I was having this issue prior to my teenage daughter and 2 youngest children getting rear ended at 45 mph. As angry as I was about the lift gate malfunction, I'm still thankful they were driving the Cadillac that day and not her car which was being repaired in the shop. This is a solid, safe car...They were hit so hard that it left dig marks in the highway. Thank God they were not injured!! I just wish Cadillac would step up and take responsibility for these drain tube issues. This is my 4th Cadillac, and I may never own one again if they can't back up what they're producing. For the money we pay for these nice vehicles, this is absolutely unacceptable. Thank you for your time making these tutorials, I know it takes dedication and a lot of time. Kudos!!
I'm glad your children where safe after that harsh collision. Also yes, I agree with you, Cadillac isn't owning up to their mistake. It seems that it's financially cheaper on them to pay a legal group to deflect any negligence on their end rather than repair every SRX with that issue (mostly all of them). It's gross practice, it surely discouraged me from buying another Cadillac.
Very, very helpful! Thank you!! I was able to get the module through Amazon for $150. Plugged it in, and BOOM - it worked! And thank you for showing us how to open the liftgate with the door disabled! Lifesaver, not to mention saving hundreds of dollars I assume!
Hi! I am obviously here with same problem haha. Are you able to share the link Of the module you bought from Amazon? I’ve had some hit and miss with Amazon parts. Thanks.
Thanks!!! This happened to my wife's 2012 SRX. I did exactly as you suggested and it is fixed. The dealer wanted $900-1900. Thanks to your help I got the right module from Amazon for ~$175 and paid a auto shop to reprogram it for $100. Works perfect and saved me a ton. Much appreciated.
This has been the most helpful video. My momma's SRX had issues with the sunroof drain hose (kept popping out of the drain hole and dumping rainwater onto the passenger front floor board). We fixed that a yr ago and got everything dry inside, but never checked that rear area. The liftgate stopped opening a couple months ago so this makes perfect sense. THANK YOU. The dealer would have robbed my momz for something Cadillac knows is an issue. Woman in CA sued because Cadillac knew about the leaks damaging interiors and electronics. I think it became class action suit, but only for CA... Thx again
Thanks for your kind response, man. I'm glad I was able to be of help to you. Also, yeah I heard about that class action lawsuit. I know it wasn't the kind of victory us SRX owners wanted but at least her legal action made an impact in CA. Hopefully this gets more attention nationwide.
I followed your video and purchased a module for 176 bucks on amazon, and now it’s fixed, now I have to figure out how to dry my carpets, truly bad engineering....I’m parking in garage during raining season from now on, thanks !
Thanks for helping out Miguel, that was kind of you. Also I'm glad I was of some help to you in resolving your lift gate issue. Parking in the garage is a wise choice. Best of Luck Liza.
you have done a great help to all Cadillac owners, and yes is not necessary for the sunroof leakage, even a little moister will damage , is a terrible place to install this module, heat and cold temperature in that compartment creates the problem, we Cadillac owners must put a claim to Cadillac to have a recall. not all people have the time nor the mechanical incline to repair their cars
Been going through this and will be ordering the module today. My wifes SRX started leaking and been dealing with a front leak. I decided to use strips of PPF to seal the roof. Wife does open the roof to air so sealing it was a great option. The PPF will keep any water out now.
That's wonderful to hear. One less problem to deal with now. I believe there's a recall out now for the headlamps due to water intrusion. You should check it out before coming out of pocket to fix it, if you haven't already.
THANK YOU!!! Just viewed your video after coming home from dealership about the lift gate issue. I was told to look up the problems on You Tube and tada! You sir are a godsend. I am going to work on this tomorrow morning. Thank you!
Thanks for this. Just popped the spare tire cover and found a pool of water covering the module. The male connections are corroded and rusted and some even broke off. I'm going to add some shims to lift the module mount off the base of the trunk floor. That is the only way I can think to keep it dry without drilling a drain hole down there. Thanks!
Thanks dude! I read blogs on the Cadillac forum that describe extreme solutions from chopping holes in your door to as mild as tearing off the inside door covering to get at the release. I knew there had to be a simpler more economical way to get it open. Appreciate you man. Mine was weird, I got it open then pressed the close button and it closed and now works fine. I suspect the module is on the fritz and I did find water sitting directly under it. That said I’m keeping an eye on it because it will probably fail totally at some point. Maybe I should buy a replacement now before total failure. Good work though man, nicely done.
Thank you SOOOO much for this video. After many frustrating hours going through the Caddy forums, I found your video and finally got the liftgate open.
That's awesome. I went through the same experience. I felt a moral obligation to post this video. I knew I'd appreciate it if I was looking for it back then. Lol
Anytime man, I'm glad I was able to be of some help. Hope you get that sunroof and timing chain problem sorted out. I know it can be a pain. Best of luck.
This is an excellent video (along with the other video, Part 2). During the last few months, I have had exactly the same problem with my liftgate that you described in the video. The problem started immediately following an intense tropical storm. (The car was parked outside during the storm, not in a garage.) After watching these videos, I was able to open the liftgate from the inside of the car using the technique that you showed. Lo and behold, there were about 5-10 cups of water just sloshing around in the area underneath the spare tire, as well as in the small storage compartment on the right-hand side. I removed the control board from my car today, and it looked even worse than yours. I haven't ordered a new one yet to replace it, but now I can at least open and close the liftgate if I really need to (even though it's a pain in the ass). Thanks again for taking the time to make these videos!
My car is under warranty but the Cadillac dealership states that the warranty does not cover water damage. Their cost to repair is $4000 - $10,000. Can you believe that? Thanks for the video. We will be repairing it ourselves.
Anytime Barbara. Sounds like your husband sorted the water issue by drilling those holes. Definitely a great fail safe. It's unfortunate that an average consumer has to go to such lengths.
Thanks for sharing. Was able to get to my lift gate opened and found the module only to find it wrapped in a GM Bag. So obviously previous owner had it fixed but GM didn't fix the real problem. The bag was full of water.
