Fitbit Charge 3 & 4: How to Fix Black Screen (2 Easy Fixes!!!)

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  • Опубліковано 4 тра 2020
  • I show you two ways how to fix a black or blank screen on a Fitbit Charge 3 or Charge 4.
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КОМЕНТАРІ • 391

  • @net2000man
    @net2000man 2 роки тому +12

    Thanks, man - this fixed my wife's FitBit Charge 3, and it was the changing of the clock face that did it. As a bonus, she liked the new clock face I selected, so it was a win-win! Thanks for this tip, really appreciated!

  • @ataljapietersma
    @ataljapietersma 3 роки тому +9

    You're a life saver! Fitbit support couldn't even help me. But after multiple tries of holding the button for approx 15 seconds I got the smiley face. 😄

  • @alaskanbrookie
    @alaskanbrookie 3 роки тому +6

    Awesome! It finally worked. I’ve had problems ever since the original purchase from Fitbit regarding my charge 3. Within 30 days it died and no type of rebooting worked even with the help of tech support from Fitbit themselves. They immediately replaced it but every 5 months or so it goes dark. A forced reboot has always worked in the past until now. After your video of changing the clock face it was still dark but the app recognized the new clock face. Once that step was complete the full forced reboot worked and we are back in business. I have owned this same Fitbit for 22 months now.

  • @alexstone8888
    @alexstone8888 3 роки тому

    WOW, held it for exactly 20sec. and the smiley face came up... so did mine. Thanks so much !!! 😊

  • @jimmyg6215
    @jimmyg6215 3 роки тому +119

    Same here with charge 3. Get smiley face after reboot, but goes back to black screen. Phone lost connection to watch so can’t try the clock fix. Device is 1.5 year old so they said no replacement, but give you a discount. Bought an Apple Watch instead. Horrible CS for a product that lasts just over a year with no way to recover from a software glitch. They need a class action lawsuit.

    • @francesgrainger3143
      @francesgrainger3143 3 роки тому +19

      I don't seem to be alone with this problem 😊

    • @c0c0puffz
      @c0c0puffz 3 роки тому +10

      I wish I knew before I wasted money.

    • @biffbiff3601
      @biffbiff3601 3 роки тому +5

      Completely agree

    • @zoemarano9590
      @zoemarano9590 3 роки тому +3

      Same with me they just want to give me 30% discount which I don’t think I’ll buy it again😔

    • @GrdmaKat2000
      @GrdmaKat2000 3 роки тому +8

      My thoughts exactly...same with my charge3...was hoping this would fix issues. The face began fading a week ago and now can’t see anything. When I try the second method, and while holding in the button, it vibrates 6-15 times, but still no good results. Good to know I’m not the only one with this issue.

  • @astapasta7119
    @astapasta7119 4 роки тому +87

    I have had nothing but problems with my Fitbit 3. Has to be a nomination for Rubbish Product 2020!

    • @dubhillbehemoth8570
      @dubhillbehemoth8570 3 роки тому +5

      No more Fitbits for me

    • @69skobie43
      @69skobie43 3 роки тому +5

      Totally agree. Mines 16 months old so out of warranty. Had to do this multiple times, then screen went fuzzy just a few weeks after the 12 month warranty expired, then just stopped working completely, ie no vibrating no charging no nothing about a month ago. A piece of crap.

    • @poop-dp1nb
      @poop-dp1nb 3 роки тому +2

      @@69skobie43 my charge 3 shuts off ass well, no more fitbit

    • @alaskanbrookie
      @alaskanbrookie 3 роки тому +2

      Agreed!

    • @TheHKdan
      @TheHKdan 3 роки тому

      Same here!!!! No more Fitbit for me. Had lots of problems. At first, it didn’t connect, then it didn’t sync. Fitbit gave me a new device, but after a couple of months, the screen got crazy dim and I can’t see anything even INDOORS!

  • @fannyfreckle
    @fannyfreckle 2 роки тому +1

    FIXED by changing the clock face! Thanks sooo sooooo much! I just got the Inspire HR 2 days ago. Bonus…the new face is better anyway! 👏❤️

  • @Somatik
    @Somatik 2 роки тому +8

    What helped for me: push side button once, swipe many times to the left (4 times for me, you can barely see anything on screen but should be settings), tap on top half of screen (settings), tap on top half of screen (brightness toggle). This should change the brightness from 'off?' to 'normal' to 'auto'. Auto seems the be the only usable setting for me.

