Thanks for all of the time and effort put into these videos. I just ordered a 600 the other day and it's videos like this that really add comfort to the purchase when spending that kind of money. I understand that over the years it's going to need maintenance, just like any other machine. It's videos like this and others that made me buy from you. Please don't stop making them and don't think you're getting too much into the weeds, ever. The detail is appreciated and makes it clear you're dealing with experts who can help when you need it. Keep up the great work!
Hi JM, You are welcome and thank you for your patronage! Appreciate you taking a moment to leave your comment. We'll have more of the detailed DIY content coming for the Pro 600! Here's one I just posted: Profitec Pro 600: Housing Removal/Installation & Custom Side Panel Install ua-cam.com/video/1w367ifZOHY/v-deo.html Marc
Dear Brian, I am living in Germany and although Profitec is a German company, there is no real quality content about this machine available here. Your video is super. Thank you for your excellent explanations!
This machine is a slam dunk! One of my many favorite attributes is the ability to connect an inline cartridge filter softener inside the tank, I don't have a lot of confidence in the pouches. In my eyes, this machine is definitely the best looking of any of the others in the price range. Your efforts to make such detailed videos are much appreciated. Your open invitation to ask questions and the fact that you take the time to answer them speaks volumes of the level of care that the customer will experience. Respect and Cheers!
Hi M, Thanks for the kind comment. We do our best! As to the BWT Bestsave pouch filters, they get the job done and work well so long as you are not going through more than a reservoir's worth of water a day. They need to soak about 12 hours to do there thing. Incidentally, Rancilio Silvia Pro X machines come with Bestsave filter in the box.
I know this is an old video and an old comment; as a first customer the support and consideration i felt is topknotch. Mark was actually the person whom replied to my post purchase inquiry. From my experience it felt like these guys really care about their craft, their business, and delivering a great experience!
i really do appreciate your expertise you both put into this video. i bought this machine few days ago and this inside view is perfect for a geek like me. And it is nice to see how well thought out the engineering is done here. Even the outlet of the brew boiler.. that’s so elegant. i really bought the right machine. even after this very detailed tour. A big big Thank You to the US..greetings from Germany 🇩🇪..joh
Thank you for the tip at 18:19, it turns out my issues were related to the fill level probe being loose. I also used this video as a guide to get the service boiler out for a deep cleaning.
Good job in making all this understandable in how things work. I think the 600 might be all that we would ever need. The 700 with its quiet rotary pump is very nice too. But we're both not putting any milk or sugar in our coffee. We seldom have people over now that our friends have moved, or started their own family.
Great!! I've been owning a pro 600 for just over 2 weeks now and definitely am going to keep it for as close to a lifetime as possible so this is wonderful stuff
You guys are amazing! Thank you for these how-to videos! I had to replace my heating element on my Pro 600 and this video was soo useful! Keep them coming!!
Great to hear! More videos and articles in our support center for the Pro 600: support.wholelattelove.com/hc/en-us/sections/1500000401162-Profitec-Pro-600
Thank you so much for the amazing videos you make. As a 600 owner of a couple years, and someone who’s comfortable repairing things, things like this have been hard to come buy as a guide! I wonder if you’re planning to do a guide on how to check for scale, and descale the 600 if need be? My supplier in Aus was really against sharing the process, but it honestly doesn’t sound too bad!
Great Video! The mechanical Engineer in me couldn't help but diagram the system out as I followed your video. The one thing I was hoping to see was if they routed the E61 to the brew boiler, as opposed to steam temp on a normal HX machine. Love that they did it this way so you won't need nearly the cooling flush (if any) that you do on an HX boiler.
Is profitec a cheaper build of the ECM machines? Synchronika seems to be an identical layout but perhaps has some beefier components (The synchronika motor is enormous and needs the large cap they fit as well but that could just be the style of motor being big not more capable?). Does Synchronika have the bottom access? I love it when equipment is designed for maintenance, not just manufacture or assembly.
