Family denied entrance after purchasing tickets on popular website
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- Опубліковано 7 лют 2025
- A Snellville mother has a warning for people buying tickets on a popular website after she and her 6-year-old son were denied entrance at a basketball game.
Alexa McDonald said she bought tickets on StubHub, but when she arrived at the gate at Phillips Arena, the tickets would not scan and she and her 6-year-old son could not get in.
WATCH: A Snellville family describes being denied entry to game
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“Tried to scan it, the tickets didn’t work,” said Alexa McDonald. “She was like I am sorry ma’am, it is a busy game you have to step to the side and call StubHub, there is nothing we can do.”
McDonald said at just 6-years-old, her son Isaiah Simpson is a loyal Golden State Warriors fan and for months begged her to see his favorite player, Steph Curry in a game.
“I said well Isaiah you know it costs a lot of money, you have to earn these things, so he said you know mom what do I have to do,” said McDonald.
McDonald said Isaiah saved his own money, improved his grades and even asked for extra chores around the house. So last month, she purchased tickets from StubHub for $545 dollars for the Hawks vs. Warriors game. McDonald received a confirmation email and order number, but when they arrived at Philips Arena, Monday evening, McDonald said the tickets did not work.
“Sad, mad, terrible, embarrassed,” said Isaiah Simpson when describing how he felt.
StubHub sent FOX 5 News a statement which reads in part:
“Unfortunately, the seller provided a ticket that did not work for the buyer and we’re looking into exactly why this was the case. We did offer the buyer replacement tickets, but she declined. So we instead provided a full refund and an additional $100 to her account.”
On StubHub’s website the company promise states “Buy and sell tickets safely and easily on the world’s largest ticket marketplace,” but Hawks spokesperson, Garin Narain said StubHub, is not a verified seller, adding that they always encourage fans to purchase tickets on their website, Ticketmaster or at the box office.
McDonald said she always tells her kids if you want something in life you have to work hard and not give up until you get it.
“I am an adult, I can brush it off and keep moving, but you cannot let a child down, so I am definitely going to do what I need to do, save if I have to, he is going to see Steph Curry,” said McDonald.
StubHub said McDonald’s experience is a rare occurrence and they were happy to fix it, but McDonald said it’s not about the money, but the experience they missed out on.
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Later that day he became a cavs fan
Maxwell Thornton 🤣
How u know that
Put a Hawks jersey = Access Granted
"It's not about the money, but the experience they missed on" **Declined replacement tickets, but chose the refund and extra $100**
Well I think the problem is they’re in Atlanta and that was the game the warriors came into town. They were probably offered tickets to when some team that is not the warriors came
DjVanHeb this ^^^
DjVanHeb it’s because she probably didn’t trust them
The replacements they offer at the moment are always for the same game.
They guarantee replacement tickets on the same game. She pulled the flimflam on her son.
“They always win”
"Loyal"
The problem with Ticketmaster is it allow these bots, scalpers, and people with hundreds of accounts to raid most of the tickets, only to end up on 3rd party sites, and this happens BEFORE the tickets go on sale.
"Loyal"
I bet he only knows steph
*Loyal warriors fan in atlanta* 🤔 6 years old too😂 🚨bandwagon alert🚨
lmao so true. "they always win"
“He can even name a few players”😂
He’s only 6...
Gabe Chavarria ikr
Walker McDill a real nba fan should be able to list at least 3-4 starters for EVERY TEAM
1:05 yeah what a loyal fan
dude he's 6
The Warriors heard about this situation, they flew them out to a game in Cali, she n lil man got front row seats, lil man passed Curry the ball for his tunnel shot, then went into the locker room after the game, met the players, then left with autographs and hella swag... And what did the Hawks do for them?
Nothing because he doesn’t like the hawks dumbass
Nothing cause he don't like the Hawks lol. Jk idk what they did
They offered them tickets to another hawks game
He got a bigger blessing! ❤
At least he didn't see the performance steph curry had that night, dude was awful.
If it’s “not about the money, but the experience” why’d this lady choose a refund over new tickets, you could’ve gotten new ticket replacements, and got into the game, without any problems.
This was after the game so the replacement tickets would have been to another Hawks game. The kid didn't want to see the Hawks, he wanted to see the Warriors who wouldn't be back for another year.
HE ISN’T LOYAL 100%
HE’S ONLY 6 😂😂😂
@@smaczzzzzz3612 ?
I’m having a hard time purchasing tickets from Ticketmaster right now to go to an ice-skating event. This is crazy.
“They always win” exactly why this kid is a “loyal” fan.... lol bandwagon
The prices are outrageous
Wait she said they printed the tickets, yet in the email it says not to do that, I think that’s why they didn’t work...
Pause the vid at 1:33 and tickets said **NOT VALID VIA MOBILE DEVICE, MUST PRINT ON PAPER**, but this news was 3 years old, mayve Stubhub changed their policy now
okay so this must be really bad reporting she bought it on StubHub but the tickets clearly say ticketmaster....