  • @kaylewis3490
    @kaylewis3490 3 роки тому +9

    This was fantastic! Fixed my problem with changing the clock face! Thanks a million!!!

  • @eileenmacleod2819
    @eileenmacleod2819 3 роки тому +45

    Tried both methods which did follow the pattern described on the video BUT the screen is still black. It still syncs with the phone app but I just cannot see the screen.

    • @natanshgoyal2787
      @natanshgoyal2787 Рік тому +1

      So how did you finally got it working ?

    • @Dexplodeer
      @Dexplodeer Рік тому +20

      I had the same issue. Apparently I accidentely activated the 'sleep mode'. So how to fix it:
      1. Go to a shadowy or dark place.
      2. Press the side button. Now you should see the low lit screen.
      3. Hold the sidebutton for 2 seconds. Now you schould see the sleep menue.
      4. If the moon icon is lit, you can't up the brightness, so just tap on the moon to disable sleepmode.
      5. Scroll down to the lightbulb icon. "Display active"
      6. Now press on the icon and it should work just fine again.

    • @HardestShard
      @HardestShard 9 місяців тому +2

      ​@@Dexplodeerthis worked! The brightness is so low that my eyes had to adjust for 5 minutes to **barely** see the screen

    • @HardestShard
      @HardestShard 7 місяців тому +1

      To everyone reading this, I just found that my Fitbit was working but still couldn't get the display to go full brightness. I spent 3 hours fidgeting with this watch but it didn't work in the end.

    • @planespotter_xy7956
      @planespotter_xy7956 6 місяців тому

      ​@@HardestShardi have the same issue. I disabled the sleep Mode and turned on Display Active, still no movement in brightness. Have you found an solution?

  • @micpurple
    @micpurple 2 роки тому +4

    Thanks so much for your helpful advice! When I finally got a dim screen, I was able to go into settings and adjust the brightness to normal. I now have my fitbit working again!

    • @terrivh
      @terrivh 2 роки тому +1

      Where was that for brightness

    • @terrivh
      @terrivh 2 роки тому

      Found it. Somehow got turned down

    • @micpurple
      @micpurple 2 роки тому +1

      Glad to hear you found the setting for brightness. For anyone else wondering, it's 4 swipes horizontally. Settings is at the top of the screen. Tap it and 3 options for brightness will appear.

  • @lilsmart805
    @lilsmart805 2 роки тому +1

    Thank you so much!!!
    I just put it on the charger and after a few seconds, it gave me a happy face😁

  • @sattikaur7254
    @sattikaur7254 4 роки тому +4

    Thanks for that , my Fitbit 4 worked using your second method 👍

  • @maryellenwilson8227
    @maryellenwilson8227 2 роки тому

    Thank you!!!! Followed your instructions for restart; it's back!! Yay!! Thanks again, you rock!!

  • @shpokas11
    @shpokas11 3 роки тому +1

    Thank you! Changing clock face on Fitbit Inspire works!

  • @danolsve
    @danolsve 3 роки тому

    The reset did the trick. In EXCACTLy as many tries and seconds as in the video. :) Thanks man.

  • @jpearls718
    @jpearls718 3 роки тому

    The clock settings worked for me,
    thank you so much!!☺️

  • @bethlondonart
    @bethlondonart 3 роки тому +4

    Thanks for the video. I tried both methods. The screen seems a little brighter, but still hard to read. Hopefully it will be better by tomorrow as one comment below stated happened for them. I'll be looking for a new tracker soon anyway as fitbit has sold out to google.

  • @jessistaples3527
    @jessistaples3527 3 роки тому +1

    thank you so much!! the first part you did fixed mine!! I appreciate it so much

  • @sergioperezio5523
    @sergioperezio5523 3 роки тому +1

    Thanks I was having dim light issue but the reset worked and made it not 100 % but it's now viewable, thanks 😊

  • @JuliesLP
    @JuliesLP 2 роки тому

    Thanks so much!!! I have a charge 5 and I had no idea what happened. It's fixed now, so yay. 😃

  • @Ana-ro7km
    @Ana-ro7km 4 роки тому +2

    Thank you soooooo much! Was ready to return it... Never been happier to see emoji. Have a nice day!!!

    • @Matt-fq5qy
      @Matt-fq5qy 3 роки тому

      yeah exactly same here haha thanks

  • @anonymoususer8747
    @anonymoususer8747 3 роки тому +1

    Second method worked for me after about the 10th attempt. Thank you!