Hi mr, ECM and Profitec are sister companies. Kinda like Lexus/Toyota. For instance, the Synchronika and Profitec Pro 700 are essentially the same machine inside the case. Difference is detail of external finishing. The Synchronika does have a bottom access panel. ECM/Profitec does put effort into the serviceability of their machines. Here's an interview I did with Michael Hauck CEO of ECM/Profitec. He discusses specific technical innovations and his design philosophy: ua-cam.com/video/K0RI5rdz4Ww/v-deo.html
my Pro 600 OPV can't be set below 9bars - in your other video it is possible. If I turn the scew anticlockwise, there is a hard resistance. Any modifications possible to go below 9 bar?
Hi CH, Thanks for the request. I'll talk to our service manager about that. It's a request we get on a regular basis. Problem is it's risky due to the complexity of the hydraulics in dual boiler machines. If a machine has seen water that's too hard and/or been neglected, descaling can dislodge chunks of scale and cause problems in other parts of the machine. That's why manufacuturers recommend in their manuals DB machines be descaled by a professional machine technician. Best course is to properly filter water to reduce scale potential in the first place and use best practices like turning over water in the steam boiler for those who only ever use steam from the boiler and not hot water. If you steam only, over time minerals will concentrate in the steam boiler. To prevent scale potential look to products from BWT which uses ion-exchange technology to exchange magnesium for calcium in source water. That leaves you with a mineral level needed for flavor and equipment protection from corrosion and a mineral level that will not cause scale. BWT has in reservoir pad filters like this: www.wholelattelove.com/products/bwt-bestsave-s-anti-scale-filter or pitcher filters like this: www.wholelattelove.com/products/bwt-penguin-2-7-l-water-pitcher
Hi CS, Thanks for the comment and question. No, the reservoir should not drip. If you have one and it's dripping you may have some debris in the ball valve show at about :30 in the video. Marc
Great video, how can a machine not have a PID after seeing how easy it is to install and looking online the units are very inexpensive. I saw a video of a $2500 machine with no PID, that is a head scratcher.
Hi EK, Thanks for the comment. Some users actually prefer a machine without PID - not a lot but they are out there. Reason is brew temps (if you know what your are doing) can be manipulated quickly using timed flushes prior to an extraction. So you always run your boiler hot. Then flush some water (usually timing the flush) to reduce the brew temp prior to pulling a shot.
Very good video. could you tell me the function of the two thermostats on brew boiler? what is the meaning of : one for load and one for neutral. Thanks very much!
Hi RZ, Thanks for the comment and question. Those are high limit switches. They function like circuit breakers if they sense the boiler get too hot. In simple terms, the load side carries the power to the the heating element and the neutral side carries it away. Breaking the circuit on either side prevents the element from heating.
So if one sticks to 50 ppm water, which should prevent scale build-up, what kind of maintenance would be required over the years outside of the easy things that the owner can do themselves (like backflushing, changing out shower screen and gasket, cleaning the milk wand)? Trying to get a sense of how frequently it needs to be sent in to a service professional. After 3 years, my Profitec 700 had issues with a loose wire and the brew gauge being clogged which ended up requiring a trip to an espresso service tech..
Hi AL, Thanks for the question. On top of basic maintenance you mentioned you'd probably want to lubricate and/or rebuild the E61 group annually depending on use level. If you're at all handy with tools it's a very easy job and we have a video which takes you through that in detail: studio.ua-cam.com/users/videoELIwD40tsrs/edit?o=U Using soft water as you'll avoid many of the common problems caused by scale deposits.
Do you think it would be more wise to purchase a Profitec pro 600 over the rocket Giotto cronometro? Also is there any drawback with the different design of steam arm and hot water arm on the Profitec 600
Hi Zack, Thanks for the question. Personally, I'd go with the Pro 600 unless you're going to go with EVO R version of the Giotto which is plumbable direct to waterline and has a rotary pump. The Type V Giotto is not plumbable and uses a vibration pump. Other considerations: The Pro 600 is a dual boiler so can run independent temperatures in each boiler. Plus, the Pro 600 can run at higher steam pressure than the Giotto for better frothing performance. And, the Pro 600 is available with flow control (free upgrade at the moment from us) of the E61 group which expands your extraction capabilities. Check out the Pro 600 w/Flow control here: www.wholelattelove.com/products/profitec-pro-600-dual-boiler-espresso-machine-with-flow-control Hope that helps! Marc
My profitec only works on 8 bars, when a switch the screw to go up the pressure the pump stops works, only works stable in 8 bars and below, what you think is the problem?
