How to Fix Microsoft Authenticator Not Working on Android and iPhone

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  • Опубліковано 19 жов 2024

КОМЕНТАРІ • 121

  • @eliomaniscalco2858
    @eliomaniscalco2858 7 місяців тому +168

    I have never ever experienced such a terrible app.. this is the biggest failure when it comes to customer service .. I am impressed

    • @rarapuff7547
      @rarapuff7547 7 місяців тому +6

      Same here!!! Just unbelievable!

  • @thagwap2097
    @thagwap2097 7 місяців тому +262

    I really don’t understand this awful app, I can’t use UKG or outlook for work. It tells me to input a number on the authenticator but there’s no prompt box that pops up for me to put the number in.. I deleted the account on the authenticator and signed in again and now it wants me to enter a number again with no pop up prompt on its own app. It makes no sense I’m in a continuous loop getting nowhere

    • @hunky_man948
      @hunky_man948 7 місяців тому +39

      Same been trying to sign into my college account sometimes it works sometimes it doesn’t awful app

    • @PhilipPower-yd9hl
      @PhilipPower-yd9hl 7 місяців тому +7

      Think iv figured it out… if you click sign in with a different account. Then type ur email address and password in manually. For some reason it just logs you in to your emails again.

    • @jepjep7373
      @jepjep7373 7 місяців тому +5

      Same and I'm now frustrated 😢

    • @AzzasPad
      @AzzasPad 7 місяців тому

      ​@@jepjep7373 very frustrated

    • @kumarkush744
      @kumarkush744 7 місяців тому +14

      I’m also stuck in the loop.. If I somehow try to login with password, it again asks me to approve sign in request on microsoft authenticator app after signing in with my password..

  • @jondoe7451
    @jondoe7451 7 місяців тому +94

    What a nightmare. It demands a code to install it but it can't generate the code until it's installed.

  • @rigobertomondragon4072
    @rigobertomondragon4072 Місяць тому +31

    The App is telling to put the code on the same app it’s in but no where to input the number 😂

    • @Dont_click_on_my_channel3
      @Dont_click_on_my_channel3 23 дні тому

      Same pls provide solution

    • @emm.381
      @emm.381 16 днів тому +1

      For real

    • @Mort1MT07
      @Mort1MT07 5 днів тому +1

      Im so fuckin pissed, but comment like this makes me laugh sooo hard😅 bec we are all in the same boat😂

  • @milomateer6565
    @milomateer6565 Місяць тому +25

    i cant sign into my school email because I need a code from the authenticator, but i cant get the code because the authenticator app also wants a code, but i cant get the code without getting the first code!!

    • @wontastic_
      @wontastic_ Місяць тому +2

      I have the same problem, how did u fix it?

    • @milomateer6565
      @milomateer6565 Місяць тому

      @@wontastic_ I had to call the IT guy/ tech support they reset my account. Pretty sure this issue was caused cuz I got a new phone

    • @kingsleykwakuamoateng2155
      @kingsleykwakuamoateng2155 Місяць тому +1

      @@wontastic_ Have you guys figured that out? This is frustrating.

    • @AminBaller
      @AminBaller Місяць тому

      @@kingsleykwakuamoateng2155 bro same smh

    • @hans3051
      @hans3051 Місяць тому +2

      Has anyone figured it out?

  • @AzzasPad
    @AzzasPad 7 місяців тому +26

    Wont even allow me to force stop. Tell u what, this app is really doing my head in and only have 3 days until university starts 😡

  • @casioplayer5815
    @casioplayer5815 7 місяців тому +29

    Nothing mentioned in the video worked for me.

  • @chigomezgomhango2097
    @chigomezgomhango2097 5 місяців тому +7

    Nothing mentioned here seems to be working. Seriously reconsider this app and fix these issues.

  • @RamonRusticoBARTE
    @RamonRusticoBARTE 4 місяці тому +9

    absolute chaotic app. I have this issue now and stuck in a loop.

