CrowdStrike CEO on global outage: Goal now is to make sure every customer is back up and running

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  • Опубліковано 5 вер 2024
  • CrowdStrike CEO George Kurtz joins 'Squawk on the Street' to discuss the latest developments in the global outage, how long the outage is expected to last, the liabilities facing the company going forward, and more.

КОМЕНТАРІ • 834

  • @eddyhsu1978
    @eddyhsu1978 Місяць тому +395

    I work IT for a large software dev operation in Australia... PCs started to blue screen at around 3pm... by 4pm every single PC was down in every office in Australia... within 1 hour our team determined it was crowdstrike. Although still silence from Crowdstrike... our 5 man team war roomed and found and tested the fix... rolled out the fix to every 500+ Windows PC, window servers and virtual windows machine... the worst part was fix could not be applied remotely as all workstations was bricked... we had to 1 PC at a time physically in person to apply the our fix... while ours phones was going nuts with people going nuts cuz they can't work... i walked out of office at 12am... no food no breaks as a broken IT Support.... thanks to crowdstrike...

    • @samuelculper4231
      @samuelculper4231 Місяць тому +15

      That. is. insane. 🤯

    • @_cooking2880
      @_cooking2880 Місяць тому +34

      My day was ruined too. The ceo will get another job with doubled salary. He thinks he's a celeb.

    • @Ek0
      @Ek0 Місяць тому +6

      My favorite line to troll a coworker in a moment like described is: "I guess that is why you get paid the big money Eddy Hsu"

    • @eddyhsu1978
      @eddyhsu1978 Місяць тому +9

      @@Ek0 Eddy Hsu is not getting paid big money lol

    • @USGrant21st
      @USGrant21st Місяць тому +29

      CrowdStrike has so many issues. First, they were all sleeping when that happened, in was night on the West Coast. The CEO blamed it on bad data file, but obviously it was their driver(s) that caused BSOD. So their drivers are buggy if they crash on bad data and have no recovery mechanism. The other problem they deployed the new software on all computers at once. That's so irresponsible. When I worked on deployment we deployed new versions at 8am and all people responsible for the fix required to be in the office, and we deployed on alpha, beta systems during a week, and only on Friday it went on all other computers.

  • @thahrimdon
    @thahrimdon Місяць тому +44

    Craziest part is that this is a driver and has a 100% failure rate on Windows systems. Literally all they had to do was copy it onto a Windows test system, and no matter what extra stuff was going on it would crash 100% of the time, every time. Wild.

    • @ThatSilentGuy
      @ThatSilentGuy Місяць тому +2

      And the most basic test run by a cleaner lady could detect the problem beforehand, but they didn't.

  • @patrickcarrillo714
    @patrickcarrillo714 Місяць тому +188

    Every IT Department on the planet hates this man and Microsoft right now

    • @NinjaRunningWild
      @NinjaRunningWild Місяць тому +13

      Mainly CrowdStrike.

    • @patrickcarrillo714
      @patrickcarrillo714 Місяць тому

      @@NinjaRunningWild yep I'm a systems administrator and I've just been cut pasting BitLocker passwords for it techs all day long

    • @Litheas
      @Litheas Місяць тому +14

      I work as IT. I can tell you one thing... In this video Crowdstrike's CEO is telling you all that his team is trying to find a way to automate the fix. I already know that it is technically not possible for everyone... many people don't have their computer connecting automatically to internet at startup, or just don't have a fast enough bandwidth. The blue screen is happening so fast at boot that it doesn't have the time to download the fix in the background and run it within this short time window.
      So yes, he surely doesn't want to tell you but many IT employees will actually have to manually go through most PCs and do the CMD command (there's a way without going into safe mode btw). I bet most IT people had already enough to take care of than dealing with this...

    • @BergRD
      @BergRD Місяць тому

      @@Litheas Just got done 12 hours going to each and every PC in my facility with Bitlocker encryption and auto-logon for plant floor systems. What a nightmare. 12 hours to hit roughly 200 PC's and boot into recovery, enter bitlocker recovery key if need be, then recovery command prompt to delete the c-00000291*.sys file. Not hard, per say, just intensive getting everything right. I've had 2 systems without a bitlocker code and 98% rectified in 12 hours so I had to leave or fall over.

    • @marsmelon24_official
      @marsmelon24_official Місяць тому +1

      @@Litheas yes

  • @AlexFletcher-v6e
    @AlexFletcher-v6e Місяць тому +30

    I will be forever grateful to you, you changed my entire life and I will continue to preach on your behalf for the whole world to hear you saved me from huge financial debt with just a small investment, thank you Victoria Wiezorek.

    • @SuzanneMarie-d3w
      @SuzanneMarie-d3w Місяць тому

      Wow. I'm a bit perplexed seeing her been mentioned here also Didn’t know she has been good to so many people too this is wonderful, I'm in my fifth trade with her and it has been super.

    • @RobertAbrams-u9v
      @RobertAbrams-u9v Місяць тому

      She is my family's personal Broker and also a personal Broker to many families in the United states, she is a licensed broker and a FINRA AGENT in the United States.

    • @BertonEverett
      @BertonEverett Місяць тому

      You trade with Victoria Wiezorek too? Wow that woman has been a blessing to me and my family.

    • @DebbieDingell-x1h
      @DebbieDingell-x1h Місяць тому

      I'm new at this, please how can I reach her?

    • @TeresaIsabelFernandez
      @TeresaIsabelFernandez Місяць тому

      I was skeptical at first till I decided to try. Its huge returns is awesome. I can't say much

  • @larrywu4134
    @larrywu4134 Місяць тому +110

    The CTO of McAfee during the infamous 2010 update fiasco was George Kurtz. If there’s one thing he’s good at, it’s making his mistakes twice!