Hi b, hard to be certain from here and not sure I fully understand your issue. Changing the OPV setting to a higher pressure should not stop the pump from working - it's actually less stress on the pump.
If i change pressure on the OPV the machine stops brewing when touch 9 bars and stop noise of the vibration pump. Only works and brew 8.5 and bellow bars pressure
This video is great. I’m having a possible issue with my Pro 600 (purchased in early 2020 from WLL). The steam boiler will randomly sit at less than a bar of pressure and will struggle to get back up to the full 2 bars. The steam and water valves are sealed. The PID is set to the correct temps for 2 bars, but shows a current temp in the mid 100s (way lower than the set temp). No signs of leaking or new sounds from the machine. The boilers are filled. My water is good. When this issue happens it’ll sometimes resolve itself after 5-10 minutes. Other times I may need to open the steam and let the tiny bit of pressure escape, which seems to wake up the heating element. Any theories of what could be going on? I’ve taken apart the flow control valve to see if there’s any signs of hard water, and my machine looks great. If I run the hot water valve the water will have the smallest amount of tiny minerals that come out, with otherwise clear looking/tasting water. So I’m stumped.
Hi JJ, Hard to be certain from here but an idea or two. First is an intermittent issue with the relay providing power to the heating element of the steam boiler. Another was a leaking vacuum relief valve but that's unlikely. You'd hear hissing and the boiler would heat beyond 212F. Sounds like the temp probe is working properly if it's indicating a temperature that makes sense with the indicated pressure but... Is the boiler making steam when the PID is indicating temps in the mid 100s? If so then either the gauge is wrong, temp probe is wrong or maybe both. The boiler can't make steam unless it's over 212F. Best course of action is to contact our tech support dept. here: support.wholelattelove.com/hc/en-us They can help you better diagnose and resolve the issue.
@@Wholelattelovepage Thank you! I'll be sure to record a vid and contact tech support the next time it occurs. Based on what you described, I'm thinking the first scenario with the relay seems the most likely. Much appreciated!
Hi Ruben, Thanks for the question. There is no recommended time for boiler cleaning. I assume you mean descaling as no detergents should ever be run through the boiler. Dual boiler machines generally should not be descaled by end user unless they have expert knowledge. Here in our repair facility we generally only descale dual boiler machines by removing the boilers from the machine. So what to do as an end user of a dual boiler? First, feed yoour machine with water that will not cause scale. If your tap water is safe to drink we recommend solutions from BWT. Their filters use a calcium to magnesium ion exchange which leaves you with water that will not cause scale when used as directed yet has the minerals needed for flavor and to prevent corrosion of internal components. If water is too pure, like distilled or zero TDS RO water corrosion of metals can occur. BWT makes an in reservoir pad filter the Bestsave: www.wholelattelove.com/products/bwt-bestsave-s-anti-scale-filter or their Penguin Pitcher: www.wholelattelove.com/products/bwt-penguin-2-7-l-water-pitcher Beyond that use best practices like turning over the water in the service boiler regularly - especially if you only ever steam as minerals can concentrate in the boiler over time. You don't need to turn over much. If you heat/rinse cups with hot water from the service boiler or make Americanos that's enough. Otherwise run a cup or 2 of hot water out of the boiler every couple days of use and you'll be fine. Hope that helps! Marc
@@Wholelattelovepage I have the Pro 500 and I just got Urnex Cafiza to prevent scaling. My tap water is clean and safe, although I use a Brita pitch to purify it. Still I thought there was a recommended time for a twice a day use so it’s always run perfectly.
@@rumar4u You probably mean back-flushing. Cafiza is for backflushing your grouphead. You'd never (EVER) want to disolve cafiza and run that through your boilers.
@@PatrickJoannisse No I didn’t meant back flushing, I’m talking about keeping the inside boiler heating elements as clean as possible without calcification.
