How’s it going. I have a 2016 ats I just recently got and the Bluetooth just cut out. It connects to Bluetooth but no audio plays. Radio still works fine any ideas how to fix it?? Thanks in advance 👍
Unbelievable how so many people, including myself, would normally just go to dealership and pay so much for a repair! So glad I watched your video; I followed the steps...and was able to change my time, my radio stations, etc. It was going crazy yesterday, flickering and distracting me while I was driving; not responsive to any touch control. Hope the reboot works long-term, but if not so glad I was able to at least get it to respond for now. Love my cue screen when it's working!
So weird that this works. But it does. I had to do it twice. The second time I let it stay off for a couple of minutes and then I restarted my car. It works just fine.
I have a 2015 SRX this worked until i crank my car then a warning message comes on and freezes up but does fine while car is off. Any suggestions? Or why this is
The first thing I would do is check to see if they are all on the same fuse or relay. You should have that information in your owners manual under “fuses“
My screen is only showing looking for information it's not showing none of my radio functions or my media functions I can't even pair my phone to Bluetooth
@@pinkcaddygarage267 ok thanks Oh everything else is working my my lights on were the air and heat control the volume is not working but it works on my steering wheel.
Unfortunately, this hard reset didn't work for me. My screen has been frozen on "Warning: Taking your eyes off the road.." Does anyone have any suggestions for resetting when the display isn't on the Home screen? Thanks!
Never mind I just saw you said module as well. I would examine the module should have a part number on it and see if it matches the one that is programmed for your car. Many of these modules have to be programmed to the car specifically for all of the features to operate.
@@pinkcaddygarage267 Thank You So for programming where to take it Cadillac never want to program they just want to replace other áudio shop DONT want to be bothered
As far as I know, the Cadillac dealer is the only one that is able to program those modules. But if I were you I would do a pretty thorough Google search to see if there are other options first!
Question ~ the faceplate will not open to do a hard reset ~ the touch screen works fine. My other issue is there is a ‘beeping’ noise (like a microwave) only when the car is being driven- intermittently
#1 - Are you saying the faceplate motor isn't functioning? #2 - Usually one of the "Driver Aids" is trying to get your attention with those beeping sounds...I don't know which ones you have. On my car, the seat had built-in vibration to accomplish the same thing.
Yes sir the faceplate will not open by touching the chrome bar. The the whole cue system need to be replaced? The seat does vibrate along with the beeping
OK, one thing at a time. There is an electric motor as well as a sensor that controls the operation of the face plate door. You either have a stick door or a failed sensor or motor most likely. I would start chasing that problem down to see where it may lie while avoiding forcing the door open if possible. I never had to deal with that on mine so you may need to see if you can find some UA-cam videos on repairing the face plate as a first step.
Currently on Amazon the replacements generally range between $40-$140. If I had to replace one today I’d probably do some research on those and go with whichever one had the best reviews.
I had mine get stuck a few times and I had to “help“ it to open. I was careful not to force it but instead tried one corner than the other to see if I could get it unstuck. You didn’t say if you could hear the motor running or not trying to open the face plate. It is possible that the motor has failed and that’s why it won’t open.
It seemed to work - for a while. But it is not anymore. I keep trying the reset, but it doesn't work like the 1st time. It jumps through the screen. When I choose the list of radio stations, they scroll through without stopping for a good 30 sec. 2016 XTS. Thanks for the video!
Sometimes they can do a software flash or update and it can fix the problem. Other times, the unit has to be replaced. Doing the hard reset is a good place to start though
Not sure what to tell you. Could be a hardware problem or something the dealer can do with a software upgrade/reload. I never had to go beyond the reboot as described in the video to fix mine.
I accidentally activated a radio frequencies bar on the bottom of the screen and now I can’t enable the buttons to choose my phone to play the music, how could I try to fix that?
Sorry it did not work, sometimes the screen itself has gone bad and must be replaced. This is just a procedure ro make sure it’s not a software glitch.
I have a 2017 Cadillac XT5. I'm having an intermittent problem with the screen not lighting up. Radio doesn't work and phone does not connect. Usually just have to shut the car off get out and get back in and it comes back on. Sometimes takes several tries. Mine does not have the door like yours. Any recommendations on how to reset it.
It seems like with each iteration they make it a little harder to do this stuff yourself. I am not aware of a method for 2017 but go onto the Cadillac forums that are out there and see what you can find.
I personally haven't seen much on increasing range. The 2016 ELR had an upgraded version of the Voltec system used on the Chevy Volt. Since GM then went to the the second version for the next generation Volt and the ELR was killed off, I'm not aware of anyone working on the older system to increase range. If you hear of something, let me know!
No, didn’t work and I tried multiple times following exact directions and even timed on my watch. The screen is frozen with a safety warning, exactly the same problem as the first time I had it changed when 2015 SXR was under warranty. 😢
Well, this video is made for those that would be helped with a hard reset. You most likely are not going to be helped by a hard reset you could have an actual equipment problem that necessitates replacing the screen.