  • @kayleighcollyer5383
    @kayleighcollyer5383 3 роки тому

    The 2nd worked for me on my 3rd attempt literally as you said you’d got a smiley face I did too. Thank you

  • @annaloasveinsdottir833
    @annaloasveinsdottir833 Рік тому +2

    Thank you... after 12 times finally nr. 2 option worked and then the clock changed right after. Then I changed my brightness settings (some how was on dim) to normal but the visibility is low.. little more than dim settings. Any thougts how to brighten it up more? Can´t see in daylight... always have to got to dark area (like putting my head under jacket or something to see some).

  • @Alyssa-fl1mm
    @Alyssa-fl1mm 3 роки тому

    Changing the clock face worked for my Charge 4. Thanks!

  • @icajayreh6287
    @icajayreh6287 3 роки тому +1

    Thank you for this!! The reset worked!

  • @mariongriffin6760
    @mariongriffin6760 2 роки тому

    Thanks for the tips. I also noticed mine was in sleep mode(dark mode) and also has a small crack on top corner of screen. But i can see it better. Thanks

  • @indushyama9
    @indushyama9 2 роки тому +1

    It worked, saved my time and money ! Thank you very much !!!

  • @alehdez.8054
    @alehdez.8054 2 роки тому +1

    Hi, the last one advice worked it. Thank you!

  • @jacqollynekeath3875
    @jacqollynekeath3875 2 роки тому +1

    Thanks so much. My settings had gone to dim. Changing the clock did the trick

  • @josuebenitezworld
    @josuebenitezworld 2 роки тому

    Thank you for the info!!! It was very helpful 🤙

  • @laurenbooth1213
    @laurenbooth1213 2 роки тому +1

    Thanks for this video, helped tremendously!

  • @sb.yourstruly
    @sb.yourstruly 4 роки тому +5

    Wow I literally haD to to do the 2nd method 22 times...then it worked on my 4. Thanks I waS about to return it

  • @jonathantugman2278
    @jonathantugman2278 3 роки тому +14

    OK. I tried both methods, with no immediate luck. But I knew it was still recording even with a blank screen. So I kept it on. 24hrs after the smiley face, it magically fixed it self. So perhaps those reading this, just work a little patient / patience magic. Your little friend needs time to heal itself!

    • @alexiavlogsspanglish9953
      @alexiavlogsspanglish9953 3 роки тому

      Ok

    • @GrdmaKat2000
      @GrdmaKat2000 3 роки тому +1

      My screen still does not light up...

    • @bontaksyd
      @bontaksyd 3 роки тому

      Smiling face showed in the first go. However I tried both methods but still not working.... may be I need to tried couple more times of smiling face

  • @cindym3349
    @cindym3349 2 роки тому

    By changing the clock face worked!!! It's now charging. Thank you.

  • @QuynhNguyen-ge9bm
    @QuynhNguyen-ge9bm 3 роки тому +3

    Thank you so much for the info. My fitbit finally turns on 🥺👍🏻

  • @fatimaspeede3544
    @fatimaspeede3544 Рік тому +1

    Thank you so much
    I thought mine was broken.
    You saved it.
    😁😁😁😁 work out here I come 😆

  • @randylackey6318
    @randylackey6318 3 роки тому

    thank you the charging and holding button worked i was ready to go buy another one i have had this one for 7 years and it worked

  • @culaid5
    @culaid5 3 роки тому

    Ty! The 2nd method worked for me. I had to do it 3 times. Ty again.

  • @83hersh83
    @83hersh83 3 роки тому

    fixed my wife's watch and now I'm a hero 😁 Thanks 👍🏻

  • @ravhirani2660
    @ravhirani2660 2 роки тому +2

    Life saver thank you. What worked for me was the second option - plugging in and holding reset button

  • @ritatrainer291
    @ritatrainer291 2 роки тому +1

    i used your 2nd choice and it worked...Thank You

  • @alastairbuchanan7379
    @alastairbuchanan7379 2 роки тому +4

    Screen had been dimming over the course of a month. Tried resets before. Just get a very dim smiley face then back to black. This is my second charge 3 with essentially the same issue. the first one died just before the warranty expired so they (eventually and reluctantly) sent me a new one. That one died just after the warranty expired. Basically to know the true cost of a charge 3 divide by 12 and that is your monthly rental.

