Customer Success Metrics That Matter

Panel at #SaaStock16: Krish Subramanian - Co-Founder & CEO at Chargebee, Helen Crowley - VP Global Client Services at Socialbakers, David Apple - Director of Customer Success at Typeform, Zoli Radnai - Global Director of Customer Care at Prezi

[@gluck677]

Isn't customer success about how the customers achieve their goals? How is that about you? Like churn or net MRR

[@Dan1ell]

They only talk about the submetrics of churn in the second half. Basically every customer interaction becomes a small customer success metric. And they try to predict where the customer will be likely to cancel and offer them suggestions on how to continue instead.

[@user-vo5is4eq4i]

ViaSuccess