Customer Success Webinar - The Ultimate Guide to Customer Success Metrics

This is the video recording of the ClientSuccess webinar called, "The Ultimate Guide to Customer Success SaaS Metrics”.
This webinar will guide you through the most impactful SaaS metrics that help customer success leaders establish credibility, demonstrate value, drive organizational alignment, and deliver success.
Dave Blake, Founder/CEO at ClientSuccess; Katie Rogers, VP of Customer Success at SalesLoft; & Eric Boduch, Founder at Pendo will discuss customer success SaaS metrics in the following categories: financial, team performance, customer health, and product usage.
Have you ever wondered what are the most popular and effective customer success metrics? Have you wanted to know how to align your organization around metrics that demonstrate value and results from your customer success strategies? Have you wanted to know how to measure your team with metrics that drive accountability and positive results? The webinar covers answers to these questions.
Learn more about the ClientSuccess Customer Success Management Platform here: www.clientsuccess.com
You can also read our customer success blog on best practices here: www.clientsuccess.com/blog/

[@demetripapanicolaou4441]

Congats on creating a concise, in depth and engaging Webinar for CS. Thank you

[@GG-ht8sh]

I feel better prepared for my interview. Thank you!

[@questionresearch8721]

Thank you. I want to pursue a career in Customer Success Management.

[@mahesri20]

What’s the difference between Gross Revenue Retention and Gross renewal%

[@adamkensington]

Hi there - when you were talking about Usage Metrics - the intro slide referred to Active User Growth Rate as one of the top metrics - but you missed this section out in your presentation - was this intentional? Does this info exist anywhere else (e.g. you mentioned a forthcoming white paper)?

[@Clientsuccess]

Adam - yes we cover that in the full eBook - The Ultimate Guide to Customer Success SaaS Metrics. Here is a link to download the eBook with all the top customer success metrics.
www.clientsuccess.com/ebooks/ultimate-guide-saas-customer-success-metrics/

[@Matt-ml2jc]

Link to slides?

[@rhinoa17]

hi! Is there a link to this presentation? WOuld love to share this to our team as well.

[@honglem199128]

I wanted them too much so I ended up taking screenshots of every slide.

[@suburban144]

@@honglem199128 nice trick

[@vivekkumar-jc7zk]

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