We have sailed with P&O a few times, and have more cruises already booked with them. This is the only time that we have been below an infinity pool, so it has never happened before. I have not heard anything from P&O concerning this problem since we got home. To be fair, this was not the fault of P&O, except for the designer not thinking about rotten teenagers and young adults reckoning it would be fun to try and drench the balconies. We saw some adults looking over from the side of the pool, whom we assumed were the parents, but they were doing nothing to stop it. This pool is unsupervised permanently by the crew, just a walk by now and then. The water stopped coming over for short periods during the day, so we surmised that this was when a member of the crew was near the pool. We have decided to never go on a cruise on board Iona again.
@@lesleyanddudley Completely agree. We are thinking of Iona for our video, but with the help of your review, this tells us that we should not book any rear cabins. Thank you!
Yikes! That’s awful. A bit worried about this now…We are booked into 10743 for a fjords cruise next year and although not directly below the infinity pool as you were, we are offset, depending on the way the wind is blowing we may get soaked too :( thanks for sharing the video. I have emailed p & o and asked them for a cabin move or other solution to the issue.
Our son was in cabin 10740, which is the same position as yours, but on the other side. They couldn't use their balcony either as the water went over most of theirs as well, although they did have a little bit of an overhang from the balcony above them so one chair stayed dry. Hope you get either a change of cabin, or no-one throwing water over the edge of the infinity pool during your cruise.
Oh I’ve heard other people complaining about the water from the pool .. not being able to use there balconies 😡 I’ve just been sent email from p&o regarding bidding for upgrade to balcony cabin ..minimum bid £310 which I was going to do but not so sure now .. I’m a widow so I’ve know one for support now … I will look at the deck plans .. did you do select or early saver .. 99 % of our cruises my husband and I did early saver .. I’ve done 2 this year on my own on Arvia and Arcadia both inside cabins and very satisfied what I had ..Take care Lesley xx
Sorry to hear of your loss. Cruising is one of the holidays that can still be enjoyable as a single person. We booked select as we like to know which cabin we are going to get. We chose a cabin at the stern as we thought the views would be amazing in Norway, which they were. The only video I saw before we booked was from someone who said that they got the occasional splash from the pool above, which I thought wouldn't be too bad. I did not think that there would be some really rotten people who thought it would be great fun to spoil other peoples cruise.
Great video, thank you I would have demanded to be moved from that cabin, totally unacceptable, what a poor design. I hope P&O have seen your video, I have sent it to my friend who is planning a trip next year and she has decided to use another cruise line, if they ignore this what else are they ignoring!
We made 3 complaints, but they didn't do anything until I took the video. There were 2 cabins involved for our party, ours and our son's next door, so there was no offer of a move and no refund. I asked for a refund of the difference in cost between our balcony cabin and an ocean view cabin, as we felt that was what we had, but that request was ignored. The only compensation we were offered was on board spending money, which we felt we had to accept. By this time we only had 1 evening and 1 full day, which was the last day before disembarkation and it was at sea, in which to spend it. This felt like it had cost them nothing, but our cruise was totally ruined. There was nothing done about the swimming pool; it was not closed, it was not supervised, there were no notices put up. I had booked a cruise on Arvia, Iona's sister ship, but we have now cancelled that.
Sorry, I meant to say the cruise left Southampton on 24 June 2023. We left home on 23 June and stayed overnight in Southampton. We were a party of 6. Our daughter and her partner had a sea view room, but our son and his wife were next door to us, and even with a small overhang on their balcony, they still had the same problem.
We did get compensation, as did every cabin that was effected, but it had to be as 'on board spending money'. This was only after we had complained 3 times, as well as showing them the video I had taken. By then we only had 1 day and a few hours in which to spend it. I did hear that this was also after the hotel manager had gone to one of the other cabins to talk about it, stepped out onto the balcony and got soaked.
This is a very helpful video. Thanks for your kind effort. I will be on board soon.
Thank you for the video, Lesley. I hope P&O has sorted it since and offered you more than just onboard compensation.
We have sailed with P&O a few times, and have more cruises already booked with them. This is the only time that we have been below an infinity pool, so it has never happened before. I have not heard anything from P&O concerning this problem since we got home. To be fair, this was not the fault of P&O, except for the designer not thinking about rotten teenagers and young adults reckoning it would be fun to try and drench the balconies. We saw some adults looking over from the side of the pool, whom we assumed were the parents, but they were doing nothing to stop it. This pool is unsupervised permanently by the crew, just a walk by now and then. The water stopped coming over for short periods during the day, so we surmised that this was when a member of the crew was near the pool. We have decided to never go on a cruise on board Iona again.