  • @markjackson7953
    @markjackson7953 5 місяців тому +16

    This app is horrendous

  • @deedauntless6833
    @deedauntless6833 6 місяців тому +8

    If you're stuck in a loop where you get a code, but you are not able to put it in Microsoft Authenticator here's what helped me (on my mobile phone).
    1. On another device, log into mysignins from Microsoft with your school/work email and password. 2. Go to security info. 3. Here you will have an overview of the MFA approved devices. On the tile where it displayed my phone " Phone X ", I pressed delete. 4. On my mobile phone I opened the Microsoft Authenticator app. It will now tell you there is no email registered. 5. Re-add your details and follow the app's instructions. I hope this helps! ❤️

    • @mariw2185
      @mariw2185 4 місяці тому +2

      Helped so much! Thank you

    • @deedauntless6833
      @deedauntless6833 4 місяці тому

      @@mariw2185 glad it did!

    • @arrowheart6854
      @arrowheart6854 3 місяці тому +2

      Any idea for if no device lets you sign in without using the code? My app still isn’t showing the numbers in MA and none of my devices will let me sign in without it

    • @jacobsajeevu5258
      @jacobsajeevu5258 2 місяці тому +2

      Thank You So much!!!! I was trying every options for 5 hours. Finally your comment helped me resolve the issue. Much appreciated!

    • @Desirae_Peron
      @Desirae_Peron 2 місяці тому

      Apologies for the late reply! Hm I am not sure if I understand the question. Aren't you able to log in at all through step 1? @@arrowheart6854

  • @LauraDiazRamos1996
    @LauraDiazRamos1996 6 місяців тому +11

    This app is such a nightmare!

  • @andyx7013
    @andyx7013 9 місяців тому +2

    Good video, but I feel like checking for an app software update skills be one of the forest things that July recommended, or at least before needing logout of your account and then reconnect it back to the Authentication app

  • @chloboshoka
    @chloboshoka 6 місяців тому +5

    still dosen't work.

  • @lovedeepbrarpb31
    @lovedeepbrarpb31 8 місяців тому +16

    Brother i was facing the problem related login in student portal as the code is not generating on Microsoft authenticator as it was first delete by me, now im trying to open my portal but still required code so please Brother help me

    • @angeleenajose2847
      @angeleenajose2847 8 місяців тому +4

      Same with me

    • @lovedeepbrarpb31
      @lovedeepbrarpb31 8 місяців тому

      @@angeleenajose2847 brother yesterday i mail my college regarding this and today my College ITS department reset my mfs setting now i can use my Microsoft authenticator Brother now it's working again👍🏻✅

    • @josiahfromdao6591
      @josiahfromdao6591 8 місяців тому +4

      Same with me 🤦🏿

    • @lovedeepbrarpb31
      @lovedeepbrarpb31 8 місяців тому

      @@josiahfromdao6591 brother my problem is solve now because i send mail to my college and they were solve this within just 2 days now my authenticator is working

    • @akhileshsharma2238
      @akhileshsharma2238 8 місяців тому +4

      same with me

  • @hardcoregaming7050
    @hardcoregaming7050 6 місяців тому +10

    I agreee the app is crap

  • @HORSESNDOGS9
    @HORSESNDOGS9 15 днів тому

    Removing then adding my account back worked! Thank you so much for posting this!

  • @SocialsAwkward
    @SocialsAwkward Місяць тому +1

    Tried it all. Thanks for the tips, but nothing worked.

  • @AzizStamshalov
    @AzizStamshalov 3 місяці тому +1

    Problem solved! Hey guys, someone said to me to check old phone, which is still being used by my little bro, and i have realized that initially that App was installed to this phone. An next devices you are trying to install the app will be as ''second" device.
    All we need is that fking verification code in old phone/device, it works!!!

    • @mallisanadia
      @mallisanadia 5 днів тому

      but my old phone already die..

  • @GulmiD
    @GulmiD Місяць тому

    for me to login to my microsoft account from the authenticator app, i have to enter the code shown in my app and surprise surprise there is no code. how lovely is that? wonderful.