Question - I just purchased a profitec pro 600 from you guys. Awesome machine and peice of equipment. However, immediately after unboxing - I couldn’t help but notice one of the blue wires ontop of the machine where the cup tray goes, see it when remove cup tray to access the reservoir. One of blue wires is right under and squished under the housing. You can visually see the wire and actually some of the wire jacket is shaved down due to had scraped on the grates. This normal? You’d think there be more clearance of the wires to the housing. I can call customers service to report it and to see if need to take action for me to open top panel and push wire down or wrap with 3m soft electrical
Hi Anthony, Thanks for your patronage and sharing your thoughts on the 600! Very odd to see a wire with shaved down jacket due to rubbing on the grates. Honestly don't know how that could have happened. Are you certain you're not seeing some exposed wire near a terminal connection? If you are concerned please do contact customer service. You can contact via email as well and include a photograph of what you are seeing. Here's link to support for contact: support.wholelattelove.com/hc/en-us If you do need to remove the housing to inspect wires here's a video showing how to do that: ua-cam.com/video/1w367ifZOHY/v-deo.html
Hi SA, To drain the steam boiler heat the machine up and simply open the hot water valve. Internal pressure in the boiler will push the water out. There will be a very small amount of water left in the boiler. Marc
Hi MS, Thanks for the question. The material surrounding the boilers is an insulating foam inside a woven jacket. Unfortunately insulating jackets are not available individually. They are a low to no demand item as it's not a wear part.
Thanks for all of the time and effort put into these videos. I just ordered a 600 the other day and it's videos like this that really add comfort to the purchase when spending that kind of money. I understand that over the years it's going to need maintenance, just like any other machine. It's videos like this and others that made me buy from you. Please don't stop making them and don't think you're getting too much into the weeds, ever. The detail is appreciated and makes it clear you're dealing with experts who can help when you need it. Keep up the great work!
Hi JM, You are welcome and thank you for your patronage! Appreciate you taking a moment to leave your comment. We'll have more of the detailed DIY content coming for the Pro 600! Here's one I just posted: Profitec Pro 600: Housing Removal/Installation & Custom Side Panel Install ua-cam.com/video/1w367ifZOHY/v-deo.html
Marc
Dear Brian, I am living in Germany and although Profitec is a German company, there is no real quality content about this machine available here. Your video is super. Thank you for your excellent explanations!
Hi Ernst, You are most welcome and thank you for taking a moment to leave your comment!
This machine is a slam dunk! One of my many favorite attributes is the ability to connect an inline cartridge filter softener inside the tank, I don't have a lot of confidence in the pouches. In my eyes, this machine is definitely the best looking of any of the others in the price range. Your efforts to make such detailed videos are much appreciated. Your open invitation to ask questions and the fact that you take the time to answer them speaks volumes of the level of care that the customer will experience.
Respect and Cheers!
Hi M, Thanks for the kind comment. We do our best! As to the BWT Bestsave pouch filters, they get the job done and work well so long as you are not going through more than a reservoir's worth of water a day. They need to soak about 12 hours to do there thing. Incidentally, Rancilio Silvia Pro X machines come with Bestsave filter in the box.
I know this is an old video and an old comment; as a first customer the support and consideration i felt is topknotch. Mark was actually the person whom replied to my post purchase inquiry. From my experience it felt like these guys really care about their craft, their business, and delivering a great experience!
i really do appreciate your expertise you both put into this video. i bought this machine few days ago and this inside view is perfect for a geek like me. And it is nice to see how well thought out the engineering is done here. Even the outlet of the brew boiler.. that’s so elegant. i really bought the right machine. even after this very detailed tour. A big big Thank You to the US..greetings from Germany 🇩🇪..joh
Thank you for the tip at 18:19, it turns out my issues were related to the fill level probe being loose. I also used this video as a guide to get the service boiler out for a deep cleaning.
Hey JJ, You are most welcome - happy to have helped and thanks for taking a moment to leave your comment!
Good job in making all this understandable in how things work. I think the 600 might be all that we would ever need. The 700 with its quiet rotary pump is very nice too. But we're both not putting any milk or sugar in our coffee. We seldom have people over now that our friends have moved, or started their own family.
Hi KK, Thanks for taking a moment to leave your comment!