@@lesleyanddudley Completely agree. We are thinking of Iona for our video, but with the help of your review, this tells us that we should not book any rear cabins. Thank you!
Yikes! That’s awful. A bit worried about this now…We are booked into 10743 for a fjords cruise next year and although not directly below the infinity pool as you were, we are offset, depending on the way the wind is blowing we may get soaked too :( thanks for sharing the video. I have emailed p & o and asked them for a cabin move or other solution to the issue.
Our son was in cabin 10740, which is the same position as yours, but on the other side. They couldn't use their balcony either as the water went over most of theirs as well, although they did have a little bit of an overhang from the balcony above them so one chair stayed dry. Hope you get either a change of cabin, or no-one throwing water over the edge of the infinity pool during your cruise.
Hi , we are also booked into 10743 in May, just out of interest did P&O offer you any alternative? Many thanks Carole
Hi, any update from P&O? Have they changed room for you? I've been assigned 10738 which is close to you. A bit worry now...Sailing in Sep
Oh I’ve heard other people complaining about the water from the pool .. not being able to use there balconies 😡 I’ve just been sent email from p&o regarding bidding for upgrade to balcony cabin ..minimum bid £310 which I was going to do but not so sure now .. I’m a widow so I’ve know one for support now … I will look at the deck plans .. did you do select or early saver .. 99 % of our cruises my husband and I did early saver .. I’ve done 2 this year on my own on Arvia and Arcadia both inside cabins and very satisfied what I had ..Take care Lesley xx
Sorry to hear of your loss. Cruising is one of the holidays that can still be enjoyable as a single person. We booked select as we like to know which cabin we are going to get. We chose a cabin at the stern as we thought the views would be amazing in Norway, which they were. The only video I saw before we booked was from someone who said that they got the occasional splash from the pool above, which I thought wouldn't be too bad. I did not think that there would be some really rotten people who thought it would be great fun to spoil other peoples cruise.
Did you find the USB sockets on the bottom of the bedside wall lights?
Yes I Did, but I forgot to mention them.
Great video, thank you I would have demanded to be moved from that cabin, totally unacceptable, what a poor design. I hope P&O have seen your video, I have sent it to my friend who is planning a trip next year and she has decided to use another cruise line, if they ignore this what else are they ignoring!
I hope you put in a complaint about the balcony and give you either a room move or some sort of a refund. Also put a notice at the pool.
We made 3 complaints, but they didn't do anything until I took the video. There were 2 cabins involved for our party, ours and our son's next door, so there was no offer of a move and no refund. I asked for a refund of the difference in cost between our balcony cabin and an ocean view cabin, as we felt that was what we had, but that request was ignored. The only compensation we were offered was on board spending money, which we felt we had to accept. By this time we only had 1 evening and 1 full day, which was the last day before disembarkation and it was at sea, in which to spend it. This felt like it had cost them nothing, but our cruise was totally ruined. There was nothing done about the swimming pool; it was not closed, it was not supervised, there were no notices put up. I had booked a cruise on Arvia, Iona's sister ship, but we have now cancelled that.
Please may I ask what cruise you were on? This is shocking
We were on the Norwegian Fjords cruise for 7 nights that left Southampton on 23 June 2023
Sorry, I meant to say the cruise left Southampton on 24 June 2023. We left home on 23 June and stayed overnight in Southampton. We were a party of 6. Our daughter and her partner had a sea view room, but our son and his wife were next door to us, and even with a small overhang on their balcony, they still had the same problem.
This us awful for you. Would it be possible to speak to guest services and request a move?
Hope you get it sorted asap.
Xx
We did get compensation, as did every cabin that was effected, but it had to be as 'on board spending money'. This was only after we had complained 3 times, as well as showing them the video I had taken. By then we only had 1 day and a few hours in which to spend it. I did hear that this was also after the hotel manager had gone to one of the other cabins to talk about it, stepped out onto the balcony and got soaked.
Unfortunately there are many inconsiderate idiots in this world. So sorry for you.😢
I would of gone up there and there would of been a rumble can't stand inconsiderate people 🤔