    • @krasavam1625
      @krasavam1625 Місяць тому +5

      and naking $$$$$

    • @JG-vo3mh
      @JG-vo3mh Місяць тому +2

      I don’t thinks he’s the one that said “push the update”

    • @larrywu4134
      @larrywu4134 Місяць тому +8

      @@JG-vo3mh Splitting hairs, are we? When you have the title, you own the responsibility that comes along too !!!

    • @sideforum
      @sideforum Місяць тому

      Ahaha I did not know that.

    • @williamhughmurraycissp8405
      @williamhughmurraycissp8405 Місяць тому +1

      @@JG-vo3mh The decisions that led to this outrage were made long ago.

  • @johnlovell8299
    @johnlovell8299 Місяць тому +63

    Was this not tested through change management process? This is not acceptable.

    • @ddgflorida
      @ddgflorida Місяць тому +3

      If they claim they tested then they obviously failed at it.

    • @tritanium1
      @tritanium1 Місяць тому +3

      Agreed. Obviously, they don't take testing or test script execution seriously.

    • @SherwinL-qh9xy
      @SherwinL-qh9xy Місяць тому +3

      Of course they don’t. They don’t even have a proper rollback procedures. lol

    • @aladinT
      @aladinT Місяць тому

      @@ddgfloridawho did pull request, tester?

    • @seeriktus
      @seeriktus Місяць тому

      Change management is only as rigorous as the guy running it and how much resource (time) they devote to it.

  • @nickfromm5315
    @nickfromm5315 Місяць тому +115

    This company is a NATIONAL SECURITY THREAT. I will be writing my senator and representative over this matter. My ENTIRE FAMILY was out of work today on unpaid time off because of this outage.

    • @bullettime1116
      @bullettime1116 Місяць тому +20

      Not even just a national, more like international

    • @kellykellykellyNC0914
      @kellykellykellyNC0914 Місяць тому +6

      Yep, us too.. Just wait till it goes down for a long period of time. We will all be in a state!

    • @MiSt3300
      @MiSt3300 Місяць тому +12

      Well in that case it shouldn't be your family that bears the cost of this, they should still be paid by the employer. But that's corporate American dystopia for you I guess

    • @Paidonjok
      @Paidonjok Місяць тому +4

      No worries. Capitol Hill will be inviting them to testify

    • @mountaindew2656
      @mountaindew2656 Місяць тому

      LOL go ahead smartass

  • @burnedout2099
    @burnedout2099 Місяць тому +69

    How are customers supposed to load the patch to fix if they can’t get online 😂😂😂😂😂

    • @Olleeal
      @Olleeal Місяць тому +6

      They have to use their phones and follow the instructions, unfortunately

    • @GulfPrideOil
      @GulfPrideOil Місяць тому +17

      He is talking nonsense. They fixed nothing. A system that got lost, can only be recovered by manual process at the system itself, not even on the network.

    • @SherwinL-qh9xy
      @SherwinL-qh9xy Місяць тому +10

      @@GulfPrideOilAnd don’t forget those have their bitlocker keys inside thier BSOD’d systems 😂

    • @basswave25
      @basswave25 Місяць тому

      Do it manually going into WinRE mode and follow the steps.

  • @lppoqql
    @lppoqql Місяць тому +105

    This is what happens when you cut corners on hiring good programmers and you constantly chase them to rush their code.

    • @williamhughmurraycissp8405
      @williamhughmurraycissp8405 Місяць тому +15

      This is what happens when you have lousy management. Time for Kurtz to go.

    • @HalifaxHercules
      @HalifaxHercules Місяць тому +6

      Its also what happens when you test an update with live data as opposed to an updated prototype that is not live.
      In Canada, one of their leading telecom providers, Rogers, did the same thing two years ago, resulting in a massive Canada wide internet outage that lasted more than a day.
      It also effected me as I used to be a Rogers subscriber for their Internet, Television, and Home Phone service.
      On July 18, 2024, I ditched Rogers (Toronto based telecom provider) for my internet and television service, and switched to Koodo Internet (subsidiary of Telus, a Vancouver based telecom provider).

    • @donaldcodes
      @donaldcodes Місяць тому +3

      Not just good programmers but good QA.

    • @ZeryuGames
      @ZeryuGames Місяць тому +2

      ​@@donaldcodessadly companies are laying off QA teams...

    • @coldpotatoes2556
      @coldpotatoes2556 Місяць тому

      They acquired Israeli company Flow Security in March, Kurtz sold $17 Million in stocks in May, Global attack July? It could be industrial/political sabotage? Their should be a proper investigation but I think it will be as thorough as the investigation into T r. Mp. secret se rv s security.

  • @purpledonut660
    @purpledonut660 Місяць тому +29

    Very light on facts. Doesn’t explain why and how the catastrophic event happened.

  • @wilhelmina-o1c
    @wilhelmina-o1c Місяць тому +251

    Well, I feel investors should be focusing on under-the-radar stocks, and considering the current rollercoaster nature of the stock market, Because 35% of my $270k portfolio comprises plummeting stocks that were once revered and I don't know where to go here out of devastation.

    • @wilhelmina-o1c
      @wilhelmina-o1c Місяць тому +1

      @lasandra-h1v I’ve been down a ton, I’m only holding on so I can recoup, I need help, who is this investment adviser that guides you?

    • @wilhelmina-o1c
      @wilhelmina-o1c Місяць тому +1

      @lasandra-h1v Thank you for this amazing tip. I just looked the name up and wrote her explaining my financial market goals.