Marc
Great!! I've been owning a pro 600 for just over 2 weeks now and definitely am going to keep it for as close to a lifetime as possible so this is wonderful stuff
You guys are amazing! Thank you for these how-to videos! I had to replace my heating element on my Pro 600 and this video was soo useful! Keep them coming!!
Great to hear! More videos and articles in our support center for the Pro 600: support.wholelattelove.com/hc/en-us/sections/1500000401162-Profitec-Pro-600
This is great! Thanks! I’m a happy owner of a Pro 600 for more than 3 years now, I’ve never had an issue… saving up for a LMLM in the near future!
Thank you so much for the amazing videos you make. As a 600 owner of a couple years, and someone who’s comfortable repairing things, things like this have been hard to come buy as a guide! I wonder if you’re planning to do a guide on how to check for scale, and descale the 600 if need be? My supplier in Aus was really against sharing the process, but it honestly doesn’t sound too bad!
Great Video! The mechanical Engineer in me couldn't help but diagram the system out as I followed your video. The one thing I was hoping to see was if they routed the E61 to the brew boiler, as opposed to steam temp on a normal HX machine. Love that they did it this way so you won't need nearly the cooling flush (if any) that you do on an HX boiler.
Hi BS, Thanks for the for the comment!
thanks for the superb Tour ! greetings from Europe…
Thanks for watching!
Is profitec a cheaper build of the ECM machines? Synchronika seems to be an identical layout but perhaps has some beefier components (The synchronika motor is enormous and needs the large cap they fit as well but that could just be the style of motor being big not more capable?).
Does Synchronika have the bottom access?
I love it when equipment is designed for maintenance, not just manufacture or assembly.
Hi mr, ECM and Profitec are sister companies. Kinda like Lexus/Toyota. For instance, the Synchronika and Profitec Pro 700 are essentially the same machine inside the case. Difference is detail of external finishing. The Synchronika does have a bottom access panel. ECM/Profitec does put effort into the serviceability of their machines. Here's an interview I did with Michael Hauck CEO of ECM/Profitec. He discusses specific technical innovations and his design philosophy: ua-cam.com/video/K0RI5rdz4Ww/v-deo.html
my Pro 600 OPV can't be set below 9bars - in your other video it is possible. If I turn the scew anticlockwise, there is a hard resistance. Any modifications possible to go below 9 bar?
Nice tour.. By the way, do you have any plans to show detailed tour for the ECM Technika V Profi PID? Thanks
Hi q, Thanks for the comment. I expect to do a detailed tour in the coming weeks.
Marc
Any chance of making a video guide on how to correctly descale the Profitec Pro 600?
Hi CH, Thanks for the request. I'll talk to our service manager about that. It's a request we get on a regular basis. Problem is it's risky due to the complexity of the hydraulics in dual boiler machines. If a machine has seen water that's too hard and/or been neglected, descaling can dislodge chunks of scale and cause problems in other parts of the machine. That's why manufacuturers recommend in their manuals DB machines be descaled by a professional machine technician. Best course is to properly filter water to reduce scale potential in the first place and use best practices like turning over water in the steam boiler for those who only ever use steam from the boiler and not hot water. If you steam only, over time minerals will concentrate in the steam boiler. To prevent scale potential look to products from BWT which uses ion-exchange technology to exchange magnesium for calcium in source water. That leaves you with a mineral level needed for flavor and equipment protection from corrosion and a mineral level that will not cause scale. BWT has in reservoir pad filters like this: www.wholelattelove.com/products/bwt-bestsave-s-anti-scale-filter or pitcher filters like this: www.wholelattelove.com/products/bwt-penguin-2-7-l-water-pitcher
This is an excellent video. Thanks. One question. Should the reservoir drip when it isn’t installed in the machine?
Hi CS, Thanks for the comment and question. No, the reservoir should not drip. If you have one and it's dripping you may have some debris in the ball valve show at about :30 in the video.
Marc
@@WholelattelovepageThanks, Marc.
Great video, how can a machine not have a PID after seeing how easy it is to install and looking online the units are very inexpensive. I saw a video of a $2500 machine with no PID, that is a head scratcher.
Hi EK, Thanks for the comment. Some users actually prefer a machine without PID - not a lot but they are out there. Reason is brew temps (if you know what your are doing) can be manipulated quickly using timed flushes prior to an extraction. So you always run your boiler hot. Then flush some water (usually timing the flush) to reduce the brew temp prior to pulling a shot.
