Svåra samtal Del 2

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We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:
• Decipher the underlying structure of every difficult conversation
• Start a conversation without defensiveness
• Listen for the meaning of what is not said
• Stay balanced in the face of attacks and accusations
• Move from emotion to productive problem solving
"Difficult Conversations: How to Discuss What Matters Most"
Svensk översättning: "Svåra samtal"
by Douglas Stone, Bruce Patton, Sheila Heen
svåra samtal, samtal, coaching, coach, coachande ledarskap, ledarskap, coachutbildning,