I was about to go to the dealer and tell them we need a new screen. Everything works great. Thank you so much.
I can’t thank you enough!! You just saved me a trip to the dealer. I thought my Cue system was toast. It works great now.
Always worth a try before going to the dealer!
What do I do if I can’t get the audio compartment to open ???
I have a 2013 Cadillac SRX and my screen was completely black. This trick worked on my car, screen is working fine now! Thank you sir!
Glad to help out!
One of the many issues including lights
That really worked for me, screen was half split and other half was just blank . I did the trick and its back to normal now. Thank You
You’re the goat, car would bang music this morning was confused but did this and boom! 2016 ATS
I have not needed this yet on my 2016 ATS but I wanted to know about it anyway. Thanks! 😎
How’s it going. I have a 2016 ats I just recently got and the Bluetooth just cut out. It connects to Bluetooth but no audio plays. Radio still works fine any ideas how to fix it?? Thanks in advance 👍
Sorry I haven’t run into that issue.
Have same issue did you figure it out yet ?
Unbelievable how so many people, including myself, would normally just go to dealership and pay so much for a repair! So glad I watched your video; I followed the steps...and was able to change my time, my radio stations, etc. It was going crazy yesterday, flickering and distracting me while I was driving; not responsive to any touch control. Hope the reboot works long-term, but if not so glad I was able to at least get it to respond for now. Love my cue screen when it's working!
Mine work until I eventually sold the car so hopefully yours will too.
Thanks it worked perfectly
Tried it on a 2017 XTS, so far so good! Thanks!
So weird that this works. But it does. I had to do it twice. The second time I let it stay off for a couple of minutes and then I restarted my car. It works just fine.
I have a 2015 SRX this worked until i crank my car then a warning message comes on and freezes up but does fine while car is off. Any suggestions? Or why this is
I’m sorry, I have not run into that set of circumstances before.
You are awesome. Thank you. 🙏 worked perfectly
I have a 2013 cadillac xts, could you help me, it shows a speed limit and I can't accelerate any more, how do I remove it?
I’m sorry, I’ve never heard of that problem.
my windows folding mirrors and step rail all just suddenly stopped working on my 2014 Escalade...any ideas on how to fix this?? many thnks
The first thing I would do is check to see if they are all on the same fuse or relay. You should have that information in your owners manual under “fuses“
I have a 2008 CTs Cadillac and I have a shortage in the dashboard and nobody wants to touch it. Can you give me some advice for this problem
Did you find a solution? I have a 2013 xts and my dashboard is completely black. It tries to start up but doesn’t.
How do you reset a cue screen on a 2012 CTS? I’m getting a faint beeping sound every 10 seconds and have heard this may be related!
Not sure on a 2012. Try the one outlined in the video if possible.
My screen is only showing looking for information it's not showing none of my radio functions or my media functions I can't even pair my phone to Bluetooth
Sorry, but that’s a new one on me. I think I’ve had about five or six Cadillacs with the CUE system but I’ve never seen that particular message.
@@pinkcaddygarage267 ok thanks Oh everything else is working my my lights on were the air and heat control the volume is not working but it works on my steering wheel.
Unfortunately, this hard reset didn't work for me. My screen has been frozen on "Warning: Taking your eyes off the road.." Does anyone have any suggestions for resetting when the display isn't on the Home screen? Thanks!
Help
I put a 2014 radio cue and module in a 2013 ats cue no display but air etc works but no pictures in cue please help???
Do you mean to say you just replaced the screen only? Or other components as well?
Never mind I just saw you said module as well. I would examine the module should have a part number on it and see if it matches the one that is programmed for your car. Many of these modules have to be programmed to the car specifically for all of the features to operate.
@@pinkcaddygarage267 Thank You
So for programming where to take it Cadillac never want to program they just want to replace other áudio shop DONT want to be bothered
As far as I know, the Cadillac dealer is the only one that is able to program those modules. But if I were you I would do a pretty thorough Google search to see if there are other options first!
Does this work for the 2013 SRX?
I’m not sure, but that seems to be close to the year range of the cars I have seen it work on
Question ~ the faceplate will not open to do a hard reset ~ the touch screen works fine.
My other issue is there is a ‘beeping’ noise (like a microwave) only when the car is being driven- intermittently
#1 - Are you saying the faceplate motor isn't functioning?
#2 - Usually one of the "Driver Aids" is trying to get your attention with those beeping sounds...I don't know which ones you have. On my car, the seat had built-in vibration to accomplish the same thing.
Yes sir the faceplate will not open by touching the chrome bar. The the whole cue system need to be replaced?
The seat does vibrate along with the beeping
OK, one thing at a time. There is an electric motor as well as a sensor that controls the operation of the face plate door. You either have a stick door or a failed sensor or motor most likely. I would start chasing that problem down to see where it may lie while avoiding forcing the door open if possible. I never had to deal with that on mine so you may need to see if you can find some UA-cam videos on repairing the face plate as a first step.
So have you found any place cheaper for that screen yet
Currently on Amazon the replacements generally range between $40-$140. If I had to replace one today I’d probably do some research on those and go with whichever one had the best reviews.