Very good video.
could you tell me the function of the two thermostats on brew boiler? what is the meaning of : one for load and one for neutral.
Thanks very much!
Hi RZ, Thanks for the comment and question. Those are high limit switches. They function like circuit breakers if they sense the boiler get too hot. In simple terms, the load side carries the power to the the heating element and the neutral side carries it away. Breaking the circuit on either side prevents the element from heating.
@@Wholelattelovepage Got it, thanks again!
Awesome video
Glad you enjoyed it
So if one sticks to 50 ppm water, which should prevent scale build-up, what kind of maintenance would be required over the years outside of the easy things that the owner can do themselves (like backflushing, changing out shower screen and gasket, cleaning the milk wand)? Trying to get a sense of how frequently it needs to be sent in to a service professional. After 3 years, my Profitec 700 had issues with a loose wire and the brew gauge being clogged which ended up requiring a trip to an espresso service tech..
Hi AL, Thanks for the question. On top of basic maintenance you mentioned you'd probably want to lubricate and/or rebuild the E61 group annually depending on use level. If you're at all handy with tools it's a very easy job and we have a video which takes you through that in detail: studio.ua-cam.com/users/videoELIwD40tsrs/edit?o=U
Using soft water as you'll avoid many of the common problems caused by scale deposits.
Do you think it would be more wise to purchase a Profitec pro 600 over the rocket Giotto cronometro?
Also is there any drawback with the different design of steam arm and hot water arm on the Profitec 600
Hi Zack, Thanks for the question. Personally, I'd go with the Pro 600 unless you're going to go with EVO R version of the Giotto which is plumbable direct to waterline and has a rotary pump. The Type V Giotto is not plumbable and uses a vibration pump. Other considerations: The Pro 600 is a dual boiler so can run independent temperatures in each boiler. Plus, the Pro 600 can run at higher steam pressure than the Giotto for better frothing performance. And, the Pro 600 is available with flow control (free upgrade at the moment from us) of the E61 group which expands your extraction capabilities. Check out the Pro 600 w/Flow control here: www.wholelattelove.com/products/profitec-pro-600-dual-boiler-espresso-machine-with-flow-control
Hope that helps!
Marc
My profitec only works on 8 bars, when a switch the screw to go up the pressure the pump stops works, only works stable in 8 bars and below, what you think is the problem?
Hi b, hard to be certain from here and not sure I fully understand your issue. Changing the OPV setting to a higher pressure should not stop the pump from working - it's actually less stress on the pump.
If i change pressure on the OPV the machine stops brewing when touch 9 bars and stop noise of the vibration pump. Only works and brew 8.5 and bellow bars pressure
What is the best way to tell if you have the updated 600? Is it when they changed the Profitec label on the front of the machine?
Hi TMO, Not much has changed on the Pro 600 since it was first made. Maybe the logo badge and addition of brew boiler drain.
This video is great. I’m having a possible issue with my Pro 600 (purchased in early 2020 from WLL). The steam boiler will randomly sit at less than a bar of pressure and will struggle to get back up to the full 2 bars. The steam and water valves are sealed. The PID is set to the correct temps for 2 bars, but shows a current temp in the mid 100s (way lower than the set temp). No signs of leaking or new sounds from the machine.
The boilers are filled. My water is good. When this issue happens it’ll sometimes resolve itself after 5-10 minutes. Other times I may need to open the steam and let the tiny bit of pressure escape, which seems to wake up the heating element. Any theories of what could be going on?
I’ve taken apart the flow control valve to see if there’s any signs of hard water, and my machine looks great. If I run the hot water valve the water will have the smallest amount of tiny minerals that come out, with otherwise clear looking/tasting water. So I’m stumped.