Nah stubhub is an aftermarket for tickets. They're bought from ticketmaster and sold there. A lot of people double sell
“Loyal”
She got offered tickets and declined than got extra $100? And at the end she talks about how she's gonna have to save money!??? Lol smh just teaching her son that if things done go his way cry about it and ask for free handouts after
Zach Rod She made it clear she wanted Warriors tickets, but they most likely offered Hawks tickets since they lived in Atlanta or the offered Warriors tickets for a Warriors home game which isnt practical since they don't live in the Bay Area and would have to pay for the trip there. Taking the extra $100 helps pay for the tickets the next time the Warriors go to Atlanta, which wouldn't be for another year
When I was young when my bad bought him and I Bulls tickets. I wanted to see Michael Jordan. Now if those tickets didn't get us in I didn't want to see the raggedy clippers or Vancouver Grizzlies back then if they offered a replacement. Times have changed for the worst. You used to have to go buy tickets in person. Now it's a bunch of lazy, trifling clowns trying to mass buy and resale tickets at a ripoff price online.
Did extra chores around the house and improved his grades? He’s 6! That’s 1st-2nd grade!
Stub hub is the worst!!!
Nicolas Roman They gave her $100 dollars plus a whole refund! What more could you ask from them?
The $100.00 and a whole refund does not get one in.
Nicolas Roman Ticketmaster is legit
I like stub hub better then all
Warriors lost that game anyway.
www.basketball-reference.com/boxscores/201703060ATL.html
Liar
If was the seller and I found out the ticket wasn't working I wouldve gave all 500$ dollars back and gave her ticket another game just so it dont look like i rip somebody off that's not right
This is why you shouldn’t be a warriors fan
Or a Wizards fan, thanks to their owner Tightwad Ted.
the andersons got tickets to the game?
How did they get tickets to the game??
Avrey o cause Ms.Anderson a freak and loves her family very much
WOW he likes the warriors because they always win how surprising
Stub hub should grant her some free floor seats
Bro said he likes them because they always win 😂
Of course number 30 Curry one of the best players
6 year olds are only loyal as their last meal🙄😒
"loyal warriors fan" bro this man said he likes the warriors "because they always win"
This “loyal fan” is now a lakers fan 😎😂
RICKtonimus Prime he’s 6 calm tf down
Or now about 8
“loyal fan”
sounds like a tipical band wagon
Goldfish Gaming he’s 6 he probably doesn’t even know what band wagon means
I bet that 6 year old "bandwagon" fan knows how to spell "typical" correctly.
I know this is late but stubhub sold my tickets twice one time and tried to come at me for the amount it sold for and more.
Were they the andersons?
Perfect example of someone shedding tears to get free handouts. That’s the real lesson she is trying to teach her kid
His mom is fine 😍 ...she's dramatic with the crying tho
What the hell bro what the hell
My name is Alexa McDonald too🤣💀
ViaGoGo ticket sales licensed, my problem was with the US carrier who stated on delivery paperwork tickets invalid. US not following UK ticket sales rulings in my opinion. Our tickets were paid for in full (ticketmaster unwanted tickets) for arena concert in 2020 cancelled due to Covid and illness. All monies were refunded later in 2020. Always, problems buying tickets in advance!!! Music websites slow to react following Brexit (2016).
Loyal Warriors fan
“They always win”
He's 6 years old
Thats what you get for being a frontrunner
He'd cry anyway
i payed for really close seats to the chelsea game from stubhub (when i went to london) and when we got the tickets , we got one row lower than the furthest row back possible (row not section) in a huge stadium, sounds like a scam to me
Good for her but when i tried to get refunded a week in advance i had to resell them and i took a loss
Loyal warriors fan
The same thing happened to my friend
Oohhh thats why because they printed the tickets. I believe they say on stubhub "do not print the tickets"
I had problems with Stub hub and Vivid seats. I'm going to end my concert and game days. I will save alot
You aren’t sopposed to print them it says it when you buy tickets online like 50 times
Antonio Brown Fan I printed all my tickets so far from Stubhub and it worked.
I remember when you used to go to HEB or fiesta to buy the tickets
#autograph4isaiah
Virgin Allure aye thats u
Lol right
@@240mike4 lol
he got inside the arena
I think she the one that wanna meet steph 😂
The mother is hot
This is why I am not a sports person and I'm proud of it😀.
Now I feel bad for him
From Phillip j. Mciver I think it's a great videotape to my cousin Isaiah sincerely Phillip 😀😀😀
She's a fool she had the opportunity to get replacement tickets and got an extra hundred bucks I don't like how she had the chance to give him another chance and she declined
How many times do the Golden State Warriors play in Atlanta smartass?
Cute mom..
I feel bad
🙏🙏🙏🙏
''loyal''
Me the same think it doesnt let me enter to go to friday night smackdown wwe
i knew why the second they said stubhub never buy off stubhub they tryna finnese you Seatgeek Ticketmaster Box Office and sometimes Tickpick i recommened
Should’ve tried nbatickets.com never sold out and never fake
I use ticketmaster.
She cute
I feel not good about the kidd
LOYAL WARRIORS FAN lol
At Toyota center
could you mail ticket to my address? I dont know how to use computer to add ticket to phone.PLEASE HELP OR I WILL BE FORCE TO CANCEL PURCHASE WITH MY BANK>
Yo that sucked
At stubhub huh? 1:35
Stub hub uses ticket master to verify tickets that’s why it says Ticketmaster
Seat geek
You sell used tickets
Then the breaks kid
Use Seat geek
LATE KINS why
Eric Rios seat geek is good. i use it. i bought tickets for the game today Canucks Vs Hurricanes row 4. i gotin
LATE KINS scam
Use SeatGeek and use promo code DAVID
Kenneth Estrada 😂 YESSS!
Y do he so muchb3s
Bandwagon
SMC Squad he’s only 6 chill out...
curry soft