What if the face plate will not open. Help please.
I had mine get stuck a few times and I had to “help“ it to open. I was careful not to force it but instead tried one corner than the other to see if I could get it unstuck. You didn’t say if you could hear the motor running or not trying to open the face plate. It is possible that the motor has failed and that’s why it won’t open.
This worked on my 2014 ATS... Thanks so much...
Please help my screen is black my car makes absolutely no audio sounds i replaced the screen and its still the same with the new screen .What next?
Have you checked to see if you even have power going to the screen?
@@pinkcaddygarage267 how do i check that?
It seemed to work - for a while. But it is not anymore. I keep trying the reset, but it doesn't work like the 1st time. It jumps through the screen. When I choose the list of radio stations, they scroll through without stopping for a good 30 sec. 2016 XTS. Thanks for the video!
Sometimes they can do a software flash or update and it can fix the problem. Other times, the unit has to be replaced. Doing the hard reset is a good place to start though
Thank you, I was able to reset my cue!
My CUE works but is stays on the warning screen. I tried resetting. What's next?
If the hard reset doesn’t work, my next step would be to take it into the dealer just for a software update/reflash to see if that clears it up.
On my 2014 ATS the fix is temporary; it goes back to crazy before long. This is my second Cue system in this car.
Not sure what to tell you. Could be a hardware problem or something the dealer can do with a software upgrade/reload. I never had to go beyond the reboot as described in the video to fix mine.
anybody know where I can find a chat room for people with mystery cue ailments?
Don’t know about a chat room but there are lots of Cadillac forums with threads on that subject.
I accidentally activated a radio frequencies bar on the bottom of the screen and now I can’t enable the buttons to choose my phone to play the music, how could I try to fix that?
Hello, I have never run across that so I’m not sure what would help. Maybe someone else will chime in here that has run into this before.
Worked perfectly. Thank you.
Glad to help!
I have a 2014 Cadillac ATS and my radio is delayed and refuses to play music through usb & Bluetooth , any ideas anyone ?
Wow, I almost paid 1500 at the dealer shop! Thank you. Mine worked with the first try.....👍🏾
Glad to help!
Thank you so much! It works!!!! 🎉
You're welcome!
Worked like a charm! Thanks!
Yay!
Thanks my friend
This worked perfectly! Thank you so much!
Where can you pick up a screan and do it for less?????????
There are several options on Amazon currently. Priced from around $50 - $150+.
@@pinkcaddygarage267 ok thanks.. was definitely not paying the 1,500 the dealer tried to charge me..... this should be recalled.
Omg this actually worked thank you!
Good to hear it!
Thanks so much!
Thank u so much! It worked!!
Glad to help!
I replaced my cue screen myself when it went out for like $35 was easy fix to just gotta be gentle
Where’d you get your replacement screen?
This procedure did not work for me
Sorry it did not work, sometimes the screen itself has gone bad and must be replaced. This is just a procedure ro make sure it’s not a software glitch.
I replaced the screen it still frozen.
I have a 2017 Cadillac XT5. I'm having an intermittent problem with the screen not lighting up. Radio doesn't work and phone does not connect. Usually just have to shut the car off get out and get back in and it comes back on. Sometimes takes several tries. Mine does not have the door like yours. Any recommendations on how to reset it.
It seems like with each iteration they make it a little harder to do this stuff yourself. I am not aware of a method for 2017 but go onto the Cadillac forums that are out there and see what you can find.
I'm having the same problem. And I can't use the screen to change the radio or to switch to media. I tried resetting but it didn't work
Thank ya!! Thank ya very much!! I’m gonna go get me a fried Bologna & banana sandwich now!! Faaaaaarrrttt!! Thank ya!!!🤣🤣
Elvis references alway get a thumbs up!
@@pinkcaddygarage267 👍👍🤣🤣❤️❤️
Thank you! Tried this and worked like magic for me 👍
Glad to hear it. It seems like all these screens eventually need replacement, but this might help delay that until it’s really needed.
Well mine doesnt work
Hardware problem maybe?
There was a recall on my 2013 srx in which I only had to pay $100. so ask first
Thanks
Do you know of anyone that experiments with the elr’ s battery to increase the range?
I personally haven't seen much on increasing range. The 2016 ELR had an upgraded version of the Voltec system used on the Chevy Volt. Since GM then went to the the second version for the next generation Volt and the ELR was killed off, I'm not aware of anyone working on the older system to increase range. If you hear of something, let me know!
No, didn’t work and I tried multiple times following exact directions and even timed on my watch. The screen is frozen with a safety warning, exactly the same problem as the first time I had it changed when 2015 SXR was under warranty. 😢
Well, this video is made for those that would be helped with a hard reset. You most likely are not going to be helped by a hard reset you could have an actual equipment problem that necessitates replacing the screen.
Just tried and didn't work.. It's under warranty so it don't matter I guess
Sometimes, it’s a hardware problem.
I want cars not computers...
Buy a car from before 1981 then
Thanks
Welcome