  • @Ahmadski03
    @Ahmadski03 3 роки тому +1

    MY MAN!!! The clock face change worked just fine for my fitbit inspire. Thanks!

  • @jmofalltrades
    @jmofalltrades 3 роки тому +1

    Thanks for the video, which in itself was good stuff! Since you asked: Neither method worked for us. Ending up returning this crappy product after more than 40 tries at method #2. Got to the smiley face - never further, never any other screen, never any bluetooth connection to app. Oh well. Will stick to Fitbit Inspire 2 or whatever it's named, and that will most likely be our last product from Fitbit.

  • @virginiagross5836
    @virginiagross5836 Рік тому

    It worked! I have the Inspire 2. I had to press and hold several times. Thanks for the help! I was about to throw it in the trash.

  • @Reggy2000
    @Reggy2000 3 роки тому

    Thank you Sir!!! The reset worked!!!

  • @nooby4life565
    @nooby4life565 3 роки тому +1

    You know, I can’t thank you even more than I am now. My watch has been broken for over 4 months, and today I was going to return it and buy an Apple Watch. But thank you SOOOOOO much, you deserve a subscribe AND a like. 🤛🏽

  • @victoriadiamond3329
    @victoriadiamond3329 3 роки тому +3

    Hi Sir I tried both and they don't work.. unfortunately my fitbit is not paired with my new phone.. when I try to pair it.. when you go to the step that you can hear a 4 digits number coming up on the screen ... I can't read them because my screen is black.. do you have any tips to pair Fitbit without putting this code? Or maybe there is any universal code or manufacturer one I can use? Thanks in advance.. Karina

    • @destiny035
      @destiny035 Рік тому

      I am very much wanting to know this too, trying to reconnect my old charge 3 but the screen is totally black.

  • @jmc334
    @jmc334 Рік тому +1

    Thank you! I was trying to reset it without having it on the charger. It worked well when I followed your directions!

  • @areeshahaider1692
    @areeshahaider1692 3 роки тому

    Method 1 worked for me. Thanks 👍👍👍

  • @youtoobz146
    @youtoobz146 3 роки тому +2

    This method works for the Fitbit Inspire HR as well. Thanks man, I appreciate the help.

  • @MichaelSturgeon0317
    @MichaelSturgeon0317 3 роки тому

    I have had mine since the charge3 came out and this is the only issue I have with it. Today it happened the second time. .... the reboot did the trick.

  • @kindralashae7168
    @kindralashae7168 2 роки тому

    Geez thanks a bunch, I was really trying to figure out what was wrong with this thing!!!!!

  • @richardswallow4686
    @richardswallow4686 2 роки тому +2

    The second approach worked - many thanks, I thought my Fitbit was dead

  • @maryvang1552
    @maryvang1552 5 місяців тому +1

    Thank you ! I’ve been stressing all day lol

  • @jenniefraser5744
    @jenniefraser5744 2 роки тому

    Second one worked for me. Thank you soooo much.x

  • @aka_pepe
    @aka_pepe 4 роки тому +1

    Thank you brother, second method did it for me

  • @jakebainbridge7565
    @jakebainbridge7565 2 роки тому

    It worked! Thank you very much

  • @erikazayas5281
    @erikazayas5281 2 роки тому +1

    Thank you so much, fixed it.

  • @lindasuesadler3745
    @lindasuesadler3745 3 роки тому +1

    Never mind its working fine now! THANK YOUUUU

  • @user-od9hi9of9z
    @user-od9hi9of9z Рік тому

    It works! Thank you !

  • @igarza495
    @igarza495 2 роки тому

    The 😊 work..Thank you for Sharing..💯

  • @MRMONKIBONES
    @MRMONKIBONES 3 роки тому

    Thanks. Worked great

  • @suemcarthur105
    @suemcarthur105 2 місяці тому

    thanks so much, much appreciated

  • @christinesteele8549
    @christinesteele8549 Рік тому

    Hello from London UK
    Thank you so much :-) method helped 😊

  • @lyndas460
    @lyndas460 3 роки тому

    Thanks:). I tried the reset and it worked

  • @karentoneyjazzi
    @karentoneyjazzi 3 роки тому +1

    Thank you so much

  • @haydeemira.8310
    @haydeemira.8310 3 роки тому

    Thank you so much the second one worked for me

  • @luluhackney3241
    @luluhackney3241 8 місяців тому

    Thank you!!