  • @solutionarchitectshow
    @solutionarchitectshow Місяць тому +44

    "We don't always test our code but when we do, its in Production"
    - Crowdstrike

  • @HeiligerGrimmnir
    @HeiligerGrimmnir Місяць тому +50

    Systems admin here. There is no "Just reboot it and its fixed" is bull.

    • @andrew007s
      @andrew007s Місяць тому +6

      The CEO lies. All bullcrap about automation and finding steps to automate. He evaded lots of questions.

    • @HermannTheGreat
      @HermannTheGreat Місяць тому +3

      CEO is lying, this was malicious, and this bozo talks like no big deal and then he awades the question on pre-application testing.

  • @Five0
    @Five0 Місяць тому +87

    Today you are previewing how easily your freedom can be controlled.

    • @luisra7p
      @luisra7p Місяць тому +7

      Best comment

    • @Daniel23544
      @Daniel23544 Місяць тому +7

      Absolutely! Definitely a test run. These people don’t make these kinds of ‘mistakes’.

    • @UltraesqueStudio
      @UltraesqueStudio Місяць тому +3

      Nailed it… iykyk

    • @reviewchan9806
      @reviewchan9806 Місяць тому +3

      You literally voted to give corporations unlimited leverage and power in our society, it's your own damn fault

    • @jaredbackus1416
      @jaredbackus1416 Місяць тому

      Exactly what I said,it's a test run for the BIG 1​@@Daniel23544

  • @yoni1350
    @yoni1350 Місяць тому +89

    Watershed moment for this CEO- how he handles this is huge for his career

    • @lppoqql
      @lppoqql Місяць тому +1

      😂 This happen probably because he decided to save some money and fire some guy who he doesn't know and off shored the coding to some unqualified place. Just Boeing, there is a trend here folks. This is not some manufacturing job where any joe with arms and legs can do. When AI fully comes online this will be much worse because they think they will be able to replace humans and there will be no one to fix things like this.

    • @burnedout2099
      @burnedout2099 Місяць тому +15

      😂 dude really 😂😂 he’s gonna get a multimillion dollar golden parachute to leave give me a break your part of the problem these guys are never held responsible

    • @ricnyc2759
      @ricnyc2759 Місяць тому +4

      Watershed moment"
      "Microsoft outage leaves China largely untouched as tech self-sufficiency campaign pays off"
      Winners: China and Linux.

    • @Agtsmirnoff
      @Agtsmirnoff Місяць тому +3

      Needs to resign immediately

    • @cvought1
      @cvought1 Місяць тому

      @Handle-This-2006 NO WAY!

  • @johndean1634
    @johndean1634 Місяць тому +49

    Crowdstrike are to Blame. Send all Compensation Bills to them. For Delayed Flights and Banking Systems involved.

    • @4Serviceplan
      @4Serviceplan Місяць тому +4

      Correct they are paid to protect the customers

    • @williamhughmurraycissp8405
      @williamhughmurraycissp8405 Місяць тому

      @@johndean1634 As is usually the case, there is more than enough blame to go around.

    • @0xCAFEF00D
      @0xCAFEF00D Місяць тому

      The liability they take on depends on the contract/license the company signs for the service.
      I know you don't care about them, but you have to respect that if customers wanted more garautnees than they provide they should have negotiated that.
      And I don't have a clue what they write in their contracts of course. Perhaps you're completely right.

    • @homer9868
      @homer9868 Місяць тому

      @@williamhughmurraycissp8405it looks like it’s mostly CrowdStrike. They are responsible for making sure these update rollouts go somewhat smoothly, clearly they didn’t test it well enough or something wasn’t done properly while preparing for this roll out

  • @PedroLuis-yp9ed
    @PedroLuis-yp9ed Місяць тому +5

    I just got home from 14 hrs of manual fixing and half our servers are still down. Disabling auto updates is also not a feature built into this product which is a total disaster.

  • @jhawkkw87
    @jhawkkw87 Місяць тому +24

    It speaks volumes to how inadequate their quality assurance testing is. An update that causes a bootloop should be relatively simple to catch during any sort of testing as all unit tests should theoretically fail to execute successfully.

    • @burnedout2099
      @burnedout2099 Місяць тому +3

      They layoff QC these people have egos the size of a galaxy they can’t do wrong

  • @hesfrombarcelona
    @hesfrombarcelona Місяць тому +26

    Stellar reputation = longest game of playing roulette with quality control in history.

    • @sdmods619
      @sdmods619 Місяць тому +1

      He was the CTO when McAfee BSODd systems with a bad update in 2010. Same guy! 😂

  • @Alienonplanetearth
    @Alienonplanetearth Місяць тому +32

    CrowdStrike Holdings' CEO is George Kurtz, appointed in Nov 2011, has a tenure of 12.67 years. total yearly compensation is $46.98M, comprised of 2% salary and 98% bonuses, including company stock and options. directly owns 3.25% of the company's shares, worth $3.06B.

    • @krasavam1625
      @krasavam1625 Місяць тому +1

      and helper of WEF

    • @rajivunome
      @rajivunome Місяць тому +4

      You forgot to mention he's the founder

    • @gordiestevan1662
      @gordiestevan1662 Місяць тому

      @Alienonplanetearth Apparently some Crowd Strike servers are located in Ukraine! That explains it.

  • @biankabrodeur01
    @biankabrodeur01 Місяць тому +466

    I am a Nurse and have been investing for a few years. I have reached a point where I could benefit from financial advice to improve my $160,000 portfolio, which seems to be stagnant, and to maximize the return on my investments.

    • @waltzwalter
      @waltzwalter Місяць тому +2

      You didn't provide detailed information about your portfolio makeup. However, I recommend seeking guidance from a financial advisor for a well-informed portfolio restructuring.