Glad you were able to open it, but yeah sounds like the previous owner never addressed the problem. Try opening up the module and checking to see if it has any corrosion on either side of the circuit board. Hopefully it could be salvaged. Also did you get any of the drain hoses replaced or cleaned since?
thanks for the info on the liftgate. was very helpful. wanted to know when you replace mougual does it need to be programmed. can you use aftermarket brand mougal for the liftgate
Hey Darien, I'm glad the video was of help to you. From what I gathered, it needs to be programmed. However I've heard of cases where people bought a used module and never needed programming. Now I'm not entirely sure about aftermarket modules, it can be a hit or miss with them. I'd stay with the OEM for peace of mind.
Sorry about that, got a little carried away. About getting to the point now. The only thing they did right in this whole situation was pulled the carpets out and let dry. The car was up and running after a month and half, according to the technician, he didn't realiy do anything but just let it dry. I got the car back last Friday and had couple rides with it. Very smooth and no warning lights or anything like that pop up whatsoever. The only obvious problem right now is the still clogged drain and molds in the trunk, where there's still 4 inches water sitting in. Exact location where you showed in the video. And this life gate problem. I don't know, should I get a 2nd opinion from another shop? This car was a gift from my brother and I treasure it very much.
I would honestly suggest you get those 2 rear drain hoses unclogged. It's really not hard to do it if you're willing to spend some time on the weekend doing so. That is the source of your problem hands down.
You did this vid very well thank you . My 2011 SRX the module wasn't tooo corroded but the pump was soaked in water and the motor is all rusty and just makes 1click noise then nothing . So my ? would be motor 1st ? or still module ?
Thank you for your kind feedback. If there was any water in the control module then I would assume it's also bad, but I'll leave that to you to decide. However, if the motor is soaked, then it sounds like it shorted out (hence, the one-click sound).
I'm glad I was of help. It truly is a shame how this is a common problem with the SRX. I would've expected higher quality vehicles from GM's luxury line but it seems their golden standards are not practiced in production.
Thanks, Mosley. It's 19 August, 2019 and I opened the floor of the 2014 SRX. The fuse on the 2014 is in the rear...15 AMP and it was good. The module did not seem to be under water....but the humidity was intense under the black storage box. It seems to me humidity is as bad a problem as water intrusion. I came to the same conclusion about a ZIP-Lock with these modifications: 1.) I drilled two small (1/8th ish) holes in the floor pan. These are as close to the rear as possible. I drained about a quart! I am also going to place "Damp Rid" in there. It seems no matter what...the drains are inadequate. There are "electronic grade conformal coatings" that should protect the circuit card. This module was replaced about 8 months ago so there should not be the corrosion B-Shark experienced. I am ordering a replacement on eBay...well under $100.00 and feel I saved myself $2500 worth of aggravation with the local dealer. I will dry out the existing module and advise if it can be resurrected. As B-Shark states...corrosion is another story...easy to replace. I will check this with oil changes.
Thank You so very kindly for posting this video. Because of your video , I saved myself a lot of time and money with getting the lift gate open and taking the module out prior to getting to the dealership. All the dealership had left to do was program the Module. I want to give you a big thank you again. It took me over a week to discover the exact source or the leak. It seems to be coming from the rear drain tube on the passenger side. The question of the hour is , what is the best and easiest way of getting to the drain tube? I've been very reactive with keeping the trunk area dry. Are you able to post a video of that repair? Again I so appreciate you for all of your help and input.
I figured it out. I scrolled down on the comments and noticed that you gave the instructions to another person. Any how thanks again for all of your help. As of today I'm leak free. No more clogged up drains.
Anytime Jason. Glad it was of help to you. I was in your position before and felt I should post this video. No better teacher than experience. I'll post the video for the repair shortly.
Unfortunately the new module has to be programed by the dealership. Programming should take anywhere between a half hour to an hour. Meaning you'd pay for that duration of time. Shop around different GM dealerships for an idea on hourly labor pricing. Best of luck!
Right on...I haven't messed with mine since I haven't had the time. I did see some water in there but what killed mine was a couple of gallons of diesel fuel spilled. I haven't worked on it because I broke my back and I need to open the damn thing to work on it
I have a 2007 Cadillac SRX module and my back truck will not open at all I’ve tried this method but it is not as easy you made it look in the video. If anyone could help me out I’d greatly appreciate it.
I'm not familiar with the 2007 SRX lift gate mechanics. Your SRX is the 1st generation model. This video is specifically for the 2010-2016 SRX which is the 2nd generation model. Hope you were able to resolve your issue.
Hey Dakkia, so it turns out that the water has damaged the circuit board beyond any help. The connections were too corroded to be saved by the simple baking soda trick so I ended up buying a new lift gate control module. There are tons of them online but just remember once you buy it, you'll have to install it and take the car to any GM dealership to get it reprogrammed. It should only be an hour cost of labor to reprogram it. Did you find any water in the trunk?
B-Shark I haven't checked yet, truck is actually in shop. It won't crank and don't know why. Guy at shop doesn't have a clue either. Back to the lift gate, guy st cadillac dealer said really it should be recalled because they get so many coming in with the problem
Oh no. That doesn't sound pleasant. Did the problem occur suddenly or was it something that progressively got worse? Also yeah when you get a chance to check it out let me know. Especially after a rainy day.
I just bought a 2013 srx and it's in mint condition (Florida car)..I'm so glad I found you here..I also have a 2010 cts...love those caddy's.. Looking forward to more of your videos!!!...I just subscribed to your channel...big thanks in advance!!!!
I'm happy to hear you enjoy the Cadillac culture. I've been a bit distracted but I'll be sure to get back into posting more helpful videos. Best wishes.
You are very correct sir in your diagnosis but I have one question...how do you get that screw out of the back to get to the module? It’s a weird looking screw and I can’t seem to find the right tool. It looks like a hex nut.
2011 SRX. Video was easy to follow. I got the latch released but the hatch only opened 2-3 inches. :( hydraulics not helping. Any way to trigger the assist so I can get into the back so I can get to the to the module replacement task. The hatch is heavy. All other videos show latch popped and seems to open easy.
That's pretty clever in the event it does leak into the trunk again however I would push toward unclogging those rear drain hoses (it's easily accessible from behind the rear bumper quarter panel) so you don't have to deal with it again.
Cadillac agreed with and helped implement my solution hack by drilling a few 1/4” holes in the bottom of the pan where the module sits to prevent the issue from returning. I also coated the module connections with white flex paste.
