickbooks-online/L2vHwwVmh_US_en_US?uid=m39f58as
      QuickBooks Commerce: quickbooks.intuit.com/learn-support/en-us/help-article/inventory-management/connect-sales-channel-commerce-quickbooks-online/L3ASBW8WP_US_en_US?uid=m39fb9ko

  • @justinmcnab5585
    @justinmcnab5585 9 місяців тому

    my interface is not the same!

    • @quickbooks
      @quickbooks  9 місяців тому

      Good evening, justinmcnab5585. I do have a article with some more information that expands on the video. Here's the link: quickbooks.intuit.com/learn-support/en-us/help-article/invoicing/create-invoices-quickbooks-online/L7gSzvCld_US_en_US. If you still have any issues, please feel free to reach out to the Community Team: quickbooks.intuit.com/learn-support/us-quickbooks-community/misc/03/community-us. Cheers. -Kyle

  • @PilotCarSquirrel
    @PilotCarSquirrel 6 місяців тому

    If you’re going to severely limit the options on the invoice at least make the customized fields available to ALL levels

    • @quickbooks
      @quickbooks  5 місяців тому

      I appreciate your feedback on the new invoice experience and Custom Fields in QuickBooks. I'll certainly pass along your feedback so your voice can be heard. Here's more info about customizing sales forms with the old and new layout in QuickBooks: (quickbooks.intuit.com/learn-support/en-us/help-article/customize-forms/customize-invoices-estimates-sales-receipts-online/L57kKA6b6_US_en_US?uid=lyga36c9). Wishing you success. -Karey

  • @Ty5oN101
    @Ty5oN101 Місяць тому

    I'm owed a ton of money, and my customers can't even see my invoices. This is absolutely killing me!

  • @DeanCook
    @DeanCook 10 місяців тому

    When I press the new button. It is blank. There is nothing there. So far, I'm not impressed with your product

    • @quickbooks
      @quickbooks  9 місяців тому

      It's troubling to hear that you're unable to create a new invoice template. Please try using an incognito window or a different browser to see if this resolves the issue. All the best. -Kristina

  • @bethm3009
    @bethm3009 10 місяців тому +2

    This invoice update is awful and this video is OK for beginners but does not tell how to customize the client's info at the bottom and how to update the default. This video was a total waste of my time.

    • @quickbooks
      @quickbooks  9 місяців тому

      It's hard to hear you've had trouble with the new invoice experience. I want to lend a helping hand. If you're using the Modern Template, you can update the info for the footer either by entering it on an invoice or by going to Custom Form Styles under the Gear Icon in your company and editing the default template or any other template you're using. If you're doing it from there, you'll want to click Edit across from the template name, then click the Content Tab at the top and highlight the Footer section. Please visit for more info quickbooks.intuit.com/learn-support/en-us/help-article/customize-forms/customize-invoices-estimates-sales-receipts-online/L57kKA6b6_US_en_US. If you have any questions please don't hesitate to contact the Community Team at community.intuit.com. Warmest regards. -Karey

  • @DeNiLe_
    @DeNiLe_ 7 місяців тому

    There goal is to have customers pay online so they can take a cut of your hard-earned money. This has nothing to do with helping quickbook users have more control or customization.

    • @DeNiLe_
      @DeNiLe_ 7 місяців тому

      Their

  • @thurston383
    @thurston383 10 місяців тому

    Someone recommended this to me but I think I’ll just stick with excel

  • @miriamofsanik981
    @miriamofsanik981 6 місяців тому

    QBO is the worst. QBD was FABULOUS! I have spent countless hours trying to get an invoice template to look like a professional invoice. Not going to happen.

    • @quickbooks
      @quickbooks  6 місяців тому

      Hi Miriam. I want to lend a hand with your invoice template. Here's an article that has more information and steps on how to customize sales forms in QuickBooks: (quickbooks.intuit.com/learn-support/en-us/help-article/customize-forms/customize-invoices-estimates-sales-receipts-online/L57kKA6b6_US_en_US?uid=ly3f5guz). As well as one on the new estimate and invoice experience: (quickbooks.intuit.com/learn-support/en-us/help-article/job-estimates/see-whats-new-estimates-invoices-quickbooks-online/L9jVVT2GY_US_en_US?uid=l4od3veh). Wishing you success. -Karey