    • @roberttheodoregeorge
      @roberttheodoregeorge Місяць тому +2

      De-risk your portfolios, shore up your core holdings, and take some profits while balancing your portfolio allocations. I’d also suggest you go with a managed portfolio, but even those don’t perform so well, so it’s best you reach out to a fiduciary financial advisor to guide you, that’s what works for my wife and I. It's been 6 years now and we've grown our portfolio to $1m.

    • @Emily-le2op
      @Emily-le2op Місяць тому +1

      Your advisor seems competent. Could you share how I can reach out to them? I've recently sold some property and i am interested in investing in stocks.

    • @roberttheodoregeorge
      @roberttheodoregeorge Місяць тому +2

      ’Melissa Jean Talingdan’ is the licensed advisor I use. Just search the name. You’d find necessary details to work with to set up an appointment.

    • @Emily-le2op
      @Emily-le2op Місяць тому +1

      Thank you for the lead. I searched her up, and I have sent her an email. I hope she gets back to me soon.

  • @mikep1831
    @mikep1831 Місяць тому +2

    Crowdstrike is A proud American company, even their logo is a eagle. Nice work.

  • @kraz007
    @kraz007 Місяць тому +102

    Omg, Crowdstrike really pooped in everyone's pants this morning.

    • @christopheramaro4108
      @christopheramaro4108 Місяць тому +2

      Try yesterday evening lol.

    • @christopheramaro4108
      @christopheramaro4108 Місяць тому +2

      I see what you did there :-)

    • @srourfamily
      @srourfamily Місяць тому +1

      s hit man is talking on fried day he must be investigated toooo much interviews and microsoft needs norton for help!!!!!

    • @Latenightnonsense-td5yd
      @Latenightnonsense-td5yd Місяць тому +1

      😂😂 thank you for that laugh, I needed that 😂👍

  • @rhondalarson-fekkes6023
    @rhondalarson-fekkes6023 Місяць тому +5

    This speaks directly to doing system backups on a regular scheduled basis, enterprise and non enterprise. This also begs the question, why enterprise and other systems insist on using mswindows enterprise instead of deploying OPEN SCOURCE enterprise systems? I have used open source platforms for many years now (since early 1980 through to present) and never once had any IT issues! Backups, regular maintenance, hardware and software, a MUST!!!!😊

  • @Im2bz2p345
    @Im2bz2p345 Місяць тому +19

    Jim Cramer is either getting way too old or should NOT be covering tech issues. Watch @3:38. He asks a question about it affecting Microsoft Azure (Cramer probably has no idea how Azure is deployed). Kurtz (CEO) responds and then Cramer tries to create controversy by saying "You don't know if it affects Azure?" while looking like a complete idiot. Seriously CNBC, this is the best host you can offer?

    • @djcacs15
      @djcacs15 Місяць тому +2

      It was a good question as azure DevOps had a wordwide outage, likely unrelated at the same time

    • @ThurstanHethorn
      @ThurstanHethorn Місяць тому

      I agree with you, but also the crowd strike ceo was on full weasel word mode

    • @matmaism
      @matmaism Місяць тому +1

      ​@@djcacs15 It wasn't, Cramer had no idea what he was saying. Azure Dev ops is not the same as Azure cloud - which is what he was referring to. AC is infra, this problem was with the OS - entirely different issue.

    • @djcacs15
      @djcacs15 Місяць тому

      @@matmaism azure was still down completely unrelated to crowdstrike due to a configuration change

    • @microbe_rz37-rn1dk
      @microbe_rz37-rn1dk Місяць тому

      Azure DevOps GitHub? Notorious. Unrelated..? It was so unrelated that the nytimes pulled the article..

  • @delamar6199
    @delamar6199 Місяць тому +12

    That this wasn't detected by internal QA is beyond me tbh. A problem which is so obvious that basically every windows machine on this planet would be affected cannot be pushed unseen.... A cybersecurity company which doesn't have extensive testing farms and pipelines is a joke...

    • @edittide9842
      @edittide9842 Місяць тому

      The question is was this not identified in the QA or was it included in the QA and procedures were set in place but somehow bypassed in the QC? I think your hypothesis on it being in the QA sounds more logical assuming such things happen frequently and nothing of this scale has happened before….but who knows

    • @chidigit
      @chidigit Місяць тому

      Or it was deliberate. Like you said, it is almost inconceivable for such an organisation to joke with pre-deployment testing. People should be really worried about the next update.

    • @HermannTheGreat
      @HermannTheGreat Місяць тому +1

      @@chidigit It was deliberate imo, nobody should believe this bull that it was a giant mistake.

    • @delamar6199
      @delamar6199 Місяць тому

      @@HermannTheGreat Na, I really I don't think that it was deliberate in any shape or form. It was either really really lazy where the update got premature green light or indeed a problem within the whole QA pipeline - which is what I think having worked as a developer at multiple gigs.

    • @HermannTheGreat
      @HermannTheGreat Місяць тому

      @@delamar6199 I'd have to disagree as I've been around this field for decades, nobody that absent minded would have held that much control of the update without any type of testing or oversight with a multi-billion dollar cybersecurity company.

  • @skulltula6799
    @skulltula6799 Місяць тому +3

    absolute nightmare. Woke up at 6:40 to texts from everyone and their mother from my company complaining about blue screens. Crazy they didn't have an automated fix and CRAZIER still that they let this update out. no breaks, no lunch, manually having to go into windows recovery and deleting a selected file from each individual user's computer. What a day, time to get drunk if you work in IT.

  • @ChintanCG
    @ChintanCG Місяць тому +33

    Not many CEOs would go on air for live interview at at time like this . Most would just put out a statement screened by legal

    • @larriehowatz-oo5cr
      @larriehowatz-oo5cr Місяць тому +10

      nice try Kurtz

    • @mariyork
      @mariyork Місяць тому +8

      If it was a Japanese company, CEO would bow to apologize.... and resign after.