You're welcome. And I agree, it is terrible but honestly Cadillac isn't in the business for dependability. Their automobiles are pretty to look at yet horrible to own. Too many problems with them to say that they are worth the investment in the least.
Another thing, the inspection report they had is about a week ago. I think that's when they really start pulling everything out. Technician indicated, major water damage to the wires in the trunk and flashing dashboard, unstable lights.. can't see how the wires like under the carpet, bit other issues that he reported doesn't seem to exist any more. Any thoughts? Thanks you for your reply in advance and sorry about this bitter story. I was just about the edge to start a class action lawsuit....Sigh.. too much trouble and I don't like troubles.
Hey Ariel, my apologies for the late response. It sounds like you were taken for a ride at the dealership. I know how frustrating it can be dealing with them, hence why I made this video. There was a class action lawsuit made against Cadillac in CA. Check it out if you haven't already. The issues with the 2nd generation Cadillac SRX's is all too common. It's bad engineering that is pushed onto the consumer as neglect in maintenance. Keep me posted as to your situation. I wish you the best of luck.
Mix enough baking soda with water to make a thick paste and use a soft cloth to spread it on the affected area, then rinse with water. However, I was unsuccessful using that method and I'm not sure if it's worked for anyone.
So where your spare tire is located, I don’t have a spare because it was special ordered for a cooler. That’s what is there now and it’s the black foam that covers your spare
Hi, are you still around? When I open my trunk (thanks for the how to by the way) I don't see a spare, but a nice dry compartment. More digging found a pump type thing instead of a tire elsewhere in the trunk. Any idea where the control module is hiding in this version? It's a 2011 SRX. Thank you!
Update found it, just had to keep digging down under the foam storage to below. All is dry but yes indeed module was dead. $200 on Amazon for part, $125 for dealer to reprogram and we are back in business. Thanks for your help!
Hey Buddy Have the same problem , took it to my Auto guy he replaced the electric housing but now the interior lights DO NOT WORK only trunk lights work any ideas CANNOT TAKE CAR BACK TO AUTO SHOP
I watched your video, thanks for sharing... I just bought a 2013 srx about a month ago, last night the liftgate would not open. I stopped by the dealer and they told me its out of warranty (by 2 weeks, urg) and it will cost 150 to look at it plus whatever labor and parts. They also told me there is no way to manually open the gate (i find this not only stupid but dangerous). Im going to give this a try, but are you saying the problem is with some kind of drainage issue?
Yup sounds like you found the problem. Maybe this could be of help but your leak is most likely coming from the rear passenger area specifically from behind the side panel. That is due to the drain hose being clogged up in that area. Before I tell you how to get to it, did you repair it since?
The reason my 2015 had the water there is because buzzards got on top of my car and chewed some of the seal around the panoramic sunroof which then allowed water to get in and stream down the channels the next time it rained. I have to get a new sunroof (about a $1000) because they don't sell just the seal around the sunroof. Also, in the meantime, my husband is going to drill a couple of small holes in the bottom (one on each side) to let the water drain out if it happens again. Only drill holes if you know what you are doing because you have to drill from underneath the bottom of the car to make sure that you miss the gasoline tank and other essential parts of the car.
It sure would have been nice if GM would have thought of this especially after what appears to be a design flaw that effects every SRX...working on DIY-ing this for myself.
Thanks for the video. Found out the liftgate module was submerged in water! I got a replacement - the trunk opens with the FOB & button but does not fully open to the max. It just pops open a couple of inches. I have to manually lift it to open fully. It will not close using the FOB or button but I can manually close it. Do you know of any fix to this problem?
It's a mechanical latch, if you push it, it will release. If it is not releasing, spray it with WD-40 and try again. It could be rusted if it's not moving when you push it.
Yes, that's the bracket. If you shine a light at the bracket, dead center of it is a hole where you can see a piece of metal that is a bit shinier. That's the latch, push against it with a flat head screw driver and you should hear a click that'll indicate that the trunk unlatched.
I really couldn't get the concept that a clogged drain will caused a leak and the technician didn't even care to show me. But what fruating me the most was with the knowledge of know this vehicle is still leaking, with all the $1300 I paid. They didn't clean the drain or care to park it somewhere covered. It's been continually leaking for a month and half while car's in the dealership. And both the technician and advisor said" there's nothing to be damage in the car any more. It's all really all damaged." Unbelievable!!!
Honestly, that's why I posted this video. I was frustrated my self when I spoke to Cadillac's service department. In short I would advise them of the problem and they would continue on to deny or push the blame away. Zero accountability on their behalf. It's truly disgraceful. On the bright side, I believe you may have a lawsuit against them from what I gathered in your comments. Your SRX was in better condition when you first arrived and the rest was a combination of neglect and predatory repair tactics. I would suggest you present your case to a lawyer and see if any legal action can be pursued.
Yes i did but I haven't had time to post it up. I got access to the bottom of the drain hose and cleared it with compressed air. You'll find the end of the drain hose behind the rear bumper on the rear quarter panel side. All you need to do is remove the screws holding it to the wheel well and pry it apart to get access.
Yeah I did. I just haven't posted the video up for it. I'll do so shortly but the fix is simple. You can access the bottom of the drain hose and clear it with compressed air from outside the car. You'll find the end of the drain hose (green rubber piece) behind the rear bumper on the rear quarter panel side. All you need to do is remove the screws holding the bumper to the wheel well, then pry it some so you have access. The rest is using compressed air in a can with an attached rubber hose to clear the blockage. Pretty simple.
Suggest it's not worth of repair since my insurance is not covering it. Never mentioned anything about check for the leak or the cause of the water leak until So, I was told I'm losing my whole car plus paying for the 1300+ who knows for what. I was so frustrated with their service and started looking online for another auth shop and found this thing about leaky sunroof defect. And I start question them about the cause of the leak, they finally spilled it's the roof. But the so-called service advisor kept telling me it's not a defect but a clogged drain not being cleaned!
@@Bashaarky Thanks, best wishes to you too. I got lucky and bout a new one for only $20.00. It didn't work immediately but the next day it started working. Best wishes to you too.
@@Bashaarky - thanks - but - it was more than one issue. It was a dead module. All wet. Problem led back to the sunroof which had drained into that area by the spare tire and shorted it out. Solution hack is to drill two or four 1/4” holes in the steel to drain it just in case it floods again. Just poor design. Should be a recall to prevent this damage across the board.