Hi JJ, Hard to be certain from here but an idea or two. First is an intermittent issue with the relay providing power to the heating element of the steam boiler. Another was a leaking vacuum relief valve but that's unlikely. You'd hear hissing and the boiler would heat beyond 212F. Sounds like the temp probe is working properly if it's indicating a temperature that makes sense with the indicated pressure but... Is the boiler making steam when the PID is indicating temps in the mid 100s? If so then either the gauge is wrong, temp probe is wrong or maybe both. The boiler can't make steam unless it's over 212F. Best course of action is to contact our tech support dept. here: support.wholelattelove.com/hc/en-us
They can help you better diagnose and resolve the issue.
@@Wholelattelovepage Thank you! I'll be sure to record a vid and contact tech support the next time it occurs. Based on what you described, I'm thinking the first scenario with the relay seems the most likely. Much appreciated!
what’s the recommended time to clean the Profitec boiler, so it lasts longer ? Thank You
Hi Ruben, Thanks for the question. There is no recommended time for boiler cleaning. I assume you mean descaling as no detergents should ever be run through the boiler. Dual boiler machines generally should not be descaled by end user unless they have expert knowledge. Here in our repair facility we generally only descale dual boiler machines by removing the boilers from the machine. So what to do as an end user of a dual boiler? First, feed yoour machine with water that will not cause scale. If your tap water is safe to drink we recommend solutions from BWT. Their filters use a calcium to magnesium ion exchange which leaves you with water that will not cause scale when used as directed yet has the minerals needed for flavor and to prevent corrosion of internal components. If water is too pure, like distilled or zero TDS RO water corrosion of metals can occur. BWT makes an in reservoir pad filter the Bestsave: www.wholelattelove.com/products/bwt-bestsave-s-anti-scale-filter or their Penguin Pitcher: www.wholelattelove.com/products/bwt-penguin-2-7-l-water-pitcher
Beyond that use best practices like turning over the water in the service boiler regularly - especially if you only ever steam as minerals can concentrate in the boiler over time. You don't need to turn over much. If you heat/rinse cups with hot water from the service boiler or make Americanos that's enough. Otherwise run a cup or 2 of hot water out of the boiler every couple days of use and you'll be fine.
Hope that helps!
Marc
@@Wholelattelovepage I have the Pro 500 and I just got Urnex Cafiza to prevent scaling. My tap water is clean and safe, although I use a Brita pitch to purify it. Still I thought there was a recommended time for a twice a day use so it’s always run perfectly.
@@rumar4u You probably mean back-flushing. Cafiza is for backflushing your grouphead. You'd never (EVER) want to disolve cafiza and run that through your boilers.
@@PatrickJoannisse No I didn’t meant back flushing, I’m talking about keeping the inside boiler heating elements as clean as possible without calcification.
Question -
I just purchased a profitec pro 600 from you guys. Awesome machine and peice of equipment.
However, immediately after unboxing - I couldn’t help but notice one of the blue wires ontop of the machine where the cup tray goes, see it when remove cup tray to access the reservoir. One of blue wires is right under and squished under the housing. You can visually see the wire and actually some of the wire jacket is shaved down due to had scraped on the grates. This normal? You’d think there be more clearance of the wires to the housing.
I can call customers service to report it and to see if need to take action for me to open top panel and push wire down or wrap with 3m soft electrical
Hi Anthony, Thanks for your patronage and sharing your thoughts on the 600! Very odd to see a wire with shaved down jacket due to rubbing on the grates. Honestly don't know how that could have happened. Are you certain you're not seeing some exposed wire near a terminal connection?
If you are concerned please do contact customer service. You can contact via email as well and include a photograph of what you are seeing. Here's link to support for contact: support.wholelattelove.com/hc/en-us
If you do need to remove the housing to inspect wires here's a video showing how to do that: ua-cam.com/video/1w367ifZOHY/v-deo.html
11:20 I see that’s how you drain the brew boiler how would you drain the steam boiler
Hi SA, To drain the steam boiler heat the machine up and simply open the hot water valve. Internal pressure in the boiler will push the water out. There will be a very small amount of water left in the boiler.
Marc
What is the insulation material that surrounds the two boilers. what is it called and do you have a link to order it ?? thank you very much
Hi MS, Thanks for the question. The material surrounding the boilers is an insulating foam inside a woven jacket. Unfortunately insulating jackets are not available individually. They are a low to no demand item as it's not a wear part.
@@Wholelattelovepage ok isee but it is a pity that it is not available for sale.