    • @ChintanCG
      @ChintanCG Місяць тому +1

      @@larriehowatz-oo5cr lol

    • @silverwolf6866
      @silverwolf6866 Місяць тому +1

      Those that desperately trying to keep their jobs.

    • @robj144
      @robj144 Місяць тому +4

      I've seen this many times. They're trying to save face to not bankrupt the company.

  • @hiddenvalley17
    @hiddenvalley17 Місяць тому +3

    I work at ups. The sign in forum was broken but also all of the computers in the building. The conveyor belts barely worked all day ( shut off every 40 seconds) this backed the whole building up and we had to manually sort 4 days worth of weight in 5 hours..

  • @waynezw
    @waynezw Місяць тому +8

    For that kind of software deployment, full QA, region-based deployment, and rollback procedures need to be in place. They must have somebody inexperienced in charge of the O&M.

  • @CimandeTube
    @CimandeTube Місяць тому +7

    To be clear it would have affected everyone regardless of OS, but they stopped it at Windows..

  • @PeterTeehan
    @PeterTeehan Місяць тому +2

    He explains that once the package went live is when the outages started to occur. However, with extensive testing in a sandbox environment you truly just don't know the behavior. So, then package gets deployed and derails everyone on a global scale. If that's the case - with all the extensive testing done this should've been caught before it got rolled out. Id love to see the RCA on this incident.

    • @purpleQueen1111
      @purpleQueen1111 Місяць тому +1

      Seems like a logic bomb to me because how the heck could a null file pass the testing environment and get pushed to production. Some say it went into an infinite boot loop. For him to say it has nothing to do with code .. huh? 🤔

  • @minimanimo55
    @minimanimo55 Місяць тому +1

    I was at a Courtyard hotel in the morning and trying to get breakfast, when I was told that the computers are down so they can’t accept payment. I got free breakfast as a result. Kudos to Courtyard!

  • @pleasethink4789
    @pleasethink4789 Місяць тому +11

    This interview confirms to me that "news reporters" are glorified script readers that are wanna be actors. Without going into too much technical details (me being a tech person), Cramer's questions and statements demonstrate to the trained individual that he really does not have a full grasp of the problem. But that's ok. Not everyone is a tech person, nor should be. What is wrong is to prop badly-acted emotions (eg, outrage) upon some of the questions he challenges the CEO with. It's as if Cramer were reading a script that instructed him to "furl brow now", "act outraged", "sternly ask the question ....". This to a trained tech person is completely transparent in terms of propping up outrage upon a topic that he does not fully grasp.
    Oh and I loved the Blue CIRCLE of Death question! (1:54).🤣 I guess if you can have a Circle of Life song (from The Lion King), you can have a circle of death???
    The correct term is the Blue SCREEN of Death.

    • @socat9311
      @socat9311 Місяць тому +3

      Yeah clearly reading the questions. Frankly the details of this will go over the head of 99% of the viewers, so i guess they need to do some stupid acting to get some emotion out of this and get views.
      Media should be the purest form of comms and yet it's the most disgusting one

    • @Clepticomet
      @Clepticomet Місяць тому +2

      Not everyone is a tech person but how hard is it to find a journalist who is one for this segment?

  • @ramixnudles7958
    @ramixnudles7958 Місяць тому +12

    "Blue circle of death..." 😅😂

  • @Muhammad-tl8ou
    @Muhammad-tl8ou Місяць тому +3

    As a systems engineer, they should've tested the changes in dev or pre-production environment. Why was it done without testing it?

    • @alabamaflip2053
      @alabamaflip2053 Місяць тому +2

      The disgruntle employee had tested it. It worked as planned. 😇

  • @gamerturniton3081
    @gamerturniton3081 Місяць тому +3

    Moral: When you get an update, whatever that piece of software is, always wait a couple of days. If something went wrong you would know. This is not best practice as you should perform updates as soon as they appear, but with an update, other things could break, remember that.

    • @pushinghumanstupiditylimits
      @pushinghumanstupiditylimits Місяць тому +1

      In the case of CrowdStrike, the updates are pushed down from their cloud servers to all the end points - AUTOMATICALLY. Users don't get to click "yes" or "no", nor even aware that some software update is happening in the background.

  • @user-ou4vv2ts2w
    @user-ou4vv2ts2w Місяць тому

    First. Thank you for owning the responsibility and he looks like a lot of people feel. So thank you for having the backbone to step up. That being said there was obviously a break down in testing before such a large push.

  • @John_Locke_108
    @John_Locke_108 Місяць тому +7

    Well the good news is that happened on a Friday instead of Monday.

    • @alexandermoretti4387
      @alexandermoretti4387 Місяць тому +2

      Not such good news for the IT guys who now have to work through the weekend non-stop to manually apply the fix to each individual PC, in order to ensure that flights continue to take off in the middle of summer.
      Mostly manageable for large organisations, but a for smaller company with one person who's even remotely tech literate? A nightmare.

    • @John_Locke_108
      @John_Locke_108 Місяць тому +2

      @@alexandermoretti4387 True. If I was still at my previous IT job I'd be getting a bunch of overtime this weekend. And I'd be stressed out of mind.

  • @user-nl4fk4re4y
    @user-nl4fk4re4y Місяць тому

    Correct explanation, easy to understand. Really this is amazing

  • @isaacaggalot1848
    @isaacaggalot1848 Місяць тому +4

    Damn they didnt test the update before the roll out?