I'm not too familiar with your issue. Your SRX is the 1st generation of SRX's. This video is for 2nd generation SRX's. I hope you were able to resolve your issue.
Hey Miguel, I believe you need to program it at the dealership after you install it. It's about one hour of labor, so It shouldn't be an expensive fix.
OMG!! So wish I've seen this just a little earlier. Just got my car back from the dealership after while month of mistreatments. My is 2010 srx with only 70k miles on it. Was perfectly well before I moved to this condo in NJ, no garage, parking lot with no cover and after couple heavy rains. Boom. Whole car was soaking wet and can't start right. Probably shouldn't but I did jumped start the car and drove to nearby dealership. Horrible experience. They 1st told me the battery is dead, and I need to replace it in order to go further with the inspection,375
Good video but it has been a lot better if you would actually zoned in on what you were doing with the screwdriver cuz when you went to push in on a screwdriver you had a camera pointing above word that whatever you were doing but thanks
Then the fuses need to be changed also. another 250. Then i patiently waited 2 weeks to call them how's my car. Ahha, now they're informed me about the flood situation of the vehicle and can't see how bad it is until remove the floor carpet, well, 635 for just the inspection. Another 3 weeks of silent. Yes, I have to call them again to question about the progress, finally they confirmed the water damage is all over , beyond the value of the car!!! They
I was having this issue prior to my teenage daughter and 2 youngest children getting rear ended at 45 mph. As angry as I was about the lift gate malfunction, I'm still thankful they were driving the Cadillac that day and not her car which was being repaired in the shop. This is a solid, safe car...They were hit so hard that it left dig marks in the highway. Thank God they were not injured!! I just wish Cadillac would step up and take responsibility for these drain tube issues. This is my 4th Cadillac, and I may never own one again if they can't back up what they're producing. For the money we pay for these nice vehicles, this is absolutely unacceptable. Thank you for your time making these tutorials, I know it takes dedication and a lot of time. Kudos!!
I'm glad your children where safe after that harsh collision. Also yes, I agree with you, Cadillac isn't owning up to their mistake. It seems that it's financially cheaper on them to pay a legal group to deflect any negligence on their end rather than repair every SRX with that issue (mostly all of them). It's gross practice, it surely discouraged me from buying another Cadillac.
Very, very helpful! Thank you!! I was able to get the module through Amazon for $150. Plugged it in, and BOOM - it worked! And thank you for showing us how to open the liftgate with the door disabled! Lifesaver, not to mention saving hundreds of dollars I assume!
Jerry Coffey hey men i have same problem can u tell me the modulo name plisss
You're video was very helpful in opening the lift gate and locating the problem. The dealership was of no help...however you were. Thank you!
@@RyRy-ob4ds You're very welcome. It sucks to be at the mercy of dealership. I agree. I'm glad I was of help.
You're quite welcome. I'm glad my little video is saving folks money. More in your pocket. Wish you the best, Jerry.
Hi! I am obviously here with same problem haha. Are you able to share the link
Of the module you bought from Amazon? I’ve had some hit and miss with Amazon parts. Thanks.
Thanks!!! This happened to my wife's 2012 SRX. I did exactly as you suggested and it is fixed. The dealer wanted $900-1900. Thanks to your help I got the right module from Amazon for ~$175 and paid a auto shop to reprogram it for $100. Works perfect and saved me a ton. Much appreciated.
That's awesome Darwin. Always great to know that you didn't have to spend all that money. Glad to be of help ^__^
What is the module called so I can order it from Amazon?
Can I have the link for the module please from Amazon ?
This has been the most helpful video. My momma's SRX had issues with the sunroof drain hose (kept popping out of the drain hole and dumping rainwater onto the passenger front floor board). We fixed that a yr ago and got everything dry inside, but never checked that rear area. The liftgate stopped opening a couple months ago so this makes perfect sense. THANK YOU. The dealer would have robbed my momz for something Cadillac knows is an issue. Woman in CA sued because Cadillac knew about the leaks damaging interiors and electronics. I think it became class action suit, but only for CA... Thx again
Thanks for your kind response, man. I'm glad I was able to be of help to you. Also, yeah I heard about that class action lawsuit. I know it wasn't the kind of victory us SRX owners wanted but at least her legal action made an impact in CA. Hopefully this gets more attention nationwide.
I followed your video and purchased a module for 176 bucks on amazon, and now it’s fixed, now I have to figure out how to dry my carpets, truly bad engineering....I’m parking in garage during raining season from now on, thanks !
Liza DuPont hi i have a cuestion when do u buy the module just connect and that all??
@@miguelespino2628
yes its a simple plug and play very simple to do
Thanks for helping out Miguel, that was kind of you. Also I'm glad I was of some help to you in resolving your lift gate issue. Parking in the garage is a wise choice. Best of Luck Liza.
you have done a great help to all Cadillac owners, and yes is not necessary for the sunroof leakage, even a little moister will damage , is a terrible place to install this module, heat and cold temperature in that compartment creates the problem, we Cadillac owners must put a claim to Cadillac to have a recall. not all people have the time nor the mechanical incline to repair their cars
Been going through this and will be ordering the module today. My wifes SRX started leaking and been dealing with a front leak. I decided to use strips of PPF to seal the roof. Wife does open the roof to air so sealing it was a great option. The PPF will keep any water out now.
Worked perfectly, thank you. I did not know how I was going to solve this issue, between the headlamps and this lift gate it was driving me nuts.
That's wonderful to hear. One less problem to deal with now. I believe there's a recall out now for the headlamps due to water intrusion. You should check it out before coming out of pocket to fix it, if you haven't already.
THANK YOU!!! Just viewed your video after coming home from dealership about the lift gate issue. I was told to look up the problems on You Tube and tada! You sir are a godsend. I am going to work on this tomorrow morning. Thank you!
You're very welcome Terri. It's definitely not a tough fix. Once you pinpoint the problem, it's a step -by-step repair from there on.
I am in tears that I am experiencing this and they know about this and will not do anything..ughhhhh!
