I have this unit, it worked great for several years and this season it failed with a E1 code. Now, I have to find out the problem and/or where I can get it serviced here in Lapeer, MI.
The unit's warranty is only 30 MONTHS from date of MANUFACTURE, NOT from date of sale or installation! Mine started to fail at 39 months - could not get below 70%, ran 24-7. My portable consumer unit gets it down to 49% with no trouble, and starts/stops as needed. No service available.
I have had the XP model for about 3 years, and it is now no longer able to maintain my humidity level setting of 53%, and showing 63 to 70% despite running all the time. I suspect low Freon levels, and have called local rep for service, so there may be a small leak in the connections. (filter changed regularly and/or if dirty - currently very clean).
Hi Antonio, Would you mind calling the office 866-682-4420 so we can determine what you need and how to help. Or email callcenter@frontierbasementsystems.com
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I have this unit, it worked great for several years and this season it failed with a E1 code. Now, I have to find out the problem and/or where I can get it serviced here in Lapeer, MI.
Karl, here is a link with all of the Michigan Basement Systems that can service you! www.basementsystems.com/basement-waterproofing/michigan-mi.html
Hey Karl, Have you tried Dry Basements Plus? 866-894-1888
The unit's warranty is only 30 MONTHS from date of MANUFACTURE, NOT from date of sale or installation!
Mine started to fail at 39 months - could not get below 70%, ran 24-7. My portable consumer unit gets it down to 49% with no trouble, and starts/stops as needed.
No service available.
All you got to do is set it if only there was video on how.
I have had the XP model for about 3 years, and it is now no longer able to maintain my humidity level setting of 53%, and showing 63 to 70% despite running all the time. I suspect low Freon levels, and have called local rep for service, so there may be a small leak in the connections. (filter changed regularly and/or if dirty - currently very clean).
Yes Paul calling your local dealer to have it serviced and check it out is exactly what I would have recommended.
Hello how are you i have one of your unit can you help me with it to set it up ?
Hi Antonio, Would you mind calling the office 866-682-4420 so we can determine what you need and how to help. Or email callcenter@frontierbasementsystems.com