Xerox workcenter 7525 7535 7545 7555 screen unresponsive. Flashing green help light. Won't power on.
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- Опубліковано 8 лют 2025
- Upgrading firmware on Xerox work center 7525 7535 7545 7555. Flashing green help light. This can help if the machine won't boot up or finish powering on.
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We also offer video chat walk-thrus of various repairs. $80 /hr. We can use Skype or zoom for any Xerox repair. We are based in Oklahoma City. Se Habla Español.
This addresses some easy ways to improve print quality on the Xerox Workcentre 5735, 5745 and 5755.
These machines are similar but have different reorder numbers. If you don't know what part number you need, we can look it up. We'll beat Xerox price.
Richard Collins
405-203-6325
rbradcollins@gmail.com
Thank you so much Richard
I stuck my flash drive into the front USB port, and the firmware didn't upgrade at all... it just played all the MP3's I had on the flash...
XEROX 7530 MODEL PROBLEM SEEN in display - Please wait ... adjustments are in progress. ---xerox(copy) or print is not ready for machine please help
Have you already upgraded the firmware?
Hey Richard, I have a issue where the same ? Light is flashing however have downloaded latest firmware update and followed same process as you have suggested however it goes black instead of showing a update page then continues going in boot up setup and then black screen when it realises the usb is still connected and won’t do anything else bar this. Any help would be further appreciated. I’ve tried resetting the whole system nothing and obviously can’t access the key information like the web up address to do the firmware update that way…
xerox workcentre 4250 tengo problema software upgrade in progress
Did you download the firmware directly from Xerox.com? Are you sure it is the correct firmware? This video (not from us) goes through the process of preparing the flash drive: ua-cam.com/video/I7gP3u24-A4/v-deo.html
Problem in Xerox 58xx. This machine takes around 5mints to ready for operation. Please tell me how it ready fast for operation.
As far as I know, it just takes that long from being turned on to warm up.
Have xerox workcentre 7830 the lights are green on all the buttons that light up, but no screen.
Have you tried upgrading the firmware? That is the best first step. This video (not from us) shows how to make an alt-boot thumb drive: ua-cam.com/video/I7gP3u24-A4/v-deo.html
Hello Richard I am experiencing same situation my xerox 7830, how can I download a software?
good day, it works for a xerox 3655s model, since when I turn it on I access the menu, but with use, the screen remains static, only a legend appears that says "device coming out of energy saving" but from there it does not happen, Yes, I print but I can't access the menu, thanks...
It could be a low voltage power supply. Where are you located?
@@aaronbcollins2 Chilpancigo, Gro, Mexico
@@andres65048 Okay. Our phone number and email are in the video description. Please contact us via one of those two methods to see if we can work out shipping.
what is reason of xerox 5765 screen changing colour?
Start with reinstalling firmware. This video (not from us) shows how: ua-cam.com/video/I7gP3u24-A4/v-deo.html
The hard drive has likely been corrupted.
Hello Richard
Sir I've wc 7525 I'm facing problem that The display is not ON, just the green light is ON, all the lights on the back side are ON,
I have removed the backside board and cleaned all the RAM and hard disk but facing same problem please give me any solution.
Have you tried updating the firmware after replacing the hard disk? This video, not from us, is excellent: ua-cam.com/video/I7gP3u24-A4/v-deo.html
Thanks for your kindly response.
We have Xerox 7428. I don't have knowledge in that. I am asking you to share any link related to that model. I have search in UA-cam. I didn't get that.
I would google "xerox 7428 firmware" and go to the first official Xerox website link. It will have the instructions to download the firmware and another program to install on a laptop. From there, you'll have to plug the laptop into the Xerox via ethernet.
The link to the US site is here: www.support.xerox.com/support/workcentre-7425-7428-7435/downloads/enil.html?operatingSystem=winxp&associatedProduct=built-in-controller--wc7435-#mainForm:catId-7 I don't know if it is region specific, though.
Buenas tardes amigo, tengo una Xerox Work centre 7855 con error pantalla verde y realizo el procedimiento con la unidad USB flash y no detecta o inicia desde la usb, que solución me ofrece o un numero de contacto para comunicar
Nuestro número está en la descripción del video.