Thanks for this. Just popped the spare tire cover and found a pool of water covering the module. The male connections are corroded and rusted and some even broke off. I'm going to add some shims to lift the module mount off the base of the trunk floor. That is the only way I can think to keep it dry without drilling a drain hole down there. Thanks!
Thanks dude! I read blogs on the Cadillac forum that describe extreme solutions from chopping holes in your door to as mild as tearing off the inside door covering to get at the release. I knew there had to be a simpler more economical way to get it open. Appreciate you man. Mine was weird, I got it open then pressed the close button and it closed and now works fine. I suspect the module is on the fritz and I did find water sitting directly under it. That said I’m keeping an eye on it because it will probably fail totally at some point. Maybe I should buy a replacement now before total failure. Good work though man, nicely done.
No problem. I'm glad I was of help to you. Also yeah, those are extreme solutions. No cutting or tearing off of anything, especially in a Cadillac.
Thank you SOOOO much for this video. After many frustrating hours going through the Caddy forums, I found your video and finally got the liftgate open.
That's awesome. I went through the same experience. I felt a moral obligation to post this video. I knew I'd appreciate it if I was looking for it back then. Lol
Great video man I was going BANANAS until I seen your video. I have the same problem and now I have the sunroof and timing chain problem.
Anytime man, I'm glad I was able to be of some help. Hope you get that sunroof and timing chain problem sorted out. I know it can be a pain. Best of luck.
Thanks I removed the module and it was sitting in water and corroded, waiting on the replacement part....thanks again !
You're welcome Liza. Hope it works fine after you install your replacement part.
This is an excellent video (along with the other video, Part 2).
During the last few months, I have had exactly the same problem with my liftgate that you described in the video. The problem started immediately following an intense tropical storm. (The car was parked outside during the storm, not in a garage.)
After watching these videos, I was able to open the liftgate from the inside of the car using the technique that you showed. Lo and behold, there were about 5-10 cups of water just sloshing around in the area underneath the spare tire, as well as in the small storage compartment on the right-hand side.
I removed the control board from my car today, and it looked even worse than yours. I haven't ordered a new one yet to replace it, but now I can at least open and close the liftgate if I really need to (even though it's a pain in the ass).
Thanks again for taking the time to make these videos!
Internet User great thanks
You're very welcome. Thanks for your kind comment. I hope your issue with the lift gate has been resolved. Stay safe Internet User,
My car is under warranty but the Cadillac dealership states that the warranty does not cover water damage. Their cost to repair is $4000 - $10,000. Can you believe that? Thanks for the video. We will be repairing it ourselves.
Anytime Barbara. Sounds like your husband sorted the water issue by drilling those holes. Definitely a great fail safe. It's unfortunate that an average consumer has to go to such lengths.
Thank you for making this video, you saved me a lot of money..
Thanks for sharing. Was able to get to my lift gate opened and found the module only to find it wrapped in a GM Bag. So obviously previous owner had it fixed but GM didn't fix the real problem. The bag was full of water.
Glad you were able to open it, but yeah sounds like the previous owner never addressed the problem. Try opening up the module and checking to see if it has any corrosion on either side of the circuit board. Hopefully it could be salvaged. Also did you get any of the drain hoses replaced or cleaned since?
Man you are a life saver no I can sale this car and upgrade no one wanted to purchase mines because of that darn lift gate
thanks for the info on the liftgate. was very helpful. wanted to know when you replace mougual does it need to be programmed. can you use aftermarket brand mougal for the liftgate
Hey Darien, I'm glad the video was of help to you. From what I gathered, it needs to be programmed. However I've heard of cases where people bought a used module and never needed programming. Now I'm not entirely sure about aftermarket modules, it can be a hit or miss with them. I'd stay with the OEM for peace of mind.
Can someone please direct me to a video that shows how to fix the rear drain leaking?
Sorry about that, got a little carried away. About getting to the point now. The only thing they did right in this whole situation was pulled the carpets out and let dry. The car was up and running after a month and half, according to the technician, he didn't realiy do anything but just let it dry. I got the car back last Friday and had couple rides with it. Very smooth and no warning lights or anything like that pop up whatsoever. The only obvious problem right now is the still clogged drain and molds in the trunk, where there's still 4 inches water sitting in. Exact location where you showed in the video. And this life gate problem. I don't know, should I get a 2nd opinion from another shop? This car was a gift from my brother and I treasure it very much.
I would honestly suggest you get those 2 rear drain hoses unclogged. It's really not hard to do it if you're willing to spend some time on the weekend doing so. That is the source of your problem hands down.
You did this vid very well thank you . My 2011 SRX the module wasn't tooo corroded but the pump was soaked in water and the motor is all rusty and just makes 1click noise then nothing . So my ? would be motor 1st ? or still module ?
Thank you for your kind feedback. If there was any water in the control module then I would assume it's also bad, but I'll leave that to you to decide. However, if the motor is soaked, then it sounds like it shorted out (hence, the one-click sound).
Thx alot my friend. That really came in handy... it was about a liter of water sitting in the area of the Liftgate module/cpu.
I'm glad I was of help. It truly is a shame how this is a common problem with the SRX. I would've expected higher quality vehicles from GM's luxury line but it seems their golden standards are not practiced in production.
Thank you so very much. So enough 3in of water. Module was under water. I added holes for drainage
Thanks, Mosley. It's 19 August, 2019 and I opened the floor of the 2014 SRX. The fuse on the 2014 is in the rear...15 AMP and it was good.
The module did not seem to be under water....but the humidity was intense under the black storage box. It seems to me humidity is as bad a problem as water intrusion.
I came to the same conclusion about a ZIP-Lock with these modifications: 1.) I drilled two small (1/8th ish) holes in the floor pan. These are as close to the rear as possible. I drained about a quart!
I am also going to place "Damp Rid" in there. It seems no matter what...the drains are inadequate. There are "electronic grade conformal coatings" that should protect the circuit card. This module was replaced about 8 months ago so there should not be the corrosion B-Shark experienced. I am ordering a replacement on eBay...well under $100.00 and feel I saved myself $2500 worth of aggravation with the local dealer. I will dry out the existing module and advise if it can be resurrected. As B-Shark states...corrosion is another story...easy to replace. I will check this with oil changes.
I hope you were able to get your lift gate to work again. Also the drilling of drain holes is a great idea as a fail safe. Kudos.