  • @veronicat5155
    @veronicat5155 3 роки тому +3

    Thanks! Changing the clock face didn’t work but using the charger and keeping the button pressed finally worked after the fourth time.

    • @suzanyalcin1661
      @suzanyalcin1661 Рік тому

      when you say 4rth time you tried on 4 different occasions? I've been pressing but nothing is happening.

  • @johannalarsson4678
    @johannalarsson4678 3 роки тому

    Thank you! It worked for me to restart it with the charger.

  • @karenvotava
    @karenvotava 3 роки тому +9

    Neither worked for me. I'm thinking the latest update screwed up my Charge 3 as it was fine before that.

    • @prbh8751
      @prbh8751 2 роки тому +1

      Mine died too after the update somethings fishy

    • @noped6168
      @noped6168 2 роки тому

      oh my gawd same and i thought i did something-

  • @teltn84
    @teltn84 3 роки тому +3

    Thank you thank you thank you!!! I’m not sure how it happened but my 1 y/o grandson loves to change the screen on mine 🤦🏼‍♀️🤣. So thankful for this easy fix!!!

  • @dorton63
    @dorton63 9 місяців тому

    Thank you! Clock reset worked for me....

  • @silkmd
    @silkmd 3 роки тому

    Cool second method works for me!!! thanks

  • @quincypie
    @quincypie 3 роки тому

    awesome man! did it! thanks

  • @amoldham7239
    @amoldham7239 4 роки тому +1

    thank you so much ... I was ready to return this at Costco, but not anymore! Changing the clock face worked for me! again, thank you!

  • @lyssbeth
    @lyssbeth 2 роки тому

    First one worked thank you!!

  • @angelwilliamshackett9422
    @angelwilliamshackett9422 Рік тому

    Thank you! It was both methods

  • @theresagiannette
    @theresagiannette 3 роки тому

    I have an Alta I know it has nothing to do with the charge but when it’s on the charger it’s lit up and when it’s not it’s not. I have a feeling it may be the battery. Is there anything I can do to save the life of this until I buy my Apple Watch in December?

  • @MexicanJewel0890
    @MexicanJewel0890 4 роки тому +2

    First one helped me. Thank you! 🤘🏻

  • @franceshammond9388
    @franceshammond9388 2 роки тому

    Thank you x

  • @lany_07gaming
    @lany_07gaming 4 роки тому +1

    Nice info for fitbit charge 3 and 4 users. 👍

  • @sobunch4079
    @sobunch4079 2 роки тому

    It works wow on clock first try. Thanks for your video

  • @TheoJay615
    @TheoJay615 2 роки тому

    Thank you!

  • @joycecrossjr
    @joycecrossjr 2 роки тому

    Thank you up and running from the first example

  • @user-sc7hg3ux4g
    @user-sc7hg3ux4g 29 днів тому

    Thanks my friend, it helped after the reset )))

  • @emmaporter
    @emmaporter 2 роки тому

    YES! Thank you, rebooting fixed my charge 4 :D

  • @berdinecarter4680
    @berdinecarter4680 2 роки тому

    Thanks it worked for my Charge 4.

  • @patturner7902
    @patturner7902 3 роки тому +1

    I don't see anything on resetting the sleep setting. My sleep setting says I only slept 5 hours when I know that I slept through the night. It always worked good up until I had to do the update the other day. How do I correct this. I did the reset today hopefully that will fix the problem.

  • @josegamboa6656
    @josegamboa6656 2 роки тому +1

    Thanks the 2nd method worked for me.

  • @evaandersson9918
    @evaandersson9918 Рік тому

    Thank you for you help👍🤗

  • @Brokenonionn
    @Brokenonionn 3 роки тому

    Omg thank you soo much!!

  • @Bakerism01
    @Bakerism01 3 роки тому +7

    Do you know how to fix a dim screen? I've tried both "normal" and "auto" on the brightness settings, but it is so dim I can't read it at all under natural light.

  • @jXevyer
    @jXevyer 3 роки тому +1

    Thanks, bud!!

  • @kama5258
    @kama5258 Місяць тому

    2:55 it works 🎉! Thank you so much❤😊

  • @Yasha4life
    @Yasha4life 3 роки тому

    Thank you 😊

  • @catherinegioia3634
    @catherinegioia3634 4 роки тому

    Thank you! Second method