Richard, great info on upgrading. I have two Xerox 7535. One just flashes the screen and clicks and powers off an on over and over again. Any ideas what to check or replace on this one? My guess is it's the power supply and/or some main board. On the second one it powers on fully, everyone boots up normally, However, none of the 4 the paper tray's never lift the paper up into the ready position. I never hear the motors engage at all. I can remove Tray one and insert tray 2 and I can see that the paper never lifts up into place. Any idea's on this one?
On the first copier we’d replace the memory battery and then the hard drive. Then upgrade the firmware.
On the second copier it may be the board for the paper trays. Also check the back of the trays and see if the gear is broken or missing.
Subject: Request for Xerox 7220 Firmware
Dear [Recipient's Name or Support Team],
I hope this message finds you well. I am writing to kindly request the latest firmware update for the Xerox 7220. Could you please provide me with the firmware files or guide me on where to download them?
Thank you
We download the firmware directly from Xerox.com. This is the best way to make sure you’ve got the latest one. If you’re outside the US, just go to the Xerox official site in your area.
I have updated my firmware. After installation i just remove the usb and press 0 as insutrected by the machine. then the machine will restart but a white screen flashes after green screen and then automaticaly restart the machine. The process continues . Please help..
Sounds like a dead memory battery or a bad hard drive
SIR I HAVE XEROX WORKCENTER 5735 HAVING APROBLEN OF GREEN DISPLAY WITH XEROX LOGO WITH NO BEEP SOUND AND I CANOT UPDATE PROGRAM TOO WHAT SHOUL I DO
It is probably one of three things. Your machine might have a hard drive, an SD card (some have both) or a memory battery that needs to be replaced. Somewhere in the back of the machine there is a motherboard with these things attached to it. I would source them by checking the tiny printed numbers on the components and searching locally. I would start with the hard drive, then the memory battery, then the SD card. Of course, unplug the machine before you take it apart.
What file did you place on the flash drive? I have a 7970i and have tried both the automatic update jar file and the manual upgrade blm file. The machine does not attempt to boot from the USB drive.
The file name ended in .dlm. This video (not from us) is pretty good: ua-cam.com/video/I7gP3u24-A4/v-deo.html
@@aaronbcollins2 That helped a ton! Getting an error that the upgrade failed. I'm replacing the hard drive and hoping that works!
@@MrDucttapeking That is what we would do!
Dear sir my machine Xerox 5755 not reboot sip recovered from an uncontrolled power loss please help
Is the panel flashing?
Hi.. we have a second hand xerox workcentre 5740 with a similar problem.. the only difference is that no green light flashes... could this be also that the firmware needs to be updated? Would appreciate any advise you can give me to have the printer fixed.
Mario Alberto Castro it could be the firmware or the screen or the computer board under the control panel.
Install phase incomplete problem creat 5755 Xerox
I’m not sure I understand. What was happening when this message occurred?
@@aaronbcollins2Dear Sir, you do not understand me
sir. My Machine display has been shown Reset the Machine after that what i du.
Have you tried upgrading the firmware? That is the best first step. This video (not from us) shows how to make an alt-boot thumb drive: ua-cam.com/video/I7gP3u24-A4/v-deo.html
This could be the hard drive itself failing or a memory battery that needs to be replaced.
Sir I have a Xerox machine 5735 one problem sir colour display in red blue white problem restart mode can I help me sir
Raju Saha I’m not sure I understand. Do you have an error code?
@@aaronbcollins2 sir my xerox machine burning help me sir
Raju Saha the machine is actually on fire or is burning paper?
@@aaronbcollins2 sar my xerox machine is xerox 5735 model number display show colouring changing automatically red blue white black can you help me sir this problem
@@Aruhi.09 Have you replaced the toner or copy (drum) cartridges recently? It sounds like one of those may be causing trouble.
HI we have xerox workcentre 7835 all led lights is on and no display try to perform altboot but nothings happen,any suggestion what is the problem? Thanks
Did you try one of the rear USB ports?
my 7435 cannot boot.. after power up it loading upto 3 of 6... then the machine not responding.. please help
সহজে শিখুন have your tried updating the firmware?
Hi! we just bought a used workcenter 7830. We wanted to turn on, the screen started, we waited a few minutes, but nothing happened. Than my husband found a reset button on the back and pressed it, after the screen stopped and we cant turn it on again. Can you help us how to fix please?
kymolka make sure the reset button is truly reset. It sounds like it isn’t getting power. Then let it warm up for a solid 5 minutes.
