Hi @GroheAmeria - My system sprays water around where the blue hose connects to the adaptor (as seen at 1:11). It seems the clamping / sealing system has changed as my system and instructions show a different red clamp from the one in the video seen at 1:17. Please advise how to proceed.
Hi Grohe, In 5:11 in the video, the plastic PVC connector shown broke on my system. Can you point me to the place or model number so I can get a replacement please. I've been looking for several months with no luck. Thank you!
Hello Disco, we are sorry to hear about this. Can you please email us at groheconsumerconnection@lixil.com and on the subject line please write "Attention David/Alisha"? We'll be happy to help you find a solution. - GROHE Social Team
@@GroheAmerica revisiting this video and comment as this part was actually missing in my installation kit and I have tried contacting directly, but yet to hear back. Any help gratefully received!
same question. this is the crux of the matter. It seems the sparkling water is just cloudy with minor bubbles that quickly dissipate. Grohe, please advise.
Hi Carlson, thank you for contacting us. Can you please email us at Groheconsumerconnection@lixil.com and write, "Attention David/Alisha" on the subject line? We'll be happy to assist you. - GROHE Social Team
Good point, thanks for bringing it up. We'll keep it in mind for future videos. If you'd like to see the GROHE Blue 2.0 filtered and sparkling water results, you can watch this video: ua-cam.com/video/7voPFI6aIsc/v-deo.html
Hi @GroheAmeria - My system sprays water around where the blue hose connects to the adaptor (as seen at 1:11). It seems the clamping / sealing system has changed as my system and instructions show a different red clamp from the one in the video seen at 1:17. Please advise how to proceed.
👍🏻
Hi Grohe, In 5:11 in the video, the plastic PVC connector shown broke on my system. Can you point me to the place or model number so I can get a replacement please. I've been looking for several months with no luck. Thank you!
Hello Disco, we are sorry to hear about this. Can you please email us at groheconsumerconnection@lixil.com and on the subject line please write "Attention David/Alisha"? We'll be happy to help you find a solution. - GROHE Social Team
@@GroheAmerica Thank you, I emailed you today. I appreciate your assistance!
@@GroheAmerica thanks again. I bought the part and it installed perfectly. Thanks!
@@GroheAmerica revisiting this video and comment as this part was actually missing in my installation kit and I have tried contacting directly, but yet to hear back. Any help gratefully received!
Can anyone suggest a fix when the bubble of the sparkling water are flat?
same question. this is the crux of the matter. It seems the sparkling water is just cloudy with minor bubbles that quickly dissipate. Grohe, please advise.
How do you adjust for an error message "condensation"
Hi Carlson, thank you for contacting us. Can you please email us at Groheconsumerconnection@lixil.com and write, "Attention David/Alisha" on the subject line? We'll be happy to assist you. - GROHE Social Team
@@GroheAmerica I tried to email to this email and it got bounced back
And you don't pour one single glass so we can see?
Good point, thanks for bringing it up. We'll keep it in mind for future videos. If you'd like to see the GROHE Blue 2.0 filtered and sparkling water results, you can watch this video: ua-cam.com/video/7voPFI6aIsc/v-deo.html
@@GroheAmerica Thank you, much appreciated, will look at it as it is an interesting product.