  • @fadedking951
    @fadedking951 3 місяці тому

    I have tried everything and i cannot find a single way to find a 6 digit code to any of the apps that i set 2 step verification for. Customer service told me to screw myself. Dont use microsoft authenticator period.

  • @myroseaccount
    @myroseaccount 3 місяці тому

    RUBBISH. Why did you tell us to FORCE STOP. That screws the app completely

  • @lok2822
    @lok2822 3 місяці тому

    This app is terrible, especially the auto-jump to authenticator makes it so difficult for phone to login into any accounts that require authenticator passkey.

  • @Itsdjenab
    @Itsdjenab 9 днів тому

    This is the worst possible thing Microsoft has came up with🤦🏾‍♀️🤦🏾‍♀️ I have a school account and can’t get my code unless I download the app, but then when I download the app, the app ask me for a code, but I need the first code to get in!! Like wtf and funny thing is this only happens when I’m off the campus, when I’m at school it doesn’t ask me for codes I just login pretty fine

  • @jimdee9801
    @jimdee9801 3 місяці тому

    When I long press the app it only prompts to uninstall so the info here is not accurate

  • @michelleg2864
    @michelleg2864 2 місяці тому +2

    None of these things worked but my IT department was able to help me with the problem Now it works

    • @teeshiying1544
      @teeshiying1544 2 місяці тому +1

      May i know how ur it team solved

    • @SGGCREATIVES
      @SGGCREATIVES Місяць тому +1

      Any idea what they did?

    • @deblynn091
      @deblynn091 Місяць тому +5

      I can't stand comments like this.... Announce that you (supposedly) found a solution to a major problem, but then gate-keep the solution...
      Literally should have just kept that to yourself if that was your intent. Smh.

    • @SGGCREATIVES
      @SGGCREATIVES Місяць тому

      @@deblynn091 my solution was to go and disable the two factor authentication (or any other secondary authentication protocol) directly from my service provider. The service provider was the site from which I buy website domains and Microsoft emails. It worked for me.

    • @SGGCREATIVES
      @SGGCREATIVES Місяць тому

      @@deblynn091 one posted what worked for me several times. YT keeps deleting it.

  • @michelleg2864
    @michelleg2864 2 місяці тому

    None of these things have worked

  • @JayFal68
    @JayFal68 6 місяців тому

    I can't get on it on my phone and where is the part to put the code in anyway that appears? 😩

    • @ayahi5603
      @ayahi5603 3 місяці тому

      Did you solve the problem😢???!!

    • @GilbYe
      @GilbYe 17 днів тому

      @@ayahi5603 did you solve the problem?

  • @WilliamBlanchard-d5l
    @WilliamBlanchard-d5l Місяць тому

    video wasnt helpful in solving any problems

  • @Gifritaaa
    @Gifritaaa 4 місяці тому

    Nothing in this video helped me

  • @sunshinegirl1400
    @sunshinegirl1400 5 місяців тому +1

    I heard this App. It frustrated the crap of me😊

  • @kherve4255
    @kherve4255 4 місяці тому

    This app is shitty, everything was working fine

  • @Texg1rl_
    @Texg1rl_ 4 дні тому

    I really dont like microsoft. But this app sets it in concrete. Google authenticator is better :_ I really hate the deisgn of these apps ..ugh

  • @ahaddad8539
    @ahaddad8539 15 днів тому

    This the stupidest app ever why they created if it has this timing problems!

  • @manoranjanray8181
    @manoranjanray8181 Місяць тому

    Annoying app

  • @sumeetsyadav
    @sumeetsyadav 25 днів тому

    Nonsense app

  • @NickSky-e8u
    @NickSky-e8u 20 днів тому

    Garbage app

  • @matthewhanick5725
    @matthewhanick5725 4 місяці тому

    ....

  • @itayichiwala7937
    @itayichiwala7937 Місяць тому

    Crazy