Did you do a forced upgrade?
Yes. This video (not from us) shows you all the steps: ua-cam.com/video/I7gP3u24-A4/v-deo.html
I know them all but thank you
Technicially it is reloading not only upgrading
Dakota Smith it ought to do both?
@@aaronbcollins2 if you put the firmware in a folder that says altboot then it reloads it. There is a way to do a forced upgrade to upgrade the finisher fw but normally you should do a normal altboot unless service doc says to do a forced. You can also Disable Data backup for when it is really tricky. If you just put it in a folder called Upgrade then it only does an upgrade, not a wipe and a reload of the fw. Forced altboot is the only way to downgrade.
Sir i have machine xerox 7835 its need supplier activation code. Please help me solve thia issue
It sounds like you need to contact the company you got the supplies from and ask for the activation code.
Hi! I recently bought a second hand Xerox Workcentre 5790, for couple of days it was working fine, but when I tried to connect my PC with the machine through network setting and all i have made some changes in network settings in the diagnos mode. From then my machine is showing the companies home page i:s Xerox home page and not at all booting up. I cleaned the RAM, changed the RAM, I changed the battery on the RAM, I also checked by changing other hard disk, I also tried Alt boot which I have seen in one of your vedio, but still no result. What do I do sir ? Please help ☹
You have done everything that I would have done. I don’t know what else you could try.
sir same problem with 5755. machine not going to start, just xerox disply is coming and hold. even i changed yellow battery also but not used, what to do ? kindly help
Have you updated the firmware? This video (not from us) shows how: ua-cam.com/video/I7gP3u24-A4/v-deo.html
Sir, I have a Phaser 7800dn doing exactly the same error, the upgrade is done, but after the restart behaves again the same, never shows the FW version, I uploaded even the version of 31/5/2019-08115010912600. Thanks for the advice
Jaroslav Feroušek somewhere on the main computer board there should be a battery so that the machine doesn’t forget settings when it is turned off. This battery may need to be replaced.
@@aaronbcollins2 I've already exchanged this, I thought when Modifi Time on SD was on all files and directories 1.1.1970 (read SW Partition Guru v4.9), the printer will upgrade about 15-20minutes on any version and back to the lower (original SD-V26603 ie 6.12.11 ) and ends with a message to take out usbgive ... but after restart, this still same error energy star-pound-green screen and nothing (should show fw version, but it does not do). I tried the FW version 126603(6.12.11)/134300(5.2.12)/305600(25.2.13)/416200(30.6.14)/435600(8.1.15)/912600(31.5.19) and still unsuccessfully, you can hear that the HDD is spinning. Thanks
Jaroslav Feroušek it sounds like you’re pretty far beyond me with this. I don’t think I know anything you haven’t already tried.
5755 same problem sir sometime showing white screen kindly help
sahil khazi You should be able to basically follow these directions, ua-cam.com/video/I7gP3u24-A4/v-deo.html. This video is pretty helpful, although it isn’t from us.
aaronbcollins2 sir I also tried this type but not used.
sahil khazi in that case, it is probably either the hard drive or a little yellow battery on the main circuit board. Either are fairly standard electronic parts. You can type the part numbers of the old hard drive and battery into amazon and find replacements pretty cheap.
aaronbcollins2 ohh ok sir thank you I'll try
how to power on xerox atlantis 8035 when the screen show wait upplog
well done Atlantis? I’m not sure I understand
Plz link video the 7428 plz
Arshad shaik what are you trying to do with the 7428? Upgrading the firmware is quite a bit more involved on the 74 series.
xerox 7428 error code 116-399.. Can u help me
Have you tried upgrading the firmware? That is the best first step. This video (not from us) shows how to make an alt-boot thumb drive: ua-cam.com/video/I7gP3u24-A4/v-deo.html
Sir I have Xerox WorkCenter 5745 the problem is showing this error " try power down then on again. please call for assistance if problem persist" in display can u plz help me
ayesha printers you should be able to go to “Machine status” and then “error codes”. What error code do you see?
the problem is showing this configration error " there is a problem with at least one machine service. please switch the machine off and on again"
Is there a number code on the bottom of that screen? Will the copier let you go to faults ?
no there is no code showing......plz give me ur email id so i can send u photo of error
Sir, Machince gives Error 310.375, 310.376. replaced fuser but error shows up at startup but Machine Works Fine. Sometine it Shows Fuser System Error and after restart error goes and machine start working. Any Advice on this Sir.
regards
Manpreet Singh sometimes that will happen if you are in a cold area. The Fuser has to get up to a certain temperature. If it doesn’t, it will show that error.
