Hi Grant … I was in my tub and the water was full I was relaxing and the air came on with out me pushing the button, even when I tried to turn it off the air blower it just kept blowing… why would this happen while I am still taking a bath , please help …
Hi there, our team would be happy to assist you with this. Please contact our team at 1-800-989-5101 or service@safesteptub.com. We look forward to hearing from you.
How do you turn off that annoying announcement for the spa sounds when you touch the keypad that controls the water jets and heated seat etc.? That is annoying to hear every bath! Also the size my parents got, it’s difficult for them to walk in, sit down and close the door. They have to do it in an unsafe way which is ironic you call this a safe step tub. Maybe a redesign of the door for smaller units should have been considered. Overall they like it but for the money, these things are major disappointments.
Thank you for sharing your experience with us. Your feedback is valuable, and we understand the importance of user-friendly features, especially for seniors. We'll take your suggestion to heart and explore options for a more accessible mechanism. In the meantime, please reach out to our customer support for assistance on spa sounds. You can reach our team at 1-800-989-5101 or service@safesteptub.com. Thank you for choosing Safe Step.
Bought a house with one in it...what a steaming pile of tub!!. Had to hang FOUR shower curtains to keep it from flooding the floor, widow sill, and wall areas with deflected water when showering, it has a giant shelf behind the faucet to catch water and allow it to drain off onto the floor on that side. Eventually the shower hose broke and safe steps factory warranty dept informed me there is NO coverage on parts for subsequent owners. They connected me to a parts dept number that just rang and rang and rang...no answer. Garbage product, garbage warranty, unhelpful company for any product support.
Hi Bhillguns, we are concerned that this has been your experience and would like to help. Please reach out to our Customer Service team at service@safesteptub.com. We look forward to assisting you.
How do you use bidet?
Hi Grant … I was in my tub and the water was full I was relaxing and the air came on with out me pushing the button, even when I tried to turn it off the air blower it just kept blowing… why would this happen while I am still taking a bath , please help …
Hi there, our team would be happy to assist you with this. Please contact our team at 1-800-989-5101 or service@safesteptub.com. We look forward to hearing from you.
How do you turn off that annoying announcement for the spa sounds when you touch the keypad that controls the water jets and heated seat etc.? That is annoying to hear every bath! Also the size my parents got, it’s difficult for them to walk in, sit down and close the door. They have to do it in an unsafe way which is ironic you call this a safe step tub. Maybe a redesign of the door for smaller units should have been considered. Overall they like it but for the money, these things are major disappointments.
Thank you for sharing your experience with us. Your feedback is valuable, and we understand the importance of user-friendly features, especially for seniors. We'll take your suggestion to heart and explore options for a more accessible mechanism. In the meantime, please reach out to our customer support for assistance on spa sounds. You can reach our team at 1-800-989-5101 or service@safesteptub.com. Thank you for choosing Safe Step.
@@safestepwalkintub why would you provide a number to a free medical alert device????
Bought a house with one in it...what a steaming pile of tub!!. Had to hang FOUR shower curtains to keep it from flooding the floor, widow sill, and wall areas with deflected water when showering, it has a giant shelf behind the faucet to catch water and allow it to drain off onto the floor on that side. Eventually the shower hose broke and safe steps factory warranty dept informed me there is NO coverage on parts for subsequent owners. They connected me to a parts dept number that just rang and rang and rang...no answer. Garbage product, garbage warranty, unhelpful company for any product support.
Hi Bhillguns, we are concerned that this has been your experience and would like to help. Please reach out to our Customer Service team at service@safesteptub.com. We look forward to assisting you.