Thank You so very kindly for posting this video. Because of your video , I saved myself a lot of time and money with getting the lift gate open and taking the module out prior to getting to the dealership. All the dealership had left to do was program the Module. I want to give you a big thank you again.
It took me over a week to discover the exact source or the leak. It seems to be coming from the rear drain tube on the passenger side. The question of the hour is , what is the best and easiest way of getting to the drain tube? I've been very reactive with keeping the trunk area dry. Are you able to post a video of that repair? Again I so appreciate you for all of your help and input.
I figured it out. I scrolled down on the comments and noticed that you gave the instructions to another person. Any how thanks again for all of your help. As of today I'm leak free. No more clogged up drains.
Anytime Jason. Glad it was of help to you. I was in your position before and felt I should post this video. No better teacher than experience. I'll post the video for the repair shortly.
did you have to have it program the module or did the dealership have to program the module?
Unfortunately the new module has to be programed by the dealership. Programming should take anywhere between a half hour to an hour. Meaning you'd pay for that duration of time. Shop around different GM dealerships for an idea on hourly labor pricing. Best of luck!
Right on...I haven't messed with mine since I haven't had the time. I did see some water in there but what killed mine was a couple of gallons of diesel fuel spilled. I haven't worked on it because I broke my back and I need to open the damn thing to work on it
I have a 2007 Cadillac SRX module and my back truck will not open at all I’ve tried this method but it is not as easy you made it look in the video. If anyone could help me out I’d greatly appreciate it.
I'm not familiar with the 2007 SRX lift gate mechanics. Your SRX is the 1st generation model. This video is specifically for the 2010-2016 SRX which is the 2nd generation model. Hope you were able to resolve your issue.
thanks for sharing, I have the same problem. I'm going to try this, please let us know of it worked for you once you cleaned it with baking soda
Hey Dakkia, so it turns out that the water has damaged the circuit board beyond any help. The connections were too corroded to be saved by the simple baking soda trick so I ended up buying a new lift gate control module. There are tons of them online but just remember once you buy it, you'll have to install it and take the car to any GM dealership to get it reprogrammed. It should only be an hour cost of labor to reprogram it. Did you find any water in the trunk?
B-Shark I haven't checked yet, truck is actually in shop. It won't crank and don't know why. Guy at shop doesn't have a clue either. Back to the lift gate, guy st cadillac dealer said really it should be recalled because they get so many coming in with the problem
Oh no. That doesn't sound pleasant. Did the problem occur suddenly or was it something that progressively got worse? Also yeah when you get a chance to check it out let me know. Especially after a rainy day.
B-Shark It started driving different about a couple weeks prior and all of sudden wouldn't work. I will definitely try it as soon as I get it back
This is exactly what I needed. You would not be leave the swamp in the bottom of the cavity!
I just bought a 2013 srx and it's in mint condition (Florida car)..I'm so glad I found you here..I also have a 2010 cts...love those caddy's..
Looking forward to more of your videos!!!...I just subscribed to your channel...big thanks in advance!!!!
I'm happy to hear you enjoy the Cadillac culture. I've been a bit distracted but I'll be sure to get back into posting more helpful videos. Best wishes.
Thanks for the video. My problem is that the three connectors are corroded too. Can you help me find the wiring harness with those three connectors?
You are very correct sir in your diagnosis but I have one question...how do you get that screw out of the back to get to the module? It’s a weird looking screw and I can’t seem to find the right tool. It looks like a hex nut.
Hey brother, what screw are you referring to exactly?
Broooo thank you so much I show this to my dad and it work he fixed it
Thank u very much and did u find out why back door leaking water and how to fix it thank you again
Thank you for posting this fix!
You're very welcome! Glad my video was of some help to you 🙂
2011 SRX. Video was easy to follow. I got the latch released but the hatch only opened 2-3 inches. :( hydraulics not helping. Any way to trigger the assist so I can get into the back so I can get to the to the module replacement task. The hatch is heavy. All other videos show latch popped and seems to open easy.
This helped me out tremendously. Thanks so much for the great Video.
You're quite welcome. Glad I was of help to you and hopefully many others.
Thank you so much for your help.
You saved me $$$$
Thank you again.
Great car lot of issues especially the headlight matter.
Thanks again
Dave
That makes me happy to hear I saved you from spending an arm and a leg. More money in your account. Best wishes, David.
Thank you this info was very much needed.
After I changed the lift gate control module I put the new one In a ziplock bag to keep the water out.
That's pretty clever in the event it does leak into the trunk again however I would push toward unclogging those rear drain hoses (it's easily accessible from behind the rear bumper quarter panel) so you don't have to deal with it again.
william mosley i do same
Cadillac agreed with and helped implement my solution hack by drilling a few 1/4” holes in the bottom of the pan where the module sits to prevent the issue from returning. I also coated the module connections with white flex paste.
Thanks so much. Ive been at a loss.
You're very welcome Kim. Glad this was of help.
Thank you for this information...its horrible that Cadillac knows about this and will not help us!!!
You're welcome. And I agree, it is terrible but honestly Cadillac isn't in the business for dependability. Their automobiles are pretty to look at yet horrible to own. Too many problems with them to say that they are worth the investment in the least.
Hi shark I have a problem whit the conection because my harness conector is burn too you can put a picture of you conection? Thanks
Hey Jorge, sorry for the late response. Did you get your harness issue sorted out?
This video was a real lifesaver. Thanks a ton
You're welcome Kevin. I'm happy I was of help buddy
I replaced the control module and pump but when pressing the lift gate buttons nothing works. Is there a fuse or relay that also needs to be replaced?
Thanks man I solved the same thing. It is very useful film
Another thing, the inspection report they had is about a week ago. I think that's when they really start pulling everything out. Technician indicated, major water damage to the wires in the trunk and flashing dashboard, unstable lights.. can't see how the wires like under the carpet, bit other issues that he reported doesn't seem to exist any more. Any thoughts? Thanks you for your reply in advance and sorry about this bitter story. I was just about the edge to start a class action lawsuit....Sigh.. too much trouble and I don't like troubles.