  • @joet.2078
    @joet.2078 Місяць тому +6

    Crowdstrike Updates that were sent out not properly tested? Was that issue? Will they be accountable for the Millions possibly even Billions lost from affected businesses globally? Wonder if there will be a congressional hearing with CEO Explaining to congress exactly what happened. Companies will rethink their business relationship with this company, now knowing how vulnerable companies are with their exposure to this company handling their Windows Security.

    • @kellygreen9850
      @kellygreen9850 Місяць тому

      @@joet.2078 I am a 3rd shift worker in a warehouse that ships globally..No production for 10 plus hours..We got paid to sweep , clean and make boxes..there goes our next quarterly production bonus!

  • @greenclos
    @greenclos Місяць тому +23

    “Have you tried turning it on, turning it off?” 😂

  • @ajdeange
    @ajdeange Місяць тому +12

    Great leadership stands up and faces the music.

    • @burnedout2099
      @burnedout2099 Місяць тому +2

      Please 😂 the board said go talk next week we will let you go with a multimillion dollar parachute 😂😂

    • @pushinghumanstupiditylimits
      @pushinghumanstupiditylimits Місяць тому

      Nice try, George! 😂

  • @danweb6281
    @danweb6281 Місяць тому +1

    The company's name should have give you a clue. It's crowd strike and crowd protection.

  • @loufaolla
    @loufaolla Місяць тому +6

    “HAD” a stellar reputation is the operative word 😅

    • @alabamaflip2053
      @alabamaflip2053 Місяць тому

      Or perhaps the operative phase is "advertising dollars". 😂

  • @sammuni9176
    @sammuni9176 Місяць тому +4

    Does CNBC hosts are liable for all damage they do to American families?

  • @rosemariebredahl9519
    @rosemariebredahl9519 Місяць тому +6

    Too many eggs in one basket. Decentralize (& diversify back-up) for resilience.
    True for all vital systems & infrastructure.

  • @rt-a2005
    @rt-a2005 Місяць тому +11

    I don’t know coding but I do know that the intern is getting fired!

    • @Latenightnonsense-td5yd
      @Latenightnonsense-td5yd Місяць тому +1

      It was probably the intern who coded it, but they won't be getting fired since they're likely the CEO friends nephews roommate 😂

  • @drumdotpizza
    @drumdotpizza Місяць тому +3

    Doesn't Crowdstrike manage security for many of our states' voting systems? Gosh, what could possibly go wrong in November???

  • @jaynus08
    @jaynus08 Місяць тому +3

    Majority of affected machines are not booting up, so the local IT folks will have to fix those machines manually. So imagine if an affected company have a thousands of machines affected so they have to fix those machines manually.

  • @Noobmaster69_bro
    @Noobmaster69_bro Місяць тому

    Me and my work buddy pulled off the biggest escape in IT history & kept our sanity alive . We had a code of leaving early if something big but mundane hits the network. Yesterday I found him near the lift by 3.30pm and he gave me a head tilt . I rushed to my place , snatched the laptop & ran straight home. He msged me , one file for the drive from crowdstrike has started bricking & causing blue screens .They ll call up the war room in next 1 hr & it’s nothing interns and other IT professionals can’t handle 😂 Mundane issue but a hectic process 🤙🏻 Man , I owe him one when I saw the news . After a good nap & morning coffee , Howz everything. After continuous project releases & enough lay off scare , we r mostly tired & worn out ✌️

  • @donb9748
    @donb9748 Місяць тому

    Thanks CrowdStrike for making me have to work on a Saturday 👌🏾

  • @danielwilcox6307
    @danielwilcox6307 Місяць тому +2

    I don't think they understand the gravity of the situation. Since I'm not sure how Ace would have plenty of time to sit here and talk, I understand there needs to be a bit of media spin, but let's be real. This is an unprecedented event: hundreds of millions of computers are impacted, and tens of thousands of businesses globally are affected by the lack of testing of binaries. This is going to have a significant impact on cloud updates, security manageability, and SAS-style discussions when it comes to privileged access. And don't assume for a moment that Microsoft or any other company is in better shape to handle this. They've all had their black-eye moments.

  • @RandomGuyGoa
    @RandomGuyGoa Місяць тому +1

    How did a file with 0000 bites get included in that build?? Was it done on intention?

  • @tanvirahmed7993
    @tanvirahmed7993 Місяць тому +6

    most incompetent ceo

  • @samthedoor
    @samthedoor Місяць тому +8

    This is a face plant moment for the CEO. I don't think he is going to enjoy his summer that much

    • @momsterzz
      @momsterzz Місяць тому +4

      He can wallow in his billions

    • @samthedoor
      @samthedoor Місяць тому

      @@momsterzz Still won't feel very good to lose many billions.

    • @climbeverest
      @climbeverest Місяць тому +1

      He has been getting 30 million per year for 13 years, he will shell out a few 1000 to a shrink who will tell him why are you worried when you got billions, start the motivational speaker circuit

  • @edittide9842
    @edittide9842 Місяць тому +1

    The “0000….291.sys” file is odd which CrowdStrike sent out which is causing this issue looks very odd. It’s contents looks like it has been tampered with the code being full of null objects which anyone in the field will spot in a second.
    The question is therefore how could such a code originate and how was it sent out without QC?
    Are we certain there are no malicious intent within the company and this is a “simple” procedural failure?

    • @purpleQueen1111
      @purpleQueen1111 Місяць тому

      My thoughts! Especially when he said it had nothing to do with code. If there are null files how did it pass the testing environment to even get pushed to production

  • @stevegottenbass
    @stevegottenbass Місяць тому +1

    Who would authorize a blitz rollout like this? Insane.
    A Canary deployment and a slow monitored rollout is vital when updating critical systems.
    Total incompetence.