Sir machines is not working and software updates
JJ I’m not sure I understand. You’ve already updated the software? Is the machine coming on?
@@aaronbcollins2 my machine is on but display is not working only display showing starting logo and keyboard not working
Okay. Have you updated the firmware? This video (not from us) shows how: ua-cam.com/video/I7gP3u24-A4/v-deo.html
Energy saver light is blinking and screen is white what should I do
Mahaboob Basha that sounds like you need to update the firmware. It is possible that a small yellow battery in the back of the machine has also failed. This might be why the machine “forgot” the firmware in the first place.
Where do I get the firmware from? Did I miss that portion?
Lena Willoughby Xerox.com is the best place
@@aaronbcollins2 Thank you. I will try that update and contact you if needed. Thank you for your help.
put the software link pls
SS NET PARK GINGEE all the firmware is on xerox.com. Just search for your particular model and OS.
Hi Richard, I got that problem on a Xerox Work centre 7435, an older machine but mechanically fine. I have tried this procedure, setting up an USB drive (4Gb older) and inserted it into the USB drive on the right hand side (2 of them). However the machine keeps booting from the hard drive.
Setting up the USB drive: Formatting in FAT32, creating a folder named "altboot", opening the folder and creating a textfile named "FORCED_UPGRADE" without TXT extention. Copying the postscript version of the machine software into the folder. After inserting it into the USB adapter, the copier doesn't start via USB, selects the hard drive and fails.
Would be sure greatfull for an answer, Roland
megamediker the older machines won’t boot from a flash drive. You have to download the firmware from Xerox along with the installer program. Once you’ve got the installer on your PC, you connect the PC to the copier (over Ethernet) and upgrade with the software on your PC.
@@aaronbcollins2 Thanks very much!!! Now I know a way to go. I checked on the firmware already but could not find the installer software
megamediker Xerox often doesn’t release new software for operating systems that come out after the printer is discontinued. You might have to track down an old PC that has an OS contemporary to the time the printer was sold. Xerox.com should have the installer software for that OS.
@@aaronbcollins2 Well that shoudn't be a problem. Keep my old IBM R60 for that. Solid als rock. That thing never failed on me. That was the time solid machines were made. Thanks Richard, I'll come back tomorrow and report.
@@aaronbcollins2 richard do you know how that installer is called?
K that means I wan to change yellow chip
Mahaboob Basha we don’t have a video for that, yet. It is on a small circuit board in the back of the machine.
The part you need will look like this: www.getthatpart.com/Xerox-160K92901-WC-Pro-C40-NVM-Pwb-Firmware-Board.html. I’d replace the whole board. If you give me your Workcentre model number, I can see if we have one in stock. You need to make sure to get the exact part number to fit your machine. The one above is just an example.
I ask the xerox 7556 firmware.
Give us a call at 405-203-6325.
Sir my mission 5755 display on no see trays all boards change but no problem solve. Sir tell my problem please
nageswarrao nukala I am not sure I understand. Is this display coming on? Is there an error code?
@@aaronbcollins2 error code: 03.540.00
Paper cassette Trays are not showing in the display....Only 'auto select', 'more' displaying....not showing 1,2,3,4 cassettes....
@@saiprakashnsp8108 Generally error codes are three digits a dash, and three more digits. Something like 123-456. Do you see anything like that?
Sar Xerox 5875 upgrad
This video (not from us), should show you the steps to make a flash drive to do the firmware upgrade: ua-cam.com/video/I7gP3u24-A4/v-deo.html
Sir i forget the passwor xerox . Help me sir
saad ali the default is “admin” and 1111.
Xerox 4250
saad ali I don’t follow. What do you need?
t qa
sir i have xerox machine 5955.. due to heavy rain outside or dont know why my machine is not power on.. i tried heating on power plug but didnot work.. what should i do now?
Did the machine get wet? If so it may be a total loss.