A hugely helping video about dealing with angry patients, I liked the point of staying in confidence and concentrating on management aspect of the patient instead of going around how to deal with anger only, I have bought your audio book for PLAB2 , it's really wonderful,
Examples of reasons why patients/relatives become angry: They have been left to wait a long time before being seen An error has been made Delay in diagnosis or treatment Receiving bad news Patient/relative expectations not met
1) Delays 2) Errors/incompetence 3) Abuse 4) Negligence 5) Refusal/failure to treat 6) Working through bad news 7) Poor service These all add up to a rightly angry patient.
I think we tend to understand 'sorry' wrongly. An apology is expression of regret for something that has been done wrong, often resulting in harm. The use of 'sorry' is sometimes within an apology, but many times is instead an expression of empathy or reflection of the patients experience, often in an instance where a patient has experienced harm or hurt but outside of the responsibility or control of the listener
Very helpful. Thanks Dr. Arora. It would also be nice to know how would you deal with patients who are depressed and had attempted suicides. Its quite difficult to ensure using the right words and the right phrases at the right time. Any suggestion would be grateful.
Needs to be real empathy not fake patronizing poop, otherwise you will make them angry. I just started seeing a Dr who cuts me off every time I start a sentence and I am speaking sweetly & calm. Each time after I have left his office I cry for days. The patient is the one who needs to feel that they have some control over their Own Health and that their Dr cares enough to try to help. Not just put you off cause they are too busy and could care less cause all they want to do is go home and go to bed. I have been throwing up for years now and it is getting WORSE WENT from 5 to 10 min to 45min to 60min and I am completely exhausted for 3 hrs after. I just want some FN help. Not be Abused mentally by a Doctor because He is upset with his own circumstances. The first time I met him he told me all his problems and I felt sorry for him and felt bad for being there bothering him with my health issues. The Oath you all take~ that includes Doing No Harm to Mental Health as well Right???
Can please do a video for "Angry male patient. He had some injury on his hand and sutured. He is now recovering.He is behaving strangely and wants to leave the hospital. Nurses suspects that he is in withdrawal of P. Task is to talk with him and convince him to stay back in the hospital."
Did the patient have a TBI ??? Also hospitals need to Stop prescribing addictive pain killers. Take the time to know your patients health & Mental Health history before prescribing pain meds. If a patient is TBI or Schizophrenic/Bipolar they should never be put on addictive or high dose of pain killers it causes flares of anger / rage. If you already made the mistake then You need to give them plenty to drink as in water Not coffee - no stimulants. Speak in low soft calming tones, not patronizing, try to actually care as if it were your Mom or Dad or Your Child going through this... Agree with them if you can safely & Defuse & Distract by joking around about SOMETHING Else totally changing the subject. Get them to LAUGH it is the BEST MEDICINE for ANGER... I have used this SYSTEM my whole life to get Out of Abusive Situations ... It WORKS it HAS Saved my Life.
Doctors staff that causes some of the patients angry at them and tell there staff not to tell patients who there are they are not a liar when patient care is not a fan of any sort of a problem with a person who is returning there call to the clinic to finding what they need to talking about.
This is comming from a doctor perspective? Interesting, nurses are told to step back, use open palms and non threatening body language. Also (when I was taught) you allow someone to shout at you for a period of time whilst you work out what it is they’re mad at you about. Don’t take it personally, they’re shouting at the uniform not YOU. Then you take control. If you haven’t met this person before you’d say something to the effect of “okay well firstly my name is *whatever* and I’m a nurse here in *department* I can understand your upset with *reaffirm what you’ve accessed they’re upset with* let me resolve this for you” When the rapport is already built, again, let them shout a bit, remember they’re shouting at the nurse not YOU. Work out what’s upsetting them and then calmly reaffirm what’s upsetting them, apologise if necessary, and then work out what the answer needs to be
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Inspired
Thank you for adding this
A hugely helping video about dealing with angry patients, I liked the point of staying in confidence and concentrating on management aspect of the patient instead of going around how to deal with anger only, I have bought your audio book for PLAB2 , it's really wonderful,
Thank you so much! 🙏
Thank you. You walk the talk of a caring, confident and empathetic doctor.
🙏
Examples of reasons why patients/relatives become angry:
They have been left to wait a long time before being seen
An error has been made
Delay in diagnosis or treatment
Receiving bad news
Patient/relative expectations not met
🙏🙏🙏
Hi Thanks for very helpful approach in this video. Could you please make a video about dealing with an angry nurse in the emergency room?
Pro trick: you can watch movies at Kaldrostream. Been using it for watching a lot of movies lately.
@Gus Major Yup, been watching on Kaldrostream for months myself :)
Wow best video after a long and painful search.
Thank you!
huge Respect for you
1) Delays
2) Errors/incompetence
3) Abuse
4) Negligence
5) Refusal/failure to treat
6) Working through bad news
7) Poor service
These all add up to a rightly angry patient.
Another great video🤗!
I would love to watch a vid that gives advice on BBN for a paeds case.
Thank you for these helpful videos !