  • @TPITEOTG
    @TPITEOTG Місяць тому +2

    Imagine Antivirus program such as Bit-defender had bad update. What would you do? Restart from external flash drive for example, and manual cleanup. There is no automation possibility, and it would take hours.

  • @QuantumKurator
    @QuantumKurator Місяць тому +14

    Keep in mind the CrowdStrike agent only failed on Microsoft devices - Mac and Linux devices were not affected. So that tells me to not just look at over reliance on one security solution but also look at over reliance on just one operating system.

    • @bobsingh11
      @bobsingh11 Місяць тому +4

      Do you really think Linux and Mac OS's are always bullet proof? Also, on enterprise scale, the major OS used is Linux. And remember, Linux flaws have caused major cybersecurity incidents as well as outages.

    • @QuantumKurator
      @QuantumKurator Місяць тому +4

      @@bobsingh11 No that's fair. I am not saying that one OS is better than another, but consider not putting all of your reliance in just one operating system. For example, does a airline check in system have to run on all Windows?, or can it just be a thin client running on Linux that goes to back end servers running both Windows and Linux, esp. if you are just a kiosk type of use case.

    • @bobsingh11
      @bobsingh11 Місяць тому +1

      @@QuantumKurator I hear you. In an ideal world that is how it should be but alas, when non-technical people are put in charge of negotiating and signing contracts, they tend to prefer one over the other 100% in the name of cost reduction.

    • @kellygreen9850
      @kellygreen9850 Місяць тому +1

      @@QuantumKurator exactly! You should always have a backup plan..you never rely solely on one thing..especially concerning your livelihood

  • @SincerelyJnC
    @SincerelyJnC Місяць тому +3

    Next time dont click yes when the "shut down world computers" prompt pops up. That guy is so fired.

  • @winningspeechmoments9141
    @winningspeechmoments9141 Місяць тому +5

    What he can't say is that we no longer can manage complexity. This is the price we pay for convenience.

    • @KeithDart
      @KeithDart Місяць тому

      The price of cost-cutting.

  • @RandomGuyGoa
    @RandomGuyGoa Місяць тому

    It has impacted... I can tell u that for sure....

  • @TexasNEV
    @TexasNEV Місяць тому +1

    I've been up since 2 AM on bridge calls and my entire team along w/ a whole bunch of other people will be working all weekend. Took down pretty much everything.

  • @chachabush1
    @chachabush1 Місяць тому +1

    It really strikes the crowds

  • @garybala000
    @garybala000 Місяць тому +3

    These guys don’t have a multi-layer system of approvals to screen out bugs and ensure proper deployment BEFORE rolling out a content file update??? Jeeez?!? What a screw-up??? I am posting this while stuck at the airport in Puerto Plata DR. The scope and scale of damage here is huge, to say the least. And talk about a corporate blackeye! They screwed us up better than any hackers could! And their stock is cratering! I immediately sold off my CRWD shares.

    • @silverwolf6866
      @silverwolf6866 Місяць тому +1

      LOL multi level? literally no one tested this at all. It bluescreened any windows system instantly. There was zero testing.

  • @wyattcake4919
    @wyattcake4919 Місяць тому +5

    working in software development its actually crazy any thing could get pushed out like this. the amount of testing for a single line change is crazy idk how this happens

    • @windycitybeats6724
      @windycitybeats6724 Місяць тому

      It's a test to electronically shut off the economy, watch how the specimen behave. Govts are involved for sure

  • @louisvillaescusa
    @louisvillaescusa Місяць тому +1

    They used to have a stellar reputation.

  • @suchen6845
    @suchen6845 Місяць тому +1

    Crowdstrike forget that windows is a virus,
    so Crowdstrike successfully blocked millions of viruses from booting up for the first time.

  • @Pimpjit85
    @Pimpjit85 Місяць тому +4

    CEO: "Only impacted Microsoft"
    1.5 billion users: "are we a joke to you"

  • @freshguy601
    @freshguy601 Місяць тому

    This is not the first time, we had major issues with USB drivers freezing Windows explorer. It was a nightmare for us.

  • @dougkgn1793
    @dougkgn1793 Місяць тому

    He is handling the media well. Imagine being in his shoes. We will survive.

  • @alit7313
    @alit7313 Місяць тому +1

    Before an important update like this is released, there are 4 major tests that are done first,
    -Internal development tests.
    -closed testing(beta testing), released to a closed group who use the software in real world scenarios.
    -Pilot/staged rollout, the update is rolled out to a small subject of users, with no issues detected it’s rolled out to more users.
    -Final rollout, with no issues found the update is released to the public.

    • @alabamaflip2053
      @alabamaflip2053 Місяць тому

      Not to mention my job. Document control.

    • @harshmehta7125
      @harshmehta7125 Місяць тому

      Not every company do this that's issue! Just test it in uat and damn release in production because of cost cutting/layoffs/resource issues while management makes huge profits

    • @raymondchow2828
      @raymondchow2828 Місяць тому

      @@harshmehta7125 how does a global company like crwd not do this???

    • @alit7313
      @alit7313 Місяць тому

      @@harshmehta7125
      I’m not talking about “every company”, I’m talking about CRIWDSTRIKE, the company that says they didn’t phase in this latest update even though they are responsible for half the worlds cybersecurity windows systems updates.

  • @mellarx1277
    @mellarx1277 Місяць тому +12

    It does not matter how that "CEO" explains it, your product cause the outage.
    Also, a logic is a code. A bug is a code failure. LOL.
    "We've been doing this a long time" - yet still failed in a global stage. This "content file update" bug is a very easy find yet it was missed.
    I am curious of the damage caused and the compensation the global crowd struck by the outage.

  • @timclark2925
    @timclark2925 Місяць тому +5

    crowdstrike lawyers in panic mode....