Hey Ariel, my apologies for the late response. It sounds like you were taken for a ride at the dealership. I know how frustrating it can be dealing with them, hence why I made this video. There was a class action lawsuit made against Cadillac in CA. Check it out if you haven't already. The issues with the 2nd generation Cadillac SRX's is all too common. It's bad engineering that is pushed onto the consumer as neglect in maintenance. Keep me posted as to your situation. I wish you the best of luck.
how do you go about cleaning with baking soda?
Mix enough baking soda with water to make a thick paste and use a soft cloth to spread it on the affected area, then rinse with water. However, I was unsuccessful using that method and I'm not sure if it's worked for anyone.
So where your spare tire is located, I don’t have a spare because it was special ordered for a cooler. That’s what is there now and it’s the black foam that covers your spare
Thanks, Sprayed Mine out with WD40- good as gold
Super Helpful
Glad that worked. WD-40 the universal 'fix anything in a can'
Did you spray the latch and the lift gate module?
Thanks for the video ! May I ask what is the programming about ? for FOB key remote ?
Hey Km y, the programming is for the lift gate module. Unfortunately, when you buy one, it has to be programmed for it to function.
Hi, are you still around? When I open my trunk (thanks for the how to by the way) I don't see a spare, but a nice dry compartment. More digging found a pump type thing instead of a tire elsewhere in the trunk. Any idea where the control module is hiding in this version? It's a 2011 SRX. Thank you!
Update found it, just had to keep digging down under the foam storage to below. All is dry but yes indeed module was dead. $200 on Amazon for part, $125 for dealer to reprogram and we are back in business. Thanks for your help!
I'm glad I was able to be of help, but from the sound of it you figured it out and fixed it. Good Job Gauvin.
Hey man what hapoened after you replaced the cpu ? Did it just start up afterwards? Or did you have to change anything else?
I had to program my module at the dealership, but it seems some people didn't. I hope you were able to fix your issue with it.
where is located fuse for trunk? i need check out first coz my liftgate module look good
Hey Buddy Have the same problem , took it to my Auto guy he replaced the electric housing but now the interior lights DO NOT WORK only trunk lights work any ideas CANNOT TAKE CAR BACK TO AUTO SHOP
Mine quit working right after I opened
The liftgate in the rain.
Fernando Rodriguez same here.
same here
Ouch! How unpleasant. I hope you got it working again, Fernando.
Hope you got your lift gate issue fixed as well Zihao
Hope you got your lift gate to work again, Steve.
Thanks bro really helpful
You got it Zeeics. Glad I was of help to you bro.
I’ve tried to do this! When I press the latch it still doesn’t open. Any suggestions?
I watched your video, thanks for sharing... I just bought a 2013 srx about a month ago, last night the liftgate would not open. I stopped by the dealer and they told me its out of warranty (by 2 weeks, urg) and it will cost 150 to look at it plus whatever labor and parts. They also told me there is no way to manually open the gate (i find this not only stupid but dangerous). Im going to give this a try, but are you saying the problem is with some kind of drainage issue?
Damon Desautel yup, the modulator was corroded and a puddle of water in the compartment. need to figure out where the water is coming from
Yup sounds like you found the problem. Maybe this could be of help but your leak is most likely coming from the rear passenger area specifically from behind the side panel. That is due to the drain hose being clogged up in that area. Before I tell you how to get to it, did you repair it since?
The reason my 2015 had the water there is because buzzards got on top of my car and chewed some of the seal around the panoramic sunroof which then allowed water to get in and stream down the channels the next time it rained. I have to get a new sunroof (about a $1000) because they don't sell just the seal around the sunroof. Also, in the meantime, my husband is going to drill a couple of small holes in the bottom (one on each side) to let the water drain out if it happens again. Only drill holes if you know what you are doing because you have to drill from underneath the bottom of the car to make sure that you miss the gasoline tank and other essential parts of the car.
It sure would have been nice if GM would have thought of this especially after what appears to be a design flaw that effects every SRX...working on DIY-ing this for myself.
Hope you were able to fix your water issue problem as well by drilling those holes. It definitely is a shame that GM designed this car this bad.
Thanks for the video. Found out the liftgate module was submerged in water! I got a replacement - the trunk opens with the FOB & button but does not fully open to the max. It just pops open a couple of inches. I have to manually lift it to open fully. It will not close using the FOB or button but I can manually close it. Do you know of any fix to this problem?
ua-cam.com/video/xqg6m12dVvM/v-deo.html talks about the hydraulic pump for the liftgate.
Apologies for the late response. It could be a faulty lift gate motor, but you stated it opens partially. Have you resolved your issue with it?
I watch your video about the liftgate took the light out and use the screwdriver to release the liftgate it would not release always any suggestions
It's a mechanical latch, if you push it, it will release. If it is not releasing, spray it with WD-40 and try again. It could be rusted if it's not moving when you push it.
Hey thanks for the video I have the same problem with my 2009 Escalade
Anytime Big guy! Were you able to fix the issue with your truck?
B-Shark not yet.
I hold down the trunk button on key fab than open the door it works but will check control moduke
Behind my light there is another metal piece. I can't tell where the latch is...help please
Yes, that's the bracket. If you shine a light at the bracket, dead center of it is a hole where you can see a piece of metal that is a bit shinier. That's the latch, push against it with a flat head screw driver and you should hear a click that'll indicate that the trunk unlatched.
I really couldn't get the concept that a clogged drain will caused a leak and the technician didn't even care to show me. But what fruating me the most was with the knowledge of know this vehicle is still leaking, with all the $1300 I paid. They didn't clean the drain or care to park it somewhere covered. It's been continually leaking for a month and half while car's in the dealership. And both the technician and advisor said" there's nothing to be damage in the car any more. It's all really all damaged." Unbelievable!!!
Honestly, that's why I posted this video. I was frustrated my self when I spoke to Cadillac's service department. In short I would advise them of the problem and they would continue on to deny or push the blame away. Zero accountability on their behalf. It's truly disgraceful. On the bright side, I believe you may have a lawsuit against them from what I gathered in your comments. Your SRX was in better condition when you first arrived and the rest was a combination of neglect and predatory repair tactics. I would suggest you present your case to a lawyer and see if any legal action can be pursued.
I can only find the part number 20837967 and the part that came out of my SRX is 20873272. Do you know if it makes any difference? Thanks So Much!
I'm not entirely sure if it does. Have you replaced it with that one and worked afterwards?