Denielle Moodley Thank you! 🙏 BBN video coming soon 👍
great knowledge, Thank you
I think we tend to understand 'sorry' wrongly. An apology is expression of regret for something that has been done wrong, often resulting in harm. The use of 'sorry' is sometimes within an apology, but many times is instead an expression of empathy or reflection of the patients experience, often in an instance where a patient has experienced harm or hurt but outside of the responsibility or control of the listener
Really helpful video with some excellent guidance
Thank you! 🙏
Amazing, thank you so much for this!
No problem!
Thank you so much. Excellent video
🙏
Thank you bery much Dr. Aman Arora. It's very helpful
Thank you Nahum - glad it helped!
VERY NICE. WELL DONE. KEEP IT UP.
Many thanks Pramushka Hiruni! 🙏
Thank you very much. It is very helpful
No problem Azooz - glad it helped!
Thank you...
really helpful ,thanks you for that
No problem Rowida, glad it helped!
Very helpful. Thanks Dr. Arora. It would also be nice to know how would you deal with patients who are depressed and had attempted suicides. Its quite difficult to ensure using the right words and the right phrases at the right time. Any suggestion would be grateful.
Hi Myo, thanks for the message! I'll add this question to our list - hopefully out soon!
Needs to be real empathy not fake patronizing poop, otherwise you will make them angry. I just started seeing a Dr who cuts me off every time I start a sentence and I am speaking sweetly & calm. Each time after I have left his office I cry for days. The patient is the one who needs to feel that they have some control over their Own Health and that their Dr cares enough to try to help. Not just put you off cause they are too busy and could care less cause all they want to do is go home and go to bed.
I have been throwing up for years now and it is getting WORSE WENT from 5 to 10 min to 45min to 60min and I am completely exhausted for 3 hrs after. I just want some FN help. Not be Abused mentally by a Doctor because He is upset with his own circumstances. The first time I met him he told me all his problems and I felt sorry for him and felt bad for being there bothering him with my health issues. The Oath you all take~ that includes Doing No Harm to Mental Health as well Right???
thank you for your efforts
No problem - hope it helped!
Informative
🙏
How to ask ICE
I- do you have any idea what is going
C- what to ask.? Explain please
E- you already know came from an X-ray or something
Thank you
No problem!
Thank you dr aman I passed my plab 2 without academy a great help from you keep up the great work
Marvelous ❤️
salma zain very kind 🙏
very helpful
docfakhra thank you! 🙏
Can please do a video for "Angry male patient. He had some injury on his hand and sutured. He is now recovering.He is behaving strangely and wants to leave the hospital. Nurses suspects that he is in withdrawal of P. Task is to talk with him and convince him
to stay back in the hospital."
Did the patient have a TBI ???
Also hospitals need to Stop prescribing addictive pain killers.
Take the time to know your patients health & Mental Health history before prescribing pain meds.
If a patient is TBI or Schizophrenic/Bipolar they should never be put on addictive or high dose of pain killers it causes flares of anger / rage.
If you already made the mistake then You need to give them plenty to drink as in water Not coffee - no stimulants. Speak in low soft calming tones, not patronizing, try to actually care as if it were your Mom or Dad or Your Child going through this... Agree with them if you can safely & Defuse & Distract by joking around about SOMETHING Else totally changing the subject. Get them to LAUGH it is the BEST MEDICINE for ANGER... I have used this SYSTEM my whole life to get Out of Abusive Situations ... It WORKS it HAS Saved my Life.
@@TheTexasTakebyMissVikie thank you for the reply. I passed the exam and I had the similar scenario.
How did you manage it?
Doctors staff that causes some of the patients angry at them and tell there staff not to tell patients who there are they are not a liar when patient care is not a fan of any sort of a problem with a person who is returning there call to the clinic to finding what they need to talking about.
Too many hospitals treat patients like they are in a meat factory so no wonder some get angry or frustrated
Nice
Many thanks Sumit!
Dr Arora aced this exam.Respect for doing this as a brown person
say what???? wtf kind of comment is that you tampon string
@@valleygirlgg lmao I'm wondering too. Really silly comment up there
👍🏽
E
H
This is comming from a doctor perspective?
Interesting, nurses are told to step back, use open palms and non threatening body language.
Also (when I was taught) you allow someone to shout at you for a period of time whilst you work out what it is they’re mad at you about. Don’t take it personally, they’re shouting at the uniform not YOU.
Then you take control. If you haven’t met this person before you’d say something to the effect of “okay well firstly my name is *whatever* and I’m a nurse here in *department* I can understand your upset with *reaffirm what you’ve accessed they’re upset with* let me resolve this for you”
When the rapport is already built, again, let them shout a bit, remember they’re shouting at the nurse not YOU. Work out what’s upsetting them and then calmly reaffirm what’s upsetting them, apologise if necessary, and then work out what the answer needs to be
I should shout unnecessarily at you all the time then! STUPID ADVICE INCOMPETENT IDIOT, oh nah, don't take it personally take it ON YOUR UNIFORM