  • @shawns122
    @shawns122 Місяць тому +1

    The code upgrade wasn't tested to its fullest extent. This is exactly what happens when you allow a "Cloud company" control over your systems. All computers turned on during the time of Crowdstrike's deployment of faulty code resulted in every computer running Windows to go to blue screen - where it's impossible to recover from, especially for an end user. Help desks and administrators across the world had to pivot and train specifically for this manual fix. Crowdstrike needs to be sued into an oblivion where it ceases to exist. This is what I warn every IT leader about - putting your data or allowing your systems to be manipulated by Cloud companies who do not have your best interest.

    • @24theMoney
      @24theMoney Місяць тому

      I'm gonna buy some Puts next week if they don't get too expensive already.

  • @h20girl27
    @h20girl27 Місяць тому

    He needs to be held accountable for his “Bad acting, bad hair and bad BS”!

  • @ChristIsMyLordnSavior
    @ChristIsMyLordnSavior Місяць тому +3

    Linux looks very appealing now

  • @koyotecow7102
    @koyotecow7102 Місяць тому

    Asked great questions! Everything I wanted to ask.

  • @boredymcboredface8624
    @boredymcboredface8624 Місяць тому +1

    This stuff happens, has happened and will continue to happen *if* lazy IT admins don’t have a process and risk framework in place for bad patches, updates, signatures then THAT is also on them. Just because it’s no where near as common as it used to be - doesn’t mean it can’t happen. It’s unfortunate, ideally it shouldn’t happen but it’s a known risk and not solely the fault of crowdstrike.

  • @josephbianchino2204
    @josephbianchino2204 Місяць тому +1

    Lol but did it make it to azure?

  • @Wankidy
    @Wankidy Місяць тому

    That’s why it’s always good to wait before installing updates

  • @Usonian7
    @Usonian7 Місяць тому +12

    I bet who ever shorted the stock also shorted djt 😂

    • @jasonwinney7694
      @jasonwinney7694 Місяць тому

      Agreed. Super shady and too coincidental to not be related

  • @preinstalleduser2309
    @preinstalleduser2309 Місяць тому +1

    The fact they blame a “UPDATE” is bad enough. The fact they DIDN’T just say it was our fault and we are sorry is telling. SELL, SELL, SELL!!!!

  • @godofgaps-w2n
    @godofgaps-w2n Місяць тому

    the solution to this is do not automate updates, let the company's IT department update their own systems

  • @Maxthafirst
    @Maxthafirst Місяць тому

    The fines should be in the 100s of millions of dollars. The damage in the amount of dollars is probably staggering!!!!!

  • @andrewjones3251
    @andrewjones3251 Місяць тому +12

    Hard hitting questions from CNBC. Not!!

    • @theunbearablebull
      @theunbearablebull Місяць тому

      I'm sure you would've had suuuuuuch good questions little man lol. Now stay on your couch and don't forget to clock out of your sad 9-5 before your weekend

  • @coolco1619
    @coolco1619 Місяць тому

    How can you trust Crowdstrike now to protect you from similar problems?!

  • @homer9868
    @homer9868 Місяць тому

    They should’ve tried this out on a very small system to see how it was gonna go. Clearly the roll out of this was not done properly and being that the general public was involved, they’re should probably be some sort of congressional hearing. And this is coming from someone who is pro business and doesn’t particularly love when the government gets involved and politicians do the whole grand standing hearing routine

  • @TheMoldaviteAnunna
    @TheMoldaviteAnunna Місяць тому

    I worked IT for almost 20 years. I feel for ALL of the poor agents having flipped out customers. Those updates are HARD to roll back!
    All the best folks. I hope this is not some kind of "test run"? 🤔

  • @jackbailey7037
    @jackbailey7037 Місяць тому

    They don't test the software before sending it out??

  • @johnnyblack2125
    @johnnyblack2125 Місяць тому +2

    Artificial Intelligence was being implemented into this new system, whenever they booted the new AI into the system everything crashed. The new technology of artificial data mining in the global system is the culprit.

    • @BKWhite07
      @BKWhite07 Місяць тому

      reading in from a position of ignorance, this is a compelling & suggestive perspective on the matter

  • @fluffy5534
    @fluffy5534 Місяць тому +1

    Crowd Strike is negligent. Obviously they don't test their patches before deployment. Shameful. Crowd Strike and Microsoft should enforce rigorous testing before deploying patches from any company. They should also have a significant roll back process to be enforces at the first sign of problem.

    • @dany456789
      @dany456789 Місяць тому

      Yeah this time is not Microsoft fault. It was crowdstrike software that cause the problems

  • @jtr549
    @jtr549 Місяць тому +1

    It didn't manifest itself because all of their testing was done on the code and not on a single dummy client machine. They were lazy and pushed an update that they didn't test, that's what happened.

  • @asifly2188
    @asifly2188 Місяць тому

    Crowdstrike just Made BSOD Great Again.

  • @informeduser9497
    @informeduser9497 Місяць тому

    They did not detect this outcome beforehand this time, how confident can you be that this will not happen again? Other than taking their word for it and keep your fingers crossed...

  • @crmckean
    @crmckean Місяць тому

    Our enemies have just learned more about America’s vulnerabilities..🤦🏻

  • @TurboTRock
    @TurboTRock Місяць тому

    We've been working since 2am to resolve this mess, this is not just a roll back as he's making it sound. This just showed bad actors how to take down the world! As the Cybersecurity Manager for my company! We're due compensation!

  • @StarDust-vm1qs
    @StarDust-vm1qs Місяць тому +1

    In 1993 the first Blue Screen of Death appeared in Windows NT 3.1 - Been a long time uh?