Worked for me thank you
Hey I am experience the same problem with 2010 SRX. Did you ever figure out how to stop the leak?
Yes i did but I haven't had time to post it up. I got access to the bottom of the drain hose and cleared it with compressed air. You'll find the end of the drain hose behind the rear bumper on the rear quarter panel side. All you need to do is remove the screws holding it to the wheel well and pry it apart to get access.
Thanks great job
I! Have you found a way to get imto the drain hoses. My 2011 SRX is leakimg imto the trunk and shortimg out the computer.thanks in advance!
Yeah I did. I just haven't posted the video up for it. I'll do so shortly but the fix is simple. You can access the bottom of the drain hose and clear it with compressed air from outside the car. You'll find the end of the drain hose (green rubber piece) behind the rear bumper on the rear quarter panel side. All you need to do is remove the screws holding the bumper to the wheel well, then pry it some so you have access. The rest is using compressed air in a can with an attached rubber hose to clear the blockage. Pretty simple.
Suggest it's not worth of repair since my insurance is not covering it. Never mentioned anything about check for the leak or the cause of the water leak until So, I was told I'm losing my whole car plus paying for the 1300+ who knows for what. I was so frustrated with their service and started looking online for another auth shop and found this thing about leaky sunroof defect. And I start question them about the cause of the leak, they finally spilled it's the roof. But the so-called service advisor kept telling me it's not a defect but a clogged drain not being cleaned!
I have a 2014 Srx4. My trunk does stay open. It opens goes up, but it pauses and comes back down. Thanks
My 2011 did that I changed the shocks on the Liftgate. I purchased them from Amazon.
Did replacing the Liftgate shocks resolve your issue?
Thanks for helping out Rachel, Mrsholland04.
Thanks, I found the lever but mine still won't open, it releases then when I try to open the hatch it catches.
You have to keep pressure applied on the latch as you push the trunk open. Otherwise it will catch again.
@@Bashaarky thanks, I already replaced the module and I am good!
@@dennispeaks That's wonderful. I'm glad it's been resolved. Best wishes, Dennis.
@@Bashaarky Thanks, best wishes to you too. I got lucky and bout a new one for only $20.00. It didn't work immediately but the next day it started working. Best wishes to you too.
Found this am addressing the issue now.
My Dad has same exact problem. We took video and stills if you want them? Dunno, real bummer!
It's a common problem with alot of SRX's. Hope you were able to fix this lift gate issue, Jeffrey.
Just happened to me.... will update when I try to fix it
I hope you were able to resolve your issue with the lift gate module.
@@Bashaarky - thanks - but - it was more than one issue. It was a dead module. All wet. Problem led back to the sunroof which had drained into that area by the spare tire and shorted it out. Solution hack is to drill two or four 1/4” holes in the steel to drain it just in case it floods again. Just poor design. Should be a recall to prevent this damage across the board.
Can somebody help me, I need to buy the part, but I don’t know what’s the name of the part
Liftgate module on amazon , I paid 176 bucks , dealer wanted 1800 to fix
Thanks Liza for helping yet another person. Very kind of you.
Hope you were able to resolve your lift gate issue Estephanny.
somebody have problem in the winter cuz was working fine but the wheather is to cold and now cants open😢😢
Could possibly be frozen shut. Did it work again when the weather warmed up?
My 2008 cadillic srx driver seat is stuck and i cant adjust it, the buttons don't work, can someone help me
I'm not too familiar with your issue. Your SRX is the 1st generation of SRX's. This video is for 2nd generation SRX's. I hope you were able to resolve your issue.
Worked for me.
Happy to hear it worked for you
@@Bashaarky Worked for me too. Thank you B-Shark!!
hey men i gotta buy the modulo and connect and that all??
Hey Miguel, I believe you need to program it at the dealership after you install it. It's about one hour of labor, so It shouldn't be an expensive fix.
Wat if it doesn't click and open I'm definitely hitting latch
OMG!! So wish I've seen this just a little earlier. Just got my car back from the dealership after while month of mistreatments. My is 2010 srx with only 70k miles on it. Was perfectly well before I moved to this condo in NJ, no garage, parking lot with no cover and after couple heavy rains. Boom. Whole car was soaking wet and can't start right. Probably shouldn't but I did jumped start the car and drove to nearby dealership. Horrible experience. They 1st told me the battery is dead, and I need to replace it in order to go further with the inspection,375
I'm finna try this stupid back gate!!!!
I know the aggravation all too well with that lift gate. I hope you were able to open it.
🤓👌🏽 👏🏽👏🏽👏🏽👏🏽👏🏽👏🏽
i noticed yours and mine module ends in 72. online they end in 67 does that matter?
I looked into it and it doesn't seem to matter. As long as the programming goes through it should work. If you learn otherwise please let me know.
Great i got it open in try
Awesome! I'm glad you were able to. Hopefully you resolved your issue with it, Kasib.
Hate to say this but my 2013 has no lever when you look behind that lamp. nothing to pry at all
You need to look a little below and like mine, it looks actually like a screw.
Thanks Anthony for helping Joey out. Good man.
Hope Anthony's response helped sort out that lever issue for you, Joey.
Good video but it has been a lot better if you would actually zoned in on what you were doing with the screwdriver cuz when you went to push in on a screwdriver you had a camera pointing above word that whatever you were doing but thanks
how is the modulo name cuz i have that problem
It's called a lift gate control module
@@Bashaarky thanks i change and is down again🥲
@@miguelespino2628 Oh man. I wish you good luck, Miguel. Hopefully it gets fixed for good.
how is the name to order in amazon??
Lift gate control module? I believe that's what you are referring to
Then the fuses need to be changed also. another 250. Then i patiently waited 2 weeks to call them how's my car. Ahha, now they're informed me about the flood situation of the vehicle and can't see how bad it is until remove the floor carpet, well, 635 for just the inspection. Another 3 weeks of silent. Yes, I have to call them again to question about the progress, finally they confirmed the water damage is all over , beyond the value of the car!!! They
Thanks.
Still not working after replacing the the module
Did you program the module at the dealership after replacing it?
Wow there was sooo much water
Our problem was that it is full of water
I want to make it manual
Does your trunk not unlock when you press the pad from the outside to open it?